Bensons for Beds Reviews

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Bensons for Beds

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Latest Reviews

★☆☆☆☆

“Bansons for Beds - Delivery disaster”

Written on: 17/03/2017 by margaretnash (1 review written)

On 31st of December 2016 we ordered 2 beds - bases & mattresses. Order No. B4934193 On that day we were given an AM delivery date of 26th January 2017. The van arrived at PM and only had 2 mattresses. I Phoned to get another delivery date for our beds of AM 16th February 2017 the van arrived at PM with nothing on the van. I Phoned to get another delivery date AM on 6th March 2017 - eventually arrived with our outstanding bases. From 26th January we had cleared out our old bed and were… Read Full Review

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★★★☆☆

“Bed/Mattress Lovely - Customer experience not so good”

Written on: 16/03/2017 by MrsAnnieS (1 review written)

So on 28th December 2016 my husband and I decided that we needed a new bed and went to have a look in Bensons for Beds in Derby. We were encouraged to go on the comfort station so that we knew what sort of mattress would be good for us. We both came out at Level 3 (medium/firm) and were promptly shown 3 different types of mattress and settled on the Sealy Singapore Titanium Mattress. We knew we wanted an ottoman style bed base and chose one because it came in flat pack and told the lady in the… Read Full Review

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★☆☆☆☆

“Terrible, Terrible Service, worst Servive Ever”

Written on: 13/03/2017

I would not recommend Benson for Beds to my worst enemy. The whole experience has been a total nightmare, keeping it short we paid nearly £1400 for an igel bed and it took 2 months , many hours on the telephone and 3 different deliveries (second delivery finally turned up at 21.45) to get our complete and correct order of a divan, mattress and a headboard .How difficult do you think that would be, poor poor service, only exception was the help the store staff gave, unfortunately their hands… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 25/02/2017 by JamiePuckett (1 review written)

Ordered a bed, 1st bed delivered was not what was ordered and delivered on the wrong delivery slot causing a additional half day off work, 2nd bed was what was ordered but damaged, also delivered in the wrong time slot causing additional day off work, 3rd bed delivered was still not in perfect condition but we decided to accept it as already lost 2 days wages with the final half day off. In total lost £404 in wages and was told by "customer services", and I use this phrase in the loosest of… Read Full Review

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★☆☆☆☆

“DEPOSIT RIP OFF ”

Written on: 24/02/2017 by SPENNYLESS (1 review written)

Please measure the access to your bedroom as Bensons don't tell you this when you order your bed, if the mattress or bed doesn't fit up the stairs and has to be returned you will lose your deposit or 20% of the order value. Even if you go back to the shop and choose a different product. The driver who delivered my mattress said they had 4 failed deliveries that morning. It was only 11.30! They appear to make more money from keeping customers deposits than they do selling beds. BEWARE!!!!… Read Full Review

Annetteshuck's Response to SPENNYLESS's Review

Written on: 16/03/2017

We had a similar experience however we went back in and changed our mattress for a zip and link and were charged an extra £300 and they changed our credit agreement without our authorisation. If it hadn't been for the mattress being so comfy I would have definitely given them a 1 or 2 star review!

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★☆☆☆☆

“NO BED ON VAN”

Written on: 23/02/2017 by Jackie1958 (1 review written)

NO BED ON VAN Chose the bed, paid for it, told delivery would be 3 - 4 weeks - not a problem. Day of delivery - phone call to say bed would be delivered within half hour, 10 minutes later phone call to say "bed is not on the van". After several phone calls to shop, customer service, someone said that they would ring us back - no one ever rang us back - we kept ringing - just to be told that it was a warehouse problem - after 2 weeks of us ringing and no one getting back to use we went in… Read Full Review

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★☆☆☆☆

“BENSONS GIVE YOU NIGHTMARES NOT DREAMS ”

Written on: 22/02/2017 by Thorpebv120 (1 review written)

