Devitt Insurance Services Reviews - www.devittinsurance.com

North House, St Edwards Way, Romford, RM1 3PP
★★★★☆
4.2 / 5
573
84.3% of users recommend this
  • Customer service

  • Value For Money

Description (provided by business)

Devitt have been arranging motorbike insurance for UK bikers since 1936 and work closely with some of the UK's leading insurers, automotive brands and motorcycle organisations. We actively encourage our customers to write reviews in order for us to identify best practice but also any areas for improvement. Insurance can often be a confusing purchase, however we provide easy-to-use guides on our website, such as help when buying insurance, saving money on insurance and information about a making a claim to our 24/7 UK based Claim Help Line. If you ever have any feedback for us, you can use our 'Contact us' page on our website. Look out for our regular competitions on Facebook too! We look forward to hearing from you and resolving any issues.

Media Gallery for Devitt Insurance Services - www.devittinsurance.com

Devitt Insurance Services - www.devittinsurance.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Really good service”

Written on: 22/06/2017 by Clyde1234 (1 review written)

The best online experience. I have had in a very long time. Great quote and knowledgeable staff. Well done… Read Full Review

Report this review
★★★★☆

“Great offer”

Written on: 22/06/2017 by Lawrence1984 (1 review written)

They managed to provide me (new rider) the best quote for Full Comp insurance… Read Full Review

Report this review
★★★★★

“Best price on MCN compare”

Written on: 21/06/2017 by cosmicbob (1 review written)

As usual my current insurer at the time was trying it on with the renewal quote. I had another years no claims (I'm 53 ffs) and a bike which is a year older and so worth less, why did they suppose that I would be happy to pay (considerably) more to insure it for this year! A quick check on the web and Devitt delivered, cheapest quote for no less comprehensive cover, I recommend them to all my mates with bikes. The previous insurer supplied my proof of no claims without even attempting to match… Read Full Review

Report this review
★★★★★

“First class service and website easy to navigate”

Written on: 17/06/2017 by O'Connorfa233 (1 review written)

Extremely easy to take out a policy online with Devitt Insurance and I saved good money on my motorcycle cover, Thanks … Read Full Review

Report this review
★★★★☆

“Good price and very helpful.”

Written on: 15/06/2017

Very helpful staff they made it easy to set up insurance cover. Price of insuring my bike was very reasonable. The only think i found strange was when I phoned again after taking out the policy to tell the insurance I had a Tracker installed on my bike I was told it would be an extra £54 to add it to the policy… Read Full Review

Report this review
★★★★☆

“Motorcycle insurance renewal”

Written on: 14/06/2017 by Johnboy71 (1 review written)

Simply great priced fully comprehensive insurance… Read Full Review

Report this review
★★★★☆

“Motorcycle insurance ”

Written on: 14/06/2017 by Janbaree (1 review written)

Had a quote from devitts which covered all my needs and was far better than my renewal quote from my previous insurance. They were helpful and got my documents to me within hours no messing about. Of course you find out how good your insurance is if you claim but hopefully I won't needs this… Read Full Review

Report this review
★★★★☆

“Easy online booking”

Written on: 05/06/2017 by AddysonManning400 (1 review written)

quick and easy to arrange my insurance and even for a first time moped user it was straight forward and simple. Quote was not the cheapest to return on the comparison website but was the best value when you took all the T&C's into account. I had my moped stolen after three weeks and Devitt were efficient in recording the incident and arranging for the insurer to process the claim. The call centre response was quick and efficient and documentation sent via email to speed up the process and… Read Full Review

By Devittinsurance

Written on: 19/06/2017

Thank you for your feedback, we're very pleased to hear you're happy with the service we provide and that you're satisfied with how we managed your claim. It's also excellent to know you'd be confident to recommend us!

Reply to this comment
Report this review
★★★★★

“Bike”

Written on: 01/06/2017 by Robgsxr750 (1 review written)

This is my second year with devitt and the first year I was with them I knock of and they was so fast to sort it out, and made sure I was ok, they was so good to me and they have sorted it and the other side paid out. With in 3 weeks of this. Now just waiting for solicitors to get sorted, so I've now gone with them again because they are so good thanks devitt for you fast work, I reccmend this company to anyone who has a bike… Read Full Review

By Devittinsurance

Written on: 19/06/2017

Thank you for your excellent review, we're very pleased to hear you're happy with how we handled your claim and that our excellent service influenced your decision to return to us. We really appreciate your feedback!

Reply to this comment
Report this review
★☆☆☆☆

“Incompetent administration leading to almost harassment”

Written on: 31/05/2017 by wl03 (1 review written)

DO NOT INSURE WITH THEM! New motorbike policy with Devitt with very good price, but this is where the good service ends. They requested proof of no claims which I duly scanned and emailed. Despite them agreeing they have received this I have had numerous emails and almost daily letters stating I haven't supplied this. Threats to cancel the insurance, to letters stating they will cancel. I have called numerous times where the staff agree they have the proof they need and just ignore the… Read Full Review

By Devittinsurance

Written on: 01/06/2017

Hi,

Thank you for your comments. We are very sorry to hear you've experienced such poor service and would certainly like to look into this. I have emailed you directly to request some more information from you.

