The Post Office Phone Service Reviews
Latest Reviews
★☆☆☆☆
“Total Rubbish”
Written on: 07/05/2013 by JoolsC67
Called them to ask if they would sent a direct debit form to my uncle as he is ill in hospital and also deaf and has no mobile phone to call them. The first time I called they were extremely rude and told me they couldn't speak to me even to give advice and told me to go to the post office theyd give me a direct debit form and hung up on me. The post office then told me after I'd queued up for 30 minutes that I couldn't get a direct debit form from them. On calling back and holding for... (read more)
★☆☆☆☆
“This is illegal!”
Written on: 11/04/2013 by Aqueous (1 review written)
Took out their new phone line deal and was quite happy until i saw that the direct debit date wasn't the one arranged. Immediately contacted the PO and asked to rearrange, they informed me that they could not give a date as it is was down to the computer to come up with a date! So asked to cancel direct debit and asked them to send bill and I'll pay by debit card. They agreed and sent me a conformation letter to say so. They then took the money from my account 2 weeks later via direct... (read more)
★☆☆☆☆
“Phone not working after 1 week”
Written on: 06/04/2013
Yes you keep phoning them up, they say it is down to "Openreach" then they just keep putting the repair time further back........ (read more)
★☆☆☆☆
“Worst phone line supplier ever. AVOID”
Written on: 27/03/2013 by DontUsePostOffice
I would have given ZERO stars, but there is no facility for this! This phone line supplier is a total joke. The phone line crackles, cuts you off when you are on a call to anyone and at worst there is no phone line. My phone stopped working on 16th March 2013. It states when calling my number ' your message box is full' !! I can not dial out or receive any calls. I have called their complaints department everyday for the past TWELVE days, only to be given excuses of they dont know what the... (read more)
★☆☆☆☆
“Absolutely Hopeless”
Written on: 23/03/2013
Three times running they neglected to take my direct debit, then harassed me over unpaid bill. finally left them in October 2012, still awaiting my refund . Next step County Court. They dont reply to e-mails, letters or phone calls even when sent to Head of customer service Totally inept, avoid at all cost. (read more)
★☆☆☆☆
“Customer service is non-existant”
Written on: 21/03/2013 by Herald188 (1 review written)
I pay by monthly direct debit and download bills monthly. The billing system is rubbish as sometimes there is no bill there to download, even though they have sent me an e-mail stating that there was one. Other times I don't receive the advisory e-mail anyway. Trying to contact customer service is absolutely pointless. Via e-mail either you don't get an answer at all or eventually you receive some kind of stock answer that tells you nothing. I have never once received a suitable answer for... (read more)
★☆☆☆☆
“COMPLETE DISASTER FROM START TO FINISH DON'T GO NEAR”
Written on: 15/03/2013
I thought it looked a good deal, until the installation engineer from open reach never turned up, when ringing them to see what the situation was it was hopeless as the staff manning the customer services didn't have a clue how to answer or give you an answer to a question. They told me that I was live but I didn't have a line coming in to the property for me to plug anything in to. Because they said I was live they have taken twenty four pound out of my bank account which I asked them not... (read more)
★☆☆☆☆
“Rubbish”
Written on: 14/03/2013
My line with another provider went off apparently having been taken over in error by the Post Office. Even though they admitted their error they will not hand the line back and my neighbour who the line was for is locked into a 12 month contract with them paying for something she can't access. When I call them they are very rude to me and say they can't speak to me as I'm not the bill payer. My neighbour has been in tears trying to sort problems her end out with them. Avoid avoid avoid (read more)
★☆☆☆☆
“Terrible”
Written on: 13/03/2013
I called customer 8 times in 20 minute increments, and the auto mated phone system kept telling me they were busy. (read more)
★☆☆☆☆
“being passed from pillar to post”
Written on: 08/03/2013
i am disabled lady i wish i never joined p/o home phone,ok to start with,then the problems begin.on 29 jan 2013 rang customer services to inform them of change of address and were told that would get new tele number 48-72hrs after moved into new address which was 1 feb 2013. on 5 feb phoned cust servs and got new number which became active at 4.55am on 6 feb. tried making call via mobile to new number but got no ring tone or dial tone. phoned cust servs on mobile as this was only way to... (read more)
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Showing 1 - 10 of 170 Reviews
★☆☆☆☆
“Absolutely Terrible”
Written on: 01/03/2013
Has any one ever managed to speak to a member of staff totally disgusted with this company I WILL be cancelling as soon as possible been trying to contact them regards a fault for 3 weeks now does not matter when you call you can never get through (read more)
★☆☆☆☆
“DO NOT TOUCH WITH A BARGEPOLE”
Written on: 28/01/2013 by bishbosh23 (1 review written)
Customer service is the worst i have had to deal with, EVER, they will not listen. do not want to listen. then they cut you off. (read more)
★☆☆☆☆
“Telephone HELP!”
