Bensons for Beds Reviews

★★★☆☆
2.8 / 5
455
44% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

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Bensons for Beds

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Latest Reviews

★☆☆☆☆

“feel ripped off”

Written on: 18/04/2015 by 389McKenna (1 review written)

brought the connoisseur supreme mattress for over £1200 because i was getting back ache and migraines from my mattress decided to treat myself after being convinced by the assistant it was the best and as i wanted level 2 softest opted to get it. its now arrived and feels like a concrete slap no where near as soft as in the shop i've now been informed depending on my bed base this can effect how the mattress feels not that this was explained to me in the shop by the lady who was quick enough… Read Full Review

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★★★★★

“No Regrets”

Written on: 16/04/2015 by Haleighm84 (1 review written)

My entire experience of Bensons for Beds was positive. From the quality of service from the staff to the quality of the bed and mattress that I purchased. Very happy with the overall experience and I would definitely recommend to friends and family in the future… Read Full Review

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★☆☆☆☆

“Really bad customer service”

Written on: 13/04/2015 by 258Alexander (1 review written)

We ordered a “conniseur supreme king size” cost £1,099 1 week later the price had dropped by £100. Contacted Bensons and they refused to change the price (Unfortunately we had paid a deposit) It has now been reduced by another £50 Hope you enjoy the £150 Bensons. I will never buy anything from you again and will make sure that my family and friends don't either. Must say the sales assistant was fantastic and couldn't apologise enough for the companys behaviour… Read Full Review

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★☆☆☆☆

“what a disgrace”

Written on: 10/04/2015 by garypara (1 review written)

Ordered bed in february wasnt told about delivery until i paid, delivery organised nearly 2 months later, no delivery due to an accident apparently, when the bed did arrive no mattress or mattress protector which i ordered, so i sent bed back, went for a refund was persuaded not to by salesman,was assured i would get all 3 bits next time, next delivery arranged 2 weeks later, no delivery couldn't find mattress going to get money back now what a disgrace… Read Full Review

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★★☆☆☆

“Three deliveries before damaged bed was replaced”

Written on: 04/04/2015 by 287Reid (1 review written)

I bought a New bed and matress and the delivery drivers turned up on time and were very helpful and polite. They delivered the bed upstairs without any problems. So far so good. However, the bed was damaged. I rang the customer service department, who without a quibble ordered a replacement part for the bed. I took another day off to wait for the delivery and when I opened the undamaged box I found that the replacement part was more damaged than the original. In fact the entire left hand side… Read Full Review

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★★★★★

“new mattress”

Written on: 25/03/2015 by gomersall1443 (1 review written)

my husband & I went into bensons on sunday after the 22nd March, and was greeted by a sales Man called Melvyn.... he was very helpful and nothing was too much trouble, and he knew his job, and had a amusing personalities.. needless to say we did get a mattress after trying quite a few, my husband wanted a firm mattress and I wanted a memory foam, and with Melvyn we both got what we wanted a no 4 with memory foam.... I would definitely go again, and would recommend Bensons to all my family and… Read Full Review

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★★★★★

“Excellent Service”

Written on: 24/03/2015 by tinksandsmee (1 review written)

After visiting two other stores selling beds and not getting anyway, we decided to try Benson's for Beds. How glad we were. The member of staff who attended us was very knowledgeable and listened to our needs. What a refreshing change to have someone take note of your requirements. Needless to say we purchased exactly the bed and mattress that we wanted. Delivery was also exceptional. We were phoned 30 minutes beforehand. The two guys were friendly and cooperative. They took assembled the bed… Read Full Review

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★★★☆☆

“Delivery Drivers Terrible”

Written on: 24/03/2015 by Lol1953 (1 review written)

Chose our bed no problem., staff very informative and helpful. Delivery date quick. Problems came on delivery. Two young guys told me to sign a waiver in case they damaged my wall, then went on to point out that they could damage stairway, damage my lights, bend the mattress so that it didn't sit properly on the bed. When I informed them that if this was the case and that the mattress was bent and didn't sit on the bed properly it would be returned under the 40 day period they just… Read Full Review

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★☆☆☆☆

“Customer Services Terrible”

Written on: 09/03/2015 by Klaw29 (1 review written)

Our bed was missing the end caps to secure the slates into. After contacting our local store they were the most unhelpful people ever, not even prepared to ring around other stores and see if there were caps they could send out. We are now sleeping on the floor on the mattress whilst we wait for Bensons to send the missing parts out. Not at all impressed with their customer services and once you have brought the bed they are not interested in after sales care!!… Read Full Review

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★☆☆☆☆

“Customer service ”

Written on: 08/03/2015 by TonyMarsters (1 review written)

Quite simple do not buy a bed from them. They take your money in my case £1600, and. Bed did not turn up on date given (1 day lost from work) When bed did arrive both large divan drawers broken. On day of replacement they only sent 1 (2nd day lost from work) Not one word of apology. … Read Full Review

