GEM Motoring Assist Breakdown Cover Reviews

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GEM Motoring Assist Breakdown Cover
3.6 stars
Average rating for this product is: 3.6 out of 5

From 2 ratings and 8 reviews

Thumb up 88% of users recommend this product

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Average Ratings for GEM Motoring Assist Breakdown Cover

  • Speed of response4.7 stars
  • Customer service4.9 stars
  • Value for Money4.4 stars
  • Reviewer Ratings4.3 stars
  • Overall Rating3.6 stars

8 Reviews For GEM Motoring Assist Breakdown Cover

  • robroy Rank: Sergeant 21st May 2009

    Reviewer rating: 5 stars


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    Good Points: Excellent call centre assistance.


    Bad Points: Nil


    General comments: Bought myself a Road Legal Dune Buggy and decided I needed some sort of roadside/recovery back-up. AA, RAC, Greenflag did not want to know. Contacted GEM Motoring Assist Breakdown Cover, no problem paid over the phone and in 10 minutes fully covered. Cover is for me as an individual no matter what vehicle I drive but a note is on my file about the buggy. I was so impressed I emailed the CEO and told him so.

  • Guest 18th Apr 2009

    Reviewer rating: 0 stars


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    Called out GEM Motoring Assist Breakdown Cover once in two years for a simple flat tyre change for my wife on her way home from work,the so called mechanic didn't know how to get the locking wheel nut off her Metro and in the process snapped the jack handle and scratched up the alloy wheel trying to get it off because he didn't have any TOOLS or a JACK,so he had to call another mechanic out who had tools.This simple job took over 2 hours and when i phoned to complain i had the phone put down on ...

  • dean5679 25th Nov 2008

    Reviewer rating: 5 stars


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    After being members of the AA for twelve years my wife and I decided that their renewal prices were becoming a joke and added to that, the few times we actually needed them they were far from helpful!
    After being with GEM for about a month my motorcycle chain snapped on the A38 on my way home from work in rush hour traffic. I rang their 24 hour helpline and after being on hold for approximately 30 seconds a very helpful operator answered and after finding my location I informed her that I would ...

  • j wilton 5th Sep 2008

    Reviewer rating: 5 stars


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    I like the fact that I can choose my local garage or a nearby one depending on the circustances of where I have broken down.
    The family membership is a great asset as we have been able to inlude our two sons on the policy, who would not have been able to afford a recovery service from other providers.
    Although you have to pay the bill directly and claim the cost back - refunds are sent quickly and without any fuss.

  • Guest 2nd Jul 2008

    Reviewer rating: 5 stars


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    Because assistance is provided by the nearest available garage, there is rarely any long delay between the request for assistance and its arrival. This is, in my view, far superior to the service provided by those companies that only use their own fleet of breakdown/recovery vehicles.

  • claire180181 15th Feb 2007

    Reviewer rating: 5 stars


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    I came across GEM on the internet. I was surprised by how competitive their breakdown cover is! I saved around £50 when I brought my cover through GEM. I had a few issues with my credit card when I paid for the cover and their staff called to inform me of the problems and they had it sorted within a few minutes. I would really recommend looking around when renewing your breakdown as there are some really good companies out there (like GEM!)

  • rykxx 4th Sep 2005

    Reviewer rating: 5 stars


    On average, people found this review very helpful
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    On both occasions that I have had to use the service the response has been swift and helpful. The price structure for the services offered is so much cheaper when compared to the more established breakdown services that you could be fooled into thinking that you are buying a cut price deal with few options. This is not the case.

    GEM has impressed me enough to take the time to write this review and commend it to all.

  • GuitarScotty Rank: Corporal 27th Mar 2005

    Reviewer rating: 4.5 stars


    On average, people found this review very helpful
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    I came across GEM ("Guild of Experienced Motorists") a few years ago and have been very surprised that they are not promoted more. Their pricing is excellent (approximately £50 for personal cover, including full relay/home start & alternative transport etc), and on the one occasion I had a breakdown their service was excellent.

    They have recently renamed the breakdown cover as motoringassist.com