Bensons for Beds Reviews

★★★☆☆
2.8 / 5
44% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

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Bensons for Beds

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Latest Reviews

★★★★★

“Bought a king size bed from bensons at crown point ...”

Written on: 21/11/2014 by mallydb (1 review written)

Bought a king size bed from bensons at crown point leeds it had two faults the staff at crown point were very helpful and sympathethic as were bensons customer services.They arranged to exchange the bed straight away no problems,no hassle.First class service from a first class company… Read Full Review

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★☆☆☆☆

“Waste my time”

Written on: 20/11/2014

I placed an order for a bed to be delivered today 20th November and was given a delivery time range between 12 noon and 6pm. I had to take the afternoon off work to wait in for the delivery. Guess what don't believe it when they say it will be delivered on the day or between the times given, no delivery, no phone call to say it wasn't coming and you can't even contact the company on the phone as the office closes at half past five. If I don't get it delivered tomorrow at a time suitable to me I… Read Full Review

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★☆☆☆☆

“Never buy from this company”

Written on: 19/11/2014

We ordered the complete range of the Moreno back in August, Received our first delivery in October after waiting for all of it to be built in Germany. Our first delivery came and everything apart from overbed unit was incorrect this was down to the store manager at the time placing the order incorrectly, We were told we would have to re order again and wait another 6-7 weeks for the correct furniture. Our new furniture was to come on two delivery's over a two week period and in the mean time… Read Full Review

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★☆☆☆☆

“Appauling unacceptable service”

Written on: 10/11/2014 by JuliePatton (1 review written)

Purchased a bed and mattress online in good faith on 25th of September. Bedshed and Bensons for bed are the same company but please stay clear and don't try to buy a bed from them. My seven year old son has been sleeping on the floor for weeks because of them and they STILL HAVN'T PROVIDED THE GOODS!!!!!!! I got a text confirming delivery of the goods on 20/10/14 so arranged the day off work to accept delivery. It did not arrive and no explaination was given. I contacted customer services who… Read Full Review

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★☆☆☆☆

“Hip Hop furniture bedside cabinet”

Written on: 07/11/2014 by sequin2000 (1 review written)

Bought to match the range for £100. Son spilt some water on it and it is now bubbled, warped and stained. Customer service say don't get water near it but it's a bedside cabinet. Never seen wood react like this. Dont waste your money… Read Full Review

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★☆☆☆☆

“faulty bed”

Written on: 06/11/2014 by paulinemccarneyy (1 review written)

sales was excellent.delivery was £50.bit steep.we purchased the bed in april this year only to find the legs have folded underneath.service rubbish . dont seem to receive e-mails or photos . does not seem to matter that we are sleeping on the floor and pensioners at that . would not reccomend bensons for beds… Read Full Review

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★☆☆☆☆

“rip of money,worst delivery service,scary customer service”

Written on: 04/11/2014 by William200 (1 review written)

I bought superking size bed from bensons for beds.bed did not arrive on the delivery day.called store and they told it will take an other week. on delivery day just came knocked at the door and left bed in the passage.blocked rooms enterance. when we opened the bed stus were missing. called help line on Thursday and its Tuesday today but still waiting for studs. called help line and they told they posted 4 studs bus the base needs 6 studs. don't waste your money to go to benson for beds… Read Full Review

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★★★★★

“Bensonsforbeds Oxford Square Blackpool Lancs”

Written on: 03/11/2014

Amazing customer service from all the team. Nothing was too much trouble, they gave us expert advice, were kind and friendly, a wonderful experience in shopping , which is very hard to find these days. We would certainly recommend them to family, friends and anybody who needs help in finding their perfect bed. Well done to the manager and his lovely staff. … Read Full Review

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★☆☆☆☆

“Appalling service”

Written on: 03/11/2014 by khSchroeder46 (1 review written)

I went to my nearest store to order a bed but the service was cold. My bed was to be delivered on the 31st of October - myself and my husband took annual leave on the due delivery date, we took our old bed apart all in readiness for the arrival of our new bed. At 4:30pm I rang the store as the bed had still not been delivered, I was informed deliveries go on till 6:00pm. 6:00pm the bed still had not arrived and I rang customer services , I was informed that my delivery had been changed to 6th… Read Full Review

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★★★★★

“Store and delivery staff”

Written on: 27/10/2014

Bought both a wardrobe and a bed from Bensons. Wardrobe delivered and fitted last week by Wellemobel and bed delivered and put together yesterday. Very impressed by the delivery men / fitters as they were polite, efficient and tidy and especially liked that they rang beforehand to tell me they were on their way and arrived on time. Store staff were helpful and obviously knew their stock and answered all my questions before my decision to buy. I would be happy to use Bensons again ant to… Read Full Review

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★☆☆☆☆

“Don't be fooled by the 40 day exchange warranty”

Written on: 20/10/2014 by 374O'Grady (1 review written)

