Truprint Reviews - www.truprint.co.uk

★★★★☆
4.1 / 5
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Latest Reviews

“Disgusting customer service”

Written on: 06/02/2016

Ordered a photo mug and received no confirmation for quite some time. When the confirmation arrived some time later, the order differed significantly to what I ordered so I cancelled it. This was ignored and when I got a reply was lied to, insulted and left out of pocket as they took the money from my bank account without my consent. I have contacted them six times now and I have been fobbed off, bullied and insulted. This is not unsurprising as customer service is "provided" by the very… Read Full Review

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“Quality printing but travel mug "is not a flask"”

Written on: 28/01/2016

I bought a photo travel mug - the pictures came out great, lovely quality. Unfortunately the travel mug is less so - it does not keep drinks hot, despite what their website says. When I complained, or queried this the response was: "Unfortunately these travel mugs are not flasks and do not have the same ability to keep heat warm for a long period of time like flasks do. If you are unhappy with your order, you may return it." I appreciate it's not a flask, but you'd expect a drink to stay hot… Read Full Review

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“Photo Mugs Unprofessional & Customer Service Worse ”

Written on: 18/01/2016 by TrustingShopper (1 review written)

Ordered three photo mugs for Christmas presents. They arrived with the photos badly set out on the mug, totally off centre. When I queried the finished product was told to send them back but no apology of the terrible product or finish. The picture image of the mugs on their site did not match the resulting mugs received. At least they should be proud of their off centred mugs and have the right image on the mug. The images were relatively OK, but I would not order again or recommend others… Read Full Review

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“Good value for money, but overall quality not amazing”

Written on: 16/01/2016 by Milof447 (1 review written)

I have ordered photo prints, using a promotion for the first 50 free so I just ended up paying the postage basically. The prints were easy to order and the process was fast and easy, and I had the prints delivered within just a couple of days. The quality of the prints as such is not amazing though, it is not terrible but could be better. Some pictures are a bit blurred or oddly coloured. As I just wanted basic print outs of some of my favourite pictures this was fine, but if I had paid more or… Read Full Review

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“Poor quality”

Written on: 19/12/2015 by errigal (1 review written)

I have ordered cards from you for the past two years & have always been impressed with your service. However I have just received my cards this morning, only they are not cards but postcards, which I have obviously ordered but I feel that this was not made clear & also the quality of the picture is very poor, therefore I will be unable to use the cards. … Read Full Review

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“Pre-paid prints withdrawn with no notice”

Written on: 09/12/2015 by ylMorris339 (1 review written)

I have used Truprint for 10 years until this week. I have always pre-paid prints which keeps the price to 0.05p a print. Truprint have now withdrawn this service with no notice to customers effectively increasing their prices by over 200 percent if you order 50 photos or less. I am very disappointed. For all customers who use this service Aldi stil. Charge 0.05p for each print with no restrictions on amount of photos… Read Full Review

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“Website needs serious work ”

Written on: 03/12/2015 by Saundersoa392 (1 review written)

I tried making one of their kitchen calendars well over 5 times, every time at different stages of the process the website would crash and delete all my work even though I had auto saved it. The whole experience was very infuriating and I have still be unsuccessful in creating the calendar. The products themselves are great value but the website needs some serious improvement… Read Full Review

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“Great Quality!”

Written on: 10/09/2015 by scottjay08 (1 review written)

I recently ordered 100 prints and one of the new slim canvas prints and was very impressed with the quality of both. I have ordered beautiful photo gifts from Truprint for years and I have always been so pleased with all my orders, I would certainly recommend them!!… Read Full Review

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“Great Quality”

Written on: 05/09/2015 by 132Kennedy (1 review written)

I ordered 177 prints online which was quite easy to do. They came within a few days and they are great quality with vibrant colours and good quality paper. Highly recommend this site and I will definitely use again for any other photographs. So much better than leaving them on my phone. To sum it up, very easy to place the online order, very good price and value for money and great quality set of prints… Read Full Review

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“very pleased”

Written on: 02/09/2015 by bnSchaefer386 (1 review written)

Photos are good colours and quality photo paper, very quick on delivery, I paticularly like the photo deals, would recommend… Read Full Review

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“Memories ”

Written on: 01/09/2015 by DeborahDempsey (1 review written)

Great offers will use again however i just wish that you could order canvas etc on mobile tablet devices without having to use adobe flash player as sometimes yr device doesnt support this application which is a shame as i dont have dedktop PC… Read Full Review

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“Surprisingly great”

Written on: 01/09/2015 by Miguels374 (1 review written)

I got this deal from Amazon, and was not very sure about the quality for a deal which is ad cheap as £5, however when I got the delivery it was a pleasant surprise, great photo quality, superb fast delivery ftom the time order was placed. Highly recommended… Read Full Review

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“Geeat service”

Written on: 01/09/2015

Great fast service, thanks… Read Full Review

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“No feet! ”

Written on: 31/08/2015 by Novicenetuser (1 review written)

First order - process was a bit tedious and clumsy. Delivery was quick and prints were very good, except that quite a few of them had been cropped ie. feet and sometimes legs missing, and one character cut off completely in one case… Read Full Review

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“Photo book”

Written on: 31/08/2015 by ncCardenas486 (1 review written)

Ordered a load of prints and decided to try a photo book. When ordering it kept saying I had some space left. On the app it was showing that all pages had been filled. I completed the order. To my dismay when the book arrived it had to pages that I could have put more pictures on. I feel upset as it was a gift for my daughter and clearly looks like something is missing. As a very loyal customer who has used truprint since my camera days I'm not very happy. Feel like more effort should have gone… Read Full Review

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Truprintcustomercare's Comment

Written on: 01/09/2015

Hi, we are a little confused as we don't yet have photobooks on our app. Please give us a call if we can help any further.

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“Really very chuffed”

Written on: 30/08/2015

I really quite like getting prints of images, rather than just have them digital and have used a fair few of the printing sites out there. I also like to take advantage of offers; coupon deals or sales or price drops. I have had very mixed results using different companies and didn't know what to expect with Truprint. Anyhoo, the long and the short of it, is I am really rather chuffed! The prints came back exceptionally well developed, I have in the past had one company deliver the prints… Read Full Review

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“Every time we use Truprint we are so pleased with the...”

Written on: 30/08/2015

Every time we use Truprint we are so pleased with the quality of the photos, the speedy service and the price, especially the `deals'. No complaints at all… Read Full Review

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“Excellent service”

Written on: 30/08/2015 by Claytonbk107 (1 review written)

Very pleased with my first order - recommended by a friend. Will be using again. Thanks… Read Full Review

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“Still the best”

Written on: 30/08/2015

I've been using Truprint for years and keep returning because the prints are excellent and good value. I especially like how they offer matt finish when most prints these days are on glossy paper. Delivery is always quick, even when they're busy… Read Full Review

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“Rubbish”

Written on: 30/08/2015 by Em2705 (1 review written)

I ordered 2 photos 5" by 7" and when they came true print had altered the position of the photo so it cut off the legs of the people in it. It had not asked me to crop the picture so I assumed it was ok jut to order as it was… Read Full Review

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Truprintcustomercare's Response to Em2705's Review

Written on: 01/09/2015

Hi, sorry to hear that you are unhappy with your order. From what you have described it looks like it has been cropped, did you check the preview (you get the option when you place the image in your cart) to adjust the cropping at all?. Its always a good idea to check and also the resolution before ordering, if we can help at all please give us a call.

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