Kind regards,

Georgina

Reply to this comment

Mrdbx's Response to wl03's Review

Written on: 12/06/2017

I am also having the same treatment , after writting twice and calling twice with no reply to cancel my bike policy they then get in touch when I cancel my direct debit demanding and threatening me with a bill of £364 + which is more than my annual cost. stay well clear of this company it is a disgrace and the service is extremely poor which is a good description of them if honest. Been adised to report to FCA .

Reply to this comment
Report this review Read 2 Comments
★★★★★

“My insurance experience”

Written on: 27/05/2017 by Naimae349 (1 review written)

This insurer is customer friendly with easy to understand no nonsense terms and conditions. My renewal premium was excellent, and I would certainly recommend Devitt to everyone… Read Full Review

Report this review
★★★★★

“Insurance renewal”

Written on: 25/05/2017 by stevowin (2 reviews written)

Having just renewed my insurance with Devitt , I can confirm that the process was trouble free as was my previous years insurance through this company… Read Full Review

By Devittinsurance

Written on: 25/05/2017

We're very pleased to hear it, thank you for your feedback!

Reply to this comment
Report this review
★★★☆☆

“Competitive prices, but impossible to contact!”

Written on: 25/05/2017 by SaharaBiscuit (2 reviews written)

Great, friendly service when originally buying my insurance, and very competitive price! Since then I tried to contact them numerous times about a form I needed to return, and it's basically impossible to speak to anyone. Was on hold for over 20 minutes on two occasions, and once requested a call back which never came. Also no response to three emails I sent. Otherwise had no problems so far, and happy with the cover and price I have… Read Full Review

By Devittinsurance

Written on: 25/05/2017

Thank you for your feedback, it's great to hear you're happy with our competitive prices although we are very disappointed to learn of the poor service you've received. This is not how we aim to conduct our business and would like to address this. I have emailed you directly just to get some details from you so that we can look into this. Thanks, Georgina

Reply to this comment
Report this review
★★★★☆

“Cheaper than most and excellent service”

Written on: 24/05/2017 by grasmith62 (1 review written)

Cheapest quote I got having just passed my test. Really easy to get set up and covered online. No complaints… Read Full Review

By Devittinsurance

Written on: 25/05/2017

We're very pleased to hear it, thank you for your review!

Reply to this comment
Report this review
★★★★★

“Very helpful and great prices ”

Written on: 23/05/2017 by TomH19 (1 review written)

I have used Devitt to insure my first A2 license motorbike and they were incredibly helpful with the process and they were very reasonably priced for the bike considering it's a sports bike the policy is still cheap with good cover! Would definitely recommend to friends and family as it's been the most friendly and competitive company I've used for insurance so far! There is never any hassle with contacting them and I'm never stuck on the phone for hours which is great when sorting out things… Read Full Review

By Devittinsurance

Written on: 25/05/2017

Thank you for taking the time to write a review! We're very pleased to hear we were able to offer you a policy to suit your needs at a price you're happy with.

Reply to this comment
Report this review
★★★★★

“First rate”

Written on: 19/05/2017 by itwasntme (1 review written)

Insurance hey who needs it, just a necessary evil, as soon as you've bought it they don't give a monkey's. Well perhaps Devitt just might be different? I bought it and through my own stupid fault gave my old address (was in process of moving) and the policy was due to start on a bank holiday. Knowing how they like to rip you off for changing anything, I dreaded asking to have my new address put on. I emailed on a bank holiday and assumed the worst even before the policy had started. I rang them… Read Full Review

By Devittinsurance

Written on: 25/05/2017

Thanks for the excellent review, we're pleased to hear you're happy with how we were able to make these amendments for you, hassle free!

Reply to this comment
Report this review
★★★★★

“Very helpful and hassle free”

Written on: 17/05/2017

Asked for a quote and in no time at all I had a perfect multi bike policy. Hassle free and a great price. Great cover at a fantastic price. Thank's once again… Read Full Review

By Devittinsurance

Written on: 25/05/2017

You're very welcome, thanks for the excellent feedback!

Reply to this comment
Report this review
★★★★★

“first class service”

Written on: 15/05/2017 by JohnGwynant (2 reviews written)

Devitt are the best insurance providers available. The price is great and the coverage excellent, the paperwork is easy to understand and the contact with their customers is second to none. "Keep Britain Biking" is an excellent and unique idea, I always look forward to receiving the magazine. The articles are interesting and informative. Last but not least, Devitt do not load their policies year on year like some car companies do. I know I can rely on my renewals only being increased by… Read Full Review

By Devittinsurance

Written on: 25/05/2017

Thank you for your fantastic review, we're very pleased to hear you're happy with the service we provide and that you also enjoy our online biker community KBB...that's excellent! We really appreciate the great feedback!

Reply to this comment
Report this review
★★★★★

“Best price!”

Written on: 15/05/2017 by Angelpetrov (1 review written)

Best price easy quote to fill online great customer support!! No what to say more guys im gonna use them again and again cuz they are simply The Best! ;)… Read Full Review

By Devittinsurance

Written on: 25/05/2017

Wow, thanks for the fantastic feedback, we're pleased to hear you're a happy customer!

Reply to this comment
Report this review
★★★★★

“Best by far”

Written on: 14/05/2017 by Megansdaddy (1 review written)

Just when everyone else was putting up the cost of insurance devitt bucked the trend and stayed fare. Easy to use site for guidance and great customer support. Overall a fast and friendly service designed to help… Read Full Review

By Devittinsurance

Written on: 25/05/2017

That's what we like to hear, thank you for your excellent review.

Reply to this comment
Report this review
overview