Scan Reviews - www.scan.co.uk

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★★★★☆
4.1 / 5
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Latest Reviews

★☆☆☆☆

“Diabolical, Rude, Abrupt, Rip Off”

Written on: 27/03/2015 by Baldwin453 (1 review written)

Have purchased from a few times in the past, no issues, but then never had to use customer services or returns, this is where it goes seriously downhill. Purchased a few items for a mini-itx pc build. As most will know, when ordering parts, rare to get all from one retailer. Items received from Scan, visually inspected upon receipt, Items appear ok and all parts present. Inspected motherboard visually, appeared ok, however i did not lift the protective cpu socket cover as I never do this until… Read Full Review

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★☆☆☆☆

“Terrible RMA experience/rude customer service people”

Written on: 04/02/2015

I've bought a number off items from Scan over the years, but will never deal with them again. Their RMA turnaround time can be horrendous, but what's really unforgivable is the rudeness of their customer service people… Read Full Review

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★☆☆☆☆

“Held up order for three days, then took 3 months to...”

Written on: 01/02/2015 by AndyPandy987 (2 reviews written)

Made the mistake of trying to buy an i5 CPU.Delivery didn't arrive, after 5 days I got an e-mail stating my order was held up for security checks, answered the questions and my order had still not been dispatched 3 days later so cancelled the order and ordered elsewhere. It took 3 months and 3 e-mails to finally get the payment refunded. Terrible company- use ebuyer or Amazon, I buy a lot of gear and I would never touch Scan again… Read Full Review

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★★★★★

“Very reliable vendor with very competitive prices”

Written on: 27/01/2015

Scan is a great company. I've now bought two computer peripherals separately through Scan - one directly via their website and one via their Amazon store. Their prices have undercut other suppliers and their ordering, delivery and notification process for both purchases has been top notch. Products arrive extremely well-packaged, delivery time is very fast with many useful notifications from order-processing to delivery. Scan also appear to be favoured by some product manufacturers - one… Read Full Review

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★☆☆☆☆

“A company that wont post reviews they dont like”

Written on: 26/01/2015 by Ronin241 (1 review written)

I bought a sound blaster z sound card from them on 26/12/14. It arrived 30/12/14, not bad considering xmas and all. However, the sound card was faulty. To my shock I discovered that they charged £30 to RMA the card, where they did not discover the same fault as I had found/experienced. Fact is, Sales of Goods Act is quite clear, if it doesn't work for me as it should, I am entitled to a refund/replacement, & they have no right to charge £30! I spent days verifying the faulty card… Read Full Review

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★★★★★

“I bought a new PC case from them and it came with a...”

Written on: 08/01/2015

I bought a new PC case from them and it came with a broken fan so I messaged them on the online chat and the gave me an email to send the pictures to etc. Within 2 minutes I got an email back saying that I will receive my new fan soon. Awesome company, I LOVE scan. Awsome customer services and very polite:)… Read Full Review

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★★☆☆☆

“Incompetent customer service, non functioning stock...”

Written on: 07/01/2015 by j.brtinsky (1 review written)

Used to be good but not any more. Incompetent untrained staff at customer service. My last "urgent" order was delayed over and over due to parts not in stock, replaced by them with another parts as well not in stock. After 2 phone calls over 2 days finally dispatched but some parts selected by another operator incorrect yet again.  No reply to my complaint email, no apology, no refund of postage as promised. Absolutely incompetent! I've spent here over £1500 but have been let down… Read Full Review

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★★☆☆☆

“Paid for next day delivery, not dispatched after two days”

Written on: 01/01/2015 by Greenback77 (1 review written)

In a word, unreliable. I ordered from Scan on Monday 29 because their website said that everything was in stock, and paid for next day delivery in order to receive my order for New Year. At 8pm (ie too late to order from elsewhere) the day after my order I received a no dispatch mail. Some correspondence with customer service was optimistic about shipping today (Wednesday), but again, after hours, I've received a no dispatch email. This means that I will not receive the goods until Monday at… Read Full Review

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★☆☆☆☆

“How long to wait for stock?”

Written on: 29/12/2014 by Lokolo (1 review written)

Placed an order, money taken out of account, 4 days later received email saying that item is out of stock and no idea when it will be. It is unacceptable that a company that sells computers and computer hardware does not have a decent stock system. I was recommended Scan by a family member but I have no faith in them after this encounter. For someone that advertises high quality services and awards to go with it, I am not seeing this in the flesh… Read Full Review

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★★★★★

“A year of good quality”

Written on: 28/12/2014 by gorrgrobvsbna (1 review written)

I started using Scan in February 2013, and apart from an item running out of stock before it was dispatched, it was RAM and they told me to select a different one or to wait, everything was delivered on time at a fair price. A lot of people say they have trouble with the customer service, can't say I've had to deal with them apart from when an order was delayed but that was a once off and my order still managed to arrive on time. I've ordered from Scan about 14 times in the past year for… Read Full Review

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★☆☆☆☆

“What Guarantee”

Written on: 23/12/2014 by discobob (1 review written)

I placed an order for just under £800 worth of equipment on Friday 19th of December. The order was placed at 10am and this was to guarantee a pre Xmas delivery. The estimated delivery date was actually Monday 22nd, plenty of time to get the PC built and an OS installed. My order was approved and payment was authorised almost immediately and so I waited expectedly for the next update in regard to my order. However, nothing. On the morning of Sunday 21st, I received an email saying that my… Read Full Review

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Discobob's Response to discobob's Review

Written on: 23/12/2014

Having just spoken to CS again, I have now been told that it could be sent out on the 29th.................

