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| Flight on time? | 5.7/10   |
|---|---|
| Customer service | 4.8/10 |
| Comfort on flight | 5.1/10 |
| Quality of food | 4.3/10 |
| Value for Money | 4.3/10 |
| Reviewer Rating | 4.5/10 |
| Overall Rating | 4.3/10 |
Full review by
Guest.
on 24th Jul 2008
User Rating : 2
Respect :
0
The complete breakdown in the process of transferring a disabled wheelchair passenger from an incoming BD55 flight from Terminal 1 through to Terminal 3.
I am an Air Canada frequent flyer, travelling Business Class, on Monday, July 14th on my return flights from Edinburgh to Ottawa via Heathrow and Montreal. The flights were excellent. I had been through Heathrow with my own wheelchair from time to time before and I had never experienced a problem before. However, this time I had a problem in Terminal l. Here's the situation which occurred and which caused me some anguish:. Notes re Heathrow between BD55 from Edinburgh and AC 865 to Montreal Monday, 14 July.I was travelling with my own wheelchair, told by cabin crew on BD55 from Edinburgh that someone to push my chair would meet the bus driving the passengers to Terminal 1 airport buildingOn arrival at the terminal building, there was no-one to push my chair. The bus driver remained in his seat. He did not help me get the wheelchair out of the bus and there appeared to be no ramp which makes it easier to remove a wheelchair from a bus. I made my way up to the front of the bus to ask the driver to phone to see if someone was on their way to help me. He refused. Once inside the building with the help of an Australian lady connecting to an Air New Zealand flight to Los Angeles she pushed my chair to the bottom of a tall escalator with a set of steep stairs beside. The Australian lady did say that she would tell a BMI person where I was. No-one came to help. Time went on. The ' Danger ' sign beside the steep set of stairs did not help my morale. I tried to ask terminal staff passing through. The only one to answer and this was about an hour after my arrival was a cleaner who was carrying a big bag of refuse. After disposing of this bag, he did come back as he had promised and he then went up the escalator to search for help. Shortly after this, a gentleman in security (I wish I knew his name so that I could thank him for his thoughtful help) appeared. He went to call for help and then came back and stayed with me until a man arrived to push my chair through the terminal to Terminal 3.The security gentleman helped me up the escalator while the pusher took my wheelchair up the escalator. The pusher took me in my wheelchair through to an Air Canada desk in Terminal 3. The Air Canada desk personal promptly called a Terminal 3 pusher who arrived quickly. I asked to be pushed to the lounge. On arrival at the lounge desk, I was informed that AC 865 to Montreal was already loading and that I needed to proceed to the gate. I had already missed the preboarding. QuestionsIs it forbidden for a bus driver to phone for help for someone who is using a wheelchair when no-one arrives to meet the bus?Are the buses equipped with ramps to make getting a wheelchair off more easily? On connections before in Heathrow, the buses had ramps the driver could attach to make it easier to unload a wheelchair. When a pusher doesn't appear is the bus driver permitted to help one get one's wheelchair out of the bus? It would have been impossible for me to get it out of the bus without the help of the Australian lady.
Guest.'s review and ratings | 591 words
Review by
alenKaa2
on 18th Jul 2008
User Rating : 7
Respect :
0
Good flight, nice food, reasonably priced. Generally would recommend BMI.
alenKaa2's full review | 38 words
Review by
Guest.
on 26th Jun 2008
User Rating : 0
Respect :
0
Although the flights were all on time, we were very disappointed with the overall service. The plane was tatty and hadn't been cleaned. No leg room. Unable to tilt chair without lying across the poor fella behind us. Our baggage was not loaded on our plane in Chicago and we have yet to discover where our clothes and gifts are. Would not use again, I`d walk first.
Guest.'s full review | 102 words
Review by
lalhollis
on 12th Jun 2008
User Rating : 0
Respect :
0
It is hard enough travelling when disabled without dealing with unpleasant and aggressive staff. Although my ankle is pinned and unstable and I can only walk with great pain, I made my own way, very slowly, with my husband's help and with stops on any chairs available to their departure lounge rather than feel I was obliged to use their wheelchair assistance. Heaven help anyone who has no choice but to wait at their miserable facilities for those with special needs. What is it with Heathrow?
lalhollis's full review | 214 words
Review by
Guest.
on 11th Jun 2008
User Rating : 0
Respect :
0
There is no place to start.....the complaints are too many. Horrendous service. Employees that don't seem to care and only want to get you out of the way so they can resume whatever they were doing. Lost luggage, and offered NO help in finding it.I would walk before giving another penny to these incompetents.