Written on: 14/12/2012 by IanTs
My mother is just coming up to her 90th birthday and still lives on her own about 40 miles away from me. When her phone stopped working yersterday (apparently along with several others in the area) I managed to visit her briefly to see if I could sort out the problem, which I could not. I returned home and phoned the Post Office to get them to fix it. THEY REFUSED TO DO ANYTHING citing the fact that I was not the user and because of data protection (makes a change from Elf & Safety) they... (read more)
★☆☆☆☆
“Absolute Rubbish”
Written on: 30/11/2012
After not receiving a bill my phone was disconnected without warning. I have never not paid my bills but if I do not get one how can I pay it. Customer service when contacting them were arrogant just as they are when there are mail delivery problems. (read more)
★☆☆☆☆
“Bizarre”
Written on: 13/11/2012
Having compared prices and as we live in a rural area without fibre optics, cable or any other of the staples of modern life we went with the Post Office, changing from BT. As all the lines and exchanges are run by Open Reach there seemed to be little reason why the PO should be worse than BT which was awful. Well they are! Perfectly pleasant staff based in Wales and very responsive when a complaint is made. Sadly we have had to make so many complaints about the service that we are becoming... (read more)
★☆☆☆☆
“request easy access statement”
Written on: 09/11/2012
Requested up to date easy access a/c statement, initially mid October. Four telephone calls from me, each time different staff told me one sent out. One e.mail from me - still no statement to date. I explained it is most important that i receive it urgently.They are full of incompetent staff who could not give a ....Wish i had never dealt with them and will be reviewing all my accounts with them when this is sorted. The worst financial body i have ever had dealings with.Customer service 0/10. (read more)
★☆☆☆☆
“I hate the post office!!!!!!!!”
Written on: 25/10/2012 by kingsweets (1 review written)
I SIGNED UP TO THE HOME PHONE AND BROADBAND THAT WAS ADVIRTISED FOR £26.05 inc line rental. my first bill was for £36.... for 3 months line rental. i was anoyed because this was only for the phoneline and i had not had my internet bill. I was advised this would all get sorted as my phone and internet should all be as one. the next time i spoke to them i had the same problem... and also had lost internet for over 10days because of a bad internet box that had to be replaced. i was offered... (read more)
★☆☆☆☆
“Incompetence at the highest level”
Written on: 25/10/2012 by Danavlad (2 reviews written)
I am an existing customer home phone and broadband customer (monthly billing) and I have advised PO of the change of address at the begining of September this year. I also asked them to change my direct debit details.The costumer services adviser I spoke to advised me that the change of bank details could not be actioned due to some reasons related to the billing structure, of which I could not understand much. She also said that in order to process the change of account details I will have... (read more)
★☆☆☆☆
“Appalling service and threatening with it!”
Written on: 17/10/2012 by stevefredtaylor (1 review written)
My aunt passed away 31 August with her account paid up. I rang to inform them that she had died. They insisted that I send in a death certificate (£5!) This I sent but one has to ask why? She effectively has moved! They claim not to have received it and send another bill for line rental from October to January! Upsetting distressing insensitive and pointless behaviour. Phone assistance just kept repeating the mantra we have not received it. I keep saying I sent and she is DEAD so why will... (read more)
★☆☆☆☆
“Trying to report a fault”
Written on: 16/10/2012
I have been having trouble with my phone line - broadband service up and down, terrible crackling noise on the line (on the few occasions you can get a dial tone) and you cannot dial in at all. I reported the fault and was told it would be resolved in 72 hours. The engineer showed up when we were out.....twice! the reason given was because they were unable to call us to arrange an appointment (really?!?!?!). I then called to arrange an appointment, but was told it would cost me £138 for an... (read more)
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Showing 11 - 20 of 170 Reviews
★☆☆☆☆
“Stay away at all costs”
Written on: 11/10/2012 by jax67 (1 review written)
I took home phone last year and it was a disaster from the beginning. I wanted to keep my original number and they ssaid it would not be a problem, then issued a different no. rang again and they said they would sort it but instead gave me another number and charged me £95 for it. They said it was my previous providers fault so I rang them and they said po had never applied for the transfer. so i got back to po and finally they requested it. Then this year I received a bill for... (read more)
★☆☆☆☆
“HELP!”
