| Customer Service | 0.3/10   |
|---|---|
| Quality of website | 2.8/10 |
| Value for Money | 1.5/10 |
| Overall rating | 0.7/10 |
Full review by
Guest.
on 2nd Dec 2008
User Rating : 0
Respect :
0
Good Points: NOTHING
Bad Points: SLOW! Received wrong book! Slow refund (in fact still haven't received it yet)
General comments: I wished I could've read these review before I ordered! I order a fluid mechanics book. It took ONE AND HALF MONTH to receive a WRONG BOOK. I sent it back in mid October, kept emailing them to check up on the progress. I did not receive a reply to my emails, and I still don't have my money back. It's December now. I have no book, no money back.
Guest.'s review and ratings | 84 words
Review by
Guest.
on 13th Aug 2008
User Rating : 0
Respect :
0
It's been 5 months since I sent them Buyback books. I have yet to receive a check and frankly, it seems I may never get one. In short, don't sell your books to Ecampus.
Guest.'s full review | 33 words
Review by
mclellan67
on 10th May 2008
User Rating : 0
Respect :
0
I ordered a textbook from eCampus on May 2nd and my classes started on May 5th. I paid the extra money to have 2-day shipping, but the confirmation email stated that the book would be shipped no later than May 8th and would arrive no later than May 12th!!! When I checked my bank account, I was already charged the price of the book, which they say will not happen until the book ships. I just checked the status of the order this morning and it had changed from "drop-shipping" to "on-order," and I ...
mclellan67's full review | 204 words
Review by
alexbluenyc
on 11th Feb 2008
User Rating : 2
Respect :
0
I have bought a book from ecampus.com, and they mentioned that orders over $59 are qualified for free shipping. I had been charged with the shipping due to a hidden statement saying that not all the buyers/seller qualifies. I just find this a wrong way of doing business. If you are a potential buyer be careful what you are charged for, as you may end up paying a lot more than you think. You can probably find even better deals on the Internet. I'm posting here a copy of my discussion with ecampus ...
alexbluenyc's full review | 241 words
Review by
tfschueller
on 7th Feb 2008
User Rating : 0
Respect :
0
Terrible customer service. I bought a new text book as a reference book. When I notice that 46 pages were missing, not ripped out, but actually not part of the book when manufactured, it was past the 30 day return period. Customer service will not work with you on an exchange period. I tried BBB but again they stand by their return policy, even if the book is defective. I'll use Amazon or my local bookseller from now on.
tfschueller's full review | 87 words
Review by
Guest.
on 23rd Jan 2008
User Rating : 0
Respect :
0
I ordered a textbook from them. After not hearing from them for a week I called to check on the status. I was told that I had to send an email to check on the status. I sent an email. A week later, I still have not heard from them. One day before class starts and I have to order from someone else.
Guest.'s full review | 79 words
Review by
londonky
on 21st Jan 2008
User Rating : 0
Respect :
0
Ordered book from eCampus for online college course. Had to have book for access code to begin online class. Book ordered Jan. 9. Recieved email stating would ship no later than Jan. 16 and be delivered by Jan. 17. (paid additional cost for expedited ship). Had not received book by Jan. 21 (2 wks behind in class) Received email from them stating their supplier did not have item and would be searching for book elsewhere. Stated they were sorry for inconvenience.
Cancelled my order... Credi ...
londonky's full review | 107 words
Review by
elizabetho330
on 13th Jan 2008
User Rating : 0
Respect :
0
Almost two weeks after placing my order at ecampus.com, I began to get nervous because not only had my book not arrived and I had gone two days of classes without the required text (I had paid the extra money for fast delivery), but they hadn't even charged my account yet! After submitting an inquiry about my order, I was told that due to a some change with their suppliers, they didn't have the book anymore, and there was no expected shipment date. They made no attempt whatsover to notify of thi ...
elizabetho330's full review | 122 words
Review by
Guest.
on 10th Jan 2008
User Rating : 1
Respect :
0
I ordered a Human Anatomy book which came as a package with a cd-rom. The book came without the CD, and now it is too late to return it. Also, I think their customer service is atrocious and the book I ordered took forever to come. I will NEVER buy books from them again.
