Post Office Car Insurance Reviews

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★☆☆☆☆
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Media Gallery for Post Office Car Insurance

Post Office Car Insurance
Post Office Car Insurance

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Latest Reviews

★★★★★

“A++ Customer Service”

Written on: 07/12/2014 by bogwoppit (5 reviews written)

I have found dealing with the Post Office for car insurance to be a breath of fresh air. The lady I spoke to was helpful, polite and made everything simple, from start to finish. The self service website is easy to navigate and I got an excellent price for a good policy. Would definitely recommend… Read Full Review

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★☆☆☆☆

“cancellation”

Written on: 03/12/2014 by Murray1947 (1 review written)

Terrible, my nephew requested that my credit card details be cancelled and then cancelled the auto renewal. Obtained an email saying thank you for renewing. The onus is on me to send the documents that they posted to me despite cancelling. Extremely disappointed!… Read Full Review

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★☆☆☆☆

“Total rip off !”

Written on: 14/11/2014 by Youhavelostmycustomnextyear (1 review written)

In spite of meeting all requirements for the payback offer, it was declined with no explanation. I will NOT be renewing next year!… Read Full Review

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★☆☆☆☆

“Very bed”

Written on: 13/11/2014 by Turner403 (1 review written)

The worst insurance I ever experience… Read Full Review

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★☆☆☆☆

“Cashback Site Purchase”

Written on: 03/11/2014 by tinhatnail (1 review written)

If you intend to buy car or in fact any insurance through the Post Office then think before you buy and read reviews, they declined cashback on my policy and refiused to give a reason, despite meeting all their terms they refused to give what they promised also if you cancel policy they win again. You have been warned this company has gone to the dogs… Read Full Review

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★☆☆☆☆

“Quick to disapoint”

Written on: 10/10/2014 by Bistro2008 (1 review written)

Only initial problem with this company was lack of contact details, everything done on line even more so than most others. Early into agreement I bought another car. I wanted to discuss how I stood having my old car still, although not using it unless necessary for test drives whilst up for sale. Also wanted to give my new car details. None of this could be done via on line.\ Called only telephone available 0 an 084 premium rated number. After much wish wash and time wasting I got through to… Read Full Review

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★☆☆☆☆

“Be Warned. Stay away”

Written on: 05/09/2014 by kriston (2 reviews written)

Absolutely brilliant at taking your money. Even fantastic at start of a non fault claim. After that its all down hill. Had to rebook car in for more repairs, as they hadn't been carried out properly, but PO wouldn't let us have a courtesy car this time, as they said that was down to the repairers because they are the ones at fault for not completing the repairs. Repairer offered us a citreon c1 in place of our grand Picasso (7 seater) We also had to insure it ourselves, which apparently… Read Full Review

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★☆☆☆☆

“Awful please avoid ”

Written on: 30/08/2014 by Wood65 (1 review written)

They are the worst company I have ever had insurance with , extremely unhelpful , don't keep you informed, please don't use them avoid at all costs, I would certainly not recommend them to anyone. They say 24 hour helpline for accidents that is not the case they left us sitting at the scene of the accident for 6 hours, they say you can get a courtesy car but when you need one they won't give you one, I currently have made a complaint and I am still waiting for a response… Read Full Review

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★☆☆☆☆

“Money grabber for no service in event of claim”

Written on: 14/08/2014 by 1960Meredith (1 review written)

Realistically post office car insurance was a let down at a point where after an accident in which I was not at fault, the other party accepted the fault and despite the fact that the other parties car insurance company provided me with courtesy car and repaired my vehicle where all the post office underwriter could do was reply to me repeatedly they could not receive my emails. I had legal cover and courtesy car cover and it was post offices responsibility to look after me and ensure that… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 11/07/2014 by McFadden236 (1 review written)

Had nothing but trouble following a non fault claim. Reported it to PO...no action. Rang up and they had not reported it on to the Insurance company Coral who turned out to be equally useless. Changed my car 6 months later, PO unable to quote due the claims still o/s on their system. I had to ring Coral for them to send on confirmation claims was closed and fully recovered and still PO wanted to charge me cancellation charges of £55! Argued the case and eventually they agreed to waive… Read Full Review

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★☆☆☆☆

“RIP OFF”

Written on: 04/06/2014 by LadyAl (1 review written)

My partner used this insurer for a year. When the contract is over he cancelled his debit order for this company as he did not want to take out any more contact from them. He expected them not to renew his contract anymore as what it said on their letter "If they dont get the money the insurance will stop". So we left it like that. But then post office is trying to charge him for £149.78 (they call it premium amount!!!) whats that for?? And the cancellation fee was £0. TOTAL RIP OFF… Read Full Review

