Written on: 08/05/2013
BEWARE I got a name wrong when booking a holiday with Inghams They use BMI on some flights to Switzerland . When I noticed my mistake I phoned to check and change name to the proper name as it appears on passport I was told to do this would cost £595 yes £595 Contacting BMI was no help. There policy is to mug there passengers.I have now canceled the holiday with the loss of Deposit. I am absolutely disgusted and sickened that BMI can charge this. How can BMI justify this cost I thought a... (read more)
Written on: 31/05/2012
I fly in the morning so today I attempted to check in on-line. 1.On top of my web booking (in manage my booking)is a warning notice telling me these flight details have changed. 2. Cannot get any response from BMI, eventually get the BMI call center in India, nice chap not sure either, so he re-routes me to another dept. Phone rings for 17 mins so I switch off and dial again.....still no answer from anyone. 3. Email BMI when I find the complaints address. Less than 24 hrs and have to travel... (read more)
Written on: 12/05/2012 by Buckie62
Checked in at LHR Terminal 1 as couldn't do it online for flight to Casablanca. Once we'd finally worked out how to obtain boarding cards before getting to check in desk it was obvious that this wasn't going to be a pleasant experience. As we were called to desk 10 we were met by mature check in staff, nothing wrong with that other than they were a little bemused by the system. We handed over passports and the electronically produced boarding cards and placed the first of our 2 cases on to... (read more)
Written on: 07/04/2012
They were not interested in my complaint, refused to give me a name of a senior member of staff which would allow me to take the complaint further (read more)
Written on: 17/01/2012 by mikeseabrook (1 review written)
I flew in business class on a BMI code share operated by Gulf Air from London to Bahrain and back. The cabin was comfortable, the flight crew polite and helpful, in fact everything that Gulf Air did was fine. However, it became necessary to extend my trip - and that is where the trouble started. BMI told my travel agent that no fee was required to change my reservation and then tried to take a payment anyway from the company card originally used to book the ticket, which apparently failed... (read more)
Written on: 29/12/2011
Awful service and attitude. I didn't feel I was at a business but a flea market or similar. Very incompetent and unprofessional. Handled by foreign personel from what I saw when I was there. Not that it should matter but an observation nonetheless. Now days, to get decent service you have to be rich. I resorted to them because I had no choice price wise. And sure enough I got what I paid for. And it wasn't that cheap mind you. Just cheaper than the preferred airline. The olden... (read more)
Written on: 20/12/2011 by tibyannie (1 review written)
The service was provided by Lufthansa operated by BMI. This is a complaint lodged by a woman who had to pay 230 GBP in order to travel from Frankfurt to London and which was caused by the irresponsibility of bmi customer care or the whole bmi team. I had booked a ticket for myself and my husband to Germany on 15th dec and then back to London on 18th dec. Unfortunately, I had to fly earlier and didn't use the outward ticket. On Dec 17th, when I tried to check in online for my inward ticket... (read more)
Written on: 18/12/2011
I arrived to Heathrow 8:30 am and the flight is at 09:10 am, while the screen says GATE OPEN but couldn't check in reason of I'm late. I realised that my seat has been sold to somebody else!!!!!!!! And they asked me to pay for new ticket. BMI is only after money/ its the worst airlines ever. firstname.lastname@example.org (read more)
Written on: 21/09/2011 by memo7600 (3 reviews written)
Shocking answer for damaged luggages and fines that we had to pay to car rental company. Here are their respinse: Dear Mr Korukmez Thank you for completing our online feedback form, regarding your journey with us from London Heathrow to Basel, on 26th August 2011. I was very sorry to learn of the dissatisfaction caused on the above date, owing to the delay of your flight. Having checked our records, I can confirm that BD0169 was delayed by 1 hour and 12 minutes, due to Air Traffic... (read more)
Written on: 21/08/2011
This is a complaint in regards to our family tickets. I bought four round-trip tickets for my family and I to emigrate from Tehran, Iran to Toronto, Canada. The tickets were issued on May 12, 2010 with one year validity. We chose a return date of September 25, 2010 to Tehran for our tickets. However, when we arrived to Canada, we decided to change our return date to March 21, 2011 to visit our family back home in Tehran since that date would have been our Persian new year. ... (read more)
Written on: 21/07/2011
They have wrong information on their website, do NOT believe what it says. Because when you call later to their customer service and repeat the terms and conditions from their website, they will say "No, it is not what our website says". Also, i talked to someone from their costomer relations department and he told me one thing, but what I called next day to follow up and repeated his words, he straightly denied his own words! They also told me that the terms and conditions of refund will... (read more)
Written on: 11/05/2011
Refused to refund me for my 08 July 2011 flight, and forces me to travel to a troubled part of the world, Syria, where 9000 people gone missing, some on arrival to the airport. This is all against the advice of William Hague and the Foreign Commonwealth Office (read more)
Written on: 10/05/2011 by Rido (2 reviews written)
the cheapest flights to my country..but services are not much good. and they keep changing the schedules..
