Bensons for Beds Reviews

★★★☆☆
2.7 / 5
464
43% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

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Bensons for Beds

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Latest Reviews

★☆☆☆☆

“Appalling delivery drivers ”

Written on: 19/05/2015

I purchased a luxury bed, mattress and headboard from this company totalling £1543. To date I have only received the bed and mattress, the headboard was not delivered to me, the delivery drivers refused to offload it from their van. The two men arrived, asked where the bed was being delivered to and I told them upstairs. It was a wet day and I asked them to remove their shoes due to my new carpet having been fitted only two days prior. They refused due to health and safety. They did cover… Read Full Review

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★☆☆☆☆

“Late deliveries and bad customer Service ”

Written on: 15/05/2015 by ThaniaMaitland (1 review written)

I bought a super king size bed a month ago, and delivery date was set on Thursday 14 may 2015 between 7am and 1pm.( As I am working Monday , Wednesday and Fridays). I have also been told to leave the room empty as the people who will do the deliver are going to assemble the bed. I have received a call on the delivery date (Thursday 14 may) at 8:30 am informing that they don't have the bed yet and it will be dispatch in a week. I got twins babies who pass to our bed in middle of the night and… Read Full Review

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★☆☆☆☆

“Mattress was ripped when it was delivered. Long wait...”

Written on: 15/05/2015 by Hurst199 (1 review written)

We ordered a new mattress and had to wait nearly three weeks for delivery. I was surprised in store when I was charged £44.50 for delivery as that morning I had looked online and seen delivery was free. When queried I was told that was only on certain products. However, when I got home I found that delivery online is given at £39.50 so who knows where £44.50 came from. Anyway, the mattress was delivered this afternoon and it has a 4 inch rip in it along with a smaller 1 inch rip. This… Read Full Review

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★☆☆☆☆

“customer service non existant”

Written on: 09/05/2015 by Violet259 (1 review written)

My husband and I are both pensioners , we saved and bought a b2z ed from benson for beds.. We paid 2200 for a tv bed/matress we thought the overall length of the bed was 6' 6'' ,when the bed arrived we discovered that was actually 8' log and would not fit i to our bedroom we phoned the company and ordered abed 6'6" long.we had paid with adebit card £2200 the bed we then bought was £1500 we were told we would not be refunded the difference that we would have to get a credit note which we… Read Full Review

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★☆☆☆☆

“Worst Customer Service Ever ”

Written on: 04/05/2015

I ordered the bedstead Tyler Oslo white bed with Mattress. It arrived on the 6th of April as expected however the head and foot board had unsightly cracks on it. I called and was told a replacement would be sent out in five working days as it would be marked as urgent. That didn't happen. My husband phoned and was told it would take a further 10 working days to be delivered. That didn't happen either. After several phone calls its now the 4th of May and still no replacement has arrived. My two… Read Full Review

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★☆☆☆☆

“incorrect purchase deliverd”

Written on: 03/05/2015 by dsg1805 (1 review written)

In good faith i spent £1500,on a bedroom fitment wardrobe set from bensons from there Moreno range it all came xmas eve 2014 as exspected ,for me to discover one peice badly chipped and oner wardrobe door matt finished instead of a hi/polished mirrow door ,i informed the shop and was told it would be march 6th before could be sorted. so had know choice but to wait as had built and put others in place,march came and recieved exactly what i already had so complained and was fobbed off till… Read Full Review

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★★★★★

“pleased customer ”

Written on: 01/05/2015 by RaymondMiller (1 review written)

we went to Bensons looking for an adjustable bed' we were allowed to look round & lay on the beds without being pestered' when we wanted some help when deciding we were ready we asked an assistant for help. She went through everything we wanted to know. she was smashing. The bed was delivered as agreed just as arranged by two really helpful men nothing was too much trouble and they also took away all the packaging. we have had the bed nearly six weeks now and we are really pleased with it… Read Full Review

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★★★★☆

“Just taken delivery of new double bed.All seems OK at...”

Written on: 25/04/2015 by 24Woodward (1 review written)

Just taken delivery of new double bed.All seems OK at he moment but can't comment on the bed itself, however the overall experience has been excellent.Delivery was exactly as promised regarding time , text messages and phone calls in advance.Best of all was the fact that the delivery men took the trouble to walk the bed down my 100 yard drive,a previous delivery by another company was abandoned because of this perceived problem!So many thanks to them. … Read Full Review

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★★★★★

“young sales lady was so helpful”

Written on: 23/04/2015 by SimonWeston (2 reviews written)

The thought of buying a new bed was one of dread as i was sure we would end up disagreeing however the young lady in the Lincoln Superstore was excellent. Asked plenty of questions, listened to our ideas, made suggestions, got us to try a number of different beds. She helped us narrow down our choices to the point of two - she made us try them both a few more times and then helped us chose the extras. Finally explained all about the 0% finance, also arranged delivery on a day to suit us -… Read Full Review

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★☆☆☆☆

“feel ripped off”

