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| Quality of service | 2.5/10   |
|---|---|
| Layout of shop | 4.9/10 |
| Value for Money | 3.5/10 |
| Reviewer Rating | 2.5/10 |
| Overall Rating | 2.5/10 |
Full review by
lindatommy
on 27th Sep 2008
User Rating : 0
Respect :
0
Good Points: None!
General comments: We bought a bed and Memory Foam Mattress costing £928.99 from Durham on the 30 December 2007. The bed was delivered on the 29 January 2008. After a couple of weeks we noticed the bed was very soft on one side and not on the other. We rang the shop to be told that this was normal and to give it three month. We gave it three months, the mattress was no better, in fact it was worse. We rang again and someone came out. The bloke who came out was about 5 foot and 8 stone. He lay on the bed at one side, lay on the bed at the other side and decided there was nothing wrong with it. My cat could have done that!! We sent an email to say we were still not happy and about 3 months later we have received a letter saying that "we do not feel there is a manufacturing fault with your purchase and this has been further confirmed by the technician. At this point we are unable to offer you a refund or replacement at this time. However, we do acknowledge your concerns and in our experience we are confident in the quality purchase you have made and the mattress will soften with contained use ...". I would not recommend anyone to buy from Bensons Beds and I certainly will not buy anything else from them.
lindatommy's review and ratings | 229 words
Review by
Guest.
on 3rd Sep 2008
User Rating : 6
Respect :
0
We spent just under £2000 on a bed and mattress from bensons beds, Our delivery date came with no problems and we feel the quality of the bed was great. However when it came to assembling the bed frame we found that two of the fixing holes for the bed were out of line which made it impossible to fit a quarter of the lats. I rang Bensons customer service team and have been told to wait 48 hours for an inspector to call and arrange a date to come out to look at the bed. The problem can be e ...
Guest.'s full review | 170 words
Review by
AlysonW
on 30th Jul 2008
User Rating : 0
Respect :
0
I contacted after-sales in Feb 08 re faulty mattress still under warranty.We heard nothing for several weeks, then I got text to confirm delivery on certain date. That morning, after time taken off work, they rang informing it was out of stock!Re-delivery arranged. Husband due to be working locally so gave Customer Services his details stating that all calls, must be directed to him. On that morning, I received a call, saying our mattress had been lost, therefore wouldn't be arriving. Husband la ...
AlysonW's full review | 297 words
Review by
jpratt
on 25th Apr 2008
User Rating : 1
Respect :
0
I have a problem with the mattress that i paid £560 for. The store that i bought it from say that complaints need to directed at customer care team. I found the customer service to be apalling, i waited on hold for an hour and a half one day. I have written to them and emailed them, as yet i have had no response. I took the interest free credit option available and i forwarded them a copy of the letter Bensons have failed to respond to. The finance company have a legal responsibility und ...
jpratt's full review | 122 words
Review by
Juliep45
on 20th Apr 2008
User Rating : 8
Respect :
0
Service received over phone was excellent, driver was happy to take bed to any room I wanted.
Juliep45's full review | 78 words
Review by
tonup55
on 9th Apr 2008
User Rating : 2
Respect :
0
Poor experience so far, took the day off to take delivery of Regan Classic bed. Came in last half hour of time stated, both drawers broken, no fixing bolts included, contact at shop unavailable when I phoned. Mattress has a permanent dip after one night's sleep.
tonup55's full review | 57 words
Review by
addstink
on 29th Mar 2008
User Rating : 0
Respect :
0
We ordered a bed on the 6th of Jan, it is now almost April and we do not have the bed. There seems to be no understanding or awareness of when the bed is due to be delivered, we are promised delivery only for it to be put back another week, then another week and so on. The instore staff showed a distinct lack of customer service and people skills, to the extent of "we did not return your voice mail because we dont want to deal with the grief". Needless to say we have now cancelled our order.
addstink's full review | 124 words
Review by
scwas
on 27th Mar 2008
User Rating : 0
Respect :
0
I would suggest going somewhere like Dreams (which has a good 40day returns policy) or places like John Lewis etc whcih are renowned for their customer service. Bensons for Beds are hopeless and I would strongly advise avoiding!
scwas's full review | 67 words
Review by
Guest.
on 10th Mar 2008
User Rating : 5
Respect :
0
We ordered a bed from Bensons in November - bed was delivered with no problems just before Christmas. In January decided to buy the matching side tables. They were due for delivery on 11th February. I changed this date as it was my birthday and had plans. Delivery was confirmed for 14th February. On my birthday the store called me and told me that the side tables had not turned up and therefore delivery would be delayed. She said they would call me when it had come in. I was fine with this. Bu ...
