Dreams Reviews - www.dreams.co.uk

★★☆☆☆
1.8 / 5
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Latest Reviews

★★☆☆☆

“customer service needs reviewed ”

Written on: 25/06/2017 by 243Reid (1 review written)

Visited Dumfries store today. 2 members of staff and one showed us a few beds.narrowed it down and picked one.were left to choose a headboard. Once chosen we looked for staff member and they were sitting on piece of furniture on mobile phone.they saw us looking and moved to other end of store still on phone. No one else in shop and other staff member looked at us on three occasions and then started laughing with other staff who was still on phone. Not once did either of them look like they were… Read Full Review

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★☆☆☆☆

“Products not as advertised”

Written on: 22/06/2017 by ginad40 (1 review written)

I ordered a tempur bed from Dreams which arrived today.I paid £40 more for the same mattress from Bensons for Beds but did so as I could get it as a package with a nice bed from dreams for £1740.It arrived and had no headboard.When I spoke to customer service they told me I would have to buy that seperately for another £300, even though it was pictured on their site and was what I thought I had ordered.I asked to return the base and have been told by a very bolshy 'customer service' that… Read Full Review

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★☆☆☆☆

“Do not buy sale items - sub standard goods delivered ”

Written on: 05/06/2017

Double check sale items. I bought a bed and luxury mattress in the sale, when it was delivered the bed had a very significant hole in it. I phoned Dreams to inform them of the fault only to be told It was not company policy to exchange sale goods for new ones and if i wanted the bed base replaced i would need to pay a further £330 .... Disgusting treatment i did not buy the base and mattress as a sub standard, damaged or faulty item therefore if it has come to me obviously factory damaged… Read Full Review

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★★☆☆☆

“Robbers without the mask”

Written on: 02/06/2017 by aoVargas330 (1 review written)

Having bought the adjustable bed at the time I asked the salesperson is this memory foam was told no and later denied it . On receiving the bed found no one could sleep on it even younger members off the family said far to hard , so off wee go back to do the comfort thing to change the mattress wee paid £3,700 on changing it wee lose £500 pound but has to be done can't lie on it so wee have had the bed months but not getting used if the sales person would have said it was memory foam I won't… Read Full Review

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★☆☆☆☆

“Poor Workmanship”

Written on: 20/04/2017

I ordered a bed from Dreams about a year ago! I had decorators in who moved the bed and broke the head board whilst doing so. I telephoned customer service who assisted me with purchasing new legs for the headboard but then decided not to repair the headboard or let me purchase a new one as a plow to get me to purchase an entirely new Ottoman bed. I am now in the process of removing the headboard and I am noticing that the legs of the beds are not screwed to a hard surface. The legs of the bed… Read Full Review

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★☆☆☆☆

“worst purchase ever”

Written on: 15/04/2017 by 386Henry (1 review written)

Purchased new mattress told them it was to go on pine slatted base -paid £1039 for the one recommended by staff for back pain sufferer ie Sealy pocket premier 2200 pocket sprung.I have had it for one week it is the most uncomfortable mattress I have ever slept on… Read Full Review

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★☆☆☆☆

“Appalling service & support.. 10yr guarantee is a joke!”

Written on: 12/04/2017 by qlHall242 (1 review written)

Terrible company to deal with when you need ongoing support. We spent £1800 on a "quality" mattress called the resplendent following advice from the sale team in store. Both my husband and i suffer with chronic back pain, therefore a good quality matress is a must! We were advised to purchase this mattress as it apparently has good support, we also had a 10 year guarantee. After 2 years, the mattress sunk on both sides and was so uncomfortable... it made our backs even worse. I therefore… Read Full Review

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★☆☆☆☆

“Unreliable ”

Written on: 30/03/2017 by Bransonf178 (1 review written)

Myself and my husband purchased a new bed and mattress from Dreams 3 years ago. We spent approx £1500 in total (£750 of that for the mattress alone). Having spent so much money we also paid for an additional 10 year Guarntee ! 3 years later and the mattress has dipped in the middle and we are both unable sleep on it due to back pain! Contacted dreams who sent out an engineer to be told it was general wear and tear and they would not cover it! We are extremely disappointed that we spent so… Read Full Review

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★☆☆☆☆

“Unhelpful & Poor Service & 20% Admin cancellation charged”

Written on: 09/03/2017 by seg27 (2 reviews written)

went into Dreams to buy a zip and link, but member of staff in bridgend store directed me to a pocket sprung bed instead saying they were cheaper. i got the full demo and spiel on how they worked as id never had one before. come delivery 2 weeks later the mattress is too robust/inflexible to get up the stairs. delivery guy was really nice but didn't want to damage it getting it up there. Store are considering this a cencellation and charging us 20% of order (nearly £300)for their "admin"… Read Full Review

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★☆☆☆☆

“Utterly disappointing customer service”

Written on: 27/02/2017

I bought a new bad and mattress from Dreams in December 2016, to be delivered in Jan17. On the evening before the delivery day, i got a call from customer team saying the mattress was not available and they would have updated in the next week or 2. I told them this was a real issue as I needed a bed where to sleep, and they offered an airbed, which was not an option for me as my wife is pregnant and they were talking of at least few weeks. So I went to the shop, and after over 1hour discussion… Read Full Review

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★☆☆☆☆

“NO RETURN POLICY. INFORMATION NOT GIVEN”

Written on: 24/02/2017 by JAMESbre89 (1 review written)

I purchased a £2,000 bed from Dreams recently and needed my delivery altered. The company failed to achieve this and blamed me the customer for this!!! I asked to cancel but Dreams do not offer refunds at any level. STAY WELL AWAY CUSTOMERS - WHAT SORT OF COMPANY OFFERS NO RETURNS - POOR CUSTOMER SERVICE… Read Full Review

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★☆☆☆☆

“Dreams - What a Nightmare - Appalling Customer Service!”

