Bensons for Beds Reviews

★★★☆☆
2.8 / 5
45% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

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Bensons for Beds

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Latest Reviews

★★★★★

“Mattress purchase at Kingsway Derby”

Written on: 27/01/2015 by ChrisHolmes37 (1 review written)

We came in to purchase a mattress at the weekend, and just wanted to say how impressed we were with the store and the staff. Not only were they experts at finding the right mattress at the right price. But they were so kind and patient with my young children. We had no idea what we were looking for when we came in, but were certain we had made the right choice when we left. Also the store member in question kept my two entertained whilst we tried all the mattresses out, and when we went to pay… Read Full Review

Bensonsforbedscustomerservice's Response to ChrisHolmes37's Review

Written on: 28/01/2015

Thank you for your recent review and for purchasing through Bensons for Beds. Our staff work hard every day to improve our service so we really appreciate your feedback. I have included your message in our weekly newsletter which goes to all members of staff.

It only remains for us to say we are thrilled with your comments and hope you enjoy your new bed. If you would like to stay up to date on offers, competitions and news please join our group on Facebook.

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★☆☆☆☆

“Never Ever Again”

Written on: 25/01/2015 by Hayes214 (1 review written)

Purchased a mattress 2nd one no complaints, recommended to my daughter who after 2 years has had nothing but trouble, dipping and lump in the middle, back breaking for her partner. The shop where she purchased it from didnt want to know was told to get intouch with customer services, what lovely people NOT helpfull NOT. The messing about sending photos, then to be told not getting a replacement, asking for an inspector to visit to be told we would have to pay, lets not forget they give a 5 year… Read Full Review

Bensonsforbedscustomerservice's Comment

Written on: 28/01/2015

Dear Hayes214,

I am sorry to hear of the service you have received. I have sent you an email and would be grateful if you could provide the requested information in the email so that I can look into this for you.

I look forward to hearing from you,

Kind regards,
Jay
Customer Services

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★★★★★

“Worksop Shop's Brilliant! ”

Written on: 21/01/2015 by EllieBensons (1 review written)

Went to other companies in Notts area, finally ended up at Bensons Worksop. Excellent value for money, staff are an asset to the company and service is outstanding. Why we wasted our time with other companies beforehand, I'll never know. Great team of workers at Bensons who helped but not hindered whilst we were making our selection. Thanks for making the visit so stress free… Read Full Review

Bensonsforbedscustomerservice's Response to EllieBensons's Review

Written on: 28/01/2015

Thank you for your recent review and for purchasing through Bensons for Beds. Our staff work hard every day to improve our service so we really appreciate your feedback. I have included your message in our weekly newsletter which goes to all members of staff.

It only remains for us to say we are thrilled with your comments and hope you enjoy your new bed. If you would like to stay up to date on offers, competitions and news please join our group on Facebook.

Kind regards,
Jay
Customer Services

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★★★★★

“Top class service”

Written on: 20/01/2015 by Jbrown50 (1 review written)

Ordered a matress on line . Couldn't get on with it so changed it under the 40 day comfort guarantee. The woman I dealt withat customer services was excellent and picked a new matress with no problems. They delivered the new one and took the old one away. Excellent hassle free service and very happy with new purchase thank you… Read Full Review

Bensonsforbedscustomerservice's Response to Jbrown50's Review

Written on: 28/01/2015

Thank you for your recent review and for purchasing through Bensons for Beds. Our staff work hard every day to improve our service so we really appreciate your feedback.

It only remains for us to say we are thrilled with your comments and hope you enjoy your new bed. If you would like to stay up to date on offers, competitions and news please join our group on Facebook.

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★★★★★

“Order A2933719”

Written on: 19/01/2015 by 99Carr (1 review written)

Fantastic service both at shop level and delivery. Both experiences were second to none with the sort of civility and service one would expect as a customer. I would have no hesitation in recommending to friends and family… Read Full Review

Bensonsforbedscustomerservice's Comment

Written on: 28/01/2015

Thank you for your recent review and for purchasing through Bensons for Beds. Our staff work hard every day to improve our service so we really appreciate your feedback.

It only remains for us to say we are thrilled with your comments and hope you enjoy your new bed. If you would like to stay up to date on offers, competitions and news please join our group on Facebook..

