Bensons for Beds Reviews

★★★☆☆
2.8 / 5
44% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

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Bensons for Beds

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Latest Reviews

★★★★★

“new mattress”

Written on: 25/03/2015 by gomersall1443 (1 review written)

my husband & I went into bensons on sunday after the 22nd March, and was greeted by a sales Man called Melvyn.... he was very helpful and nothing was too much trouble, and he knew his job, and had a amusing personalities.. needless to say we did get a mattress after trying quite a few, my husband wanted a firm mattress and I wanted a memory foam, and with Melvyn we both got what we wanted a no 4 with memory foam.... I would definitely go again, and would recommend Bensons to all my family and… Read Full Review

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★★★★★

“Excellent Service”

Written on: 24/03/2015 by tinksandsmee (1 review written)

After visiting two other stores selling beds and not getting anyway, we decided to try Benson's for Beds. How glad we were. The member of staff who attended us was very knowledgeable and listened to our needs. What a refreshing change to have someone take note of your requirements. Needless to say we purchased exactly the bed and mattress that we wanted. Delivery was also exceptional. We were phoned 30 minutes beforehand. The two guys were friendly and cooperative. They took assembled the bed… Read Full Review

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★★★☆☆

“Delivery Drivers Terrible”

Written on: 24/03/2015 by Lol1953 (1 review written)

Chose our bed no problem., staff very informative and helpful. Delivery date quick. Problems came on delivery. Two young guys told me to sign a waiver in case they damaged my wall, then went on to point out that they could damage stairway, damage my lights, bend the mattress so that it didn't sit properly on the bed. When I informed them that if this was the case and that the mattress was bent and didn't sit on the bed properly it would be returned under the 40 day period they just… Read Full Review

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★☆☆☆☆

“Customer Services Terrible”

Written on: 09/03/2015 by Klaw29 (1 review written)

Our bed was missing the end caps to secure the slates into. After contacting our local store they were the most unhelpful people ever, not even prepared to ring around other stores and see if there were caps they could send out. We are now sleeping on the floor on the mattress whilst we wait for Bensons to send the missing parts out. Not at all impressed with their customer services and once you have brought the bed they are not interested in after sales care!!… Read Full Review

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★☆☆☆☆

“Customer service ”

Written on: 08/03/2015 by TonyMarsters (1 review written)

Quite simple do not buy a bed from them. They take your money in my case £1600, and. Bed did not turn up on date given (1 day lost from work) When bed did arrive both large divan drawers broken. On day of replacement they only sent 1 (2nd day lost from work) Not one word of apology. … Read Full Review

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★☆☆☆☆

“Late Delivery is Only the First of Your Problems”

Written on: 03/03/2015 by Lindaw35 (1 review written)

Most of the reviews I have read over a number of review sites have been about late delivery but in our experience, that is really the least of your problems if you purchase from Benson for Beds. Just had a visit from their "independant" inspector who, very scientically, used a piece of rope and a piece of printed card to declare, despite more than a two cm sag on both sides of our bed, there was nothing wrong with it just expected settlement! Bensons use The Comfort Factor" as their… Read Full Review

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★☆☆☆☆

“Bed not delivered”

Written on: 02/03/2015 by Healyvp249 (1 review written)

We ordered a double bed in January to be delivered today the 27th of February for moving into our 1st home. Bensons for beds was the only supplier to let us down with non delivery and no explanation of why it went wrong. Next day they say they will deliver is Thursday 6 days later. Nothing else was offered other than the floor to sleep on after a hugely busy day moving house. Very disappointed with the firm and would not recommend using them… Read Full Review

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★☆☆☆☆

“Delivery charge rip off.”

Written on: 28/02/2015 by Kerfordjones (1 review written)

Went to their Stevenage branch, decided on a bed i wanted (which is self assembly) and was then told there was a delivery charge of £44 , so in other words they reduce the price of the bed and then put it claw back a rip off delivery charge, £10 or £15 i wouldn't mind but £44 no way, Disgusted, Disgusted,, KJ, Stotfold… Read Full Review

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★☆☆☆☆

“false promises”

Written on: 26/02/2015 by varshaj (1 review written)

I had purchased a bed from Bensons for Beds and paid almost 1500 pounds for it. The price I paid was high because it came with a guarantee of 5 years. I was very happy with the mattress for 2 years until it started giving me back pain . I called their call centre , hoping they would give me a replacement as I was in the guarantee period but they sent an engineer to check the bed . He checked it and found depressions of about 3 inches and he passed it saying it had no faults and that its just… Read Full Review

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★★☆☆☆

“Buy Bensons.. Beware.”

Written on: 22/02/2015 by SleeplessinTynemouth (1 review written)

Bought a bed June 14. After 5 months one side of the mattress collapsed. I called Benson's who sent an independant chap to examine. He confirmed that it was a manufacturing fault. I heard nothing from Bensons so I called about a week later and was told that a replacement mattress would be ordered for me that day. (Bit annoyed that it hadn't already been ordered). I chased up the replacement order twice and was eventually told it would be delivered into them the following week. They… Read Full Review

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★☆☆☆☆

“Please don't buy”

Written on: 22/02/2015 by Young237 (1 review written)

Bought this mattress,airflow 500.waste of money ,please don't buy and save yourself plenty of back trouble… Read Full Review

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★★★☆☆

“Bed”

Written on: 21/02/2015 by Landend1966 (1 review written)

Well our bed was supposed to come yesterday between 12pm -6pm it actually arrived at 8pm after 2 calls to store and 3 calls from the store. Our Son took our old bed to the tip yesterday as we couldn't store it but the guy at the store said ' I tell my customers not to get rid of their old bed in case the new one doesn't arrive' very good advert for Bensons I must say, what a stupid thing to say to someone waiting for a new Kingsize bed where did he expect us to store it ? It's very lucky we… Read Full Review

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★☆☆☆☆

“DO NOT USE!!!!”

Written on: 11/02/2015 by Ashlyne392 (1 review written)

Husband and i decided to splash out on a new king size bed, airflow 500 memory foam topper mattress and memory foam pillows at the end of 2012 to a tune of nearly a grand. Was told in the shop that if we wanted a 5 year guarentee with the mattress we would have to pay an additional 25 quid for their mattress protector, which we did. Everything turned up speedily and the only disappointment at the time was the protector which was rubbish. Even on a king it was too saggy and was made of rubbish… Read Full Review

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★☆☆☆☆

“Terrible service - feel insulted”

Written on: 09/02/2015 by bennibs123 (1 review written)

A terrible experience and would not recommend to anyone After being told my bed would be delivered from hours 12.00- 6.00 I booked the day off work to receive the delivery. At 6.00 I had received no bed and no information on what was happening or whether it was even going to turn up. So I rang the store they said it might be later than 6.00. I had to ring them to find this out so id wasted a days holiday at work. so I waited and waited until 8.15 that night to receive my bed meaning I had to… Read Full Review

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★★★★★

“Brilliant delivery men!”

Written on: 06/02/2015 by Carrierbag2 (1 review written)

We have just had our bed delivered and are thrilled with it. The service from the delivery men was fantastic! One in particular was really helpful, nothing was too much trouble and he really went out his way to help us. We live in a 3 storey house with some very tight stairs but they were great and must have been shattered after heaving a superking bed up 2 flights of very tight stairs. They were still smiling at the end and were very friendly. … Read Full Review

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★☆☆☆☆

“Went in to the Colindale store today and purchased an...”

Written on: 02/02/2015 by 65Holman (1 review written)

Went in to the Colindale store today and purchased an Airflow 2000 plus Superking size Mattress. Was served by the Manager who told me that there was a special offer with this mattress and I could buy 4 memory foam sensation pillows for half price.( which I foolishly did) . Upon getting home and reviewing the order I felt it odd that "half price pillows" would cost £29.99 each so I phoned the order line who confirmed that these pillows were not half price but full price and in fact the… Read Full Review

Bensonsforbedscustomerservice's Comment

Written on: 07/02/2015

Dear Customer,

I have sent you an email.

