Mamut Business Software Mamut Accounting Reviews

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★★☆☆☆
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Mamut Business Software Mamut Accounting
Mamut Business Software Mamut Accounting

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Latest Reviews

★☆☆☆☆
Mamut Business Software Mamut Accounting

“Worst Customer Support in History”

Written on: 13/09/2014 by MeadowRowe462 (1 review written)

This is the worst sales/ accountancy package I have ever used. I almost switched back to BPICS. The customer support is non existant, and they fail to solve the simplisit of problems. Avoid at all costs. ITs also a rip off, I got roped into using it for 3 years, no switching to sales force… Read Full Review

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★☆☆☆☆
Mamut Business Software Mamut Accounting

“Terrible Software, Terrible Support. - DO NOT BUY.”

Written on: 23/07/2013

A sales man came to see us after us receiving funding. The Several thousand pounds it actually costs after the quote (quote as in fictitious, made up figures to get you to commit to it). We then moved over to Mamut and found a subsidiary of Mamut to help with our data export/import. (Yet another expensive cost). We have been using the software for 2 years now and the Software is constantly failing, but the most frustrating part of Mamut is ... When you have an error the support is abysmal… Read Full Review

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★☆☆☆☆
Mamut Business Software Mamut Accounting

“Microsoft Professional Fan”

Written on: 21/06/2013 by Arno73 (1 review written)

Working in various positions in finance from desk clerk to finance director for nearly 2 decades I've come across a wide variety of accounting packages, I've seen many implementations and worked with many packages. I can say that with a massive distance Mamut is by far the worst accounting program I've ever worked with and it is not even necessary to take the cost into account to win that comparison. In the pre digital era people worked with ledger books. In my perception the best accounting… Read Full Review

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★☆☆☆☆
Mamut Business Software Mamut Accounting

“Used to be Fantastic”

Written on: 18/04/2013 by RodatAlston (10 reviews written)

We've been using MYOB Accounting Edge Plus and its predecessors for about 8 years. It used to be a fantastic product but since Mamut took over it's just got progressively worse. What's more they're pretty unethical to deal with - for example, they send you an invoice for your renewal one month before the end of your term and then tell you you have to give three months notice to cancel. The product still works well but it's not really progressed in 8 years and there is still no web based… Read Full Review

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★★☆☆☆
Mamut Business Software Mamut Accounting

“Poor company”

Written on: 19/02/2013

I've been using this software for about 6-7 years. The software is good although look and interface is very outdated and almost childlike. The company that now owns the software is very poor. They have extended there terms which they describe as for my benefit, but they have extended backwards. You now have to pay early and within you existing license period. They have effectively invoiced twice in the same financial year. The customer service agent describes this as helping me plan cash flow… Read Full Review

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★★★★★
Mamut Business Software Mamut Accounting

“Great value for money”

Written on: 23/01/2013

My company bought Mamut Enterprise about 6 months ago now. We were looking for a system that included networking capability, CRM, Accounts and rich stock control functionality after outgrowing Quickbooks. We evaluated the software first and after comparing to other vendors we took the plunge based on the functionality Mamut includes and price. The software is not that intuitive so it took some time to get to grips with. However, 6 months on its one of the best business decisions we have made… Read Full Review

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Arno73's Comment

Written on: 21/06/2013

I honestly do not believe that an independent user of Mamut could ever be optimistic about the product. Either he has never worked with another product "any" would do for that test or he his aligned. I might be doing you an injustice with my comment if so sorry and please consider trying another package just to make sure Mamut deserves your praise.

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★☆☆☆☆
Mamut Business Software Mamut Accounting

“Dont buy Mamut”

Written on: 22/01/2013

I have used MYOB for 5 years and was duped into believing that I needed Mamut. I purchased the version with CRM, Stock Control etc but never got to implement it. I was told there was a tool to transfer data from MYOB but then when I asked for the tool it was no longer available. I have worked on numerous ERP implementations as an IT consultant but this software just doesnt make it easy for you to use it. It took them months to get back to me as the licence kept becoming out of date. They… Read Full Review

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★☆☆☆☆
Mamut Business Software Mamut Accounting

“Horrible treatment by Mamut Netherlands”

Written on: 28/12/2012 by Chris-Netherlands (1 review written)

After 3 years of being a Mamut customer, we decided that we are better off without Mamut. We have been purchasing 9 service agreements for about € 5.100 per year but the real support is simply poor! No value for money at all. Besides that connecting Mamut to your Webshop is a real hell. By purchasing their API for a mere € 1.000 give you a real look at the poorly designed software with even more limited possibilities. Bad choice.don't do it. … Read Full Review

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★☆☆☆☆
Mamut Business Software Mamut Accounting

“POOR EXPENSIVE AND YOU ARE STUCK WITH IT”

Written on: 10/08/2012

We were advised that this accountacny software pakage (our first) was the right and best product for our small busines. As we had no experience in such solutions we got support from business link and they arranged for a visit by one of their 'recommneded suppliers' to and design our system. These were actually sales reps selling way over spec products at premium prices, and very expensive hardware packages. We ended up paid £3000 for installation and support which we never got I quickly had to… Read Full Review

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★☆☆☆☆
Mamut Business Software Mamut Accounting

“Ever felt you've been had?”

Written on: 25/07/2012

Having used MYOB for over 15 years it seemed this would be the obviuos route to take for change of accountnacy package as MYOB was going Read Only on 31st December 2011. I upgraded my MYOB on my mac and this reasonably well priced and changed very little. So when we came to upgrading MYOB on our PC's the price rocketed to buy MAMUT. The extremely charmimg salesman even convinced me it would be a very good idea to buy 2 years of service contracts so we could avoid any price increases. I then… Read Full Review

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★☆☆☆☆
Mamut Business Software Mamut Accounting

“Worst business purchase I have ever made!”

