Written on: 20/04/2013 by 7587kelly
Well... where to start.....? Worst service I have EVER known!!! In brief... VERY BRIEF as my issues were extensive... 1: Their discount code didn't work. Spent ages trying to get it rectified. Was promised the discount would be refunded from the total amount after I paid. How very naive of me to believe this. 2: I am English and live in glasgow and so do not struggle with accents... UNTIL I speak to Snapfish. The are rude, dismissive and dishonest! 3: Upon contacting them to find out... (read more)Visit snapfish.co.uk
Written on: 01/04/2013
I tried snapfish for some cheap prints (£50 6x4” for the cost of postage) for family members and I have to say the results were poor at best. Against my calibrated monitor the colour is frequently miles out with almost a sepia tint on some of them, weak colour and loss of detail in the blacks. The prints had ragged cut edges and some were oddly cropped when the files were sized exactly. The only positive really is that the b&w is neutral which is rare printed on colour paper. Impossible... (read more)Visit snapfish.co.uk
Written on: 19/03/2013
I ordered a snapfish photobook for a university project final piece. I ordered it 12 days before the deadline just to ensure that it would arrive on time for me to hand it in. However, a week after ordering it, i signed into my snapfish account to look at my order tracking status to see where it was and it appeared as 'cancelled'. I emailed the customer service centre to see why my order appeared as cancelled and why i had not been notified of this. I recieved a reply saying this was a... (read more)Visit snapfish.co.uk
Written on: 18/03/2013
I ordered a 16' by 20' inch poster, and I was a little concerned that it would not be good quality or arrive on time. Their service matched all my expectations. I ordered a Sunday night, and my order was shipped on Monday. Ups arrived to my appartment on Tuesday. All in all, very quick to deliver the product, and the poster looks great! Fully satisfied, would deal with them again. (this was for an order in Canada) (read more)Visit snapfish.co.uk
Written on: 12/03/2013
I've now had 2 canvas prints done by Snapfish, the first the colours were quite misrepresented and the second was dark. A canvas print I had done with Photobox was much better. I will not be trying any more canvas prints with Snapfish (read more)Visit snapfish.co.uk
Written on: 15/02/2013 by Yardlek (1 review written)
I ordered a spiral bound photo book and it arrived with the pages in the wrong order, the fault was Snapfishes. However when I rang them, they were extremely rude to me and suggested that it was my fault and next time I should check properly! I asked for a refund and also sent a complaint email. I was furious when I received the reply, they asked me to say exactly what the problem was (can't really be any clearer than you've got the order of the photos wrong) and asked me to send a... (read more)Visit snapfish.co.uk
Written on: 30/01/2013
i recently tried to order photographs from them, I have used them before. This time my paypal payment was cancelled by them, I tried my bank card, this was cancelled by them. I checked my account, this is fine I have since made payments using both methods elsewhere. I telephoned snap fish to pay but it has to be online. I have since had endless email conversations whereby they request snapshots of the error again and again, I keep emailing them this but they cant see it although they see my... (read more)Visit snapfish.co.uk
Written on: 29/01/2013 by warpfish (1 review written)
4 of the enlargements have white scratches on them with have ruined the images. The colour quality overall is terrible, some look like they have a sepia filter! Nowhere near as high quality as the original digital images. All images too dark. Where the the paper has been cropped it has left very rough/ragged edges. The paper used for the enlargements is the same thickness as the 6x4 prints, whilst this paper is fine for 6x4, for 12x8 or 10x8 sizes it is incredibly flimsy. These were gifts... (read more)Visit snapfish.co.uk
Written on: 21/01/2013
I'm surprised at reading that the other reviewers faced poor quality. Mine were fantastic! Colours were sharp and accurate, and that's all I need. I got 70 free glossy 4x6's with free shipping for a promotion that I was extremely fortunate to snap up. I had no need to contact customer service, as they arrived undamaged 6 days after being notified that they were shipped, which was 9 days from checkout to arrival, which I thought could've been quicker (since it wasn't international shipping... (read more)Visit snapfish.co.uk
Written on: 11/12/2012 by bigalal (1 review written)
