| Customer Service | 3.8/10   |
|---|---|
| Quality of website | 4.9/10 |
| Value for Money | 2.1/10 |
| Reviewer Rating | 2.1/10 |
| Overall Rating | 2/10 |
Full review by
stenat3642
on 20th Nov 2008
User Rating : 10
Respect :
0
Good Points: Ordered flowers and delivered 2 hours later.
General comments: Excellent service. Used the company for 4 years and never one issue. I recommend this site to all as a good cheaper / better quality alternative to interflora and M & S.
stenat3642's review and ratings | 35 words
Review by
kiran1
on 8th Nov 2008
User Rating : 10
Respect :
0
Did exactly what they said they would. I ordered flowers for my girlfriend and i wanted them delivered on the same day. I ordered them at 1 o'clock and they arrived by four. She was so delighted. The bouquet was beautiful, even better than the picture shown online.
Very happy, worth every penny, definitely use them again.
kiran1's full review | 56 words
Review by
lynnie74
on 7th Nov 2008
User Rating : 1
Respect :
0
I ordered flowers from Flowers Direct for a funeral which did not turn up on time despite all reassurances given on website. Customer services spoke to florist who then claimed delivery on time and in turn then blamed the crematorium but who knows what happened?...all I know is I wasted £34 sending flowers that nobody saw at an emotional time...very disappointing. I will never use online florists for a time sensitive order again.
lynnie74's full review | 85 words
Review by
Guest.
on 1st Nov 2008
User Rating : 9
Respect :
0
Arranged a special order from Flowers Direct for 39 roses for my wife's 39th birthday and arranged a special bouquet and they were fantastic and made my wife's day. Thanks!
Guest.'s full review | 43 words
Review by
theglorythatwasrome
on 31st Oct 2008
User Rating : 10
Respect :
0
Arranged a special order of 39 roses for my wife's 39th birthday and they worked a treat. Beautiful roses and still alive 10 days and counting. Perfect service
theglorythatwasrome's full review | 35 words
Review by
Guest.
on 22nd Oct 2008
User Rating : 1
Respect :
0
Bouquet from Flowers Direct UK looked as though it was worth about £3 not £25. It seemed they did not want to know when I telephoned. I also sent photographs and have received no reply yet. Disappointed with their customer service. I would recommend paying the extra few pounds for interflora.
Guest.'s full review | 54 words
Review by
Guest.
on 21st Aug 2008
User Rating : 0
Respect :
0
Flowers Direct UK - My daughter was in hospital and a family member organised for some flowers to be delivered. When they didn't arrive my husband phoned and we were informed they would be delivered to our home on saturday. We waited all day and received nothing. On Monday we received a call from the hospital to say the flowers had arrived? My husband spoke to the courier driver who refused to drive them 2miles down the road. We then phoned up to complain and instead of admitting fault, we were ...
Guest.'s full review | 212 words
Review by
wim02
on 12th Aug 2008
User Rating : 0
Respect :
0
The worst delivery and customer service I have ever encountered. the flowers were sent back to the sorting office over the weekend though I did put on alternative delivery instructions. Ruby wedding surprise was spoilt and in different wording was basically told by their customer services 'tough'.
wim02's full review | 48 words
Review by
icklebuh
on 1st Aug 2008
User Rating : 0
Respect :
0
I used this company for the first time this week and would never use them again. I sent flowers to my mum for her birthday and they did not arrive the next day as I requested. When I called they said they had been delivered to a restaurant called A Taste of Siam. I haven't even heard of this restaurant before and seeing as my parents live in the middle of nowhere was very confused. The person in customer services suggested I gave the wrong postal code (the same postal code I have known now for 1 ...
icklebuh's full review | 173 words
Review by
Guest.
on 10th May 2008
User Rating : 0
Respect :
0
Never ever use them
Guest.'s full review | 14 words
Review by
Niraj Kapur
on 30th Apr 2008
User Rating : 0
Respect :
0
I will never ever use Flowers Direct again. I used M&S recently for my anniversary and they were excellent. Interflora are also good, but I found them more expensive.