Guest.'s full review | 64 words
Review by
prashastsharma
on 31st May 2008
User Rating : 0
Respect :
0
I would advise to stay off this airline if you are on some important business.I am surely never flying BMI again.
prashastsharma's full review | 67 words
Review by
mazarickway
on 18th May 2008
User Rating : 6
Respect :
0
All in all the BMI plane interior was not up to scratch, not my complaint some others on plane. Leg room ok. Staff excellent. Capt made some time up non way back which compensated for all the minuses
mazarickway's full review | 126 words
Review by
alabamamike
on 12th May 2008
User Rating : 0
Respect :
0
They kept cancelling our flights all day because they didn't have enough passengers. We had paid for reserved seat, but our reservation was not honoured and we found no way to get our money back. I would not recommend flybmi.
alabamamike's full review | 41 words
Review by
Guest.
on 25th Apr 2008
User Rating : 9
Respect :
0
Good points with BMI www.flybmi.com, great Premium Economy seats and the A330. Much better than Virgin or BA. Great option if you are flying premium economy to the US
Guest.'s full review | 32 words
Review by
Jayne Jevons
on 21st Apr 2008
User Rating : 8
Respect :
0
MAN-ORD Return on A330 Economy
Had a fantastic flight out to Chicago, spot on time. Travelled with my father and 5 yr old daughter. Food was absolutely fantastic and the pre booked vegetarian meal and childs meal were available. The selection on the childs menu was amazing with plenty of choice even for the fussiest eater (like my daughter) in fact there was more food for children than adults! Butternut squash rissoto for veggie meal was delicious. 2 choices of meat meals for non veggies. Entert ...
Jayne Jevons's full review | 300 words
Review by
Guest.
on 18th Mar 2008
User Rating : 0
Respect :
0
Our flight was canceled for "commercial reasons" (BMI make frequent schedule changes) - BMI booked us a flight with Easyjet instead - leaving 6 hours later and from a different airport. We had to pay the cost of transfers from Heathrow to Gatwick.
Guest.'s full review | 52 words
Review by
muppster
on 8th Feb 2008
User Rating : 6
Respect :
0
Flew out from Manchester to Vegas on one of their A330's. Was seated next to back row and had IFE box under my seat restricting legroom. Flight on time departure and a bit late arriving due to weather.
Flew back from Chicago to Manchester, again on time departure and 40 minutes early back into MAN. This time I was seated in the back row (41K) with a window seat. The curvature of the fuselage meant that space was restricted to the side, space was restricted at the back due to the galley wall, sp ...
muppster's full review | 136 words
Review by
tineo
on 21st Dec 2007
User Rating : 0
Respect :
0
I didn't receive a good service....not recommended!
tineo's full review | 42 words
Review by
beverly w
on 22nd Oct 2007
User Rating : 0
Respect :
0
We suffered a hugely inconvenient delay of 4hrs with BMI. Arrived at the airport to discover flight was cancelled due to unspecified technical problem. Then next flight was further delayed. The nonchalance of BMI's staff I experienced at Manchester was incredible. Have never know such terrible communication from an airline. NEVER will use this airline again and will be spreading the word about this lousy experience I had with them.
beverly w's full review | 87 words
Review by
W Vardy
on 9th Oct 2007
User Rating : 2
Respect :
0
Traveled on BMI flight BD706 from Chicago to Manchester on October 3rd.The legroom in the centre seats was very cramped even for me at five foot seven. The air con was turned on for first class and we in economy were left to freeze. We complained but were told nothing could be done. The staff on board looked like they had just attended a funeral, I never saw them smile. They gave the impression of not enjoying their job.
This seven hour flight seemed a lot longer in these conditions and I am s ...
W Vardy's full review | 121 words
Review by
cockerhoop
on 16th Aug 2007
User Rating : 9
Respect :
0
Returned from our two week holiday package on a BMI A330, this really began 3 days before when the flight crew arrived at our hotel in Antigua. They were polite and chatty and a shining example to the company. Once through the hectic Antigua security, Fridays are busy, our boarding was called on time. Take-off was 15 minutes late but due to tail winds, we arrived at Manchester on time.
During the flight, we were served drinks, a hot meal, tea and coffee, then a bottle of water, duty free and a ...
cockerhoop's full review | 191 words
Review by
tangas
on 13th Jul 2007
User Rating : 1
Respect :
+1
The delay on our flight was dealt with very badly.
Poor communication, little thought for comfort or wellbeing of the passengers. Following a long delay we were taken to Heathrow airport rather than Manchester. After sitting on the plane at Heathrow airport for 3 hours being told all sorts of wrong information we eventually were flown back to Manchester - 11+ hrs late. No BMI support staff at Manchester when we landed for any help. In fact no help throughout the journey. Told lots of lies abou ...
tangas's full review | 192 words | 1 comment added.
Review by
DAWNY1
on 8th Jul 2007
User Rating : 0
Respect :
+1
BMI offered a rubbish service and I will never ever fly with them again. Over 14 hours delayed and lots of incorrect information, no one was interested in helping. The flight should have left Barcelona at 10.40 pm on Friday but didn't leave until Saturday at 12.30 pm, there were no representatives and no apology.
DAWNY1's full review | 69 words
Review by
barrygale
on 1st Feb 2007
User Rating : 2
Respect :
+1
The duty Supervisor at Heathrow refused to investigate a complaint and lied about the lack of records, which would have helped identify the employee in question.
I have written to the BMI Customer Relations Manager, Ian Bloor, at HQ several times and to CEO Nigel Turner. I still haven't received any compensation, nor a satisfactory reply 9 months later. They claim the matter has been, fully investigated as far as is practical. In fact, they have carried out no investigation whatever, they hav ...
barrygale's full review | 132 words | 1 comment added.
Review by
MCMINN
on 23rd Jan 2007
User Rating : 0
Respect :
0
Terrible, rude and obnoxious is not strong enough to describe the staff.
MCMINN's full review | 88 words
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