Bensons for Beds Reviews

★★★☆☆
2.8 / 5
476
44% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

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Bensons for Beds

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Latest Reviews

★★★★★

“Pleasant, very friendly and efficient service”

Written on: 27/07/2015 by Madelineq417 (1 review written)

We visited your Trostre store late this afternoon and were served by a young lady whom apparently I should not name?. She appeared genuinely interested, gave us good advice on the type of bed and mattress and gave us a clear indication on pricing. We felt valued and as a result bought a bed, mattress and 6 pieces of furniture. Thank you miss nameless for your courteous and friendly manner. … Read Full Review

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★★★★★

“Fantastic service”

Written on: 22/07/2015 by MandyandSteve (0 reviews written)

We received amazing service at Bensons for Beds. Please be assured that the 40 night comfort guarantee is genuinely extremely easy to use. We expected at least a bit of questioning on why we needed a different bed etc. However, one short call to the given number and we were authorised to choose a new mattress, with up to 6 weeks to do so. We originally bought a York ottoman bed frame with a mattress and the assistant we dealt with has been a credit to Bensons from start to finish… Read Full Review

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★★★★★

“Great product & fantastic service”

Written on: 10/07/2015 by RoyR4 (1 review written)

Product is great and good value for money. The salesman in the store in St. Leonard's was very good. The Bensons delivery team were exceptionally helpful, really friendly and a good example of top class customer service! A pleasure to buy from you… Read Full Review

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★★★★★

“fantastic toulouse range”

Written on: 09/07/2015 by Downey409 (1 review written)

We purchased seven items of this beautiful range of bedroom furniture from Bensons Derby Meteor Centre. The quality of the product and the service we received was excellent.The service in the shop was excellent from the start and the furniture itself surpasses any expectations, although one of the delivery men did moan incessantly throughout the delivery. There was a small problem with one of the items but this was dealt with and corrected immediately… Read Full Review

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★★★★★

“Peaceful Slumber”

Written on: 01/07/2015

The service from staff and delivery men have been helpful and very professional. I have had four beds from this company and highly recommend them indeed and will continue to do so… Read Full Review

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★★★★★

“Excellent service”

Written on: 26/06/2015 by Cardenas439 (1 review written)

Dear Sir Madam, I would like to offer my sincere thanks and gratitude to Mark at Bensons Cardiff Gate for the superb help and customer service we received this week purchasing our bedroom furniture. From the moment we walked in to the store on Sunday 21st June, we were made to feel extremely welcome and to browse with no pressure. We fell in love with a Santiago Bed and wardrobes, and decided after searching other department stores that this was the suite for us. Mark again made us very… Read Full Review

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★☆☆☆☆

“Unbelievable Customer Service. Do NOT buy from here.”

Written on: 20/06/2015 by umardar (1 review written)

My parents, both of whom are pensioners, purchased a bed (base & mattress) from Bensons in Solihull in January 2015. My father required a new bed following major surgery on his spine, so they spent as much as they could afford and bought a bedstead and Paris Amethyst mattress from Bensons in Solihull, West Midlands. This particular mattress was chosen after testing as it was the only one comfortable enough to support my father's back. Within 2 months of purchasing the bed, the mattress had… Read Full Review

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★★★★★

“Bensons the Best for Beds”

Written on: 13/06/2015

Well pleased with the bed, filled all my expectations. The delivery was made on the specified day, and at the time quoted. The two delivery men, were very pleasant and efficient, they had the bed upstairs and assembled within 5 minutes, and took all the packing with them, job well done. I would recommend this company to anyone… Read Full Review

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★★★★★

“32 weeks pregnant and the bed broke!”

Written on: 11/06/2015 by Hereinmyrom (1 review written)

Our 3 year old bed collapsed under us on a Sunday morning. Rang the store it was purchased from and they offered me a spare bed (which was delivered 4 hours later) and advised me to call customer services in the morning. After sending some photos to the CS team they promptly rang back and advised a new bed would be delivered within a week! I am very impressed with the customer service and speed with which they sorted everything out for me. At 32 weeks pregnant there was no way sleeping on the… Read Full Review

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★☆☆☆☆

“Dreadful Customer Service”

Written on: 06/06/2015 by JennieL28 (1 review written)

I received faulty goods and they happy accepted the return. Getting my money refunded was a complete nightmare!! The manager in Kings Lynn was the rudest person that I have ever dealt with. I am still awaiting a refund and an apology....I shall not hold my breath! Avoid at all costs!!… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 30/05/2015 by keCombs121 (1 review written)

I spent over £2800 for a king size bed and mattress. I needed them delivered in seven weeks time during half term. The company assured me this would not be a problem. On the delivery day the bed arrived and the delivery men said there was no mattress and this happened many times. I phoned the company three times each time been given a different member of the customer service team with extension number and assured they would call back. Each time they did not. I was even told I had to be patient… Read Full Review