food,,,, am vegetarian and booked veg meal ,... they brought me chicken because they dont have veg meals.
customer services didnt reply to my complain for more than 3 weeks (read more)
Written on: 08/04/2011
Appalling customer service! we booked flights with bmi in august 2010. the flight was from manchester to heathrow then change to virgin for a flight to boston. all flights were booked through bmi. in Feb 2011 we were checking all the details of our flights through the manage your booking system and noticed there had been a change to our return connecting flight - it was now leaving 45mins BEFORE we arrived at heathrow (we did not even receive an email informing us of this). After speaking... (read more)
Written on: 06/04/2011 by Dr James Webster (1 review written)
I was dreading flying with bmi having read these reviews (tickets were purchased by the orgnaisation I was consulting for).
What a relief then that my experience seemed the polar opposite to most on this site, hence my review. I fly long-haul a lot with my business, and can only say bmi is right up there with the best, and a lot better than many. Staff were curteous and friendly, flights on time, food very good, seats comfortable and spacious (economy) - the only minor gripe would be... (read more)
Written on: 14/03/2011
I booked via the BMI website a codeshare flight to Doha with Qatar airlines. Received confirmation and arrived at LHR to be told by Qatar that BMI had cancelled my reservation (without notifying me). I spoke with BMI who effectively told me I was on my own. I had to pay Qatar Airlines (who were brilliant) for a new ticket.
A week later, my colleague flew the same route on a BMI codeshare and arrived at LHR to find his reservation also cancelled by BMI. I spoke with BMI from Doha and they... (read more)
Written on: 15/02/2011
The delay in transfer made me miss my connection from Heathrow to Malaysia to Adelaide. The staff were not the slightest bit interested in helping me. I had to go via Dubai to Sydney and the tickets for the last haul was invalid. BMI owe me a refund of £450 which I am still waiting to get 12 weeks later. Apparently they have not been able to deal with because of the snow, although my complaint was logged before the bad weather.
The worst customer service experince ever. (read more)
Written on: 18/12/2010
1. Airplane had engine trouble before take-off in London. Waited over 3 hours for the captain to finally tell us he's taking an executive decision to switch to another plane. We waited an additional 2 hours to switch to another plane.
Total delay: 5 hours
2. On the return flight, also engine problems, delay of 4 hours. Where the hell do they get their planes? No, I don't want to die, thank you very much.
Fly BMI and 2 out of 2 times, engine failure and long delay. Not even as... (read more)
Written on: 11/12/2010
Hi! I flew 5th December 2010 BD 891 London (LHR) - Moscow (Domodedovo). When I received my luggage the side pocket of my bag was opened and I have found out that my manicure assortment was stolen!!! Besides, I have seen some bags with opened pockets from this flight! It is terrible!!! (read more)
Written on: 11/11/2010
My flight was an over seas flight and we were surprised that only one checked in luggage was allowed that was unrealistic .we were informed that two luggages were allowed when we bought the tickets.
unprofessional front disk and manager in dulles airport virginia ,discusting service will never take BMI or Virgin atlantic again in my life ,not recommended for anyone. (read more)
Written on: 07/11/2010 by clivefly (1 review written)
London to Tehran- I flew on BMI in Mar 2010 from London to Tehran on a business class ticket, the whole event should have been better. Lets start with the how i booked my flight, BMI's office was unable to take card payments due to "tech errors" them and i should book on their website which did not work amazing. In the end i booked with IKB Travel on their website www.youshouldtravel.com with a quick google search and called their amazing staff that confirmed all the details (why they are... (read more)
Written on: 07/10/2010 by vanessa Raine (1 review written)
I have flown a few times now over the last two years and have always thought it was excellent, the food is delicious and the staff is excellent.
This is my honest view.
i hope I will be in the running for two free tickets!
This is the first time i have done a review and received the card on my last trip.
Written on: 29/09/2010
This was the inbound flight of two. Outbound the aircraft was some 95 minutes late off blocks and nearer two hours late on take-off, jeopardising LXR connection. Inbound we were late boarding and late off blocks. After boarding it was announced that one of the two rear toilets was inserviceable and it was made clear that the 118 economy passengers should use the remaining toilet (leaving the two serviceable forward toilets for the 31 passengers in the forward compartment and the crew). The... (read more)
Written on: 09/09/2010
Complete rubbish - four different flights involved between our friends and us, and all of them late, some over an hour on a 1hr 40mn flight
Charmless, couldn't-care-less staff mostly, except for one wonderful man on the way back
Security near gates very lax - unattended baggage brought to attention of staff, who clearly couldn't be bothered to do anything
Aircraft extremely tacky and scruffy inside
Next time we'll go back to easyjet, who beat this lot hands down!! (read more)
Written on: 02/09/2010
Flybmi is the worst airline I have ever come across (before I thought it was WizzAir).