Kind regards,

Jay
Bensons for Beds Customer Services

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Bensonsforbedscustomerservice's Comment

Written on: 07/02/2015

Dear Customer,

I have sent you an email.

Kind regards,

Jay
Bensons for Beds Customer Services

Reply to this comment
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★☆☆☆☆

“It looks like a mockery of the customer.”

Written on: 01/02/2015 by O'Connor1951 (1 review written)

I am very disappointed in the customer service and the lack of communication. I have never been received such horrible customer service, being completely consumer ignorance. Along with that lack of communication, I was never informed for why my items were never delivered. We were specifically told that we would receive our items on the 9th of December but we did not. Next delivery was arranged at 29th of December and gain not delivered and I was not informed for why my items were never… Read Full Review

Hund01's Comment

Written on: 03/02/2015

We had a horrible experience with their incompetent delivery men causing damage to our hallway, have now taken matter further to the furniture ombudsman as benson for beds customer service or lack of should I say is none existence. Very dishonest company, take will take your money and don't want to know after that.

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★★★★★

“Mattress purchase at Kingsway Derby”

Written on: 27/01/2015 by ChrisHolmes37 (1 review written)

We came in to purchase a mattress at the weekend, and just wanted to say how impressed we were with the store and the staff. Not only were they experts at finding the right mattress at the right price. But they were so kind and patient with my young children. We had no idea what we were looking for when we came in, but were certain we had made the right choice when we left. Also the store member in question kept my two entertained whilst we tried all the mattresses out, and when we went to pay… Read Full Review

Bensonsforbedscustomerservice's Response to ChrisHolmes37's Review

Written on: 28/01/2015

Thank you for your recent review and for purchasing through Bensons for Beds. Our staff work hard every day to improve our service so we really appreciate your feedback. I have included your message in our weekly newsletter which goes to all members of staff.

It only remains for us to say we are thrilled with your comments and hope you enjoy your new bed. If you would like to stay up to date on offers, competitions and news please join our group on Facebook.

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★☆☆☆☆

“Never Ever Again”

Written on: 25/01/2015 by Hayes214 (1 review written)

Purchased a mattress 2nd one no complaints, recommended to my daughter who after 2 years has had nothing but trouble, dipping and lump in the middle, back breaking for her partner. The shop where she purchased it from didnt want to know was told to get intouch with customer services, what lovely people NOT helpfull NOT. The messing about sending photos, then to be told not getting a replacement, asking for an inspector to visit to be told we would have to pay, lets not forget they give a 5 year… Read Full Review

Bensonsforbedscustomerservice's Comment

Written on: 28/01/2015

Dear Hayes214,

I am sorry to hear of the service you have received. I have sent you an email and would be grateful if you could provide the requested information in the email so that I can look into this for you.

I look forward to hearing from you,

Kind regards,
Jay
Customer Services

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Magenta15's Comment

Written on: 10/02/2015

Thankyou for the kindest response yet since my daughter and i started all this last year. We have now drawn a line under this and accepted that a guarantee means nothing by bensons for Beds. The 2 people we spoke to at customer services had the same view there was nothing wrong with the mattress. My daughter is going elswhere for a new one.

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★★★★★

“Worksop Shop's Brilliant! ”

Written on: 21/01/2015 by EllieBensons (1 review written)

Went to other companies in Notts area, finally ended up at Bensons Worksop. Excellent value for money, staff are an asset to the company and service is outstanding. Why we wasted our time with other companies beforehand, I'll never know. Great team of workers at Bensons who helped but not hindered whilst we were making our selection. Thanks for making the visit so stress free… Read Full Review

Bensonsforbedscustomerservice's Response to EllieBensons's Review

Written on: 28/01/2015

Thank you for your recent review and for purchasing through Bensons for Beds. Our staff work hard every day to improve our service so we really appreciate your feedback. I have included your message in our weekly newsletter which goes to all members of staff.

It only remains for us to say we are thrilled with your comments and hope you enjoy your new bed. If you would like to stay up to date on offers, competitions and news please join our group on Facebook.

Kind regards,
Jay
Customer Services

Reply to this comment
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