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★★☆☆☆

“In store good, delivery bad”

Written on: 29/05/2015 by Keylaa302 (1 review written)

Bought a king size bed frame and mattress for about £700. In store was very nice - I suspect because at this point they are trying to get you to buy. They gave us a good deal, which in hindsight was done very easily by them so I suspect they have a large profit margin and a lot of flexibility to do deals - it makes me feel sorry for people paying full price!!! Delivery was arranged for a couple of weeks later, which was no issue. The delivery on the other hand was not satisfactory at all in… Read Full Review

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★☆☆☆☆

“Appalling delivery drivers ”

Written on: 19/05/2015

I purchased a luxury bed, mattress and headboard from this company totalling £1543. To date I have only received the bed and mattress, the headboard was not delivered to me, the delivery drivers refused to offload it from their van. The two men arrived, asked where the bed was being delivered to and I told them upstairs. It was a wet day and I asked them to remove their shoes due to my new carpet having been fitted only two days prior. They refused due to health and safety. They did cover… Read Full Review

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★☆☆☆☆

“Late deliveries and bad customer Service ”

Written on: 15/05/2015 by ThaniaMaitland (1 review written)

I bought a super king size bed a month ago, and delivery date was set on Thursday 14 may 2015 between 7am and 1pm.( As I am working Monday , Wednesday and Fridays). I have also been told to leave the room empty as the people who will do the deliver are going to assemble the bed. I have received a call on the delivery date (Thursday 14 may) at 8:30 am informing that they don't have the bed yet and it will be dispatch in a week. I got twins babies who pass to our bed in middle of the night and… Read Full Review

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★☆☆☆☆

“Mattress was ripped when it was delivered. Long wait...”

Written on: 15/05/2015 by Hurst199 (1 review written)

We ordered a new mattress and had to wait nearly three weeks for delivery. I was surprised in store when I was charged £44.50 for delivery as that morning I had looked online and seen delivery was free. When queried I was told that was only on certain products. However, when I got home I found that delivery online is given at £39.50 so who knows where £44.50 came from. Anyway, the mattress was delivered this afternoon and it has a 4 inch rip in it along with a smaller 1 inch rip. This… Read Full Review

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★☆☆☆☆

“customer service non existant”

Written on: 09/05/2015 by Violet259 (1 review written)

My husband and I are both pensioners , we saved and bought a b2z ed from benson for beds.. We paid 2200 for a tv bed/matress we thought the overall length of the bed was 6' 6'' ,when the bed arrived we discovered that was actually 8' log and would not fit i to our bedroom we phoned the company and ordered abed 6'6" long.we had paid with adebit card £2200 the bed we then bought was £1500 we were told we would not be refunded the difference that we would have to get a credit note which we… Read Full Review

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★☆☆☆☆

“Worst Customer Service Ever ”

Written on: 04/05/2015

I ordered the bedstead Tyler Oslo white bed with Mattress. It arrived on the 6th of April as expected however the head and foot board had unsightly cracks on it. I called and was told a replacement would be sent out in five working days as it would be marked as urgent. That didn't happen. My husband phoned and was told it would take a further 10 working days to be delivered. That didn't happen either. After several phone calls its now the 4th of May and still no replacement has arrived. My two… Read Full Review

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★☆☆☆☆

“incorrect purchase deliverd”

Written on: 03/05/2015 by dsg1805 (1 review written)

In good faith i spent £1500,on a bedroom fitment wardrobe set from bensons from there Moreno range it all came xmas eve 2014 as exspected ,for me to discover one peice badly chipped and oner wardrobe door matt finished instead of a hi/polished mirrow door ,i informed the shop and was told it would be march 6th before could be sorted. so had know choice but to wait as had built and put others in place,march came and recieved exactly what i already had so complained and was fobbed off till… Read Full Review

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★★★★★

“pleased customer ”

Written on: 01/05/2015 by RaymondMiller (1 review written)

we went to Bensons looking for an adjustable bed' we were allowed to look round & lay on the beds without being pestered' when we wanted some help when deciding we were ready we asked an assistant for help. She went through everything we wanted to know. she was smashing. The bed was delivered as agreed just as arranged by two really helpful men nothing was too much trouble and they also took away all the packaging. we have had the bed nearly six weeks now and we are really pleased with it… Read Full Review

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★★★★☆

“Just taken delivery of new double bed.All seems OK at...”

Written on: 25/04/2015 by 24Woodward (1 review written)

Just taken delivery of new double bed.All seems OK at he moment but can't comment on the bed itself, however the overall experience has been excellent.Delivery was exactly as promised regarding time , text messages and phone calls in advance.Best of all was the fact that the delivery men took the trouble to walk the bed down my 100 yard drive,a previous delivery by another company was abandoned because of this perceived problem!So many thanks to them. … Read Full Review

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