GEM Motoring Assist Breakdown Cover Reviews

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GEM Motoring Assist Breakdown Cover
GEM Motoring Assist Breakdown Cover
GEM Motoring Assist Breakdown Cover

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Latest Reviews

★★★★★

“Excellent Service”

Written on: 21/07/2017 by jrSimmons388 (1 review written)

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Thankfully it is rare that we have to use Gem Recovery. However, it is nice to know that if you need them they will treat both the recovery and subsequent claim in a quick and professional manner. Recently used the recover service when my wifes car failed to start when returning from work. Gem contacted and in no time at all I had the recovery at my car. Fault was soon diagnosed and unfortunately it meant that my car needed to go direct to a garage. This was done straight away with no problems… Read Full Review

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★★★★★

“Speedy service”

Written on: 19/07/2017 by Gixer777 (1 review written)

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Car would NOT start at all, mechanic turned up, checked a few things and hey presto it started. I had checked the fuses, relay, and other things but he had the magic touch. Turned up within 40 minutes, great service :D… Read Full Review

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★★★★★

“excellent service and very qucik”

Written on: 13/07/2017 by 341Almeida (1 review written)

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Arrived very quickly got us going in no time. very courteous and explained what we needed to do… Read Full Review

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★★★★★

“back spring broken”

Written on: 13/07/2017 by Roachev91 (1 review written)

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very quick to arrive when rear spring broke. In the meantime contacted the garage who fitted it in January of this year and they came and collected the car and replaced the faulty spring… Read Full Review

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★★★★★

“Rapid efficient service”

Written on: 12/07/2017 by JohnLeadbeater (1 review written)

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Mechanic got to me in 20 minutes and worked out the potential problems incredibly quickly. Got me and the car to the garage and then dropped me off at home too. Very nice service and very helpful… Read Full Review

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★★★★★

“Flat Battery Blues”

Written on: 12/07/2017 by IsaacSutton291 (1 review written)

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It took one phone call. I received an estimated attendance time which was totally accurate. The attending technician was very friendly, helpful and knowledgeable. He got the car started and insisted on waiting while the battery built back up to full charge. Reclaim of monies paid worked well and efficiently. An excellent service… Read Full Review

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★☆☆☆☆

“Award winning service? JOKE!”

Written on: 11/07/2017 by 427Bennett (1 review written)

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Had 4 cars covered with GEM in family for the past year. Like any insurances or cover you can only judge them when you need them. My renewal for year was due and unfortunately a few weeks before renewal my son/fiancee broke down on M42/A45 roundabout coming off the motorway junction in a dangerous vulnerable position. GEM acknowledged he was in a dangerous position and would be a priority. JOKE!. After repeated phone calls from my son and myself to find out where the recovery vehicle is and… Read Full Review

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★★★☆☆

“ Category: Breakdown Cover - Recovery FAIL”

Written on: 11/07/2017

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Broke down in my son's Audi which had a severe misfire, called GEM and was promptly put through the process of determining best course of action, I did point out from the outset that a lowloader to get us home was probably the easiest action to take, but was assured that the mechanic would arrive and see if repairs could be done if not then transport to home would be arranged. I was told their representative would be approx 40 mins which would be 2.05pm we then had communications from the call… Read Full Review

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★★★★★

“Stuck with duff battery”

Written on: 11/07/2017 by orchidtony (1 review written)

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On a very busy day for traffic we stopped our motor home at a services and found our battery was dead. Made a call to GEM Motoring Assist and a friendly operator asked for details and whether there was any danger where we were or any person in the vehicle with problems. He even took full details of the two dogs in the vehicle. He told me it would be about an hour before help arrived as they were very busy and the traffic was heavy in the area. I was given the details of the company that would… Read Full Review

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★★★★★

“Fast, efficient and friendly”

Written on: 11/07/2017 by Wooten301 (1 review written)

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Got stranded with a brake problem on my BMW GS, rescued within the hour by a specialist motorcycle recovery company. None of that messing about with sending someone out to assess, then calling it in for recovery. They sent someone who knew what they were dealing with first time, so got me and the GS home quickly. GEM communications were great… Read Full Review

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★★★☆☆

“Could be better”

Written on: 11/07/2017 by KonnorBrown477 (1 review written)

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Called for overheating Ford galaxy, first call said just needs coolant, no leak, overheated the next day again, and now told water pump is leaking, took to my usual mechanic and he found a hole in one if the coolant hoses, no water pump leak. I think that should have been spotted by one of the two call outs… Read Full Review

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★★☆☆☆

“Not up to scratch”

Written on: 10/07/2017 by DeanLyons89 (1 review written)

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After seeing smoke coming from the engine compartment I contacted GEM Woman I spoke to asked for my membership details, then details about the breakdown, I informed her that I had smoke comming from engine and there was oil leaking and that what I wanted was a mechanic to check the car and inform me if it was fit to drive, (we had just started out on holiday towing our caravan & were 30 miles from home) After 17 minutes explaining where we were (she kept insisting that we were on another road… Read Full Review

Gem Motoring Assist's Comment

Written on: 11/07/2017

Dear Member,
Thank you for taking the time to comment on the service received.