Written on: 05/09/2012
When I joined Post Office homephone, a few years ago, I was delighted with the service and encouraged all my friends to join. How things have changed. I have had no outgoing line for nearly two weeks. Whenever I start to dial out, the 'phone connects me to who knows where and I get the message "all our customer services agents are busy" or "our lines are now closed". However long I hold the line, no-one ever answers. I've tried 'phoning customer services on my mobile and asked if they... (read more)
Sunflower003.5's Comment
Written on: 11/09/2012
My sympathies! My mother moved house on 20th July. Nearly 2 months later, she still can't make a phone call. Initially the Post Office got her new address wrong, then once connected, she could receive calls but the call bar, which we had put on her old phone number, had been transferred to her new number!. I was told initially it could take up to 24 hours to remove the bar, then told I had been misinformed and it could be up to 48 hours. 3 days later and it still hasn't been removed. If I didn't think we would be back to square 1, I would do anything to leave the Post Office!
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Igbiti's Comment
Written on: 24/04/2013
I am in exactly the same position. The financial team has asked for £50.00 to reconnect. I'm not owing and they have refused to send an invoice detailing their reasons.
I'm in the process of leaving.
Reply to this comment
★☆☆☆☆
“What a lucky escape!”
Written on: 28/08/2012
After moving house thought I would try a different landline provider and found a good (cheap!) deal from Post Office Home Phone. I was particularly interested in the low rental amount and all-inclusive mobile charges. Sign-up was easy and an appointment was arranged between 1-6pm one afternoon. The promised welcome pack didn't arrive which was meant to contain my new phone number, however I presumed it would come later. So I took the afternoon off work and the engineer didn't arrive. I... (read more)
★☆☆☆☆
“Ditto!”
Written on: 16/08/2012
I do not usually indulge in online correspondence on any websites, however, like most of the other reviewers on here, the poor service we have received from Post Office Home Phone has compelled me to warn others of their utter incompetence. We have had various minor issues since our service commenced, but none so infuriating as the one that has instigated this review. I will attempt to explain our experience in the simplest terms. We have been paying monthly bills to Post Office Home... (read more)
★☆☆☆☆
“TERRIBLE CUSTOMER SERVICE”
Written on: 13/08/2012
Switched to PO HomePhone for better deal. Worst ever thing I did. Their customer service is RUBBISH. A bunch of people following rules that are beyond belief. I got married but never moved - ALL other details remain the same. They REFUSE to update my details which are purely cosmetic. They REFUSE to check my details in order to satisfy their lack of what is obvious. You only inform them of any changes to details. For the last 3yrs they have accepted monies from my abandoned maiden name. I am... (read more)
★☆☆☆☆
“Uncommunicative to say the least”
Written on: 04/07/2012
At the moment I'm an unhappy customer with this lot having been with them for about 4 months on their phone and broadband extra package. Initial move across in Feb was ok but not helped by idiots at BT trying to mess me around. However haven't had an internet connection at all for nearly the last two weeks since I moved house. Phoning tech support is almost like phoning a black hole as my calls seemingly haven't been tracked that well. Promised call backs haven't been made and only after... (read more)
★☆☆☆☆
“Reported fault to customer service line dead this line...”
Written on: 02/07/2012
Reported fault to customer service line dead this line had a care line attached to it as the old couple were in bad health one had had a stroke and other had cancer was asked to fill form in over phone with the guy . He said they could not be treated as priority because there were two of them even after I had told him of there health problems and also there had been a engineer up the telegraph pole that afternoon and the line had went dead at that time. Complete waste off time avoid these... (read more)
★☆☆☆☆
“Post office Broadband - go to another provider, not...”
