written by Sarahjane89 on 25/02/2024
Dreams Cambridge is incredible they are particularly helpful, I can in with a budget and they excelled at giving me the best for my price range. I am over the moon with my purchase and would like the thank them.
written by J91964 on 16/02/2024
Bought a mattress from. Dreams which I used for 3 and a half years. It cost £855. Mattress developed a dip despite being rotated regularly and only being slept on by me. I am a slight woman and this definitely should not have happened. It also developed very odd yellowish stains despite always being covered with a mattress protector and in strange areas which were not where my body would have been. Dreams answer was for me to pay for an independent report costing me more money and refused to do anything else.not even to come and look at it.i will never use them again and the mattress now has to go to the tip! I have had mattresses for 10 years which were better quality.
written by SamAsh24 on 15/02/2024
I was waiting for my son and decided to pop into dreams beds , I was greated by a lady called Niamh , she asked me if I needed any help, I said yes actually my son’s bed currently at home is falling apart and I need to get a new one but I also need to have Storage. I was shown shown numerous storage options and sizes of beds, including TV beds.. I found that NIamh listened to my needs. I said to her just going to pop out while I get my son and we will be back within half an hour. I went back into the store I showed my son, the beds that were available and the mattresses, he even tried them out , I ended up buying a lovely Ottoman bed with matching headrest, a new mattress and two new pillows. fantastic service. We were offered coffee which was great and I would say NIamh is a credit to your company . I highly recommend dreams oh and they take your old bed a way .
written by DiTr on 18/01/2024
Very happy with the service given by the Aylesbury branch. Was happy to spend time with us but also was not pushy. Delivery was good with a telephone call in the morning to say how far away they were. Old mattress taken away and new bed and mattress installed. Unfortunately I have picked the wrong mattress and this is now being replaced under the 100 day guarantee. The online chat for this was very slow so after being pn for 20 mins or so I telephoned but again it took a long time to get through to customer service. Once through it was dealt with reasonably quick.
written by RozR on 16/11/2023
Bought extra firm matress paid over £1000 after 9 days the dipping was very noticeable and bed was very uncomfortable.We contacted the store as they gave 100 days trial was told we would have to wait 30 days to exchange and only vouchers would be given as other bed was over £200 cheaper as pensioners I'm disappointed that this is not explained at point of sale.Customer services then told us that because we have said the matress had dipped we would have someone come to check if it was a fault this was weeks ago and they have failed to contact us at all .Customer service is terrible and the exchange policy is not what they advertise. Avoid at all costs.
written by Amrita899 on 08/10/2023
Absolute awful. Read the real views. Do not buy unless you really are desperate and there is no other choice. They are the worse. They run like a small organisation with small minded people running it. No wonder each branch looks like it hasn’t been touched since probably they first opened.
written by CarlyPorterfield82 on 01/08/2023
During a headboard repair, Dreams technicians damaged my £2k Therapur mattress, purchased through Dreams in November, rendering it unusable. Despite visible damage (the pillow top is completely and irreversibly warped), Dreams contest the damage and are taking no action to remedy a situation entirely of their making. They are using a misleading Homeserve survey to support this, despite the Homeserve employee assuring me they only deal with manufacturing faults and not accidental damage. Dreams are using this report to refute any damage despite my having provided photographic evidence irrefutably showing the damage caused by their technicians. I have paid for bed insurance etc and am now having to fork out for a new mattress a week before giving birth or I will not be able to sleep in my own bed. I will be reporting to trading standards and the furniture ombudsman. I’ve never been so disappointed in a company. Do not use Dreams. I wish I’d have used a local independent company instead who value customers but you live and learn. The customer service representatives have all been polite and understanding and with the exception of the two technicians who caused the damage, any other technicians I have dealt with have been very professional, but company policies are clearly woefully lacking. I’m a business owner myself and if a staff member of my company damaged a customer’s property I would replace it without hesitation. I’m absolutely sickened by this situation.
written by AdamUSM on 20/07/2023
I have no complain to mattress quality, but have a huge complain to customer service and the way they handle the issue. I bought a single mattress and topper from Dreams for my daughter. Immediately, after starting to use them she started to have red spots on her body which was itching. Initially we thought its allergy, but the doctor said its a bug bites. Since we never had this kind of issue in our home, and we don't keep pets, we came to conclusion that something wrong with the mattress/or topper as the problem started exactly the time when we started to use the them. To check if our conclusion was correct she slept few nights in old mattress and in a different room and the problem disappeared. We called the shop which sold the mattress which directed us to customer services. You know what customer service said? That the Dreams never had this kind of issue before and its our problem, they said we need to call specialist to get rid of this mattress!!! At the end of the day - I bought a mattress and topper which I have to get rid of in 20 days and on one in charge but me! I always used Dreams mattresses before and was happy since they were no any problems with them, but when you have an issue they are not helpful at all. Definitely I will raise complaint and if needed I will prove that its a Dream issue and not mine. BEWARE GUYS THAT THERE ARE BAD DREAMS ALSO.
written by Roche498 on 30/06/2023
I've had to give Dreams a One Star rating because it doesn't give the options for none. Bought a £1400 Therapur ActiGel mattress just over a year ago. The mattress has sagged, despite rotating as per instructions, it's surface is bobbling, and threads are loose all over the surface. Went into the Doncaster store from where we bought this, only to be told to "ring customer Services, here's the number". I asked if they could but was told it would be quicker if I did this myself. The store staff couldn't have given a monkeys. I placed a call with Customer Services and after a 42 minute wait, I decided to make contact via email. I'm still waiting to hear back. I'll keep you posted, but from the lack of response, I would advise, save your hard earned pennies and invest them with another company.
written by Wilsonpq1984 on 01/06/2023
Exceptional customer service from their shops through to their head office support! Probably not the easiest customers my wife and I as both had different needs but we got our dream mattress after a lot of coming and going. The dreams customer support were magnificent all the way through, advising, exchanging and even refunding the difference when the mattress we bought was reduced in price - wow! A real lesson for those companies who fail in customer service - thanks so much to all at Dreams, we’re delighted with our new mattress.
written by Thiersbrandao on 05/05/2023
I spent almost 2700 pounds with them. They have the worst customer service ever. Horrible people. They have zero empathy when. You have an issue. I had a stroke so my neck is very sensitive. I asked to change my pillow they refused and treated me as liar. It’s just humiliating way to treat their customers. Never anymore.
written by YANAITOWN on 14/04/2023
We want to sincerely thank the team at Doncaster Dreams.co.uk who made our visit so memorable on a cold, wet day when we were feeling not like shopping for furniture. They are so so sincere and kind and go out of their way to make you so welcome in their shop. They are unlike any other store I have ever visited. We bought a sofa bed there last Monday. They gave us a cup of tea, then asked us if we wanted another one, they booked a taxi back to town for us, they gave us a considerable discount and the sofa was such a bargain. It is a dream store for sure and FAR FAR better than all the rest. Most of the others were not even friendly. This group of special people work so hard and are excellent! Thnak you. I will NEVER forget your love towards us.......! Ever.. you are a special brilliant company and I hope people buy their things from you. .
written by MattCragg on 24/03/2023
DO YOURSELVES A FAVOUR AND BUY ELSEWHERE Made the grave mistake of buying a mattress topper several weeks ago and tried it for two nights only to find it uncomfortable. As their site states you are entitled to your money back after a certain amount of time trialling the item, I duly paid the postage and returned it. I have been waiting weeks for my money and now they aren’t even returning email. COMPLETE RUBBISH PRODUCTS AND EVEN WORSE AFTERSALES SERVICE.
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