Devitt Insurance Services Reviews - www.devittinsurance.com

North House, St Edwards Way, Romford, RM1 3PP
★★☆☆☆
2.5 / 5
38% of users recommend this
  • Customer service

  • Value For Money

Description (provided by business)

Devitt have been arranging motorbike insurance for UK bikers since 1936 and work closely with some of the UK's leading insurers, automotive brands and motorcycle organisations. We actively encourage our customers to write reviews in order for us to identify best practice but also any areas for improvement. Insurance can often be a confusing purchase, however we provide easy-to-use guides on our website, such as help when buying insurance, saving money on insurance and information about a making a claim to our 24/7 UK based Claim Help Line. If you ever have any feedback for us, you can use our 'Contact us' page on our website. Look out for our regular competitions on Facebook too! We look forward to hearing from you and resolving any issues.

Media Gallery for Devitt Insurance Services - www.devittinsurance.com

Devitt Insurance Services - www.devittinsurance.com

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Latest Reviews

★★★★★

“Brilliant service! ”

Written on: 30/10/2014 by AlexWoods231 (1 review written)

I spoke to Bradley today for my sons bike insurance. He was very polite and helpful! Great telephone manor, he had to refer the modifications over to the insurance company, saved me holding and running up my phone bill, he kindly advised to call me back. Bradley called me back in 10-15minutes as promised and got on with the quote. My son is very happy this evening… Read Full Review

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★★★★★

“Fantastic & Amazing Customer Service”

Written on: 28/10/2014 by Stokes102 (1 review written)

I don't normally have the time or willing to write reviews but I cannot express the way Bradley (ext1050) dealt with my call, went that extra mile and got things sorted very quickly. I've been a customer at Devitt for serveral years and the way I've been treated by Bradley there will be plenty more. … Read Full Review

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★★★★★

“New Policy, Great customer Service”

Written on: 22/10/2014 by B3NNO (1 review written)

Contacted RAC Motorbike insurance for my first motorbike, after completing a Compare the Market comparison to which RAC came out the cheapest for me. Its my first bike so i expected the insurance to be high, but the quote was rather cheap so i decided to ring and make sure that it was correct. I Spoke to Martin who advised that i did not add some necessary additions to the policy in question who then informed me what they did. He was very Helpful in every way and i am more that happy to have… Read Full Review

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★★★★★

“Problem sorted by Martin”

Written on: 18/10/2014

Problem professionally sorted by staff member in office on telephone… Read Full Review

By Devittinsurance

Written on: 20/10/2014

Thanks for the review!

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★★★★★

“Great service”

Written on: 18/10/2014 by JazleneKoenig (1 review written)

The staff member was very helpful very clear and explained every thing well, she is an asset to your firm… Read Full Review

By Devittinsurance

Written on: 20/10/2014

Thank you, excellent to hear you received good service. Thanks for the review!

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★★★★★

“Polite, quick, efficient”

Written on: 17/10/2014 by TheLadiesWho (1 review written)

I'm busy so I'll be brief. Bradley Hampshire just got on with amending my insurance and that's exactly what I wanted - no guff, no script, a real person. My car insurance company called me this morning, seeing if they could add the bike. It made me want to stick my head in an oven. But Devitt's customer service is just quick, respectful and easy. Thank you… Read Full Review

By Devittinsurance

Written on: 20/10/2014

Fantastic to hear, many thanks for the excellent review!

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★★★★★

“Service Excellence from helpdesk. ”

Written on: 17/10/2014 by Castilloww27 (1 review written)

Called helpdesk at BMW Motorad I surance to check up on policy document. Agent Martin was straight to the point and knowlegeable with a sense of humour. Highly recommended service… Read Full Review

By Devittinsurance

Written on: 20/10/2014

Thank you for the review!

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★★★★☆

“help on the form”

Written on: 17/10/2014 by qyParrish401 (1 review written)

Ansered all the questions well and quickly… Read Full Review

By Devittinsurance

Written on: 20/10/2014

Great to hear your questions were answered quickly, thanks for the review!

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★★★★★

“Bike insurance (two bikes)”

Written on: 17/10/2014 by AmariBennett (1 review written)

Martin , very good rep. Easy to communicate with.good to deal with … Read Full Review

By Devittinsurance

Written on: 20/10/2014

Excellent to hear, thank you for the review!

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★★★★★

“CDL 01408667”

Written on: 15/10/2014 by MsSoulie (1 review written)

Rang as we had noticed we were paying for 2 motorbike ins polices. We had called in Aug to say the renewal price quoted was too expense and to advise we were not going to renew. Spoke to 'Martin' who was most helpful he went away and investigated our concerns and also advised that we are not allowed to have running 2 policies and as we had already renewed with another company, to send in proof that we had infact done that, the policy and the direct debit he would cancel and a refund would be… Read Full Review

By Devittinsurance

Written on: 20/10/2014

Your thanks has been passed over, thank you for the review!

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★★★★★

“Excellent telephone manner , service perfect, very...”

Written on: 15/10/2014 by Grahammalam (1 review written)

Excellent telephone manner , service perfect, very easy to communicate with , explanations very clear, very peasant person , totally satisfied, recommend to anybody… Read Full Review

By Devittinsurance

Written on: 20/10/2014

Thanks for the fantastic review, we're pleased you're satisfied with the service!

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★★★★★

“great!”

Written on: 15/10/2014 by jonny_6 (1 review written)

Tried 3 times today to set up my policy on my new car....but kept having to phone back or change details or email documents...very difficult whilst working. On the 3rd attempt however, i got a very helpful girl ... She was fantastic! and i got my whole policy sorted in about 15 minutes! Very professional and polite...great service, thanks . … Read Full Review

By Devittinsurance

Written on: 20/10/2014

Thank you for the review!

