Written on: 05/04/2013 by Rob81
had a accident in feb 2012 it was a staged accident and the insurer saw it that way as well, I knew it was going to be a lengthy process to prove it was staged but not 15months, anyways every couple of months I chase up the progress on case with the up most frustration, I either get given the wrong numbers, put through to the wrong team or cut off! its such poor service and im so frustrated about this.. I rang yesterday with the exact same saga I have everytime, in the end I got put... (read more)
Written on: 27/03/2013 by StillSpence (2 reviews written)
Please believe me when I tell you are typical of the Financial sector and have zero care for their customers. The contact centre staff I presume are outsourced to increase profit as they could not care less. These people cancelled my policy within a week of a direct debit not going through successfully - says it all! (read more)
Written on: 15/03/2013
I have never written a review like this before and class myself as relatively intelligent and professional, but the sub standard and shocking customer service I received at the hands of the PO has forced me into doing so. If you want to be spoken to like a child, and treated with complete contempt and disrespect then carry on and sign up. I for one would rather use a provider who 'specialises' in car insurance not delivery of mail, and pay an extra £50 a year to talk to someone who is... (read more)
Written on: 11/03/2013
After being involved in a non-fault accident nearly 2 years ago I now find myself heading to court to recover the cost of my vehicle. Post Office have no customer service standards. Their main aim is to profit, through referral fees, to other greedy, corrupt companies. Any problems, queries and complaints are swerved by the ridiculously incompetent and unhelpful staff. Even at highest management level the customer is an irrelevance once profits have been secured. Any opportunity to... (read more)
Written on: 04/03/2013 by oldwoman15
I went on comparision sites to obtain car insurance, I was pleased to see that the Post Office car insurance promised to match my renewal by £25. I went ahead happy that I wouldn't loose out even though the Post Office were more expensive than the AA. I sent the documents & surprise surprise after the cooling off period offered by buying on line the Post Office wriggled out of the guarantee & I ended up paying £60 more than I needed to. AVOID LIKE THE PLAGUE!! (read more)
Written on: 21/02/2013
Just got charged £30 to cancel an insurance policy that I didn't ask for, it was automatically renewed. I had an online quote from a comparison site, for my renewal with the Post Office, for nearly £200 less than the renewal that they automatically signed me up for. When I tried to purchase the cheaper policy they informed me that they were only for their first time customers and that I didn't qualify! I explained to the lady on the phone that if she wasn't able to match the cheaper quote... (read more)
Written on: 15/01/2013
Like a lot of other people - I mistakenly thought if I paid a little extra on my car insurance to sign up with a non-cowboy company - I would receive better service, honest and helpful staff, and a professional positive outcome to any queries or problems during my time with them. How stupid was I !!!!?? I have been ripped off and left screaming in frustration with company after company over the past 2 years and I really hoped and prayed that the Post Office would come through. No Chance. ... (read more)
Written on: 03/01/2013
Ridiculous admin costs for amending policy to cover a different vehicle. An additional premium was due, and I had to pay it as the cancellation charges meant that I wouldn't get a refund for the remainder of the policy. They were unwilling to negotiate on the fees. I advised them that I would not be renewing my policy with them. When the renewal was due, they increased my premium by 100% on the previous year and despite my request, they automatically renewed it, debiting my account! (read more)
Written on: 21/11/2012 by hoppingbob (1 review written)
How frustrating - quoted for a policy and 'appeared' to be exactly what I wanted, documents sent and not what I had been quoted. Now being told that to change to reflect insurance I need (was quoted and paid for!) I will be charged £25 or to cancel(despite receiving documents today that are inaccurate) that I will be charged £30. Couldn't speak to manager who was clearly there and advising the call centre worker of her availability tomorrow to resolve the issue. Wish I had read... (read more)
Written on: 12/11/2012 by removalman
I recently went on to one of the compare website for insurance for my van and although the PO wasn't the cheapest (cost nearly £1200) i thought they looked the most reliable. GOD HOW WRONG WAS I!!!!. I filled all the forms out and opted to pay monthly. At the end i filled out a direct debit form. Thought great all finished. 1 hour later went to a supermarket to buy shopping and my card was declined. Impossible i said. So went out side to the teller and got a mini statement. Blimey the PO... (read more)
Written on: 08/11/2012
