| Quality of website | 2.8/10   |
|---|---|
| Value for Money | 3/10 |
| Overall rating | 2.4/10 |
Full review by
dolphin1223
on 20th Jan 2008
User Rating : 9
Respect :
0
Good Points: brilliant customer care, fast and efficent, first time buyer and will definitely buy again from them. :)
Bad Points: couldnt give time slots in advance like day before. but wasnt a issue.
General comments: not sure about the rest but i got my hampshire cabin sleeper right how i requested :)
dolphin1223's review and ratings | 45 words
Review by
leahm
on 12th Jan 2008
User Rating : 0
Respect :
0
We ordered an 'in stock' bed on 27th Nov 2007 and delivery was arranged for 8th Dec 2007. WE were called two days before to say the mattress was out of stock and we would be contacted asap for a new delivery date. We heard nothing so after failing tpo get through to Dreams call centre I emailed their delivery team to ask what was going on. I got another call saying the mattress was out of stock and was offered a different mattress. I turned this down as we had not tried this alternative mattr ...
leahm's full review | 221 words
Review by
britalian
on 19th Apr 2007
User Rating : 0
Respect :
0
I took my 80 year old mother to the local Dreams store for a new mattress. Was told delivery would take place 2 days later. We were given FREE delivery and FREE disposal of the old mattress... Unbelievable!!
It was, as 2 days later - no mattress. We called the shop to be told that there had been a mix up, and the sales person had put the day of sale as the date of delivery. We were then told sorry, but the mattress would be delivered in another 2 days. I asked why we hadn't been told earl ...
britalian's full review | 264 words
Review by
hellokitty2
on 12th Feb 2007
User Rating : 0
Respect :
0
After visiting one of their stores, I purchased a Bed and Mattress for £750, and I arranged for delivery two weeks later. The day before delivery, their delivery depot called to say that they had run out of stock, as they had given our goods ordered to customers who had ordered AFTER us! I immediately requested a refund from Dreams PLC and cancellation of the goods, giving two weeks notice as required.
They then called back and said that if I gave them an extra day past the two weeks no ...
hellokitty2's full review | 228 words
Review by
MartinJDillon
on 9th Jun 2006
User Rating : 1
Respect :
0
I had my delivery slot cancelled 3 times at short notice. I am still waiting for a refund from Dreams Plc. Everyone I have spoken to at Dreams was dismissive.
MartinJDillon's full review | 33 words
Review by
rebecca gourlay
on 4th May 2006
User Rating : 10
Respect :
0
I ordered a bed from Dreams PLC this Saturday and it arrived on Wednesday after the bank holiday, which was earlier than the time they had said. Great! Thanks a lot Dreams. I can finally get a good nights sleep!
rebecca gourlay's full review | 42 words
Review by
Mark Sell
on 11th Nov 2005
User Rating : 0
Respect :
0
I ordered a bed from Dreams on Tottenham Court Road at the end of October 2005. Was told it was definitely in stock and no problem getting it delivered Saturday 12th November. But, the day before delivery their warehouse rang me to say they had none in stock. Although the store I bought from tried and were apologetic, polite and courteous, they were of no real help. Offering me a lower quality bed, which was completely different from what I ordered. And also telling me that I would have to speak ...
Mark Sell's full review | 116 words
Review by
Tony Mulhall
on 17th Oct 2005
User Rating : 1
Respect :
0
On the 7th of August I purchased a bed from Dreams PLC in Sheldon, which I was told was in stock and would arrive on the 15th of August. On the 15th of August they called to advise me that the bed was out of stock. This resulted in me taking a days holiday to receive the delivery, which was wasted.
Over the following weeks I made repeated attempts to confirm a mutually convenient time to take delivery, but this still did not result in the delivery of the bed. Even when delivery time and dates w ...
