Easyspace www.easyspace.com Reviews
Summary
Read and write reviews of Easyspace webhosting. If you have used easyspace web hosting to support your website let us know what you think of them. Or use the link below to visit them if you would like to sign up on www.easyspace.com
Media Gallery for Easyspace www.easyspace.com
Latest Reviews
★☆☆☆☆
Written on: 20/05/2012
“Their incompetence corrupted my website. Stay away. ”
Visit www.easyspace.comAsked them why my site was running so slowly (an issue i've had to deal with for 5 years), and they recommended I switch server platform. They did it, saying it will all be hunky dory, and corrupted my entire website. not to mention the fact they are overpriced, used a premium rate call number for phones and are incompetent. ...
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★☆☆☆☆
Written on: 20/05/2012
“Server Constantly Down”
Visit www.easyspace.comThe email server of Easy Space is down on a constant basis with down times ranging from several times 30 minutes per day to about 1 day. Usually if their server goes down on a weekend or holiday they will not fix it until the next working day. The customer service is hard to reach and could so far never point out any solution. Needless to say that this is probably to worst host company on the net. On the payment and purchase processing side they are inconsistent with business practices that are...
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★☆☆☆☆
Written on: 13/05/2012
“Absolute cowboys”
Visit www.easyspace.comBy far and away the worst service I have ever had the misfortune of using. Terrible staff, terrible service, terrible money making 'schemes' and charge you for everything. Still chasing me for money despite not renewing my hosting package. Claim I did not cancel it. When I wrote to them to cancel over a year ago. Utterly aweful. ...
Read full reviewEasyspace_Websupport's response to Guest's Review
Written on: 16/05/2012
Sorry to read your recent experience with Easyspace has been unsatisfactory.
We pride ourselves on delivering great customer service and will endeavour to resolve any issues that you may be experiencing with the account or service.
With regards to receiving your cancellation request, I do apologise if you have sent it and it has not been received. Our account logs reference accurately activity on our customers accounts and without further confirmation correspondence to clarify the state of the request we would be unable to provide further assistance.
Please e-mail reviewcentre@iomart.com with your account ID and any confirmation correspondence for further investigation to a resolve.
Kind regards,
Easyspace Web Support
★☆☆☆☆
Written on: 11/05/2012
“Hateful company ”
Visit www.easyspace.comRubbish service. Hold you captive and demand money to leave. Horrible horrible horrible. And I've been with them for over 10 years. It's like trying to get rid of herpes. Apparently....
Read full reviewEasyspace_Websupport's response to Guest's Review
Written on: 11/05/2012
Sorry to read your recent experience with Easyspace has been unsatisfactory.
It's free to transfer away from Easyspace however if you wish for our support team to initiate this for you there is a £15.00 admin fee.
We do value our long-standing customers and appreciate your feedback and if there is anything we can do to retain your business please e-mail reviewcentre@iomart.com or call us on 0370 755 5066
Kind regards,
Easyspace Web Support
Nookie's response to Guest's Review
Written on: 11/05/2012
Ummm. It's not possible to transfer away without your support staff initiating it so that kind of invalidates your argument that it is free to transfer away.
Nookie's response to Guest's Review
Written on: 11/05/2012
If you want to retain the business of your long standing customers you should treat them better. Since I escaped your clutches (at some expense, though it was money well-spent) I now have excellent customer service, no sneaky antorenews, and nobody quoting the terms and conditions at me when I raised an objection. Guess the autorenew thing ain't so popular after all, especially since you removed the option to change it from the control panel.
Stevie_Pugh's response to Guest's Review
Written on: 11/05/2012
I'm with you on that... trouble is they don't listen to their customers! I've been as loyal as you and to see the MANY negative reviews on this site alone would send me in to a state of panic if I was an MD at Easyspace/IOMart... I'm in the process of moving away from them - not easy and such a lot of effort involved as I have quite a few 'services' with them but I bet in the long run it'd be a dam sight easier than emailing them or calling them...
★☆☆☆☆
Written on: 10/05/2012
“Sure, if you like spending money...”
Visit www.easyspace.comI've been a very loyal customer of Easyspace for many years (I know, I know!), the staff are very friendly and the prices have been very competitive but the introduction of their auto-renew 'service' together with a big price discrepancy when coming to renew has forced me in to transferring my services away from Easyspace. The auto-renew service charges up a month in advance of the renewal date (with no prior warning!!)... They will charge £3.00 per auto-renew opt-out meaning an additional £3.00...
Read full reviewEasyspace_Websupport's response to Stevie_Pugh's Review
Written on: 11/05/2012
Sorry to read your recent experience with Easyspace has been unsatisfactory.
Due to positive feedback from our customers auto-renew is enabled on all services by default to ensure timely registration and continuity of service as protecting our customers valuable internet assets is our highest priority. This can be opted out and set to manual payments however there is a £3.00 admin fee that is applicable when renewing this way.
Services and renewals aresubject to inflation inline with the terms and conditions of Easyspace and recent price hikes employed by VeriSign.
Our prices remain competitive and our packages offer great value for money as our support is available 24/7, telephone support 9.00-5.30pm and we fully own and manage our UK based datacentres.
Please call 0370 755 5066 to setup the account the way you like and if you have any questions or require further clarification please do not hesitate to contact us.
