Bensons for Beds Reviews

★★★☆☆
2.8 / 5
472
43% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

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Bensons for Beds

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Latest Reviews

★★★★★

“Peaceful Slumber”

Written on: 01/07/2015

The service from staff and delivery men have been helpful and very professional. I have had four beds from this company and highly recommend them indeed and will continue to do so… Read Full Review

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★★★★★

“Excellent service”

Written on: 26/06/2015 by Cardenas439 (1 review written)

Dear Sir Madam, I would like to offer my sincere thanks and gratitude to Mark at Bensons Cardiff Gate for the superb help and customer service we received this week purchasing our bedroom furniture. From the moment we walked in to the store on Sunday 21st June, we were made to feel extremely welcome and to browse with no pressure. We fell in love with a Santiago Bed and wardrobes, and decided after searching other department stores that this was the suite for us. Mark again made us very… Read Full Review

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★☆☆☆☆

“Unbelievable Customer Service. Do NOT buy from here.”

Written on: 20/06/2015 by umardar (1 review written)

My parents, both of whom are pensioners, purchased a bed (base & mattress) from Bensons in Solihull in January 2015. My father required a new bed following major surgery on his spine, so they spent as much as they could afford and bought a bedstead and Paris Amethyst mattress from Bensons in Solihull, West Midlands. This particular mattress was chosen after testing as it was the only one comfortable enough to support my father's back. Within 2 months of purchasing the bed, the mattress had… Read Full Review

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★★★★★

“Bensons the Best for Beds”

Written on: 13/06/2015

Well pleased with the bed, filled all my expectations. The delivery was made on the specified day, and at the time quoted. The two delivery men, were very pleasant and efficient, they had the bed upstairs and assembled within 5 minutes, and took all the packing with them, job well done. I would recommend this company to anyone… Read Full Review

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★★★★★

“32 weeks pregnant and the bed broke!”

Written on: 11/06/2015 by Hereinmyrom (1 review written)

Our 3 year old bed collapsed under us on a Sunday morning. Rang the store it was purchased from and they offered me a spare bed (which was delivered 4 hours later) and advised me to call customer services in the morning. After sending some photos to the CS team they promptly rang back and advised a new bed would be delivered within a week! I am very impressed with the customer service and speed with which they sorted everything out for me. At 32 weeks pregnant there was no way sleeping on the… Read Full Review

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★☆☆☆☆

“Dreadful Customer Service”

Written on: 06/06/2015 by JennieL28 (1 review written)

I received faulty goods and they happy accepted the return. Getting my money refunded was a complete nightmare!! The manager in Kings Lynn was the rudest person that I have ever dealt with. I am still awaiting a refund and an apology....I shall not hold my breath! Avoid at all costs!!… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 30/05/2015 by keCombs121 (1 review written)

I spent over £2800 for a king size bed and mattress. I needed them delivered in seven weeks time during half term. The company assured me this would not be a problem. On the delivery day the bed arrived and the delivery men said there was no mattress and this happened many times. I phoned the company three times each time been given a different member of the customer service team with extension number and assured they would call back. Each time they did not. I was even told I had to be patient… Read Full Review

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★★☆☆☆

“In store good, delivery bad”

Written on: 29/05/2015 by Keylaa302 (1 review written)

Bought a king size bed frame and mattress for about £700. In store was very nice - I suspect because at this point they are trying to get you to buy. They gave us a good deal, which in hindsight was done very easily by them so I suspect they have a large profit margin and a lot of flexibility to do deals - it makes me feel sorry for people paying full price!!! Delivery was arranged for a couple of weeks later, which was no issue. The delivery on the other hand was not satisfactory at all in… Read Full Review

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★☆☆☆☆

“Appalling delivery drivers ”

Written on: 19/05/2015

I purchased a luxury bed, mattress and headboard from this company totalling £1543. To date I have only received the bed and mattress, the headboard was not delivered to me, the delivery drivers refused to offload it from their van. The two men arrived, asked where the bed was being delivered to and I told them upstairs. It was a wet day and I asked them to remove their shoes due to my new carpet having been fitted only two days prior. They refused due to health and safety. They did cover… Read Full Review

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★☆☆☆☆

“Late deliveries and bad customer Service ”

Written on: 15/05/2015 by ThaniaMaitland (1 review written)

I bought a super king size bed a month ago, and delivery date was set on Thursday 14 may 2015 between 7am and 1pm.( As I am working Monday , Wednesday and Fridays). I have also been told to leave the room empty as the people who will do the deliver are going to assemble the bed. I have received a call on the delivery date (Thursday 14 may) at 8:30 am informing that they don't have the bed yet and it will be dispatch in a week. I got twins babies who pass to our bed in middle of the night and… Read Full Review

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★☆☆☆☆

“Mattress was ripped when it was delivered. Long wait...”

