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| Content | 5.5/10   |
|---|---|
| Value for Money | 4.7/10 |
| Reviewer Rating | 4.2/10 |
| Overall Rating | 3.9/10 |
Full review by
Guest.
on 15th Jul 2008
User Rating : 9
Respect :
0
Good Points: When with Amazon the service was fast, brilliant customer service if I ever needed it, brilliant HD & BluRay choice. Amazon rating of 9
Bad Points: Now run by LoveFilm, the rating is 0!!!
General comments: Until recently my account was with Amazon and there was never a wait for titles. Most the time recieved back the next day and a new title dispatched the same day. Always seemed to get the title at the top of my list. Often recieved brand new release on first day. Had a good BluRay and HDDVD list.
I am upset that Amazon have chose to go the route of lousy LoveFILM. Rang, emailed and complained once the news was announced as I was worried the excellent service would deteriate. Unfortunatly now that my account has moved to LoveFilm I have recieved a title removed from my list weeks ago, replacement item sent was low priority and took longer to arrive. I will now cancel the service and let Amazon know how angry I am !
Guest.'s review and ratings | 164 words
Review by
huddy08
on 3rd Apr 2008
User Rating : 5
Respect :
0
We use Amazon quite regularly and have good brand image and trustworthy, film side was great, but as far as I am concerned since lovefilm has took over the service has slowed down in my experience. But in my opinion and experience still better than Blockbuster.
huddy08's full review | 73 words
Review by
martinhp
on 6th Mar 2008
User Rating : 9
Respect :
0
Customer service has always been quick and efficient and they have always sorted things out immediately when I have emailed them. Never really had to wait too long for films although there can be an inevitable delay with some new releases.
I moved to Amazon 3 years ago after the appalling service I received with lovefilm. I am really sad that Amazon have chosen to go the route of lousy Lovefilm. I shall cancel my account before the changeover and will miss this reliable service very much. ...
martinhp's full review | 113 words | 1 comment added.
Review by
Guest.
on 2nd Mar 2008
User Rating : 3
Respect :
0
Turnaround is now 4 to 5 days.
Far too many disks are marked very long wait.
Have had to email every month recently to correct errors on my rental list.
Used to be excellent but now I could not honestly recommend Amazon as they are clearly suffering from progressive Lovefilm.
Guest.'s full review | 59 words
Review by
mscongeniality
on 7th Feb 2008
User Rating : 9
Respect :
0
I've been with Amazon for over a year now, but I will be leaving soon because they are being taken over by Lovefilm who are in my experience absolutely appalling.I have only ever had 1 faulty disc in that time and when I notified them I sent it back and they gave me an extra dvd rental to be used whenever I wanted. Royal mail lost a disc around xmas time and I was expecting to have to fill in forms etc, slightly worried about getting billed for a disc because I had no proof of posting. I reporte ...
mscongeniality's full review | 237 words
Review by
kk605
on 25th Jan 2008
User Rating : 1
Respect :
0
Huge range of titles - but guarantee there's either a 'short wait' for a disc which is usually around 2months, or when you receive it, it'll be defective. I received SIX defective DVD's in a row. You can have your money refunded, but what for the time you've had wasted for what in my opinion was poor service?
Don't recommend amazon's rental service!
kk605's full review | 66 words
Review by
ianux48
on 21st Jan 2008
User Rating : 8
Respect :
0
This is the only rental company that i have any experience of, the service is very good, and the email updates and product selection works fine. No real issus although several DVDs have gone missing on their way back and fourth.
ianux48's full review | 91 words
Review by
doggyvonne
on 25th Dec 2007
User Rating : 10
Respect :
0
always our first port of call for DVD's gifts household and books
doggyvonne's full review | 23 words
Review by
Guest.
on 25th Dec 2007
User Rating : 0
Respect :
0
Looks like Amazon are making excuses to cover off not having enough of the popular DVDs I ordered over Christmas. I have seen other delaying tactics by other DVD rental cos but this is a new one. Not sending DVDs then saying problems with delivery is vague enough to work on most people. How many other people are being fobbed off this way?
They are quick enough at taking subscriptions. They never sent me an email re the "Problem" either to delay things further. Took me 40 minutes on the phone ...
Guest.'s full review | 221 words
Review by
fangs
on 24th Dec 2007
User Rating : 0
Respect :
0
Amazon used to be excellent but now it is taking about 1 week to get returned DVD's to be credited and then about 3-4 days for the next to be despatched.
Hardly getting any value out of my subscription now.
Sadly, am no longer able to recommend this service.
fangs's full review | 55 words
Review by
Steve77777
on 22nd Dec 2007
User Rating : 0
Respect :
0
I've been with Amazon DVD rental for a while but am finally giving up due to the poor condition of many of the DVDs I receive. The problem is definitely the DVDs and not the DVD player because a) all other DVDs I've ever had have played fine - it's only Amazon DVDs I have trouble with, and b) you only have to look at some of them and purely by visual inspection alone I'm surprised that some of them play at all. There appears to be no quality control, and I have no idea what other people do with ...
Steve77777's full review | 141 words
Review by
zombie371
on 26th Nov 2007
User Rating : 0
Respect :
-1
I would have thought that DVD rental was a natural part of Amazon's business but their approach has been at best amateurish. I even had to suggest to them that sending a series in the correct order was not only a good idea but absolutely essential. Our experience is that while Amazon doesn't quibble about lost disks, their service is so slow that they are unusable.
zombie371's full review | 208 words
Review by
diamond hamster
on 25th Nov 2007
User Rating : 1
Respect :
0
I could not possibly recommend Amazon for DVD rental. I wish I could - despite our perseverance and many "second" chances, we've finally had enough. I have had DVDs that don't play it's simply not acceptable. Absolutely frustrating experience! As previous reviewers have noted, there is no evidence of quality control with damaged and unplayable dvds being very frequently dispatched. They are often visibly worn and scratched. The most annoying time is when the fault occurs an hour into the movie. ...
diamond hamster's full review | 124 words
Review by
gillysparrowlegs
on 29th Sep 2007
User Rating : 0
Respect :
0
Very poor quality of dvd's, the 1st 2 on the free trial stuck on freeze frame every few minutes, leaving me with no option but to restart the film and fast forward it to find my place, over and over again, this was not a fault of our player, as we tested the Amazon dvd's out on a brand new player and it persisted on doing the same thing, and we have never had this problem with any other dvd before.
I feel totally frustrated with Amazon dvd rental as I complained about the 1st one and got exactl ...
gillysparrowlegs's full review | 263 words
Review by
pojo
on 26th Sep 2007
User Rating : 1
Respect :
0
Although Amazon DVD rentals have a wide range of titles, I have personally found 30 to 40% of DVDs are scratched and/or fail to play through to the end. Concluding from my experience I can find no evidence of quality control.
pojo's full review | 48 words
Review by
Blondetotty
on 11th Jan 2007
User Rating : 7
Respect :
+1
I've been with the amazon dvd rental service since may 06. The service is good, if you're like me and only watch a couple of movies a month. I subscribe to the £5.99, 3 titles a month service (sooo much better value than a £3.75 a time Blockbuster store). At the beginning of the service I received pretty much any title in my top 10 list. However from about October onwards I was finding less and less top 10 titles and more and more further down the list being sent. Of course I co ...
Blondetotty's full review | 236 words | 1 comment added.
Review by
name goes here
on 3rd Jan 2007
User Rating : 8
Respect :
0
I have only good things to say about Amazon, in comparison to Love Film, who I also tried, with Amazon I could choose pretty obscure stuff, and everything arrived pretty quickly.
Some occasional issues with them not recieving what I send out, but easily fixed. So no probs really.
name goes here's full review | 97 words
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