Post Office Car Insurance Reviews

Click here if this is your business
★☆☆☆☆
1.2 / 5
192
7% of users recommend this
Click here if this is your business
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Post Office Car Insurance - Ask a question now

Media Gallery for Post Office Car Insurance

Post Office Car Insurance
Post Office Car Insurance

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“8 years a customer but never again.”

Written on: 25/01/2016 by MikeRIrving (1 review written)

I have been with PO Money insurance service for quite a number of years but will never return. I have just changed car from a Toyota Rav4 to a smaller car and so called to change the insurance, I am a 55 year old driver with over 9 years (I have over 25 years without a claim but all insurers seem to give up to 9) no claims but the existing underwriters would not give me cover for this new car and after a search for an alternative underwriter the best the PO could come up with was £449 with… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Uninsured”

Written on: 11/01/2016 by Deand1952 (1 review written)

Rang today for a car insurance quote, informed that their underwriters would not accept me. I am 61 have never had insurance denied have never had an accident passed my test nearly 40 years ago. They say that I was not being refused but could not give me a reason. I have never and am still not being given any sort of insurance denial from any major insurance company or comparison site except for the post office. They in my eyes are a disgrace and would never use them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“DO NOT INSURE THROUGH THE POST OFFICE”

Written on: 18/11/2015 by 66Fraser (1 review written)

I made the mistake of taking out motorcycle insurance through the Post Office. The bike having been sold after 1 month, I advised the Post Office that I no longer required the cover. The cost of the policy was just over £100. I received a letter a month after cancellation demanding payment of a £55 cancellation charge within 7 days, otherwise my file would be passed to a debt recovery agency. When I called to contest the charge (I hadn't made a claim and the amount 'due' was over half the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Total and utter rubbish. Never again!!”

Written on: 11/11/2015 by Angryaboutpostoffice (1 review written)

Just bought a new car so rang to tell them. Got told my current provider couldn't cover me. Why?! The advisor gave me a price with some other provider - much more expensive. She advised me to look elsewhere. So I went on line and took out a new policy with Swinton. Called PO back (my third call) and THEN he told me I'd be charged £55!! I went ballistic. No way was I going to pay that when they had told me to look elsewhere for a decent quote and hadn't warned me. I demanded to speak to a team… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Just been on hold for 20 minutes to try and report a...”

Written on: 08/11/2015 by CedricScott (1 review written)

Just been on hold for 20 minutes to try and report a car accident, so rang customer services, to see if the 24 hour claims line was open and was told to try in the morning, when there is more staff on. Good job it wasn't an emergency… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“GARBAGE”

Written on: 08/10/2015 by DragonJockney (1 review written)

After over 30 years of insuring cars, this has got to be the WORST experience I have ever had while dealing with a claim. After a week of them "dealing with a no fault claim" they decided it wasn't a no fault claim, even after submitting video evidence to them? So they took back the hire car, which I had with the policy, and told me I had to ring the Insurance company direct, and deal with it myself, as they had done all they could!!!! So I had to explain it all again with the actual insurer… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“This Company Has Issues”

Written on: 16/09/2015 by Woodard205 (1 review written)

I had an Insurance for over two years and suddenly it went up in price by £39 pounds I rang them and I spoke to several people to be told they could not assist I decided to change insurance Two weeks later I was called by an external Debt collector chasing the money I AM not amazed they lose customers on the fly. STAY AWAY FROM THEM… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Think they are ryanair ”

Written on: 14/09/2015 by 269Ritchie (1 review written)

These people don't care of use common sense. I made a mistake and rang immediately they informed me to pay an additional 2 years no claims. They charged 30 pound for administration when they had done nothing to warrant it. I rang and said I'm a new customer spent 20 minutes being pushed from rep to manager on to find the jumped up child wax just reading the script. Very poor and I won't be going back. Cheap yes but don't make any mistakes( the policy coat 107 pound the mistake cost 53 to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Very poor communications”

Written on: 13/09/2015 by AlanWilson42 (3 reviews written)

Even if you have a serious complaint, as I did, it is not possible to speak to anyone: the standard answer is you have to write or email their complaints dept. But if you do, you get no reply: the only way forward is to make a formal complaint to the Financial Ombudsman. As soon as something goes wrong, Post Office Insurance are not interested. Also, the solicitors they use (Minster Law) are incompetent (I have had no progress at all with my claim in the last three months), but it is not… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“The worst I have come across ”

Written on: 03/09/2015 by Reganox327 (1 review written)

Misrepresentation of information. Inconsistencies. Rude customer service. Not willing to help. "I don't care" attitude is the norm in this company. The so called Cheap rates are compensated by pathetic customer support services… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Stay we'll clear of post office insurance”

Written on: 29/07/2015 by Cooney328 (1 review written)

Had a accident four weeks ago, not my fault other drivers fault, post office do not deal with your claim they farm it out to solicitors and enterprise car rental and ims . Four weeks on have been pushed from pillar to post when trying to contact them, still not had a pay out yet even though my vans been written off by ims. Been pushed back to the underwriter now and they are useless . Don't talk,keep out insurance with the post office they may be cheap but your pay for it if you have an… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“these people (post office) offer cheap rates...”