After my husband and I purchased a Firm 5 comfort rating from Bensons for Beds we came to the conclusion after several nights lack of sleep that it was far to hard for us. We had tried it out in the store but apparently common sense should have prevailed and we should have realised that the store stock had been laid on numerous times and would be softer. We rang The store to see if they could do anything and was informed to contact Customer Services which we did. They said that the warranty… Read Full Review

Caroley's Comment

Written on: 13/11/2014

After contacting Bensons Head office and speaking with their Platinum advisor we now have satisfaction. The mattress proved to be faulty and she swiftly authorised us to pick a replacement. We have now had two excellent nights sleep on our new mattress. Well done you are an angel and you obviously value your customers. I would now recommend Bensons but be warned if you do have a problem don't use the customer services or the store to lodge your complaint. They do not take ownership and have no authority to progress further other than logging the details. Go to the top

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★☆☆☆☆

“They tricked us into paying a double delivery fee=£80”

Written on: 17/10/2014

Never buying anything from them again. We bought a £600 orto mattress at Croydon store. With a house to furnish after moving and working far, we couldn't get days off for deliveries so we asked for evenings, or weekends. They said no prob just to sell the mattress. We paid £40 delivery fee. It turns out that it just covered for delivery to the store itself!! So they called to say to pay another £40 CASH in hand to delivery guy to get it home! We complained but after 2 months sleeping on the… Read Full Review

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★☆☆☆☆

“so sad”

Written on: 16/10/2014 by hangerbird (1 review written)

Bensons could not have been more helpful. Bought on line as had Sealy beds for more years tha I would like to recall. This was a a Sealy Backcaare. rated by thir website reviews as wondeerful Having a severe back and hip problems Inthought when it arrived it was faulty, Ho probs Bensons picked up and exchanged How wrong I was. It is an absolutely appalling mattress. Worst ever. They have over 3 months of attempted reviews refused to publish. WHAT WOOULD I HAVE LIGHTE… Read Full Review

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★☆☆☆☆

“So fault was eventually accepted as not mine”

Written on: 16/10/2014 by Terrymcfarlane (1 review written)

Having paid £600 for a matress it developed a bulge after only 3 weeks. Bensons sent engineers who inferred it was my abuse that caused the fault. After kicking up a fuss they sent a second engineer after threat of Trading Standards and they said that bed was not fit for purpose! and after a further week having had to stay in for a third time the mattress taken back before I could return to store to get my refund. Only got a measly £30 compensation for: 1. the disagreeable intonation of… Read Full Review

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★★★★★

“Bensons for Beds Delivery Men ”

Written on: 15/10/2014 by TyBowman3 (1 review written)

The day my bed was delivered it was pouring with rain and I was concerned about the new bed and my carpets getting wet or dirty. However, the delivery men went out of their way to be considerate and appreciative of my new bed, carpets and property. They were also very clean in themselves, which isn't always the case with some delivery people. They put the divan together, then the mattress on to the divan plus fitted my old head board onto the new divan at all times taking into consideration my… Read Full Review

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★☆☆☆☆

“Keep away from”

Written on: 15/10/2014 by Blacktax7 (1 review written)

Appalling customer service don't trust what their salesman say and read small print on terms and conditions . They don't help you one bit… Read Full Review

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★☆☆☆☆

“Appalling Service Keep Clear”

Written on: 15/10/2014 by TrippHiggins40 (1 review written)

My wife and i have just moved house and ordered a double bed and mattress from this company at a combined price of about £700. When the bed came it had the right headboard but the wrong middle. We phoned the company up daily over about 1 week to be told that it will take a month to get the correct parts delivered and that we cannot have a refund until the parts until the bed has been collected. We are buying from a different company and progressing a refund. This is the first time we have… Read Full Review

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★★☆☆☆

“Benson for beds poor customer service”

Written on: 13/10/2014

Delivered a bed and was faulty. Ordered a replacement and had to pay extra for it. Delivered new bed and didn't ask for old bed back. Half hour later came back n asked for old bed back. It was not dismantled so said they had to take my new replacement bed away again and I had to arrange a new delivery date when the old one was dismantled. Arranged new delivery with a six hour slot. Had an emergency and called them to say so and could I have an approximate as I had to dash out for at least an… Read Full Review

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★★★★★

“Great service from the BFB in Yeovil”

Written on: 11/10/2014 by C5Bocker (3 reviews written)

Went into Yeovil branch and the service was great. All my questions were answer, nothing seemed to be to much bother, K was really helpful and polite. I ordered a double bed and mattress, and was given a timeslot and delivery day for 2 weeks later. Arrive on time with no issues. The quality of the bed and mattress is good and not too much trouble to put together. All in all I am really happy with the service I got from Benson for Beds… Read Full Review

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★☆☆☆☆

“Do not let Bensons deliver to your home”

Written on: 10/10/2014 by Jensen1991 (1 review written)

I had a mattress delivered, the delivery men damaged the wall paper above the stairs. I contacted customer services who told me the delivery men denied all responsibility… Read Full Review

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