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★☆☆☆☆

“Taunton Hankridge Farm”

Written on: 17/01/2015 by Joannaj78 (1 review written)

Went and purchased a memory foam pillow from the Bensons branch in Taunton Hankridge Farm and the experience was awful from start to a very long finish. My other half suffers from a bad neck and her osteo told her to purchase a pillow, so I did. We told them the bed was fairly new but the guy kept on and on about buying at least a new mattress as well, all hints where duly ignored! We bought a medium pillow which turned out was too hard but they didn't know if I could return it at first, but… Read Full Review

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★★★★★

“First experience and won't be the last ! ”

Written on: 05/01/2015 by Wozzleinsatfford (1 review written)

Copy of what I sent to Bensons directly......Yesterday my partner and I visited the Stafford store to buy a bedstead and some bedroom wardrobes and I just wanted to drop a quick line to say what a fab experience it was from start to finish. It's the first time I have bought anything from Bensons. We were warmly welcomed to the store by Xxx who was friendly and professional from the very start. We had lots of questions and she was very knowledgeable and able to answer all of them. I needed to… Read Full Review

2Eyedcyclops2's Response to Wozzleinsatfford's Review

Written on: 14/01/2015

VISITED TODAY 14 JAN 2015 SAME EXPERIENCE WOULD NOW LIKE UPDATE BY OTHER SHOPPERS AS TO DELIVERY OF GOODS.IF ON TIME? NOT MADE A PURCHASE YET HAVE READ BAD COMMENTS IN THE PAST
Pondering Stafford

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★★★★★

“never slept better ”

Written on: 05/01/2015 by kzRoss256 (1 review written)

I bought from bensons in Kidderminster two months ago, they knew alot about sleep and beds. After spending a long time helping me i bought good bed that only cost me £27 a month, its the best thing i have ever bought and the staff are great. compared to other bed store they had the advantage by miles. Didn't realise how much a good bed is but the 0% made it cheaper than my phone bill. some bed stores have staff who just want your money but i felt more like they really wanted me to but what i… Read Full Review

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★☆☆☆☆

“WORST MATTRESS EVER”

Written on: 01/01/2015 by Martinmo104 (1 review written)

I bought a connoisseur top of the range mattress and it is sagging big time where we lie, with a big ridge in the middle. As other reviews state the same problem be aware. We went through the same standard ritual of having a Fira bed technician who says this is all acceptable and just settlement in the mattress. Bensons did offer to exchange under their 40 night guarantee, did I feel like giving them more of my money not likely. Another 10% - Another delivery charge £40 and the mattress had… Read Full Review

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★☆☆☆☆

“bensons for backache ”

Written on: 31/12/2014 by AlanFerris (1 review written)

Bought my very deserving mum a bed from the Stockport branch of Bensons Paid over £700 and it was terrible She had been in hospital for 18 months after major brain surgery and thought's deserved a great bed but we bought what turned out to be a cheap quality bigged up example The staff were useless and the complaints department even less Helpfull After much stress and disappointment I tipped the bed at Adswood eco centre as it was the best place for it.will never ever use Bensons ever ever… Read Full Review

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★★★★★

“Great friendly service!”

Written on: 31/12/2014 by Chocolateee (1 review written)

Purchased a bed from the Hedge End branch. Received excellent service from Peter. He was non push, informative and friendly. Went away a happy customer! Bed arrived, all rubbish was removed and two men who came were efficient. So happy with my bed, so far nearly 30 nights good sleep and counting… Read Full Review

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★☆☆☆☆

“If you respect your back, you won't go here!”

Written on: 26/12/2014 by JerryCooke51 (1 review written)

I am compelled to write a review about this company. My family needed to change 3 new mattresses and due to their discounted prices we ended up purchasing them from 'Bensons and Beds'. 15 months down the line two of the three mattresses were completely replaced. The one that wasn't was handed down to my brother who does not seam to mind. Both me and my mother have excruciating pain on our backs. My mother attempted to contact 'Bensons and Beds' as the mattresses completely changed shaped… Read Full Review

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★★★★★

“Extremely Helpful”

Written on: 20/12/2014 by katylou1 (1 review written)

Very helpful and couldnt of been more so. Very polite and friendly, I dealt with the Dalton Park branch I wouldnt hesitate to recommend them to friends and family… Read Full Review

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★★★★★

“Bensons Beds at Hunslet ,Leeds ”

Written on: 15/12/2014 by Kellyk212 (1 review written)

Very good service no pressure to buy very helpfull .was very pleased with the bed we purchased.the delivery men were very polite and very helpful took all the rubbish away ,and assembled the bed .Also when we had to change the date of our delivery they answered the phone promptly and was very helpfull .i would recommend them… Read Full Review

Lovelylad's Comment

Written on: 15/12/2014

i bought a king size bed from benson beds in dundee kingsway retail park . the service was good but when got bed back it was in very poor condition and have been trying to get my money back for weeks i have been told every story you could hear from them avoiding refunding my money i payed in cash and have been continiously listening about there policy and visited the shop several times and not much response and spoken to like im some kind of idiot . which i must be after buying a bed from them .avoid buying anything from them and maybe they will teach their employes some comunication skills and manners . i am disgusted and still dont have my money back

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Shopaholicbrighton's Comment

Written on: 18/12/2014

It would seem that for every happy customer there is 100 that are treated poorly. You pays your money and you takes your chances. I just purchased a bed from Furniture Village after giving away my top of the range piece of junk from Bensons after it sagged so badly you could almost feel the slats beneath, this was my third replacement bed from them so not just bad luck. The new bed is fantastic and so was the service, you get what you pay for.

