BMI www.flybmi.com Reviews

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BMI www.flybmi.com
2 stars
Average rating for this product is: 2 out of 5

From 2 ratings and 64 reviews

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Average Ratings for BMI www.flybmi.com

  • Flight on time?2.8 stars
  • Customer service2.1 stars
  • Comfort on flight2.4 stars
  • Quality of food1.9 stars
  • Value for Money1.9 stars
  • Reviewer Ratings2 stars
  • Overall Rating2 stars

64 Reviews For BMI www.flybmi.com

  • Guest 10th Oct 2009

    Reviewer rating: 1 stars


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    booked flights for 4 with bmibaby in august 2009 a full 10 months before i was due to fly (june 2010) i have now received an email saying flights have been cancelled for operational reasons although i have already bought and paid hotels transfers etc bmi have placed in the small print they accept no liability for this although i will be refunded i have to wait up to 28 days for this and by that time other airlines prices will have gone up why? when they take your money instantly should people wait 28 days id urge anyone considering bmibaby DONT BOOK WITH THIS AIRLINE also there customer service number is a 0906 chatline time rate number so while you are trying to phone them they are still leeching money from passengers DONT GO BMI!!

  • Guest 20th Jul 2009

    Reviewer rating: 2 stars


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    I can not believe what BMI are doing with the rip off £30.00 for a bag that they "check " at the gate just before you board. I used a bag that I always use (within their dimensions) I was first through the gate. The delightful lady ( NOT ) decided it didn't fit in the cage didn't give me chance to try very hard to be honest. The dispatch guys said to me "it's a total con love". I had to pay £30 or leave the case basically. Ironically no-one took it off me it to put it in the hold unt ...

  • mmelshenawy 26th Jun 2009

    Reviewer rating: 0 stars


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    I hope this review will spare other families the suffering we had, My wife and two kids (5 and 8) was suppose to travel on BMI for the first time last week on 6-23-2009, the ticket was booked via continental airlines, going out from Houston on continental and stopping at London/Heathrow airport to switch flights to BMI leaving from London to Cairo, the continental plane made it on time and my wife was in line to get her boarding pass for BMI almost one hour before the plane leaves, the service ...

  • Guest 25th Jun 2009

    Reviewer rating: 0 stars


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    I hope this review will spare other families the suffering we had, My wife and two kids (5 and 8) travelled on BMI for the first time last week on 6-23-2009, the ticket was booked via continental airlines, going out from Houston on continental and stopping at London/Heathrow airport to switch flights to BMI, the continental plane made it on time and my wife was in line to get her boarding pass for BMI almost one hour before the plane leaves, the service was very slow and rude and when my wife t ...

  • Guest 7th Jun 2009

    Reviewer rating: 2 stars


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    My flight with BMI was at the end of October 2007.There was plenty of seats free,I was on my own in my row with 3 seats,what can you expect from economy flight.I had chosen a seat behind the kitchen on internet but my ticket showed something else,tiny uncomfy seat. Overall was good but the crew didn't seem very friendly to foriegn passengers.The food was so late,11.30pm!!!...I was starving with tummy ache.At 2am serving Champaign!!!...Most passengers were sleep! Quantity of food was very small.O ...

  • Guest 4th Jun 2009

    Reviewer rating: 0.5 stars


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    BMI is undoubtedly the worst airline company I ever met. Two of the three times my girl-friend flied BMI, there was a 1-2 hours delay, last time today (WW 3114 Amsterdam-E.Midlands-Manchester instead of Amsterdam-Manchester), departure 19.30, delayed for more than one hour, one extra landing in E. Midlands (!). My girl-friend arrived 2 hours later than expected; and you even have the insolence to sell the drinks on board: I think you have to offer at least free drinks for people who, because of ...

  • Guest 18th Apr 2009

    Reviewer rating: 1 stars


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    Short flight from Heathrow to Manchester. Arrived in Manchester to be told baggage was missing and there was no record of it at Manchester. Told to wait 24 Hours. Had to contact BMI baggage department who are rather unhelpful. Bag arrived 36 hours later damaged with contents broken and damaged and an item was also missing. Was then told there would be compensation for the missing item. But the bag was deemed unsuitable by a baggage handler therefore there would be no further compensation.

  • moysova 16th Apr 2009

    Reviewer rating: 0 stars


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    Heathrow to Kiev and back. I love flying. I love take-offs. I love how the plane speeds up on the runway. I don't get scared during turbulence. Until the BMI flight.Plane was very shaky while still waiting on the tarmac - not in a usual way. Take-off shaky too, despite clear skies. Whole flight and landing shaky and unpleasant - clear skies all the time. During landing all passengers went silent for 20 minutes.I thought I was scared on that flight, but it was just a preparation for the return fl ...

