GEM Motoring Assist Breakdown Cover Reviews

★★★★☆
4.3 / 5
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GEM Motoring Assist Breakdown Cover
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GEM Motoring Assist Breakdown Cover

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Latest Reviews

★★★★★

“Fantastic thank you”

Written on: 21/04/2017 by zuFanning414 (1 review written)

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Recently had to call GEM for my daughters car. The recovery vehicle arrived very quickly, The driver was very friendly and helpful and had the car going again in a very short time. The staff member who answered the phone was also very polite and helpful. An excellent service thank you… Read Full Review

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★★★★☆

“All OK in the end!”

Written on: 20/04/2017

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We had planned to take our VW Camper Van for a weekend away to test out our new awning. Friday morning and the Van would not start - nothing - its dead! Called GEM and the breakdown truck arrived within the hour as promised. The very helpful breakdown man couldn't find the fault and we decided that recovery to a nearby VW Camper Van specialist was necessary. The Van was carefully loaded onto the truck and delivered to the garage where it was equally carefully unloaded. Our luck was in. The… Read Full Review

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★★★★★

“Fast efficient service.”

Written on: 20/04/2017 by Leia390 (1 review written)

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Very helpful staff. Call centre were ringing me to make sure everything was ok and giving me ETA info… Read Full Review

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★☆☆☆☆

“Instilled NO confidence at all”

Written on: 20/04/2017 by Alvarado43 (1 review written)

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This was my first experience of calling GEM for assistance - to be fair, my call was answered by a guy who was very clearly following a question sheet, but also incredibly slow (and dim) in responding to my answers. I left the call not knowing what was going on. After the indicated time to wait, still nothing had happened and I called again... I shall be leaving GEM next month when I'm due to renew and return to the AA. My concern is with the GEM staff, not Victoria Recovery who came out… Read Full Review

Gem Motoring Assist's Comment

Written on: 20/04/2017

Dear Member,

Thank you for taking the time to comment on the service you received from our Breakdown Control Centre.

GEM has been a trusted, independent breakdown assistance provider for 40 years and I was sorry and disappointed to read that your call for assistance was unsatisfactory.

We would like you to contact us with your full name and membership number and we will do our best to investigate the problems you encountered further.

Paula Williams
Chief Executive

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★★★★☆

“Quick Bike Recovery”

Written on: 20/04/2017 by Jaquann199 (1 review written)

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I picked up a shard of steel through my motorbike tyre on the way to work. GEM were excellent, call promptly answered and a local agent dispatched. I was collected by a specialist bike transporter in little over half an hour and was soon on my way home. Everyone was helpful and friendly. It made the whole experience much less stressful that it could have been… Read Full Review

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★★★★★

“Puncture”

Written on: 20/04/2017 by 1987MacKenzie (1 review written)

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Slow Puncture needed tyre pumped up to allow me to get 1km to repair. Gem man was prompt efficient and very pleasant to deal with… Read Full Review

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★★★★★

“Dealing with holiday breakdown”

Written on: 19/04/2017

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Had to use GEM for the first time last week and was impressed. Breakdown truck arrived at our rented holiday cottage at the time specified, unable to fix our car so I chose to be towed home to my local garage (forty-odd miles away) where I then borrowed a car to continue our holiday. GEM were very efficient at first contact and also rang back to make sure the mechanic had arrived. The mechanic was very helpful and polite… Read Full Review

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★★★★★

“ Extra Quick service ”

Written on: 18/04/2017 by Ncrabtree (1 review written)

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The local engineer was at my house within 10 mins. of calling Checked and found battery was faulty .He had a replacement with him ,fitted it and solved the problem .He was very helpful and friendly and explained everything he was doing… Read Full Review

Gem Motoring Assist's Response to Ncrabtree's Review

Written on: 19/04/2017

Dear GEM Member,
Thank you so much for taking the time to say such encouraging things about the service we provide.
As you will know, GEM has been providing a first class service to its members since 1932 and as an independent membership association we always strive to put the needs of our members first.
In these busy times, the fact that you have taken the trouble to confirm that our efforts are working is a great encouragement to us all.
Thank you once again for your support of our special club.
Paula Williams
Chief Executive

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★☆☆☆☆

“Abysmal ”

Written on: 18/04/2017 by pcpsw (1 review written)

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My son recently broke down out side Skegness withave his wife and 3 kiddies 2yrs 7yrs 9yrs and it took you 2 to get there then another hour for tow truck sold overall displeased. Had to connect the coil back themselves to get some heat in the car very amateurish… Read Full Review

Gem Motoring Assist's Response to pcpsw's Review

Written on: 19/04/2017

Dear Member,

Thank you for taking the time to comment on the service you received

GEM has been a trusted, independent breakdown assistance provider for 40 years. I was sorry and disappointed to read that the service you received was below our usual standard.