Written on: 21/07/2015 by 64Lowe (1 review written)

these people (post office) offer cheap rates online..IGAVE ALL MY DETAILS IN FULL. they offered me fully comp for £220.00 I had 7yrs no claims with my insurer, I sent the proof and they said "we have processed your proof of no claims discount and have captured 7years to your policy however thethe policy was set up on the basis of 9years" total nonsense and even more unbelievable is that my previous insurer for 2 years was.....THE POST OFFICE!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Unreliable”

Written on: 02/07/2015 by Vedgoel (1 review written)

I filled my details for a quote and found it Economical. I therefore bought the insurance on the quoted price. When the documents reached me I found that Transmission was stated as 'Manual' where as my car is 'Automatic'. This info about the car is derived by the website as soon as you enter Car registration number and not filled by the customer. When I called the customer Service I was told that I have to pay £125 extra since Insurance of Automatic is more. I told the agent that I did not… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Trying to claim for non fault accident absolute joke”

Written on: 08/06/2015 by Bailey496 (1 review written)

I have recently been involved in a accident that wasn't my fault. I'm self employed and use my van for work, the third party admitted full liability. And details were passed on to the PO. It's been over a week now with constant excuses and I still haven't a replacement vehicle or mine gone for repair. The customer service team have come up with lies and so many different stories. I have chased them from pillar to post and have now given up. Stay well clear, very good low prices but after that… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Rip Off. Vehicle Insurance”

Written on: 21/05/2015 by Martian1956 (1 review written)

After getting a quote for VAN INSURANCE at £141.00 fully comp as a special offer i decided to take them up on it. During the process of setting it up and proving my no claims discount someone hit my other vehicle in a car park. My car is insured through Tesco and they dealt with the claim as a No Fault Claim. When the Post Office saw this on the industry info site they decided that i was a risk and as my other vehicle had been in hit due to no fault of mine, they were going to increase my… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“fraudulent renewal”

Written on: 21/05/2015

They automatically renewed a car policy by default, bumping up the premium by £30 for no reason, and taking premium from my credit card. Would not fully refund on protest, told that the car's road fund tax would be automatically cancelled when insurance ended, and that if the car was not immediately SORNED then there would be a £1000 automatic DVLA fine. So they have you by the short and curlies. Never again, nor their parent group BISL, which I think is behind a number of fronts like the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“early cancellation”

Written on: 19/05/2015 by 154Curtis (1 review written)

sent 1 letter req proof of ncb on 23.4,2014 recieved letter stating policy is cancelled and charged £55 with outstang £16 after reading reviews i'm not surprised VERY SHARP PRACTICE -AVOID THIS COMPANY AT ALL COSTS!!!! … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“absolutely shocking wouldn't recommend to worst enemy”

Written on: 30/04/2015 by woman24 (1 review written)

Been insured for about four weeks Sick of getting letters saying they are canceling my insurance sent Doc's as soon as they wanted by email. They keep sending me letter's saying they are canceling my policy when I ring and ask why they say im getting another letter saying it isn't cancelled. Wouldn't trust them with my goldfish. Can't go with anyone else because of the cancelation fee, not insuring with these agai . Rubbish… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Alfiebear1971's Response to woman24's Review

Written on: 08/06/2015

Same problem shocking service

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Steer clear!”

Written on: 01/04/2015 by Devenz474 (1 review written)

Awful customer service, additional charges everywhere. After a deer running out in front of my car I was advised by the member of staff that I should have prepared for the accident! Left four hours away from home at night after the accident and had to use my credit card to get 7 trains home with no support from the insurance company leaving my disabled partner at home alone with no support. Stay clear of this company!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Gave me no option but to cancel but charged £55 fee!”

Written on: 30/03/2015 by Scottsa184 (1 review written)

I rang PO to change the address on my car insurance, they advised me that the underwriters on my current policy would not insure the address and I would need to take out a new policy. Quoted me £480 for a new policy, I said I wanted to shop around first if a new policy is the only option. They informed me that if i cancelled I would be charged £55 fee, they feel they have offered me a suitable alternative policy even though I managed to get a quote for new insurance for £330 so their quote… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview