Bensons for Beds Reviews

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1.5 stars
Average rating for this product is: 1.5 out of 5

From 1 rating and 66 reviews

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Average Ratings for Bensons for Beds

  • Quality of service1.5 stars
  • Layout of shop2.5 stars
  • Value for Money1.9 stars
  • Reviewer Ratings1.5 stars
  • Overall Rating1.5 stars

66 Reviews For Bensons for Beds

  • Guest 7th Nov 2009

    Reviewer rating: 1 stars


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    Very poor service. Purchased this £1700 bed, which was of extremely bad quality when it arrived. The bed was so bad; it forced us to sleep on an inflatable mattress as Bensons would not exchange it until 40 days had passed. The replacement bed was just as bad and now they won't exchange it at all.
    We tried to return the bed withing 7 working days, whichy normally constitues a return under statutory rights, but Bensons would not let us do that.
    I would not purchase anything from this company again and would advise anyone not to shop with them due to my experience.

  • Richard Whiteley 30th Oct 2009

    Reviewer rating: 1 stars


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    Hi, I have just received my new Relyon (best beds in the world !!Joke) 1760 memory pocket sprung reactaform.. This was to be a replacement for my 6yr old very expensive Relyon pocket mat.(old faithfull) well it arrived as Benson stated so half way there! got home from work to un wrap the plastic to find what looks like mould down each side of mat costing over a grand from the best beds in the world..Great !! well as i am sure you can understand, not to best pleased. Following a call to the custo ...

  • Guest 26th Oct 2009

    Reviewer rating: 2 stars


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    Was told delivery would be between 12 and 6 pm on Saturday, at 5.55 pm we rang to find out where the bed was, as we were due to go out. We were told, rather rudely (which is a feature of these reviews- if everything is fine, Bendons are fine, once there is a problem, their staff become rude...is this a management problem?) that they couldn't control the traffic lights. 2 hours late we received our goods, as there were two people in the van, why can't they ring to state they will be late? Other d ...

  • Guest 20th Oct 2009

    Reviewer rating: 1 stars


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    OMG. I wish I knew about this site before I made the mistake of purchasing my new and expensive bed from Benson's (Relyon Reactaform 1440 Airflow Bed - Luxery apparantly!!). They delivered it a week later than they should have done, it was minus some parts and after spending a very uncomfortable number of nighs sweating and sinking into an apparant dip in the middle I made the mistake of contacting 'Customer Services'. What a joke, it took me all afternoon to get through to them, when I eventu ...

  • Guest 8th Oct 2009

    Reviewer rating: 1 stars


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    Bensons were terrible, they delivered the bed on time but then when we moved into our new house and found we couldnt get the bed up the stairs, they would not take it back or refund it and told me it was my fault and i shouldhave measured the house i was moving to before i bought the bed (which i couldnt do,a nd the bed was in 2 parts and stll wouldnt go up). I wrote to the managing director and the store manager and have had no reply in a month. I had to fork out for another bed (not from Benso ...

  • Guest 7th Oct 2009

    Reviewer rating: 1 stars


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    Do not buy from this company.poorly made and new headboard i purchased cannot use as screwholes in bed are too big,also one of the draws sticks and can hardly get it open.finaly got through to customer service after two weeks and was a waste of time.still waiting for them to ring me back.will never buy from them again.

  • Guest 22nd Sep 2009

    Reviewer rating: 1 stars


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    hi everybody please stay away from Benson for beds, I have recently purchased a new bed set and then ran into financial difficulties and decided I wanted to cancel and get a refund, not the bed is not delivered yet I was told it was up to the area manager to decide weather as a good will gesture to give me the refund and guess what his answer was no, I cant believe a company as big as this can; offer a 16 or 28 day cooling of period like every other good company, when I questioned the fact that ...

  • Guest 15th Sep 2009

    Reviewer rating: 1 stars


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    Purchased a Kingsdown Sleep to Live 500 bed from Bensons for Beds Shrewsbury. Delivered in April. It was great for the first 2 weeks, then one side of the mattress got softer and softer and eventually was impossible to use. Bensons Customer Service refused to do anything about it saying "carry on using it you will get used to it". The manufacturers were equally unhelpful. Trading Standards were useless. Only route left is to go to the Small Claims Court. If you have a problem with Bensons and ha ...