Kind regards,
Easyspace Web Support
★☆☆☆☆
Written on: 06/05/2012
“oh dear”
Visit www.easyspace.comjust taken a package put 2 weeks ago , have spent hours trying to set up my email forwarding to outlook , the support is terrible, still waiting on a response from question asked 2 days ago , now I cant access my website builder, so no website for me = loss of customers have paid 2 years up front , but will leave ASAP...
Read full reviewEasyspace_Websupport's response to Guest's Review
Written on: 08/05/2012
Sorry to read your recent experience with Easyspace has been unsatisfactory.
Please be aware that due to public holidays there has been a delay in response times. Usually support tickets are picked up in a couple of minutes, although during busy periods we aim to respond within 24 hours and resolve as soon as possible.
Our Support team are available Mon-Fri 9.00-5.30 to discuss any issues on 0370 755 5066 if you require immediate technical support.
Kind regards,
Easyspace Web Support
★☆☆☆☆
Written on: 05/05/2012
“Avoid”
Visit www.easyspace.comAvoid these guys people. They want to charge for everything. Even just to back up your site you have to pay extra. you want a database, pay extra, you want a email filter pay extra. what a joke. My site was always done with them. Only positive was their control panel was straight forward. Support also very slow, and not much help. ...
Read full reviewEasyspace_Websupport's response to Guest's Review
Written on: 08/05/2012
I do apologise if your recent experience with Easyspace has been unsatisfactory.
Easyspace take pride in delivering great customer service and being easy to do business with. Our prices are highly competitive and our services offer great value for money as we provide 24/7 support from our own fully managed and owned UK based datacentres.
Support tickets are usually picked up in minutes although during busy periods we aim to respond within 24 hours and resolve as soon as possible.
For even more great offers visit our Twitter & Facebook pages as we offer promotions on Domains/Hosting/Other services weekly.
Kind regards,
Easyspace Web Support
★☆☆☆☆
Written on: 05/05/2012
“Don't bother with Easyspace”
Visit www.easyspace.comI have been with Easyspace since October 2000 and I must say that the service during that time has gone from very good to downright awful. I think Easyspace and other hosting companies rely on their terms and conditions which basically mean that no customer can hold them liable for any consequential losses as a result of their inability to provide the service for which they have been paid. Easyspace seem to think this gives them carte blanche to continue taking their clients' money while providing...
Read full reviewEasyspace_Websupport's response to Chris_Etchells's Review
Written on: 08/05/2012
Sorry to read your recent experience with Easyspace has been unsatisfactory.
Support tickets are normally picked up in minutes although during busy periods we aim to respond within 24 hours and and resolve as soon as possible. At times, we may request additional information to derive the cause of the problem.
I do apologise if you have experienced any downtime and the consequential strain it has placed on your business. We do value our long standing customers and appreciate customer feedback so as to ensure we can delivery great customer service. Please e-mail reviewcentre@iomart.com and we will investigate the account immediately.
Kind regards,
Easyspace Web Support
★☆☆☆☆
Written on: 01/05/2012
“EasySpace Are Billing Me For Services I Did Not Ask For!”
Visit www.easyspace.comI signed up to EasySpace for a customer as a bit of their software for some reason would only work with EasySpace's naff FTP servers. The price stated was £2.25 a month so not really a big deal, on inspection of my bank statements I discover the EasySpace have taken over £100 charging me for a shopping cart on a monthly basis and email filtering. I have never asked for these services and on opening a support ticket they just close it saying "You have an on-line shop!". So watch out you have been...
Read full reviewEasyspace_Websupport's response to Guest's Review
Written on: 02/05/2012
Sorry to read your experience of Easyspace has been unsatisfactory.
To avoid billing of unwanted services on accounts we do advise our customers to double-check the order basket before submitting an order, revise the invoice generated and report any discrepancies to our support team on 0370 755 5066 available Mon-Fri 9.00-5.30pm
Free trials are included with orders as suggested promotions. Users are prompted when an order is submitted with an important notice that these free trials are included and have the option of removing them from the cart at time of purchase. A confirmation e-mail also notifies the customer that if the Free Trial is not cancelled before it's expiry it will upgrade to a premium paid service. The user is also reminded of this when the free trial is nearing expiry.
Easyspace's highest priority is to ensure continuity of service and avoid disruption to service.
Kind regards,
Easyspace Web Support
★☆☆☆☆
Written on: 27/04/2012
“Useless server”
Visit www.easyspace.comAbsolutely disgusting service, been a month now and still not sorted. Been on the phone and then got cut off. AARRGGGGhhh Would rather wait in a supermarket queue than easyspace queue. At least you get served....
Read full reviewEasyspace_Websupport's response to Guest's Review
Written on: 02/05/2012
Sorry to read your recent experience with Easyspace has been unsatisfactory.
Easyspace pride itself on delivering great customer service and our support team endeavour to provide comprehensive technical assistance.
Please e-mail reviewcentre@iomart.com with your Account ID/Technical Issue and we will investigate immediately.
Kind regards,
Easyspace Web Team
See next 10 reviews
Showing 1 - 10 of 174 Reviews
★☆☆☆☆
Written on: 23/04/2012
“Terrible is being generous”
Visit www.easyspace.comBeen using Easyspace for around about one year, starting on a shared server before moving to VPS. Since upgrading, the service has been absolutely aweful (I can't stress this enough). First, it took them around a month to actually migrate the website (which they did wrong). I was told it would take between 24-48 hours, but every time I called them they delayed and got something wrong. Most of them seem to have no clue. I've experienced various problems over the last few months, and now there's a...