I thought a great present for my grampa who recently had a stroke and therefore has limited capabilities at the moment, would be a photo jigsaw with a beautiful photo from a family BBQ. It is a lot of effort, expensive for what it is, but I thought it would be special for Christmas. When the package arrived, I was devastated as it looks like tat. It comes in a very small unmarked grey cardboard box, along with a tiny loose reference photo (less than 4x6in) printed on very poor quality... (read more)Visit snapfish.co.uk
Written on: 02/12/2012
I went to order a photo book from bootsphoto.com not realising that it is actually processed by snapfish. I spent 2 weeks putting together a photo book of my daughters first 2 years for my parents for christmas. When I went to buy my photo book the checkout didn't work and kept receiving an error that said nothing more than "We're sorry-there's been a system error. Click on the button below to return to Snapfish. If you have a moment, please give us feedback on what you were doing when... (read more)Visit snapfish.co.uk
Written on: 22/11/2012 by MonikaL
I ordered some prints from Snapfish - I used their 'first 50 photos free' service as I was a new customer. The upload and ordering is fairly easy. However - how long does it take to send the photos? I uploaded on 12th November, photos were allegedly processed and sent to me on 13th November. Great, I thought I'd get them in time for the weekend on 17th Novemebr - Snapfish claim that they send photos by Royal Mail 1st Class and that it takes 1-3 days for them to arrive. I paid £1.99 for... (read more)Visit snapfish.co.uk
Written on: 06/11/2012 by pug2342
Got a photobook for my wedding, all shots upload as high quality Fine jpegs, terrible terrible results. Grainy looked like i was taken with camera photo, which would had been ok if it had but all shots where taken with my £1000+ dlsr plus full pro lens!!! also massively under exposed despite looking great on my camera plus computer. they might be ok if you are about 13 and take photos with a very old camera photo for your mates and dont give a sh*t about quality otherwise forget it!!! (read more)Visit snapfish.co.uk
Written on: 28/10/2012
We wanted to make our wedding photos into a book so we could give members of the family a keepsake. Our order came today, which only took a week. I was very disappointed and upset with what we got. After spending time to make sure each photo was of good quality. I was shocked to see how dark the pictures in the photo books have come out. There is a photo of me (the bride!) with my father, well you cant even see my Dad in the picture it is that dark. Most of the pictures in the book are dark... (read more)Visit snapfish.co.uk
Written on: 27/10/2012
I ordered a photo book with pictures from my holiday in during the 50% off photo book promotion. I spent hours ensuring that the right photos in the right order and that looked good and professional. The book was received in good time but with so many issues. Firstly the pictures are so dark, admittedly they are dark photos but they have printed considerably darker than on the screen - I would have lightened them myself had I known! Second the glue holding the book together is coming off... (read more)Visit snapfish.co.uk
Written on: 11/10/2012 by thai77
I ordered a small photo book and a few collage prints from Snapfish to send as a gift for family members. The quality on both were so disappointing... Pictures are really dark, and you can notice the colour separation in the pictures... It's really embarrassing to send gifts with this low quality... Not to mention that my collage prints took aver 12 days to arrive, when the photo book arrived in 2 days after I place the orders together...And the customer service seams to give you an... (read more)Visit snapfish.co.uk
Written on: 22/08/2012 by RJCF (1 review written)
I have been using Snapfish for a few years now and have always been pleased with the quality of the prints. I have also recommended Snapfish to family and friends and they have also been very happy with Snapfish. The prices are very reasonable (9p per print), the quality is good and the service is quick. I have also used Snapfish to create photo gifts and the recipients have always been delighted with them. There are a couple of things - remember that when you are viewing your photos on a... (read more)Visit snapfish.co.uk
Written on: 09/05/2012 by springerspaniel
This is the first time I have used Snapfish and I am so disappointed with the results. I had taken wedding photo's that I had taken a good deal of time editing to perfection. 20% of the prints arrived with the bride and grooms heads chopped off and these shots were perfect beforehand. Plus, all the prints were random varying sizes. (read more)Visit snapfish.co.uk
Written on: 01/05/2012 by Jamesoxford2012
I came to the shop, the people there do not know the size 4x6 inches in cm. They charged me £5 for printing a SINGLE photo, and said that is the minimum price. NEVER COME THERE AGAIN (read more)Visit snapfish.co.uk
