Scan Reviews - www.scan.co.uk

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★★★★☆
4.1 / 5
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Latest Reviews

★☆☆☆☆

“ it went wrong from the start... ever again !!!”

Written on: 07/07/2014 by 136Holmes (1 review written)

Asus Z97 Maximus VII HERO Motherboard item would be fine but try fixing the item with driver update three windows reloads new ram test all item in PC cost me 2 day work trying fix it.. i will put error at the bottom at the end then sent back to scan they said they would fix it for me. i sent the item back they got it and they said there was one pin bent they said it was me i said that it was not me and if i had it when it was bent the motherboard would not turn on and ASUS said the same think… Read Full Review

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★☆☆☆☆

“not amused”

Written on: 23/06/2014 by Tanya1990 (1 review written)

Ordered £1,000 TV for next day delivery. Received a text the following day (Saturday) at 4.15pm saying warehouse so busy delivery delayed. No alternative date for delivery given. Called support line to discover lines closed at 4.00pm. Spent £1100, have no idea when product will arrive. Avoid this company… Read Full Review

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★☆☆☆☆

“Not the company that is used to be,”

Written on: 19/06/2014 by Huntgp317 (1 review written)

I purchased a faulty motherboard, they refused to sort it out, said I had damaged the board, when it had not even been fitted… Read Full Review

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★☆☆☆☆

“Purchased two identical monitors at the end of...”

Written on: 08/06/2014 by 22Lockhart (1 review written)

Purchased two identical monitors at the end of December 2013. Less than three weeks later one of them proved defective - 'no signal' error. Scan initially attempted to persuade me to deal direct with Acer, but eventually did agree to colect the faulty item. The return took about a week - so no real complaint there. In May the second monitor developed the same 'no signal' fault. Scan once again collected the items - but, this time, claimed that they had yesyed it, found no fault, and want… Read Full Review

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★★★★★

“My PC projects and scans part in them ”

Written on: 06/06/2014

I have used scan in building 2 desktops for flight simming and have ended up with 2 great PCs thanks to scans unwavering help in all departments of my builds nothing was too much for them to reply with some very sound advice not only on parts but also on the best parts for me to use considering my very limited budget the guys that I dealt with were very professional in their dealings with me and never once failed to return my calls or E/Ms thanks to scan I have ended up with 2 really great… Read Full Review

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★☆☆☆☆

“16th birthday RUINED. Money WASTED. ”

Written on: 24/04/2014 by Kaiaz46 (1 review written)

I spent all my 16th birthday money on computer parts. Literally set my family back and I'm not just saying that. It was about £400 worth of parts including an Athlon 4, 8gb ram and a gtx 650. I got it to so school work and occasionally play minecraft, dayz, guild wars 2 and such with my brother and nephew. Ordered it for next day delivery. It came in 8 days! 5 working days! Called scan who I bought it from 4 days after order and they said a part was holding it up at the warehouse due to… Read Full Review

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★☆☆☆☆

“Deceitful Customer Service”

Written on: 20/04/2014 by JoeDoe123 (1 review written)

If you simply want a working product, order elsewhere. Don't expect that Scan follows the Sale of Goods Act (SoGA) when you need to return a product - they'll try to abuse you in many subtle ways. If you are ever unlucky enough to process a customer return with Scan, be aware: 1. They usually offer free return postage IF you ask for it 2. They hope that you will forget your return and make you wait forever. Unless you constantly follow up with them 3. They will try to refer you to manufacturer… Read Full Review

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★★★★★

“Good Service”

Written on: 16/04/2014 by TowerOne (1 review written)

Placed my order which arrived as expected, well packaged and without fuss. Unfortunately one of the items (sealed box containing a computer case) when opened turned out to have a wire missing. I contacted Scan and staff took details and advised me on procedure to follow to obtain the part if possible or return it if a part could not be provided. It turned out to my disappointment that I needed to return the item. It was a painless experience involving printing a label sticking it to the box and… Read Full Review

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★★★★☆

“Not the fastest, but quality support team”

Written on: 03/04/2014 by aobrown64 (1 review written)

It took a bit over the 28 days I was quoted for my motherboard to make its way to and from the Asus repair facility, but it was that or pay another £100 or so for a new motherboard. Staff were polite and quick to respond, for the most part. I would certainly use Scan again and recommend them… Read Full Review

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★★★★★

“Awesome job from 3XS”

Written on: 23/03/2014

In my opinion Scan is a very awesome company. There website is really nice and easy to use when selecting a new computer. From start to finish the scan customer support team kept me up to date with everything that was happening with the build. There website tracking works a treat so you can basically see what the progress is with your computer during build. So from ordering the product to it being built by 3XS! 3XS did an awesome job! The only problem I had was, after selecting my computer and… Read Full Review

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★☆☆☆☆

“Terrible customer relations!”

