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| Reception | 2.8/10   |
|---|---|
| Customer Service | 2.5/10 |
| Reliability | 2.5/10 |
| Extra Features | 2.5/10 |
| Value for Money | 2.6/10 |
| Overall rating | 2/10 |
Full review by
stdrew65
on 18th Aug 2008
User Rating : 10
Respect :
0
Good Points: Seamless 'switch-over' from previous Broadband supplier. Kept informed every step of the way via e-mail, letter and calls. Great speed (4 times faster). Great value.
Bad Points: Trying to cancel SKY! I wish they'd stop phoning me and trying to get me back, they sound so desperate.
General comments: I took the plunge and switched to Tiscali for TV, Broadband and Calls after years with my previous supplier. It's saving me over £50 a month and to date, I'm completely satisfied. I've found the Customer Service Team charming and efficient over the phone and via e-mail. Before I made the switch my server would crash and freeze at least twice a day. Touch wood, I've had a continuous service from the word go.
stdrew65's review and ratings | 118 words
Review by
Guest.
on 2nd Mar 2008
User Rating : 0
Respect :
0
If one ever gets through to tiscali, when you get through to customer service, it's generally either difficult to understand or the line is very bad. They even managed to spell my email address wrongly and said they would correct it, which they never did. Later on another person said it could not be changed and the only solution was to give me 2 email addresses and that I would still only pay for one. It would appear I'm paying for three! From mid-Dec to early Feb I rarely got through to the int ...
Guest.'s full review | 159 words
Review by
Guest.
on 13th Dec 2007
User Rating : 0
Respect :
0
Recently went onto Tiscali's 8mb broadband package, from that point the incoming line stopped working, despite umpteen phone calls to anywhere in the world.
I am still without incoming calls three weeks later.
They told me a BT man was coming to check the line I had the afternoon off work, no one came.
Guest.'s full review | 66 words
Review by
crmarlow
on 30th Aug 2007
User Rating : 0
Respect :
0
Whatever you do, don't switch your home phone line to Tiscali. They may lose you somewhere in the ether! Having been on broadband with them for many years and generally not had too many problems (apart from the great email debacle recently which made the national press) we were quick to snap up the cheap broadband, calls and line rental package they began recently. They seem to have got everything wrong from day one, having promised us a letter to warn us of our 'switch' date when we would be wi ...
crmarlow's full review | 196 words | 1 comment added.
Review by
pmjcg47
on 8th Aug 2005
User Rating : 0
Respect :
0
Tiscali charged for Broadband a month before it was able to be connected, due to line problems not their fault, but I haven't managed to get a refund.
I signed up for their Free Weekend package, which is supposed to give evening calls at 5p for an hour, but my bills show varying charges for these.
Substantial percentage of my bills so far has been long expensive calls to Tiscali, usually going over the same things again and again to many different agents, all assuring me the matter will be ...
pmjcg47's full review | 157 words | 1 comment added.
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