Written on: 24/04/2012 by Mistri (1 review written)
I ordered 10 First Class Stamps and I would write a more detailed review of the product I ordered on the 3/4/12 but i'm still waiting to see them. I emailed them on 19/4/12 enquiring where my order could be as they are part of a present for a birthday on 27th and received a reply saying: "We are very sorry to hear that you are still waiting for the stamps order,we been successful in delivering the order on time but unfortunately due to unforeseen reasons your stamps order is still in... (read more)Visit snapfish.co.uk
Written on: 09/04/2012 by redoak154 (1 review written)
I have used Snapfish now for several months. I have had no complaints with the quality of the service they have provided and my prints are always returned very quickly. In my opinion people often go on far too much about various things and never even mention the most important factor about such a company ie the quality of the prints they return to the customer. I go to a lot of trouble and expense to produce the very best photographs I possibly can. The most important factor as far as I am... (read more)Visit snapfish.co.uk
Written on: 20/03/2012
I picked snapfish after finding them best rated in online reviews and I can see why. The uploading and creative processes were really easy to use and when I did get stuck the online chat worked really well, quick and responsive. I ordered a custom photo book and the quality is very good. I also ordered express delivery and here snapfish excelled - they underpromised and over delivered. I finished making my album on Sunday at 2pm and it arrived on Tuesday morning at 10am, very good service. I... (read more)Visit snapfish.co.uk
Written on: 18/12/2011
Have bought four canvases from SnapFish over about 3 years. I try to buy during special offers and find them to be great value at these times. The colour has been a little bold on two of them, but I didn't mind enough not to use them again. Quality of canvas and frame is great. As is packaging and delivery time. Website is easy to use; my only quibble would be the preview of your photo and what parts will be visible on a canvas could do with being larger. Had a problem with a mark on a... (read more)Visit snapfish.co.uk
Written on: 16/12/2011
I ordered 90 prints from snapfish which took over two months to arrive – they were to be used as wedding thank you cards, so, as you can imagine, by the time they arrived it was so long after the wedding that we felt embarrassed sending them out. The customer service was appalling. I can only recommend avoiding snapfish at all costs. (read more)Visit snapfish.co.uk
Written on: 18/11/2011
Had a lovely holiday with my husband and parents and wanted to present my parents with a calendar of some pictures of the holiday. I optimised the images with their software tool. However when it arrived the images were so dark, you couldn't see their faces at all! Very very badly printed. Will not recommend it to anyone. (read more)Visit snapfish.co.uk
Written on: 21/10/2011
We have been using Snapfish now for around 5 years (back in the days when you could have prints delivered free to your local Jessops store). We have never had a poor batch of prints back, and usually order in batches of 50 to minimise postage. From time to time we have tried other on-line printing companies and have always been disappointed with the results (poor saturation or "sticky" prints). We now pre-pay for prints in blocks of 500. As a matter of course we crop and resize prints to... (read more)Visit snapfish.co.uk
Written on: 05/10/2011 by raquayle
Ordered a very expensive photographic book full of photo's from my husbands life as a present for his 60th birthday. Book did arrive on time but was not what i ordered. Had selected an expensive leather bound book (127 pounds) - came with a plain hard cover Photo's all correctly displayed on right of double page but when it arrived they were all on left with the right page blank - looked as if the book had been printed upside down. Customer service only offer was to reprint but she... (read more)Visit snapfish.co.uk
Written on: 22/09/2011 by Darwingirl
Ordered photograph prints and a number of collage mugs intended as gifts. Numerous photographs were cropped badly, ruining the images, and were blurred - despite the fact that I had printed the same photographs perfectly well with another photograph printing service. The mugs were very disappointing. Collage was placed unevenly on the mugs and the overall quality was absolutely terrible. Customer service was appalling and I was unable to get a refund or replacement despite providing clear... (read more)Visit snapfish.co.uk
Written on: 20/06/2011 by asr427 (2 reviews written)
