Asda Car Insurance Reviews

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★★☆☆☆
2.4 / 5
38% of users recommend this
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Asda Car Insurance
Asda Car Insurance

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Latest Reviews

★★★★★

“This company is recommended as I have received a very...”

Written on: 17/02/2015 by Micahb124 (1 review written)

This company is recommended as I have received a very good and Reliable services offered. Excellent customer services!!!… Read Full Review

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★☆☆☆☆

“Failed to send car insurance - still waiting for a refund”

Written on: 16/02/2015

Asda failed to send the car insurance policy to me (soft or hard copy) so I cancelled in November 2014 as I wasn't happy with the basics of the service and would not trust them in the event of an accident. I had to argue to get a full refund (they wanted to charge a £47 cancellation fee).Called for an update and was told a cheque had been sent out (why couldn't they refund me to my debit card?). We never received it and called again asking where the refund was - told the chaeque had been sent… Read Full Review

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★★★★★

“happy to continue with asda , have been good to me...”

Written on: 14/02/2015 by lizzodwa (1 review written)

happy to continue with asda , have been good to me when they settled my claim although it was hard going and stressful… Read Full Review

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★★★★★

“Excellant, Fast & Easy to use Website”

Written on: 12/02/2015 by Munners01 (1 review written)

One of the most easy to use insurance websites on line, from opening up the website I had completed and had insurance docs sent to me within 10 minutes, already recommended to several friends who are due to renew their insurance. I have used online booking previously but found the sites very repetative in the information being gathered, Asda online does exactly what it needs with no added extras wanting to waste time. Cover offered gave exactly what i needed. Can confirm I will be using Asda… Read Full Review

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★☆☆☆☆

“do not even think about insuring your car with asda”

Written on: 11/02/2015 by GaigeRollins (1 review written)

asked for so many documents, cancelled my policy twice, they still have the full money for the two policies , the final thing they asked me for now is prove or my job ! . they cancel it with no notice and do not be surprised if you are driving no knowing you are actually not insured !… Read Full Review

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★☆☆☆☆

“Absolutely abysmal”

Written on: 11/02/2015 by AustinKoenig500 (1 review written)

please do not use this company ,long phone times waiting for customer services, poor service throughout. cheap maybe but not cheerful afterwards… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 30/01/2015

After long delays, ASDA car insurance ( sic ) wrote to us with terms meaning our NCD was not within their guidelines. Do to no fault of our own, we had to pay a months insurance + £45. Complaining to ombudsman… Read Full Review

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★★★★☆

“Easy to use and set up”

Written on: 30/01/2015 by RPresk (1 review written)

Although i've not made a claim yet (which is why there is a star missing) the whole process to renew has been a breeze, the website is quick and easy to use. When I set up the account last year that was no problem, there was issue getting my NCB proof from my previous insurer and Asda were ver helpful and prompt in both email replies and via their call centre. And for once when my renewal came through it had actually gone down in price and when I shopped around they were still the cheapest… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 24/01/2015 by Ritchiekj123 (1 review written)

Don't use this company absolute rubbish God forbide if you have to claim… Read Full Review

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★★★★★

“quickest and easiest site I've used”

Written on: 23/01/2015 by Tiggermad13 (1 review written)

I was really pleased at how quick and easy the site was to use and after searching a number of sites got the best quote by miles… Read Full Review

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★★★★★

“Shamaazing ! Thank you Asda.@#!*”

Written on: 23/01/2015 by wmGrace295 (1 review written)

Wow! Asda you have realy superseeded yourselves! Best quote I have ever had . My YEARLY premium now is lower than what I was paying MONTHLY. Defo party time ! What a saving! THANK YOU SO MUCH… Read Full Review

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★☆☆☆☆

“worst insurance company ever used”

