GEM Motoring Assist Breakdown Cover Reviews

★★★★☆
4.3 / 5
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86.8% of users recommend this
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GEM Motoring Assist Breakdown Cover
GEM Motoring Assist Breakdown Cover
GEM Motoring Assist Breakdown Cover

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Latest Reviews

★★★★★

“Breakdown recovery”

Written on: 25/03/2017 by Roderickk127 (1 review written)

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After breaking down on a busy dual carriageway my call to GEM was dealt with speedily and with courtesy and great efficiency. I was previously with another well known agency but they wouldn't be able to match the response I got from GEM. Very happy with my experience.I would recommend them to anyone… Read Full Review

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★★★★☆

“Good service ”

Written on: 24/03/2017 by NikoPratt (1 review written)

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Good prompt service and made sure the recovery was smooth… Read Full Review

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★☆☆☆☆

“Waited more than 2 hours to get the recovery”

Written on: 24/03/2017 by maDay22 (1 review written)

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I had a flat tyre and waited more thatn 2 hours to get the receovery. It is an early morning time and no traffic on the roads… Read Full Review

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★★★★★

“Every Little Helps with Twigg Bros.”

Written on: 24/03/2017 by QuinnMurphy (1 review written)

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Having travelled 6 miles from home to this particular Tesco, and upon returning with the shopping I found that my Citroen would not start, but with the help of Twigg Bros I was up and running in twenty seconds. I don't know why my battery should fail after it started with no trouble but it did. Now with a new battery I am a happy man again… Read Full Review

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★★★★★

“Efficient,speedy and polite service.”

Written on: 23/03/2017 by Elian419 (1 review written)

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Really impressed with the fast response and the caring, calm attitude of the people I spoke to. I had broken down on a really busy road in rush hour traffic, which was quite stressful. The staff member I spoke to was really lovely and got all the information she needed in a calm friendly way. The breakdown recovery vehicle turned up really quickly even at that time of day and my car and I were taken to a garage of my choice. Great service!… Read Full Review

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★★★★☆

“Great Recovery! Love the company. ”

Written on: 23/03/2017 by CraigMcNamara (1 review written)

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Had a great recovery, i was picked up within 15 minutes of arranging the recovery with GEM. They sent out a local company and when the driver arrived he was lovely and very helpful. I was aware that my policy only covered £70's worth of recovery and i would have to pay extra if specialist equipment was used. When i received my follow up call the next day, the local company GEM had sent out had declared they used specialist equipment and there was a fee of £150 to be paid. When i disputed… Read Full Review

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★★★☆☆

“long wait for recovery”

Written on: 23/03/2017 by Olsonzp298 (1 review written)

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after the bottom pulley failed on Citroen Picasso Gem tried to find a local garage that would repair my car rather than recover me. because of this it was a 3 hour wait before a recovery truck arrived after no local garages could perform the repair. Must say that the recovery firm that brought me home ( G&M Recovery from Manchester) were outstanding and I couldn't fault them… Read Full Review

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★★★☆☆

“The initial estimate of time to attend was somewhat...”

Written on: 23/03/2017 by IsabelaLyons435 (1 review written)

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The initial estimate of time to attend was somewhat inaccurate. However, I was kept informed of the delay. The mechanic was reasonably helpful and competent… Read Full Review

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★★★★★

“No-start Nissan started!”

Written on: 23/03/2017

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My little Nissan decided to throw a hissy-fit last week, and presented me with a flat battery after the headlights got left on. Now the way the car is wired up in theory it's not possible to exit the car and leave the lights on. As you open the drivers door the headlights are supposed to switch off automatically. But my Note decided otherwise - it's been playing up of late in a number of odd ways, and I think that perhaps it has an electrical gremlin or two. Anyway, less than an hour after my… Read Full Review

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★★★★★

“Over and above”

Written on: 23/03/2017 by Tennant1970 (1 review written)

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Fantastic experience from start to finish. The recovery driver from Thompsons in Sea houses could not of done more 11/10 The people at the call center were very professional and kept us well informed. Typical it was a day before my renewal but made no difference to GEM they recovered us anyway. Just paid the renewal worth every penny. … Read Full Review

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★★★★★

“an excellent response”

Written on: 23/03/2017 by mzRice217 (1 review written)

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Unlike with other motoring organisations, my telephone call was answered promptly. I was promised assistance for a wheel change within an hour, someone arrived within 30 minutes, and the wheel was changed within a further 15. When GEM rang back 60 minutes after my original call to check that someone had arrived I was able to say that everything had been sorted out… Read Full Review

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★★★★☆

“Nice and quick”

