Bensons for Beds Reviews

★★★☆☆
2.7 / 5
483
43% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

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Bensons for Beds

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Latest Reviews

★☆☆☆☆

“Poor Service and Cheap Products”

Written on: 01/09/2015 by Morandd425 (1 review written)

I just wanted to reiterate how extremely disappointed I am in Bensons' service. It seems as though the store, head office and deliver centre are so disjointed and that they cannot even communicate! They frequently asked me to call the store, head office or delivery centre directly as they didn't have any power to influence them (they said 'as a customer' I would be taken more seriously?) or ability to connect me through. We ordered 2 beds from Bensons amounting to over £4k. It is utterly… Read Full Review

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★☆☆☆☆

“They didn't get much right!”

Written on: 31/08/2015 by broa40 (1 review written)

Ordered bed and bedroom furniture by telephoning their Aberdeen branch to ensure they were fully aware of different delivery address to home address. We were advised delivery would be confirmed on invoice but approx 4 weeks. Invoice (with delivery date)never received/sent out. (Separate)delivery company failed to give 24 hr advanced notice to designated contact number of delivery so delivery was "failed". Only possible delivery was one month later. Branch manageress said delivery company made… Read Full Review

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★☆☆☆☆

“Do NOT trust this company !!”

Written on: 24/08/2015 by LeaHerndon167 (1 review written)

Check their Terms & Conditions (T&Cs) on their website - it says you have up to 14 days to return any goods that you are not happy with. But when you buy something in their stores, they get you to sign an Order that says you accept the new Terms & Conditions attached - and these are TOTALLY different to the T&Cs on their website. And obviously who actually reads all of the T&Cs small print at the point of sale in any store? Nobody does! And they know it. So they are exploiting this fact by… Read Full Review

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★☆☆☆☆

“AWFUL COMPANY AVOID”

Written on: 21/08/2015 by worldofdecisions (1 review written)

I am presently suffering with cancer and went into Benson for beds for a new bed. I chose the mattress based on trying out the bed in the store. The bed seemed fine, but when it was delivered it was very very hard. I telephoned customer services and spoke to a woman, who was very confrontational and unhelpful. She stated that if I want it changed it's 20% on the cost of the bed for admin and extra delivery charges, (even though they would be picking up the bed to exchange). Refused me to speak… Read Full Review

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★☆☆☆☆

“Bensons for Beds - poor customer service”

Written on: 18/08/2015 by 49Hull (1 review written)

Ordering process was easy, wardrobe fitters very careless leaving black fingerprints all over ceiling and walls and chipping paintwork. They also left a number of screws and debris in the carpets. The soft close was broken also. Quality of bedside drawers poor but drivers would not take back to depo. After 3 further failed attempt for Bensons to collect the drawers I'm still waiting 6 weeks later. The last collection was cancelled at 10.45 on the day after I'd taken leave. Customer service… Read Full Review

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★☆☆☆☆

“Furniture Handles”

Written on: 17/08/2015 by Tristernaugh (2 reviews written)

Nice furniture, quick to get your money but when the 3 doors drawers arrive with handles that do not fit it should be embarrassed. Have spoken to customer services 3 times now and latest news is maybe another 2 to 4 weeks. So items purchased 15 June, and delivered 4 August 2015 after a few delays in delivery so we have bedside drawers that we cannot use and we are having visitors using that bedroom hopefully they can see how inefficient the company is. I for one will not recommend the… Read Full Review

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★☆☆☆☆

“product okay. delivery team appalling ”

Written on: 31/07/2015 by Kristen203 (1 review written)

I purchased a full bedroom kit from Benson for beds. After reading reviews for the bedroom furniture they all mentions the instructions being very poor. This was definitely the case as it took a while to work them out. The instructions seemed like they where for a product that's similar to this one. This was somewhat annoying as it took twice as long as it should of to built it. The product itself was of an average quality sliding wardrobes don't seems to slide that smooth but they all work… Read Full Review

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★★★★★

“Pleasant, very friendly and efficient service”

Written on: 27/07/2015 by Madelineq417 (1 review written)

We visited your Trostre store late this afternoon and were served by a young lady whom apparently I should not name?. She appeared genuinely interested, gave us good advice on the type of bed and mattress and gave us a clear indication on pricing. We felt valued and as a result bought a bed, mattress and 6 pieces of furniture. Thank you miss nameless for your courteous and friendly manner. … Read Full Review

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★★★★★

“Fantastic service”

Written on: 22/07/2015 by MandyandSteve (0 reviews written)

We received amazing service at Bensons for Beds. Please be assured that the 40 night comfort guarantee is genuinely extremely easy to use. We expected at least a bit of questioning on why we needed a different bed etc. However, one short call to the given number and we were authorised to choose a new mattress, with up to 6 weeks to do so. We originally bought a York ottoman bed frame with a mattress and the assistant we dealt with has been a credit to Bensons from start to finish… Read Full Review

