Devitt Insurance Services Reviews - www.devittinsurance.com

North House, St Edwards Way, Romford, RM1 3PP
★★★★☆
4.2 / 5
604
84% of users recommend this
  • Customer service

  • Value For Money

Description (provided by business)

Devitt have been arranging motorbike insurance for UK bikers since 1936 and work closely with some of the UK's leading insurers, automotive brands and motorcycle organisations. We actively encourage our customers to write reviews in order for us to identify best practice but also any areas for improvement. Insurance can often be a confusing purchase, however we provide easy-to-use guides on our website, such as help when buying insurance, saving money on insurance and information about a making a claim to our 24/7 UK based Claim Help Line. If you ever have any feedback for us, you can use our 'Contact us' page on our website. Look out for our regular competitions on Facebook too! We look forward to hearing from you and resolving any issues.

Media Gallery for Devitt Insurance Services - www.devittinsurance.com

Devitt Insurance Services - www.devittinsurance.com

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Latest Reviews

★★★★★

“very good service”

Written on: 19/08/2017 by 487Adkins (1 review written)

I have use them for all my motorcycle insurance and they have been very helpful and always help me… Read Full Review

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★★★★★

“What more could you need”

Written on: 18/08/2017 by Sloan95 (1 review written)

Fantastic service received getting set up with devitt, policy has some great benefits! Easy to contact and would recommend to anyone looking bike insurance!… Read Full Review

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★☆☆☆☆

“Do not give Devitt your bank details”

Written on: 15/08/2017 by bzMorales230 (1 review written)

First year £200. Then, a year later, £934 was taken from my account as their 'premium' for auto renewal. No change in details or situation. This was apparently considered by them to be entirely reasonable. Beware… Read Full Review

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★★★★★

“Very helpful with good call centre”

Written on: 12/08/2017 by Merkinbah (5 reviews written)

I imported a motorcycle from the USA, and needed to insure it on the VIN number for single vehicle approval. Devitt were able to offer this service at a very competitive rate and provided other benefits at a very keen price. Due to various factors, I needed to amend some items, and their call c entire were very helpful and prompt. I would strongly recommend Devitt to anybody seeking insurance whether it be a normal policy or something a bit out of the ordinary… Read Full Review

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★★★★☆

“Nice and Easy”

Written on: 11/08/2017 by Lambae72 (1 review written)

I found devitts online easy to use, any issues were explained in simple to understand language, I also found their ring back telephone service very convenient… Read Full Review

By Devittinsurance

Written on: 11/08/2017

That's what we like to hear, thank you for your feedback!

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★★☆☆☆

“Very competitive but you get what you pay for.”

Written on: 10/08/2017 by pennyProfit (9 reviews written)

My motorbike has been insured with Devitt for three consecutive years. Never needed to claim so happily paid on renewal until I changed address. £30 admin fee to change address in the same postcode area! When I told them that Direct Line charged £2.50 admin to change address on my car policy, they referred me to the contract. That, I said was for mid-term vehicle changes not address. I soon realised that I was talking to a brick wall. As circumstances would have it, it was still cheaper to… Read Full Review

By Devittinsurance

Written on: 10/08/2017

I am sorry to hear you're unhappy and would like to apologise for the inconvenience that has been caused. So that we can respond appropriately I have emailed you directly requesting further details from you.

Regards,

Georgina

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Pennyprofit's reply to Devittinsurance's Comment

Written on: 10/08/2017

Thank you. What I don't understand is why you cannot respond here on the general issues. Why does Devitt charge £30 (33% of total insurance cost in my case) for address change when Direct Line charges £2.50. Why no responses to emails until I make a fuss on here. I'm afraid I'll be voting with my feet on renewal. Good riddance.

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★★★★★

“No problems only perks!”

Written on: 10/08/2017 by davdav32 (1 review written)

great service never had a problem. reasonable quotes and a insurer you can trust. They also have given me lots of perks while being with them such a discount codes for motorbike gear which is very good and help on even selling my bike. perfect service up to now will continue to use! never needed to contact there customer service so i am unable to give a fair review on customer service. But on the company great… Read Full Review

By Devittinsurance

Written on: 11/08/2017

We're very pleased to hear you're a happy customer, thank you for your excellent feedback!

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★★★★☆

“No problems”

Written on: 07/08/2017 by Sherlyns314 (1 review written)

Good, quick and cheap bike insurance. Customer service has been good and answered all enquiries quickly… Read Full Review

By Devittinsurance

Written on: 11/08/2017

Thank you for your fantastic review, we really appreciate it!

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★☆☆☆☆

“I've been an hour trying to get through to Devitt call...”

Written on: 04/08/2017 by Anne241 (1 review written)

I've been an hour trying to get through to Devitt call centre....no one answers, I've emailed them and got no answer, so I'm re-insuring through another Insurer. My Insurance is due for next year and they'll take the money out automatically despite my efforts to stop them, So this is going to be a dispute with them and my bank… Read Full Review

By Devittinsurance

Written on: 04/08/2017

Thank you for your feedback. We're very sorry to hear you're unhappy and would like the opportunity to look into this for you. I have emailed you directly requesting for you to send us some additional information, I hope to hear from you soon. Regards, Georgina.

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★★★★☆

“Good Cheap Bike Insurance”

Written on: 04/08/2017

Good insurers, unlucky today and line busy for 10 mins… Read Full Review

By Devittinsurance

Written on: 11/08/2017

Thank you for your feedback. We're sorry to hear you were waiting some time to get through to an advisor and would like to ensure you we are currently investing heavily in employing additional staff in order to keep call waiting times to a minimum.

