Asda Car Insurance Reviews

★★☆☆☆
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Asda Car Insurance

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Latest Reviews

★☆☆☆☆

“ASDA Car insurance Rubbish company”

Written on: 16/02/2016 by Terry499 (1 review written)

Asda Car insurance rubbish I will never use again BE aware i have my car with them now the car needs repair a bought a cheap Audi i would like to change over on the insurance,thy will not do this for what ever reason and state that thy might not be able to give me any monies back on my original car insurance,SO what am i suppose to do the old car is not drivable and the one i want to use thy will not insure our willing to return any monies.. … Read Full Review

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★☆☆☆☆

“Avoid like the plague”

Written on: 26/01/2016 by CharlieGarza (1 review written)

I spoke to a number of operators in an attempt to get the current years policy schedule which they had failed to forward on when the policy was taken out. I needed this as proof of no claims accrued. I must have spent 3 hours altogether on the phone repeating the same information because they must have failed to record the communications each time. None of the operators appeared to understand basic concepts. Either that or they were being deliberately obstructive. Each one I spoke to said that… Read Full Review

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★☆☆☆☆

“PLEASE DONT TAKE OUT THIS INSURANCE -TERRIBLE COMPANY !!!!”

Written on: 06/01/2016 by Martdavies123 (1 review written)

I took out some car insurance for my wife in June as I have always been the main driver due to being a British soldier and always travelling about. When I took the policy out they asked for proof of no claims from me as a named driver and also a copy of our driving licences. At the time I was going through my HGV licence with the army and they had my licence. I explain this when I took the policy out and they said I could have a grace period of 2 months. That didn't happen they took the… Read Full Review

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★☆☆☆☆

“THANKS TO ASDA CAR INSURANCE IM NOW FACING A BAN!!!!”

Written on: 06/01/2016 by JOWILLOUGHBY (1 review written)

I having already a non insurance and 6 points on my license due to no fault of my own, I took out a policy with asda I've had a license for 22 years but always been a named driver on my father's policy, after my dad passed away last year I had to basically start from scratch and a a cost of £104 per month. bearing in mind I've not once missed or made any payments late. so the last payment was taken from me at the end of December 2015 approx 1 week ago. Today I was stopped by the police as it… Read Full Review

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★☆☆☆☆

“Renewal ”

Written on: 21/12/2015 by Serge1961 (1 review written)

Wanted to renew as it was due called them with their reference. Was asked to answer numerous questions even though I have been with them for 5 years. The girl on phone was very mechanical and very unfriendly no kindness at all. One mistake on the printed document made sounded like I was not a reliable customer the conversation lasted more then 40 minutes on claims and other specifications that I had to respond with a yes . Am very annoyed the way this was handle. Poor telephone conversation I… Read Full Review

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★☆☆☆☆

“Customer service very poor”

Written on: 16/11/2015 by BrendaLucie (1 review written)

They leave you hanging on a phone line for up to half an hour in order that you can get them to do what they said they were going to do the last time you rang and waited half an hour for them to answer. The phone number is not national rate either. ASDA do not deserve to have customers for their car insurance… Read Full Review

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★☆☆☆☆

“No customer service”

Written on: 02/11/2015 by Ts123 (1 review written)

I've been trying to contact them for the last 3 days.Nobody answered yet.Definitely going to cancel… Read Full Review

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★☆☆☆☆

“wouldn`t recommend to my worst enemy ”

Written on: 22/10/2015 by red_zx9r (1 review written)

Asda car insurance will never use again to start with all seemed well set up the policy reasonable price reasonable cover all was looking rosy :) then came the request for proof of no claims and copies of our licence`s so i click the link to go to the self help centre to upload the documents they requested spent over an hour trying to register then nearly 3 hours trying to upload :/ thinking i`d finally done it i`m happy again then the next day receive an email saying they are still waiting… Read Full Review

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★☆☆☆☆

“rip off company”

Written on: 21/10/2015 by TysonPierce413 (1 review written)

i had an insurance with this company.requested for a change in dates 2 days difference had to pay £20 quid. next i checked my e mail they wanted some more documents sent despite my sending them previous months same documents.they canceled my policy and sent me half the money i paid despite them covering me for only a month plus few days.called customer service the person on the other end very rude to me .NEVER eve go with this company… Read Full Review

Red_Zx9R's Comment

Written on: 22/10/2015

just had a similar situation with licence validation sent within the timescale requested then they cancel the policy and when questioned they say the image quality was in adequate at no point did they contact me to say this

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★☆☆☆☆

“No Costumer service”

Written on: 19/10/2015 by Tiberius76 (1 review written)