Guest.'s full review | 64 words
Review by
wheaton24
on 26th Sep 2007
User Rating : 0
Respect :
0
I ordered a textbook for my daughter from eCampus on September 9th, and paid extra for a 2 day rush delivery. She hadn't received it by the middle of September, so I sent them an e-mail asking them to contact me right away. They never did. There is no phone number to call. It is now September 26th and the book still hasn't arrived. Now the need for the book is critical. I cancelled the order (same e-mail process) and ordered overnight via Amazon. It's more expensive, but what good is a "d ...
wheaton24's full review | 112 words
Review by
karattop
on 22nd Aug 2007
User Rating : 1
Respect :
0
They have a lifetime rating of 1.14 out of 10 on another site. Wish I'd checked more thoroughly before placing my order. The best I can do is put this review everywhere I can think of. I ordered Jul 31, 2007 and got an email the next day saying "We expect that Shipment # is expected to ship no later than Aug 10 2007 making your estimated delivery date no later than Aug 15 2007." On Aug 10 I got an email stating the following, "At this time we still expect to fill your order and shipping shou ...
karattop's full review | 330 words
Review by
sodisgusted
on 8th May 2007
User Rating : 0
Respect :
0
5/1/07 I ordered a book from eCampus to be shipped 2nd day air. 5/2 I received an email created at 3:46am to confirm my order and shipment. 5/8 - My credit card has been charged. My book has yet to arrive. And I was unable to complete an assignment because I didn't have my book!!
sodisgusted's full review | 111 words
Review by
nungnung
on 19th Feb 2007
User Rating : 9
Respect :
0
I tried ordering the same textbook from amazon.com, they told me to wait 1 week. then e-mailed me that it's gonna take another 2 weeks. If I still want it, then 2 weeks. later I called them, then they told me they're NOT gonna be able to ship it to me sooner than another 2 months!!!!!! So I cancelled the order, searched around and then found ecampus.com, ordered from them, got it in 5 days, and the price is A LOT cheaper! Wish I've found ecampus.com earlier, so I wouldn't have had to go through ...
nungnung's full review | 101 words
Review by
xcindy82x
on 13th Oct 2006
User Rating : 0
Respect :
0
I ordered a textbook from eCampus.com that they sent to me with missing items inside. When I emailed them twice about the missing items, they never returned any of my emails. One week later, after sending them a threatening email, did they finally respond back, but yet were not very helpful and practically accusing me of lying about the missing items. When I sent them the information that the textbook was suppose to come with the items as promised, they once again emailed me back and said that i ...
xcindy82x's full review | 199 words
Review by
JR720
on 2nd Sep 2006
User Rating : 0
Respect :
0
Poor customer support. Untruthful information on availability of books. We are placing a complaint with BBB and will try and see what our credit card company can do. My son is scrambling to find replacement books and is not having a good start to his freshman year. Wish we thought of doing a bit of research before ordering with ecampus.com
JR720's full review | 136 words | 1 comment added.
Review by
jfields88
on 19th Apr 2005
User Rating : 0
Respect :
0
Avoid ecampus.com at all costs. They shipped me the wrong book and expected me to keep (wrongly described on website, they shipped a similar book with a totally different IBSN number), and to make matters worst they shipped me a used book when I ordered a new one. I returned the item and was told it will take 30 (yes 30!) business days to receive a refund. Went to Half.com and got what I needed for an even lower price.
jfields88's full review | 103 words
Review by
janmibin
on 6th Apr 2005
User Rating : 0
Respect :
0
eCampus.com shipped the wrong book, asked for refund and told that it will take 20-30 days, waited forom Feb to April, no sign of refund or explanation.
janmibin's full review | 34 words
Review by
beverlyachc
on 10th Feb 2005
User Rating : 0
Respect :
0
If you ever want to actually receive the books that you order online, do not order them from ecampus.com. I, like most people who have enough money to buy something online, work full time. So I am not home at 2 in the afternoon. This is the only time that the delivery copmany, which Ecampus uses, delivers. After leaving several notes with my signature asking for the books to be left in the lobby of my apartment building, they returned the package to the station. I called the station to requ ...
beverlyachc's full review | 333 words
Would you like to see a review that's not being listed?
| iSubscribe | £3.50 |
| Additions Direct | £42.95 |