Thrilled at the arrival of our first daughter we entrusted Snapfish with he task of producung our birth announcements. My wife found the website slow to respond and not very user friendly. The cards arrived within the stated time frame but were of terrible quality. The babys picture had been cropped so as to chop off the top of her head, the paper used was textured and this gave a very mottled to the picture. (There was no mention of this on the website at the time of designing the cards)... (read more)Visit snapfish.co.uk
Written on: 03/06/2011 by cyclingrelf
I first bought a set of 6 coasters from Snapfish about 7 years ago for a friend, commemorating her dog that had just passed away. I was surprised at how good the quality of the mats was and so returned to Snapfish when I wanted to make some personalised calendars as Christmas presents. Again, the quality of the calendars was brilliant compared with the flimsy, tacky calendars I had got elsewhere the previous year. Snapfish provide calendars on good quality card with a professional-looking... (read more)Visit snapfish.co.uk
Written on: 20/03/2011
Have been using Snapfish for the last 2-3years mainly for 6x4 prints and cannot fault their quality.Always recieved within time scale.Bought gifts for family last year,including mugs and coasters,and I certainly wouldnt go anywhere else.Have now just placed an order for a Photobook and am that pleased with quality and price that I now pre pay for prints.I would recommend Snapfish to anyone...We originally had 50 free prints from Virgin so that gave me the chance to look into quality,web... (read more)Visit snapfish.co.uk
Written on: 14/03/2011
Ordered 36 cards and envelopes, they only delivered 30 cards and 24 envelopes
The envelopes were too big for the cards
The quality of the prints were poor
The quality of the text in the card was even poorer
Took 8 days to arrive, fair enough it says could take up to 10, but normal prints (poor quality too by the way) took only a couple of days, so why so much longer?
Sent them an email, they said they would get back in 24 hours - it's now 2 1/2 days and I'm still waiting
Utter utter... (read more)
Written on: 24/01/2011
Started well and completed a nice design. However 2 weeks later and I was still waiting for my cards, after numerous emails back and forth they said the order had got lost in the post!!! They would 're-issue the order at no extra cost' (how nice of you!).. I complained that I wasn't happy and wanted some form of refund, this request was ignored. I eventually got my photo cards 3 weeks later - on opening the order I realised that the quality was just like a photograph and not the 'card' it... (read more)Visit snapfish.co.uk
Written on: 06/01/2011
unbelievably infuriating customer service. i wish i had read the reviews on here before placing my order with them! i made a mistake (chose gloss instead of matt prints) and called customer service to make the change only 10 minutes after my oder was placed. i was told the order would be cancelled, i would be refunded, and i could make a new and correct order. my order was never cancelled, i emailed customer service and they told me that i could not ammend my order once it was placed... (read more)Visit snapfish.co.uk
Written on: 22/12/2010 by born2bongo (1 review written)
They lost my order for a personalised Christmas card. They sent an email with an order number saying it would be dispatched but it never was.
The email included a link to the order, but when I got online my history was empty. Lucky I had the email for proof.
When challenged they never explained why the order was missing and blamed the postman. They told me to give it another day and if it didn't turn up they would put a credit on my account.
I don't want a credit as I won't be using... (read more)
Written on: 17/12/2010 by Lucicerious (3 reviews written)
After remembering that this company was shown on The Gadget Show once as the best value for money print site I thought I'd check it out.
You have an option to upload photos in high res or low res (default) which will affect the quality and size of prints that you order. The low res option is suitable for any print sizes up to 10x8, easy to organise plus the option to say whether you want the pictures to be automatically adjusted (edited for clarity) or to be left alone if you've done that... (read more)
Written on: 25/11/2010
I'm going to keep this short, Well I started using this website in 2008, and my first order was just basically 50 print's, the service then was excellent and the delivery always was delivered within 2 - 3 day.
However, everything has changed now, I placed an order on November the 15th 2010 and I still have not recieved an order and all I ordered was print's, stupidly I placed another order on November 19th and I still am awaiting for delivery, This is insane, Customer service just blame the... (read more)
Written on: 22/11/2010
They get there orders mixed up so easily its stupid! I ended up with a picture of a dog instead of one of me and my family which means anyone could end up with my order!
