Bensons for Beds Reviews

★★★☆☆
2.5 / 5
576
38% of users recommend this
  • Quality of service

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Bensons for Beds

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Latest Reviews

★☆☆☆☆

“Delivery cost”

Written on: 23/05/2016 by Callegeranio (1 review written)

I have ordered two single mattresses only, delivery £44.50, what was I thinking, outrageous cost, will remember this, not told that having them delivered am would cost me £5.50, beware… Read Full Review

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★☆☆☆☆

“Delivery service a joke, customer service not much better”

Written on: 21/05/2016 by JefferyChristie (1 review written)

Staff in shop could not fault assistant was helpful in everyway possible, things went downhill on day of deliverly. I took a day off work so that I could be at home all day for the delivery, yet I get call saying that they had tried to deliver it but nobody was home so they have gone away and will not be delivering it, yet I am there to answer the phone,so I then phoned up customer service who basically said that the drivers had turned up and what did I want her to do about it. We should of… Read Full Review

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★★★☆☆

“self assebly”

Written on: 20/05/2016 by Dalrymple351 (1 review written)

Not told self assembly until we had paid. Sales assiatant said 4 screws to put in. Not true double leather bed with lift up base storage took hours. Needed a trades to assemble. Also delivery over 4 hours late. Beds lovely once put together but would not boy from here again. Sorry… Read Full Review

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★☆☆☆☆

“A company with no future !”

Written on: 19/05/2016 by Luz37 (1 review written)

My wife and I recently bought a kind sized bed , mattress, headboard , two mattress toppers and two fitted sheets. Total cost, £1.585.26. In brief it took 16 days to deliver, in itself not too bad. The problem being that the sheets and toppers didn't arrive with the delivery. Not normally too much of a problem but when you've just got rid of your old bed which happened to be smaller, it rendered the bed unusable ! On talking to customer services,they said it was the delivery drivers fault and… Read Full Review

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★☆☆☆☆

“Can not deliver what you order.. AVOID”

Written on: 17/05/2016 by Garfandchar (2 reviews written)

Both myself and my parents separately ordered beds from Bensons. My parents had to delay delivery due to decorating and was told they would be charged. When it came to delivery they said they couldn't deliver not because it wasn't in stock. A new date was arranged and on the delivery date they called and said they couldn't deliver it... They're are still waiting. With my bed, I took down my old bed the day before delivery and threw it away for he carpet to fitted. I then got the call to… Read Full Review

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★★☆☆☆

“Appalling Customer Service”

Written on: 13/05/2016 by dsCarlson217 (1 review written)

When I last ordered furniture from them, they forgot to deliver a chest of drawers, which they eventually delivered after having to make various phone calls. Recently, however, I ordered a bed from Bensons, and they delivered the wrong size of mattress. I called them, to be told they would call back, which they didn't. This happened twice. When I called back again, I was told that the mattress looks fine in the picture, and is the right size. I told the "Customer Service Assistant" that it… Read Full Review

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★★☆☆☆

“faulty mattress”

Written on: 12/05/2016 by AllanWeeks347 (1 review written)

Bought a bed in July 2014 spring came through in April 2016 cutting my grandsons knee. Sent replacement today but would not take away the old one due to slight marks. (Not urine or faeces). Customer service of no use just kept hiding behind health & safety… Read Full Review

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★☆☆☆☆

“second delivery of bed and headboad,just like original...”

Written on: 06/05/2016 by Archer246 (1 review written)

second delivery of bed and headboad,just like original delivery base was marked with fingerprints and top of headboard frame snapped.Assistant manager at Livingston branch does not care about customer care,did not know who her CEO name was.Avoid this company,go elsewhere… Read Full Review

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★☆☆☆☆

“The worst service I have ever recieved”

Written on: 29/04/2016 by ArjunJohnson (1 review written)

I am currentyl pregnant and they told that I will get a cupbaord between 6-8 weeks, however after week 10, they were unable to even locate the whereabouts of my cupboard. Although I have called them every day on my lunch break for 3 weeks non stop, thier scustomer service were unhelpful and never helped to resolve anything. I have no confidence in this incompitant comapny, and I am struggling to cope as i am currentyl living out of bags which is adding a lot of strain on my body. I also… Read Full Review

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★☆☆☆☆

“false guarantee”

Written on: 21/04/2016 by JoselynStokes (1 review written)

I am so disappointed with Bensons. We were delighted to receive the I Gel kingsize mattress in February and were horrified to see the care card that came with it stating it had a 5 years guarantee. We were assured that this mattress had a 10 year guarantee when we purchased it. It cost over £100. I have telephoned numerous times and also called into the store to speak to the manager directly. Although he is pleasant enough an d full of promises unfortunately the problem remains. We feel so let… Read Full Review

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★★★★☆

“Sold a faulty bed but has been rectified”

Written on: 12/04/2016 by emmalouise100 (3 reviews written)

I purchased a bed online after visiting a store and everyone was brilliant. 3 weeks later, the hydraulics seemed to break on the ottoman pull up feature of the bed and so i was left with a useless storage bed that was very heavy to lift up on my own. I called customer services and after a (very!) long wait was put through to an advisor who was extremely helpful. They sent out new hydraulics and my dad helped me to fix the issue. The delivery came in three days as well which was… Read Full Review