Written on: 21/03/2017 by Vladimir11 (1 review written)

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I was pleased with the quick reaction of the team who answered my call despite the fire alarm interruption. What I did not like is your app, really it should do more and especially send a location to your team which took me the longest to explain and locate. Repair team were quick not that talkative and were not that believing as well( from previous experience probably). They came, give power to my battery(it was already down from me trying to start the car) sprayed in the air intake some easy… Read Full Review

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★★★★★

“Diesel Engine Cut Out Pulling Away From Traffic Lights”

Written on: 21/03/2017 by 342Kearney (1 review written)

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I was driving a Chrysler away from traffic lights when the engine died. After some basic investigations and without tools I contacted Gem M A. A very helpful lady (whose name escapes me) took all the usual and very relevant details and informed me there would be someone with me as soon as possible within an hour. After about 12 minutes I had a call from a local recovery company telling me they were about 10 miles away. In 15 minutes this helpful and friendly chap arrived and suggested he tow us… Read Full Review

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★★★★★

“Efficient and speedy service”

Written on: 21/03/2017 by Roselyn492 (1 review written)

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The service provided was very good. The recovery person turned up within 20 minutes of my making the call and resolved the issue very quickly. He was friendly and efficient… Read Full Review

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★★★★★

“Return to base warranty”

Written on: 21/03/2017 by 357O'Rourke (1 review written)

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I recently had to return my car back to the dealership who supplied it under a back to base warranty , although the break down was from my home address (15 mile radius rule applies) GEM still authorised the recovery firm to return my car to the supplier some 50 miles away. i was over the moon with the response from both GEM and the recovery , 5* all the way . Many thanks GEM… Read Full Review

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★★★★★

“Smooth service”

Written on: 21/03/2017 by Ejbrough (1 review written)

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I discovered a flat tyre on my car when at home, being a typical girl I haven't a clue how to change a tyre so I phoned GEM assist for help! I couldn't be happier with the service I received! I advised that because I was home and I wasn't due to go out anytime soon that I shouldn't be treated as an immediate call out. Even so, to my surprise, the mechanic arrived within the hour and I was updated of their time of arrival by the mechanic, the garage he had come from and GEM assist prior to his… Read Full Review

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★★★★★

“Fast efficient service”

Written on: 21/03/2017 by Perez64 (1 review written)

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The mechanic arrived within twenty minutes and got my vehicle started very quickly. He was kind, courteous and humorous. I would recommend Gem Motoring to everyone as I have always found them to give quick service and it is always with a smile… Read Full Review

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★★★★★

“Excellent ”

Written on: 21/03/2017 by Nadirah1 (1 review written)

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Gem are brilliant and I have recommended Gem. I cannot fault them… Read Full Review

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★★★★☆

“Recover but not repair”

Written on: 21/03/2017 by KernowBill (1 review written)

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I have used GEM twice and the first time was not good, it took hours and they sent me a cluless person. This time was very quick and a very helpful guy but he was not a mechanic so he wanted to recover the car not fix it like some other motoring organisations do. The fault was very simple and I manged to get it working myself and he followed me home to ensure I got there ok… Read Full Review

Gem Motoring Assist's Response to KernowBill's Review

Written on: 21/03/2017

Dear GEM Member,
Thank you so much for taking the time to say such encouraging things about the service we provide. Although I was sorry to read that your first experience was not to our usual standard.

As you will know, GEM has been providing a first class service to its members since 1932 and as an independent membership association we always strive to put the needs of our members first.

In these busy times, the fact that you have taken the trouble to confirm that our efforts are working is a great encouragement to us all.
Thank you once again for your support of our special club.

Paula Williams
Chief Executive

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★★★★★

“Fantastic service and caring attitude”

Written on: 21/03/2017 by Carissar42 (1 review written)

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Contacted GEM to arrange for my car to be transferred from home address to local garage following it breaking down. Was able to specify a time for collection that suited me and make arrangements not to be with vehicle. Recovery company rang to confirm time slot and GEM courtesy called at allotted time to ensure vehicle had been recovered. Felt really valued as a customer and looked after. Gave me real confidence that in a more stressful situation i world be equally well and efficiently taken… Read Full Review

Gem Motoring Assist's Comment

Written on: 21/03/2017

Dear GEM Member,
Thank you so much for taking the time to say such encouraging things about the service we provide.

As you will know, GEM has been providing a first class service to its members since 1932 and as an independent membership association we always strive to put the needs of our members first.

In these busy times, the fact that you have taken the trouble to confirm that our efforts are working is a great encouragement to us all.
Thank you once again for your support of our special club.

Paula Williams
Chief Executive

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