Post Office Car Insurance Reviews

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Post Office Car Insurance
Post Office Car Insurance

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Latest Reviews

★☆☆☆☆

“Don't bother!!!”

Written on: 19/11/2016 by Lisabee69 (1 review written)

We insured my 17 year old daughter for her own car whilst she was learning to drive. The first problems began immediately when they repeatedly asked for proof of her no claims and all the requests came to my own e-mail account not hers. (I also have their insurance). Despite me telling them on numerous occasions that they had the wrong details and were breaching confidentiality the requests continued and they began to threaten to cancel the policy! In the end I had to write a letter of… Read Full Review

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★☆☆☆☆

“They Automatically take renewal premium without asking!! ”

Written on: 26/10/2016 by callen62 (1 review written)

I have just renewed my car insurance with a different company and the Post Office decided to take a years premium without asking me! When I called to say I didn't want their insurance they said it would take 10 days to give me back my money. When I complained they couldn't care less - still haven't got my money back!! NEVER USE THEM !!!… Read Full Review

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★☆☆☆☆

“avoid at all cost if you want your claim processed ”

Written on: 22/10/2016 by 245Schmidt (1 review written)

I made a claim and to do so needed to do with 4 different companies. The policy is with PO so you would expect all dealings with them, Long waits from being connected to Customer Service and they unable to take complain to do with claim, claims unable to take complain as they only deal with claims, customer service not taking complaints as they "don't know anythings about claims". It is now over 2 months since simple claim was raised (theft of bicycle) I am still waiting to receive a cheque… Read Full Review

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★☆☆☆☆

“so frustrated with them”

Written on: 26/08/2016 by NicolasForsyth15 (1 review written)

when i had to make a claim , they first checked to make sure damage due to fuel contamination was covered and he confirmed it was. The car was towed away and inspected,got a phone call from them after 4 weeks and they asked if i continued to drive the car, i told them no and that it was towed to the garage... after 6 weeks !! i rang to enquire what the hold up was.They chased it up and it was literally 5 minutes later i had a phone call from them telling me i wasn't covered ?!! The car was… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 10/07/2016 by Carla425 (1 review written)

Sadly had to scrap my van, purchased a car, PO would not swap insurance over to a car. Absolutely ridiculous. Just days away from having another years NCB but because I told them van was scrapped, they insisted on cancelling my insurance causing me to loose the whole years no claims. Would never touch them again… Read Full Review

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★☆☆☆☆

“worst car insurance company”

Written on: 10/06/2016 by Kelleher303 (1 review written)

Post office car insurance is the worst and most useless company I have ever had to deal with.I have been driving since 1983. First you cant get through you go round the same recorded messages at least 6 times before you get someone. The customer service team are rubbish. I spoke to 8 different people repeated my problem (which in fact was them not doing their job right) I was put on hold, cut off when they said I was being transferred.Only to have to go through the recorded messages again and… Read Full Review

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★★☆☆☆

“Beware Service Charges”

Written on: 23/05/2016 by roytheboy2 (1 review written)

This is my second year for my car insurance and will definetly the last, 2 weeks ago i purchased a new car and rang to change my details i was charged £20 for the privlidge today i received my new log book i rang and informed the post office that i was putting my cherished number plate back on guess what they wanted another £20 i have never had this before with any other insurance company before so please be aware… Read Full Review

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★☆☆☆☆

“STAY WELL CLEAR”

Written on: 13/05/2016 by AntonyRoy406 (1 review written)

I phone the call centre today, get through to Sunderland and speak to an agent who is clearly more interested in going home than providing customer service, I advise them of my move and get a renewed quote, my previous address renewal was for £290 parked outside my house on the seafront, I now park my car on a drive less than 1/4 of a mile away and my insurance goes up to £790, no apparent reason, I am told to go to a comparison site if I don't like it, absolutely shocking I will never deal… Read Full Review

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★☆☆☆☆

“8 years a customer but never again.”

Written on: 25/01/2016 by MikeRIrving (1 review written)

I have been with PO Money insurance service for quite a number of years but will never return. I have just changed car from a Toyota Rav4 to a smaller car and so called to change the insurance, I am a 55 year old driver with over 9 years (I have over 25 years without a claim but all insurers seem to give up to 9) no claims but the existing underwriters would not give me cover for this new car and after a search for an alternative underwriter the best the PO could come up with was £449 with… Read Full Review

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★☆☆☆☆

“Uninsured”

Written on: 11/01/2016 by Deand1952 (1 review written)

Rang today for a car insurance quote, informed that their underwriters would not accept me. I am 61 have never had insurance denied have never had an accident passed my test nearly 40 years ago. They say that I was not being refused but could not give me a reason. I have never and am still not being given any sort of insurance denial from any major insurance company or comparison site except for the post office. They in my eyes are a disgrace and would never use them… Read Full Review

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★☆☆☆☆

“DO NOT INSURE THROUGH THE POST OFFICE”

Written on: 18/11/2015 by 66Fraser (1 review written)

I made the mistake of taking out motorcycle insurance through the Post Office. The bike having been sold after 1 month, I advised the Post Office that I no longer required the cover. The cost of the policy was just over £100. I received a letter a month after cancellation demanding payment of a £55 cancellation charge within 7 days, otherwise my file would be passed to a debt recovery agency. When I called to contest the charge (I hadn't made a claim and the amount 'due' was over half the… Read Full Review

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★☆☆☆☆

“Total and utter rubbish. Never again!!”

