post office car insurance reviews | Watch This Item.

Average Ratings
Customer Service3.2/10 Based on 19 ratings
Value for Money3.6/10
Reviewer Rating3/10
Overall Rating3/10 Based on 33 ratings
26% Recommended8 out of 31 Reviews
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31 Review Centre Post Office Car Insurance Reviews

  • Full review by
    19FRANKY48
    on 29th May 2009


    User Rating : 1
    Respect : 0

    Good Points: NONE

    Bad Points: expensive got another insurance £118 cheaper

    General comments: gpo charged me £100 to cancel a policy when my car failed M O T they deal with credit brokers high APR
    19FRANKY48's review and ratings     | 29 words

  • Review by
    Guest.
    on 27th May 2009


    User Rating : 0
    Respect : 0

    Absolutely the worst insurer i have ever had the priviledge of using ever AVOID AT ALL COSTS. I have personally been insured by a good 80% of highstreet insurers and so when it was time to shop for a new policy on behalf of my mother i thought i would opt for the post office on her behalf, yes because it was cheap, but also because i thought the service would be class, how wrong could i be.The premium cost £125 for the year so my mum opted to pay by monthly installments, £13 a mon ...
    Guest's full review     | 165 words

  • Review by
    Guest.
    on 8th May 2009


    User Rating : 2
    Respect : 0

    Very dissapointed with Post Office Car Insurance - I feel very let downI was forced to guess a date when I bought my car - a month into my policy I had a letter to say the date I bought the car was incorrect and the fee for updating this was £20 plus £34 as the underwriters had reviewed the change and decided to up the premium. The car is 10 years old and I have had it for 2 years. I don't see why the lenght of time you own a car alters your premium!!!If you wish to cancel your p ...
    Guest's full review     | 142 words

  • Review by
    et98
    on 7th May 2009


    User Rating : 7
    Respect : 0

    I just took up the Post Office Car Insurance. The whole process was nice and easy. So far there have been no problems.
    et98's full review     | 35 words

  • Review by
    lazeedaze
    on 4th Dec 2008


    User Rating : 2
    Respect : 0

    Be careful! What I was quoted is not what I was required to pay! If you get a good premium quoted by a comparison site, the chances are they won't actually stand by it, particularly if you've been a 'previous customer' of the Post Office, which I guess includes many people... and in which case they'll add on about 25%!
    lazeedaze's full review     | 87 words | 1 comment added.

  • Review by
    cough
    on 18th Nov 2008


    User Rating : 10
    Respect : 0

    I used the Post Office to cover myself and my boyfriend last year. They gave us a fantastic price, so I snapped it up. As with all car insurance I made sure I read through the T&C CAREFULLY, and I didn't encounter anything out of the ususal. You shouldn't assume and/or rely on a company to do everything for you. The few times I phoned them I got very cheerful UK based call-centre staff on the other end who were polite and always very helpful. This continued right up until the end of the police, ...
    cough's full review     | 148 words

  • Review by
    timothythrower
    on 30th Aug 2008


    User Rating : 0
    Respect : 0

    I wouldnt touch their car insurance again. I had read lots of bad reviews about them charging you £20 every time you call them regarding a query but thought if I paid in full once I received the documents there wouldnt be a problem. More fool me! You get a 14 day cooling off period so you can make changes without a charge but if you dont recieve you documents within 14 days of your policy which I didnt you will be charged. Let me recap - Their fault in not even posting documents out in ti ...
    timothythrower's full review     | 133 words

  • Review by
    doscott
    on 6th Apr 2008


    User Rating : 4
    Respect : 0

    Are these companies just having a laugh at existing customers - relying on apathy to see what they can get away with?
    doscott's full review     | 102 words

  • Review by
    Guest.
    on 5th Apr 2008


    User Rating : 1
    Respect : 0

    As with so many companies these days "sorry" is a word that doesn't pass the lips of their staff easily. As a result, at some point in your dealings with them you will feel the need to say something like "Isn't this where you say - 'I'm sorry Mr/Mrs Customer.......' Their desire to solve your problem is minimal - if your experience is like mine. The staff do not see you as someone who needs help; you are the problem.
    Guest's full review     | 200 words

  • Review by
    charlotte31
    on 27th Mar 2008


    User Rating : 2
    Respect : 0

    I have been with the Post office for about 3 years and do not mind paying over the top for their service. It s not all about getting a good deal on the repayments but for me it was far more important to deal with an established company who use British approved insurers, not like direct choice who use some outfit based in the Caribbean. Unfortunately I did have a problem renewing the insurance as I checked out Confused.com which is very good but their quote for the Post Office came out nearly 150 ...
    charlotte31's full review     | 312 words

