Bensons for Beds Reviews

★★★☆☆
2.8 / 5
46% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

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Bensons for Beds

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Latest Reviews

★☆☆☆☆

“ONCE THEY HAVE GOT YOUR MONEY !!!!!!”

Written on: 16/09/2014 by rayw1947 (1 review written)

I am a pensioner & we bought special beds from Bensons Stockport to cater for our needs.The salesman could not do enough for us (obviously his salary iwas commissioned based) and offered all kind of incentives to buy thr products. We filled all the necessary forms in and when we got to the part about delivery we advised him that the driver must speak to us before delivery because we were difficult to find. This he promised they would do plus we would receive a call 24 hours before which put our… Read Full Review

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★★★★★

“Amazing service”

Written on: 13/09/2014 by Angiesb (1 review written)

From start to finish, ie from the sales room to the organising of delivery the service from the company in luton was great. Nothing was too much trouble. Delivery of beds went very smoothly and the delivery team were careful when taking the beds to the required area up a difficult stair case. Fully recommend bensons and would use them again. High quality beds… Read Full Review

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★★★★★

“Great Service, Fantastic Warranty”

Written on: 11/09/2014 by WinstonMedeiros136 (1 review written)

4 years ago I purchased a bed & it was great until recently when it started to sag. After I located the paperwork I contacted customer services, they emailed me a claim form & an inspector visited 3 weeks later. 2 weeks after that I had a voucher for the original purchase price. When I ordered a new bed there was no delivery charge. Whilst I was disappointed that my original bed failed, the whole warranty process could not have been easier. The staff at my local branch were extremely helpful… Read Full Review

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★★★★★

“Great Service Fantastic Warranty”

Written on: 10/09/2014

Around 4 years ago I purchased a bed from my local branch. It was great until earlier this year when the mattress started to sag; when I located the original paperwork I realised there was a 5 year warranty so I contacted customer services. They emailed me a claim form straight away and shortly after sending it off I had a call from an inspector. When he visited he recommended a replacement and within 2 weeks I had a voucher for the price I paid for the bed. The staff at my local branch… Read Full Review

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★☆☆☆☆

“Frustrating and unhelpful”

Written on: 09/09/2014 by divinekat (1 review written)

I was very surprised that Bensons did not offer a service to assemble the bed. Before I got the bed I specifically asked how difficult it was to build. I was informed that it was easy and only involved fitting a few screws. That was far from the truth, it took over 4 hours. As I had an Ottoman bed, it was necessary to lie on your back under the hydraulic system to put the bolts in. As I had had an accident and badly twisted my ankle, this was impossible. I believe that only contortionists… Read Full Review

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★★★★★

“Oh Happy Days! Excellent product wonderful service thanks.”

Written on: 06/09/2014 by Schultzlp216 (1 review written)

I bought a silver coloured modern headboard for our king sized bed. I am very pleased with the quality of the product and the price was amazing. I shopped at the end of the day but the assistant was still very keen to help me find the right product. He was very pleasant and polite. I have never bothered to write a review of any kind before but I don't want excellent service like this to go unrecognised. I will shop there again and have already recommended it to family and friends… Read Full Review

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★☆☆☆☆

“Complete disaster”

Written on: 04/09/2014 by Philipturley77 (1 review written)

Bensons for beds what a joke they promise you the world but deliver nothing they just fob you off completely I've spent four days and about 3hrs chasing my bed I ordered five weeks ago to be told it will take another four weeks it just isn't on thanks for nothing I won't be stepping for in that shop again… Read Full Review

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★★★★★

“Fantastic team at Mansfield.”

Written on: 02/09/2014 by Sams44 (1 review written)

We recently purchased a bed and mattress for my daughter, the team at Mansfield were outstanding going above and beyond our expectations. Also the quality of the items were fantastic.. Thank you team Mansfield… Read Full Review

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★★☆☆☆

“Bensons for beds-why won't you post my review?”

Written on: 01/09/2014

I recently wrote a negative review and sent it to Bensons for Beds outlining my own personal experience regarding their Dual Support pillows, which we had been advised to purchase when we had bought our bed from them. My family had found the pillows very hard to sleep on and we all woke every morning with neck ache so I explained this in my review and said how disappointed we were with the pillows. I contacted Bensons about a week later to ask when my review would be posted but they informed… Read Full Review

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★☆☆☆☆

“Awful fitting and after sales 'service'”

Written on: 27/08/2014 by KEP28 (1 review written)

Bought some bedroom furniture off the shop floor, checked it over and all was ok, no damage etc. Paid for the fitting service and wish I hadn't bothered. In transit the bottom plinth on the chest of drawers has been split. The wardrobe, well the doors fell in on themselves whilst being brought into the house, they now hang unevenly and do not slide together properly because the runners have been screwed in unevenly and do not meet the top of the wardrobe. The fitters left me with three spare… Read Full Review

Jkbensonsforbeds's Response to KEP28's Review

Written on: 28/08/2014

Hi There,

I am sorry to hear you are not happy with the products and service you have received.

