Dreams Reviews - www.dreams.co.uk

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Latest Reviews

★★☆☆☆

“Awful customer service”

Written on: 23/05/2015 by LinaMcNulty99 (1 review written)

My partner and i have just bought a new matress and bed and have spent a hell of a lot of money at dreams to ensure we have a bed that will last and a matress that will last a while. While the products themselvs are wonderful the customer service we have expirenced has been terrible. We were served by a young lady at the lakeside store that was clearly desperate for a sale. She made lots of mistakes through not listning to us, kept us waiting for over an hour while she faffed about with no… Read Full Review

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★☆☆☆☆

“Terrible products, awful service”

Written on: 12/05/2015 by LilaMooney223 (1 review written)

We paid £350 for a Dreams mattress around 18 months ago. After 12 months the mattress on my side had started to drop and the springs were separating underneath the memory foam that covers them. I am a 12 stone, 5' 11" male so it's hardly like i'm too heavy for the mattress. After speaking with their customer services team we were told that it would cost £60 to have the mattress inspected. After some basic research it turns out that Dreams do this to most of their customers when there is a… Read Full Review

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★☆☆☆☆

“Horrible people”

Written on: 03/05/2015 by Reganz249 (1 review written)

If you ever happen to go to Dreams, please avoid Tottenham Court Road branch in London. They are simply horrible people, who bully customers and treat them like they were garbage. Like in life there weren't enough issues, there's no point in adding further troubles and go buy something at Dreams… Read Full Review

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★☆☆☆☆

“mattress insurance”

Written on: 04/04/2015 by Jacksonq264 (1 review written)

I purchased a double bed and mattress paid extra for insurance after 2yrs & 8 months bed either side had sunk. Loss adjuster came 2 weeks later letter said misuse of mattress through sitting on it. Hello you have to sit on mattress to lay down very disappointed the bed was not cheap… Read Full Review

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★★☆☆☆

“Be careful!”

Written on: 29/03/2015 by seilla (1 review written)

I bought a mattress and a bed from Dreams in Beckton and I paid £1800. The lady said to me that she will give me 2 pillows but when I got home I checked online and I saw that if I bought a mattress and bed from the same brand I will get a discount but the pillow was not free like the lady told me. I liked the quality of the bed and mattress and the delivery was all right however I don't like that they lied to me… Read Full Review

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★☆☆☆☆

“rip off”

Written on: 19/03/2015 by Jaylin424 (1 review written)

Ordered a bed told us 4 days for delivery took deposit then told us 2 months for delivery, cancelled the order and 14 days later still waiting for my £190 deposit to be paid back AVOID… Read Full Review

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★☆☆☆☆

“£159.00? In Your Dreams”

Written on: 26/02/2015 by Tootrusting1 (2 reviews written)

Knew which headboard I wanted (the double bed Revo), so visited a Dreams store in another town, couldn't see it, but could see that the staff weren't all that forthcoming, so I left deciding deciding to order from Dreams online. I had half completed the order form for the Revo headboard when for some reason I decided to Google the "Revo Headboard - Best Price". Found that prices ranged from £124.00, the cheapest from Headboards UK to the most expensive at £159.00 at Dreams both with free… Read Full Review

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★★★★★

“replacement of mattresses”

Written on: 24/02/2015 by Von24 (1 review written)

thank you once again for your perfect service the staff and all the telephone staff they are very helpful and explain to help and understand we are regular customers because of the high quality goods in beds ,mattresses,pillows,and we will be going back we shop at doncaster dreams and all the staff they are very patient and helpful thank you for your selection of choosing the right staff looking for a bed it must be dreams… Read Full Review

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★☆☆☆☆

“what a shambles of a company”

Written on: 20/02/2015 by Lillian367 (1 review written)

The customer service of this Company is a shambles (except for one helpful lady named Shares) which has wasted talent for that Company. Maybe the Company Director should take training from her… Read Full Review

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★☆☆☆☆

“Failed to deliver a bed - then failed to refund...”

Written on: 17/02/2015 by Lynsey1012 (1 review written)

We bought a bed from Dreams expecting delivery back in October 2013. The bed never arrived, so it was back and forth to the shop we made the purchase and with no resolve we asked for a refund. We were advised this would be transferred into our account... never happened. We then went back to store and were given a cheque for the balance, the cheque bounced!!! We then took Dreams to court in October 2014, they were advised to pay us our money back, it's now February 2015 and still no money… Read Full Review

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★☆☆☆☆

“Dont buy from here”

Written on: 16/02/2015 by loss123 (1 review written)

Brought a bed ask for a am delivery, was told by text they would ring with two hour time slot, by 10.30 no phone call so rang customer service and was told delivery would be 3.30 to 5.30 even though we had arranged am around our work schedule.Had a missed phone call From delivery driver at 3.26 and told they are only allowed to wait 15 minutes (I was not in when there arrived) phone had died and they had two other numbers which they could have rang. Contacted Customer Service who rang he… Read Full Review

