Post Office Car Insurance Reviews

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★☆☆☆☆
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Post Office Car Insurance
Post Office Car Insurance

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Latest Reviews

★☆☆☆☆

“Avoid”

Written on: 11/07/2014 by McFadden236 (1 review written)

Had nothing but trouble following a non fault claim. Reported it to PO...no action. Rang up and they had not reported it on to the Insurance company Coral who turned out to be equally useless. Changed my car 6 months later, PO unable to quote due the claims still o/s on their system. I had to ring Coral for them to send on confirmation claims was closed and fully recovered and still PO wanted to charge me cancellation charges of £55! Argued the case and eventually they agreed to waive… Read Full Review

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★☆☆☆☆

“RIP OFF”

Written on: 04/06/2014 by LadyAl (1 review written)

My partner used this insurer for a year. When the contract is over he cancelled his debit order for this company as he did not want to take out any more contact from them. He expected them not to renew his contract anymore as what it said on their letter "If they dont get the money the insurance will stop". So we left it like that. But then post office is trying to charge him for £149.78 (they call it premium amount!!!) whats that for?? And the cancellation fee was £0. TOTAL RIP OFF… Read Full Review

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★☆☆☆☆

“Do not use ever”

Written on: 14/05/2014 by AlissaCopeland336 (1 review written)

I had canceled the policy and I got ripped off £30 for cancelling before even the policy had started. even though I have cancelled they went ahead and took my full policy money and I have been chasing them for week for my money and still no joy, I spoke to customer service, I demanded a written confirmation of when my money will be paid bank into my account, the agent kept telling they can not confirm when. The agent was unhelpful and was unwilling to even give him her name so i cann't make a… Read Full Review

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★☆☆☆☆

“ripp off”

Written on: 08/05/2014 by Roberts427 (1 review written)

PLEASE DO NOT use post office insurince as they ripp people off they offer one price then offer another price months later its day light robbery please dont use them they are the worst insurince company ever they are poor customer service they treated like dirt so please dont use them… Read Full Review

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★☆☆☆☆

“Absolute shower”

Written on: 28/03/2014 by Nicolas146 (1 review written)

Had a no fault accident 7 weeks ago. The third party admitted liability from the outset as we we're parked at lights when she hit us from behind. The claims department are still now saying that they still have no stance on liability and even worse are now saying that they might not honour our insurance as they say we didn't tell them about 3 points on my licence. ( I'm a named driver but wasn't driving) We still maintain we have told them but are going to struggle to prove it. They have never… Read Full Review

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★☆☆☆☆

“Rip off!! Avoid.”

Written on: 23/03/2014 by fennrtds (1 review written)

Just logged in online to change my address as moving shortly. Made the necessary changes and then the charges appeared. £12 fee for change which I was expecting but they then had a £20.00 admin fee bringing the total to £32.00. What admin did they do, it was all automated and I typed in the details! Nothing but a rip off and has left one dissatisfied customer who will be phoning up to make the necessary change on my insurance to ensure auto renewal never occurs again. No one can predict… Read Full Review

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★☆☆☆☆

“Worst insurance to go with read on ”

Written on: 21/03/2014 by Donaldson458 (1 review written)

I joined post office insurance in 2013 my insurance is due in May2014 I would never use them again reason are as follows I was given a quote from go compare and the quote was cheap so I decided to go with the post office cause it saved me money job done then I changed my car and I was charged but I was never told that when I took the insurance out the next one was that they seem to take there payment when they feel like so in one month I had three payments and they didn't explain to me why they… Read Full Review

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★☆☆☆☆

“Rip off ”

Written on: 11/02/2014 by Tilley2 (1 review written)

Take note don't go with the post office car insurance they promise me a refund and they didn't deliver it how bad is that, also if you change your car they charge you 25 pounds that's bad also if you are late paying the charge you 20 I do think that's all they want is your money having read other peoples reviews they are write they will not be having my business again for as long as I have a car. Also be careful cause they will sell the car insurance to you cheap to get your custom then the… Read Full Review

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★☆☆☆☆

“post office charged an unauthorized payment of £ 462.50”

Written on: 30/01/2014

I got my car insurance with post office on December 2013, today just found out they have taken £462.50 pounds from the bank card I did the payment with, claiming that they put the insurance up due of not receiving my no bonus claim from old insurer. You would have thought they could not do that, just decide to wipe of nearly 500 pounds from your account without you agreeing to it. But yes they did. Cancelled they insurance straight away, being charged £55 cancellation fee. Not impressed I… Read Full Review

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★☆☆☆☆

“Post office insurance is the worst ever”

Written on: 06/11/2013 by JohnAMIET (1 review written)

I have been driving for 55 years and I am being treated as a complete idiot by the ignorant know nothing call centre moronic idiots, I have been attempting to get my cash back offer refund for months now. I have decided to change my car, I got a quote from the Post office and decided that the insurance was so much that it put me off buying another car, I decided to look at other quotes, Guess what, £200 cheaper than the the ignorant individuals at the Post office. They do not know the meaning… Read Full Review

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★☆☆☆☆

“Hopeless customer service”