I would like the opportunity to look into this for you, I would be grateful if you would contact me on the Customer Service number at the top of your invoice, or via the email address on your invoice. Please ask for Jay.

I look forward to hearing from you.

Kind regards,
Jay
JKBensonsforbeds.

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★☆☆☆☆

“Awful customer service”

Written on: 26/08/2014 by Alex2525 (1 review written)

We bought a sliding door wardrobe and assembled it according to the instructions. We have an experience of putting up wardrobes. The mechanism on sliding doors didn't work properly, so we searched for help at the customer service. We needed somebody to look at it and find out what causes the issue. They said they can not provide anyone to help. Unlike Dreams, when we had problem with a bed, the person came a fixed it. Never will buy from BfB again!… Read Full Review

Jkbensonsforbeds's Response to Alex2525's Review

Written on: 26/08/2014

Hi There,

I am sorry to hear you are not happy with the products and service you have received.

I would like the opportunity to look into this for you, I would be grateful if you would contact me on the Customer Service number at the top of your invoice, or via the email address on your invoice. Please ask for Jay.

I look forward to hearing from you.

Kind regards,
Jay
JKBensonsforbeds.

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★★☆☆☆

“Spend 1700 and expect good service?”

Written on: 22/08/2014 by KeaganColeman35 (1 review written)

Bought a £1700 mattress and bed. Explained window of delivery we needed because we were going abroad. Not a problem says the sales team, who were actually nice and good at the job, they promised to call next working day to confirm delivery. No call. So day 2 I called - oh we don't know cos delivery people haven't told us when. We will check now and call you back. No call again. Day 3 I call again - well we told them when you wanted delivery and they haven't told us they can't do that… Read Full Review

Jkbensonsforbeds's Comment

Written on: 26/08/2014

Hi There,

I am sorry to hear you are not happy with the products and service you have received.

I would like the opportunity to look into this for you, I would be grateful if you would contact me on the Customer Service number at the top of your invoice, or via the email address on your invoice. Please ask for Jay.

I look forward to hearing from you.

Kind regards,
Jay
JKBensonsforbeds.

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Report this review Read 1 Comment
★★★★★

“Fabulous!”

Written on: 21/08/2014

Fantastic service, no pressure. Very knowledgable about their beds! Much better service than I have received in other well known bed shops! Don't waste time, go straight to benson's for beds Thank you bensons for beds for fabulous service but most of all for my lovely bed… Read Full Review

Jkbensonsforbeds's Comment

Written on: 26/08/2014

Hi There,

Thank you very much for your review.

We are delighted to hear that you are happy with the service and products that you have purchased.

It is always nice to hear when customers are happy with the services and products.

Kind regards,
Jay
JKBensonsforBeds

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Jkbensonsforbeds's Comment

Written on: 26/08/2014

Hi There,

Thank you very much for your review.

We are delighted to hear that you are happy with the service and products that you have purchased.

It is always nice to hear when customers are happy with the services and products.

Kind regards,
Jay
JKBensonsforBeds

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★★★★★

“Amazing!”

Written on: 16/08/2014 by shop5nice (1 review written)

Can't recommend highly enough. My elderley mother and I visited the Northwich store to find a suitable bed and headboard for her. We were shown, and tried, several beds and ordered the one my mother was happy with. The store assistant was extremely helpful and polite. Delivery was scheduled for 2 weeks. I received a text message 4 days before and the delivery staff telephoned the day before delivery with a time slot. The bed was delivered on time, put together, headboard fitted and all… Read Full Review

Jkbensonsforbeds's Response to shop5nice's Review

Written on: 20/08/2014

Hi There,

Thank you very much for your review.

We are delighted to hear that you are happy with the service and products that you have purchased.

It is always nice to hear when customers are happy with the services and products.

Kind regards,
Jay
JKBensonsforBeds

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★☆☆☆☆

“Absolutely AWFUL!!! NEVER AGAIN...”

Written on: 14/08/2014 by carla.green86 (1 review written)

Terrible customer service! Awful quality products, poorly trained customer service reps if you can call them that and totally uninterested in anything you have to say! They're rude! The delivery men aren't any better!!! AVOID AVOID AVOID!!! If I could give NO stars I would!!!… Read Full Review

Jkbensonsforbeds's Response to carla.green86's Review

Written on: 20/08/2014

Hi There,

I am sorry to hear you are not happy with the products and service you have received.

I would like the opportunity to look into this for you, I would be grateful if you would contact me on the Customer Service number at the top of your invoice, or via the email address on your invoice. Please ask for Jay.

I look forward to hearing from you.

Kind regards,
Jay
JKBensonsforbeds.