Read full reviewEasyspace_Websupport's response to Guest's Review
Written on: 24/04/2012
Sorry to read your experience of Easyspace has been unsatisfactory.
Our technical support team will endeavour to provide support and advise where they can with your custom platform however please be advised that Virtual Servers are not a managed service and these should be administered by your in-house System Technicians.
Easyspace Support can assist with your custom platform however we may charge as a professionaly rendered service to resolve your issues.
Kind regards,
Easyspace Web Support
★☆☆☆☆
Written on: 23/04/2012
“Auto renew rip off”
Visit www.easyspace.comI cancelled all my web hosting with Easyspace in January 2012 & still they have taken a payment from my credit card for auto renew for one of the domains, they refuse to give it back as per their terms & conditions, which say "we got your money & you are not going to get it back" I changed because they started over charging, poor service & an attitube which amounts to poor customer service. All you get is someone quoting their un-fair conditions & not admitting that these conditions are wrong. So...
Read full reviewEasyspace_Websupport's response to taypet21's Review
Written on: 24/04/2012
sorry to read your experience with Easyspace has been unsatisfactory.
If a service has been cancelled and you have subsequently been billed for that service then this will need further investigation as a refund would be due.
Please e-mail reviewcentre@iomart.com with your Account ID to pursue this matter.
Easyspace terms and conditions set out the way we work and opening an account and using the service is in acceptance of these terms.
Kind regards,
Easyspace Web Support
Taypet21's response to taypet21's Review
Written on: 26/04/2012
In reply to Easyspace`s response: Don`t you think I have all ready done this hence this review.
You need to review your conditions they are wrong & you will continue to get bad reviews.
Start listening for a change
Guest's response to taypet21's Review
Written on: 04/05/2012
The whole auto renew thing is sneaky, it's easily overlooked and you don't receive any advance notice of the payment being taken one month before expiry. Also, don't be fooled by your control panel telling you that you don't have a card registered for auto-renew against your services - if they have ANY card details of yours and auto renew is on they will debit it, and then quote the rulebook at you.
★☆☆☆☆
Written on: 10/04/2012
“Avoid easyspace please!”
Visit www.easyspace.comI have been with Easyspace for many years, hosting several accounts with them and I'm now migrating everything away. They have several 'free trails' bolted on to packages which are free for the first month and then they start charging you for them. They suddenly clicked all my packages to 'auto renew' and take payment 2-3 months before your package expires and with no notice, so not allowing you to consider your options before renew. I asked for a refund but as apparently I selected the packages...
Read full reviewEasyspace_Websupport's response to Jamescl's Review
Written on: 10/04/2012
Sorry to read your experience with Easyspace has been unsatisfactory.
We have recently upgraded our server hardware to ensure Wordpress sites operate at optimum performance. We do apologise for the temporary performance issues and appreciate our customers patience whilst we perform maintenance on our servers.
Due to positive feedback from our customers auto-renew is now enabled on all services by default and this can be managed through control panel. Services will seek to uplift funds upto 30 days in advance to ensure timely registration of services and to ensure continuity of service and to avoid unnecessary disruption to operations.
We do value our long standing customers business with Easyspace, please e-mail reviewcentre@iomart.com with your experience and we will endeavour to provide support and resolve any issues.
Kind regards,
Easyspace Web Support
★☆☆☆☆
Written on: 07/04/2012
“No way to treat your long term customers!!!”
Visit www.easyspace.comI have been with Easyspace for a considerable number of years, so was staggered when, last week, I could not get access to my emails through them. When I finally got through to the customer service department, they informed me that they had taken down a considerable number of email boxes because we hadn't paid our bill for 5 years!!! When I first bought my domain name, the email boxes were free and I only had two, one of which ALL my other emails are forwarded to. We have just moved house and business,...
Read full reviewEasyspace_Websupport's response to SallyinCumbria's Review
Written on: 09/04/2012
I do apologise if your recent experience with Easyspace has been unsatisfactory.
Our recent system scans highlighted a number of accounts that had been using an e-mail service with no reference billing (effectively a free e-mail service) which Easyspace can no longer support.
Important e-mail notifications were sent to customers accounts who would be affected advising what steps needed to be taken to ensure continuity of service and what to do to avoid interruption.
Easyspace Mail Packages start from £1.49p/m and can be setup on PC, Mobile Devices and accessed from browser-based Webmail. Mailboxes include catch all action and free e-mail forwarding.
Again, we do apologise for any inconvenience this may have caused.
Kind regards,
Easyspace Web Support
★☆☆☆☆
Written on: 07/04/2012
“DO NOT TRUST!”
Visit www.easyspace.comI have been with this company for several years now and the service is not improving. The reply you get to emails and problems is as if they couldnt care less as long as they get their money. "Auto-Renew" is a way for them to take money from you 1 month or more prior to your services needing renewal. this company also will not give you any discount at any time. Be very careful! only open 9 to 5 weekdays and DO NOT give them your card details as they will then keep this on file for renewing your...
Read full reviewEasyspace_Websupport's response to unhappy-customer's Review
Written on: 09/04/2012
Sorry to read that your experience with Easyspace has not been satisfactory. We do pride ourselves on delivering world-beating customer service.
Due to positive customer feedback, our auto-renew service has been implemented as default on services. This is to ensure timely registration and reprovisioning of mission critical operations and to avoid interruption to service, allowing our customers to focus on the most important thing - their customers.
Easyspace offer continuous promotional codes month to month for domains, hosting and free trials on various products we offer to ensure we are the preferred choice for internet services in the UK and abroad.
We rely on customer feedback to improve our customers' experiences and would appreciate any feedback sent to reviewcentre@iomart.com for further investigation if a recent dealing with Easyspace has been unsatisfactory.
Kind regards,
Easyspace Web Support
★☆☆☆☆
Written on: 21/03/2012
“Easyspace so poor it makes me rant”
Visit www.easyspace.comI have been an easyspace customer for a while (7 or 8 years) they have always been poor at service but most of the time I've solved the problem myself and the inertia of moving has been too great. However I have now stopped receiving emails, luckily I have the fantastic Mailcontroller in place and this kept my emails in a stack so I haven't lost them. I have spent 3 hours + on the phone to Easyspace and not once have I had a consistent response as to the reason for the problem. They suggested buy...
Read full reviewEasyspace_Websupport's response to JulesC's Review
Written on: 22/03/2012
Sorry to read your experience with Easyspace has been unsatisfactory.
Our Technical Support team endeavour to investigate any queries, resolve any issues as quickly as possible and deliver comprehensive support to our customers.
We especially value our long-standing customers and their committment to trusting Easyspace with their mission critical processes and apologise if a resolve could not be met to retain your business.
Kind regards,
Easyspace WebSupport Team
Guest's response to JulesC's Review
Written on: 26/03/2012
My email services also stopped yesterday. When I finally got through to them I was told that th free service I had been enjoying since 2004 was by mistake. They're solution to this appears to have been to simply delete my email services. They have tried to say that their system "should" have sent me an email warning me last week. I've sifted through all the emails I've had from them over the last couple of months, nearly all of which are domain registration promotions and have no evidence of this. They are not prepared to even talk to me any further unless I pay for an email service! The representative I was speaking to refused to put me through to a manager and refused to give me their name or employee reference. Unprofessional bordering on incompetent. I am withdrawing any of my services from them, for which I am going to have to pay 15 pounds, just to add injury to insult! Do not go anywhere near these people is all I can recommend.
Easyspace_Websupport's response to JulesC's Review
Written on: 27/03/2012
Sorry to read your experience with Easyspace has been unsatisfactory.
Our systems recently alerted us that there were a number of accounts using premium e-mail service for 5+ years having not paid for it.
A notification was sent to customers to allow sufficient arrangements to be made to backup important information if they did not wish to pay for the e-mail service or, to ensure the continuity of the service, assign a payment method.
Our e-mail services start from £1.49p/m and provides 250MB Mailbox size, FREE WebMail, Email Forwarding, Email Aliases and is Mobile Compatible.
We do apologise if we have been unable to resolve the situation and retain your business. Our support colleagues are trained to deliver world-beating customer service and any complaints should be directed to reviewcentre@iomart.com for further investigation.
Kind regards,
Easyspace WebSupport Team
Guest's response to JulesC's Review
Written on: 05/04/2012
This company is appalling. I'm so angry I could explode. I have used there services for the past 8 years, and have paid every invoice they have sent, and have a copy of every email they have sent.
In the past 6 weeks they have just stopped, with no notice, 2 of my email services. One is the home email and one is my £500 000/year business email. Just suddenly stopped.
After > 24hrs the service has still not been reconnected. I am livid.
★☆☆☆☆
Written on: 15/03/2012
“Awful service”
Visit www.easyspace.comMy website is unusable and has been for over 2 weeks now due to problems with their servers and I get repeatedly fobbed off by them with no end in sight. Dreadful service when anything goes wrong, avoid them like the plague....
Read full reviewGuest's response to Guest's Review
Written on: 16/03/2012
We have had the same problems. They claim they are moving to a new server but there seems no end in site. As of 16/03/12 all our sites have been moved away from them. They are the Ebola of hosting- avoid avoid avoid....... avoid!
Soylentrg's response to Guest's Review
Written on: 16/03/2012
Hi, Glad it wasn't just us. We moved our site to 5quidhost last night and my only regret is that I didn't do it 2 weeks ago.
Easyspace_Websupport's response to Guest's Review
Written on: 22/03/2012
Easyspace are committed to delivering great customer service and pride ourselves on the ability to derive the cause of an issue and resolve as quickly as possible.
Please call 0370 755 5066 to discuss the account or e-mail reviewcentre@iomart.com with the details and we will investigate further immediately.
Easyspace Web Support Team
★☆☆☆☆
Written on: 05/03/2012
“Arrrggggghhh! Enough is enough!”
Visit www.easyspace.comAfter having used Easyspace since 2003, I had enough of their POOR performance servers. I have many domains and hosting services with Easyspace and I had enough of their slow servers, Email cut offs, and special I had enough of their SUPPORT only 9am to 5pm. PERFORMANCE: The websites are running very slow at times in a DAY. Try calling then and the answer is, depending on how many people accesses the server you would get performance issues. WHAT HOSTING COMPANY WOULD RESPOND THIS WAY? If your server...
Read full reviewGuest's response to Reviewer2013's Review
Written on: 08/03/2012
Please call Easyspace Support on 0370 755 5066 to discuss upgrade solutions to which you could benefit from.
Easyspace_Websupport's response to Reviewer2013's Review
Written on: 09/03/2012
We do apologise if the performance of our services have not met expectations or requirements for your online needs.
You may want to take advantage of upgrading your services to our dedicated servers which provide 24/7 support and increased bandwidth to allow more users to access the site at busy periods.
You can call our support team on 0370 755 5066 to discuss upgrading your account.
Kind regards,
Easyspace Web Support
reviewcentre@iomart.com
★☆☆☆☆
Written on: 03/03/2012
“Cut of email service after 10 years”
Visit www.easyspace.comI have various domains and services from this company. I have used one as my main home email service since 2002. I have always paid whatever they have invoiced. Out of the blue 3 days ago they just cut off my email, no message, no warning. When I contacted them they said I was on a package that not valid, so had been cut off. What a load of rubbish. I have moved all my services and would warn against having anything to do with them....
Read full reviewEasyspace_Websupport's response to Guest's Review
Written on: 09/03/2012
Please call our support team on 0370 755 5066 to discuss solutions to the maintenance performed on our systems which has resulted in your mailbox being disconnected.
Kind regards,
Easyspace Web Support
★★☆☆☆
Written on: 01/03/2012
“Easyspace renewal fees too high”
Visit www.easyspace.comI've used Easyspace for several years and used to hold about 30 domain names with them. They used to be good, but since the IOMART takeover things have worsened. What I find particularly irritating is their excessive price gouging on .com domain renewal fees couple with and additional £3 fee for "manual renewal" each year for every domain. To move a domain name from them costs an additional £50 or so. Essentially in the long run I find them about twice the price of my regular domain hosting company...
Read full reviewEasyspace_Websupport's response to Guest's Review
Written on: 09/03/2012
Easyspace work closely with third parties to ensure Domains, services and products are offered at a competitive rate.
Automatic Renewal is a convenient facility for customers and can save them a further £3.00 off their billing.
Should you wish to transfer domains away from Easyspace you can for free or alternatively we can take care of the admin process for you at £15.00 (+VAT)
Easyspace have support available 9.00-5.30pm Mon-Fri by telephone, e-mail or our support system through control panel and 24/7 for our dedicated servers that require monitoring of mission-critical processes from our own managed and owned Datacentres.
Please call 0370 755 5066 if you have any queries, questions or concerns and our support team will be more than happy to assist.
Easyspace Web Support
See next 10 reviews
Showing 11 - 20 of 174 Reviews
★☆☆☆☆
Written on: 29/02/2012
“Very Poor”
Visit www.easyspace.comI set up a company last year and we elected to use Easyspace. From the outset the loading speed of the website was very poor. We contacted their technical support team several times to address this and the speed did not improve. We were told things such as "it may be the time of day" and then we were told "we'll move you onto a different package" to help improve the speed which did not help. Eventually we cancelled our account and I wrote to the customer services team about compensation. They said...
Read full reviewEasyspace_Websupport's response to Guest's Review
Written on: 09/03/2012
Easyspace pride ourselves on delivering great customer service and the ability to derive the cause of an issue and resolve it as quickly as possible.
Our support team are available Mon-Fri 9.00-5.30pm by telephone, e-mail or support system through control panel to discuss your online plans and needs.
We are sorry to read that your experience with Easyspace has not been to your satisfaction.
Easyspace Web Support
★★★★★
Written on: 21/02/2012
“Great Experience”
Visit www.easyspace.comI had an excellent experience with easyspace, friendly staff and great help in setting my hosting and domain with them, sales staff understood what I wanted and did not tried to over sell stuff to me like other hosting companies with no hidden cost etc im glad i chose easyspace AAAAAA++++++...
Read full review
★☆☆☆☆
Written on: 10/01/2012
“Why do I feel like I have been swindled?”
Visit www.easyspace.comI don't normally write reviews, but feel compelled to as this company are truly awful! Here are the issues: 1. When you initially buy a .com with Easyspace the charge is £12.50 + VAT for the year. When it comes to renewal it jumps to £16.82 + VAT for a year! When you initially buy a .co.uk the charge is £9.50 + VAT for two years. When it comes to renewal it jumps to £14.38 + VAT for two years! They justify this by saying that the price you pay for a new domain is a reduced price. However, there...
Read full reviewColin Mcgregor Easyspace's response to Guest's Review
Written on: 17/01/2012
Hi
We are sorry to hear you are unhappy with the price increase of your service. The prices quoted on our website are for new customers only after the initial sale period all services are subject to a price increase
As per section 3.1 of our terms and conditions available at http://www.easyspace.com/terms. Easyspace reserves the right to establish and review renewal prices at its own discretion. The price increase is there so we are in line with Market Value
To confirm the Transfer fee is a fee to clean your account after your domain is released. Top Level domains can be unlocked and have the transfer code generated from the control panel without any interaction from us. If you want us to carry the work out for you the fee is in place so there is a simple interface for non technical customers to transfer. For .uk domains you are of course entitled to transfer via Nominet who have their own transfer fees.