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★☆☆☆☆

“AVOID - awful customer service”

Written on: 17/12/2014 by RichTea63 (1 review written)

Having purchased a HDD from this company and paid the £4.57 for next day delivery, I got an email a day later informing me that due to unprecedented volume in the warehouse (for that read, too many orders and not enough staff), they would be unable to deliver the next day. I called them up and requested that they refund me the delivery cost. However, they flatly refused stating that it was not a guarantee of next day delivery. This, I find to be incredibly poor customer service and if you… Read Full Review

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★☆☆☆☆

“I wouldn't use scan again ”

Written on: 05/12/2014 by Rosszu191 (1 review written)

Ordered Boundle of nvidia shield instead I have received cheaper version on tabled as they wrong labeled their product Item was dispatched with delay despite on check out to be delivered on Monday. Controller included in Boundle was opened which I belive it was return and definitely in pristine condition but not new. Scan uk after I have contacted them decided to exchange and send dpd currier to wrong address I had to contact them again to inform what address they should collect it (same… Read Full Review

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★☆☆☆☆

“AVOID THIS COMPANY OR IT WILL COST YOU.”

Written on: 23/10/2014 by crazycrag (20 reviews written)

ordered quite a few things to build a pc, all went well until i connected it up. none of the usb ports would work, thinking it need some driver/software update i ordered a ps2 mouse and keyboard to actually get into the system. when i got them, i installed all software / driver updates and still they would not work,only 1 usb 2 port. returned it and quickly rejected it saying it's damaged and that i made no mention of the usb ports not working and on their ticket it states "customer called/ no… Read Full Review

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★★★★★

“Excellent Service”

Written on: 23/10/2014 by ADHeron (1 review written)

They had my delivery arrive quickly, when I had any problems with the product their customer service was excellent, and they kept me updated the entire way during the processing of a replacement… Read Full Review

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★☆☆☆☆

“Absolute cheats”

Written on: 03/09/2014 by Short354 (1 review written)

I bought a Acer w700 tablet from them. The delivery was good. After a few days of use I noticed ghost touch on the screen. I thought it was a software issue as there were many complains about Windows 8 that time so I thought an update will fix it. I did update it to Windows 8.1 but nothing happened it seemed like it was a hardware issue. As I was out of country for a few months, when I came back my warranty was over so I could not send it back for repair. Moreover I was got used to the ghost… Read Full Review

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★★★★★

“scan excellent 10 / 10”

Written on: 01/09/2014 by pmatson (1 review written)

What can I say except scan are an excellent customer orientated company, after days of emails going backwards and forwards as they advised me on the components I needed to build my pc nothing was too much trouble and no question unanswered 10/10. Delivery was fantastic they keep you informed every step as your delivery wings it's way to you. Unfortunately my motherboard had a problem but yet again scan stepped up to the mark no 3rd degree as experienced from other companies in the past, they… Read Full Review

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★☆☆☆☆

“They lie as easily as they breathe”

Written on: 19/08/2014 by Johnston379 (1 review written)

Scan are a genuinely dreadful company to deal with. They will try to wriggle out their responsibility for faulty good, and will attempt to charge you £30 for 'no fault found' If you refuse to pay, they will then claim to have suddenly found a fault - and to have returned the to the manufacturer. After many weeks the item will be returned to you with exactly the same fault present - clearly, having been sent nowhere. They will then arrange another RMA, agree that the item is still faulty… Read Full Review

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★☆☆☆☆

“Acceptable... if the goods don't develop a fault”

Written on: 27/07/2014 by CustardInc (1 review written)

So I bought my Gigabyte Windforce 7950 in May 2013 and about a year later one of the three fans developed a LOUD grinding noise, I tried everything, from compressed air to just shaking the thing to running the fans at 100% for hours - nothing helped, the grinding persisted. At this point I contacted Scan and we began sorting out an RMA, after a few emails they rustled up an RMA number, I was amazed - 'All in one day? Have scan made improvements to their customer support?' I thought to myself… Read Full Review

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★☆☆☆☆

“ it went wrong from the start... ever again !!!”

Written on: 07/07/2014 by 136Holmes (1 review written)

Asus Z97 Maximus VII HERO Motherboard item would be fine but try fixing the item with driver update three windows reloads new ram test all item in PC cost me 2 day work trying fix it.. i will put error at the bottom at the end then sent back to scan they said they would fix it for me. i sent the item back they got it and they said there was one pin bent they said it was me i said that it was not me and if i had it when it was bent the motherboard would not turn on and ASUS said the same think… Read Full Review

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