Written on: 22/01/2015 by TaliyahOlson (1 review written)

bad website, bad customer service and long waiting times for replies to emails. moved from lv which were really good so very disappointing. went with them as they were the cheapest but would recommend paying the extra and go with someone else… Read Full Review

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★☆☆☆☆

“Awful, As bad as it can get - Please dont do it”

Written on: 21/01/2015 by husky511 (1 review written)

Its absolutely diabolical - I'm convinced they are actually trying to make it as annoying and difficult and possible… Read Full Review

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★★★★★

“well done asda”

Written on: 21/01/2015 by DonteStiles (1 review written)

this is the first time in years i have been able to go with the same insurer consecutively because they sent me the cheapest quote which should be the case anyway but as we know it is not so i say well done asda… Read Full Review

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★★★★★

“Excellent”

Written on: 13/01/2015 by ColemanMilne429 (1 review written)

This has to be one of the best Insurance sites ever, no listening to naff music or getting cut off while in a queue. I made a mid term adjustment this week and it took less than 5 mins. I recommend this site and company to anyone and I will use them again… Read Full Review

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★☆☆☆☆

“Dreadful Customer Service, Avoid if it all possible!”

Written on: 22/12/2014 by indielad10 (2 reviews written)

Provides lower cost premiums, but the terrible customer service is not worth it compared to other discount insurance companies. Never even informed me my insurance had expired, hanging on the phone for over half an hour to be moved from department to department to other poorly trained staff. Very difficult to get a refund off them too when I needed to cancel my insurance, had to chase them for hours on the phone. The refund deadline was moved from 7 weeks, to 20 days, to 30 days each time I… Read Full Review

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★☆☆☆☆

“Dreadful Customer Service, Avoid if it all possible!”

Written on: 22/12/2014 by indielad10 (2 reviews written)

Provides lower cost premiums, but the terrible customer service is not worth it compared to other discount insurance companies. Never even informed me my insurance had expired, hanging on the phone for over half an hour to be moved from department to department to other poorly trained staff. Very difficult to get a refund off them too when I needed to cancel my insurance, had to chase them for hours on the phone. The refund deadline was moved from 7 weeks, to 20 days, to 30 days each time I… Read Full Review

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Lugs52's Response to indielad10's Review

Written on: 08/01/2015

Nothing has changed with this company, the service is shocking.... I will never use these again

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★☆☆☆☆

“NEVER AGAIN ASDA OR ANY SUPERMARKET INSURANCE!!!”

Written on: 12/12/2014 by hoorahharriet (1 review written)

I should have known better than to insure through a supermarket again. I did it with Tesco once and they were appalling. Customer service may as well be a pre recording as they can only say there is nothing they can do. Changed my car and they charged me almost a third of the policy again even thought the car was the same class. Cancellation was not an option as the policy was only 2.5 months old when I changed the car. The chap in cancellations was useless and reading from the same script and… Read Full Review

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★☆☆☆☆

“Stay well away!!”

Written on: 12/12/2014 by Kaseyu1975 (1 review written)

I wanted make a change on my policy for another car which is a same class car as what I currently have and they almost doubled my remaining insurance premium. When I ask about the cancellation fee, they have tried to scare me and advised me that they are unable to tell me the final cost of the cancellation as it takes up to 4 weeks to complete the cancellation and the cost would include admin fees, direct debit fees, remaining amount of the policy, risk assessment and so on they told me huge a… Read Full Review

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★★☆☆☆

“6 different companies to administer a claim”

Written on: 08/12/2014 by Bartlett448 (1 review written)

I've had a pretty awful experience with ASDA car insurance despite taking out their 5 star car insurance product. The companies involved (so far) are: Commercial Vehicles Direct Ageas Brightside Zenith ASDA (obviously) e-car Ageas are handling the claim but have to refer back to ASDA for any queries, and both make you go through 3 minutes of legal monologue when they pass you back and forth - which they do a lot. The courtesy car cover which I have paid for doesn't cover you if they… Read Full Review

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