Written on: 27/09/2013

Apart from the fact that it takes ages to get through to a real person despite having given umpteen bits of information to an electronic voice system, once you do get through it's impossible to get an answer to the question you ask. The company doesn't respond to letters either so once they've got their hands on your premium you can effectively go to hell. To make matters worse they charge an astronomical £55.00 to cancel the policy making it prohibitive to go elsewhere… Read Full Review

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★☆☆☆☆

“Diabolical insurance ”

Written on: 19/08/2013

Being the post office you would think they very good think again worst company I have ever had call centre people are useless I paid my insurance but when I wanted to cancel I was told I had to pay a fee fair enough but still till this day I receive letters saying I owe them money which I don't and have had people there tell me it's all clear but when I ask them to listen to the recordings they seem to have mysteriously lost them absolute joke of a company I would advise you not to go with the… Read Full Review

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★☆☆☆☆

“do not but post office insurance”

Written on: 13/07/2013 by mjp5575 (1 review written)

my partner got car insurance with post office. we was parked in a car park and a women hit her car the police were contacted and there was an eye witness after speaking to the insurace they have said that we cant take it to are local garage for a repair and want to take the car away for 2 days which is 40 miles away also she has to pay her excess and she may get it back or may not the other party has admitted fault and she has to say she has made a claim on her insurance even tho she is not at… Read Full Review

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★☆☆☆☆

“CASH BACK,STILL TRYING. LEAVE WELL ALONE”

Written on: 04/07/2013 by IVORHEDGEHOG (1 review written)

MY CAR INSURANCE WAS ISSUED ON THE 26 MARCH 13TH, SENT SCHEDULE OFFFOR £63.60P CASH BACK, 11TH JUNE STILL NOTHING.MADE PHONE CALL TOLD I NEVER SENT ENOUGH INFO TO THEM, THEY COULD HAVE CONTACTED ME BUT THEY DIDN'T,TOLD TO FAX MORE INFO DONE THIS SAME DAY,17TH JUNE STILL NOTHING ANOTHER PHONE CALL, SAID THEY WOULD PHONE BACK WITH UPDATE,4TH JULY STILL NOTHING, MADE ANOTHER PHONE CALL SAID THE OFFICE IS IN PETERBOROUGH AND THEY ARE IN THE NORTH AND HAVEN'T RECEIVED ANYTHING,TRY AGAIN WHICH I'M… Read Full Review

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★☆☆☆☆

“Unbelievable”

Written on: 29/05/2013 by KevB111 (1 review written)

Six months into policy my Wife has a little accident in her car.... I didn't claim on the Post office as she was insured in her own right - Protected NCB as am I. But I thought I ought to let the Post Office know as she is a named driver and I didn't want to invalidate my policy..... Apparantly I cant do this! By having an accident in HER car on HER policy I have breached the terms of my insurance! But of course they could re-quote me... at DOUBLE the premium! or remove her from my policy at… Read Full Review

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★☆☆☆☆

“Over 50s £50 cashback rip-off!!!!”

Written on: 27/05/2013

Hi, I just had a near miss. I did all the on-line quote and the Post Office insurance came up as £10 more than my own car insurance renewal. All the details matched, but my insurance had a lower Excess, mine was £145, the post offices was £200. I decided to phone to see if they could match my better renewal quotes contents, as their online promise said I would still qualify for them to beat my insurance renewal by £40... No they cannot, and whats more, if I buy their insurance, i will not… Read Full Review

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★☆☆☆☆

“2hrs on phone!”

Written on: 05/04/2013 by Rob81 (1 review written)

had a accident in feb 2012 it was a staged accident and the insurer saw it that way as well, I knew it was going to be a lengthy process to prove it was staged but not 15months, anyways every couple of months I chase up the progress on case with the up most frustration, I either get given the wrong numbers, put through to the wrong team or cut off! its such poor service and im so frustrated about this.. I rang yesterday with the exact same saga I have everytime, in the end I got put through… Read Full Review

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★☆☆☆☆

“Please AVOID AT ALL COSTS - Truly Awful Service and...”

Written on: 27/03/2013 by StillSpence (2 reviews written)

Please believe me when I tell you are typical of the Financial sector and have zero care for their customers. The contact centre staff I presume are outsourced to increase profit as they could not care less. These people cancelled my policy within a week of a direct debit not going through successfully - says it all!… Read Full Review

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★☆☆☆☆

“Lousy Customer Service - Don't Use”

Written on: 15/03/2013

I have never written a review like this before and class myself as relatively intelligent and professional, but the sub standard and shocking customer service I received at the hands of the PO has forced me into doing so. If you want to be spoken to like a child, and treated with complete contempt and disrespect then carry on and sign up. I for one would rather use a provider who 'specialises' in car insurance not delivery of mail, and pay an extra £50 a year to talk to someone who is… Read Full Review

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★☆☆☆☆

“After being involved in a non-fault accident nearly 2...”

Written on: 11/03/2013

After being involved in a non-fault accident nearly 2 years ago I now find myself heading to court to recover the cost of my vehicle. Post Office have no customer service standards. Their main aim is to profit, through referral fees, to other greedy, corrupt companies. Any problems, queries and complaints are swerved by the ridiculously incompetent and unhelpful staff. Even at highest management level the customer is an irrelevance once profits have been secured. Any opportunity to increase… Read Full Review

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