I needed the Insurance documentation for taxing my car and had misplaced my originals. The Post Office charged me £20 Admin fees just to send me it via email. How they could justify any charge I do not know. But because I required them I had no choice but to cough up the cash. I feel robbed. They were not the cheapest either their renewal cost exceeded the previous year; but they took the money from my account automatically as i had not notified them of the fact i didnt want to renew... (read more)
Written on: 13/10/2012 by Filsket (2 reviews written)
£30 charge levied for policy changes after 14 day cooling off period. Better than that they charge you £30 to cancel the policy even before it's started! Their call centre staff have little training and absolutely zero people skill. They are rude and not only make sweeping, incorrect, statements but the lie through their teeth! This is far and away the worst company which I've ever had the misfortune to deal with. (read more)
Written on: 21/09/2012
I recently got a letter from Bisl stating they were cancelling my policy after querying policy on the phone i was told to send some detail to an incorrect email address given to me. I didnt get a reply so i called up the next couple of days to be told my policy had been cancelled i repeated email address to guy on the phone and he gave the correct email address to which responded with the details they requested the guy said this will be looked at I thought everything was going to be sorted... (read more)
Written on: 04/09/2012
By all means take out their first offer of insurance. After the first year dump them "toot sweet". Don't trust them to give you competative rates after the initial year, they will stitch you up like a kipper. Your complaints will be studiously ignored and you will pay way over the odds for your cover. Try to get out of it, of course you can, but it will cost. Beware, give this lot the elbow. Shop around, just about anyone is better. (read more)
Written on: 10/08/2012
Poor company, high fees and unhelpful staff. Had insurance for car cost £359, changed car after 5 months they said they would not cover new car so I said I would cancel and get new quote somewhere else. Said all they were giving me back was £42 after admin and cancellation fees. Sent letter threatening reporting them to the OFT and FOS as fee was in excess of £50 and unfair and proportionate, got reply in 5 days saying they were waving cancellation fee and giving me £170 back instead.... (read more)
Written on: 10/07/2012 by Bats1
Well I went on line for a quote but the wrong car came up so rang them as they were the cheapest to explain! After a discussion about it being a 2.8 they were telling us it must be a 2.4. So in the end we agreed and said if it was different when the ,v5 came back we would ring back. 15 days after that the docs came back... We rang them to be told that they could not insure us. They will not return the deposit of 70 pounds and are after they say they have listened to the conversation going to... (read more)
Written on: 08/07/2012 by BECKHAMSBITCH
They put my car insurance up £300 and took my 8years no claims off me because....apparently I had crash.!!! hahaha WRONG.! a council bin wagon reversed into my perfectly parked car, the council payed the damages and had it fixed and I never put in a claim as I was not to blame.! The only reason they were informed is because the police told me I had to for legal reasons. for 3months I had to phone every tom dick & harry to sort this and still no appology or money back.! STAY AWAY FROM... (read more)
Written on: 10/06/2012 by Mark_1161 (1 review written)
Took out my insurance for a reasonable price, then got a letter hiking the premium up by £40 saying i had an undisclosed claim (which I don't have) - The cancellation fee (during the cooling off period) is more than the premium hike and rises exponentially after two weeks. I won't be using them again - please don't even consider them, if this is their customer service level at this stage, I hate to think what it'd be like if you needed to make a claim Before I went with them I should've... (read more)
Written on: 08/06/2012
I have tried to contact this company in regards to a stolen credit card of mine that was used to pay or services from this company. They have not responded to any of my email requests and are protecting the privacy of a thief. That being said, if you are a thief, this is a great company to deal with as they will protect your rights and hide you from the authorities and the victim. They apparently require little or no verification as to the owner of the credit card as well. (read more)
Written on: 08/06/2012
Absolute disgrace they should be very ashamed and i can only hope they go out of business. Tried to double my sons policy after an accident that was not his fault what so ever or charge us £800 to close the policy even though it was not our fault. How can this be allowed to happen?? (read more)
Written on: 08/06/2012
Absolute disgrace they should be very ashamed and i can only hope they go out of business. Tried to double my sons policy after an accident that was not his fault what so ever. How can this be allowed to happen?? (read more)
Written on: 31/05/2012 by poppycottage
Following a non-disputed, non-fault accident the Post Office totally mismanaged my claim. Totally incompetent, disinterested customer relations staff. Even their Customer Relations Executive is disinterested in the fact that I have been left without my car and without total loss payment. The case has dragged on for over a year (I have been without transport for 7 months!). It will now finally make it to court. NEVER deal with them!! (read more)
Written on: 08/05/2012 by lindsey2222 (1 review written)
i insured my car vw golf 1.4 about 500 pounds paid for 10 months told them i wanted to change car for a vaux vectra estate car .same bull shi.cannot insure car with this company.you know the rest.wanted another 150 pounds odd.pluss i would lose that years no claims bonus,because it was with a differaent company.you know where this is going.cancelled the policy they want 90 od pounds.buy the way they wanted double to insure the vectra i got it with lv insurance,for 512 pounds so... (read more)
Written on: 29/04/2012 by elson1986
got van insurance from the post office as i needed a van at the time as was starting up my own buisness, buisness didnt go the way i planned so i then found myself needing a car plus i have twins and it was hard to get the twins and my partner in a 3 seater van plus fuel was costing a fortune anyways tried to change over onto car and they said no they cannot do it, i then tried to insure a smaller van as at least the fuel wouldnt be as much, they told me they couldnt insure that van, i ended... (read more)
Written on: 04/04/2012 by Veryannoyed1
I had 2 x vehicles insured with the post office - one of which we decided to sell rang up as wanted to transfer this insurance to another vehicle and they were unable to offer us any insurance - so only choice we had was to cancel insurance. they then charged me £103 for cancelling even though it was the POST OFFICE who couldn't offer me the service. Robbing B*****Ds if you ask me. When other policy runs out will not be renewing with them and will make sure i tell as many people as possible... (read more)
Written on: 27/03/2012 by aaron101207
i rang the post office insurance this morning to change over my policy from a previous address to my new one not even two minutes dow the road from each other then was told it would be an extra 500 pound on my premium to do this i then told the lady on the phone i was not going to pay this she then told me that if i didnt ring back up to confirm this change by tomorow she would do it herself and they would charge me the 500 pound extra. this company is an absoloute joke and a disgrace. (read more)
Written on: 19/03/2012
took it out for ford galaxy in feb, got a good price £350. got a good deal on zafaia, so got that car. have tried to swap it over, even thought it would cost less but was asked to pay £650. Got it for £320 at tesco so went to stop it and got stung for £80. after reading other reviews think they try to get you to leave to get cash for nothing. would never use them again. (read more)
Written on: 04/03/2012
Car insured thru post office and when we moved from Ni to Scotland we notified them of the change of address which they could not do so had to cancel and start a new policy which was going to cost 1300 pounds,previous policy was 700.I said no as this was to expensive so they charged me 241 to cancel my existing policy.The icing on the cake is that while the sales person was telling me on the phone that the best quote they can give for our new address is 1300 pounds i had my laptop on my knee... (read more)
Written on: 28/02/2012
I insured my ford transit a while back now and just over half way through wanted to add somone to the policy. was given a quote and was told how much extra I had to pay no problem, was then told to send back the old policy via post. so I did so. My First payment comes out 3 days earlya than it should of done, so called up to rectify why this was, was told there seems to have been a computer malfucntion. was told I would get a call back in a weeks time to adjust the correct date. on doing so... (read more)
Written on: 24/02/2012 by staley123
wish i never came to post office in the first place, only reason was because it was cheap for the first year. i had saab 9-3 witch was £175 a month. after 12 month i recived a letter saying it would now be £212 a month. i rang up and i was given two options, re-new or carry on. i didnt want to re-new because i didnt want to be in another 12 month contract so i carried on with my original policy. 4 months after this i come to cancel and they want £800 plus £35. i rang up and they say they... (read more)
Written on: 27/01/2012 by xliljo85x (1 review written)
I wish I had read the reviews a year ago. I phoned up to change my vehicle details for them to tell me sorry we cant insure u. Yet online it gave me a quote with them and they could insure me. They then told me that they could cancel my old policy but I would have to continue paying it for the rest of the year plus pay £700 and £200 a month. Well u either can or can't insure me?! They told me the reason for this high deposit is because I have a claim open against me. I have never had an... (read more)
Written on: 26/01/2012 by sunrisein2cities
On taxing my car for another year, I was told by the post office that my certificate of motor insurance document was a cover note, which didn't allow me to road tax my car. I rang the post office car insurance helpline and mentioned that I hadn't received the original document, even though I had paid the full amount via debit card, as mentioned in the cover note. The helpdest said that they had sent out the original document approx a month after the cover note. I told them that I never... (read more)