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★☆☆☆☆

“Terrible service poor quality”

Written on: 14/08/2014

We purchased the Prague suite on the 11/01/14 waited 6 weeks for delivery and found the sliding doors to be damaged and the end panel of the wardrobe had a large chunk broken. FOUR!!!! Deliveries later, we still have damaged doors and wardrobe side seven months later. Each delivery we have had to take time off work to wait in for yet more damaged doors to be delivered, two sets that have not even made it off the delivery truck before the damage was noticed. Along with several other ordering… Read Full Review

Jkbensonsforbeds's Comment

Written on: 20/08/2014

Hi There,

I am sorry to hear you are not happy with the products and service you have received.

I would like the opportunity to look into this for you, I would be grateful if you would contact me on the Customer Service number at the top of your invoice, or via the email address on your invoice. Please ask for Jay.

I look forward to hearing from you.

Kind regards,
Jay
JKBensonsforbeds.

Reply to this comment
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★☆☆☆☆

“Do not use !!”

Written on: 08/08/2014 by AllyHerndon1959 (1 review written)

We were told whatever we wanted to hear to buy the bed, once purchased its was different story. Customer service are awful, the manager in the Yeovil store was rude, unhelpful and arogant once he had our mone. they dumpled the bed downstairs, i had to take it up to the room so if they promise a room of your choice do not beleiev them, they just dump it and go… Read Full Review

Jkbensonsforbeds's Comment

Written on: 08/08/2014

Written on: 06/08/2014

Hi There,

I am sorry to hear you are not happy with the products and service you have received.

I would like the opportunity to look into this for you, I would be grateful if you would contact me on the Customer Service number at the top of your invoice, or via the email address on your invoice. Please ask for Jay.

I look forward to hearing from you.

Kind regards,
Jay
JKBensonsforbeds.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Quality of Bed and Customer Service is awful”

Written on: 06/08/2014 by Skater81 (1 review written)

We were very hopeful when shopping in Bensons, my wife has a pain condition and requires quality bed rest so this was deemed an important purchase. After being assured that one particular product (hand made) was the best in the store we were convinced it would solve our problems. We still had a little trepidation so we asked for the 40 night offer so we could change if required but it turns out we needed to buy the base as well as the mattress for this so we forked out the extra for peace of… Read Full Review

Jkbensonsforbeds's Response to Skater81's Review

Written on: 06/08/2014

Hi There,

I am sorry to hear you are not happy with the products and service you have received.

I would like the opportunity to look into this for you, I would be grateful if you would contact me on the Customer Service number at the top of your invoice, or via the email address on your invoice. Please ask for Jay.

I look forward to hearing from you.

Kind regards,
Jay
JKBensonsforbeds.

Reply to this comment

Skater81's reply to Jkbensonsforbeds's Comment

Written on: 07/08/2014

Hi Jay,

I contacted you the same day as your comment and I have tried most of the day today, your colleagues just keep telling me you are busy so I have left a few messages in hope that you might return them.

I find it disappointing that a complaint raised through your process is still to this day unanswered but a public review is responded to within an hour.

I would be grateful if you would respond to my messages tomorrow.

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Jkbensonsforbeds's reply to Skater81's Comment

Written on: 08/08/2014

Hi,

I'm sorry I was in training most of yesterday, I will be contacting you today to discuss this further.

Kind regards

Jay
JKBensonsforbeds

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Skater81's reply to Jkbensonsforbeds's Comment

Written on: 08/08/2014

Thanks for your response today, I feel we have a plan to resolve this issue now.

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★☆☆☆☆

“TERRIBLE RUDE SERVICE”

Written on: 29/07/2014 by 318Robb (1 review written)

I ordered a bed through bensons for beds for the cost of £1000. After ordering the bed I emailed several times to find out when the item would be delievered. I never recieved any response. I called a few times and they told me the item hadnt yet been ordered tot he supplier ( 9 days had passed) he informed me his should ave been done straight away. Requested a call back. Never got a call back. Called again, no information no call back given. I spoke to several rude memebers of staff who just… Read Full Review

Jkbensonsforbeds's Comment

Written on: 04/08/2014

Hi There,

I am sorry to hear you are not happy with the products and service you have received.

I would like the opportunity to look into this for you, I would be grateful if you would contact me on the Customer Service number at the top of your invoice, or via the email address on your invoice. Please ask for Jay.

I look forward to hearing from you.

Kind regards,
Jay
JKBensonsforbeds.

Reply to this comment
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★★★★☆

“Comfort guarantee”

Written on: 28/07/2014 by Elaine1952 (1 review written)

I bought a bed in March from Bensons in Bromborough, the staff were very helpful I went in quite a few times trying the beds, however when I finally bought one it wasn't right for me so I used the forty day trial offer, once again the staff both customer services and in store couldn't have been more helpful and understanding. They gave me plenty of time to look for a new bed and assured me it wasn't a problem how long it took finding the right one. My new bed is perfect I would definitely buy… Read Full Review

Jkbensonsforbeds's Response to Elaine1952's Review

Written on: 04/08/2014

Hi There,

Thank you very much for your review.

We are delighted to hear that you are happy with the service and products that you have purchased.

It is always nice to hear when customers are happy with the services and products.

Kind regards,
Jay
JKBensonsforBeds

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