Written on: 27/06/2012
Cannot fault the Homephone itself but the Broadband service is the worst ever. Avoid at all costs!!! I wish I had read the reviews first before going ahead with the contract (because they are all true). (read more)
★☆☆☆☆
“Faults”
Written on: 15/06/2012
Been with the Post office a while, but if you have a fault they just don't do anything about it , I've had a crackling noise on my line the last month or so and they tell me nothings wrong !!!! Avoid this lot they are a waste of time , I'm looking for a new provider now (read more)
★☆☆☆☆
“Home phone and broadband transfer”
Written on: 30/05/2012 by ak89 (2 reviews written)
I initially went with post office because I was a poor student. On return to my main family address we phoned the post office to have our package transferred. We had orange before who provided us with the MAC code. We called the post office support team and they insisted we didn't need to give them a mac code or do anything, and that they would have everything sorted within 14 days. Fair enough, when the 14 days were up we called them back to ask what was happening - to cut a long story... (read more)
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Showing 21 - 30 of 170 Reviews
★☆☆☆☆
“Do yourself a favour...stay away from Post Office Limited”
Written on: 27/05/2012
they are evil. When I opened the line they gave me misleading and completely wrong information about the terms of contract which was even sent to a wrong a address. The lack of training was appalling...when I asked for a recorded phone call between myself and their customer service to prove what I was initially told, it took them an enourmous amount of time to find it, until such phone call expired and could no longer be retrieved, needless to say I lost my dispute. Now, after 2 years from... (read more)
★☆☆☆☆
“Absolutely shocking company!”
Written on: 22/05/2012
Okay, so I did leave it late. But I decided to go for the Post Office Home phone offer. Main reason being, the free line install. I was on the phone for approx 50mins, and still didnt get to speak to someone. That phone would of rang until the lines closed at 11pm. They had no intention of answering my call. Actually, I did get to speak to someone. I selected option 3, existing customer on the third attempt. My call was answererd in seconds. I explained what had happened, and he helpfully... (read more)
★☆☆☆☆
“Cheap for a reason”
Written on: 13/05/2012
Basically the only positive is a UK based call centre. The only reason I took out PO home phone was a colleague discount (I'm a subpostmistress). I've finally had enough. Connection is forever failing. They have threatened me with call out bills, when they arrive and check everything the engineer stands in front of me with a straight face telling me there are no faults - I hand him the phone to listen to the interference....and he shrugs his shoulders. Yep, despite the fact that... (read more)
★☆☆☆☆
“Diabolical Service”
Written on: 08/05/2012 by Sgtplod (1 review written)
In February decided to change from BT to the Post Office as the Post office appeared to be a good one. What a disaster. Initially they told me it would take 20 days for change over, no problem. On the 19th March should have gone live with PO (as informed) as BT dropped the line. Did the PO line go live.....NO. I phoned them everyday for 10 days and all I got was excuse after excuse after excuse, everybodies fault but theirs. On the 29th March I found I had a phone line. I phoned the PO... (read more)
★☆☆☆☆
“terrible service”
Written on: 04/05/2012
everything about this provider is rubbish if you are thinking about joining them DONT (read more)
★★☆☆☆
“Hopeless Customer Service”
Written on: 04/05/2012
Have been with P.O. for several years, yesterday got a phone call telling me I had not paid my bill. As I had a direct debit set up I could not see why. I checked back and ALL my previous bills had been paid by DD and the DD was still live at my bank end. I was then passed from dept to dept who argued a)that I had never paid by DD and b)one department even told me I was a BT customer All the way through I was made aware it was my problem !! WHY several of the staff seemed poorly trained... (read more)
Ak89's Comment
Written on: 31/05/2012
if you paid by cheque then it would appear that the direct debit did not go through? Agree with you about poorly trained staff, the management need to seriously look at this properly.
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★☆☆☆☆
“Appalling service!!”
Written on: 20/04/2012
Had the misfortune of trying to get a line installed with the post office, was told their engineer couldn't book an appointment as their systems were down so they would phone me back later that day. 2 days later I'm still waiting, phoned post office to be told that I needed my account or phone number to discuss it, neither of which I'd been given previously. After being transferred a number of times to different departments was told that I would have to call them back. No managers were... (read more)
★☆☆☆☆
“absolute disgrace”
Written on: 19/04/2012
what an absolut joke. Line installed after coming from virgin 15th March this year. was told that we could make calls immediately but would take approx 1 hour before receiving calls. Today is 19th April and still can not recieve calls. You ring to report the problem and you are told that someone will ring you back. they never do, they are so unproffesional. you try to speak to a senior manager, they dont have the decency to speak to you.when making the last call the operator picked up the... (read more)
Asd123's Comment
Written on: 18/09/2012
More than likely they did ring you back but stupidly didn't take an alt number, so you could not recieve the call.