I had to fly from Jeddah to Manchester via London Heathrow airport. However, once boarded on the plane in Jeddah passengers have been informed that actually the flight was going to fly first to Riyadh and then to London! Nowhere on tickets it mentioned that we had to fly to London from Jeddah via Riyadh. It was an absolute shock as we had to spend approximately 2 more hours in the air and 1 extra hour in... (read more)
Written on: 30/08/2010
I am not sure whether to praise BMI or slate them! I checked in for 16:45 flight to Edinburgh in good time. I went through to departure lounge had a wander around the shops, and waited for the gate number to appear on dep screens. At around 16;00 the screens advised me that the flight was delayed to 17:00. At around 16:30, the screen still said delayed (with no gate info)I assumed that as there was no Gate info and the time was past 16:30, and the screen still flashed delayed I would be in... (read more)
Written on: 27/08/2010
Drunk passengers, sick over young lady passengers. Swearing constantly by passengers in front of young children. Entertainment system only i film with no choice and no radio working. Food indifferent. Drinks provided but they 'ran out'. Journey the most expensive of any flight I have been on for the distance. All in all a very bad experience, but I have little choice as only airling flying there direct on regular basis. I have to pay and suffer for around six flights a year. Roll on some... (read more)
Written on: 13/08/2010
This airline needs to be dealt with by someone. It would be good and poetic if all of the travellimng public could issue exactment on behalf of numerous very badly treated customers. I dont want to give BMI or BMI Baby any stars at all and I strongly advise all of you not to fly with them - Very Recent Experience: Return Flight cancelled from Jersey to Cardiff due to fog at Jersey. There was fog at Jersey in the morning (there often is) but it cleared quickly enough and seemed to delay most... (read more)
Written on: 03/07/2010
We had a most unpleasant experience with regard to our luggage. After reviewing BMI's restrictions as posted on their website, we were careful not to exceed the 20 kg limit on any luggage. We knew that we would have to pay for one extra piece, which was posted at 11 British pounds. The website also said that it would be 9 British pounds for every kg over the limit. Since our none of our luggage was over 20 kg, we thought that we would be paying only 11 British pounds for the extra piece.... (read more)
Written on: 30/04/2010
Holiday from LHR to Sri Lanka cancelled due to Volcanic Ash farce. Therefore return ticket from LHR to Dublin (where I live) had to be cancelled as I was not going to use it. Out of a cost of £92.40 for x2 tickets I was refunded £6.20. A disgrace BMI could teach Ryanair lessons in customer satisfaction (read more)
Written on: 10/03/2010
Booked and paid for flights in February 2010 to fly April 2010. Just had an email from them stating due to operational reasons both flights have been cancelled - strangely no offer of alternatives and so I googled this and lo and behold there is an article posted in 2009 stating that BMI were going to cut several routes from Manchester in Jan 2010 and the last flight to Amsterdam was going to be in March 2010. WHY then did BMIbaby continue to advertise and more importantly take payments for... (read more)
Written on: 22/01/2010
As one of the other reviewers said - I only gave BMI 1 star because I can't give none! It's the worst airline I have ever flown with! I was flying to Armenia in December, when my flight from Manchester to London was cancelled. By the time they put me on another flight (3 hours later), I missed the flight from London to Yerevan. Had to spend the night in a hotel and fly the next morning with Air France. Also, my hand luggage was taken off me saying the plane was too small to put it on, so... (read more)
Written on: 16/01/2010
The only reason I have given one star is because it was impossible to give none. AVOID THIS AIRLINE AT ALL COST. With any luck, they will go under some time soon, they deserve to. On a recent flight from London to Brussels, they took my hand luggage off me to put in the hold, claiming the aircraft was too small to accommodate the bag, which was well within the limits and had already been taken on a connecting flight from Belfast to London. Pointed out there were 2 fragile vases, told would... (read more)
Written on: 15/01/2010
I recently spent a 10 day trip in the UK and thanks to BMI was without my checked baggage for the entire vacation. BMI's customer service and baggage departments seem incapable of resolving the problem .
I've been promised phone calls with more information numerous times. I've been promised my luggage would arrive on a particular day numerous times. But they've never delivered on anything they've said. They seem more concerned with telling me whatever I want to hear to get me off the... (read more)
Written on: 11/01/2010
Probably the worst airline I've ever had the misfortune to fly with, they also lost the luggage to add insult to injury, then claimed the found them only to lose them again. Cannot get through to customer relations and they failed to respond to emails and letters written (read more)
Written on: 08/01/2010
the fist time i went on bmi it was brillant the service was good the seats were perfect! (read more)
Written on: 27/12/2009
We have been waiting a week for our luggage from BMI. We live in California and are on vacation in Cumbria where it is snowing. We have no coats or change of clothes. Unable to contact anyone at BMI and when we have they were totally unhelpful and couldn't care less. Also all Christmas presents missing with luggage therefore we have 2 disappointed kids!
Would never fly BMI again. (read more)
Written on: 27/12/2009
The customer service and baggage service is HORRIBLE. It is impossible to get in touch with anyone from BMI and they are no help. My luggage was supposed to arrive 5 days ago, and no one can help me either locate the luggage or give me an estimate about how much I can claim back. No one answers their phones or seems to care about their customers. After I arrive home, I will never fly with BMI again and I will NOT recommend this airline to anyone traveling in the UK. (read more)
Written on: 14/11/2009
When I flew on the short Daily hop frequently operating from Manchester to London Heathrow I thought it was on time, pleasant and comfortable with good seating and very good legroom compared to charter flights where you are packed in. Starting with the Flight it was on time and slightly early which was great, the customer service was good and the cabin crew had a nice attitude with the attendants walking across the gangway frequently to check on passengers, suprisingly the flight wasn't full... (read more)
Written on: 12/11/2009
The flight from Amsterdam to London is a one hour flight. That's why I recommended to a friend. And of course because it's a cheap way to get to London. But the Costumor service was very poor. The cabin crew was very cranky and bored. It was a very big plus that we could pick our own seat via the online check-in system. We picked the seats at the front row of the plane were we had quite some leg room. For a short flight I would recommend this airline. (read more)
Written on: 10/10/2009
booked flights for 4 with bmibaby in august 2009 a full 10 months before i was due to fly (june 2010) i have now received an email saying flights have been cancelled for operational reasons although i have already bought and paid hotels transfers etc bmi have placed in the small print they accept no liability for this although i will be refunded i have to wait up to 28 days for this and by that time other airlines prices will have gone up why? when they take your money instantly should... (read more)
Written on: 20/07/2009
I can not believe what BMI are doing with the rip off £30.00 for a bag that they "check " at the gate just before you board. I used a bag that I always use (within their dimensions) I was first through the gate. The delightful lady ( NOT ) decided it didn't fit in the cage didn't give me chance to try very hard to be honest. The dispatch guys said to me "it's a total con love". I had to pay £30 or leave the case basically. Ironically no-one took it off me it to put it in the hold until I... (read more)
Written on: 26/06/2009 by mmelshenawy (1 review written)
I hope this review will spare other families the suffering we had, My wife and two kids (5 and 8) was suppose to travel on BMI for the first time last week on 6-23-2009, the ticket was booked via continental airlines, going out from Houston on continental and stopping at London/Heathrow airport to switch flights to BMI leaving from London to Cairo, the continental plane made it on time and my wife was in line to get her boarding pass for BMI almost one hour before the plane leaves, the... (read more)
Written on: 25/06/2009
I hope this review will spare other families the suffering we had, My wife and two kids (5 and 8) travelled on BMI for the first time last week on 6-23-2009, the ticket was booked via continental airlines, going out from Houston on continental and stopping at London/Heathrow airport to switch flights to BMI, the continental plane made it on time and my wife was in line to get her boarding pass for BMI almost one hour before the plane leaves, the service was very slow and rude and when my... (read more)
Written on: 07/06/2009
My flight with BMI was at the end of October 2007.There was plenty of seats free,I was on my own in my row with 3 seats,what can you expect from economy flight.I had chosen a seat behind the kitchen on internet but my ticket showed something else,tiny uncomfy seat. Overall was good but the crew didn't seem very friendly to foriegn passengers.The food was so late,11.30pm!!!...I was starving with tummy ache.At 2am serving Champaign!!!...Most passengers were sleep! Quantity of food was very... (read more)
Written on: 04/06/2009
BMI is undoubtedly the worst airline company I ever met. Two of the three times my girl-friend flied BMI, there was a 1-2 hours delay, last time today (WW 3114 Amsterdam-E.Midlands-Manchester instead of Amsterdam-Manchester), departure 19.30, delayed for more than one hour, one extra landing in E. Midlands (!). My girl-friend arrived 2 hours later than expected; and you even have the insolence to sell the drinks on board: I think you have to offer at least free drinks for people who, because... (read more)
Written on: 18/04/2009
Short flight from Heathrow to Manchester. Arrived in Manchester to be told baggage was missing and there was no record of it at Manchester. Told to wait 24 Hours. Had to contact BMI baggage department who are rather unhelpful. Bag arrived 36 hours later damaged with contents broken and damaged and an item was also missing. Was then told there would be compensation for the missing item. But the bag was deemed unsuitable by a baggage handler therefore there would be no further compensation. (read more)
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