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★☆☆☆☆

“I'm still not convinced I'm insured or not ”

Written on: 03/08/2017 by jimmyob4206 (1 review written)

Went through the process providing all my details and then posting the required documents. All appeared fine until a couple of weeks later I get a email to say my policy is being cancelled but this is dated the same day as the email letter arrived. I called to ask why and was told the documents I sent were not sent from their post room to the Admin department in time !! Once I had explained that this was not something I could control I was told "don't worry it will be ok". This is insurance and… Read Full Review

By Devittinsurance

Written on: 03/08/2017

Thank you for your review. We are very sorry for the confusion that has been caused and would like the opportunity to rectify this. I have emailed you directly requesting further information so that we can look into this for you.

Many thanks,

Georgina

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★★★★★

“No Hassle, quick cover.”

Written on: 02/08/2017 by DayanaHarrington (1 review written)

One of the cheapest quotes on comparison site. Used Quidco to get cashback. Hassle free quick cover and even posts you the documents without even asking for it. I was impressed as in the past I have had some insurance companies charging for postal documents. Providing them NCB documents was easy and simple via scanning it and sending email… Read Full Review

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★★★★☆

“good cover for price but not so helpful”

Written on: 02/08/2017 by Ralphh85 (3 reviews written)

cheap price and came with the apility to ride other bikes, so better than some other budget ones, only let down was i renued a few months after my policy lapsed, didnt hear anythign or get my certificate through for a month or so, then i got 2 letters one requesting documents and the other saying i STILL hadnt got my no claims proof to them, i explained to the first chap ont he phone and he viewed and i agreed i had the no claims but didnt bother putting it on, the 2nd lass i spoke to sorted… Read Full Review

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★★★★★

“Smooth and clear”

Written on: 01/08/2017 by matteoderenzi (1 review written)

Great and clear price offer, lean onboarding, accessible and responsible customer service when needed, competitive quote. Highly recommended. Regardless of the size of the vehicle you need to insure, definitely a go-to option… Read Full Review

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★★★★★

“scooter insurence”

Written on: 27/07/2017 by Hackett484 (1 review written)

cheap scooter insurence , easy set up . good custermer service… Read Full Review

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★☆☆☆☆

“Unprofessional ”

Written on: 26/07/2017 by Beckkf141 (1 review written)

Just so many errors from start to finish it was scary to think these people have responsibility for ensuring vehicles are lawfully on the roads. Too stressful to go over every mistake they made, but first email telling me my policy was being cancelled was caused by the post room not telling another department they had received the required documents. And would you believe that was my fault for using the postal system ! Didn't get much better after that with another email telling me my policy… Read Full Review

By Devittinsurance

Written on: 26/07/2017

Thank you for taking the time to write a review. We are very sorry for the inconvenience that has been caused and we would like the opportunity to address your complaint. We have emailed you directly requesting further information so that we can respond appropriately.
Many thanks,
Georgina

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★☆☆☆☆

“Very poor service”

Written on: 22/07/2017 by yjAndrews346 (1 review written)

Motorcycle Insurance After using an online comparison site for motorcycle insurance, I took out the policy and paid in full. They then 7 days later asked for no claims proof I was on holiday at the time and soon as I got home I attempted to call them as I was concerned the policy was about to be cancelled, was on hold for 45 minutes to be told to phone back tomorrow. Phoned the next day on hold for 33 minutes, they told me email proof of no claims and was two months of the 5 years I thought I… Read Full Review

By Devittinsurance

Written on: 26/07/2017

We appreciate your feedback and are very sorry for the inconvenience that has been caused here. I have emailed you directly requesting further information so that we can look into this for you and address the issues appropriately.
Kind regards,
Georgina

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★★★★☆

“Hassle Free Renewal ”

Written on: 21/07/2017

Renewal time again For the 1st time in too long it was easy None of the usual sky high price then the dance we have to do to haggle a better price Straight to their best price & none of the usual messing about & condescending tone when I told them about my speeding ticket All in all very helpful staff No hassle & Great price Many Thanks… Read Full Review

By Devittinsurance

Written on: 26/07/2017

Thank you for your excellent review! It's great to hear you're happy with the service you've received from us along with our competitive prices.

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★★★★☆

“Competitive pricing, helpful staff”

Written on: 18/07/2017 by jeMalone375 (1 review written)

When coming to renew my insurance this year devitt came out cheapest on my preferred comparison site. When I rang them up less than a week later with my reference number to take out my insurance with them they were now quoting me around £15 more than my original quote. I was told that unfortunately there was no way for me to pay the original price, but this was still my cheapest quote so I paid the new price. I then received an email confirming my insurance but also asking for proof of my no… Read Full Review

By Devittinsurance

Written on: 18/07/2017

Thank you for taking the time to write a review, we really appreciate your positive feedback and will certainly take your comments on board as they are invaluable to us!

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★☆☆☆☆

“not to be trusted or believed”

Written on: 15/07/2017 by 129O'Connor (1 review written)

Very poor, when I took the policy out I asked for auto renewal not to take place. At renewal I had an email saying they were going to auto renew. I spoke to them on the phone telling them not to auto renew which they said they would make sure did not happen. Guess what, they still tried to auto renew the policy. Not to be trusted… Read Full Review

By Devittinsurance

Written on: 18/07/2017

We're very sorry to hear that you are unhappy and would like to apologise for the inconvenience that has been caused here. We have emailed you directly requesting further information so that we can respond appropriately to this issue.
Many thanks,
Georgina

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