If you would like to contact us with your full name and membership number we will certainly do our best to investigate this further.

Paula Williams
Chief Executive

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★☆☆☆☆

“Motorway blowout”

Written on: 18/04/2017 by GavenWilloughby199 (1 review written)

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I hit a bit of debris on the motorway causing my wheel to become buckled. As my car has no spare wheel I was forced to use the recovery service. I was told it would be a 30 - 60 minute wait. It was only after 60 minutes that I received any update, and that update was to tell me that I would have to wait for even longer. After two further phone calls, the recovery truck finally arrived almost 2 hours after the original phone call. As a 19-year-old young driver, I was very surprised and… Read Full Review

Gem Motoring Assist's Comment

Written on: 19/04/2017

Dear Member,

Thank you for taking the time to comment on the service you received

GEM has been a trusted, independent breakdown assistance provider for 40 years. I was sorry and disappointed to read that the service you received was below our usual standard.

If you would like to contact us with your full name and membership number we will certainly do our best to investigate this further.

Paula Williams
Chief Executive

Reply to this comment
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★★★★★

“Quick service”

Written on: 18/04/2017 by Reesey271 (1 review written)

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Car recovered quickly and efficienly to the local garage… Read Full Review

Gem Motoring Assist's Comment

Written on: 19/04/2017

Dear GEM Member,
Thank you so much for taking the time to say such encouraging things about the service we provide.
As you will know, GEM has been providing a first class service to its members since 1932 and as an independent membership association we always strive to put the needs of our members first.
In these busy times, the fact that you have taken the trouble to confirm that our efforts are working is a great encouragement to us all.
Thank you once again for your support of our special club.
Paula Williams
Chief Executive

Reply to this comment
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★★★★★

“Breakdown”

Written on: 18/04/2017 by Roger678 (1 review written)

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First class service got here the time that was arranged fix in no time excellent… Read Full Review

Gem Motoring Assist's Response to Roger678's Review

Written on: 19/04/2017

Dear GEM Member,
Thank you so much for taking the time to say such encouraging things about the service we provide.
As you will know, GEM has been providing a first class service to its members since 1932 and as an independent membership association we always strive to put the needs of our members first.
In these busy times, the fact that you have taken the trouble to confirm that our efforts are working is a great encouragement to us all.
Thank you once again for your support of our special club.
Paula Williams
Chief Executive

Reply to this comment
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★★★☆☆

“Scruffy late but arrived when needed”

Written on: 16/04/2017 by SahibMemon (1 review written)

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Got flat battery, after holidays, guys arrived in 80 mins, very scruffy, wasn't interested but to get car started, car started and advised that battery is fine, just let it charge for an hour with AC and radio on. Did that but car never started again… Read Full Review

Gem Motoring Assist's Response to SahibMemon's Review

Written on: 19/04/2017

Dear Member,

Thank you for taking the time to comment on the service you received

GEM has been a trusted, independent breakdown assistance provider for 40 years. I was sorry and disappointed to read that the service you received was below our usual standard.

If you would like to contact us with your full name and membership number we will certainly do our best to investigate this further.

Paula Williams
Chief Executive

Reply to this comment
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★★★★☆

“Happy with GEM”

Written on: 15/04/2017

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I broke down on way home and the recovery vehicle arrived within 20 mins. They couldn't do a roadside repair so took me and my car back to their depot and gave me a curtesy car so I could get home and brought my car to me the next day. Everyone was very nice and gelpful. … Read Full Review

Gem Motoring Assist's Comment

Written on: 19/04/2017

Dear GEM Member,
Thank you so much for taking the time to say such encouraging things about the service we provide.
As you will know, GEM has been providing a first class service to its members since 1932 and as an independent membership association we always strive to put the needs of our members first.
In these busy times, the fact that you have taken the trouble to confirm that our efforts are working is a great encouragement to us all.
Thank you once again for your support of our special club.
Paula Williams
Chief Executive

Reply to this comment
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★★★★★

“Recent breakdown”

Written on: 14/04/2017 by yvSilva263 (1 review written)

