Asda Car Insurance Reviews

Click here if this is your business
★★☆☆☆
2.4 / 5
37.6% of users recommend this
Click here if this is your business
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Asda Car Insurance - Ask a question now

Media Gallery for Asda Car Insurance

Asda Car Insurance
Asda Car Insurance

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Awful”

Written on: 30/01/2015

After long delays, ASDA car insurance ( sic ) wrote to us with terms meaning our NCD was not within their guidelines. Do to no fault of our own, we had to pay a months insurance + £45. Complaining to ombudsman… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Easy to use and set up”

Written on: 30/01/2015 by RPresk (1 review written)

Although i've not made a claim yet (which is why there is a star missing) the whole process to renew has been a breeze, the website is quick and easy to use. When I set up the account last year that was no problem, there was issue getting my NCB proof from my previous insurer and Asda were ver helpful and prompt in both email replies and via their call centre. And for once when my renewal came through it had actually gone down in price and when I shopped around they were still the cheapest… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Rubbish”

Written on: 24/01/2015 by Ritchiekj123 (1 review written)

Don't use this company absolute rubbish God forbide if you have to claim… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“quickest and easiest site I've used”

Written on: 23/01/2015 by Tiggermad13 (1 review written)

I was really pleased at how quick and easy the site was to use and after searching a number of sites got the best quote by miles… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Shamaazing ! Thank you Asda.@#!*”

Written on: 23/01/2015 by wmGrace295 (1 review written)

Wow! Asda you have realy superseeded yourselves! Best quote I have ever had . My YEARLY premium now is lower than what I was paying MONTHLY. Defo party time ! What a saving! THANK YOU SO MUCH… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“worst insurance company ever used”

Written on: 22/01/2015 by TaliyahOlson (1 review written)

bad website, bad customer service and long waiting times for replies to emails. moved from lv which were really good so very disappointing. went with them as they were the cheapest but would recommend paying the extra and go with someone else… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Awful, As bad as it can get - Please dont do it”

Written on: 21/01/2015 by husky511 (1 review written)

Its absolutely diabolical - I'm convinced they are actually trying to make it as annoying and difficult and possible… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“well done asda”

Written on: 21/01/2015 by DonteStiles (1 review written)

this is the first time in years i have been able to go with the same insurer consecutively because they sent me the cheapest quote which should be the case anyway but as we know it is not so i say well done asda… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent”

Written on: 13/01/2015 by ColemanMilne429 (1 review written)

This has to be one of the best Insurance sites ever, no listening to naff music or getting cut off while in a queue. I made a mid term adjustment this week and it took less than 5 mins. I recommend this site and company to anyone and I will use them again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Dreadful Customer Service, Avoid if it all possible!”

Written on: 22/12/2014 by indielad10 (2 reviews written)

Provides lower cost premiums, but the terrible customer service is not worth it compared to other discount insurance companies. Never even informed me my insurance had expired, hanging on the phone for over half an hour to be moved from department to department to other poorly trained staff. Very difficult to get a refund off them too when I needed to cancel my insurance, had to chase them for hours on the phone. The refund deadline was moved from 7 weeks, to 20 days, to 30 days each time I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Dreadful Customer Service, Avoid if it all possible!”

Written on: 22/12/2014 by indielad10 (2 reviews written)

Provides lower cost premiums, but the terrible customer service is not worth it compared to other discount insurance companies. Never even informed me my insurance had expired, hanging on the phone for over half an hour to be moved from department to department to other poorly trained staff. Very difficult to get a refund off them too when I needed to cancel my insurance, had to chase them for hours on the phone. The refund deadline was moved from 7 weeks, to 20 days, to 30 days each time I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Lugs52's Response to indielad10's Review

Written on: 08/01/2015

Nothing has changed with this company, the service is shocking.... I will never use these again

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“NEVER AGAIN ASDA OR ANY SUPERMARKET INSURANCE!!!”

Written on: 12/12/2014 by hoorahharriet (1 review written)

I should have known better than to insure through a supermarket again. I did it with Tesco once and they were appalling. Customer service may as well be a pre recording as they can only say there is nothing they can do. Changed my car and they charged me almost a third of the policy again even thought the car was the same class. Cancellation was not an option as the policy was only 2.5 months old when I changed the car. The chap in cancellations was useless and reading from the same script and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Stay well away!!”

Written on: 12/12/2014 by Kaseyu1975 (1 review written)

I wanted make a change on my policy for another car which is a same class car as what I currently have and they almost doubled my remaining insurance premium. When I ask about the cancellation fee, they have tried to scare me and advised me that they are unable to tell me the final cost of the cancellation as it takes up to 4 weeks to complete the cancellation and the cost would include admin fees, direct debit fees, remaining amount of the policy, risk assessment and so on they told me huge a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“6 different companies to administer a claim”

Written on: 08/12/2014 by Bartlett448 (1 review written)

I've had a pretty awful experience with ASDA car insurance despite taking out their 5 star car insurance product. The companies involved (so far) are: Commercial Vehicles Direct Ageas Brightside Zenith ASDA (obviously) e-car Ageas are handling the claim but have to refer back to ASDA for any queries, and both make you go through 3 minutes of legal monologue when they pass you back and forth - which they do a lot. The courtesy car cover which I have paid for doesn't cover you if they… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“outrages ”

Written on: 03/12/2014 by IG123 (1 review written)

I moved flat 10 months into my insurance year. They didn't agree to make the change as it was close to renewal and because they said "they don't cover the new area as it is on a decline list. (Which there is simply no reason for, it's a new built in a safe new neighbourhood with an underground gated parking). Therefore they said that I need to cancel the policy and that I can not get my no claim bonus because I am cancelling my policy (?!?) . They explained that this is the policy of Zenith… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“My Online Experience”

Written on: 19/11/2014 by TheSnake (1 review written)

Asda were the cheapest quote by far and I had an accident recently. I managed to creat many quotes to get the right one for me. Really easy and really quick. No messing about. I haven't spoken to anyone yet but if the online experience is anything to go by I should have good service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“the worst ever stay well clear”

Written on: 18/11/2014 by davemc01227 (1 review written)

Having spent 8 years as an ASDA shop manager i was shocked at the worst customer service i have ever seen in my 30 years as a retail manager. When my car was hit by the bin men and was beyond repair i was shore that i would have no problems with my ASDA insurance. From the time i informed them of the claim i heard nothing' When you do send an email they send you and automated answer back or the one email they did send me told me that i needed to contact Bright light insurance who when contacted… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Bodyswerve ! ”

Written on: 15/11/2014 by McCaffrey5 (1 review written)

As a web based company, I found my car insurance cancelled retrospectively - ie I received notification that ASDA had cancelled the car insurance and notified me 7 days after the event, stating that they had not received copies of documents. I had not received their request. I was assured that the refund would be issued less an admin fee on return of the certificate. The certificate was returned . I called a couple of weeks later - they stated that the certificate hadn't been received but… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Don't even gothere”

Written on: 11/11/2014 by AniyahSutton (1 review written)

Must be the worst insurance company in the uk , uncontactable , rude ,I will never use them again reading all the other reviews we all have the same problems , can't get a refund , can't get your proof of no claims . Everyone should give them a miss including there shops… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent Access Facility”

Written on: 07/11/2014 by Trevin329 (1 review written)

I have a fantastic offer with Asda insurance, Asda is now becoming very popular online now and people chose to insure more with Asda because of its contance great offer to customers online. (Am one of the beneficiary and am proud to be a cutomer with Asda insurance)… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview