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Picture courtesy of Ignacio Fernández.
| Flight on time? | 4.6/10   |
|---|---|
| Customer service | 4.4/10 |
| Comfort on flight | 6.5/10 |
| Quality of food | 4.9/10 |
| Value for Money | 4.9/10 |
| Reviewer Rating | 4.4/10 |
| Overall Rating | 3.9/10 |
Full review by
ggag
on 8th Oct 2008
User Rating : 1
Respect :
0
Good Points: in flight entertainment, modern, staff friendly
Bad Points: See my points below.
General comments: Flight LAN800 NZ to Santiago, delayed, then cancelled. No information given to passengers by crew about extent of likely delay, nor when the flight was to be resumed. They put us up in a hotel overnight but only paid for a 3 minute phonecall, the hotel charged me $4.50 per minute thereafter. After a 26 hr wait in Auckland plane left for Chile sans moi, I had missed my meeting by then (the point of the trip) and simply returned home to Australia.
ggag's review and ratings | 90 words
Review by
Guest.
on 9th Jul 2008
User Rating : 0
Respect :
0
I tried to reserve on 3 different occasions and failed to do so because of the apparent lack of respect and customer service. They are the least expensive airline flying to Ecuador but I'd rather pay more and know that I will be taken care of.
There is no miami office, so I was always transferred. I spoke to 3 different sale peoples and they each seemed rude to me and unwilling to help. This airline was good to a point but I do not recommend anyone flying LAN.
Guest.'s full review | 95 words
Review by
Guest.
on 14th Dec 2007
User Rating : 9
Respect :
0
Overall, the airline is excellent. I am based in Santiago, and frequently fly to Argentina and Brazil. Absolutely nothing compares to LAN for these destinations, and the few times I have chosen a different airline, I haven't been satisfied. When I fly to the USA and Europe, LAN is my first choice when flight times and destinations permit. With LAN you are minimizing your risks -- you are likely to get comfort and excellent service, a well-maintained plane, etc. I much prefer LAN to the Amer ...
Guest.'s full review | 150 words
Review by
Guest.
on 5th Dec 2007
User Rating : 8
Respect :
0
Very good in-flight service,, on-time departures in my personal experience
Guest.'s full review | 33 words
Review by
valentina2luv
on 12th Nov 2007
User Rating : 0
Respect :
0
Don't fly with Lan Airlines to Peru or within Peru because if anything happens you will be messed around by their customer service department. Here's what happened to me:
I bought a ticket to fly with LanPeru from Lima to Iquitos on July 6 at 5:30 a.m.. I went to the airport, went through security, checked my bags and was waiting for the flight to depart when the flight attendant announced that all flights to Iquitos were canceled until the next day. I couldn't fly the next day because I had ...
valentina2luv's full review | 480 words
Review by
wrldtraveler
on 10th May 2007
User Rating : 2
Respect :
0
I really dis-like American Airlines but I would fly American any day over LAN. The only time I will give them a try again is when 100% of their fleet has been upgraded, supposedly around May 2008.
wrldtraveler's full review | 155 words
Review by
ottertrack
on 4th May 2007
User Rating : 5
Respect :
0
On the airplane LAN Chile does an excellent job at offering a comfortable, good service, etc.
ottertrack's full review | 51 words
Review by
Fritz Lange
on 18th Mar 2005
User Rating : 10
Respect :
0
LAN Chile Service is quite unbeatable, flying modern A340 planes, including monitor on each (economy) seat, additional electronical services like satelite communication(!)
Stewardesses are among the most attractive in business and friendly (you notice it's not fake)
Choice of (chilean) wines is excellent, you don't have to pay for them like on many airlines meanwhile, like for example Delta Airlines (bad habbit!)
Standard prices are slightly over average, cheap flights are rare. (well, for t ...
Fritz Lange's full review | 113 words
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