  • Guest 13th Apr 2009

    Reviewer rating: 0.5 stars


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    Feb 8, 2009 LHR to TBS flight. What a nightmare! Plane couldn't land in Tbilisi so diverted back to Yerevan for 12 hours while the crew "rested" in a local hotel . How nice for them, while they rested, BMI's local staff refused the passengers new boarding passes which kept us hostage in the departure lounge. They did not give us water or food vouchers - they kept bringing out the same nasty leftover, unrefrigerated curry lentil dinners from the flight as the only offer. We had no access to ph ...

  • Guest 5th Mar 2009

    Reviewer rating: 0.5 stars


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    I have travelled with BMI over 20 times on long distance flights. You can't pre book seats unless you pay money, Personally, I would not serve the food to my dog let alone a human being. When my bags were delayed on a flight from London Heathrow to Edinburgh for 24 hrs I then wrote a letter of complaint for compensation. I didn't even receive an explanation or reply. I have never known the flight to leave Heathrow on time, to Baku.

  • Guest 16th Feb 2009

    Reviewer rating: 0.5 stars


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    My boyfriend booked a flight with BMI to cardiff only to find out he had forgot to put my last name in. BMI were not bothered - all they were bothered about was me paying 35 pound to add the name which is a total disgrace as the flight did not cost that. BMI Baby call centre is not the best.

  • Guest 11th Feb 2009

    Reviewer rating: 5 stars


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    I flew with BMI from DUB-LHR. On time, Cabin staff very friendly. 5 Minutes for bags to arrive at LHR. All in all less hassle and cheaper than others.

  • TheFaqqer Rank: Corporal 8th Feb 2009

    Reviewer rating: 2 stars


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    I only fly with BMI because I've got so many frequent flier miles - left over from when they were British Midland and actually had some degree of customer service.If you have to pay for your food, I wouldn't advise it because I don't think it's worth it. If you don't have to pay for your food, I'd say stick with something like a Kit Kat rather than a BMI breakfast!

  • chrisarnold100 Rank: Lance Corporal 28th Jan 2009

    Reviewer rating: 4.5 stars


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    I flew to Tehran, Iran with bmi and found them fantastic. After a 2 hour delay the crew greeted us with a friendly smile and a positive attitude. The service was excellent I would definitely recommend flying bmi. The best carrier I have flown with. Friendly crew wonderful service. Only bad points were delay, terrible ground staff and it seemed as if they didn't seem to care about any problems.

  • chrisarnold100 Rank: Lance Corporal 28th Jan 2009

    Reviewer rating: 5 stars


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    Our check in experience with BMI was far from desirable but this was all made up by the cabin staff . They were polite , enthusiastic, hard working, very very proffesional, as a frequent flyer on many airlines i have to say flying BMI is always a pleasure! A real pleasure to fly with such a fantastic airline and commendable staff!

  • Guest 8th Jan 2009

    Reviewer rating: 1 stars


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    I went to the galley and asked for a vodka tonic and was told I could have a glass of water or a coffee, no I was not drunk as the purser on the flight can confirm, I had 2 glasses of water and 1 tiger beer during the 5hour flight, I have been flying Baku - Edinburgh on a 6 week rotation for the last 4 1/2 years normally with Lufthansa and I will be returning to them on my next flight. I thought give a British named airline my money in the present economic crises, try and save jobs. what a mista ...

  • Guest 3rd Jan 2009

    Reviewer rating: 3.5 stars


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    I am unable to access www.flybmi.com. Am travelling at the moment and currently in South Africa. I have no problem in accessing BA and others, just BMI's site. Anyone else experiencing this?

  • caseypaul 26th Dec 2008

    Reviewer rating: 1 stars


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    I use this airline on the LHR-DUB route as infrequently as possible. How the mighty have fallen! Remember British Midland Diamond Service? It was the flagship for short-haul travel. Nowadays you get a grimace from the aged cabin crew as your board. BMIs flights on this route are nearly always late, never any information (finding a member of ground crew is akin to finding the holy grail!!) Disgusting Buy-on-Board food (save your money). Bad record for losing luggage and once lost, useless at re ...

  • jill7983 28th Oct 2008

    Reviewer rating: 0 stars


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    Flight was delayed more than two hours, getting us to our destination after midnight. BMI employees told us to get a hotel locally, then come back to the airport for our rental car and to get reimbursed for our hotel. Not only would BMI not reimburse us when we returned the following day, their customer service department is still refusing to reimburse us.

  • wingcommander Rank: Major 26th Oct 2008

    Reviewer rating: 2 stars


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    We travelled with bmi charters to Gran Canaria from Glasgow. The queuing and checking in was a joke, too slow, staff who seemed more used to checking in scheduled customers not charters. This was so poor it nearly caused a fight, some passengers ended up in a heated argument. Very poor bmi. On the way back with a head wind the flight was almost 5 hours GC to GLA, 1/2 term full of kids but bmi didn't think to put on entertainment....mistake

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