Devitt Insurance Services Reviews - www.devittinsurance.com

North House, St Edwards Way, Romford, RM1 3PP
★★★★☆
4.2 / 5
559
84% of users recommend this
  • Customer service

  • Value For Money

Description (provided by business)

Devitt have been arranging motorbike insurance for UK bikers since 1936 and work closely with some of the UK's leading insurers, automotive brands and motorcycle organisations. We actively encourage our customers to write reviews in order for us to identify best practice but also any areas for improvement. Insurance can often be a confusing purchase, however we provide easy-to-use guides on our website, such as help when buying insurance, saving money on insurance and information about a making a claim to our 24/7 UK based Claim Help Line. If you ever have any feedback for us, you can use our 'Contact us' page on our website. Look out for our regular competitions on Facebook too! We look forward to hearing from you and resolving any issues.

Media Gallery for Devitt Insurance Services - www.devittinsurance.com

Devitt Insurance Services - www.devittinsurance.com

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Latest Reviews

★★★★★

“Very helpful and great prices ”

Written on: 23/05/2017 by TomH19 (1 review written)

I have used Devitt to insure my first A2 license motorbike and they were incredibly helpful with the process and they were very reasonably priced for the bike considering it's a sports bike the policy is still cheap with good cover! Would definitely recommend to friends and family as it's been the most friendly and competitive company I've used for insurance so far! There is never any hassle with contacting them and I'm never stuck on the phone for hours which is great when sorting out things… Read Full Review

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★★★★★

“First rate”

Written on: 19/05/2017 by itwasntme (1 review written)

Insurance hey who needs it, just a necessary evil, as soon as you've bought it they don't give a monkey's. Well perhaps Devitt just might be different? I bought it and through my own stupid fault gave my old address (was in process of moving) and the policy was due to start on a bank holiday. Knowing how they like to rip you off for changing anything, I dreaded asking to have my new address put on. I emailed on a bank holiday and assumed the worst even before the policy had started. I rang them… Read Full Review

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★★★★★

“Very helpful and hassle free”

Written on: 17/05/2017

Asked for a quote and in no time at all I had a perfect multi bike policy. Hassle free and a great price. Great cover at a fantastic price. Thank's once again… Read Full Review

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★★★★★

“first class service”

Written on: 15/05/2017 by JohnGwynant (2 reviews written)

Devitt are the best insurance providers available. The price is great and the coverage excellent, the paperwork is easy to understand and the contact with their customers is second to none. "Keep Britain Biking" is an excellent and unique idea, I always look forward to receiving the magazine. The articles are interesting and informative. Last but not least, Devitt do not load their policies year on year like some car companies do. I know I can rely on my renewals only being increased by… Read Full Review

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★★★★★

“Best price!”

Written on: 15/05/2017 by Angelpetrov (1 review written)

Best price easy quote to fill online great customer support!! No what to say more guys im gonna use them again and again cuz they are simply The Best! ;)… Read Full Review

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★★★★★

“Best by far”

Written on: 14/05/2017 by Megansdaddy (1 review written)

Just when everyone else was putting up the cost of insurance devitt bucked the trend and stayed fare. Easy to use site for guidance and great customer support. Overall a fast and friendly service designed to help… Read Full Review

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★☆☆☆☆

“Patience”

Written on: 10/05/2017 by cfMonroe486 (1 review written)

I placed a call to Devitt selecting 'general enquiries' option. I have now been waiting 19 minutes and have written 3 similar reviews while on hold… Read Full Review

By Devittinsurance

Written on: 10/05/2017

We appreciate your feedback and are very sorry for the inconvenience that has been caused while trying to get through to an advisor. We just need a little information from you so that we can look into this so have emailed you directly.

Kind regards,

Georgina

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★★★★☆

“Wating devitt provide excellent value for money and...”

Written on: 07/05/2017

Value for money is excellent and the staff are always knowledgeable and helpful, and unlike some other companies, Devitt do not try to sting you for large admin fees to make a minor alteration to your policy. My only negative comment is to say that the waiting times for calls to be answered is too long. Since buying my policy one month ago I have needed to call Devitt three times, and the wait time has always been between 8 minutes and 16 minutes, which is too long… Read Full Review

By Devittinsurance

Written on: 10/05/2017

We really appreciate your feedback and are happy to hear you're pleased with the service you've received from our knowledgeable advisors. However we are sorry for the inconvenience that has been caused while trying to get through to speak to us. We would like to assure you that we are currently investing heavily in additional staff in order to keep call waiting times at a minimum.

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★★★★☆

“Could be better”

Written on: 07/05/2017 by Nicholsonpo1986 (1 review written)

Would have given 5 stars if it wasn't for this automatic renewal of your policy ! When I took out my policy I was not given an option to refuse this and was not aware that Devitt did this. When looking on the Devitt web site I am unable to cancel this automated renewal so will have to make a phone call… Read Full Review

By Devittinsurance

Written on: 10/05/2017

Hi,

Thank you for your review. We have emailed you directly requesting some information from you so that we can look into this.

Kind regards,

Georgina

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★★★★★

“Excellent Service”

Written on: 03/05/2017 by Harty210 (1 review written)

I have been with Devitt for some years now and have felt no need to change due to the competitive pricing of their policy's and ease of access to everything online… Read Full Review

By Devittinsurance

Written on: 10/05/2017

Thank for the great review and for being such a loyal customer. We're pleased to hear you're happy with our competitive prices and that you find our website easy to navigate. We appreciate your feedback!

