Hay on Wye, Baskerville Hall Hotel Reviews

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Latest Reviews

“amazing weekend away ”

★★★★★

written by Bu7ch3r on 23/03/2014

On arrival we were beautifully greeted by Cilla with a big smile and we felt very welcome :) Our room was amazing and the hall it's self is beautiful and you don't feel like you can't have a walk around to take in all that the hall has to offer, plus, Swimming pool, saunas, bar, restaurant and wifi areas are available. Tim was so helpful with organising last Minute activities for us, nothing was to much trouble at all, We have booked to stay again for the festival they have at the end of August 2014 ;) thank you to all staff at Baskerville hall you made our long needed weekend away our best ever! We even had a cuddle goodbye on departure 10/10 Mr&Mr Butcher Balaclava Hall Cardiff.

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“My Daughter held her wedding reception at Baskerville...”

★★★★★

written by on 12/08/2009

My Daughter held her wedding reception at Baskerville Hall Hotel on 8th August 2009.We booked the hotel on an exclusitivity basis for 3days from 7th August until 9th August inclusive.A small party of us stayed on 6th August as well,The management,staff could not have been more welcoming or helpful during our stay-nothing to much trouble.Food was excellent,the Wedding breakfast superb the whole weekend was wonderful.
Anyone thinking of booking a wedding ,or just a special weekend,I can recommend highly

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“This Baskerville Hall hotel was a real let down for...”

★★☆☆☆

written by apple pie on 28/04/2009

This Baskerville Hall hotel was a real let down for us. Our room was dated and dirty with an awful salmon en suite ( shower tiles were grubby)and holes in the plaster at intervals in the main bedroom area. Lampshades full of dust and cobwebs.
Towels were of poor quality and lacking and bed was uncomfortable and felt damp.

Lots of noise and banging music from on site disco which went on til the early hours and prevented any sort of restful sleep.
Breakfast just about okay, although we only stayed for it because we had paid so dearly for a nitemare stay!

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“Constant Boom Boom Boom of rave music went on till 4...”

☆☆☆☆☆

written by dilwyn on 24/10/2008

Constant Boom Boom Boom of rave music went on till 4 am. Shouting, banging and drunken singing went on until breakfast time. Someone was sick outside our bedroom door. People were urinating and throwing up in the car park. Breakfast was pre-cooked help yourself affair. Also we were made to wear plastic hospital style ID tags.
We were booked in for three nights but only stayed for one and that was an ordeal! A Butlins 70s weekend is more upmarket than this place and at a third of the cost!

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“Booked this hotel as it was steeped in history and...”

☆☆☆☆☆

written by karen garnham on 22/10/2008

Booked this hotel as it was steeped in history and looked great and being my partners birthday thought it would be a great place to stay for our 3 nights! We only stayed the one night it was awful. It looked great on their website! How wrong we were! Breakfast was equally awful. We left and found somewhere far better in Hay

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“Baskerville Hall was a chance find. We were taking a...”

★★★★★

written by CJKelleher on 15/10/2008

Baskerville Hall was a chance find. We were taking a group of kids rock climbing last minute and decided to get away from it all. Found this hotel which was a right touch as it allowed dogs so my hound joined in and visited sherlock holmes fame! We booked a basic room and when we arrived tired and ready for food we were informed they had given us a free upgrade.... Result. OMG size of bath we jumped in with a glass of wine! Went for food and told restaurant closed but they whipped us up some nosh no problem. Any issues we had was listened to by staff and dealt with enthusiastically. This place has something for all budgets and after waiting 5 years we both agreed finally we have a place to get civil partnership. 18 August came and Karrie the hound was in heaven she took over the hotel and got lots of attention. As b4 the staff were amazing and nothing was a hassle everyone seemed pleased to be there. My auntie a chef said it was the best wedding breakfast she had ever been to. Thanx chef for my pick me up meal after the stag. So summary... If u want plastic staff and luxurious accomodation overpriced and pretending its something that its not. This is not the place for u. This place is real and has a heart. It will grow on you and when ever you hear the name U will have a warm glow and fond memories. Cheers Baskerville Hall crew we all love U. Photos of my wedding are on facebook.

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“We had gone to Baskerville Hall Hotel to camp but due...”

★★★★★

written by on 20/08/2008

We had gone to Baskerville Hall Hotel to camp but due to the weather decided to take a room. We were offered a dormitory style room with 4 sets of bunk beds, and a shower room with toilet. The room was basic but clean and comfortable.
A glimpse of some of the other rooms showed them to be a little dated in the decor but that added to their character.
The thing that impressed me most was the staff, never once did I get the impression that they were not happy to be there, and they were always willing to help.
The food was excellent, and good value for money.
We enjoyed our stay and would certainly stay there again.

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“We chose this hotel because of it`s proximity to the...”

★★★★☆

written by Donhill on 05/09/2007

We chose this hotel because of it`s proximity to the "Kilvert" trail which we intended following, and it`s claimed association with Conan Doyle, another of our interests. In both these respects we felt we had chosen well. The hotel has an air of faded elegance, perhaps not best served by some of the attempts made to make good the deficiencies.

