Asda Car Insurance Reviews

Watch this item
Asda Car Insurance
1.2 stars
Average rating for this product is: 1.2 out of 5

From 8 ratings and 17 reviews

Thumb down 18% of users recommend this product

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item


Average Ratings for Asda Car Insurance

  • Customer Service1.3 stars
  • Value for Money1.6 stars
  • Reviewer Ratings1.1 stars
  • Overall Rating1.2 stars

17 Reviews For Asda Car Insurance

  • Guest 5th Nov 2009

    Reviewer rating: 1 stars


    Guest's review has yet to be rated - Be the first!
    Report this review



    The worst Customer Service I have ever come across. The attitude of the people picking up the phone is too much to bare.

  • Guest 11th Sep 2009

    Reviewer rating: 1 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    well i just bought new car on saturday so i called Asda Car Insurance to change it that went ok....i have all my papers but only INSURANCE PAPERS "NOT" they said it will take 2 to 3 days im sick off it ...i have new car and i cant drive it cos of insurance papers...when i called they always say it will be there tomorrow it will be there tomorrow well that tomorrow never came yet!!never had problem like that every insurance i had been spot on papers came within 2 days ...... NOT RECOMMENDED...

  • vicky kuca 22nd Sep 2008

    Reviewer rating: 0 stars


    vicky kuca's review has yet to be rated - Be the first!
    Report this review


    I had to do all the ringing around myself even though I was fully comp and it states on their website that they will do all this for you. When calling their call centres the people I have delt with have not been able to help. I was left worrying whether I was to blame or not (and still am!) even though I was sent a letter by Asda saying the other party had accepted liability. I then had a letter from the courtesy car people saying the other party was blaming me?!

  • Guest 9th Jul 2008

    Reviewer rating: 4.5 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    I was a Asda car insurance customer for nearly 3 years after passing my test in birmingham they was always brill and always looked after me whenever i changed my car or moved across birmingham. Customer service was brilliant cannot fault them. I just wish they would sort out there prices for one of the safest postal codes in the country. North Devon!

  • Fiks 4th Apr 2008

    Reviewer rating: 4 stars


    Fiks's review has yet to be rated - Be the first!
    Report this review


    Really good as you can at least speak to people rather than an automated service. Customer Service may not be that great but hey find me an insurance company where all their customers have a great customer service experience!

  • Guest 17th Dec 2007

    Reviewer rating: 0.5 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    The Insurance is not worth the paper its written on.

  • mmsarah8 20th Aug 2007

    Reviewer rating: 0.5 stars


    mmsarah8's review has yet to be rated - Be the first!
    Report this review


    Had two claims - really poor response from Asda car insurance for both, and numerous recurring costs due to both claims. 4 day wait for car window damage as a result damage to interior of car and 70 pounds added to my phone bill because of calling for 3 days non-stop up to 7 times a day. Terrible service overall.

  • laurakiley 19th Apr 2007

    Reviewer rating: 1 stars


    laurakiley's review has yet to be rated - Be the first!
    Report this review


    If you go with Asda Price Search, when you decide to cancel you policy - ask for written confirmation or an email regarding the end date and repeat you end date two or three times within the initial phone call to cancel. Customer Service at this company is awful

  • john doob 10th Apr 2007

    Reviewer rating: 1 stars


    john doob's review has yet to be rated - Be the first!
    Report this review


    You can get better and cheaper car insurance.

    Norwich Union underwrite Asda car insurance; thus, they control the goal posts. You have to fight tooth and nail for anything you are entitled to.
    One of their staff wanted to leave us to our own devices, until I rang back and got a more sympathetic person.

  • angie1 9th Mar 2007

    Reviewer rating: 0 stars


    angie1's review has yet to be rated - Be the first!
    Report this review


    They fail to phone you back.
    When they do eventually get back to you, they try anything to refute a fair and just claim.

    Asda car insurance have not provided a written statement of their position, despite my requests.
    They make you wonder why you buy insurance.

  • mariam00 7th Mar 2007

    Reviewer rating: 0 stars


    mariam00's review has yet to be rated - Be the first!
    Report this review


    I was involved in an accident where I was not at fault it has been over a month and am still without my car being repaired, as Asda have been asking me for the most pathetic paperwork ever. Such as how I paid for the car and proof of payment which has nothing to do with them. When I did speak to a manager finally after calling many times she was very rude and just made me more angry and had no customer service skills. They clearly do not know what they are talking about and even though they are ...

  • nathannumber1 16th Dec 2006

    Reviewer rating: 0 stars


    nathannumber1's review has yet to be rated - Be the first!
    Report this review


    In an accident I was involved in, I was the driver NOT at fault. I had a witness, and yet they decided to award 50/50 liability in my case (I am currently fighting to be awarded what I am entitled to) . My repairs total £490, my excess is £400 and Asda car insurance cannot be bothered to recoup the £90, as it would 'be too expensive'. This is not 'looking after customers' best interests!!

    It's a good thing for the insurance industry, as both parties lose 2 years NCD, so they ...

  • jim mccoll 1st Dec 2006

    Reviewer rating: 0.5 stars


    On average, people found this review very helpful
    Report this review


    Asda car Insurance are a cheap online car insurance company (underwritten by Norwich Union), and they are generally quite helpful. Unfortunately, they were a nightmare when I had make a claim with them. I had to deal with their third party recovery people, who are based internationally.

  • jonec10 19th Jun 2006

    Reviewer rating: 5 stars


    jonec10's review has yet to be rated - Be the first!
    Report this review


    I was fortunate to find product details on the car insurance section of a product comparison site web site. I think it was www.search-together.co.uk. The information provided was excellent, and I clicked though to Asda's web site. The quote process was really slick, and I got an excellent price on my Tigra, despite my 6 points. I recently changed my address and the call centre staff were excellent.

    Great value car insurance and good customer service. Thank you ASDA!

  • klindley 9th Jan 2006

    Reviewer rating: 0 stars


    On average, people found this review very helpful
    Report this review


    I think that Asda Car Insurance provide insurance in name only as when I came to make a claim I was sent a form agreeing to indemnify them against all expenses - ie, I was asked to underwrite the insurer. When I suggested this was perhaps improper they simply refunded the premium I had paid (5 months after the inception of the policy) and claimed that I was not insured. Need I say more?

  • Ian Phillips 4th Oct 2005

    Reviewer rating: 0 stars


    Ian Phillips's review has yet to be rated - Be the first!
    Report this review


    I sent in digital photos and a plan of the road layout, however Asda Car Insurance would not take up the case with the third party!

  • bec6100 Rank: Lance Corporal 2nd Sep 2005

    Reviewer rating: 0.5 stars


    bec6100's review has yet to be rated - Be the first!
    Report this review


    The staff at Asda car Insurance seemed very confused, unreliable and unhelpful, when I had to complete a claim.

Related categories

  1. Compare Classic Car Insurance