If you decide to contact them for renewel they will answer..if you contact them for cancelation no way to get someone...I've been waiting for hours… Read Full Review

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★☆☆☆☆

“Renewal renewed wrongly”

Written on: 14/10/2015 by Dwaynep1983 (1 review written)

Has a quote for a renewal, phoned up to renew, or so I thought but the details that came through were different. Tried to get through to sort but have been met with rudeness. Have been told I will have to cancel my policy and take out a new one at a higher premium even though they made the original mistake… Read Full Review

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★☆☆☆☆

“Very poor customer service”

Written on: 12/10/2015 by 207Ortega (1 review written)

Took out insurance and then wanted to amend to add trailer but could never get through on the phone. Always "higher than normal volume if calls". Now trying to cancel within the legal 14 day cool off period. Worst customer service have come across. Avoid this company!… Read Full Review

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★☆☆☆☆

“No communication!”

Written on: 24/09/2015 by ArmandoRobb (1 review written)

After paying under £600 for my first year, the renewal came in at £2,600 the reason being their under writers had changed. My no claims bonus has still not been forwarded and as it stands i will lose my deposit with my new insurance if this is not handed in before October. All you get when you phone is passed from one option panel to another to then having classical music playing driving you insane and being told thank you for holding. 30 minutes later still no answer. The customer support… Read Full Review

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★☆☆☆☆

“horrific ”

Written on: 23/09/2015 by iainInglis (1 review written)

Cancelled my policy without notice claiming I hadn't sent my driving licence in. But had got confirmation they had received it! 1 great on the phone and no further forward. Avoid!!!… Read Full Review

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★☆☆☆☆

“cant get hold of anyone”

Written on: 16/09/2015 by JOHNCOM (1 review written)

Its really bad, wont even answer my email, so going to contact the sun . ive spent over £25.00 on phone calls and end up waiting for between 10-20 mins with not getting no answer… Read Full Review

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★☆☆☆☆

“No renewal notice”

Written on: 16/09/2015 by Matildax498 (1 review written)

Received a letter stating my insurance had lapsed by 2 days and attached as requested is my proof of no claims! Did not get a renewal notice and did not ask for proof of NCD! Clearly running illegally with no insurance. Called their premium contact number on 4 separate occasions, waited 35, 40, 20, and 45 minutes 3 times no answer, final time they gave another number, who again only answered after 38 minutes. To be advised they no longer insure through ABC and would not be renewing my policy… Read Full Review

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★★★★☆

“It's cheap ”

Written on: 09/09/2015 by CadenceRice134 (1 review written)

I went with Asda for our insurance this year simply because they gave us the cheapest quote by far on a comparison website. The policy includes breakdown assistance and was exactly what we needed. They also covered us instantly which was a bonus as it was a private sale and we needed to drive the car home. It was an easy process to upload documentation as they except lots of methods: email, picture messages and they have an online account they can be uploaded to. However, my one bad point is… Read Full Review

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★☆☆☆☆

“Asda Car Insurance Totally Incompetent”

Written on: 07/09/2015 by IBrightman (1 review written)

Having taken out Asda Car Insurance in August 2013 , and completing the year without any accidents or claims , I was surprised that on my renewal that my insurance rose by £60 . I renewed my insurance and completed my 2nd year without incident . I received my renewal form , and again my insurance rose another £60 (my insurance had risen by a third of my original quote) . This time I refused to renew with Asda and their underwriters Zenith Insurance PLC . I took out car insurance with The… Read Full Review

Iliard's Response to IBrightman's Review

Written on: 13/10/2015

The costumer service are really not helpful. You need over an hour for someone to pick up the phone. They added an additional premium of £55.29 because I gave wrongly the date of my wife passing driving test by a month. I am not impressed by their canning approach on dealing with costumers. This will be the first and the last of me buying any insurance policy from asda. Avoid them, they do not care about costumers

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★☆☆☆☆

“usless”

Written on: 05/09/2015 by Shoemakercb1955 (1 review written)

sent out my renewal.. phoned them up 1 hour later i had a woman who obviously didnt want to be there answer.. told me the renewal price was wrong and the real price was 50 pounds more ..and that didnt include recovery because they dont do recovery anymore.?? told her i wasnt intrested then ..only to find now they have sent out my no claims its missing a year... wouldnt insure my dog with them ...if this is what they are like with a renewal ..what would a claim be like..??… Read Full Review

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★☆☆☆☆

“avoid like a plague!!!! ”

Written on: 05/09/2015 by MiltonWise (1 review written)

Ridiculous waiting times when trying to ring customer service. Been waiting 2 hrs so far!!!! and still nobody answered… Read Full Review

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