Picture courtesy of muddy.
| Reception | 7.5/10   |
|---|---|
| Customer Service | 8/10 |
| Reliability | 8/10 |
| Extra Features | 8/10 |
| Value for Money | 1.8/10 |
| Overall rating | 1.5/10 |
Full review by
Guest.
on 10th Feb 2008
User Rating : 9
Respect :
0
Good Points: Excellent service and low phone bills due to options about mobile calls, internet access, etc
Bad Points: Difficult to contact when busy
General comments: Homecall provide me with an excellent home phone package. My average bill is alot lower than with BT and they also provide excellent links with internet providers. I now have an excellent package which is low in cost and very effective. The advisors on the phone are very knowledgeable and are able to answer even the toughest of questions in a simple and easy to understand way!!
Guest.'s review and ratings | 87 words
Review by
sarrie83
on 6th Dec 2007
User Rating : 8
Respect :
0
Great value phone company who are very professional. They have a great range of packages to suit everyone. I currently use the mobile phone package which means calls to mobile phones are at a cheaper rate.They are also linked to a great internet provider.
sarrie83's full review | 61 words
Review by
84frogs
on 8th Mar 2007
User Rating : 1
Respect :
0
I've been with Homecall/Pipex for over a year, but it seems loyalty counts for nothing! Everything was fine until I wanted to upgrade my broadband package. It took months and numerous phone calls to their 0870 number. I eventually got the upgrade but they totally screwed-up my bill in the changeover month. Four months later I'm still waiting for a refund of the over-charged amount. I've made numerous calls to them which have cost me money. Their call centre staff promise everything, but deliver ...
84frogs's full review | 122 words | 1 comment added.
Review by
deqn
on 10th Jan 2007
User Rating : 0
Respect :
0
I had no problems with Homecall until 2 weeks ago when the line failed - maybe it was bad cable on the nearby pole.
No-one from Pipex turned up to fix it in the official response deadline of 3 days.
Then they began to tell me it's going to be fixed the next day, every day.
They can't get a technician to work on the case and there is a 24 hour delay between every 2 technical tasks for reports to be written.
They refused to tell me when the line will be fixed, and they can't even pred ...
deqn's full review | 148 words | 3 comments added.
Review by
Renier de Beer
on 18th Oct 2006
User Rating : 0
Respect :
0
We applied for a broadband/telephone contract in February last year. The modem never arrived, even after me phoning them repeatedly, managers and operators giving me their personal assurances that it would be delivered that week. This farce almost lasted 8 weeks. Anyway, Homecall still charged me for a broadband connection I did not have, so I closed the contract, and they did credit me costs, but the letter of termination of contract never arrived.
I joined BT. When I thought I would neve ...
Renier de Beer's full review | 203 words | 1 comment added.
Review by
gilly56
on 26th Sep 2006
User Rating : 0
Respect :
0
Does anyone know why they are posting "contact us and let us put it right" postings on this site (see also Homecall Broadband), then not replying when people try to contact them?
Homecall, what do you have to say?
gilly56's full review | 42 words
Review by
manormob
on 14th Jun 2006
User Rating : 7
Respect :
-1
Homecall have a good service, help desk have been polite in past when we have rang, and we are currently still with them.
One point to note if you do go with Homecall... The package is 24.99 or there abouts before line rental, which you have to pay to BT anyway; also, mobile and 0845 numbers you have to pay for. We were told this before we took out the package.
Our average monthly bill is around £38 for telephone calls 24/7, and 2Mb broadband and line rental, also the occasional mobi ...
manormob's full review | 273 words
Review by
WAHorn71
on 31st Mar 2006
User Rating : 0
Respect :
+1
We were taken in by the Homecall ad after reviewing several other broadband packages, and we decided to go with Homecall, given that the 'anytime' call package was bundled into the £24.99 monthly charge. What they don't mention is that the charge Doesn't include phone line rental, and it doesn't include the 'free' temporary dial-up number they give you whilst waiting for the 3-4 week wait on the modem and broadband to be set up.
We had bills of £60+ for 3 months. We challenged ...
WAHorn71's full review | 155 words | 1 comment added.
Review by
Greenwich
on 30th Mar 2006
User Rating : 0
Respect :
+1
I subscribed to the Homecall £24.55 phone and 512 Broadband package one year ago, as they claimed it would save me money. After one year of having no problems, Homecall started to show its teeth when I decided to move to another phone and broadband provider. I called them to stop subscribing to the phone and broadband service, and I sent a recorded letter to them. Then they agreed in one letter and claimed the return of the modem (it is OK) and £85 connection fee. Further, they said ...
Greenwich's full review | 124 words | 1 comment added.
Review by
redlinedan
on 12th Mar 2006
User Rating : 0
Respect :
0
After experiencing the ineptitude of the BT call centre I was lured by the promise of Homecall's cheap calls. Oh how foolish was I?
It started off well, just until we realised our supposed 2Mb connection was more like a 0.5Mb connection!
