| Customer Service | 0.5/10   |
|---|---|
| Quality of website | 3.5/10 |
| Value for Money | 2.1/10 |
| Overall rating | 1.8/10 |
Full review by
fuzzyfreak
on 29th Aug 2008
User Rating : 0
Respect :
0
Good Points: None
Bad Points: MarketingContact formCommunication
General comments: Luckily I didn't get as far as placing my order. I had signed up to them about 4 years ago but never used them. I recently received a promotional e-mail offering 40 free prints. As I was about to get some prints done I uploaded 56 photos and went through the process but at no point was there any mention of the offer, I checked back on the e-mail but could not find a promotional code. I e-mailed them using their online contact form which consists of two drop-down boxes which only cover a few issues but there is also a comments box where I entered my query.All I got back was an auto reply which did not answer my question to my satisfaction.-I decided to try one more time and asked them to give me a reason why I shouldn't cancel my account and got a reply telling me that they will cancel my account. What is that all about?
fuzzyfreak's review and ratings | 166 words
Review by
foxygill101
on 30th Jul 2008
User Rating : 1
Respect :
0
Their customer service costs 10p per minute to phone and took forever to answer when I phoned - they didn't seem to understand me when I did get through. I found the contact form online cumbersome and the responses either didn't arrive or didn't make sense to me.
foxygill101's full review | 58 words
Review by
tonyhodgson
on 3rd Aug 2007
User Rating : 0
Respect :
0
I ordered a photo book from their special offers, noticed that after 2 weeks of waiting the order was still awaiting processing. Contacted them through the website to be told that due to a "Technical Problem" my order hadn't been processed, but would be with me in a week. Sure enough order arrived a week later, but not my order! (If anyone is looking for their holiday photos of Mexico, I've got them). Contacted them again, they replied asking if I'd like a refund as it was now Friday afternoon ...
tonyhodgson's full review | 134 words | 1 comment added.
Review by
mistasenior1
on 12th Dec 2006
User Rating : 1
Respect :
0
Avoid MyPixMania! Both frames I ordered shattered in the post, thanks to inadequate packaging. Absolutely no response to emails, despite completing their form twice. Photos were ok - no problems, but not as good quality as photobox.
mistasenior1's full review | 36 words
Review by
kpertsch
on 1st Dec 2006
User Rating : 1
Respect :
0
Delivery took AGES! Also, no dates on the back of the pictures (other companies, such as www.photobox.co.uk have the date the photo was taken printed on the back and they offer a quicker service than MyPixMania).
kpertsch's full review | 43 words
Review by
isidenga
on 10th Oct 2006
User Rating : 0
Respect :
0
The order from MyPixMania was delivered with a line scored throughout the entire picture set. Four picture sets later there is still an issue with the prints, either scored throughout or poor colour.
An additional order was made to see if they really were that terrible, a simple order of one picture in sepia and one panoramic. Simple. Easy peasy. Not even a shaved chimp could screw this one up! Well, one picture arrived and the panoramic picture is goodness knows where! The picture that did ma ...
isidenga's full review | 95 words
Review by
danielebosio
on 6th Oct 2006
User Rating : 0
Respect :
0
The photos were never delivered. I received no reply to three different requests by mail. MyPixMania also made me pay for the 20 pictures that were free with first registration. Never had such an experience!
danielebosio's full review | 42 words
Review by
deb662
on 2nd Oct 2006
User Rating : 4
Respect :
0
I ordered 30 prints from MyPixMania, taking advantage of the free photo's when you first register. They arrived pretty much on time and I was happy with the quality but I only received 20 prints instead of 30. The email contact address is useless. I wouldn't recommend this site to anyone.
deb662's full review | 52 words
Review by
Choons
on 13th Mar 2006
User Rating : 0
Respect :
0
There is a reason My PixMania offers products at a cheaper price than anywhere else - the quality of the products is very poor, and the customer service is useless.
I ordered a pack of photos, but before confirming my order, I realised I hadn't entered my full address, so I went back to the beginning of the order process and re-entered my address. On confirming this order, I looked at my account summary and found two orders on my account. The first order had been added to my account even th ...
Choons's full review | 133 words
Review by
karenlee
on 4th Jan 2006
User Rating : 0
Respect :
0
My advice to anyone who dares to even register with MyPixMania is - DON'T DO IT! I heard about the personalised gifts that these printing companies offer (calendars, mouse mats etc) and I received a 15% discount on 'all gifts' coupon for My PixMania. I registered and uploaded the photos as instructed. Eventually, 3 hours later after the website froze twice, I placed my order costing £84.24. This price was incorrect as it hadn't taken into account my order code and the discounted prices whi ...
karenlee's full review | 367 words
Review by
steveshields
on 30th Sep 2005
User Rating : 1
Respect :
0
I have used other online photo printing services and I decided to try MyPixMania after seeing an ad in Digital Photographer. It's been 14 days now, and while it's nice getting an email saying we are busy and you will have to wait, it would have been quicker to walk to my local chemist. They have not replied to any of the 4 emails I have sent, and they refuse to stop the order so I can use someone else. I will not use these people in future.
steveshields's full review | 93 words | 1 comment added.
Review by
hechizero
on 20th Sep 2005
User Rating : 5
Respect :
0
On registration with My Pix Mania your "secure" password will be sent via email in clear text for all to see, making your account vulnerable to abuse, this is has yet to be addressed in a mail I sent them over two weeks ago, whatever you do, do not use a password you have used for any other secure online services when you register.
The border and brightness settings can be lost from album to album when ordering prints, making for mixed results, double check before ordering, this is a site desig ...
hechizero's full review | 259 words
Review by
Kimpa
on 21st Jul 2005
User Rating : 10
Respect :
0
Having collected about two gigabytes worth of photos since I got my digital camera about 6 months ago, I decided to try some of the many online photo development sites where you simply upload your photos, choose the size, pays your money and wait eagerly at the letterbox every morning for the items to drop through. I fell for My pixmania. And yes, the pictures have arrived today after 2 days and are great quality. Prices are excellent and the best part is their photo packs where you have the cre ...
Kimpa's full review | 126 words
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