GEM Motoring Assist Breakdown Cover Reviews

★★★★☆
4.3 / 5
1121
87.4% of users recommend this
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GEM Motoring Assist Breakdown Cover
GEM Motoring Assist Breakdown Cover
GEM Motoring Assist Breakdown Cover

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Latest Reviews

★★★★☆

“Flat battery saga”

Written on: 23/05/2017 by Benb489 (1 review written)

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I left the sidelights on by mistake all night, consequently the next day my battery was too flat to start the car. I called out GEM, the mechanic arrived within 75 minutes and started the car almost immediately… Read Full Review

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★★★★☆

“Thoroughness and efficiency”

Written on: 23/05/2017 by McCallumqp192 (1 review written)

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My wife burst a tyre and her mobile battery had just about gone so I had to deal with GEM remotely on her behalf. The representative was extremely thorough in assessing the circumstances and rescue needs and the recsu vehicles arrived well within the time indicated. The Rescue company gave excellent service… Read Full Review

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★★★★★

“Great service again.”

Written on: 23/05/2017 by JoffB (1 review written)

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Came to the rescue of my son in his car during rush hour traffic. They said they would get to him with 90 mins, they did it in 20 much to his relief. Would recommend to anyone… Read Full Review

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★★★★★

“Great Service The Best”

Written on: 23/05/2017 by Ccmax (1 review written)

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Wife broke down and needed recovering, help sent out within half an hour cant fault the service… Read Full Review

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★★★★★

“Excellent service”

Written on: 23/05/2017 by ItzelMcKinley117 (1 review written)

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Speedy and efficient service from a local garage when car wouldn't start. I particularly appreciated that the engineer didn't try to convince us that we needed a new battery!! He just provided a friendly service and we were soon on our way. I am always very pleased with the response from Gem and very confident that the issues will be sorted out… Read Full Review

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★★★★☆

“After having cover for 2 years and never needing to...”

Written on: 22/05/2017

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After having cover for 2 years and never needing to use it, I suddenly had 3 breakdowns, (1 a simple unrelated tyre blow out ), in a short space of time ; and in each event the service was polite, reasonably prompt and satisfactory. Despite the starting up fault during a long journey,being under diagnosed; and thus a further breakdown occuring later on the journey, it was still manageable and call centre staff were helpful,the second response from GEM was aduequate and fair to the situation , to… Read Full Review

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★★★★☆

“My experience with GEM”

Written on: 21/05/2017 by IGGibson (1 review written)

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Every thing was ok until the point where I had to pay £175 to take my car to my preferred garage which was some 67 miles away . Admittedly , the car was outside the house , and as such I understand that I was only entitled to take to a 'local' garage , but due to a previous bad experience I did not want to do this again . What I should have said was that on the previous evening , driving back fro Anglesey , the car stated to cough and the engine cut-out . This happened several times along… Read Full Review

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★★★★★

“Excellent,arrived on time and was polite, efficient...”

Written on: 21/05/2017 by 335Morris (1 review written)

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Excellent,arrived on time and was polite, efficient and quickly diagnosed problem… Read Full Review

Gem Motoring Assist's Comment

Written on: 22/05/2017

Dear GEM Member,
Thank you so much for taking the time to say such encouraging things about the service we provide.
As you will know, GEM has been providing a first class service to its members since 1932 and as an independent membership association we always strive to put the needs of our members first.
In these busy times, the fact that you have taken the trouble to confirm that our efforts are working is a great encouragement to us all.
Thank you once again for your support of our special club.
Paula Williams
Chief Executive

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★★★★★

“Excellent service ,”

Written on: 20/05/2017 by Dohertygg95 (1 review written)

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Break down guy turned up within 45 minutes, fixed problem, back on the road within the hour… Read Full Review

Gem Motoring Assist's Comment

Written on: 22/05/2017

Dear GEM Member,
Thank you so much for taking the time to say such encouraging things about the service we provide.
As you will know, GEM has been providing a first class service to its members since 1932 and as an independent membership association we always strive to put the needs of our members first.
In these busy times, the fact that you have taken the trouble to confirm that our efforts are working is a great encouragement to us all.
Thank you once again for your support of our special club.
Paula Williams
Chief Executive

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★★★★★

“Absolutly brilliant!”

Written on: 20/05/2017 by Jakob175 (1 review written)

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Cannot fault this service help was with me within half an hour and someone even rang me back just to make sure i was okay whilst waiting for help… Read Full Review

Gem Motoring Assist's Comment

Written on: 22/05/2017

Dear GEM Member,
Thank you so much for taking the time to say such encouraging things about the service we provide.
As you will know, GEM has been providing a first class service to its members since 1932 and as an independent membership association we always strive to put the needs of our members first.
In these busy times, the fact that you have taken the trouble to confirm that our efforts are working is a great encouragement to us all.
Thank you once again for your support of our special club.
Paula Williams
Chief Executive

Reply to this comment
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★★★★★

“very quick ”

Written on: 20/05/2017 by 291Connolly (1 review written)

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hello ,after coming back from a holiday to find the car wouldit open the doors rang gem breakdown recovery , gem breakdown turned up very quick and sorted within 20 mins , i have had gem breakdown recovery for two years and for price and service , i cannot fault… Read Full Review

Gem Motoring Assist's Comment

Written on: 22/05/2017

Dear GEM Member,
Thank you so much for taking the time to say such encouraging things about the service we provide.
As you will know, GEM has been providing a first class service to its members since 1932 and as an independent membership association we always strive to put the needs of our members first.
In these busy times, the fact that you have taken the trouble to confirm that our efforts are working is a great encouragement to us all.
Thank you once again for your support of our special club.
Paula Williams
Chief Executive

Reply to this comment
Report this review Read 1 Comment
★★★★★

“My car would not start”

Written on: 19/05/2017 by Fitzgerald1965 (1 review written)

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I rushed out to my car for an appointment and found the car would not start. There had been no indications that there was a problem before. I called the GEM service and a mechanic arrived within 30 minutes, he identified the problem and fixed it within 10 minutes and gave some valuable advice to stop it happening again. The service is the best I have come across in my 40 years of motoring… Read Full Review

Gem Motoring Assist's Comment

Written on: 22/05/2017

Dear GEM Member,
Thank you so much for taking the time to say such encouraging things about the service we provide.
As you will know, GEM has been providing a first class service to its members since 1932 and as an independent membership association we always strive to put the needs of our members first.
In these busy times, the fact that you have taken the trouble to confirm that our efforts are working is a great encouragement to us all.
Thank you once again for your support of our special club.
Paula Williams
Chief Executive

Reply to this comment
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★★★★★

“Result good response ”

Written on: 19/05/2017 by PatriciaSawyer448 (1 review written)

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I had a flat battery and was not going to be able to be with the car at the arranged time as I was on my wife's and gem where happy to change the time that the engineer was to call for when we got bank. Great service AA and RAC need to learn from gem… Read Full Review

Gem Motoring Assist's Comment

Written on: 22/05/2017

Dear GEM Member,
Thank you so much for taking the time to say such encouraging things about the service we provide.
As you will know, GEM has been providing a first class service to its members since 1932 and as an independent membership association we always strive to put the needs of our members first.
In these busy times, the fact that you have taken the trouble to confirm that our efforts are working is a great encouragement to us all.
Thank you once again for your support of our special club.
Paula Williams
Chief Executive

Reply to this comment
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★★★★★

“Excellent! ”

Written on: 18/05/2017 by Shields5 (1 review written)

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Quick response time! I had a flat on my Harley in North Wales. I called GEM and my bike was picked up by a van specially made for motorcycles. I was delighted with the excellent service. GEM is definitely the best!… Read Full Review

Gem Motoring Assist's Comment

Written on: 22/05/2017

Dear GEM Member,
Thank you so much for taking the time to say such encouraging things about the service we provide.
As you will know, GEM has been providing a first class service to its members since 1932 and as an independent membership association we always strive to put the needs of our members first.
In these busy times, the fact that you have taken the trouble to confirm that our efforts are working is a great encouragement to us all.
Thank you once again for your support of our special club.
Paula Williams
Chief Executive

Reply to this comment
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★★★★★

“Quick to respond”

Written on: 17/05/2017 by Jaquelinew345 (1 review written)

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Excellent service. Broke down mid afternoon. GEM was quick to respond and I was quickly recovered - less then half hour wait- and delivered safely home. GEM also phoned while I was waiting for recovery to check that I was OK… Read Full Review

Gem Motoring Assist's Comment

Written on: 17/05/2017

Dear GEM Member,
Thank you so much for taking the time to say such encouraging things about the service we provide.
As you will know, GEM has been providing a first class service to its members since 1932 and as an independent membership association we always strive to put the needs of our members first.
In these busy times, the fact that you have taken the trouble to confirm that our efforts are working is a great encouragement to us all.
Thank you once again for your support of our special club.
Paula Williams
Chief Executive

