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| Customer Service | 6.5/10   |
|---|---|
| Value for Money | 6.8/10 |
| Overall rating | 6.7/10 |
Full review by
lesleylambert
on 18th May 2008
User Rating : 5
Respect :
0
Good Points: Excellent gardens, very well kept. Large and spacious villa. Lovely area
Bad Points: Villa was a bit tatty in places, cracked sinks and bathrooms smelling of damp, some redecoration was needed in places, oven not working, pool was not heated and the tiles around the top of the pool needed cleaning. Resort facilities not up to much and some of the Portugese people we met weren't that friendly. Everything was really expensive.
General comments: This was a 'Best of James' villa in Quinta do Parais, Algarve, and I think we expected a little bit more for the extra money we paid. When we picked up our hire car we were told that we could either pay an extra 50 euros per day insurance or face a 1000 euro excess if we had an accident. The directions we had been given by James were wrong so we were looking out for signs that weren't there and got a bit lost. The villa really was nice but was let down by its bad points. Our manual said we would be visited by the maid once a week but they turned up everyday, which I probably shouldn't complain about but it was never at the same time and never at the same door (back/front) and they knocked very quietly so it wasn't terribly private which was why we chose a villa in the first place, the gardener was the same, appearing from amongst the bushes at the back coming from the garden of the villa next door. The pool area had an overhanging patio and the tiles could get quite slippery which in my opinion was dangerous and should have a rail around, especially as this was a family villa.
lesleylambert's review and ratings | 282 words
Review by
mtcorr
on 9th May 2008
User Rating : 8
Respect :
0
This was our first villa holiday experience and we stayed at the 'Magbelvi III' Villa in 'Vale de Parra'. Rep visited once on the 1st day and this would have been our only visit had our fridge door hinge not have broken. Telephoned Rep 5.30pm on Saturday to explain what had happened but there was no panic as door still closed. Despite this a repair man arrived at 7.45pm and the fridge was fixed immediately. The Rep called briefly the next day to check the repairs had been made. We were very ...
mtcorr's full review | 278 words
Review by
Guest.
on 8th Feb 2008
User Rating : 2
Respect :
0
We looked at other villas and asked if we could swap. James said yes as long as we paid the difference. When we protested, James intimated that we were trying to get an upgrade for free.
As this was not of our making, we were very upset at their total lack of concern. They offer no compensation if the changes are more than 56 days before departure, so beware!
James eventually came back with an offer of £150 off whatever we chose. Ok , it is a welcome gesture but again it was not of our mak ...
Guest.'s full review | 228 words
Review by
PrimeTime
on 5th Oct 2007
User Rating : 9
Respect :
0
James Villas Holidays were great and I would be keen in using them again. Descriptions given verbal and written were quite accurate, the villas were in excellent condition, pools were cleaned daily, we even got a visit from the owners who asked us how we were etc. A few too many leaflets pushed under the door, but we used the delivery menus on more than a couple of occasion. Good service after booking, changed the dates a couple of times and the friendly staff had no problem in doing this for me ...
PrimeTime's full review | 118 words
Review by
bramble1
on 24th Sep 2007
User Rating : 9
Respect :
0
James are very good value for money and very amenable to late changes. I have never used the flights which are available with the package as these can be found cheaper elsewhere.
bramble1's full review | 89 words | 1 comment added.
Review by
JJBrowne
on 4th Sep 2007
User Rating : 8
Respect :
0
We arrived late in the night after a delayed flight and getting lost due to confusing directions ( this was taken on board by the local rep, acted upon and has now been corrected). Our first impressions of the villa were very impressive although the pool looked as though it needed cleaning.
Upon awaking the next morning the pool man had already been and the kids were in the pool within a half hour, and they stayed there for most of the following week.
Close by were 2 resorts, Calpe and Mor ...
JJBrowne's full review | 190 words
Review by
okawango
on 3rd Sep 2007
User Rating : 3
Respect :
0
We have just returned from villa karina in the costa del sol in nerja,thank god we only had a week because on the 4th night we were robbed,losing all our holiday money!
Obviously the last 3 nights were very restless and we couldnt wait to get home.
However the villa was very nice and had most things you need but no safe.It also took us an hour to find the villa and the road to it is not for the faint hearted! It was our first time in a private villa and we really enjoyed the privacy and our o ...
okawango's full review | 154 words
Review by
tubbs99
on 28th Aug 2007
User Rating : 8
Respect :
+1
Two James Villa Holidays now and both have been worth every penny. Easy to book and monitor booking online, contactable, never seemed to be put on hold for longer than a couple of minutes. First holiday to Lanzarote (Aug '06) was late out from Bristol (problem at other end) which meant car hire desk had to stay open out of hours and charged us for this, JV covered the cost of this and reimbursed us back without a problem. Second JV holiday was to Mallorca (Aug '07), no welcome pack at the villa, ...
tubbs99's full review | 221 words
Review by
Dixie14
on 26th Jul 2006
User Rating : 9
Respect :
0
At the Villa Felip you are a five minute walk from the roman bridge and only 10 minutes from the Old Town of Pollensa. That was our priority for booking this particular villa with James Villas, and it didn't disappoint.
There are some lovely restaurants and cafe bars in the Old Town, and it is a great place to sit and watch the world go by. Walking the Calvari steps is a must. The way we walked into the old town actually brought us out half way up (or down!) the steps. It was great to be abl ...
Dixie14's full review | 505 words
Review by
robncarrick
on 24th Mar 2006
User Rating : 9
Respect :
0
This was my first villa holiday with James Villas, and I was naturally apprehensive about how it would all work out...as it happens, it couldn't have been any better. The villa was nicely furnished, and well described...it was clean and clearly well maintained. The car was adequate and the people we met in association with James Villas were all polite. We didn't meet the Rep, as we were out when she called, but a calling card had been left, which was re-assuring.
The inclusion of an activi ...
robncarrick's full review | 230 words
Review by
dexmin
on 8th Jan 2006
User Rating : 8
Respect :
0
All-in-all, we thought James Villas had represented the villa adequately and were not deceitful in any way. The villa was quite a way from shops and there was no way you could walk to a bar or restaurant, although none of this was mentioned in the description (we didn't ask either). The villa itself was huge and basically furnished, not 'plush' as we'd expected. The kitchen had seen better days, but again, was adequate although we had to clean everything before we used it. The garden area was pr ...
dexmin's full review | 324 words
Review by
Cal2005
on 20th Dec 2005
User Rating : 2
Respect :
-1
Our James Villa Holidays cost in excess of £4000.
Well we were disappointed the moment we saw the villa the photographs hid the fact it was sandwiched between two buildings, with a pool that was tiny and more importantly on the edge of a building site with more work happening just beyond it. Pool was so murky bottom couldn't be seen.
We notified the rep and showed pool, she came out and informed us basically buyer beware, we should have checked the pool size dimensions not gone on pi ...
Cal2005's full review | 383 words
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