Written on: 02/03/2014 by 271Brennan (1 review written)

Bought a few products but found a select few were faulty or not new! Returned via paypal as they refused to respond. Then receive an email saying I have to contact them today otherwise they will contact the police! No prior correspondence with me before threatening police! Anyway then I was told that only one item returned when I actually posted a few back sent special del and signed for by staff! now waiting to here outcome! Avoid! I have never been so offended in my life. Email was worded… Read Full Review

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★★★★★

“As a builder on computers (Although retired now)I am...”

Written on: 12/02/2014 by skyetender (1 review written)

As a builder on computers (Although retired now)I am always looking for new products to make it easy and nice to work with. I chose this case for myself, it looked attractive, large and easy to work with, I was not disappointed. I purchased this item from scan.co.uk, I have never used this company before but I will not hesitate to use it again. The price was good, but more important the deliver and tracking system they use is excellent. It`a nice to deal with companies like this, there are… Read Full Review

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★★★★★

“Best on-line/counter PC parts company overall”

Written on: 11/02/2014 by amicuspro (2 reviews written)

I've been buying from Scan for over 10 years now and not had any issues with their customer service. The vast majority of items have worked as expected but for me the key is how they deal with problems and this has been as or above what I would expect. Occasionally I've seen some items cheaper at other companies such as eBuyer or Dabs but I've had issues with both of them and for the few pennies difference it was worth sticking with Scan. I'm close enough to drive and collect most of my… Read Full Review

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★☆☆☆☆

“Selling items they do not have”

Written on: 11/02/2014

I have to say that I am familiar with this company and have tried them on several occasions for PC parts and consumables - their services have proven to be terrible on a number of these purchases. The problem lies with their shady policy of selling you a product, even giving you an expedited delivery date, but then sending you an email just hours before delivery to say they are out of stock and have to wait up to a month for them to re-order. If you choose to cancel then they slready have… Read Full Review

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Amicuspro's Comment

Written on: 11/02/2014

Having purchased from them a number of times AND visited their sales counter at the warehouse by the Reebok stadium I can only say you must have been very unlucky. Compared to a number of other companies I've used, I've never had an issue in over 10 years of buying parts from Scan (where I bought the parts for building my first computer in 2001/2. I've only once found something out of stock and other items out of stock are listed as such on the website. Like any company, the stock on the website may not be 100% live but I've not had the issues you describe. When I've had an issue with a delivered or collected part, they've dealt with it the way I'd expect. The only thing I wish they'd do is sell more pre-built laptops but that's just because they don't offer touchscreen custom-built at the moment.

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★★★★★

“Excellent Service, no problems”

Written on: 28/01/2014 by D.West. (1 review written)

I ordered a bunch of PC parts from scan as I was buildings my own. I paid for some faster delivery, and even though it said some fans weren't in stock,I was pleasantly surprised to have it delivered exactly on time, with the extra fans as well! Customer service was excellent,absolutely no issues, plan to use them again in a few months btime for another build. … Read Full Review

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★★★★★

“Fast and efficient”

Written on: 27/01/2014

I ordered a GTX 770 from scan (as I couldn't afford the 780 Ti that I wanted) and the had the lowest price on the market. I'm a bit of a Scrooge when it comes to spending money so I had done my research before choosing Scan and I have to say it was a great choice. I had many options to pay and as soon as I did I received an email at each stage of the processed, from the order being placed, the funds being proccessed, the item being chosen and dispatched. I even got a 1 hour window in which it… Read Full Review

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★★★★★

“First ever company to give me control of delivery”

Written on: 23/01/2014 by chrisfcarroll (1 review written)

I'ved used scan for a while, initially because of good prices. This week, for the first time ever, I've been able to specify what day I want to receive the parcel, change my mind twice, and still get a delivery timeslot accurate to the hour. That's what I call progress… Read Full Review

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★★★★★

“can't be faulted in my experience”

Written on: 23/01/2014

Scan is my supplier of choice for technical products. Their website is easy to use and very informative, and their service is second to none. I have ordered quite a few products from Scan, and I will continue to do so if the quality of customer service continues as is. … Read Full Review

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★★★★★

“By far the best PC component supplier”

Written on: 22/01/2014

I have used Scan since 1995 and have always had very good service from them. Their prices are usually the lowest, and buyers can qualify for free delivery if conditions are met. A poor choice of carrier used can easily ruin a good suppliers reputation. Scan now use DPD whose absolutely excellent service nicely complements Scans own service. Buy with confidence from Scan… Read Full Review

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★★★★★

“Excellent service”

Written on: 20/01/2014

Fantastic service! from order placement to order delivery I knew exactly how my order was progressing. I ordered from internet on Saturday evening and received the order Monday morning… Read Full Review

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