Written on: 05/01/2012
Like many people I had gone with PO car insurance as they were one of the cheapest on the comparison websites and a being a well known name you would have thought you were safe. How wrong could I have been when it came to changing my car. I rang up for a quote to change cars to be told that they couldn't change the details on my current insurance but what they could do was cancel the existing policy and start a new one. I was told that there would be NO charges for doing this. I was... (read more)
Written on: 24/11/2011 by deansy75 (1 review written)
To cut a long story short POST OFFICE cancelled my car insurance without notifying me,,,there reason, they didnt recieve my alarm proof i faxed to them,it was lucky i phoned PO to check if they had recieved the proof or else i would have been driving around uninsured,i sent another 2 faxs,,again they say they didnt recieve them,,,after 5hrs on the phone being fobbed off i found out the first fax number they gave me was correct but the fax machine was under repair and out of service,,,the... (read more)
Written on: 31/10/2011 by Goodyearwelted (1 review written)
I took out insurance with the post office because they were the best value for money on the compare sites for my Audi A3 1.8t (£103 per month) I have 4 years no claims but because of the big engine I paid it for a year and and kept looking for a smaller car. They sent me a renewal after 12 months for £126 I called and tried to get it down but they refused. I called up to change my car details from the Audi 1.8t sport to fiesta 1.2 and my monthly premium went down (£12) I told them I was... (read more)
Written on: 24/10/2011
Oncethe post office have you under contract there whole business plan is to extract as much money out of you as is possible. Unfortunatly now,isurance company's seem to have to much control over what they can charge the customer for. There seems to be a lot of area's that can add to your overall insurance cost that each company can put it's own iterpretation on it,in the post office's case,it seems whatever you change on your policy(car change,job,change,where you may park the car etc)the... (read more)
Written on: 22/10/2011 by Rubbles7 (1 review written)
* Only communication they use is the "reliable" service of Roayl Mail, no phone calls or emails to inform you of any issues with my policy. And to cancel my policy in this way?? Outrateuos! As a phone call, email, text would have resolved this sooner. * Customer service not willing to look previous problems I have encountered and resolve the issue of payment. * Computer says Nooo!! As that is all the advisor kept saying.. I find this hard to believe that they were happy to loose a customer... (read more)
Written on: 22/04/2012
I have read over the latest reviews for the post office from when mine had been posted. I'm shocked at the bad service other people have received from them!! Sort it out!!..
Written on: 06/09/2011 by 1vickster (1 review written)
They don't tell you at the beginning that to cancel your insurance will cost you a £35.00 fee plus a percentage of what's left to pay on your policy. It was a cancellation fee of £87.00 in my case. I took out third party car insurance with www.postoffice.co.uk due to a very reasonable quotation costing £330 for the year. (Thank God it wasn't more, I don't think I could afford any more than an £87.00 fee!) The £330 included the interest rate for paying monthly. Little did I know I would... (read more)
Written on: 13/09/2011
Hi, So today Post Office took not £87.00 as they said they would, they took £61.00 followed by another £42.00 making the cost to cancel my insurance £103.00.
POST OFFICE INSURANCE - I HATE YOU !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Written on: 30/06/2011 by Kaguangi
when i changed my insurance from lexus 1s 200 to merc c180k i thought my insurance would be cheap by my excess jumped from £150 to £500 and premium from £857 to £1207 with no courtsey car or breakdown. with no discount as an existing customer i decided to check on their website and i was quoted £ 1057 including everything courtesy car, breakdown, key cover and legal protection. This i think is a rip off of existing customers i will NOT USE POST OFFICE INSURANCE AGAIN. (read more)
Written on: 11/06/2011 by musomike (1 review written)
I chose Post Office Car Insurance because the comparison site I used showed them as having the best premium for my vehicle, a 2000 Volvo V70 Estate, petrol, 140bhp, market value around £1500. I paid £253 for the year due to my high no claims bonus - and I thought I had found a good deal. That is until I decided two months later I needed a more economical vehicle and changed to a 2001 Peugeot 406 Estate, diesel, 136bhp, market value also £1500. I phoned Post Office Insurance to change... (read more)
Written on: 28/06/2011
Just had a similar experience, wife changed her car, double the online quote to change all her money lost if she cancelled. customer stiffing taken to new hieghts!
Written on: 20/09/2011
Nearly the same as my experience. The Post Office and GroupAMA cancelled my car insurance after 10 weeks and the PO wanted £221 - they could not explain why such an amount!
Fortunately I had decided to pay them monthly by D/Debit.
