Picture courtesy of Jason.
| Value for Money | 5.7/10  |
|---|---|
| Reviewer Rating | 14/10 |
| Overall Rating | 13.5/10  |
Full review by
Zer0Kbps
on 30th Sep 2008
User Rating : 3
Respect :
0
Good Points: Good Rates. Generally a very good mortgage lender.
Bad Points: Customer Service.
General comments: I have been with FA for 6 Years now, they generally are a good mortgage lender and offer competitive rates, they also support there customers circumstances well.
There biggest problem is only there sales and service team, it really lets down what is a good company. Half of there sales team should be sacked for shear ignorance to there company setup.
Zer0Kbps's review and ratings | 70 words
Review by
doleawg
on 23rd Jul 2008
User Rating : 0
Respect :
0
Rate was good but their inability to do a draw down of equity without a complete re-mortgage is a joke. You cannot draw down money with the crowd, you have to do a complete re-mortgage if you want to borrow more.
doleawg's full review | 42 words
Review by
sammyxiao
on 23rd Jun 2008
User Rating : 1
Respect :
0
We have applied a loan with First Active last Oct, and within a month the loan was approved, but we then there was near-endless waiting. Two weeks ago they told us that our signatures were different in different documents, but these are the docs that we signed at our solicitor! Ok, we signed them again with at our solicitor, now they told me the application is in the validation queue, and goodness knows how long it would take! Yeah they told me 3-5 working days. It's a complete joke, I don't rec ...
sammyxiao's full review | 160 words
Review by
Guest.
on 17th Apr 2008
User Rating : 1
Respect :
0
It is an absolute complete nightmare when ever you need to contact First Active for any questions about your current mortgage. I have tried around 20 times since having my mortgage with them over the last 2 years and I have NEVER once had any call answered. I have spent the last week trying to contact them and I have still not had a call answered. You are just put on hold and told you are in a que to the next possible adviser. The longest at any one time at the moment is an unbelievable 1 ho ...
Guest.'s full review | 136 words
Review by
fedupk
on 1st Apr 2008
User Rating : 0
Respect :
0
I re-mortgaged with First Active 3 years ago and the switch over process was a complete mess - I spent lots of time calling them to find out how things were progressing, "associates" of First Active were telling me that things had been done that later transpired they hadn't - documents were sent to the wrong departments, etc etc. I complained about this when things were finally completed and to their credit they did follow up my complaint well and I received a gift of wine. 12 months later I rel ...
fedupk's full review | 213 words
Review by
R Barnes
on 16th Jul 2007
User Rating : 3
Respect :
0
Very poor administration and Customer Service with First Active Mortgage.
R Barnes's full review | 152 words
Review by
BasG
on 15th Nov 2006
User Rating : 10
Respect :
+1
I have been with them since June of this year. I switched to them after being recommended by a friend. He got his mortgage through a financial adviser, so I decided to take the plunge and cut out the middle man ;-)
Their website is very clear, and so is the First Active Mortgage application process. Should you have any problems or questions, their customer relations team are very easy to reach. There were no long hold times, and they were very friendly and helpful. My Bank of Scotland fixed ...
BasG's full review | 238 words
Review by
leelee1979
on 8th Nov 2006
User Rating : 2
Respect :
-1
The First Active mortgage was easy to set up. The interest rate was good, and over-payments were easy and not penalised.
However, the level of fees to change mortgage were changed just before the fixed rate period of the mortgage ended, making it difficult and expensive to change mortgage companies after the fixed rate period.
Overall disappointing.
leelee1979's full review | 57 words
Review by
Tewbacca
on 25th Apr 2006
User Rating : 10
Respect :
0
First Active Mortgage - I am pleased to be the first person to happily write a review on First Active.
I have been in the sticky situation of having to re-mortgage my ex partner out of my house and have hunted around for ages to get a good deal and I believe I found it with First Active.
All my basic legal fees and the valuation fee have been paid for me - no catches and not paid up front and refunded later either!
Not being in the position of being able to stump up a product fee, First Activ ...
Tewbacca's full review | 397 words
Review by
Tewbacca
on 22nd Apr 2006
User Rating : 110
Respect :
0
First Active Mortgage - I am pleased to be the first person to happily write a review on First Active.
I have been in the sticky situation of having to re-mortgage my ex partner out of my house and have hunted around for ages to get a good deal and I believe I found it with First Active.
All my basic legal fees and the valuation fee have been paid for me - no catches and not paid up front and refunded later either!
Not being in the position of being able to stump up a product fee, First Acti ...
Tewbacca's full review | 397 words
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