snapfish www.snapfish.co.uk reviews | Watch This Item.

Average Ratings
Customer Service3.4/10 Based on 12 ratings
Quality of website6.9/10 Based on 25 ratings
Value for Money4.9/10
Overall rating4.3/10
33% Recommended9 out of 27 Reviews
Rate this item

27 Review Centre SnapFish www.snapfish.co.uk Reviews

  • Full review by
    Guest.
    on 24th Mar 2009


    User Rating : 3
    Respect : 0

    Snapfish is such a great site to use, shame the quality just does not live up to it. Tried other sites and although their quality is better their sites keep freezing when uploading...Easy to use site, quick uploading, very speedy delivery. Photo quality is quite poor, everything has a pink hue to it
    Guest's review and ratings     | 54 words

  • Review by
    Guest.
    on 25th Feb 2009


    User Rating : 3
    Respect : 0

    My first order - expected it to be of the same high quality as the other online order I'd placed with Photobox (which was great). Thought I'd give Snapfish a try as they had a good discount for the first order. Very disappointed as when the photos arrived all the photos featuring an expanse of sky or plain walls in them were streaked with pink and blue vertical lines (they were taken with two mobile phones and one decent camera, so it wasn't the photo media at fault). Also disappointed that t ...
    Guest's full review     | 122 words

  • Review by
    gavpeters Rank: Lance Corporal
    on 18th Feb 2009


    User Rating : 1
    Respect : 0

    I ordered customised photo calendars from Snapfish to give relatives for Christmas. I chose Snapfish as they are a subsidiary of HP so I was expected a high quality end product that would match the high price ( £20 per calendar). The product arrived quickly and on first inspection seemed to be fine. However, looking at the product closely the quality was very poor. The photographs (taken with a professional standard 12MP digital SLR) looked to be poorly reproduced, lacking the colour and d ...
    gavpeters's full review     | 346 words

  • Review by
    Guest.
    on 10th Jan 2009


    User Rating : 9
    Respect : 0

    If you ordered anything in the last couple of months and it was slow getting to you, it may be because of Oprah's free photo book giveaway through Snapfish. I was told on the site that it would take about 3 weeks. It did. I was ok with this because I know they had lots of Oprah viewer orders. I got my photobook just before leaving for Christmas vacation and love, love. love it! Every page looks great! I had signed up for Snapfish but had not ordered anything. Now, I can't wait to have tons of pi ...
    Guest's full review     | 139 words

  • Review by
    Guest.
    on 7th Jan 2009


    User Rating : 0
    Respect : 0

    I was so excited when I ordered photocards from them with my newborn baby's pictures. I ordered cards on 3rd December and they processed on 2nd January. Today is 6th January and I still don't have the cards. I can't use them anyway cos my baby will be so different next year. I had to buy and send ordinary Xmas cards just two days before Christmas because they couldn't even let me know when they'd be processed. They sent an e-mail on 10 Dec saying they'd process my order in a few days with plenty ...
    Guest's full review     | 119 words

  • Review by
    J Fruitfly
    on 5th Jan 2009


    User Rating : 3
    Respect : 0

    My order was placed on the 2nd December for delivery by Christmas. Part of the order never arrived. Two weeks of emails with customer service did not solve the problem. A call to customer service eventually revealed that the pictures were 'corrupted' (they seemed to be ok in the online preview on the website....). Eventually I had to cancel the order. My money was refunded - but not the delivery charge for the items that weren't delivered leaving me out of pocket.I would never use snapfish again ...
    J Fruitfly's full review     | 161 words

  • Review by
    Guest.
    on 30th Dec 2008


    User Rating : 10
    Respect : 0

    I've had all my pics processed by Snapfish, using the website which is 'dummy' friendly. It's great you can see how they will come out by using a preview. My family loved all their pressies which turned up (surprisingly) well in time for crimbo. One of my mugs was smashed but i rung them and they sent me another within a week.I aint had a bad experience with them so can't comment on any bad points. Deffo will be using them again all the year.
    Guest's full review     | 91 words

  • Review by
    Durbrain Rank: Lance Corporal
    on 24th Dec 2008


    User Rating : 1
    Respect : 0

    I ordered 6 photobooks from Snapfish on 11th dec ( which guaranteed delivery by 20th ) as these are christmas presents. These didn't arrive. I called chasing on 23rd of Dec and was told they told me my order was not processed. I then requested a manager call me back with a reason and a solution. I did not receive a call. I had to call their 0870 number each time and as we were on a family day out i had to use my mobile to call to chase them (at considerable expense). I got a different super ...
    Durbrain's full review     | 382 words

  • Review by
    fionaneda
    on 23rd Dec 2008


    User Rating : 1
    Respect : 0

    I ordered an acrylic print on the 11th November as a gift for my partner on our first Christmas together. It did not arrive. On the 9th December they placed a reorder after advising me I had to wait for 2 weeks before they would accept it was lost. I gave special instructions that if it would arrive later than the 19th December it should be sent to a different address. It is now the 23rd of December and I find that it wasn't despatched until the 19th December and it has been sent to my work a ...
    fionaneda's full review     | 163 words

  • Review by
    blodnie
    on 19th Dec 2008


    User Rating : 1
    Respect : +1

    My photo book (ordered in November) is still being promised for Christmas. Somehow don't think that's a promise they can fulfil as it is now the 19th. Would rather they were honest instead of making these promises, then I know where I stand. Disappointing customer service especially as initially there is often a good 25 minute wait before anyone answers the phone whenever I try to phone them. Do have a direct line number for a supervisor but she hasn't helped me any more than anyone else.
    blodnie's full review     | 96 words | 1 comment added.