Guest.'s full review | 173 words
Review by
Glendinning
on 10th Mar 2008
User Rating : 0
Respect :
0
Overall, I am appalled at the service I have received. After spending a great deal of money I expected to receive satisfactory customer service.
I did not expect to be spoken to the way I did by managerial staff and as far as I am concerned under no circumstances should a member of staff hang up the telephone on a customer.
My complaint has still not been resolved I feel.
Glendinning's full review | 100 words
Review by
Harvey13
on 7th Mar 2008
User Rating : 2
Respect :
0
Found website fairly unhelpful but eventually placed order. Took day off to get delivery of bed. Ont he day thought I'd check to see when it would arrive only to be told "you do know only the frame is coming?" No I didn't and so put off delivery until later in the week when the mattress could also be delivered. Recieved mattress and bed (along with some decorative muddy footprints from the delivery guys!!!). Put frame together with some difficulty but when done was obviously good quality. Howeve ...
Harvey13's full review | 150 words
Review by
Guest.
on 29th Feb 2008
User Rating : 0
Respect :
0
I would never ever buy from Bensons Beds ever again - well I say bought; in fact, I am still awaiting the bed. I would not waste my time with them again.
Guest.'s full review | 54 words
Review by
Guest.
on 29th Jan 2008
User Rating : 0
Respect :
0
I would stay clear of this shower! By the looks of it from previous reviews they promises to deliver items they do not have in stock after two cancelled deliveries, we were expecting new bed frame and mattress to arrive and had put old bed out in drive for uplift and it was raining. Gues what phone call that morning that they didn't have bed fram and it would take 3 weeks to get new one. Complained to delivery unit, shop and head office and the reply i got was sorry cant help you out you will ha ...
Guest.'s full review | 109 words
Review by
timplatt
on 21st Jan 2008
User Rating : 0
Respect :
0
Tried to pass off laminated chipboard products as solid wood.
1st bed delivered was broken and the packaging was soaked through.
2nd bed (£400 supposedly reduced from £800) totally collapsed after 2 months,refund was declined,replacement was offered with no date for delivery.
timplatt's full review | 43 words
Review by
NASUS
on 16th Jan 2008
User Rating : 3
Respect :
0
the delivery took place with my boyfriends father (aged 73 and a triple heat by pass patient) having to carry the kingsize bed with the driver, because the drivers mate refused to get out of the van because it was raining !!!!!!!!
having complained to customer service in warrington, we are very disappointed that to date we have not received a reply !!!
NASUS's full review | 90 words
Review by
Guest.
on 9th Dec 2007
User Rating : 2
Respect :
0
We were excited about our new bed, when the delivery turned up they had forgot to bring the mattress, then they said they wouldn't deliver at a weekend after i had taken the day off work to wait in for the bed delivery. The service they offer where you can type your invoice number in for an approx delivery time 24hours prior is an absolute joke!! Anyway I'm still waiting 5 days later for my mattress to turn up.
Guest.'s full review | 90 words
Review by
J21
on 19th Oct 2007
User Rating : 0
Respect :
0
We ordered a mattress, frame and bedside tables from Bensons for Beds in July 2007. We eventually got a delivery date in September (after two cancelled dates), so we disposed of our old bed on the morning the new bed was due to arrive. Our mattress and bedside tables came, but no bed frame.
They gave us a loan frame (because we objected to their suggestion of 'just sleep on the mattress on the floor'!).
However, the loan frame came with no instructions. The sales assistant said to assemb ...
J21's full review | 342 words
Review by
yasudat
on 10th Jul 2007
User Rating : 9
Respect :
-1
I would recommend Benson Beds to anyone. They also sell high quality mattresses some of which are only stocked by Harrods (at an extortionate price no doubt)
yasudat's full review | 91 words
Review by
spacecat
on 24th May 2007
User Rating : 0
Respect :
0
I got a text message and phone call to say that the new bed would arrive the next day. The old bed was taken out and thrown on the bonfire, and a half day holiday was taken to await delivery. No bed arrived from Bensons for Beds, no explanation, no help from customer services. I am now sleeping on the floor.
spacecat's full review | 71 words
Review by
DONN MCILLONEY
on 27th Mar 2007
User Rating : 1
Respect :
0
After buying the bed at Bensons for Beds and paying more than half up-front we were given a delivery date of 12 Feb 07. Day off work was booked and our own bed was sold. On the day of delivery (around 11 am), I received a call from the shop to inform me that the bed would be delayed for another 6 weeks. No reason was given and no other delivery date was provided. After complaining several times we were offered compensation, however, we were being given compensation but at the end of the day w ...
DONN MCILLONEY's full review | 263 words
