Vodafone www.vodafone.co.uk Reviews

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1.6 stars
Average rating for this product is: 1.6 out of 5

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Average Ratings for Vodafone www.vodafone.co.uk

  • Quality of website3.2 stars
  • Value for Money2.5 stars
  • Reviewer Ratings2 stars
  • Overall Rating1.7 stars

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3 Reviews For Vodafone www.vodafone.co.uk

  • td69 18th Dec 2007

    Reviewer rating: 0.5 stars


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    Good Points: I get a good reception pretty much everywhere with Vodaphone


    Bad Points: I wasn't happy with the customer service.


    General comments: I've been a customer of Vodafone ever since I had a contract (1999), and have never tried any other networks. I've always paid my bills on time and for the last two years have had 3 contracts running concurrently. In October i paid as normal and all seemed fine. However, last week two of the three contracts were disconnected. I phoned to ask why and they said for none payment in October. I explained that the bills had been paid as normal, and i had the proof in black and white in front of me. Upon closer inspection of the November bills i notice a credit on one of the accounts, which totaled the amount outstanding on one of the others. Obviously the cheque had been credited to the wrong account, which was their fault not mine. Pointed this out, yet they still would not reconnect the phones, saying that as well as an outstanding balance (which didn't exist) i would also have to pay a 70 reconnection fee! To top the lot off, my sister phoned and they were discussing details of my payments with her, breaching the Data Protection Act!!! I cancelled my contracts immediately.

  • starfire2005 Rank: Sergeant 27th Aug 2005

    Reviewer rating: 0.5 stars


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    The good point of any mobile phone store is that they sell mobile phones.
    This chain of stores sells only as you would expect Vodafone Branded phones.
    The staff in the stores do not always make time to show you how a phone works and many if not all the staff are mobile phone illiterate ie dont understand simple phone terms such as how many chord polyphonic a phone is.
    They are in too much of a rush or they want you to take a phone on a contract and pay as you talk customers are beneath them.
    ...

  • 2 Jags Rank: Major 4th Aug 2005

    Reviewer rating: 5 stars


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    Vodafone's website (www.vodafone.co.uk), is a cracking website for this solid company. I always get information about the latest handsets from these guys, and whenever I have ordered from the site, I have had no problems.