Booths Reviews

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★★★☆☆
2.7 / 5
22
36% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

★★★☆☆

“The downhill store”

Written on:

This used to be a great supermarket to shop at great atmosphere friendly staff helpful it stood out from the rest .How you have altered this in such a sort space of time , no point in sending you an e mail as you don't seem to care whether you give a good customer service or not therefore don't deserve recommendations to my friends why oh why did you get rid of members of staff who cared A disappointed customer… Read Full Review

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★★★☆☆

“You must purchase food before I can give you a free coffee”

Written on: by normalawner (1 review written)

Called in at Booths store in Garstang today. While my wife was doing the shopping, she packed me off upstairs to the cafe armed with recently acquired plastic loyalty card to sample a free coffee. The assistant in the cafe said " Free coffee is only when you purchase food " and I was refused. Upon searching online when returning home, I read NO PURCHASE NECESSARY. Funny how a small thing like this can leave you with very negative feelings towards future visits to Booths… Read Full Review

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★★☆☆☆

“Not What it Was”

Written on: by Cox328 (1 review written)

Have shopped at Fulwood for years but have now given up.Prices have always been high but that was a reasonable trade off for the excellent customer services and range of goods.However, the numbers of available staff seems to have been cut heavily which means there are nearly always queues, the levels of stock seems reduced and you can't easily get fresh produce for the first couple of hours everyday as it it is still being put out.Neither can I understand why they invested in self service tills… Read Full Review

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★★★☆☆

“A bit disappointed”

Written on:

I took a detour and visited the new store in Hale Barns. A bit disappointing, it seemed more like a wine store with groceries around it. The coffee shop was massive, perhaps too big, it is very light and bright. I would have preferred a better selection of fruit and veg, I guess I was expecting to be offered something a little more interesting rather than the run of the mill stuff. Staff were polite, aisles nice and wide. Booths cards not available, not sure I will go again. … Read Full Review

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★☆☆☆☆

“Very disappointing ”

Written on:

New store opened in HaleBarns but food expensive and ready meals very poor quality. High in salt (curry), no fish in fish pie, very stodgy and tasteless. I won't be going back much prefer food quality and prices at Sainsbury… Read Full Review

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★☆☆☆☆

“Very Poor Stock Control”

Written on:

I have been shopping at Booths in Knutsford for 2 years now, I live in a rural area close to this store, but am extremely dissatisfied after the last 12 months or so. The Staff are very friendly unless they are "Supervisors"! However the stock controls are abysmal, each time I go on a daily basis there are USUALLY MINIMUM 2 ITEMS they have run out off. I am a smoker and buy 20 Silk Cut each day, however after over a week of having to buy 2 x10s as they didn't have the packs in 20s, and at an… Read Full Review

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★☆☆☆☆

“Bought a booths chocolate festive malt cake absolutely...”

Written on: by McCoymb421 (1 review written)

Bought a booths chocolate festive malt cake absolutely disgusting .. All icing and not very nice icing.. Very disappointed… Read Full Review

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★★☆☆☆

“Ready meals.”

Written on: by PoorqualityBooths (1 review written)

I shop at Booths on a weekly basis in Settle. Now lets be honest this is not a discount store, its damn expensive but the range and quality of food is pretty good. However today I bought a ready meal, a Chilli Co Carne, that was apparently lovingly crafted by a husband and wife team of Michelin trained and starred chefs from Clitheroe to taste as good but better than the ones we could cook at home. Was it cheap? I will leave you to guess the answer on that. It was edible, admittedly but in no… Read Full Review

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★★★☆☆

“Booths Style over Substance”

Written on: by Bowkers (1 review written)

I use to shop at Booths because it offered a different food choice alongside recognised brands but recently I have been incredibly disappointed to find the specialist offers are medico at best with designer brands ( Charlie Bingham Muntaz ect ) being less than average ) in both quality and value along with main brands being around 15 per cent plus more expensive than other like for like supermarkets and the incredible increase in percent on products over a relative short period ( Caviler… Read Full Review

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★★★☆☆

“Not happy!”

Written on:

I have always been going to Booths and I have always liked it. I went on Sunday at 9:40 and it opens at 9 or 9:30, I got 3 stuff and I went to the till to pay, I got told the kiosk tills openes at 10 so I went to the main tills and got told that they open at 10. What's the point of opening at 9 when your tills open at 10!?!?! There was people waiting but no one opened tills yet! A lady told me where to go and kept on telling us, after waiting for 15 minutes so I can pay for 3 things I don't… Read Full Review

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Elissa123's Comment

Written on:

Did they not explain about the Sunday laws and most supermarkets now open half an hour earlier for browsing only, it's not the staffs fault!! It does say on the sign outside"

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★☆☆☆☆

“Rip Off”

Written on: by Abbigail482 (1 review written)

The prices in this store are a joke and overpriced compared to its competitors. Save yourself some money and go somewhere else… Read Full Review

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Mattell's Comment

Written on:

Hi
In late 2013, Booths introduced a Price Match (loyalty) scheme for customers where we compare the prices to Asda, Sainsbury, Tesco and Waitrose. If you've paid more at Booths(subject to certain conditions - see Booths website for details), then we'll refund the difference as rewards on your Booths card !
Boths have also introduced a fair price for Milk where the Farmers obtain the best possible deal available - an ethical and responsible grocer.
Rgds
Matt Large
Management Accounting Controller
(Booths)

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★★★★★

“Simply the Best!!!”

