I've bought from UK Digital on two occasions (inc using PX) and all was well - I have left positive feedback previously. However....on this occasion: Friday: I placed an order for an Olympus XZ-2 accepting a PX deal which I thought was fair. On the Monday, I posted back my PX camera, original box, as new condition, with extra padding and in a strong box to prevent the possibility of damage in transit. Wednesday: By this time, I think I had received confirmation of receipt of my parcel but in any case I was a little troubled to see that my order still remained as "passed to our warehouse for preparation" and seemed to have stalled so I called them to check everything was proceeding OK - 0845 number (cost of?) Three attempts - then finally got to speak to someone. I was reassured that all was well but the order remained as pending (why?) and there was nothing further that could be done. Thursday: I received a call to say that it was not now possible to fulfill the order because stock was unavailable "Olympus have withdrawn the camera due to lack of sales". Whilst a pleasant 'phone attitude, it was somewhat annoying. The camera had been advertised as "in stock" when I placed the order with a "normally 5 day delivery" so availability shouldn't have been an issue(?). The XZ-2 is still available from other retailers. (Are UKD purchasing stock on receipt of an order for certain models?). I was offered a refund or credit for my PX camera which was OK but I just wanted to complete the order by now and so I opted for a Lumix LX7 (my second choice anyway) - this wasn't discounted as much as the XZ-2 - the same price is advertised by other dealers too. "Any possibility this could be dispatched before I go away for the weekend then?" "No - sorry". I was then promised a delivery on the following Wednesday - Tuesday was possible but I knew I would still be away - a total of 12 days from placing the original order. It then turned up on the TUESDAY - luckily DPD messed up and delivered it later than planned so things tied up. I had literally just got in. Could have done with a stronger box in my opinion and better taped too. There was no padding filling the space around the new camera box inside. This meant that it was free to slap around from side to side inside the parcel - wonderful :-( Luckily there appears to be no damage but the lid of the manufacturer's box was just about to come open and spill the contents. Think I'm glad this is over. No big drama - it's not life or death - but could it have been a nicer experience.