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★☆☆☆☆
“No joined-up problem-solving”
Written on: 17/04/2012 by Meldrew2 (1 review written)
Individual staff generally pleasant but are ineffectual - the system doesn't cope and staff do not seem able to see any problem through to resolution, instead keep sending messages to another department. Result -nothing is solved. Problems since applying for post office include: misspelled name,incorrect addresses, no welcome pack, on-line account suddenly blocked and no details available on "corrected" account, customer services saying it's not their problem, technical services saying it's... (read more)
★☆☆☆☆
“Email unavailbe for nearly two weeks support non.existent”
Written on: 08/04/2012
Useless unhelpful customer support big mistake to switch to post office Looking for another supplier not much more to say about this awful email mypostoffice office just keep saying that there is a fault and then are working on it No help at all There is nothing to reccomend the service (read more)
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Showing 31 - 40 of 170 Reviews
★★☆☆☆
“Give me my refund !”
Written on: 05/04/2012
Changed from Post office Home Phone to broadband providers phone line as it was easier to change the phone than the broadband. I got a final bill to say that I had line rental credit due to me and that it would be sent automatically. So I waited, and waited,yes three months and numerous phone calls later still waiting. Customer services say they have ordered a template? The last phone call about 10 days ago I was told "I do not know what has happened here, I will mark this account to watch... (read more)
Asd1234's Comment
Written on: 18/09/2012
The "template" is a billing refferal that CS send to Billing so that you get your money back, as unfortunatly CS can't refund your money directly
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★☆☆☆☆
“Crap, Crap & Crap”
Written on: 28/03/2012
We looked on the internet and thought that we would sign up to the Post Office for our land line phone for their 30 days rolling contract. After speaking to them, we were told that an engineer would call on the 27th March between between 1pm and 6pm. We were informed that we would receive a welcome pack ( that has never arrived!!!!). They informed us that we should phone our current suppliers at the time and inform them of the date (which we did). They also asked if we wanted to keep our... (read more)
★☆☆☆☆
“Awful customer service.”
Written on: 12/03/2012 by sallydavies2
My father,95,seriously ill in hospital,was never going to be able to return to his rented house even if he recovered.I telephoned customer services to inform them that we were handing the keys to the landlord-which we did on the 29th of February.Spoke to four people over two days to get the phone disconnected.Were told that he would be liable for the line rental regardless!Eventually told by a supervisor that we would have to get a letter from the hospital,which we did,and sent recorded... (read more)
Macca1004's Response to sallydavies2's Review
Written on: 27/03/2012
the letter would take 3-4 weeks to be filed and logged into our systems and then returned, this is only if you sent within the envelope a returning address + additional envelope.
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★☆☆☆☆
“Post Office Phone - extortion practices”
Written on: 10/03/2012 by HJS13 (1 review written)
I made the massive mistake of changing my home phone service to the Post Office. Since then on no less than four occasions they have blocked my outgoing calls - stating 'overuse' - without any warning, even though my bills are paid up to date and when I take the matter up with them am faced by a barrage of lies and inconsistent justifications. Customer Service is non-existent if one is looking for helpful, polite and honest service. Basically, on every occasion they have said that unless... (read more)
Ghty's Response to HJS13's Review
Written on: 18/09/2012
There is a credit limit for every customer, if your calls go over that limit, the restrictions will be placed on your line, and then you will recieve automated messages to pay the bill to have restrictions removed. If you are happy raise that limit, they can do that for you and then restrictions would not be actioned
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Hjs13's Response to HJS13's Review
Written on: 18/09/2012
No, I am afraid that this information is inaccurate and misleading (I suspect you, Ghty, work for the Post Office but do not have the honesty to admit this).
What actually happens is that the Post Office arbitarily and unilaterally imposes a credit limit without informing the customer then, without notice, disconnects the customer and insists that they pay a sum of money (even though all bills are paid to date) before they will reconnect. This IS extortion.