  • Review by
    AKHENATEN
    on 25th Mar 2008


    User Rating : 0
    Respect : 0

    I took Post Office Car Insurance on price, I had 6yrs NCD, which they reduced to 5yrs after no explanation, at a cost £54; they never replied to e-mail, calls or letters. Then they said i had 3yrs NCD, which was a mixup with my wife's insurance as we had previously been in the same company. I now have to lose £200 in cancellation fees or face paying the fees for a solicitor to go to arbitration for the dispute. Not once have I a phone call to ask details and all the official document ...
    AKHENATEN's full review     | 122 words

  • Review by
    Guest.
    on 26th Feb 2008


    User Rating : 0
    Respect : 0

    I bought a policy covering me and my partner for business use but when the documents arrived the business use only covered the main driver. In addition the policy made no mention of cover when towing trailers. When I tried to cancel because they hadn't supplied what I asked for they said I had to pay a £35 cancellation charge. The last time I deal with the Post office for insurance!
    Guest's full review     | 77 words

  • Review by
    Guest.
    on 21st Feb 2008


    User Rating : 6
    Respect : 0

    The post office informed my son if they hadn't received proof of his security system that they would cancel his policy he was told to fax them through to the customer service agent before the 13th feb, so we faxed them on the 12th then he gets a letter saying they cancelled the policy on the 11th due to not receiving the proof, the letter they sent was dated 13th and the letter said they were cancelling on the 12th (hows that work) to cut a long story short they cancelled his policy even though ...
    Guest's full review     | 212 words

  • Review by
    muddled
    on 25th Jan 2008


    User Rating : 0
    Respect : 0

    My son applied for fully comp car insurance with post office, aged 26 other years just 3rd party, his trade is a car macanic. he was not told at point of sale that because of his job 3rd party cover to drive other cars not owned by him would be disallowed. Now up for 6 points plus huge fine. post office have admitted on phone that this should have been flagged on computer and failed to inform him when on submitted to underwriters. The post office have A DUTY OF CARE to ensure that customers are ...
    muddled's full review     | 131 words

  • Review by
    mhossan Rank: Lance Corporal
    on 8th Jan 2008


    User Rating : 0
    Respect : 0

    Very unhelpful customer service. I spoke to one of their colleagues about my cirumstances but later when I phoned again for another purpose they didnt have any record if it.
    mhossan's full review     | 39 words

  • Review by
    Guest.
    on 5th Dec 2007


    User Rating : 3
    Respect : 0

    I did not realise there were charges attached if you want to change vehicle(eg buy new car) and I think this should be made clear at purchase of policy, although competitive initially after charges I am not convinced.
    Guest's full review     | 69 words

  • Review by
    RonnieCSS
    on 23rd Aug 2007


    User Rating : 10
    Respect : 0

    For years I accepted the renewal from another company. When I compared prices instead of £278 third party fire & theft (including breakdown of £94) the Post Office offered me fully comprehensive car insurance for £125.
    RonnieCSS's full review     | 36 words

  • Review by
    david john
    on 24th Jul 2007


    User Rating : 0
    Respect : 0

    Do not go with the Post Office unless you are certain your circumstances are not going to alter otherwise it WILL cost you as they are ruthless. The cheapest is not always the best I learnt by my very costly mistake.
    david john's full review     | 71 words | 1 comment added.

  • Review by
    publisher2
    on 29th May 2007


    User Rating : 10
    Respect : 0

    Cheapest quote, good customer services, I have 2 policies with the Post Office Car Insurance and I needed to add my daughter who'd just passed her test on to one of them. Very helpful response and suggested I stop my current policy and start a new one to include my daughter as it would be much cheaper (it was by about £300 A MONTH!! 4 months later my daughter goes travelling for 3 months followed by Uni so I rang them again to take her off the policy. No problems done in seconds, a smal ...
    publisher2's full review     | 122 words

  • Review by
    smellycar14 Rank: Lance Corporal
    on 3rd May 2007


    User Rating : 1
    Respect : 0

    You would think that as this is their business, Post Office Car Insurance would have a system for sharing information with the relevant parties, in a standardised format, but there is little evidence of organisation.
    smellycar14's full review     | 66 words


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