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★★★★☆

“Insurance Quote”

Written on: 15/10/2014 by fluscombe (1 review written)

Very smooth operation. Getting a quote was easy. Your consultant Martin made it very easy and explained everything and answered all my questions… Read Full Review

By Devittinsurance

Written on: 20/10/2014

Great to hear, thank you for the review!

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★★★★★

“Fantastic Customer Service”

Written on: 15/10/2014 by DChandler (1 review written)

Martin was fantastic on the phone to myself, very helpful. Great part of your team :)… Read Full Review

By Devittinsurance

Written on: 15/10/2014

Thanks for the review, excellent to hear you were pleased with our service.

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★★★★☆

“Sorted in the end”

Written on: 14/10/2014 by cliffo88 (1 review written)

after calling and speaking to someone who told me it was going to end up costing me around £800 to cancel my existing policy and start a new one on my new vehicle i decided to cancel the policy completey. i then redialed after deciding that this just wasnt good enough and i was connected with Martin who resoved the problem in no time at all gettin me a change of vehicle with my current insurer and explaining all the involved costs clearly until i understood fully. Martin was very helpful and… Read Full Review

By Devittinsurance

Written on: 15/10/2014

Thanks for the review. We're pleased to hear that Martin resolved the issue for you.

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★★★★★

“insurance company ”

Written on: 14/10/2014 by Padilla250 (1 review written)

Today I was help by Martin and found is service first rate and got results and will be able to introduce friend and family to your insurance service… Read Full Review

By Devittinsurance

Written on: 15/10/2014

Thanks for the great review!

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★☆☆☆☆

“Robbing ”

Written on: 26/09/2014 by Nicholsbl442 (1 review written)

I work away and I got my motorcycle insurance from Devitt online when i returned from work I had a letter waiting for me saying that my motorcycle insurance had been cancelled due to me not sending my 1 years no claim bonus. when I called them to explaine I was told that I have to pay for the full year. I tried to explaine my point and then to top it off iv been charge late fees. Im really not happy with this outcome never herd of anything like this. Now I don't own the motorcycle but I have to… Read Full Review

By Devittinsurance

Written on: 08/10/2014

Hi David,

I'm sorry to hear of this situation, unfortunately we are required by our insurers to provide documentation from our customers and if these requests are ignored we have no choice but to cancel the policy.

We request these initially with your policy documentation, then send reminders via email and post as we do want avoid having to cancel your insurance.

Kind regards,

Devitt Customer Service Team

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★☆☆☆☆

“never again”

Written on: 05/09/2014 by shadow7385 (1 review written)

Worst worst insurance ever. Canceled motorbike insurance it was just two months left so 9.95 per month. Nobody told me about cancellation fee (£50) moved houses after around two month received bill for £70 phoned them to ask that is it. They explained me everything and i was like sorry i not received letters as i moved houses and was never told about 50 pound charge it would be more cheaper just pay 2 month worth insurance they said i must pay whole bill. Even after explaining everything i… Read Full Review

By Devittinsurance

Written on: 08/10/2014

Hi,

I'm sorry to hear that you're unhappy with the service you received from us. We make it clear to all of our customers at the inception of their policy about our fees and you have 14 days to cancel. I'm afraid that cancellation fees are industry standard and you will almost always be charged this by any other company to cover the administration cost of cancelling your insurance early.

Kind regards,

Devitt Customer Service Team

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★☆☆☆☆

“DEVITT ARE WORSE THAN AWFUL”

Written on: 26/08/2014 by Averie483 (1 review written)

Almost impossible to contact, best method is to tell the telephonist that as you didn't get promised callbacks, or replies to emails if they don't put you through straight away you will report them to the financial authorities, you'll get through straight away! They have built a wall for customers to penetrate, a common bullying company tactic these days. They cancelled my policy without warning as I had made a genuine error, no second chance, and they continued to take payments and want to… Read Full Review

By Devittinsurance

Written on: 08/10/2014

Hi,

I apologise if you had trouble getting through to us, but sometimes we can experience a very high number of calls. If our customers do not provide details requested then we have no choice but to cancel their policy as we are required by your insurer to provide the necessary details. We make every attempt possible to contact our customers when they have not supplied this, including requesting this at inception, sending a reminder email and a final reminder letter seven days before a policy is cancelled.

I'm sorry to hear that you're so unhappy with our service and if you would like this looked into again please get in touch with us via the 'contact us' form on our website.

Kind regards,

Devitt Customer Service Team

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★☆☆☆☆

“I was looking for an insurance to cover for two...”

Written on: 09/07/2014 by wpac (1 review written)

I was looking for an insurance to cover for two additional riders insured to ride my bike to be able to carry pillion passengers. Bennetts did not offer this option, so I called Devitt Insurance. I spoke to a customer advisor and I asked him if it was possible to insure the two additional riders to carry pillions passengers. He replied “yes...no problems at all” I also asked to ensure this was stated on my insurance certificate, he said it would be. On receiving the certificate it did… Read Full Review

By Devittinsurance

Written on: 08/10/2014

Hi,

I would like to look into this for you, but we have no details to refer to about your policy on this site. I apologise that you have had a bad experience with us and I can assure you that we respond to all complaints and take them very seriously. Please get in touch using the 'contact us' form on our website, stating your name and registration number and mention that you are from Review Centre and we will look into it immediately.

Kind regards,

Devitt Customer Service Team

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