Written on: 18/04/2015 by 389McKenna (1 review written)

brought the connoisseur supreme mattress for over £1200 because i was getting back ache and migraines from my mattress decided to treat myself after being convinced by the assistant it was the best and as i wanted level 2 softest opted to get it. its now arrived and feels like a concrete slap no where near as soft as in the shop i've now been informed depending on my bed base this can effect how the mattress feels not that this was explained to me in the shop by the lady who was quick enough… Read Full Review

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★★★★★

“No Regrets”

Written on: 16/04/2015 by Haleighm84 (1 review written)

My entire experience of Bensons for Beds was positive. From the quality of service from the staff to the quality of the bed and mattress that I purchased. Very happy with the overall experience and I would definitely recommend to friends and family in the future… Read Full Review

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★☆☆☆☆

“Really bad customer service”

Written on: 13/04/2015 by 258Alexander (1 review written)

We ordered a “conniseur supreme king size” cost £1,099 1 week later the price had dropped by £100. Contacted Bensons and they refused to change the price (Unfortunately we had paid a deposit) It has now been reduced by another £50 Hope you enjoy the £150 Bensons. I will never buy anything from you again and will make sure that my family and friends don't either. Must say the sales assistant was fantastic and couldn't apologise enough for the companys behaviour… Read Full Review

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★☆☆☆☆

“what a disgrace”

Written on: 10/04/2015 by garypara (1 review written)

Ordered bed in february wasnt told about delivery until i paid, delivery organised nearly 2 months later, no delivery due to an accident apparently, when the bed did arrive no mattress or mattress protector which i ordered, so i sent bed back, went for a refund was persuaded not to by salesman,was assured i would get all 3 bits next time, next delivery arranged 2 weeks later, no delivery couldn't find mattress going to get money back now what a disgrace… Read Full Review

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★★☆☆☆

“Three deliveries before damaged bed was replaced”

Written on: 04/04/2015 by 287Reid (1 review written)

I bought a New bed and matress and the delivery drivers turned up on time and were very helpful and polite. They delivered the bed upstairs without any problems. So far so good. However, the bed was damaged. I rang the customer service department, who without a quibble ordered a replacement part for the bed. I took another day off to wait for the delivery and when I opened the undamaged box I found that the replacement part was more damaged than the original. In fact the entire left hand side… Read Full Review

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★★★★★

“new mattress”

Written on: 25/03/2015 by gomersall1443 (1 review written)

my husband & I went into bensons on sunday after the 22nd March, and was greeted by a sales Man called Melvyn.... he was very helpful and nothing was too much trouble, and he knew his job, and had a amusing personalities.. needless to say we did get a mattress after trying quite a few, my husband wanted a firm mattress and I wanted a memory foam, and with Melvyn we both got what we wanted a no 4 with memory foam.... I would definitely go again, and would recommend Bensons to all my family and… Read Full Review

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★★★★★

“Excellent Service”

Written on: 24/03/2015 by tinksandsmee (1 review written)

After visiting two other stores selling beds and not getting anyway, we decided to try Benson's for Beds. How glad we were. The member of staff who attended us was very knowledgeable and listened to our needs. What a refreshing change to have someone take note of your requirements. Needless to say we purchased exactly the bed and mattress that we wanted. Delivery was also exceptional. We were phoned 30 minutes beforehand. The two guys were friendly and cooperative. They took assembled the bed… Read Full Review

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★★★☆☆

“Delivery Drivers Terrible”

Written on: 24/03/2015 by Lol1953 (1 review written)

Chose our bed no problem., staff very informative and helpful. Delivery date quick. Problems came on delivery. Two young guys told me to sign a waiver in case they damaged my wall, then went on to point out that they could damage stairway, damage my lights, bend the mattress so that it didn't sit properly on the bed. When I informed them that if this was the case and that the mattress was bent and didn't sit on the bed properly it would be returned under the 40 day period they just… Read Full Review

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★☆☆☆☆

“Customer Services Terrible”

Written on: 09/03/2015 by Klaw29 (1 review written)

Our bed was missing the end caps to secure the slates into. After contacting our local store they were the most unhelpful people ever, not even prepared to ring around other stores and see if there were caps they could send out. We are now sleeping on the floor on the mattress whilst we wait for Bensons to send the missing parts out. Not at all impressed with their customer services and once you have brought the bed they are not interested in after sales care!!… Read Full Review

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★☆☆☆☆

“Customer service ”

Written on: 08/03/2015 by TonyMarsters (1 review written)

Quite simple do not buy a bed from them. They take your money in my case £1600, and. Bed did not turn up on date given (1 day lost from work) When bed did arrive both large divan drawers broken. On day of replacement they only sent 1 (2nd day lost from work) Not one word of apology. … Read Full Review

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★☆☆☆☆

“Late Delivery is Only the First of Your Problems”

Written on: 03/03/2015 by Lindaw35 (1 review written)

Most of the reviews I have read over a number of review sites have been about late delivery but in our experience, that is really the least of your problems if you purchase from Benson for Beds. Just had a visit from their "independant" inspector who, very scientically, used a piece of rope and a piece of printed card to declare, despite more than a two cm sag on both sides of our bed, there was nothing wrong with it just expected settlement! Bensons use The Comfort Factor" as their… Read Full Review

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