Written on: 15/05/2015 by Hurst199 (1 review written)

We ordered a new mattress and had to wait nearly three weeks for delivery. I was surprised in store when I was charged £44.50 for delivery as that morning I had looked online and seen delivery was free. When queried I was told that was only on certain products. However, when I got home I found that delivery online is given at £39.50 so who knows where £44.50 came from. Anyway, the mattress was delivered this afternoon and it has a 4 inch rip in it along with a smaller 1 inch rip. This… Read Full Review

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★☆☆☆☆

“customer service non existant”

Written on: 09/05/2015 by Violet259 (1 review written)

My husband and I are both pensioners , we saved and bought a b2z ed from benson for beds.. We paid 2200 for a tv bed/matress we thought the overall length of the bed was 6' 6'' ,when the bed arrived we discovered that was actually 8' log and would not fit i to our bedroom we phoned the company and ordered abed 6'6" long.we had paid with adebit card £2200 the bed we then bought was £1500 we were told we would not be refunded the difference that we would have to get a credit note which we… Read Full Review

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★☆☆☆☆

“Worst Customer Service Ever ”

Written on: 04/05/2015

I ordered the bedstead Tyler Oslo white bed with Mattress. It arrived on the 6th of April as expected however the head and foot board had unsightly cracks on it. I called and was told a replacement would be sent out in five working days as it would be marked as urgent. That didn't happen. My husband phoned and was told it would take a further 10 working days to be delivered. That didn't happen either. After several phone calls its now the 4th of May and still no replacement has arrived. My two… Read Full Review

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★☆☆☆☆

“incorrect purchase deliverd”

Written on: 03/05/2015 by dsg1805 (1 review written)

In good faith i spent £1500,on a bedroom fitment wardrobe set from bensons from there Moreno range it all came xmas eve 2014 as exspected ,for me to discover one peice badly chipped and oner wardrobe door matt finished instead of a hi/polished mirrow door ,i informed the shop and was told it would be march 6th before could be sorted. so had know choice but to wait as had built and put others in place,march came and recieved exactly what i already had so complained and was fobbed off till… Read Full Review

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★★★★★

“pleased customer ”

Written on: 01/05/2015 by RaymondMiller (1 review written)

we went to Bensons looking for an adjustable bed' we were allowed to look round & lay on the beds without being pestered' when we wanted some help when deciding we were ready we asked an assistant for help. She went through everything we wanted to know. she was smashing. The bed was delivered as agreed just as arranged by two really helpful men nothing was too much trouble and they also took away all the packaging. we have had the bed nearly six weeks now and we are really pleased with it… Read Full Review

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★★★★☆

“Just taken delivery of new double bed.All seems OK at...”

Written on: 25/04/2015 by 24Woodward (1 review written)

Just taken delivery of new double bed.All seems OK at he moment but can't comment on the bed itself, however the overall experience has been excellent.Delivery was exactly as promised regarding time , text messages and phone calls in advance.Best of all was the fact that the delivery men took the trouble to walk the bed down my 100 yard drive,a previous delivery by another company was abandoned because of this perceived problem!So many thanks to them. … Read Full Review

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★★★★★

“young sales lady was so helpful”

Written on: 23/04/2015 by SimonWeston (2 reviews written)

The thought of buying a new bed was one of dread as i was sure we would end up disagreeing however the young lady in the Lincoln Superstore was excellent. Asked plenty of questions, listened to our ideas, made suggestions, got us to try a number of different beds. She helped us narrow down our choices to the point of two - she made us try them both a few more times and then helped us chose the extras. Finally explained all about the 0% finance, also arranged delivery on a day to suit us -… Read Full Review

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★☆☆☆☆

“feel ripped off”

Written on: 18/04/2015 by 389McKenna (1 review written)

brought the connoisseur supreme mattress for over £1200 because i was getting back ache and migraines from my mattress decided to treat myself after being convinced by the assistant it was the best and as i wanted level 2 softest opted to get it. its now arrived and feels like a concrete slap no where near as soft as in the shop i've now been informed depending on my bed base this can effect how the mattress feels not that this was explained to me in the shop by the lady who was quick enough… Read Full Review

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★★★★★

“No Regrets”

Written on: 16/04/2015 by Haleighm84 (1 review written)

My entire experience of Bensons for Beds was positive. From the quality of service from the staff to the quality of the bed and mattress that I purchased. Very happy with the overall experience and I would definitely recommend to friends and family in the future… Read Full Review

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★☆☆☆☆

“Really bad customer service”

Written on: 13/04/2015 by 258Alexander (1 review written)

We ordered a “conniseur supreme king size” cost £1,099 1 week later the price had dropped by £100. Contacted Bensons and they refused to change the price (Unfortunately we had paid a deposit) It has now been reduced by another £50 Hope you enjoy the £150 Bensons. I will never buy anything from you again and will make sure that my family and friends don't either. Must say the sales assistant was fantastic and couldn't apologise enough for the companys behaviour… Read Full Review

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