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★☆☆☆☆

“Late Delivery is Only the First of Your Problems”

Written on: 03/03/2015 by Lindaw35 (1 review written)

Most of the reviews I have read over a number of review sites have been about late delivery but in our experience, that is really the least of your problems if you purchase from Benson for Beds. Just had a visit from their "independant" inspector who, very scientically, used a piece of rope and a piece of printed card to declare, despite more than a two cm sag on both sides of our bed, there was nothing wrong with it just expected settlement! Bensons use The Comfort Factor" as their… Read Full Review

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★☆☆☆☆

“Bed not delivered”

Written on: 02/03/2015 by Healyvp249 (1 review written)

We ordered a double bed in January to be delivered today the 27th of February for moving into our 1st home. Bensons for beds was the only supplier to let us down with non delivery and no explanation of why it went wrong. Next day they say they will deliver is Thursday 6 days later. Nothing else was offered other than the floor to sleep on after a hugely busy day moving house. Very disappointed with the firm and would not recommend using them… Read Full Review

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★☆☆☆☆

“Delivery charge rip off.”

Written on: 28/02/2015 by Kerfordjones (1 review written)

Went to their Stevenage branch, decided on a bed i wanted (which is self assembly) and was then told there was a delivery charge of £44 , so in other words they reduce the price of the bed and then put it claw back a rip off delivery charge, £10 or £15 i wouldn't mind but £44 no way, Disgusted, Disgusted,, KJ, Stotfold… Read Full Review

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★☆☆☆☆

“false promises”

Written on: 26/02/2015 by varshaj (1 review written)

I had purchased a bed from Bensons for Beds and paid almost 1500 pounds for it. The price I paid was high because it came with a guarantee of 5 years. I was very happy with the mattress for 2 years until it started giving me back pain . I called their call centre , hoping they would give me a replacement as I was in the guarantee period but they sent an engineer to check the bed . He checked it and found depressions of about 3 inches and he passed it saying it had no faults and that its just… Read Full Review

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★★☆☆☆

“Buy Bensons.. Beware.”

Written on: 22/02/2015 by SleeplessinTynemouth (1 review written)

Bought a bed June 14. After 5 months one side of the mattress collapsed. I called Benson's who sent an independant chap to examine. He confirmed that it was a manufacturing fault. I heard nothing from Bensons so I called about a week later and was told that a replacement mattress would be ordered for me that day. (Bit annoyed that it hadn't already been ordered). I chased up the replacement order twice and was eventually told it would be delivered into them the following week. They… Read Full Review

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★☆☆☆☆

“Please don't buy”

Written on: 22/02/2015 by Young237 (1 review written)

Bought this mattress,airflow 500.waste of money ,please don't buy and save yourself plenty of back trouble… Read Full Review

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★★★☆☆

“Bed”

Written on: 21/02/2015 by Landend1966 (1 review written)

Well our bed was supposed to come yesterday between 12pm -6pm it actually arrived at 8pm after 2 calls to store and 3 calls from the store. Our Son took our old bed to the tip yesterday as we couldn't store it but the guy at the store said ' I tell my customers not to get rid of their old bed in case the new one doesn't arrive' very good advert for Bensons I must say, what a stupid thing to say to someone waiting for a new Kingsize bed where did he expect us to store it ? It's very lucky we… Read Full Review

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★☆☆☆☆

“DO NOT USE!!!!”

Written on: 11/02/2015 by Ashlyne392 (1 review written)

Husband and i decided to splash out on a new king size bed, airflow 500 memory foam topper mattress and memory foam pillows at the end of 2012 to a tune of nearly a grand. Was told in the shop that if we wanted a 5 year guarentee with the mattress we would have to pay an additional 25 quid for their mattress protector, which we did. Everything turned up speedily and the only disappointment at the time was the protector which was rubbish. Even on a king it was too saggy and was made of rubbish… Read Full Review

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★☆☆☆☆

“Terrible service - feel insulted”

Written on: 09/02/2015 by bennibs123 (1 review written)

A terrible experience and would not recommend to anyone After being told my bed would be delivered from hours 12.00- 6.00 I booked the day off work to receive the delivery. At 6.00 I had received no bed and no information on what was happening or whether it was even going to turn up. So I rang the store they said it might be later than 6.00. I had to ring them to find this out so id wasted a days holiday at work. so I waited and waited until 8.15 that night to receive my bed meaning I had to… Read Full Review

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★★★★★

“Brilliant delivery men!”

Written on: 06/02/2015 by Carrierbag2 (1 review written)

We have just had our bed delivered and are thrilled with it. The service from the delivery men was fantastic! One in particular was really helpful, nothing was too much trouble and he really went out his way to help us. We live in a 3 storey house with some very tight stairs but they were great and must have been shattered after heaving a superking bed up 2 flights of very tight stairs. They were still smiling at the end and were very friendly. … Read Full Review

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