GEM has been a trusted, independent breakdown assistance provider for 40 years. I was sorry and disappointed to read that the service you received was below our usual standard.

If you would like to contact us with your full name and membership number we will certainly do our best to investigate this further.
Paula Williams
Chief Executive

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★★★★★

“Came to the rescue very quickly”

Written on: 09/07/2017 by Adan206 (1 review written)

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Was very impressed came very quickly and sorted out problem… Read Full Review

Gem Motoring Assist's Comment

Written on: 11/07/2017

Dear GEM Member,
Thank you so much for taking the time to say such encouraging things about the service we provide. As you will know, GEM has been providing a first class service to its members since 1932 and as an independent membership association we always strive to put the needs of our members first. In these busy times, the fact that you have taken the trouble to confirm that our efforts are working is a great encouragement to us all. Thank you once again for your support of our special club.
Paula Williams Chief Executive

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★★★★★

“Prompt and courteous service”

Written on: 07/07/2017 by Amaraw1982 (1 review written)

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I changed to Gem on the recommendation of a friend and have been delighted with the service excellente… Read Full Review

Gem Motoring Assist's Comment

Written on: 11/07/2017

Dear GEM Member,
Thank you so much for taking the time to say such encouraging things about the service we provide. As you will know, GEM has been providing a first class service to its members since 1932 and as an independent membership association we always strive to put the needs of our members first. In these busy times, the fact that you have taken the trouble to confirm that our efforts are working is a great encouragement to us all. Thank you once again for your support of our special club.
Paula Williams Chief Executive

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★★★★★

“Excellent and very fast service”

Written on: 06/07/2017 by jjRiley1991 (1 review written)

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The service and response from the the telephone call to the arrival of the recovery arriving… Read Full Review

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★★★★★

“Excellent efficient service.”

Written on: 06/07/2017 by cmWallace260 (1 review written)

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Only a simple problem but sorted with speed and curteousy. I was surprised my own mechanic had not heard of Gem. Perhaps more advertising to promote such an excellent service is needed… Read Full Review

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★★★★★

“Great Service”

Written on: 06/07/2017 by zaBurns155 (1 review written)

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Very quick response arriving at promised time and diagnosed problem quickly. Had the car going again so I could at least get it to a garage to be fixed within 10 minutes… Read Full Review

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★★★★★

“prompt, polite, pleasing”

Written on: 06/07/2017 by Pollard51 (1 review written)

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prompt, polite, pleasing… Read Full Review

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★★★★★

“Fantastic Service”

Written on: 02/07/2017 by KatieStafford (1 review written)

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Broke down in Wales on Sunday needed recovery to Liverpool. GEM kept in constant contact till recovery vehicle arrived making situation less stressful. Great help all round… Read Full Review

Gem Motoring Assist's Comment

Written on: 05/07/2017

Dear GEM Member,
Thank you so much for taking the time to say such encouraging things about the service we provide. As you will know, GEM has been providing a first class service to its members since 1932 and as an independent membership association we always strive to put the needs of our members first. In these busy times, the fact that you have taken the trouble to confirm that our efforts are working is a great encouragement to us all. Thank you once again for your support of our special club.
Paula Williams Chief Executive

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★★★★★

“Quick recovery. Excellent support.”

Written on: 01/07/2017 by MarleyThompson (1 review written)

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Broke down on the A3 on my motorbike. Specialist motorbike recovery vehicle was with us in 30 minutes. Delivered us home without delay. Good, friendly service. Very happy with the service… Read Full Review

Gem Motoring Assist's Comment

Written on: 05/07/2017

Dear GEM Member,
Thank you so much for taking the time to say such encouraging things about the service we provide. As you will know, GEM has been providing a first class service to its members since 1932 and as an independent membership association we always strive to put the needs of our members first. In these busy times, the fact that you have taken the trouble to confirm that our efforts are working is a great encouragement to us all. Thank you once again for your support of our special club.
Paula Williams Chief Executive

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Report this review Read 1 Comment
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