At the point of sale you agreed to the conditions of service which clearly state autorenewal will be uplifted 30 days in advance
From the point of sale you can remove the service from autorenewal allowing the service to lapse and cancel
Auto renew is provided to protect customers valuable property and ensure business continuity.
Employed by many other hosting providers and utility companies, auto renew gives many customers peace of mind, they don’t want the worry or hassle of manual renewal, allowing them to focus on their core business, rather than worry about domain names or hosting renewal.
If you contact us via reviewcenter@easyspace.com I can discuss your account and see how we move forward
Thanks
Colin McGregor
Customer Services Manager
★☆☆☆☆
Written on: 02/01/2012
“Costly, overpriced and billing odd”
Visit www.easyspace.comI have been with easyspace just for domain registration and over the years I have found their prices ever increasing with additional charges creaping in. Firstly in their terms they will renew 30 days in advance of the date your domain is due to lapse without any warning, so if you where deciding to lapse a domain under Easyspace auto renew which they put on your domain you get it renewed without warning, if you remove auto renew you are charged extra. You have to also put your card details on their...
Read full reviewWizmyrddins's response to Guest's Review
Written on: 02/01/2012
As a footnote to my review:
Easyspace support when I contacted them informed me no refund could be given as Easyspace had renewed my domain name with Nominet. How can they renew a domain that was canceled at Nominet?
★★★★★
Written on: 21/11/2011
“shop setup”
Visit www.easyspace.comAfter deciding to move hosting for my online shop I opted for Easyspace with their tailor made package to host my magento shop. Due to the number of products I thought that the dedicated server package offered by the sales person sounded like the best option for me. The server was setup in the specified time and although there were some teething issues with getting the site optimised to suit me the best a support query raised through the control panel led to the issue being fixed and some other...
Read full reviewGuest's response to Guest's Review
Written on: 16/12/2011
I don't agree. I have been with easyspace for bit over a year and at renewal time I was sting by its 'auto renew' scam. In my view easyspace lure you in to get a deal and then it rips money off you by 'auto adding more' and 'auto renewing it'.
I would recommend to avoid easyspace at all cost.
★★☆☆☆
Written on: 18/10/2011
“EasySpace - 24 Hour Setup...”
Visit www.easyspace.comWell, I recently purchased a Dedicated Server from EasySpace. Payment was taken, and an automatic e-mail advised me I would be recieving my details within 24 hours. As you can probably guess, this didn't happen. So begins my first correspondance with their support department, who, after 6 hours, advise me it'll be setup within another 24 hours. Needless to say, 24 hours passed and nothing happened. To cut a long story short, I'm now on the 6th day with no service thus far, and have just submitted...
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★☆☆☆☆
Written on: 22/09/2011
“Easyspace Service is DISGRACEFUL - Do not use.”
Visit www.easyspace.comI am sorry but I now have to air my view on Easyspace after years of technical problems and changes - I should have moved years ago when problems first arose. They never respond to tickets with any speed - knowing quite well that issues are service dependant. When they do respond they never answer the question raised. More often than not I have had to tell the technical help what is going wrong as they have no idea. Settings mysteriously change overnight - this has happened at least once a year...
Read full reviewColin Mcgregor Easyspace's response to SimonSuckley's Review
Written on: 27/09/2011
Hi
Thank you for your review
I am sorry to hear of the issues you have had with your account with us
Can you please contact reviewcenter@easyspace.com with your customer details and i can look into your account
Thanks
Colin McGregor
Customer Services Manager
★★★★★
Written on: 21/09/2011
“Excellent Customer Service”
Visit www.easyspace.comWhat a delight to deal with Easy Space and in particular Alistair Bell. They are very porfessional and the level of customer service is exceptional! I will certainly be migrating more of my business to Easy Space. Thank You Giuseppe...
Read full reviewAlaricadair's response to GiuseppeDAnna's Review
Written on: 01/03/2012
You don't often see people praising Easyspace on-line. Do some google searching and you'll see what I mean. You must have caught him on a good day.
★★★★★
Written on: 15/09/2011
“Great reliable service and terrific support - very pleased”
Visit www.easyspace.comI needed to phone Easyspace support after I completely messed up my own website. I was so relieved to have my call answered immediately and not have to wait in endless queues. The man I spoke to was so helpful and patient and resolved my problem very quickly and gave me some good advice. After hearing some horror stories about web hosting companies, I felt really lucky and pleased that I made the decision to use Easyspace. Thanks very much!...
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★★★★★
Written on: 29/07/2011
“Awesome support”
Visit www.easyspace.comHad some serious issues converting to .Net 4.0 and understanding if I could install a blogging tool. Guys were fast, responsive and have gone the extra mile. On the back of the latest thread I will be recommending Easyspace based on the support of the engineer that raised this link...
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Showing 21 - 30 of 174 Reviews
★★☆☆☆
Written on: 21/07/2011
“Easyspace and outlook exchange”
Visit www.easyspace.comHaving been with easyspace for many years I have just realised that it is worth a little bit of pain to get rid of this lousy company. We have had problems with our outlook exchange service and eventually after many months of us complaining they suggested that we moved to their web product as they could not guarantee to support outlook exchange ! When I eventually moved to google apps - FANTASTIC, I went back and asked for a credit for the unused months paid to them in advance and they said no this...