So I stopped my payments, having paid for 3 months cover of fully comp insurance. But after 2 letters of complaint and a phone call quoting £221, they then sent me a renewed figure of £43. Still no reason for that. They then refused to write or discuss further and stated that I had up to 6 month to refer my complaint to the Ombudsman.
I hesitated for 3 weeks and I was then informed by the PO debt
collectors CARS that the PO had referred my \"debt\" to them.
Even though I maintain I owe them nothing, the PO insist that I do. So I quickly wrote my case to the Ombudsman - still the CARS wrote and phoned asking when was I going to pay!
I am not going to pay anything until the Ombudsman makes a decision - so I suggest you involve the Ombudsman. Problem is he takes some time to respond. He could also go against you, but that might be a risk worth taking!Like you, I will only use the PO for POST and look forward to the Government selling them off - lock, stock and barrel.
Written on: 26/05/2011
I have had the insurance with the PO and have had presented them the NCD certificate. they did't agree with it later on the grounds that they dont insure dual nationals (which i am not) and cancelled my policy after 2 months charging me 435 pounds. They then said that the policy was cancelled by the actual insurance company as PO was only the middel man......................... i would never recommend it to any one and can somoen please let me know as how can i possobly file and written... (read more)
Written on: 28/10/2011
the complaints procedures for car insurance is in their policy documents. did you call them to discuss the NCB? surely if it was the insurer that cancelled this rather than the PO then it's the underwritter you need to be writing a review about, not the broker?
Written on: 06/05/2011
Used the post office for my son cost £3000 for his first little car but always expensive for a young driver ....
Had nothing but trouble from begging to end! At one point they even canceled his insurance with out us knowing Warning keep away from the post office car insurance!!!
(read more)
Written on: 10/09/2011
Hi, yeah they cancelled on me too without me knowing and I was driving round for a month with no insurance.
I wish more people new about them - crooks.
Written on: 19/04/2011
THE worse car insurance company ever!
Customer service = Disgusting! Very rude and not at all useful.
They put on my file that I had an accident which I didn't as a result when my insurance was up for renewal I lost my no claims...once rectified they failed to send me any documentation to back this up saying it was my fault....It's my fault for not having an accident??? Explain that one. Now I want to cancel and they want to charge me a bomb... for 4 days worth of insurance, a cancellation...
(read more)
Written on: 04/04/2011
Beware before taking out a policy with the post office for car insurance that you wont need to cancel for any reason as the fees for doing so are a complete rip off. I was 7 months into my policy when my car had to be scrapped as it cost too much to put through an mot. I informed them I would need to cancel the policy and expected to pay a months fee, maybe slightly more. However, I was shocked to find they want the equivalant of 5 months payments which takes it up to me paying for the... (read more)
Written on: 04/04/2011
unreasonable cancellation fee. Yearly cover cost £500. Wanted to cancel 6 months later and got £57 back. Poor customer service. (read more)
Written on: 04/04/2011 by stuart jones1 (1 review written)
to cancel my van insurance cost me £45.? for what, some-one to push a button on a computor. (read more)
Written on: 30/03/2011
afte canceling my cover you stole £230 from my back and i have done all i can to get my money back but neve get any were with this company dont us them (read more)
Written on: 22/03/2011
Beware of VERY HEAVY cancellation fees. I had no intention of cancelling my policy but when I changed my car they gave me a very expensive quote on the new car. When I came to cancel policy I had to pay £35 to cancel plus 30% of the whole policy, (this is the minimum if cancelled more than 1 month into the policy you have to pay even more), so it cost me £170 for 8 days of insurance. (read more)
Written on: 19/03/2011
I would never go with this company they are only a broker they say its Post office but it is run by what I call a bunch of useless individuals . I have another few months to go and then I will be free from Post Office . The post office do not run it when you phone they say Post office but it's not .
Read the small print .
(read more)
Written on: 22/02/2011
I was looking for home contents insurance from GPO and having spent sometime on line completing the forms I was directed to call them to confirm details, the online quote was for around £158. After calling to run through the details I realised I needed less cover than I specified online, this was due to 2 high value items coming under personal effects. I also noticed that my front door locks where better quality than stated online so I upgraded them. After a further 20 minutes of me talking... (read more)
As rated by real users
"Poor Email Response Time" Read More
"RIP OFF COMPANY..." Read More
"The Best Service!" Read More
"Very helpful" Read More
"Should be on watchdog" Read More
Stillspence's Response to removalman's Review
Written on: 27/03/2013
bless you! typical of these monsters