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★☆☆☆☆

“look at other places before ordering”

Written on: 12/04/2016 by DIaster. (1 review written)

ordered, 2 drawer base with mattress and headboard, it arrived headboard had split in it, mattress dreadful stain, base no drawers, how do they get it so wrong and does no-one check before it goes out, had to wait weeks for replacement,bearing in mind, time of work ... Twice. , was promised compensation, that was back in March, spoken to several people who have "waffled" ring you back , haven't...... Bordering on rude as well. Certainly wouldn't touch this company again… Read Full Review

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★☆☆☆☆

“Benson For Beds - terrible customer service & non delivery”

Written on: 11/04/2016

Very bad customer service from TOP to BOTTOM, Order two cupboards and head unit back in DEC 2015. Delivery arrived in FEB 2016. Received one cupboard with wrong parts. Contact customer service and they blamed manufacturer and agreed to send the parts again waited for four weeks only for parts. Again contact customer department blamed to manufacturer. Still waiting for refund to process. Went to store for refund arrogant staff didn't help and again blamed manufacturer. We paying money to… Read Full Review

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★☆☆☆☆

“If competent or dishonest.”

Written on: 02/04/2016

Have waited five weeks for Bensons to replace a faulty bed, received a letter from them to say they had tried to contact me but having failed they were now giving up, In reality they have made no effort to contact me. I am now left with the option of the small claims court. My experience of this outfit is very poor… Read Full Review

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★☆☆☆☆

“Disgraceful company to deal with”

Written on: 31/03/2016 by Denim13 (1 review written)

Mattress faulty adfter 8 months appauling customer service manager told me I brought a cheap mattress. I purchased the mattress they recomended to me. They inspected the mattress and said nothing wrong but very very uncomfortable not a good night's sleep as advertised. Customer service rude, unhelpful and indifferent to the stress caused by a bad that you cannot sleep in. Having to use a inflatable bed until issue resolved but not holding out much hope… Read Full Review

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★★★★★

“No Problems - phew!”

Written on: 29/03/2016 by Lebs (2 reviews written)

I read all of the reviews here AFTER I'd ordered a bed, and then worried about what was going to go wrong! Fortunately it was delivered on time, the drivers were very pleasant and managed to wheedle it round some tight corners. It is comfortable to sleep on, and hopefully I won't have any problems with it in the future. I suppose they must get things right some of the time… Read Full Review

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★★☆☆☆

“Bad customer service”

Written on: 28/03/2016 by TobyStephenson (1 review written)

Bought a bed from them 18 months ago with a five year guarantee. It developed crack on the headboard. Sent them emails ,phone calls eventually we organised someone to look at it. Didn't turn up on the 2 time we organised it. Said they had been when they hadn't. Eventually we had a letter to say they were not going to do anything about it dispute a 5 year guarantee… Read Full Review

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★☆☆☆☆

“Outrageous service. Avoid them like the plagues”

Written on: 24/03/2016 by BHagues (1 review written)

Absolutely shocking service, a tragedy of a store to do business with. Ordered over £3000 worth of goods and arranged a complete house rebuild around their delivery date. Literally at the 11th hour been told that a bed that they wanted to deliver as a part delivery a month ago is now no longer in stock. Not acceptable! I have been lied to no end today by them. Rest assured order will be cancelled and I shall spend my money with a reputable company. Buyers beware. Sent from my iPhone… Read Full Review

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★☆☆☆☆

“Misleading salesmen, terrible customer service”

Written on: 23/03/2016 by Pennington314 (1 review written)

I was mis sold a mattress by Benson Beds and literally had a fight on my hands to receive a refund. I would never set foot in one of their stores again. This caused me undue stress and inconvenience trying to get my money back and to return a mattress which was totally unsuitable for me. I was given the totally incorrect information at the point of sale… Read Full Review

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★☆☆☆☆

“Bensons For Beds are a disgrace. ”

Written on: 17/03/2016 by Jakobx222 (1 review written)

I wish I had read these reviews before I placed an order with this company. I'm not going to waste my time describing the problems I have had with them. Trust me, these are probably the worst, most uncaring people I have ever come across. Do yourself a favour and keep well away… Read Full Review

Sally-Annbailey's Comment

Written on: 23/03/2016

Absolutely agree. Their delivery service must be one of the worst I've come across: can't delivery on a Friday or the weekend, then its every other day of the alternate weeks, your are advised to pay over £40 for a morning or afternoon but don't delivery when stated. They'd would rather have abortive deliveries than sort out or resolve issue before hand - what a waste. Staff come across as extremely partronizing if you live on your own and don't have someone to take delivery for you. I work lunch times in a school and was I was told after the first abortive delivery that to get successfully delivery I should wait until the school holiday!!! If I'd known that I wouldn't have bought the bed from them. You tell them your delivery needs and they appear to listen and agree to them, then can't deliver and when you call they imply you are lying. The staff hide the inflexible delivery service behind the computer process - computer says no . One staff says they can over- ride the computer to accommodate your needs the others says no. You call they don't call back, You email they do't reply. BUY ELSEWHERE.

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