Also my brother ordered some pictures and never recieved them or got there money back this site is actually pathetic! never ordering from this site again! (read more)
Written on: 01/11/2010
what a waste of my time. I spent 2 hours uploading and editing photos for a 30 page wedding album, redoing when the software was not working properly and and then after 4 attempts to add to my cart to check out only got messages saying "oops please try later"! not good value at all and most annoyed at the time I have wasted. (read more)Visit snapfish.co.uk
Written on: 01/10/2010 by rolyian (1 review written)
With my Virgin Account I was awarded 50 free photos to be printed. I settled for 31; and was really disappointed when they arrived as some of the photos I ordered were duplicated and quite a few had part of the heads missing. I was thinking of paying to have a photo book done, but after receiving these I would not use your Company again as it does not live up to the advertising. (read more)Visit snapfish.co.uk
Written on: 22/09/2010
I don't recommend this company to other. I placed an order last 5th Sept. Now the date is 22nd Sept.I'm still waiting. I called today and when I spoke to somebody he said if I haven't received it means it was lost in the post. So he re-order another prints and he promised it will arrived in 1 week time. Overall I'm not very happy. I wish i read the reviews before i placed an order. (read more)Visit snapfish.co.uk
Written on: 21/09/2010
I placed an order on the 4th of Sep and according to the web site estimated delivery time for photo prints is 4-5 working days. As at the 21st of Sep I'm still waiting!! I've E-mailed to them few times but each time I only received the automated E-mails and not even an explaination of the cause of delay, let alone an apology!!
Not impressed at all. (read more)
Written on: 15/09/2010
I just recieved picture from snapfish. I would never ever recommend them to anyone. The pictures are horrible. Too dark (very, very dark). I've got a light skin, but on them I look like from Asia. I'm very disapointed :(. I have written to customer service to tell them that I want to return them and I want a refund. We will see. Those pictures are good to put them into the bin!!! I've ordered the same pictures from photobox. They arrived after 2 days and were very good quality. So next time... (read more)Visit snapfish.co.uk
Written on: 04/09/2010
I'm a professional photographer, and a client has recently sent me the Snapfish prints she had ordered from the CD of her photo session, querying the quality. I am appalled at the pixellation, poor cropping, bleeding of colours and general poor management of this printing service. I have used the same files to order professional prints from the industry-standard printers that I use myself, and there is absolutely no comparison, from her Snapfish copies where you can barely make out the... (read more)Visit snapfish.co.uk
Written on: 20/07/2010
I first used snapfish a couple of months ago. The photos were ok quality and some were dreadful with black splodges and very weird contrast. The original photo file was fine and it was the printing which was the problem. I began to contact customer services, but they have automated replies and it was too much hassle.
I thought I'd give them a second chance and ordered some more photos. I haven't received them yet, but I placed the order 8 days ago and they still haven't been shipped. I'm... (read more)
Written on: 16/06/2010
Having ordered a fathers day mug with pictures of my son on it for my husband I was disgusted to take delivrey of someone else's mug.
I phoned to explain the situation and they said that it happens a lot.
The issue I wanted addressing was
- where are the pictures of my son???
-Is the replacement going to be here in time for Fathers day???
- Compensation for inconvenience
They didnt know where the pictures have gone, they wont make the deadline and they refunded me £7.50
What a joke, I... (read more)
Written on: 09/06/2010
DO NOT ORDER FROM SNAPFISH!!!! they will delete your order history and your photos but charge you, then try to make out that you never ordered and that they never charged you. i ordered for a birthday and now i have no present to give! heres the answers i got when i went onto live chat the whole thing took about 45 minutes for no answers
Hi , Welcome to Snapfish Live Help. How may I help you today?
You are now chatting with 'Shireesha'
danielle cassidy: hi, i ordered a mug and some photos... (read more)
Written on: 07/06/2010
Photos are allways too ,dark poor quality,cropped and are often blemished with lines or specks of colour.
These are taken on a high end digital slr and we are experienced photographers so there is no issue with our equipment or user error and previews on the pc and on thier website are allways fine!!!!
Now to top it off ALL of our photos including wedding,honeymoon & babypics of our first child have dissapeared from our account thse photos equal several thousand so not a secure site to... (read more)
As rated by real users
"My first photo book from Pixum" Read More
"No words to describe the incom..." Read More
"A totally frustrating experience!" Read More
"Thanks for your Quality photo ..." Read More
"Lulu screws students over on a..." Read More