Dreams Reviews - www.dreams.co.uk

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Latest Reviews

★☆☆☆☆

“the place is a joke!!!!!”

Written on: 23/03/2016 by Stewart406 (1 review written)

I ordered my bed and headboard at the end of jan was given a delivery date of the 14th march that was ok, my wife took the 14th off work was told the bed would be deliver between 2 oclock and 7 oclock. The bed did not arrive, my wife phoned the next day and was told she was rang the week before to say the bed would not be coming on that date, but she hadn't been called or no messaged was left. we had dumped our old bed on the 13th thinking the new bed would be delivered on the 14th and lay on… Read Full Review

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★☆☆☆☆

“No proper response on Delivery time lines”

Written on: 01/03/2016 by srinivas.muddappa (1 review written)

I ordered a mid sleeper for my son and was told will be delivered within 4 to 6 weeks but when i called after 4 weeks to find the tentative dates they said it would take 6 to 8 weeks, I think they should sure of when they would deliver looks like they do not have proper suppliers and just committing to deliver. don;t expect them to come back with this after 1 month… Read Full Review

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★★★★★

“Bedroom furniture”

Written on: 18/02/2016 by bigsal58 (1 review written)

Really pleased with the service and quality of furniture. Delivery men built bed and put furniture in place a great help.Would order from Dreams again… Read Full Review

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★☆☆☆☆

“Hard work and thick ”

Written on: 29/01/2016 by Dancity91 (1 review written)

First I ordered to bed online half price from £2000 so bargain £1000 goo start . Received message saying delivery date and will call day before or on the day giving the time which was fine as I was off work . Then came put bed together showed me how to work it all looked good worked fine good quality so I'm happy with the product . Now the problems start they noticed my sound bar was damaged so they said we will right it on job sheet so they know I will do all the calling give it a day or so… Read Full Review

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★☆☆☆☆

“NO DELIVERY”

Written on: 25/01/2016

I would Purchase with caution as customer service is terrible and double check delivery is coming before you remove your old bed!!! ordered my bed online and was sent email confirmation of delivery date but the bed didn't arrive I had to call up a customer service team who didn't realise the importance of delivering a bed on the day they said they would or the fact I had been left without a bed as I was advised "it's just a human error just one of those things i'm afraid" i had to wait a… Read Full Review

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★☆☆☆☆

“Dreams Customer Service - Rubbish!!!”

Written on: 08/01/2016 by frustratednewbedowner (1 review written)

We purchased a Tempur mattress several years ago and was pleased with everything, in June of last year we decided to purchase 2 adjustable beds, store staff very helpful, beds came,there was a small problem with one of them, we contacted store immediately,asking for someone to come to inspect, that is all we wanted, no response, we wrote, we emailed we telephoned head office, NO RESPONSE at all from anyone, very bad manners in any case, very bad customer services, we eventually out of… Read Full Review

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★☆☆☆☆

“no common scenes ”

Written on: 03/01/2016 by 2dillon50 (2 reviews written)

just won't listen to you when you have a problem it started when they made my bed for me but it when completely wrong and only offer me £50 cash back when it cost me £3800 so come on make it at less £500 No they wanted make it all over again and then redeliver it at wait cost they must make a big profit ?? they just do not have any common scenes why not take to you customers ??… Read Full Review

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★☆☆☆☆

“no common scenes ”

Written on: 03/01/2016 by 2dillon50 (2 reviews written)

just won't listen to you when you have a problem it started when they made my bed for me but it when completely wrong and only offer me £50 cash back when it cost me £3800 so come on make it at less £500 No they wanted make it all over again and then redeliver it at wait cost they must make a big profit ?? they just do not have any common scenes why not take to you customers ??… Read Full Review

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★☆☆☆☆

“Appalling quality mattress”

Written on: 02/11/2015 by Disgruntledhackedoff (1 review written)

I bought this matress 2 years ago and paid over £1000, my heaven I wish I had read the reviews before purchase! Our matress has developed two deep dips and has become very unfomfortable like other customers I have a back problem. I was thinking,wish I had bought 10 year guarantee but after reading reviews very glad I didn't, seems its just throwing more hard earned money away.Would you recommend to a friend? NO WAY. DO NOT BUY FROM DREAMS. … Read Full Review

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Tanyad's Response to Disgruntledhackedoff's Review

Written on: 22/03/2016

Yeah, I had the identical experience and Dreams were useless in their response. Waste of money!

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★☆☆☆☆

“4 months and stil waiting - Absolutely Ridiculous”

Written on: 16/10/2015 by andrewhobkirk (2 reviews written)

Ordered a complete Cambridge bedroom set for my 11 year old daughter in July 2015. Jade logistics, the warehousing company managed to fulfill another order with the stock allocated for us so we had to wait for more stock to arrive in the UK. Spoke to Customer Services. Managed to get the bed and mattress delivered on the 2nd October 2015. No sign of furniture. Spoke to Customer Service Center on the 12th October. Advised to speak to the store in Abingdon where we ordered the furniture, Abingdon… Read Full Review

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★☆☆☆☆

“Pushy sales men, terrible prices and no cancellations!”

Written on: 03/10/2015 by tanyad (6 reviews written)

A year ago I went into Dreams, Croydon and this parasitic sales guy followed me around and I wish I had just stood my ground and told him to back off and leave me alone to make a choice on my own. I have always preferred Sealy and had a budget of £800 and I told him I have back problems and needed a good orthopaedic matteress, I consider myself very strong willed but dont ask me how he persuaded me to part with 1100 quid for a mattress that a year later kills my back and I will now have to… Read Full Review

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★☆☆☆☆

“warranty clame”

Written on: 01/10/2015 by b.harrigan (1 review written)

Bought a mattress from dreams and after three years the matters was unable to be slept on gave myself and my wife back pain. So we contacted them to claim under warranty. The sent out an inspector to check the bed. It took a number of weeks and chasing dreams and contacting silent night to eventually get the report findings. No surprise no manufacturing fault. Even when their were 2 depressions 30mm deep on the bed and the memory foment was only 20mm thick. The warranty is not worth the paper… Read Full Review

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★☆☆☆☆

“DONT BUY FROM DREAMS!!!!”

Written on: 14/09/2015 by Samsonv152 (1 review written)

ordered a bed back in July 2015, it arrived 3 days later than expected and was broke. Drawers wouldn't open and the runners on the corners of the bed weren't attached. Customer services were absolutely awful when I called to complain and I got the corners for the bed through the post!!!! a week after this, a man arrived at my door to fit the 'new drawers' - armed with no new drawers. BRILLIANT!!! after further more complaints and now a total of 4 days off waiting for these drawers to arrived… Read Full Review

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★☆☆☆☆

“Don't go near them!!!”

Written on: 05/09/2015 by Judeherts19 (1 review written)

We bought some Jade flat pack bedroom furniture from a local Dreams store in July. We were contacted by Jade who wanted to deliver to us in the last week of July when we were on holiday. They said they would rearrange a delivery the week after we returned but we heard nothing further so contacted customer services at Dreams. There were plenty of platitudes uttered and empty promises made but I wasn't allowed to cancel and was offered a 10% compensation payment instead. Finally, after a long… Read Full Review

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★☆☆☆☆

“Avoid avoid, please avoid”

Written on: 31/08/2015 by Pittmanem248 (1 review written)

My pensioner parents have had an expensive and highly stressful experience whereby the purchased an ex display bed, which delivery drivers claimed would not fit into a particular room in their bungalow. The bed was taken back to store by the drivers despite my parents suggesting they put it into another bedroom, and the store have then refused to refund the bed price of £2000 to my parents, referring to terms and conditions that were not made clear to my elderly parents in store! The store… Read Full Review

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★☆☆☆☆

“didn't seem interested in selling a mattress”

Written on: 30/08/2015 by Adrianna404 (1 review written)

I went in to our local store with my husband to get some information about different mattresses as we wanted to buy a decent quality kingsize mattress and possibly a bed too. All the sales lady kept talking about was the discounts with an extra discount if we bought that day. She seemed desperate for a sale and yet when pressed on the differences between the different types of mattresses indicated they were all the same and that we should just pick the one thats comfortable. We walked out. We… Read Full Review

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★☆☆☆☆

“Expensive but not quality, do not honour warranty”

Written on: 18/08/2015 by Charliebear1804 (1 review written)

I purchased a superking size New York TV bed with a £1500 mattress. Within a couple of years the support under the bed had broken, when we looked at it the wood was crumbling. Dreams advised that the bed wasn't under the 10 year warranty but the mattress was so we replaced the wood ourselves despite it being of such poor quality. 18 months later after suffering back ache for a long time we moved in with family while having an extension, slept on a cheap bed with no pain, one day back home… Read Full Review

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★☆☆☆☆

“NO STARS! Unprofessional & Rude”

Written on: 08/07/2015 by AsmahQ (1 review written)

SOLD MY BED ON TO SOMEBODY ELSE AND DIDN'T EVEN HAVE THE COURTESY TO TELL US. WE FOUND OUT FROM THE DELIVERY MEN ON DAY OF DELIVERY AND SINCE THEN HAVE REARRANGED DELIVERY THREE TIMES LEAVING MY TWO YEAR OLD AND TEN MONTH BABY TO SLEEP ON THE FLOOR. ALSO TOLD US THAT A TEMPUR MATTRESS FROM BENSONS IS NOT THE REAL DEAL AS DREAMS LOST THE SALE...BAD LOSERS! UNPROFESSIONAL AND RUDE! THIS WAS THE BOLTON BRANCH IN MIDDLE BROOK! STILL NOT HEARD FROM THE STORE MANAGER A WEEK ON! … Read Full Review

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★☆☆☆☆

“Don't waste your time on buying the warranty”

Written on: 17/06/2015 by Churchillyl1988 (1 review written)

I purchased a tempur from dreams 2 years ago and it started sagging 6 months ago with the corresponding back ache. For the last 3 months I have been trying to get dreams to honour their warranty and replace it but they have been very cunning in giving me the run around. Honestly it's not worth the hassle. They will work really hard to wear you down and give up. So don't spend the extra. Keep it in your own pocket… Read Full Review

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★★☆☆☆

“Awful customer service”

Written on: 23/05/2015 by LinaMcNulty99 (1 review written)

My partner and i have just bought a new matress and bed and have spent a hell of a lot of money at dreams to ensure we have a bed that will last and a matress that will last a while. While the products themselvs are wonderful the customer service we have expirenced has been terrible. We were served by a young lady at the lakeside store that was clearly desperate for a sale. She made lots of mistakes through not listning to us, kept us waiting for over an hour while she faffed about with no… Read Full Review

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