  • Review by
    Guest.
    on 18th Dec 2008


    User Rating : 3
    Respect : 0

    Ordered a photo book from Snapfish on 2nd November - still waiting for it 6 weeks later - they have 'problems' and are unable to ship it at the moment. - In the past I have been impressed with their service but this has now left me with a missing Christmas present despite ordering in good time.
    Guest's full review     | 56 words

  • Review by
    Guest.
    on 2nd Dec 2008


    User Rating : 8
    Respect : 0

    Tried the photo book after reading 'Which' report where it got top rating .The flexibility and options are very good.From downloads,to layouts, to editing.I am surprised at the mixed responses on here.I found it first class, like 'Which'.
    Guest's full review     | 50 words

  • Review by
    frustrated123
    on 28th Nov 2008


    User Rating : 0
    Respect : 0

    I have been waiting for my photo order from SnapFish for more than 2 weeks now and my account information still lists the expected delivery date as 11 days ago! I have been in contact with customer services and got a very impersonal reply saying 'we are sorry if we have disappointed you in some way'.... ERR DUH! they have had a 'technical problem' and that they are 'working night and day to fix the problem'. I then wrote back to ask if they can tell me when I can expect the order. To be hone ...
    frustrated123's full review     | 154 words

  • Review by
    grahambarnard Rank: Lance Corporal
    on 27th Oct 2008


    User Rating : 3
    Respect : 0

    Will try again as price is fair. At last got to speak to manager, who seemed apologetic and explained the problems encluntered with Jessops, who did their printing. Now broken away and procressing in house. Quality of inhouse seemed better than Jessops. I will try them once more but if they mess about again I will never use again. Peter please take note if you read this! Poor customer service in fact very poor as promised Peter would phoen me back but never did. Seems nobody could actually tell ...
    grahambarnard's full review     | 96 words

  • Review by
    Guest.
    on 14th Oct 2008


    User Rating : 10
    Respect : 0

    Helpful customer service from SnapFish, they even phoned my local Jessops and arranged for my photo's to be delivered to me. Jessops said they was not there when i went in the shop to collect them, but I think they must have been. Overall, great service, they looked after me.
    Guest's full review     | 73 words

  • Review by
    grahambarnard Rank: Lance Corporal
    on 9th Oct 2008


    User Rating : 0
    Respect : 0

    Ordered 26 prints of differing sizes. Three envelopes arrived, one had one print, one had five and one had six. The 8 * 6 and 12 * 8 still outstanding. A call today met with an apology and promise to reprocess and" should get by monday". We shall see. Any further delay will mean I never use them again.
    grahambarnard's full review     | 76 words

  • Review by
    Guest.
    on 12th Jul 2008


    User Rating : 1
    Respect : 0

    Ordered from SnapFish on 30 June 2008. Today 11 July 2008 - still receiving the message online In process. An e-mail in reply to my complaint (1 e-mail and a second chaser after 24 hours) says they have a technical. A technical what? It says their engineers have been working night and day to fix it. (Does this mean that they have one machine just like my local Tesco?). 12 days to fix a machine?? They still appear to be taking orders and offering special deals. What's up? Makes me wonder after re ...
    Guest's full review     | 118 words

  • Review by
    ashcroftp
    on 28th Jun 2008


    User Rating : 0
    Respect : 0

    Used Snapfish a few times and had no problems but when they recently developed me a set of about 60 photos they were all really dark and underexposed and blurry. I checked the photos I'd uploaded and they were fine. I wouldn't recommend Snapfish.
    ashcroftp's full review     | 65 words

  • Review by
    krilin50 Rank: Corporal
    on 4th Jan 2008


    User Rating : 10
    Respect : 0

    I had only used similar online photo printing in the past (Kodak, Photobox, BonusPrint and so on) the service was very poor. However with Snapfish, i got all my orders before Christmas. We really love the quality of those photo books which way better than the rest. Highly recommended.
    krilin50's full review     | 88 words

  • Review by
    Guest.
    on 1st Jan 2008


    User Rating : 0
    Respect : 0

    I mailed in a roll of film to Snapfish several weeks ago, and I have yet to receive anything. I also paid for a new roll of film.
    Guest's full review     | 28 words


SnapFish www.snapfish.co.uk Web Sites

Related categories

  1. Photo & File Sharing Sites