Read full reviewGuest's response to handpaul's Review
Written on: 22/07/2011
Hi
I am sorry to here of the bad experience you have had with Easyspace
Good service and customer satisfaction are extremely important to our company
If you contact me directly via reviewcenter@easyspace.com I am happy to look into your issues to see if we can move forward
Thanks
Colin McGregor
Customer Services Manager
★★★★★
Written on: 15/07/2011
“Easyspace VPS”
Visit www.easyspace.comI have several VPS with these peeps for me and my clients. Recently I had to upgrade PHP to support latest version of Wordpress. This is beyond my knowledge. The Easyspace support team, went beyond duty to help me upgrade first Plesk (Control panel) and then PHP to achieve this. Thanks guys. Would reccommend them. Affordable with great support ;) ...
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★★★★★
Written on: 11/07/2011
“Easyspace Make Your Online Presence An Easy Place...”
Visit www.easyspace.comI just wanted to say that, as ever, EasySpace make the whole process of domain acquisition and adding services a total breeze. I have been utilizing the company for at least ten years and they have provided my business with a service and support which has exhibited nothing less than co-operation, understanding and empathy. Their pricing policy is transparent and affordable. Everything about their online support provision is simple, intuitive and ultimately definitive. They explain in detail every...
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★★★★★
Written on: 28/06/2011
“My Easyspace Experience”
Visit www.easyspace.comHaving now been with Easyspace for a number of years I can truly say I have had nothing but a top service from them from day one. The whole experience from: navigating their site/shop to find the products which best suited my needs; to using the on-line control panel to manage the services, has been a breeze. The very few times I've had to contact their support staff they have been more than helpful, pleasant mannered and always endeavour to go out of their way to help with whatever I've thrown...
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★★★★★
Written on: 16/06/2011
“Email”
Visit www.easyspace.comI use Easyspace for my email account The control panel is simple to use and allows me to create mailing lists which make emailing employees in bulk a very simple task. I also use Webmail and Mail Control when I am out the office. I had a small issue last week and I raised a ticket, a full response and solution was issued within 3 hours. Couldn't ask for anything better ...
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★★★★★
Written on: 14/06/2011
“Easyspace level of service rises head and shoulders...”
Visit www.easyspace.comThe team at Easyspace have tirelessly helped California Tourism (UK office) to secure, transfer and manage a number of domains in difficult circumstances. Always fast with a degree of patience and expertise we havent experienced from other service providers. I would definitely recommend the Easyspace team to those looking to employ a service provider. The support teams situated themselves within the UK. With teams working in this country its possible to get to a solution far quicker than with some...
Read full reviewFreeky's response to BlackDiamond's Review
Written on: 14/06/2011
You sure?
A web testing service check on just one of their servers finds over 1800 domains hosted on that single server and so gives the warning (in summary):
Where there are too many sites located on a single address, every site there has a higher chance of getting banned or penalized by search engines due to infractions by other sites on the same.
Their advice: Move to a better server.
I wonder if any that are not new to review center will be adding max points to easyspace?
★★★★☆
Written on: 07/06/2011
“WebHosting”
Visit www.easyspace.comI have used Easyspace for a number of years now, in the last 2 weeks I have purchased Web design, the designers are great and the concept they have developed looks wonderful. For the price i paid i could not get the same service anywhere else ...
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★★★★★
Written on: 07/06/2011
“No problem here”
Visit www.easyspace.comI aint to sure what the Bad reviews are all about, i have a few domains with webspace attached to these packages and find the customer service great. A couple of years ago when i set up these i was a novice and they took me through every step of the way, seamed good to me. Since then my bank details have changed and i had to contact them to change this. The phone was answered very quickly and the lad on the other end was really helpfull, even told me that next time i can do it myself anytime via...
Read full reviewFreeky's response to Guest's Review
Written on: 09/06/2011
Based on my own experience with Easyspace all the bad reviews are about the bad service they provide.
Perhaps some don't realize how much better a host can be, or how much cheaper. I was shocked to find they want to charge to move a domain away on top of them charging 50% more than most for the domains already.
Guest's response to Guest's Review
Written on: 16/02/2012
Wait a year or two Ross - I thought they were good till their support staff told me I was on an old server that couldn't handle current PHP and they couldn't move me to a new server "because my contract was too old" - a totally bogus support response six weeks after I'd paid them over £200 annual charge for three domains a couple of g's of web space and email forwarding! If they've got your dns they've got you!
★★☆☆☆
Written on: 05/06/2011
“A overpriced host giving poor performance”
Visit www.easyspace.comEasyspace are I believe based in Glasgow & owned by Iomart. I just read the last review & find the comments un-believable based on my own experience. Support: Poor & Very Slow. They take many hours to several days to answer a ticket. They also seem to struggle on anything but basic issues. Price: Expensive, their basic price isn't too bad, but when you add other things that you will need/want they all add to the price making it too high. Performance: Poor, they run thousands of domains off a single...
Read full reviewGuest's response to Guest's Review
Written on: 06/06/2011
Hi
Good service and customer satisfaction are extremely important to our company so this is definitely not what we want you to experience. Please be assured I will fully investigate your case to see what happened in this instance.
Can you please contact me directly reviewcenter@easyspace.com and I am happy to work with you to resolve your issues to ensure you are getting the best service at the best prices.