Written on: 11/11/2015 by Angryaboutpostoffice (1 review written)

Just bought a new car so rang to tell them. Got told my current provider couldn't cover me. Why?! The advisor gave me a price with some other provider - much more expensive. She advised me to look elsewhere. So I went on line and took out a new policy with Swinton. Called PO back (my third call) and THEN he told me I'd be charged £55!! I went ballistic. No way was I going to pay that when they had told me to look elsewhere for a decent quote and hadn't warned me. I demanded to speak to a team… Read Full Review

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★☆☆☆☆

“Just been on hold for 20 minutes to try and report a...”

Written on: 08/11/2015 by CedricScott (1 review written)

Just been on hold for 20 minutes to try and report a car accident, so rang customer services, to see if the 24 hour claims line was open and was told to try in the morning, when there is more staff on. Good job it wasn't an emergency… Read Full Review

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★☆☆☆☆

“GARBAGE”

Written on: 08/10/2015 by DragonJockney (1 review written)

After over 30 years of insuring cars, this has got to be the WORST experience I have ever had while dealing with a claim. After a week of them "dealing with a no fault claim" they decided it wasn't a no fault claim, even after submitting video evidence to them? So they took back the hire car, which I had with the policy, and told me I had to ring the Insurance company direct, and deal with it myself, as they had done all they could!!!! So I had to explain it all again with the actual insurer… Read Full Review

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★☆☆☆☆

“This Company Has Issues”

Written on: 16/09/2015 by Woodard205 (1 review written)

I had an Insurance for over two years and suddenly it went up in price by £39 pounds I rang them and I spoke to several people to be told they could not assist I decided to change insurance Two weeks later I was called by an external Debt collector chasing the money I AM not amazed they lose customers on the fly. STAY AWAY FROM THEM… Read Full Review

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★☆☆☆☆

“Think they are ryanair ”

Written on: 14/09/2015 by 269Ritchie (1 review written)

These people don't care of use common sense. I made a mistake and rang immediately they informed me to pay an additional 2 years no claims. They charged 30 pound for administration when they had done nothing to warrant it. I rang and said I'm a new customer spent 20 minutes being pushed from rep to manager on to find the jumped up child wax just reading the script. Very poor and I won't be going back. Cheap yes but don't make any mistakes( the policy coat 107 pound the mistake cost 53 to… Read Full Review

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★☆☆☆☆

“Very poor communications”

Written on: 13/09/2015 by AlanWilson42 (3 reviews written)

Even if you have a serious complaint, as I did, it is not possible to speak to anyone: the standard answer is you have to write or email their complaints dept. But if you do, you get no reply: the only way forward is to make a formal complaint to the Financial Ombudsman. As soon as something goes wrong, Post Office Insurance are not interested. Also, the solicitors they use (Minster Law) are incompetent (I have had no progress at all with my claim in the last three months), but it is not… Read Full Review

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★☆☆☆☆

“The worst I have come across ”

Written on: 03/09/2015 by Reganox327 (1 review written)

Misrepresentation of information. Inconsistencies. Rude customer service. Not willing to help. "I don't care" attitude is the norm in this company. The so called Cheap rates are compensated by pathetic customer support services… Read Full Review

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★☆☆☆☆

“Stay we'll clear of post office insurance”

Written on: 29/07/2015 by Cooney328 (1 review written)

Had a accident four weeks ago, not my fault other drivers fault, post office do not deal with your claim they farm it out to solicitors and enterprise car rental and ims . Four weeks on have been pushed from pillar to post when trying to contact them, still not had a pay out yet even though my vans been written off by ims. Been pushed back to the underwriter now and they are useless . Don't talk,keep out insurance with the post office they may be cheap but your pay for it if you have an… Read Full Review

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★☆☆☆☆

“these people (post office) offer cheap rates...”

Written on: 21/07/2015 by 64Lowe (1 review written)

these people (post office) offer cheap rates online..IGAVE ALL MY DETAILS IN FULL. they offered me fully comp for £220.00 I had 7yrs no claims with my insurer, I sent the proof and they said "we have processed your proof of no claims discount and have captured 7years to your policy however thethe policy was set up on the basis of 9years" total nonsense and even more unbelievable is that my previous insurer for 2 years was.....THE POST OFFICE!… Read Full Review

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