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Quick and Easy ”

Written on: 16/05/2017 by Dariusv436 (1 review written)

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Once again when I called on GEM Motoring Assist the call was answered quickly and efficiently. I was local to my home and the firm that came to help me were very speedy and accommodating, friendly and information - and they fixed the problem. Couldn't fault the service at all… Read Full Review

Gem Motoring Assist's Comment

Written on: 17/05/2017

Dear GEM Member,
Thank you so much for taking the time to say such encouraging things about the service we provide.
As you will know, GEM has been providing a first class service to its members since 1932 and as an independent membership association we always strive to put the needs of our members first.
In these busy times, the fact that you have taken the trouble to confirm that our efforts are working is a great encouragement to us all.
Thank you once again for your support of our special club.
Paula Williams
Chief Executive

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Turned up, left, problem not solved, car still immobie”

Written on: 16/05/2017 by stevieb15 (1 review written)

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I don't like anything, easy problem to solve, operator plainly couldn't be bothered and left and I really don't know what to do next. I presume the reason he didn't sort it was because he's not any kind of qualified mechanic or engineer. The really irritating thing is if I could get into the car I could get to the jack and solve the problem myself but because I don't have a jack I can't… Read Full Review

Gem Motoring Assist's Response to stevieb15's Review

Written on: 17/05/2017

Dear Member,

Thank you for taking the time to leave a review regarding the service received following your breakdown. I was sorry to read your comments.

In order that we can investigate why your breakdown received a limited service we would welcome the opportunity to investigate further and ask that you contact us with your full name and membership number.

Paula Williams
Chief Executive

Reply to this comment

Gem Motoring Assist's Response to stevieb15's Review

Written on: 17/05/2017

Dear GEM Member,
Thank you so much for taking the time to say such encouraging things about the service we provide.
As you will know, GEM has been providing a first class service to its members since 1932 and as an independent membership association we always strive to put the needs of our members first.
In these busy times, the fact that you have taken the trouble to confirm that our efforts are working is a great encouragement to us all.
Thank you once again for your support of our special club.
Paula Williams
Chief Executive

Reply to this comment
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★★★★★

“Happy to review...”

Written on: 12/05/2017 by Clayton271 (1 review written)

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Broke down on a traffic island. The phone call for help was promptly answered and courteous. The recovery firm phoned us and confirmed our whereabouts. The service was impeccable!… Read Full Review

Gem Motoring Assist's Comment

Written on: 17/05/2017

Dear GEM Member,
Thank you so much for taking the time to say such encouraging things about the service we provide.
As you will know, GEM has been providing a first class service to its members since 1932 and as an independent membership association we always strive to put the needs of our members first.
In these busy times, the fact that you have taken the trouble to confirm that our efforts are working is a great encouragement to us all.
Thank you once again for your support of our special club.
Paula Williams
Chief Executive

Reply to this comment
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★★★★☆

“Recovery Service Satisfaction”

Written on: 12/05/2017

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Recently had a broken front spring while away from home. Called the GEM service number and was promptly and efficiently dealt with regarding my safety, my status, the vehicle's problem, locations etc. I required the car to be recovered to my home address some 90 miles away in the remote NW Highlands of Scotland. Once GEM had all the details I was promised I would get a call back in about ten minutes once they had arranged with one of their agents what as needed. I received a call explaining… Read Full Review

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★★★★★

“assist breakdown cover”

Written on: 12/05/2017 by DestineyLee468 (1 review written)

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I needed help on Sunday afternoon. I phoned GEM and had contact with a very helpful person who quickly established my problem and was very thorough. she arranged for assistance from a local garage and gave a time frame of 40 minutes for them to attend, informing me to get back to her if my helpdidnot arrive in the quoted timeframe. Noworries, it arrived 5 minutes early. Iwas sorted and on my way home within 30 minutes. Excellent service… Read Full Review

Gem Motoring Assist's Comment

Written on: 17/05/2017

Dear GEM Member,
Thank you so much for taking the time to say such encouraging things about the service we provide.
As you will know, GEM has been providing a first class service to its members since 1932 and as an independent membership association we always strive to put the needs of our members first.
In these busy times, the fact that you have taken the trouble to confirm that our efforts are working is a great encouragement to us all.
Thank you once again for your support of our special club.
Paula Williams
Chief Executive

Reply to this comment
Report this review Read 1 Comment
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