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★★☆☆☆

“disappointing with the service and promise”

Written on: 11/12/2014 by Hammondbl190 (1 review written)

Ordered a mattress from Bensons and very pleased with the shop and guaranteed us that it would be delivered between 12 and 6 pm, on the date set by the shop. We paid extra to decide if we wanted am/pm. I took a day off work and still it was not delivered by 6pm. I rang customer service who said the driver had broken down and rang all his appointments, which was a lie and i was in all day and the phone did not ring once, not even customer services too.Poor service and lack of communication by… Read Full Review

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★★★★★

“Customer Service Truths”

Written on: 06/12/2014 by KendrickHollis (1 review written)

I am a post grad student and my Thesis was based around the customer service aspects in the furniture industry. I picked the industry due to the complexity of the journey from show room to customer and it’s inevitable problems. I will reveal I am not English and therefore could be considered an outsider witnessing the venom, vindictiveness and hostility customers feel they have a right to use. I did weekend work in two major bed shops and three major furniture shops to get my perspective… Read Full Review

Shopaholicbrighton's Comment

Written on: 06/12/2014

Wow another Bensons for Bed employee they are certainly coming out of the woodwork. If you think that taking nearly 2 years of phone calls and threats of legal abuse and having to contact watchdog because a company won't abide by UK law then you must be correct. The venom directed at this company is due to the lack of service once they have your money. Does it not seem strange that the last 2 reviews on here are glowing indictments for Bensons for Beds wow you must think we are all stupid and I wait for the next glowing review. It also seems funny that you got an overview of their customer services from working a weekend on the shop floor when all problems are passed to head office and not dealt with at store level. All the complaints on here are from people that have had appalling service we don't need some idiot that works for Bensons telling us we are all wrong. Now go get a proper job you sanctimonious idiot.

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★★★★★

“Excellent Customer Service”

Written on: 05/12/2014 by ExplorerRider (1 review written)

We bought a divan bed in May 2011 and gradually a ridge formed down the middle of the mattress.I phoned the Bensons customer service department and explained the problem.I agreed to photograph the mattress with a straight edge highlighting the ridge and emailed it to the advisor.I spoke to the advisor the next day and they agreed it needed replacing.I was to be advised within two to three weeks when the mattress would be in stock.I was contacted to say it was in stock and agreed a date and… Read Full Review

Shopaholicbrighton's Response to ExplorerRider's Review

Written on: 05/12/2014

I wonder what department of Bensons for beds you work for as it seems unlikely they would have replaced it so easily when the rest of us go through hell to get anywhere. Nice try but so obviously fake and don't try to pretend its real with some smart arsed comeback as nobody has ever experienced that level of service from the diabolical company that is Bensons for Beds.

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Explorerrider's reply to Shopaholicbrighton's Comment

Written on: 06/12/2014

It seems your experience has been at the other end of the spectrum.I`ve been contemplating what to say to you to convince you I`m just another customer.I`m one of the hardest to please and my wife likens me to Victor Meldrew at times , so when things go well I tell them so and conversely if they go wrong I tell them.Constructive feedback should help them improve or let them know they are doing it right or wrong.I used to work for Openreach(British Telecom) as a Network Planning engineer and had very high standards.Customers were not aware of the complexity involved providing Circuits over Fibre Networks or Microwave and thought you had a magic wand.I would encourage customers who were not satisfied to write to the CEO.If there were flaws in the system he needs to know and sometimes it was drilled down to me and I would explain.
You need to write to Bensons CEO, be constructive, and please don`t think I`m being patronising.

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★☆☆☆☆

“NEVER ORDER FROM THIS COMPANY”

Written on: 04/12/2014

I ordered and paid for triple bunk beds on 1 August 2014 online. I received confirmation email with an order number and delivery date of 25 September, I had believed the bunk beds would be delivered with in 14 days. I was going to have to wait 7 weeks for delivery. At beginning of September I was sent another email saying delivery delayed until 31 October, then at later date another email stating a problem with supplier and delivery delayed until 24 November!! I promptly called company and was… Read Full Review

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★☆☆☆☆

“Read the small print before you leave the store.”

Written on: 02/12/2014 by hatesundays (1 review written)

Just purchased a mattress from Bensons. So far so good, 2days after purchase decided we didn't need it, we were on a 3 week delivery. So we decided to cancel the order, then reading the small print,realised we would be lumbered with a20% cancellation fee. Who owns this company the Mafia?… Read Full Review

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★★★☆☆

“installation of wardrobe ”

Written on: 01/12/2014 by 423Garrett (1 review written)

expect to pay up to £200 to install wardrobes. They are so heavy you could not self assemble yourself and Bensons charged me 20% of the cost of the wardrobe to assemble… Read Full Review

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