Phone call after phone call resulted in a groundhog day style response. We were told to run 5 speed checks over a 24hr period, and get back to them. Each time we ran the checks the results were the same - an appalling low connection speed. We'd then be to ...
redlinedan's full review | 444 words | 2 comments added.
Review by
birkyman
on 1st Mar 2006
User Rating : 9
Respect :
0
I seem to be in the minority, but I've been with Homecall since October 2005 on the 2Mb broadband and telephone package, and so far I have had no problems what-so-ever.
The ADSL speed is OK and it is reliable, and my bills have been correct each time.
So far I am very happy!
birkyman's full review | 59 words
Review by
reviewer1
on 28th Feb 2006
User Rating : 1
Respect :
+1
Homecall turned out to be extremely expensive instead of being cheap. The customer service is also extremely bad. I have just moved to a new property, and before moving I was told that the total time for transferring the account would be 7 days. However, they are now telling me that it will take around 30 days to get the account transferred. The only option left for me is to get the account disconnected, but it seems that it will cost me a lot of money to close the contract within 11 months.
...
reviewer1's full review | 149 words
Review by
NicholasH2006
on 17th Feb 2006
User Rating : 0
Respect :
0
We initially had a problem with the phone line back in November 2005. This, apparently, was the fault of the BT exchange. We were promised compensation from Homecall, but none appeared. Compensation was chased.
In February 2006 (line died on 1 February 2006, despite 4 emails and numerous telephone calls, it is still not back up as of 17th February), but this is dealt with by a different department, who don't speak to customers unless a manager allows them to. Is it possible to speak to the ma ...
NicholasH2006's full review | 121 words
Review by
stephen0
on 16th Feb 2006
User Rating : 0
Respect :
0
If you fancy wasting time and getting really wound up with bad customer service, and also going without a phone line, then you might want to give Homecall a try.
We have only been with them a month, and it's a month too long. We no longer have a phone line again, and we have been told every excuse under the sun. They finally agreed that they would send an engineer out, but this will cost £100, and they cannot tell us when the engineer will call.
stephen0's full review | 100 words
Review by
muddywebb
on 28th Jan 2006
User Rating : 0
Respect :
0
I joined Homecall last year after being recommended by my father who had just been offered the service. They quoted him £24.99 a month for 512k Broadband, land line and anytime calls. My father asked about the 2mb Broadband, land line and anytime calls, and it was supposed to be £30 a month, so he recommended them to me.
During my phone call from Homecall I was told the same information as my father, and I still thought it was too good to be true - £30 a month. So I challeng ...
muddywebb's full review | 235 words
Review by
pinn
on 23rd Dec 2005
User Rating : 0
Respect :
+2
Homecall overcharged me on every bill! I cancelled the Direct Debit as Homecall did not respond to my calls (0870 number) and e-mails. They called a few day later, and... (guess what?) asked if I want to reinstate the Direct Debit! They didn't call to apologise, but to collect money! What can I say? DO NOT REPEAT MY MISTAKE, PLEASE!
pinn's full review | 59 words
Review by
danceman
on 3rd Dec 2005
User Rating : 0
Respect :
+1
I paid online for the Homecall 2MB Broadband service, and they could not provide it, but they still continued to take the phone line from BT! I only found out after a month when there was no sign of an ADSL line.
danceman's full review | 42 words | 1 comment added.
Review by
Simon Welch
on 25th Nov 2005
User Rating : 0
Respect :
+1
I made the serious mistake of switching to Homecall for both telephone and Broadband. The customer service when things went wrong was dreadful. I was without an internet connection for 4 months! The staff variously failing to take ownership of issues, and being, frankly, quite abusive.
Having finally left them, they had the gall a couple of weeks later to try to get me to re-join! Quite the worst company I have dealt with in a very, very long time.
Simon Welch's full review | 91 words
Review by
Smokey X
on 21st Nov 2005
User Rating : 0
Respect :
0
I changed my telephone line to Homecall on Friday 18/11/05. It's now the 21st and I have not been able to make outgoing calls at all. I've had every excuse in the book including codes needed, it's the previous providers fault and I'm top priority ... would hate to be bottom! I've already arranged to go back to BT and Sky and the direct debit's been cancelled. They can SING if they think they're getting a penny out of me considering the amount of mobile calls I've made over the past 4 days. ...
Smokey X's full review | 157 words | 1 comment added.
Review by
nickpw
on 10th Nov 2005
User Rating : 0
Respect :
+1
If anyone could embody 'the computer says no' sketch, it would definately be Homecall. A whole month now without a telephone line and broadband, A WHOLE MONTH WITHOUT A PHONELINE AND BROADBAND!!!! I've just had yet another conversation with a home call imbecile telling me they are looking into it!!! They have told me over the duration of this idiotic period that:
1: It's a fault with my equipment.
2: It's not a fault with your equipment, it's the fault of the exchange.
3: It's not a fault ...
nickpw's full review | 147 words | 3 comments added.
Would you like to see a review that's not being listed?