  • Guest 15th Sep 2009

    Reviewer rating: 1 stars


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    Bensons claim on their litrature that we can be sure of "help and advice and the best after sales service available - and that's guaranteed". Don't believe a word of it. I have just spent the most stressful week of my life attempting to speak to someone who will help me with sme missing bolts. Simple you may think? But they make such a meal of it and are the most obstructive and unhelpful people going.

    They have refused to help me in any way. My only answer now is to throw the bed away an ...

  • Guest 12th Sep 2009

    Reviewer rating: 4 stars


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    we bought a bed from bensons not long ago. we're really happy with our choice.service in the store was brilliant. girl who worked there was really helpful and thanks to her we found the right bed.
    we went to few other stores before going to bensons none on sales people gave us so much information about what we're buing and how to choose the right bed. delivery was on time and really im suprised about all this complaints. i would recommend sleep profile on computer thanks to this i knew what mat ...

  • Guest 28th Aug 2009

    Reviewer rating: 1 stars


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    We had a terrible experience with delivery and as yet have had no reply to our letters from Bensons for Beds Customer Services.

  • GoodCustomerServiceFan Rank: Lance Corporal 8th Aug 2009

    Reviewer rating: 1 stars


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    We didn't have a bad experience instore at Bensons for Beds - it was the delivery that shocked me.

    My husban's colleague took a call at 8.55 to say the driever would be there in 10 mins. My husband went to our flat next door and waited 30 minutes. He called his boss who had the number from the call earlier. He rang and the driver said "I'm here, where are you?" The driver was in the wrong town. He claimed he had been given the wrong details. We suspected that the digit in the first half of ...

  • Guest 28th Jul 2009

    Reviewer rating: 5 stars


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    I purchased my bed from Bensons' Beds prior to reading this site and had a slight panic when I saw all the poor reviews! But as with most things in life, people more readily complain than compliment. To break the trend: I found the salesman very helpful and willing to negotiate, and the delivery men delivered the bed on time as arranged to my 3rd floor flat without breaking sweat (much). We would definitely recommend them to a friend.

  • Guest 27th Jul 2009

    Reviewer rating: 5 stars


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    I purchased a bed from Bensons' Beds prior to reading this web site and had a slight panic when I saw all the poor reviews! Fortunately, as with most things in life, people more readily criticise than take the time to compliment. To break the trend: I found the salesman helpful and willing to negotiate, and the delivery men brought the bed up to my third floor flat without breaking a sweat (much) on time as planned. I would definitely recommend to a friend.

  • hrg207 22nd Jun 2009

    Reviewer rating: 3 stars


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    We ordered a bed from a Bensons concession (in Debenhams) that was closing down. Like other reviewers we got home and googled Bensons. Having read reviews here we thought we were going to be in for a rocky ride. Fortunately it all went well. We were advised by 'phone and text message that the bed would be delivered on the morning of the agreed date and were 'phoned by the delivery crew half an hour before arrival. The bed was in good condition, just one slight mark on the base that sponged off, ...

  • Guest 13th Jun 2009

    Reviewer rating: 0 stars


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    possibly the worst retail encounter i haveever faced at Bensons for Beds. i wont go into detail but benson beds can give you a heart attack if you have any problems. after they take your money you are in the lap of the gods. and believe me just pray that things go right.

  • knewknow 7th Jun 2009

    Reviewer rating: 0.5 stars


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    When the delivery of the mattress we bought from Bensons for Beds took place, the delivery men were rather rude and careless. After having scratched a wall and not even apologising for it, they concluded that they wouldn ' t be able to take the mattress to the bedroom due to the size of the staircase " which is a perfectly normal staircase, by the way. They left in a rush and took the mattress with them, without even trying to think of any alternative or giving us the chance to speak to their b ...

  • Guest 3rd Jun 2009

    Reviewer rating: 0.5 stars


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    Bensons for Beds is an absolutely awful company. The mattress I bought lost shape within 2 weeks and their customer service is terrible. Their policy is not to refund, even when goods are faulty and if you get difficult they ignore you. IF you get the name of someone in Customer Services you won't be put through. They don't bother to reply to letters and the store managers say they can't do anything without the area representative being there. DON'T GO THERE!!!

  • Delbhoy 9th May 2009

    Reviewer rating: 0 stars


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    At Bensons for Beds there are lazy staff, slow delivery

  • Guest 4th May 2009

    Reviewer rating: 4 stars


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    Bought a bedstead from Bensons for Beds a few months ago and had no problems, so have just bought a mattress and again all went according to plan.