Easyspace
www.easyspace.com
Freeky's response to Guest's Review
Written on: 09/06/2011
Re anonymous easyspace comment:
My experience, up to two days to answer a ticket, usually at least one, and then some tech's seem not to understand the question, continues till you get one that does!!
As you refuse to fix issues through your ticket system its strange you make out you can through a review site.
PS Would your comment mean you would be prepared to drop the number of domains you put on a server to normal levels?
★★★★★
Written on: 30/05/2011
“cloud vps ”
Visit www.easyspace.comPurchased a Standard Cloud VPS over the weekend, great value for money and was up and running within an hour...
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Showing 31 - 40 of 174 Reviews
★★★★★
Written on: 28/05/2011
“Great customer service”
Visit www.easyspace.comI`ve used easyspace for my web hosting and my e-mail, had everything set up for me hastle free by a friendly agent.. Had no problems at all. Great value for money.....
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★★★★★
Written on: 27/05/2011
“I contacted Easyspace on 26th may as i havd problems...”
Visit www.easyspace.comI spoke to a very friendy and helpful agent on the support line who gave execlent service and resolved my problem whilst I was on the phone. I would recomend Easyspace to anyone that is looking for internet presence....
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★☆☆☆☆
Written on: 14/05/2011
“My business site has beend own for 4 days now. Easy...”
Visit www.easyspace.comMy business site has beend own for 4 days now. Easy space say there server is down and they will migrate me to a new site. They are closed Sat sun aas well. They did migrate me to a new site but this doesnt work as they have technical issues. If you need a reliable company that cares DONT use Easy space...
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★☆☆☆☆
Written on: 05/05/2011
“No real problems with domain hosting, but lots of...”
Visit www.easyspace.comNo real problems with domain hosting, but lots of problems over some time with email not getting delivered. Therefore I am not renewing. Unfortunately they have taken payment from my card one month in advance (with no advance notice) on an autorenew that I had cancelled - and they are refusing to refund the charge!! Unbelievable customer service. Stay well clear - and if you somehow feel you have to use them *DO NOT* fall for autorenew....
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★☆☆☆☆
Written on: 31/03/2011
“Avoid Easy Space like the plague, they provide a...”
Visit www.easyspace.comAvoid Easy Space like the plague, they provide a terrible rip off service and their customer service is outrageous. I'm so glad to stumble on this review site and I'm glad it shows right at the top of googles search when you type easy space into it; that way anyone searching for hosting company and considering easy space will get to see all of these negative (but true) reviews. You will notice the more negative reviews easy space gets the more promotions they seem to offer to try and win you...
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★☆☆☆☆
Written on: 30/03/2011
“In error, Easyspace used my credit card details to pay...”
Visit www.easyspace.comIn error, Easyspace used my credit card details to pay for someone else's web hosting package. When I contacted them to find out what the payment on my card was for, they realised / explained the error, and I naturally expected they would reverse the charges. But no. They said I needed to get in touch with their customer and get the money back off him(?!). They then acquiesced said they would try and get the money back of him, but would only refund me once they had got the money they were owed (??!!)....
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★☆☆☆☆
Written on: 16/03/2011
“Despite being a customer for many years, I am sick to...”
Visit www.easyspace.comDespite being a customer for many years, I am sick to death of being told that "it's not our problem" when their servers go down, or they switch off a service which has been paid for. The customer service and attitude of their staff is even poorer that the services they are selling to ususpecting individuals. Don't do it - we're moving our customers and our business elsewhere....
Read full reviewColin Mcgregor Easyspace's response to Guest's Review
Written on: 22/03/2011
Hi
<br/>
<br/>Can you please contact reviewcenter@easyspace.com with details of the isue you are having and we can look into your issue
<br/>
<br/>Thanks
<br/>
<br/>Colin McGregor
<br/>Customer Services Manager
★☆☆☆☆
Written on: 13/02/2011
“Well - today proced to be the last straw for...”
Visit www.easyspace.comWell - today proced to be the last straw for Easyspace. The webmail and login services are offline or non functional 9 times out of ten. Ive lost 3 grand income today because i was unable to login to retrieve vital download and online delivery information. The servers are constantly down and i am left wondering why im not simply using a freebie hotmail account. Unforgivable and very expensieve considering it doesnt work....
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★☆☆☆☆
Written on: 11/02/2011
“Well I have had a total nightmare with easyspace -...”
Visit www.easyspace.comWell I have had a total nightmare with easyspace - they can't fix my e-mail which has been down since I changed server and they have left me with zero support for the server change. I have sales drop out rate of 100% and it has so far cost me about £1,500 in the past 24 hours. Easyspace have zero comprehension of the fact that people rely on their hosting service for their income. I am quitting easyspace now, this is ridiculous and utterly disgraceful....
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★☆☆☆☆
Written on: 28/01/2011
“I am freelance web developer and do not use easyspace,...”
Visit www.easyspace.comI am freelance web developer and do not use easyspace, but occasionally clients come to me and they have already bought a domain and/or hosting from easyspace, and my heart sinks. When the service is running as normal the domains and hosting are expensive compared to other providers. Also the control panel is unintuitive. However the real gotcha is their auto-renewal policy, and I've just been expensively caught out. Their hosting auto-renews a month before your expiry date. Not only is...
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