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“My wife and I totally enjoyed our stay the Baskerville...”

★★★★★

written by mrspivvy on 25/08/2007

My wife and I totally enjoyed our stay the Baskerville Hall Hotel. We had a very quiet and relaxing time, the only disappointment we had was that all the "uniquely styled" executive rooms were booked, we were looking forward to a 70's style 'huggy bear' apartment room!
For the price, I would recommend this place to anyone. Do not expect Hilton standards at this price, it's very much a unique experience and we loved it. Can't wait to go back.

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“I found the Baskerville Hall Hotel in Hay on Wye, to...”

★★★★★

written by vkenneyv on 31/08/2005

I found the Baskerville Hall Hotel in Hay on Wye, to be very clean, and the food was good too. The service was great, and all of the staff were friendly! My children loved it, and I would definitely stay here again!
10/10.

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“I'd booked Baskerville Hall Hotel for a special treat...”

☆☆☆☆☆

written by gillianbc on 28/03/2005

I'd booked Baskerville Hall Hotel for a special treat for my husband's 40th and we've also been together 20yrs so I wanted something a bit luxurious and memorable. I'd asked for a whirlpool bath and a four-poster room, but they said they hadn't got any available, but they did offer me an 'executive room'. It sounded promising. Picture the scene - we arrived after dark and drove up a wonderful avenue of old trees with banks of daffodils. The full moon was shining through the branches of a cedar tree as we parked in front of the grand, triple-arched, porticoed entrance hall. Inside the huge doors, the reception hall had authentic stone flags with persian rugs and oak panelling. Reception told us to wait a few minutes before coming down to dine as they had a large party of people but they would be finished soon. We collected the olde-worlde iron key to the room and went up the magnificent stone staircase. Half-way up the stairs is a mezannine floor with a wonderful fire-place flanked by two leather, buttoned high backed chairs. The staircase then splits both ways and leads you to a galleried, domed landing. We put the key in the lock of our door and switched on the light. We both stood there completely gobsmacked by the style of the furnishings. It had been furnished in the worst possible taste of the seventies. The bed was something that would have gone well with Jimmy Saville's chair - it was basically a mattress on the floor, but it did have a built in car stereo and ball shaped lights (no longer working - melted plastic). Not good for my husband's chronic back condition. The dressing table was a weird tube that opened out and all the furniture was a mixture of tatty formica and navy blue carpet. The carpet was threadbear and table lamp falling to bits. All very tacky and tatty. The room was large though with a separate smaller room with a single bed - separated bay a chinzy curtain that didn't meet the floor. The bathroom complemented the bedroom decor by having a suite in mulberry with gold fitments. Anyway, we were tired and it was only for a couple of days so we laughed about it and went down for dinner. The large party of people (walkers apparently) had finished and we had the dining room to ourselves. Limited menu but actually quite nice food. Next morning we went down to breakfast to find that the dining room had been transformed - no longer separate tables - just two long refrectory tables at which the party of walkers were merrily tucking in. No tables for anyone else. Everyone was helping themselves to food from a food bar and no apparent signs of waitresses. We went back to reception and said we were expecting a table for two. They asked us to return in 10 minutes when the party would be gone and the tables cleared. We returned later and still the two long tables were there. We ate alone at one huge table while an equally bemused couple ate at the other one. We spent the morning out and about. That evening, the hotel was also being used for a private disco that night. Hundreds of teenagers milling about. It got to midnight and we could still hear the boom-boom-boom from below.
It got later and later with no sign of abating so by 2:20am we were completely frustrated and threw in the towel, packed our bags, paid for the one night we had stayed and drove the long journey home. The best part of the weekend was coming home. A very memorable 40th birthday and quite the oddest and most disappointing hotel I have ever stayed in. They haven't got a clue. I cannot imagine why they think they can describe it as an 'executive' room - it was hideous. It was such a shame that such a lovely old building has been spoiled by such dubious taste and that other people will book breaks expecting a lovely country hotel and end up in something more like a youth hostel.

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Dave101's Response to gillianbc's Review

Written on: 01/07/2005

Just to mention that the Baskerville _HALL_ hotel has no connection to the Baskerville _ARMS_ Hotel & Pub a mile or so away. We stayed at the Baskerville *Arms* and found it very comfortable and friendly; food is good, and there is no disco! In fact, no juke box or pool table either, just a relaxed atmosphere.

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Gillianbc's Response to gillianbc's Review

Written on: 05/05/2006

I'm sorry that you had a similar experience to us - it's such a waste of precious holiday time and money. I'm going to read others' reviews before I book anywhere in future - thank goodness for this website.

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Gipwol's Response to gillianbc's Review

Written on: 03/05/2006

I totally agree with the reviewer - we stayed at Baskerville Hall expecting a lovely relaxing break, maybe a dip in the swimming pool etc. The entrance is fab but inside its a glorified youth hostel - our room was appalling, we carried our luggage up several flights of stairs to a little box room with 3 beds in, dead flies at the window, tiny bathroom - yuk! The staff were friendly enough but the place is awful.

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