Visit www.motoringassist.com

Good efficient service, staff friendly and helpful… Read Full Review

Gem Motoring Assist's Comment

Written on: 19/04/2017

Dear GEM Member,
Thank you so much for taking the time to say such encouraging things about the service we provide.
As you will know, GEM has been providing a first class service to its members since 1932 and as an independent membership association we always strive to put the needs of our members first.
In these busy times, the fact that you have taken the trouble to confirm that our efforts are working is a great encouragement to us all.
Thank you once again for your support of our special club.
Paula Williams
Chief Executive

Reply to this comment
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★★★★★

“Home Start”

Written on: 13/04/2017 by AnnMcCracken (1 review written)

Visit www.motoringassist.com

Woke up with a flat back tyre one sunday. Rang gem breakdown was there within the hour. They put my spare tyre on for me till I could get to my garage. Would recommend. … Read Full Review

Gem Motoring Assist's Comment

Written on: 19/04/2017

Dear GEM Member,
Thank you so much for taking the time to say such encouraging things about the service we provide.
As you will know, GEM has been providing a first class service to its members since 1932 and as an independent membership association we always strive to put the needs of our members first.
In these busy times, the fact that you have taken the trouble to confirm that our efforts are working is a great encouragement to us all.
Thank you once again for your support of our special club.
Paula Williams
Chief Executive

Reply to this comment
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★★☆☆☆

“One way trip ”

Written on: 13/04/2017 by zjTrevino156 (1 review written)

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The operator was fine so was the guy who collected me. The problem was it was evening so most places closed. I was given the choice of taking the car home and then arranging for it to be taken to the garage myself next day. Or taking my car to the garage which would be closed by the time we got there and finding my own way home from there. The driver wasn't even allowed to take me to a station which he would have passed on his way back. So faced with being left in the middle of nowhere I had to… Read Full Review

Gem Motoring Assist's Comment

Written on: 19/04/2017

Dear Member,

Thank you for taking the time to comment on the service you received

GEM has been a trusted, independent breakdown assistance provider for 40 years. I was sorry and disappointed to read that the service you received was below our usual standard.

If you would like to contact us with your full name and membership number we will certainly do our best to investigate this further.

Paula Williams
Chief Executive

Reply to this comment
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★★★★★

“First Class Service”

Written on: 13/04/2017 by tyClark17 (1 review written)

Visit www.motoringassist.com

Everyone concerned very helpful. No waiting for hours on the phone. Very quick action. Recovery vehicle arrived within the specified time - 30 minutes. Very thorough mechanic. Everyone very polite and a pleasure to deal with. Would highly recommend Gem Motoring Assist to other car owners… Read Full Review

Gem Motoring Assist's Comment

Written on: 19/04/2017

Dear GEM Member,
Thank you so much for taking the time to say such encouraging things about the service we provide.
As you will know, GEM has been providing a first class service to its members since 1932 and as an independent membership association we always strive to put the needs of our members first.
In these busy times, the fact that you have taken the trouble to confirm that our efforts are working is a great encouragement to us all.
Thank you once again for your support of our special club.
Paula Williams
Chief Executive

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Gem's the best”

Written on: 13/04/2017

Visit www.motoringassist.com

We have called out Gem on three different occasions,in the last year and each time they have responded within 40 mins. The last time was in Wales in a very remote spot but they attended within 40 mins, Full marks Gem I think you are brilliant. G Scholes… Read Full Review

Gem Motoring Assist's Comment

Written on: 19/04/2017

Dear GEM Member,
Thank you so much for taking the time to say such encouraging things about the service we provide.
As you will know, GEM has been providing a first class service to its members since 1932 and as an independent membership association we always strive to put the needs of our members first.
In these busy times, the fact that you have taken the trouble to confirm that our efforts are working is a great encouragement to us all.
Thank you once again for your support of our special club.
Paula Williams
Chief Executive

Reply to this comment
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★★★★★

“Awesome As Always ”

Written on: 13/04/2017 by TamiaHerndon (1 review written)

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The young man was fantastic in manner and efficiency. He did everything he could to try and get us back on the road. But all he could do was offer some possibility as he didn't have the, time, parts or tools. So he brought us all home in the recovery vehicle. I cannot express how impressed I was with the whole recovery process. Thank you GEM… Read Full Review

Gem Motoring Assist's Comment

Written on: 19/04/2017

Dear GEM Member,
Thank you so much for taking the time to say such encouraging things about the service we provide.
As you will know, GEM has been providing a first class service to its members since 1932 and as an independent membership association we always strive to put the needs of our members first.
In these busy times, the fact that you have taken the trouble to confirm that our efforts are working is a great encouragement to us all.
Thank you once again for your support of our special club.
Paula Williams
Chief Executive

Reply to this comment
Report this review Read 1 Comment
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