written by Sarahjane89 on 25/02/2024
Dreams Cambridge is incredible they are particularly helpful, I can in with a budget and they excelled at giving me the best for my price range. I am over the moon with my purchase and would like the thank them.
written by SamAsh24 on 15/02/2024
I was waiting for my son and decided to pop into dreams beds , I was greated by a lady called Niamh , she asked me if I needed any help, I said yes actually my son’s bed currently at home is falling apart and I need to get a new one but I also need to have Storage. I was shown shown numerous storage options and sizes of beds, including TV beds.. I found that NIamh listened to my needs. I said to her just going to pop out while I get my son and we will be back within half an hour. I went back into the store I showed my son, the beds that were available and the mattresses, he even tried them out , I ended up buying a lovely Ottoman bed with matching headrest, a new mattress and two new pillows. fantastic service. We were offered coffee which was great and I would say NIamh is a credit to your company . I highly recommend dreams oh and they take your old bed a way .
written by Wilsonpq1984 on 01/06/2023
Exceptional customer service from their shops through to their head office support! Probably not the easiest customers my wife and I as both had different needs but we got our dream mattress after a lot of coming and going. The dreams customer support were magnificent all the way through, advising, exchanging and even refunding the difference when the mattress we bought was reduced in price - wow! A real lesson for those companies who fail in customer service - thanks so much to all at Dreams, we’re delighted with our new mattress.
written by YANAITOWN on 14/04/2023
We want to sincerely thank the team at Doncaster Dreams.co.uk who made our visit so memorable on a cold, wet day when we were feeling not like shopping for furniture. They are so so sincere and kind and go out of their way to make you so welcome in their shop. They are unlike any other store I have ever visited. We bought a sofa bed there last Monday. They gave us a cup of tea, then asked us if we wanted another one, they booked a taxi back to town for us, they gave us a considerable discount and the sofa was such a bargain. It is a dream store for sure and FAR FAR better than all the rest. Most of the others were not even friendly. This group of special people work so hard and are excellent! Thnak you. I will NEVER forget your love towards us.......! Ever.. you are a special brilliant company and I hope people buy their things from you. .
written by Law193 on 07/02/2022
I purchased an adjustable bed from Dreams some ten years ago. Two of the end caps failed. Dreams were able to tell me exactly what bed I had purchased and supplied the telephone number of the manufacturer FURMANAC they quickly supplied the replacement pàrts at a very reasonable price my bed is now very comfortable once more. I would not hesitate to recommend Dreams their after sales service is excellent
written by Alonsoy1975 on 06/11/2021
Went to the Hull store. Welcomed as we went in and asked if we needed help. We said we would appreciate his help. He suggested that we try a machine which would take information from us as we lay on it and suggest the mattresses which the machine considered would be the best for us. The salesman showed us the suggested mattresses, offered us a drink and left us to look at the mattresses. Once we had selected the one we wanted to purchase he explained the various options, including removal of old mattress, insurance and so on
written by on 25/08/2021
The three members of staff were very friendly staff and gave great information!
written by yqHarrington12 on 18/03/2020
Congratulations on your "Dreams Bedroom Furnture" inspirational thanks for sharing. I got my Dreams Bed today very good service. I am a happy woman with a big heart and even bigger personality and big dreams. Sweet Dreams. Thanks again. Morine Barnes 60.
written by NigeWibbs on 04/09/2016
Crikey, if we'd seen these reviews prior to buying a new bed, we wouldn't have gone near Dreams - which would have been a shame, as we have received excellent service. We visited the Dreams showroom at Team Valley Gateshead on August 12th. We were greeted by polite, friendly informative staff who were never at any time pushy - we would have walked if they were! The staff were also very good with our energetic 3 year old granddaughter dashing around. I'm not sure I would have been as relaxed in their shoes! So we bought the bed, it was delivered and assembled as agreed 2 weeks later by 2 smashing lads, who took the old bed away. So thats our experiece with Dreams - great service, no problems whatsoever. Oh, and the bed is brilliant thanks.
written by andrewmcalpine2007 on 01/09/2016
Ordered item there was A delay to get the correct base. They did offer me a loaner base but it was ok. Bed came setup as promised, headboard everything. It took a bit longer than they thought but they kept me informed and she was a great help
written by bigsal58 on 18/02/2016
Really pleased with the service and quality of furniture. Delivery men built bed and put furniture in place a great help.Would order from Dreams again.
written by Von24 on 24/02/2015
thank you once again for your perfect service the staff and all the telephone staff they are very helpful and explain to help and understand we are regular customers because of the high quality goods in beds ,mattresses,pillows,and we will be going back we shop at doncaster dreams and all the staff they are very patient and helpful thank you for your selection of choosing the right staff looking for a bed it must be dreams
written by Omari297 on 21/01/2015
Please if you are thinking of buying from dreams use the doncaster branch, avoid the queens road sheffield branch like the plague, they are totally unprofessional and rude in start contrast to the staff at doncaster who were polite and professional not bore you with details but trust me use the doncaster store.
written by Amiyahm132 on 16/07/2014
From sales to delivery I felt I was looked after and a valued customer. The 2 delivery guys were exceptional! The staff are a credit to the company and I felt I needed to make a special mention. Very friendly, careful and a happy team. Thanks for all your help and I wouldn't hesitate to recommend. Dawn Burrell. (Horsham)
written by ptMcCulloch318 on 05/07/2014
Had two beds delivered by Piotr and Jim they were on time and very polite, they even asked if they needed to remove their footwear when entering the house. An excellent service all around
written by peterriemers on 18/06/2014
They delivered our new bed exactly when expected. Very helpful and efficient. Job well done.
written by herbiegator on 05/03/2014
Visited above 5/3/14. Very helpful staff who helped me select suitable bed and accessories. Made me a cup of coffee while completeing paperwork. I don't drive, and had come to the shop on a whim, on my way to another shop. Having bought far more than I could possibly carry manager very kindly offered to deliver accessories after Store closing time in her own car free of charge. I greatly appreciate her kindness and thought it should be recorded. Many, many thanks.
written by chrishicko on 08/01/2014
I had been sleeping badly and my daughter told me that as my bed was 30 years old I should get going. I wnet To Dreams in Bognor Regis on her advice. I was met by an excellent salesman who steered me round the showroom and I tried many matresses. My final choice was made and it was reduced. Brilliant. Quick delivery and removal of old bed down the stairs and outside where I could take to the tip. My sleep is now excellent with a different feel to the whole night. Super bed, super service and super resulting sleep. Many thanks to Dreams
written by on 25/12/2013
Ordered a bed and received all delivery instructions. It was explained that I would receive a call on the morning of delivery to inform me of my time slot for delivery. I received this call before 8.30 am as explained and was informed 9.30-11.30am. My bed was delivered at 9.45am by two very polite and professional delivery men. They even asked if I wanted them to take their shoes off! They put the bed together as requested and removed all packaging and took this with them. Excellent customer service, the bed was in perfect condition and all was delivered as expected. I would definitely use Dreams again and would recommend them to friends and Family. Thanks to all from a very happy customer.
written by chrishelen43 on 25/11/2013
We purchased a new bed from the Dreams range and it was delivered on the agreed date and carried to the room and assembled. After 30 days we felt that we required a slightly softer mattress so we contacted Dreams After Sales team and arranged a "swop" for a softer mattress although this was more expensive. We paid the extra, arranged a swop date and again this date was met on time. We initially had some problems with the new mattress but we had much help and support from the After Sales team and I am pleased to report that we are happy with our new bed. Thanks to all the team for their help.
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