Tony Mulhall's full review | 201 words
Review by
andrewpbennett
on 11th Oct 2005
User Rating : 9
Respect :
0
The choice of beds at Dreams was amazing, along with the expert advice. Delivery was three days later! Couldn't be better! Recommended.
andrewpbennett's full review | 29 words
Review by
isynoho
on 6th Oct 2005
User Rating : 9
Respect :
0
I had great service from Dreams - the sales guy was really helpful and not pushy at all - delivery was 2 days later and last night I had a great nights sleep.
isynoho's full review | 37 words
Review by
niru
on 3rd Oct 2005
User Rating : 0
Respect :
0
I bought a bed from Dreams PLC in November 2004. On September 10th 2005 the bed frame broke. I went to the Epsom store where I bought the bed, and they were extremely unhelpful. I contacted the head office who promised to call me back several times but never did. I am still waiting for the bed to be fixed. if I have to, I will take legal proceedings against the store.
niru's full review | 80 words
Review by
colin mclaren
on 22nd Sep 2005
User Rating : 0
Respect :
0
I ordered a bed on the 11 June from Dreams PLC. When it arrived late it was incomplete when the rest of it arrived the fixing kit was missing after 7 weeks of phone calls and faxes being ignored I finally recieved a fixing kit but when I went to assemble the bed I discovered there was more missing than I thought. After ringing a week ago to complain and being ignored for the full week I rang back and rang back and rang back eventually I recieved a call to say that the parts I need are probably o ...
colin mclaren's full review | 207 words
Review by
Blokenextdoor
on 5th Sep 2005
User Rating : 0
Respect :
0
I wish I had read the other reviews of Dreams plc before I ordered my bed.
I could write a book on the problems I've had, but suffice it to say, I was told I would take delivery of my bed within 2-4 weeks of placing my order. Here I am 7 weeks later, and I still have no bed. I have given up phoning to chase. Every time I phone, they promise to phone back, but never do. The Customer Service number just rings and rings with no answer.
To cap it all, the letter I sent by Recorded Delivery ...
Blokenextdoor's full review | 188 words | 1 comment added.
Review by
kurer
on 21st Apr 2005
User Rating : 0
Respect :
0
I bought some beds from Dreams Plc before I moved into a new place, so they would be ready when I moved in. A month later, they promised to deliver 3-4 days later when I moved into the new house. They did not deliver, but promised several times. I cancelled the order. Now, one month ago I have not received my payment of £922 - back. When I try to call, it is difficult to get through, when I get through, they will get back to me - but they never do. Still waiting for my money, one month aft ...
kurer's full review | 112 words
Review by
emilioc
on 6th Apr 2005
User Rating : 0
Respect :
0
I bought a bed from Dreams PLC in Bromley in December 2003 and now, April 2005, we are still waiting for the bed. I have called the store in Bromley several and each time I was told that they would call me back to let me know what was happening with the bed, but we never got a call back. After having waited so long, I decided to call their main office, and they told me the bed would be delivered by the 23rd April the latest.
To be honest, I do not believe them.
I would be grateful if any othe ...
emilioc's full review | 135 words
Review by
GregRawlings
on 24th Mar 2005
User Rating : 1
Respect :
0
My thought on Dreams Plc are mentioned above. Here's the summary;
1. 2.5 month delay on delicery
2. Damage on arrival
3. No call backs when promised
4. Refusal to refund after 3 months
5. No replies to emails!!!
GregRawlings's full review | 94 words
Review by
xandylai
on 2nd Feb 2005
User Rating : 0
Respect :
0
I bought a Sleepeezee mattress and the Giovanni Bedstead from Dreams plc in early November. It costs about £1300. When we bought the bed at the Braintree store, the sales assistant said we will receive the bed before Xmas and put "VIP" on our order form. Then we heard nothing from them until January, we kept phoning the store and left messages to the answering machine (that customer hotline is only an answering machine, no one has ever picked up the phone or call back in my experience). Th ...
xandylai's full review | 306 words
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