Niraj Kapur's full review | 55 words
Review by
ped2577
on 1st Apr 2008
User Rating : 1
Respect :
0
I ordered flowers for Mothers Day, I chose the delivery day to be Saturday as the website stated they would be delivered Saturday or Sunday. By 8pm on Sunday my mother still had no delivery. I called on the Monday, the customer service line was busy all day and the website service was temporarily not available. The flowers finally arrived on Monday, 48 hours late, seemingly there had been a problem with the plane delivering them to the region. I should have been informed about the problem with t ...
ped2577's full review | 144 words
Review by
Bailey76
on 25th Mar 2008
User Rating : 0
Respect :
0
Don't be duped by the superficial nature of their offer, particularly if you're paying for a more expensive bouquet as I did.
I can't say whether my experience of them not supplying the advertised quality of flowers is normal for this company and I have no intention of trying again.
However, their complete disregard for my bad experience which was caused by their mistakes compounded by constant delays in providing a refund point to a bigger problem with their approach to keeping the customer s ...
Bailey76's full review | 238 words
Review by
Guest.
on 23rd Mar 2008
User Rating : 0
Respect :
0
Working abroad, I ordered flowers for Mothers day on 28th Feb, got email on 1st March to say they could not deliver in time and instead would deliver following Tuesday and give me a 10%discount off future order (as if I would ever order from this shoddy outfit again). Since then, despite emailing numerous time I've had no communication from them and they haven't refunded my credit card.
Guest.'s full review | 68 words
Review by
Guest.
on 20th Mar 2008
User Rating : 10
Respect :
0
People only tend to write reviews when they have something to complain about, which is why I tend to take reviews with a pinch of salt. Luckily on this occasion I decided to turn a blind eye to another persons bad experience with the same item, namely a 1kg Lindt Easter Bunny. I ordered mine on 18/03/2008 (just before the 15:30 cut-off for next day delivery) and it was delivered on 19/03/2008 @ 11:30. Would I use them again - Yes. Their website is lacking order tracking, but you can phone the cu ...
Guest.'s full review | 92 words
Review by
mikejones99
on 17th Mar 2008
User Rating : 0
Respect :
0
Paid £35 for 11 Gerbrahs for Mothers Day, they arrived on the Saturday were dead 3 days later, appalling quality and value. Flowers Direct UK www.flowersdirect.co.uk
Have used many times before with great satisfaction, NEVER AGAIN!
mikejones99's full review | 41 words
Review by
Guest.
on 15th Mar 2008
User Rating : 0
Respect :
+1
Ordered Mothers Days flowers on Monday 3rd March as Flowers Direct UK www.flowersdirect.co.uk promised same day delivery. Found out following weekend from my mother that no delivery had been made. Rang FD on the Monday, they just said "oh, no-one was able to deliver that day". No explanation about why they took on an order they could not satisfy nor why they took my money, failed to deliver and did not even have the decency to contact me to advise of their inability to delivery. They promise ...
Guest.'s full review | 157 words | 1 comment added.
Review by
Guest.
on 15th Mar 2008
User Rating : 0
Respect :
0
I ordered a 1kg Lindt rabbit for my partner as an early easter present as in the past we have bought each other the small ones. Place the order with flowers direct and they said the item would be delivered on March 12th. I got confirmation from my partner that the package had arrived on the date, however what was indie was a 160g box of chocolates listed as £8 on their site.
It clearly states on the website that:
"Due to supply variations some items may be substituted to produce a display ...
Guest.'s full review | 152 words
Review by
noflowers
on 10th Mar 2008
User Rating : 0
Respect :
0
Ordered flowers to be delivered on Mothers Day weekend 2008. They were not delivered. After attempting to contact them for 3 days finally got through. All they said was 'don't' know what happened.
noflowers's full review | 39 words
Review by
elli27wine
on 8th Mar 2008
User Rating : 0
Respect :
0
So similar to other people's experiences. Ordered for Mothers Day, had a confirmation e-mail to say they would be delivered either Saturday or Sunday. By Sunday night no flowers, no phone call/e-mail to explain why. Difficult to get through to customer service at any time during their 'opening hours'. Several e-mails followed. Eventually had an e-mail on Thursday evening replying to e-mail I sent on Sunday. Apology and a promise my money had been refunded. So far it hasn't been. Am now looking t ...
elli27wine's full review | 118 words
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