Written on: 18/01/2017 by nocustomercare (4 reviews written)

I selected a Westland D Matress which was not available to view in the Salisbury Dreams store, but I was shown an alternative product which was supposed to a close match. After waiting nearly 3 weeks for delivery the mattress delivered was much firmer that the one in store. I then visited the Salisbury store and arranged a ""Comfort Replacement" and agreed in writing the replacement would be delivered free of charge as the product description was wrong. The following day I received a call from… Read Full Review

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★☆☆☆☆

“Never shop at dreams bedding ”

Written on: 15/01/2017 by JasJassal (1 review written)

I would rather jump into a pit of venomous snakes than shop ever again at dreams bedding. Established as a leading UK bedding brand, on delivery of my bed they refused to collect the divan, only mattress. I had requested sales team to remove both units. Customer service and aftercare was lacking from Hayes branch. Only interested in sales. Caused me considerable grief and I paid in the thousands. Will ensure my social media network and friends are made aware of my experience… Read Full Review

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★☆☆☆☆

“Don't use”

Written on: 22/12/2016 by Pattersonzw24 (1 review written)

Just to say if you are thinking of getting a new bed/mattress etc don't use Dreams. Bought mattress (not a cheap one) in June. Felt uncomfortable hard and lumpy so went for their 40 night exchange and paid all the extra. They refused to exchange when the delivery came in August as they said there was paint on the mattress which was impossible from when it was at mine. Customer Service said I need to pay full price not exchange or I can have a refund. Now 4 mths later offering refund less 20%… Read Full Review

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★☆☆☆☆

“Poor experience”

Written on: 09/12/2016 by Zacharyk143 (1 review written)

Bed ordered online with stated delivery time of 6 weeks. Received a phone call 6 weeks later from a member of staff stating they had told to phone me as our bed had been damaged in transit and there episode be a further 6 week wait. Cancelled the order as I had no confidence that would be the case. No apology offered. Will not use them again… Read Full Review

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★☆☆☆☆

“Dreams or Nightmare”

Written on: 07/11/2016 by 1963Walker (1 review written)

the original sofa bed ordered came and your team was unable to get it up the stairs , had to re-order a flat pack one, told by your customer service team (ha ha) that there would be no refund as the flat pack was cheaper, after arguing with your representative we got some vouchers but not for the full amount. At no time did any one in your store explain that if they could not get the item up stairs that we would have trouble changing it. ( no money refund)… Read Full Review

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★☆☆☆☆

“Dreadful customer service”

Written on: 18/09/2016 by HughGarcia (1 review written)

The service we received couldn't have been better when we placed the order - unsurprising really given that we spent over £2,000. This all changed when it came to delivery. There is no flexibility whatsoever with the actual time of delivery and Dreams will not tell you what time you can expect them either. The store also changed their attitude when I spoke to them post sale - they couldn't be bothered with me and came across very patronizing. They don't care - they've got their order and… Read Full Review

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★☆☆☆☆

“Delivery cancelled 2 days before delivery date!”

Written on: 13/09/2016 by Zackary127 (1 review written)

I was called 2 days before the delivery of a bed frame, a rude agent announce that my delivery is cancelled and can be re-arranged for a date after mid October, which is 4 weeks away! I am moving into an unfurnished flat and what, sleep on the ground because of their logistical hiccups? No apology, no attempt to resolve. After requesting to speak to a manager, the phone was picked up by another agent (not a manager!), who was ever so slightly more polite and at least attempted to explain and… Read Full Review

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★★★★★

“Can This Be The Same Company Others Are Reviewing?”

Written on: 04/09/2016 by NigeWibbs (1 review written)

Crikey, if we'd seen these reviews prior to buying a new bed, we wouldn't have gone near Dreams - which would have been a shame, as we have received excellent service. We visited the Dreams showroom at Team Valley Gateshead on August 12th. We were greeted by polite, friendly informative staff who were never at any time pushy - we would have walked if they were! The staff were also very good with our energetic 3 year old granddaughter dashing around. I'm not sure I would have been as relaxed in… Read Full Review

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★★★★★

“Neve has single issue”

Written on: 01/09/2016 by andrewmcalpine2007 (3 reviews written)

Ordered item there was A delay to get the correct base. They did offer me a loaner base but it was ok. Bed came setup as promised, headboard everything. It took a bit longer than they thought but they kept me informed and she was a great help… Read Full Review

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