the post office phone service reviews | Watch This Item.
| Reception | 4.2/10   |
|---|---|
| Customer Service | 2.1/10 |
| Reliability | 3.6/10 |
| Extra Features | 2.5/10 |
| Value for Money | 3.6/10 |
| Reviewer Rating | 1.9/10 |
| Overall Rating | 1.9/10 |
10% Recommended4 out of 39 Reviews
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39 Review Centre The Post Office Phone Service Reviews
Full review by
Guest.
on 14th Jun 2009
User Rating : 0
Respect : 0Good Points: None.
Bad Points: Everything except the line had no difference in quality but they are still mainted by BT anyway. A fact a lot of people are unaware of!
General comments: I chaged to The Post Office Phone Service Phone from BT in Feb and when I had my quarterly bill it was costing me nearly £68 more than I was paying BT! I also noticed that my bill contained a monthly charge for caller display - a service that came include with BT's line rental. At no point was I told that there would be an addittion fee for this.
Guest's review and ratings | 97 wordsReview by
Guest.
on 14th Jun 2009
User Rating : 0
Respect : 0I changed from BT in Feb to Post Office Phone Service. I then got a bill for nearly £70 more for the quarter that I was paying BT. I also discovered that on my bill I was being changed for caller display separately to line rental where as it had come as part of BT's line rental. I have changed back to BT and I would not recommend the Post Office unless you wish to be out of pocket big time.
Guest's full review | 85 wordsReview by
Guest.
on 22nd May 2009
User Rating : 0
Respect : 0On the whole the Post Office Phone Service is ok and the broadband is very quick but dont get expect a fast service for them when it comes to customer care, they string you along with all sorts of excuses and hide behind the very small print within the contract.
Guest's full review | 53 wordsReview by
samwise
on 26th Apr 2009
User Rating : 10
Respect : 0Very friendly staff always willing to helpThey understand if you are unable to pay your bill and give you 2 or 3 months extra time to pay back.always works and never really need to call customer service for anything other then billing and making payments. Signed up to the post office phone service from BT and have not had a single problem.
samwise's full review | 85 wordsReview by
Guest.
on 16th Apr 2009
User Rating : 1
Respect : 0I went with post office for the reduced installation fee and no fixed contract for the phone line, decided to upgrade to broadband too. Phone line was connected ok and on time but the broadband was 10 weeks after the initial instalation date. My order was put on hold twice, due to a malformation of my order what ever that is! When i asked the customer support why i had to keep waiting she shouted at me and said she didn't know. Terrible will cancell as soon as the time expires! Also had the prob ...
Guest's full review | 147 wordsReview by
Guest.
on 25th Mar 2009
User Rating : 0
Respect : 0Took an unpaid day from work so that the The Post Office Phone Service could connect me. They never turned up!!!! Rang customer service at 5pm, asked 'Where is my phone line?'they reply 'your call out was cancelled''why?' I ask, they say 'You must have cancelled it. 'No i didn't, I have sat here all day waiting for you' I reply, 'and I've lost a day's pay' Suddenly the line (to my mobile) goes dead. I then receive a text from the PO telling me my phone will be live tomorrow. So I took anot ...
Guest's full review | 255 wordsReview by
Indo77
on 19th Jan 2009
User Rating : 2
Respect : 0I got the first 2 bills from The Post Office via the post despite setting up a direct debit on application for the broadband service. The reason I have stated it as a good point is that since ringing and setting up a direct debit (for the second time) I have received no direct debit out of my account in 5 months. On one occassion the broadband service did not work for 24 hrs, I rang them up and was told to make sure I had the correct cables installed, despite the fact that my profession is a ...
Indo77's full review | 219 wordsReview by
blackcar25
on 16th Jan 2009
User Rating : 5
Respect : 0Went with the post office as i was sick of the bad service with B.T and have been happy with how quick i got my land line. no problem at all so far
blackcar25's full review | 34 wordsReview by
BTbother
on 17th Dec 2008
User Rating : 5
Respect : 0Is there a common cause here? I ask because I have had horrendous problems for the last 5 months trying to change my phone provider.When my line went down I tried to get my provider TalkTalk to get an engineer out to fix it. This was a problem I had had several times before, previous to joining TalkTalk and BT had always fixed it very quickly. It was always the salty atmosphere and high winds here on the coast ruining the connections. Understandable. But TalkTalk just would not accept that my li ...
BTbother's full review | 419 wordsReview by
dizzydaydream33
on 22nd Nov 2008
User Rating : 0
Respect : +1I decided to switch to the post office home phone in September this year as BT wanted to charge me a whole years line rental for changing the name on the line rental to mine when my ex partner left. The post office did not have a contract. I had an existing line (for the last four years) so according the their website there would be no new connection with the post office they would simply take over the line. I initially spent TWO hours on the phone to the post office to try and get this sorted o ...
dizzydaydream33's full review | 634 wordsReview by
colprimus
on 1st Nov 2008
User Rating : 10
Respect : 0All good with the The Post Office Phone Service. I moved back into this flat which had previously had a BT Line, however BT said the line had been dead for too long so they wanted £150 to re-provision the line with a crdit check, 18month contract and a £70 early termination fee!! as I'm only here for 12 months I felt this was taking the something. Someone told me about the Post Office and what do you know a free provisioning, a monthly rolling contract and FREE calls to mobiles an ...
colprimus's full review | 127 wordsReview by
512axy
on 28th Oct 2008
User Rating : 1
Respect : 01. Payments sent by cheque got lost and though they have cashed it they seem unable to find where the cash has gone. 2. They cut off my phone without warning even though I paid the bill some 3 weeks before 3. They refused to accept modern electronic transfers via the internet as their "system people" are still working on it ! 4. When I finally got through to Customer Care their systems crashed on 4 successive calls and so I had to be transferred to yet another office each time. 5. This is calle ...
512axy's full review | 117 wordsReview by
GarethMoore
on 13th Sep 2008
User Rating : 2
Respect : 0I do not recommend The Post Office Phone Service. Staff often misinformed me and even at contradicted each other. When providing technical information it was often incorrect. It took 3 phone calls just to find someone who knew enough to actually arrange to have the phone line connected!
GarethMoore's full review | 89 wordsReview by
Guest.
on 11th Aug 2008
User Rating : 0
Respect : 0So angry and disappointed that the Post Office have delivered an even worse service than BT, I found it disgraceful, really.
Guest's full review | 70 wordsReview by
Guest.
on 12th Jun 2008
User Rating : 3
Respect : 0The Post Office Phone Service on-line sign up was not working. No on-line info for security package. Intending to sign up with P O, I phoned to check details of security package included with Broadband Standard and Extra. Eventually the 3rd. person (Tech.Support) told me the Post Office had a contract with Kaspersky and included Anti Virus or Internet Security respectively, as long as you subscribed to the broadband service. I tried to order on-line but the (Apache) server was not working (I wa ...
Guest's full review | 188 wordsReview by
XXXXXXXXXXXXXXXXXX
on 25th Mar 2008
User Rating : 3
Respect : 0The Post Office Phone Service is very poor in providing a telephone service. Customer service is poor, they are slow on fixing line faults and I've been trying for 16 mnths to get them to stop charging me £5 per quarterly bill for a caller display I don't have. I've given up and will be switching provider shortly.
XXXXXXXXXXXXXXXXXX's full review | 72 wordsReview by
Guest.
on 18th Mar 2008
User Rating : 6
Respect : 0Excellent service, some mixed feelings as there have been a few problems but they have been sorted ok, friendly bunch when you can understand them but every one has to work!
Guest's full review | 82 wordsReview by
frytimer
on 8th Mar 2008
User Rating : 2
Respect : 0I wish i had never signed up because it is so expensive! Everything is standard and works; when I make a call I get connected. Basic service just like BT, no frills.
frytimer's full review | 58 wordsReview by
blemtroot
on 19th Feb 2008
User Rating : 1
Respect : 0I arranged to switch my phone supplier from BT to the Post Office, tempted as I was by the offer of 50 quid and the irony of having a phone supply run by them 20+ years after privatisation. It was the first time I had switched suppliers, so I was a little naive as to the process. Nothing, however could prepare me for the disorganisation that followed. After a few weeks I received a welcome pack which included a "go live" date, the promise of excellent service & value and further talk of the &p ...
blemtroot's full review | 326 wordsReview by
Guest.
on 13th Feb 2008
User Rating : 3
Respect : 0The whole broadband ISP market seems to be a minefield. With many people complaining about just about every company out there. From my experience alone I wouldn't advise you not to go with the post office. The post office is still a very inexperienced broadband company and seems to have lots of problems. If it works for you great but beware you may be in for a frustrating time if it doesn't quite work out. My only wish is that the regulators would start clamping down on some of these compani ...
Guest's full review | 499 words
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