Do not expect to speak to a human in under 60 minutes on Customer Service Line. Delivery promises broken by text message. Totally Disorganised Delivery schedule. Poor Quality beds ours had to be replaced after 5 months due to the damage to the springs made on delivery when the mattress was bent in half. Six week wait for replacement bed. Customer Advisors will not transfer you to a manager at any cost. Will never ever deal with this company again. NIGHTMARE… Read Full Review

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★☆☆☆☆

“Terrible after sales”

Written on: 20/02/2017

Very poor delivery service. We purchased our bed on 28th Dec. Delivery was booked for the 19th Jan. We collapsed our bed the night before so they would be able to put the new bed in our room. On the day they phoned to say they would be with us between 12-1300. A second phone call the same day said they only had our headboard due to a "warehouse issue" and would we like that or wait for the whole bed to be delivered. We said what use is a headboard without a bed so we said we would wait for the… Read Full Review

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★☆☆☆☆

“BENSONS FOR BEDS WILL GIVE YOU NIGHTMARES”

Written on: 17/02/2017 by isthereanynamesleft (1 review written)

Placed a order for a igel mattress only costing over £1000 and arranged for delivery in 3 weeks time. Booked a day off work and waited in nearly 8 hours. Received text and calls from driver on updates through the day. Then he calls me to say I wont be with you after all as I don't have any mattresses. I was gobsmacked, why have you been calling and sending me texts if you don't have my mattress. I don't know, computers got issues the warehouse is broken and nobody knows what's going on. Shoddy… Read Full Review

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★☆☆☆☆

“DO NOT GIVE THIS FIRM YOUR MONEY”

Written on: 16/02/2017 by brianan (1 review written)

Having purchased a new mattress and base,headboard and mattress protector in January, we received an email to say that the delivery would be between 12.00- 18.00 on the specified day. Following their instructions, we removed the old bed from the room and put them in the rear garden as we had arranged from them to be taken to the dump. As the bed had not arrived at 17.00hrs we rang customer services, 30 minutes later someone answered and said that the that all the items we had ordered were on… Read Full Review

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★☆☆☆☆

“Worst Service I've ever experienced”

Written on: 16/02/2017 by Kaydenh101 (1 review written)

I ordered a bed from Bensons just after Christmas. It's still not been delivered and they are 2 months late on delivery. on the first delivery date the confirmed the actual delivery and rang an hour before the time so say they wont' be able to deliver. when I called their delivery depot to escalate I was told there was no senior manager to speak to. After finally getting through to someone they decided to reschedule a month later than the original delivery date. Second delivery date they have… Read Full Review

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★☆☆☆☆

“Regarding Refund of a returned bed, from sittingbourn...”

Written on: 13/02/2017 by ttttjjl (1 review written)

We purchased a bed from benson for beds, when it arrived it was the wrong colour frame, also the bed we was too big for the space in the smaller of the 3 rooms, so we asked to return the bed, we were told there is a fee for returning any bed, that was £143.00 all ok by us, our mistake in choosing the size we chose. Still we thought ok no problems a return was arranged simple enough, the date of collection of the bed was 9th of Jan, we were told once the bed was returned a cheque would be… Read Full Review

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★☆☆☆☆

“Delivery date changed, I wasn't informed! Really terrible.”

Written on: 13/02/2017 by Owen156 (1 review written)

I received a text message on 16th January shortly after I left the Fulham branch, where I placed my order. The message gave me my order number and the proposed delivery date, which was Tuesday 14/02/2017. I then received another text message on 31st January confirming the delivery date of Tuesday 14/02/2017, and that I would be given notice 2 days before to say whether it would be an AM or PM delivery. So, having received this confirmation, I booked the day off work. It's Now Monday 13th… Read Full Review

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★☆☆☆☆

“WORLDS WORST PILLOWS”

