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| Customer Service | 3.1/10   |
|---|---|
| Value for Money | 3.6/10 |
| Reviewer Rating | 2.8/10 |
| Overall Rating | 2.8/10 |
Full review by
vicky kuca
on 22nd Sep 2008
User Rating : 0
Respect :
0
Good Points: Cheap cover.
Bad Points: Lack of help when involved in a car accident.
General comments: I had to do all the ringing around myself even though I was fully comp and it states on their website that they will do all this for you. When calling their call centres the people I have delt with have not been able to help. I was left worrying whether I was to blame or not (and still am!) even though I was sent a letter by Asda saying the other party had accepted liability. I then had a letter from the courtesy car people saying the other party was blaming me?!
vicky kuca's review and ratings | 104 words
Review by
Guest.
on 9th Jul 2008
User Rating : 9
Respect :
0
I was a Asda car insurance customer for nearly 3 years after passing my test in birmingham they was always brill and always looked after me whenever i changed my car or moved across birmingham. Customer service was brilliant cannot fault them. I just wish they would sort out there prices for one of the safest postal codes in the country. North Devon!
Guest.'s full review | 94 words
Review by
Fiks
on 4th Apr 2008
User Rating : 8
Respect :
0
Really good as you can at least speak to people rather than an automated service. Customer Service may not be that great but hey find me an insurance company where all their customers have a great customer service experience!
Fiks's full review | 97 words
Review by
Guest.
on 17th Dec 2007
User Rating : 1
Respect :
0
The Insurance is not worth the paper its written on.
Guest.'s full review | 114 words
Review by
mmsarah8
on 20th Aug 2007
User Rating : 1
Respect :
0
Had two claims - really poor response from Asda car insurance for both, and numerous recurring costs due to both claims. 4 day wait for car window damage as a result damage to interior of car and 70 pounds added to my phone bill because of calling for 3 days non-stop up to 7 times a day. Terrible service overall.
mmsarah8's full review | 58 words
Review by
laurakiley
on 19th Apr 2007
User Rating : 2
Respect :
0
If you go with Asda Price Search, when you decide to cancel you policy - ask for written confirmation or an email regarding the end date and repeat you end date two or three times within the initial phone call to cancel. Customer Service at this company is awful
laurakiley's full review | 161 words
Review by
john doob
on 10th Apr 2007
User Rating : 2
Respect :
0
You can get better and cheaper car insurance.
Norwich Union underwrite Asda car insurance; thus, they control the goal posts. You have to fight tooth and nail for anything you are entitled to.
One of their staff wanted to leave us to our own devices, until I rang back and got a more sympathetic person.
john doob's full review | 69 words
Review by
angie1
on 9th Mar 2007
User Rating : 0
Respect :
0
They fail to phone you back.
When they do eventually get back to you, they try anything to refute a fair and just claim.
Asda car insurance have not provided a written statement of their position, despite my requests.
They make you wonder why you buy insurance.
angie1's full review | 50 words
Review by
mariam00
on 7th Mar 2007
User Rating : 0
Respect :
0
I was involved in an accident where I was not at fault it has been over a month and am still without my car being repaired, as Asda have been asking me for the most pathetic paperwork ever. Such as how I paid for the car and proof of payment which has nothing to do with them. When I did speak to a manager finally after calling many times she was very rude and just made me more angry and had no customer service skills. They clearly do not know what they are talking about and even though they are ...
mariam00's full review | 203 words
Review by
nathannumber1
on 16th Dec 2006
User Rating : 0
Respect :
0
In an accident I was involved in, I was the driver NOT at fault. I had a witness, and yet they decided to award 50/50 liability in my case (I am currently fighting to be awarded what I am entitled to) . My repairs total £490, my excess is £400 and Asda car insurance cannot be bothered to recoup the £90, as it would 'be too expensive'. This is not 'looking after customers' best interests!!
It's a good thing for the insurance industry, as both parties lose 2 years NCD, so they ...
nathannumber1's full review | 290 words
Review by
jim mccoll
on 1st Dec 2006
User Rating : 1
Respect :
+2
Asda car Insurance are a cheap online car insurance company (underwritten by Norwich Union), and they are generally quite helpful. Unfortunately, they were a nightmare when I had make a claim with them. I had to deal with their third party recovery people, who are based internationally.
jim mccoll's full review | 59 words
Review by
jonec10
on 19th Jun 2006
User Rating : 10
Respect :
-1
I was fortunate to find product details on the car insurance section of a product comparison site web site. I think it was www.search-together.co.uk. The information provided was excellent, and I clicked though to Asda's web site. The quote process was really slick, and I got an excellent price on my Tigra, despite my 6 points. I recently changed my address and the call centre staff were excellent.
Great value car insurance and good customer service. Thank you ASDA!
jonec10's full review | 85 words
Review by
klindley
on 9th Jan 2006
User Rating : 0
Respect :
+1
I think that Asda Car Insurance provide insurance in name only as when I came to make a claim I was sent a form agreeing to indemnify them against all expenses - ie, I was asked to underwrite the insurer. When I suggested this was perhaps improper they simply refunded the premium I had paid (5 months after the inception of the policy) and claimed that I was not insured. Need I say more?
klindley's full review | 75 words
Review by
Ian Phillips
on 4th Oct 2005
User Rating : 0
Respect :
0
I sent in digital photos and a plan of the road layout, however Asda Car Insurance would not take up the case with the third party!
Ian Phillips's full review | 48 words | 2 comments added.
Review by
bec6100
on 2nd Sep 2005
User Rating : 1
Respect :
0
The staff at Asda car Insurance seemed very confused, unreliable and unhelpful, when I had to complete a claim.
bec6100's full review | 43 words
Review by
cheekypea
on 10th Aug 2005
User Rating : 10
Respect :
0
I'm thirty and basically thought I'd try all the supermarkets as they'd give the best price. Asda Car Insurance gave a brilliant price and were much cheaper than my current insurer. I called the call centre as I had a question and they were so helpful plus they took my online discount off at point of sale - good marks all round
cheekypea's full review | 72 words
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