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Hjs13's Response to HJS13's Review
Written on: 19/09/2012
The second HJS13 response is to Ghty's response not to the original HJS13 Review
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★☆☆☆☆
“Post office phone service is terrible”
Written on: 16/02/2012 by leicesterlady (1 review written)
I have had a number of problems since I starting having the PO phone service since 2009. Firstly they gave me a phone number of an old paper shop in a local village and I am still getting phone calls to this day, from companies trying to sell me papers and chocolate which is very annoying. They blame BT for this, but they should have looked into this for me, instead of passing the buck. Also they put my phone down as a business line and it was plastered all over the net, with my name and... (read more)
★★★☆☆
“Rude PO Telephone Fault Call Centre Staff Member”
Written on: 30/01/2012 by Sangara (1 review written)
When phoning into the Call Centre to enquire about the progress being made in repairing a line fault to my home phone, the lady I spoke to asked me to answer a few questions as means of a security check. She asked the same questions that I had been asked by another staff member a couple of days earlier and I gave exactly the same answers. These questions related to my name,address and customer reference number. On answering these questions I was surprised when she informed me that I had... (read more)
★☆☆☆☆
“Dismal Broadband ”
Written on: 27/01/2012
Switched to Post Office phone/broadband package and have had nothing but breakdowns in broadband supply. I must now be on first name terms with eveyone at the call centre as I have to call at least twice every day. They seem unable to grasp the fact that the problem is totally with their supply but the people within the call centres just seem to read from a script every time you call. My problem is that I have no stable or reliable connection to broadband and although the phone line is new... (read more)
★☆☆☆☆
“Post office telephone/broadband is absolute rubbish.”
Written on: 06/09/2011
Having spent 2 months trying to get a phoneline/broadband sorted out for my 85 year old father I am losing the will to live. My father has spent well over £60 on his mobile trying to get somewhere and is now very stressed. I have spoken to numerous different department and each give a different story, they seem totally unable to get the address correct despite repeating it ad nauseum. They seem unable to read notes from the previous call and contradict each other in terms of what has been... (read more)
★☆☆☆☆
“Lucky Escape!”
Written on: 08/06/2011
I decided to leave BT because their billing was,in my opinion, silly. I paid more in line rental and their hidden extras than I was paying for actual calls made. I thought the Post Office Home Phone sounded like a better bet. I called and was kept chatting by someone in Wales until my credit (on mobile ) ran out! He did however tell me that the change over was all arranged and a slot agreed for connection. I'd receive a welcome Pack in approx 5 days time and would be called prior to the... (read more)
★☆☆☆☆
“The postoffice some facts”
Written on: 03/06/2011 by postofficesuck
First off just to let people know, the post office only rents the equipment form bt, They have to use open reach for the repaires, The only differnece form being with bt or postoffice is the name on the bill. The set up of the call centres are stupid they had one in newcastle with offered great servise and one in wales ( bridg end ) this one is very bad. The sad news is that Newcastle has now closed as it was empolyed by Logica and they have taken it over 100%. These agents breach dpa... (read more)
Guest's Response to postofficesuck's Review
Written on: 16/11/2011
You seem to know very little about the PO protocol,
well done on the company behind it though.As for the BB bit of your summary really? haha
Also faults can be booked if DPA is failed but only if the fault is exernal ie. not requiring anappointment.
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Guest's Response to postofficesuck's Review
Written on: 27/03/2012
tbh if you worked for Post office previously (as im sure you did) then you know full well that none of this information about the service is correct or also that you mentioning about the systems etc. youve obviously been dismissed from the company and are holding a grudge aganist POL. grow up and get a life.
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Jibble's Response to IanTs's Review
Written on: 05/02/2013
Hello, I am a postoffice hp and bb employee and I really sympathise with your situation. Unfortunatly, the problem you are referring to is not a Post Office problem. After looking through the reviews on this site I can understand and agree with most of them, Post Office have alot of bad customer service. However like all companies we have good too.
Back to your case, the issue is not a Post Office rule. We are regulated by OfCom to protect our customers. This is done through the Data Protection Act. This does not permit us to share any information with anyone other than the account holder, a named authority on the account or with someone who after speaking to the account holder, has given us permission. In your case I am guessing you are none of the above so as much as I sympathise with your situation none of the staff were able to help because of the law. For example you could have been anyone in all due respect, and if we had given you information then I very much think you would be writing on here complaining that we had broken the law.
Further, the advisor you spoke to would have had a fine of upto £10000, along with the company, and he would have lost his/her job.
I am sorry again that this happened but if you would like to complain then I suggest you take it to Dai Cameron at number 10, as if you had been granted access to the account you would have been breaking the law along with the Post Office.