Written on: 11/02/2017

BOUGHT A BED AT THE BISHOPBRIGGS RETAIL STORE BED FINE, BOUGHT TWO PILLOWS RECOMMENDED BY THE SALESWOMEN £40 DOWN THE DRAIN, PILLOWS TOTALLY USELESS.HARD UNCOMFORTABLE USED FOR ONE HOUR AT MOST COULD NOT GET TO SLEEP SO CHANGED BACK TO OLD PILLOWS.THIS IS A TRUE REVIEW SAVE YOUR MONEY AND BUY ELSEWHERE.£40 DELIVERY CHARGE AND £40 FOR TWO USELESS PILLOWS NOT CHEEP WILL NEVER GO BACK TO BENSONS… Read Full Review

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★☆☆☆☆

“WORLDS WORST PILLOWS”

Written on: 11/02/2017

BOUGHT A BED AT THE BISHOPBRIGGS RETAIL STORE BED FINE, BOUGHT TWO PILLOWS RECOMMENDED BY THE SALESWOMEN £40 DOWN THE DRAIN, PILLOWS TOTALLY USELESS.HARD UNCOMFORTABLE USED FOR ONE HOUR AT MOST COULD NOT GET TO SLEEP SO CHANGED BACK TO OLD PILLOWS.THIS IS A TRUE REVIEW SAVE YOUR MONEY AND BUY ELSEWHERE.£40 DELIVERY CHARGE AND £40 FOR TWO USELESS PILLOWS NOT CHEEP WILL NEVER GO BACK TO BENSONS… Read Full Review

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★☆☆☆☆

“ABSOLUTELY THE WORST EXPERIENCE EVER - DO NOT BUY FROM...”

Written on: 11/02/2017

Bought a bed march 2015 - came from hellaby warehouse - mattress became unstitched - they sent an inspector who made it much worse - bensons agreed to replace it - due from magna park warehouse - failed to deliver 3 times - still waiting - a chaotic company who have absolutely no idea how to run a business… Read Full Review

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★☆☆☆☆

“Delivery messed up - Rubbish service”

Written on: 10/02/2017 by KaitlynDonaldson8 (1 review written)

Delivery scheduled for 19 Jan for bed frame + mattress + cover. First the driver calls and says it was going to be early, then calls back and it's stuck in traffic! Then he realizes that only the frame is in VAN he decides not to come at all and reschedule. In the end I managed to convince to deliver the frame and re-arrange for the Mattress. But re-arranging for the Mattress was not so easy. Several calls to deposit (tell you to call cust service), customer service (they tell you to call… Read Full Review

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★☆☆☆☆

“Shockingly awful delivery service ”

Written on: 06/02/2017 by Amilija (1 review written)

Delivery Day +18 5 weeks 5 days since order day. Still No Bed or mattress . Not 1 phone call from them. Over 28 Phone calls made to them. 3 proposed delivery days. 3 days wasted. Everyone clueless to the whereabouts of the bed. Benson for Beds = worst company I have ever had to deal with. AVOID!!! … Read Full Review

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★☆☆☆☆

“Cancellation fee rip off”

Written on: 06/02/2017 by Giannao5 (1 review written)

Divan unable to go upstairs had to be returned. Rang customer service for refund of £400 and was told had to pay £80 cancellation fee. Complained and was told I had been advised of their terms and conditions at point of sale but this was untrue. Beware when ordering from Bensons that there are hidden charges Would never recommend this company… Read Full Review

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★★★★★

“GOING OUT OF THEIR WAY TO HELP”

Written on: 29/01/2017 by Tanias86 (1 review written)

It's not very often people have something good to report but I have The staff at Southport Bensons For Beds have in my opinion gone above and beyond the call of duty, they have been outstanding when the delivery for my new Media bed arrived and I found the TV was faulty they took charge when I seemed to be getting nowhere with their own Customer services and with-in a week my new TV is on it's way. so a big thank you… Read Full Review

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