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★★★★★

“Great product & fantastic service”

Written on: 10/07/2015 by RoyR4 (1 review written)

Product is great and good value for money. The salesman in the store in St. Leonard's was very good. The Bensons delivery team were exceptionally helpful, really friendly and a good example of top class customer service! A pleasure to buy from you… Read Full Review

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★★★★★

“fantastic toulouse range”

Written on: 09/07/2015 by Downey409 (1 review written)

We purchased seven items of this beautiful range of bedroom furniture from Bensons Derby Meteor Centre. The quality of the product and the service we received was excellent.The service in the shop was excellent from the start and the furniture itself surpasses any expectations, although one of the delivery men did moan incessantly throughout the delivery. There was a small problem with one of the items but this was dealt with and corrected immediately… Read Full Review

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★★★★★

“Peaceful Slumber”

Written on: 01/07/2015

The service from staff and delivery men have been helpful and very professional. I have had four beds from this company and highly recommend them indeed and will continue to do so… Read Full Review

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★★★★★

“Excellent service”

Written on: 26/06/2015 by Cardenas439 (1 review written)

Dear Sir Madam, I would like to offer my sincere thanks and gratitude to Mark at Bensons Cardiff Gate for the superb help and customer service we received this week purchasing our bedroom furniture. From the moment we walked in to the store on Sunday 21st June, we were made to feel extremely welcome and to browse with no pressure. We fell in love with a Santiago Bed and wardrobes, and decided after searching other department stores that this was the suite for us. Mark again made us very… Read Full Review

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★☆☆☆☆

“Unbelievable Customer Service. Do NOT buy from here.”

Written on: 20/06/2015 by umardar (1 review written)

My parents, both of whom are pensioners, purchased a bed (base & mattress) from Bensons in Solihull in January 2015. My father required a new bed following major surgery on his spine, so they spent as much as they could afford and bought a bedstead and Paris Amethyst mattress from Bensons in Solihull, West Midlands. This particular mattress was chosen after testing as it was the only one comfortable enough to support my father's back. Within 2 months of purchasing the bed, the mattress had… Read Full Review

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★★★★★

“Bensons the Best for Beds”

Written on: 13/06/2015

Well pleased with the bed, filled all my expectations. The delivery was made on the specified day, and at the time quoted. The two delivery men, were very pleasant and efficient, they had the bed upstairs and assembled within 5 minutes, and took all the packing with them, job well done. I would recommend this company to anyone… Read Full Review

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★★★★★

“32 weeks pregnant and the bed broke!”

Written on: 11/06/2015 by Hereinmyrom (1 review written)

Our 3 year old bed collapsed under us on a Sunday morning. Rang the store it was purchased from and they offered me a spare bed (which was delivered 4 hours later) and advised me to call customer services in the morning. After sending some photos to the CS team they promptly rang back and advised a new bed would be delivered within a week! I am very impressed with the customer service and speed with which they sorted everything out for me. At 32 weeks pregnant there was no way sleeping on the… Read Full Review

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★☆☆☆☆

“Dreadful Customer Service”

Written on: 06/06/2015 by JennieL28 (1 review written)

I received faulty goods and they happy accepted the return. Getting my money refunded was a complete nightmare!! The manager in Kings Lynn was the rudest person that I have ever dealt with. I am still awaiting a refund and an apology....I shall not hold my breath! Avoid at all costs!!… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 30/05/2015 by keCombs121 (1 review written)

I spent over £2800 for a king size bed and mattress. I needed them delivered in seven weeks time during half term. The company assured me this would not be a problem. On the delivery day the bed arrived and the delivery men said there was no mattress and this happened many times. I phoned the company three times each time been given a different member of the customer service team with extension number and assured they would call back. Each time they did not. I was even told I had to be patient… Read Full Review

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★★☆☆☆

“In store good, delivery bad”

Written on: 29/05/2015 by Keylaa302 (1 review written)

Bought a king size bed frame and mattress for about £700. In store was very nice - I suspect because at this point they are trying to get you to buy. They gave us a good deal, which in hindsight was done very easily by them so I suspect they have a large profit margin and a lot of flexibility to do deals - it makes me feel sorry for people paying full price!!! Delivery was arranged for a couple of weeks later, which was no issue. The delivery on the other hand was not satisfactory at all in… Read Full Review

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★☆☆☆☆

“Appalling delivery drivers ”

Written on: 19/05/2015

I purchased a luxury bed, mattress and headboard from this company totalling £1543. To date I have only received the bed and mattress, the headboard was not delivered to me, the delivery drivers refused to offload it from their van. The two men arrived, asked where the bed was being delivered to and I told them upstairs. It was a wet day and I asked them to remove their shoes due to my new carpet having been fitted only two days prior. They refused due to health and safety. They did cover… Read Full Review

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