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★★★★☆

“Bike Inrsurance”

Written on: 02/05/2017 by pacnet (1 review written)

I found Devitt via Quidco compare. I had to send some requested proof twice, but otherwise pretty smooth and a good price. Documents and T&C's arrived in good time. Quite happy… Read Full Review

By Devittinsurance

Written on: 10/05/2017

Thank you for your feedback, we're pleased to hear you're a happy customer.

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★★★☆☆

“cheap but poor customer service”

Written on: 02/05/2017 by icantfindanamethatsnottaken (1 review written)

Great on price but there is always a queue when phoning them. I have been kept queuing from between 20 minutes to 40 minutes before getting to speak to someone. There has never been a time that I have got through to someone in under 20 minutes. Unacceptable… Read Full Review

By Devittinsurance

Written on: 03/05/2017

Thank you for your feedback. It's great to hear you're happy with our competitive prices however we are sorry for the inconvenience that has been caused while trying to get through to an advisor. We would like to reassure you that we are currently investing heavily in new staff to ensure call waiting times are kept to a minimum.

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★★★★★

“Can not complain”

Written on: 02/05/2017 by MOTOGP87 (1 review written)

At first was a bit rocky, but overall when I got in touch with customer services they assisted and pointed me in the right direction. I would recommend too a friend/family. Can't complain at the price either too be fair… Read Full Review

By Devittinsurance

Written on: 10/05/2017

Thanks for the great feedback! We're very pleased to hear you'd be happy to recommend our services and that your satisfied with the service you've received from us when dealing with certain issues.

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★★★★☆

“Simple efficient friendly”

Written on: 02/05/2017 by 334Galloway (1 review written)

Very pleased by the subscription process. The title says it all, What else can you ask for?… Read Full Review

By Devittinsurance

Written on: 10/05/2017

That's what we like to hear, thank you for your review!

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★★★★☆

“great customer service”

Written on: 29/04/2017 by 61England (1 review written)

took out online policy - great speed and great customer service price was very good and all documents sent quickly… Read Full Review

By Devittinsurance

Written on: 10/05/2017

Thanks for the excellent review, it's great to hear you're happy with the customer service you've received from us.

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★★★☆☆

“Was good until I had an accident and claimed”

Written on: 28/04/2017 by wxAbernathy20 (1 review written)

Have been with Devitt a number of years and was very happy. After an accident, which was completely not my fault, things changed and I can only say the service post accident was average to poor. I was being asked to contact companies for quotes and do research despite being in hospital injured. When it came time to renew policy, I was treated as at fault as claim had not been settled, after this I received a letter saying they were cancelling my policy for providing false information. After… Read Full Review

By Devittinsurance

Written on: 03/05/2017

Hi,

We really appreciate your feedback and are very sorry to hear that you are unhappy with the service you have received from us. This is unacceptable and not how we aim to conduct our business! I would like to look into your complaint in more detail so have emailed you directly requesting further information.

Kind regards,

Georgina

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★★★★★

“Consistent and reliable”

Written on: 27/04/2017 by NoelHenderson365 (1 review written)

I have used Devitt for my bike insurance for many years. Nev had to pursue a claim through them but in all other respects they are good o dealwith. Good prices, good service, reliable… Read Full Review

By Devittinsurance

Written on: 10/05/2017

Thank you for your excellent feedback!

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★★★★★

“Fantastic! and i work in insurance!”

Written on: 25/04/2017 by Parker94 (1 review written)

I took out a policy online with ease and no confusion. Everything i wanted to know was visible and nothing was hidden. Being a young rider who has already had a non fault claim under his belt i thought i was doomed with insurance premiums. However Devitt to the rescue! they came out cheaper but with a better cover than other insurers and they had a lesser to offer!. I have not spoken on the phone to Devitt as of yet but the email side is fantastic. 100% renewing with them at the end of my… Read Full Review

By Devittinsurance

Written on: 10/05/2017

Thank you for taking the time to write a review. We're very pleased to hear you're happy with the service you've received from us and that we were able to find suitable cover for you at a competitive price. We really appreciate such excellent feedback!

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★☆☆☆☆

“Classic Motorcycle Policy”

Written on: 19/04/2017 by Aditya18 (1 review written)

My experience with Devitt insurance has not been great. When sending the required documentation by e-mail and in the post, I was still getting letters and e-mails from them stating they ( Devitt's ), were giving one weeks notice of intention to cancel my policy, as I had not returned said documentation. Try contacting them numerous times by e-mail, but no reply, and no acknowledgement. Attempted to call by phone numerous times, and speak to a human being, but no joy. Must have cost me a fortune… Read Full Review

By Devittinsurance

Written on: 03/05/2017

Hi,

We really appreciate your feedback and are very sorry to hear that you are unhappy with the service you have received from us. I would like to look into your complaint in more detail so have emailed you directly requesting further information.

Kind regards,

Georgina

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★★★★★

“the cover I wanted for the price I wanted”

Written on: 18/04/2017 by davenutter (2 reviews written)

I got a quote through a well known comparison site, they were the cheapest, and had a few extras I had expected to pay for that were thrown in as well. Uploading documents to their server was very easy to do and I was sent my documents via email. In all a very easy transaction. … Read Full Review

By Devittinsurance

Written on: 10/05/2017

We're extremely pleased to hear that you found the process of insuring through us to be so straight forward and that you're also happy with our competitive prices. Thank you for your fantastic feedback.

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