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★☆☆☆☆

“Customer Care”

Written on: 15/02/2015 by GisselleBartlett135 (1 review written)

Bought a Firm mattresss from Dreams - wasnt happy with it - kept rolling of edges - they gave me a free mattress protector - when checked the mattress the pile off the protector adhered to the mattress when I went to try and pull it off bit by bit it snagged the mattress so now the mattress looked old - was going to try and sell it as it is only 3 months old but cant now in the state it is in because of the protector, rang customer care or should I say couldnt Care Less dept., all he said was… Read Full Review

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★★★★★

“dreams doncaster”

Written on: 21/01/2015 by Omari297 (1 review written)

Please if you are thinking of buying from dreams use the doncaster branch, avoid the queens road sheffield branch like the plague, they are totally unprofessional and rude in start contrast to the staff at doncaster who were polite and professional not bore you with details but trust me use the doncaster store… Read Full Review

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★☆☆☆☆

“Haunted by the Dream Team”

Written on: 02/12/2014 by Evildemon (1 review written)

Delivered before-wrong bed Parts missing - rang customer service told be with us in a week - liars never arrived Rang again parts not ordered correctly , will be with us in 48 hrs - Liars never arrived Rang again informed not in stock not orered? Will take two weeks to recieve- that's today , Liars not recieved Rang again today 2.12.2014 told they are ordering stock today will be a week, told them if not recieved bed will be bought back to shop ( Telford) Be there it will be an experience… Read Full Review

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★☆☆☆☆

“Worst customer service I have ever experienced - DON"T USE”

Written on: 01/12/2014 by cyoung123 (1 review written)

Helpful staff in store - no problems there. Problem started when the first delivery turned up and was missing parts. It was also terribly packaged, although the delivery men insisted this was because it was an ex-store model, and had been packed up in the store that day. Customer service were apologetic but told me it was nearly a week before the correct box could be delivered. Thus I took a second day off work, and waited in. I was offered vouchers in compensation (as if I would be going back… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 25/11/2014 by CatalinaAlexander420 (1 review written)

The salesman was friendly and helpful and I bought a £1750 bed. HOWEVER - Dreams will not give a delivery time and they will NOT take away a waterbed (they say it needed de-commissioning.... not exactly a nuclear reactor is it?) They will not even give an am or pm delivery and gave me 40 minutes notice. They arrived and trod mud everywhere and were exceptionally rude and would not wait a minute. I had to wait 6 weeks for the bed so why could they not give me an AM or PM delivery slot to enable… Read Full Review

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★☆☆☆☆

“10yr guarantee rip off”

Written on: 24/11/2014 by Andytaz (2 reviews written)

I purchased a mattress about four years ago and it developed a severe dipping. So i called dreams who put me on in touch with mbg. They sent a technician round to check the mattress. A few days later i received a letter stating that the guarantee would not be honored due it being normal wear and tear. Also their was a comment on the report supposedly made by me. When i challenged mbg they said that the comment would be removed as the technician was lying. But this would not make any difference… Read Full Review

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★☆☆☆☆

“Absolutely dreadful company”

Written on: 11/11/2014

Ordered via store in Bridgend. Given unsuitable delivery date (after telling staff that our tenants were moving in on certain date). Told we could collect ourselves from depot on Penarth Rd Cardiff, then told we couldn't. Manager of Bridgend store suggested our tenant sleep on an airbed, exact words "we've all done a bit of camping in our time". Received delivery 04/11/14. One set of parts missing, this included castors, linking bar, screws and headboard attachment. Sent incompatible… Read Full Review

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★☆☆☆☆

“Avoid at all cost! ”

Written on: 10/11/2014 by ryHurley370 (1 review written)

We've had a nightmare experience with Dreams, and only this weekend a second broken bed within 2 years. Our first experience was the delivery 2 years ago... late and as it was our first house together we were forced to sleep on an air bed for pretty much 2 months! After this the pippa bedstead, which was described (and still is) on their website as a solid accacia wooden bed colapsed and to our "delight" we found that it was actually MDF. We had a replacement bed, described as "excellent… Read Full Review

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★☆☆☆☆

“Do not use this company”

Written on: 03/11/2014 by JohnSmith99999 (1 review written)

I can not say how good the actual products are as I'm yet to receive them. My wife went to the Dreams shop in Bridgend and was immediately approach ed by a salesman. She fell for his classic sales reteric and after being sold Things we did not need or want she was presented with the terms & conditions contract. In a nut shell this contract means they have your money and in no circumstances will they ever amend or refund you. I have tried to cancel the whole order but due to the contract I… Read Full Review

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