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★☆☆☆☆

“Do not use ever”

Written on: 14/05/2014 by AlissaCopeland336 (1 review written)

I had canceled the policy and I got ripped off £30 for cancelling before even the policy had started. even though I have cancelled they went ahead and took my full policy money and I have been chasing them for week for my money and still no joy, I spoke to customer service, I demanded a written confirmation of when my money will be paid bank into my account, the agent kept telling they can not confirm when. The agent was unhelpful and was unwilling to even give him her name so i cann't make a… Read Full Review

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★☆☆☆☆

“ripp off”

Written on: 08/05/2014 by Roberts427 (1 review written)

PLEASE DO NOT use post office insurince as they ripp people off they offer one price then offer another price months later its day light robbery please dont use them they are the worst insurince company ever they are poor customer service they treated like dirt so please dont use them… Read Full Review

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★☆☆☆☆

“Absolute shower”

Written on: 28/03/2014 by Nicolas146 (1 review written)

Had a no fault accident 7 weeks ago. The third party admitted liability from the outset as we we're parked at lights when she hit us from behind. The claims department are still now saying that they still have no stance on liability and even worse are now saying that they might not honour our insurance as they say we didn't tell them about 3 points on my licence. ( I'm a named driver but wasn't driving) We still maintain we have told them but are going to struggle to prove it. They have never… Read Full Review

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★☆☆☆☆

“Rip off!! Avoid.”

Written on: 23/03/2014 by fennrtds (1 review written)

Just logged in online to change my address as moving shortly. Made the necessary changes and then the charges appeared. £12 fee for change which I was expecting but they then had a £20.00 admin fee bringing the total to £32.00. What admin did they do, it was all automated and I typed in the details! Nothing but a rip off and has left one dissatisfied customer who will be phoning up to make the necessary change on my insurance to ensure auto renewal never occurs again. No one can predict… Read Full Review

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★☆☆☆☆

“Worst insurance to go with read on ”

Written on: 21/03/2014 by Donaldson458 (1 review written)

I joined post office insurance in 2013 my insurance is due in May2014 I would never use them again reason are as follows I was given a quote from go compare and the quote was cheap so I decided to go with the post office cause it saved me money job done then I changed my car and I was charged but I was never told that when I took the insurance out the next one was that they seem to take there payment when they feel like so in one month I had three payments and they didn't explain to me why they… Read Full Review

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★☆☆☆☆

“Rip off ”

Written on: 11/02/2014 by Tilley2 (1 review written)

Take note don't go with the post office car insurance they promise me a refund and they didn't deliver it how bad is that, also if you change your car they charge you 25 pounds that's bad also if you are late paying the charge you 20 I do think that's all they want is your money having read other peoples reviews they are write they will not be having my business again for as long as I have a car. Also be careful cause they will sell the car insurance to you cheap to get your custom then the… Read Full Review

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★☆☆☆☆

“post office charged an unauthorized payment of £ 462.50”

Written on: 30/01/2014

I got my car insurance with post office on December 2013, today just found out they have taken £462.50 pounds from the bank card I did the payment with, claiming that they put the insurance up due of not receiving my no bonus claim from old insurer. You would have thought they could not do that, just decide to wipe of nearly 500 pounds from your account without you agreeing to it. But yes they did. Cancelled they insurance straight away, being charged £55 cancellation fee. Not impressed I… Read Full Review

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★☆☆☆☆

“Post office insurance is the worst ever”

Written on: 06/11/2013 by JohnAMIET (1 review written)

I have been driving for 55 years and I am being treated as a complete idiot by the ignorant know nothing call centre moronic idiots, I have been attempting to get my cash back offer refund for months now. I have decided to change my car, I got a quote from the Post office and decided that the insurance was so much that it put me off buying another car, I decided to look at other quotes, Guess what, £200 cheaper than the the ignorant individuals at the Post office. They do not know the meaning… Read Full Review

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★☆☆☆☆

“Hopeless customer service”

Written on: 27/09/2013

Apart from the fact that it takes ages to get through to a real person despite having given umpteen bits of information to an electronic voice system, once you do get through it's impossible to get an answer to the question you ask. The company doesn't respond to letters either so once they've got their hands on your premium you can effectively go to hell. To make matters worse they charge an astronomical £55.00 to cancel the policy making it prohibitive to go elsewhere… Read Full Review

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