Written on: by prcrolla (2 reviews written)

After going in just for a chicken sandwich, I was very delighted and impressed with the high standard of customer service I received from the members of staff. It only took literally three seconds for a member of staff to greet me at the counter (after taking some chickens out of the oven) and my sandwich was made exactly to my preference and no ingredients skimmed. The member of staff was polite, courteous, and well mannered throughout and I could find no fault with the standard of… Read Full Review

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★☆☆☆☆

“Rude staff.”

Written on: by Sagrie8 (1 review written)

I enquired about an American sauce/relish and it's availability in the UK. Staff member's reply was 'this isn't America'! Tried to complain but they don't seem to have a policy. … Read Full Review

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Gillynot17Anymore's Response to Sagrie8's Review

Written on:

Granted that wasn't an acceptable reply, but Booth's makes a point of supplying locally produced goods wherever possible.

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★★☆☆☆

“Christmas is coming - beware of the preordered x-mas...”

Written on:

Christmas is coming - beware of the preordered x-mas turkeys. I ordered my turkey crown last year paying approx. £30 and was treated to a crown with a use by date of 26th Dec. Bit sad for a Christmas turkey.

Generally the store is good, the meat counter is particularly good and is why I use the store but as for the rest of the fresh produce in store you really must check all the dates as lots of the produce are regularly very close to the end of their shelf life… Read Full Review

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Elissa123's Comment

Written on:

It Christmas not on the 25 th dec anymore?

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Roundlees's Comment

Written on:

Christmas is indeed on the 25th December, however most people don't eat a whole turkey in one sitting!!!

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★☆☆☆☆

“Very nice store, but I will not be going back. ”

Written on:

Very nice store, but I will not be going back.

Why? We had lunch in their cafe and, as a result, overstayed the two hour limit in the car park (I hadn't noticed there was a time limit) and ended up with a £40 fine. As I've been away I missed the 10 day window to pay, and this has increased to £80 (£110 if I take another 10 days to pay!).

Totally ridiculous, and it has driven this customer away for good… Read Full Review

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Cggcg's Comment

Written on:

Just thought I would mention that these private car park fines play on shoppers ignorance! Just read the forums online. Also, if you have any trouble with a company, email the ceo directly for an immediate response. Email addresses usually available with a bit of googling.

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Rodbaines's Comment

Written on:

I totally agree! For a small family firm to employ such parking people is beyond belief. I was tricked by them and will not be visiting Booths again.

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★★★★★

“I often shop at various booths stores. All are...”

Written on:

I often shop at various booths stores. All are exceptional. Stores in Windermere, Kendal, Keswick, Ulverston, Kirby Lonsdale, Lytham and Settle are of particular note. If you can't locate a product then just ask the staff and watch in amazement at their helpful response and actions.

I find that their selection of local products is very impressive and the range of artisan goods is second to none. From beer and wine to fresh meats, locally caught fish, fine read and chocolate - all are treated… Read Full Review

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★★☆☆☆

“Booths have some good quality food and well priced...”

Written on:

Booths have some good quality food and well priced meat but very expensive vegetables and fruit. Not impressed with their selection of other products either (e.g. couldn't find the suncream we needed... although it is perhaps not a neccessity in NW England!). We also marginally exceeded the 2hr free parking time limit on the carpark, and were fined £40 despite spending a lot of money in the store, which means we won't be going back any time soon… Read Full Review

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Cggcg's Comment

Written on:

Like I said to the other person - these fines are not always enforcable. Seek advice, google some forums and email Mr Booth directly.

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★★★★★

“Each store is different and has its own character and...”

Written on:

Each store is different and has its own character and each carries a slightly different range of extras e.g.stuff for walkers in the Lakes etc. I have shopped in half of their stores around the north west and I wish there was one in Leyland… Read Full Review

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★☆☆☆☆

“The bad point I have mentioned above spoils an...”

Written on: by Joe Bournat (1 review written)

The bad point I have mentioned above spoils an otherwise good shopping experience. It should be put right without delay. It is for this reason I have given a low rating. This sort of thing just shouldn't happen… Read Full Review

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★★★★★

“What can I say Booths are amazing. They treat you like...”

Written on: by Emma78 (1 review written)

What can I say Booths are amazing. They treat you like a person not just a wallet, nothing is too much of a problem for the staff.
They have stocked goods by local suppliers long before it became fashionable, same with organic, fairtrade etc.
They believe in good food which can sometimes mean you pay a premium, but I would rather pay for local potatoes, milk etc if it supports the area's economy and the farmers are getting a fair deal.
Booths are part of the community and compliment the town… Read Full Review

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