Written on: 31/05/2012

We have used Mamut E3 since 2005 and we're unfortunately stuck with it! We have just been told they are giving us a "free" upgrade to their Mamut ONE product with loads of bells and whistles that you can use online when away from the office. What they don't mention in all the bumf they send you (unless it’s in the small print) is the fact that the compulsory service agreement is nearly doubling in price!! The extra online functionality is extremely slow to use, limited in functionality as… Read Full Review

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Arno73's Comment

Written on: 21/06/2013

Ledger books are a great alternative compared to Mamut as well. Excel is a Rolls Royce compared with mamut being a bicycle. I'm not angry with Mamut; I just want to warn prospective buyers who are considering Mamut. Take it of your list and don't waste another second on it.

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★★★★☆
Mamut Business Software Mamut Accounting

“good value for money”

Written on: 31/01/2012

In my opinion you get a lot for what you pay. I've got CRM, billing, product, stock, projects etcetera all in one. You are able to set lot's of settings in Mamut. If been using Mamut since 2007 for two different companies (on the same license). I've used office pro en office start. I am a light user: one user a time and not that much data and for that Mamut works fine. Helpdesk is ok. On the telephone you get good support. In evening and weekends you have to wait or use tutorials. I don't… Read Full Review

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Arno73's Comment

Written on: 21/06/2013

I honestly do not believe that an independent user of Mamut could ever be optimistic about the product. Either he has never worked with another product "any" would do for that test or he his aligned. I might be doing you an injustice with my comment if so sorry and please consider trying another package just to make sure Mamut deserves your praise.

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★☆☆☆☆
Mamut Business Software Mamut Accounting

“An expensive mistake”

Written on: 31/08/2011

We bought the E3 version of Mamut Business software for our small business and regretted it. Apart from being slow and unreliable it can't round numbers properly so our invoices are often incorrect by a penny (e.g. 9.99 item shows as 10.00 in total). Not a large amount of money but it drives our accountant mad. Their tech support can't resolve it, apparently it might get fixed in a future version but it has been like this for a long time. How can a company possibly claim to produce serious… Read Full Review

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★☆☆☆☆
Mamut Business Software Mamut Accounting

“We bought Mamut accounting in 2010 after training had...”

Written on: 17/05/2011

We bought Mamut accounting in 2010 after training had been cancelled twice finally managed to get onto a training day at which point we found out we had been mis-sold the product and it was not suited to our company. However the trial period had lapsed and were stuck with the system. The trainer explained he would come to our company and simplify the system and offer training to the cost of about another £600. For some reason it would not upload on to the computer and he suggested we buy a… Read Full Review

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★☆☆☆☆
Mamut Business Software Mamut Accounting

“We were duped into buying Mamut E5 as it was recommend...”

Written on: 12/05/2011

We were duped into buying Mamut E5 as it was recommend by Microsoft as a replacement for MS Accounting (Microsoft's rob dogs decided suddenly not to support Accounting in the UK even though we'd just brought their system.)
Anyway, we found Mamut complicated, cumbersome, slow, flaky and more trouble than it was worth. So much so that it was never used (money down the drain, but lesson learned). To top it off they are now trying to charge £600 pounds for next year, can you believe the gall, and… Read Full Review

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★☆☆☆☆
Mamut Business Software Mamut Accounting

“Started with the accounting version, but had to...”

Written on: 09/04/2011

Started with the accounting version, but had to upgrade to Enterprise 5 to get support product bundles. The software is bloated with frequent crashes. The compulsory service contract is expensive and the quality of the support is poor. Support requests take 2 days for replies on average. There are few UK accountants supportng it, no books, no forums and poor manuals. Giving up with this program - pencil and paper quicker, easier and cheaper!… Read Full Review

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★☆☆☆☆
Mamut Business Software Mamut Accounting

“i am with them since 2005 ”

Written on: 18/02/2011

i am with them since 2005
they do not send me the renewal of domains
I receive the invoice by post, I'll pay by credit card
and they delete the domains
they almost never respond to my email
and make me pay about 160 ' for the reactivation of each domain
this problem happens for two years in a row in 2010 and now in 2011
and now are three days that I write to them but no one answers me
my domains still in redemptionperiod the damage is priceless
I do not recommend anyone to work with… Read Full Review

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★★★☆☆
Mamut Business Software Mamut Accounting

“We have been using Mamut since 2005, starting with 2...”

Written on: 03/02/2011

We have been using Mamut since 2005, starting with 2 licences, we now have 9. Main reason to continue working with it is that it offers all functionality you want and employees with different responsibilities have access to the information they need. The biggest problem I'm having with Mamut is that they systematically release new versions without properly testing. The result is that after an upgrade, some functions which worked properly suddenly fail, requiring time consuming work-arounds and… Read Full Review

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★☆☆☆☆
Mamut Business Software Mamut Accounting

“Tread very carefully before committing to a solution...”

Written on: 24/09/2010

Tread very carefully before committing to a solution of this type. We struggled with the Mamut software for over a year and never managed to get it to work in a way which suited us, so we decided to ditch it for another system. Mamut support has been poor throughout our relationship and training virtually non existent, but once you decide not to renew your license they literally chop you off from your legacy data. The system cannot succesfully export to Excel files nor to competitor systems, so… Read Full Review

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★☆☆☆☆
Mamut Business Software Mamut Accounting

“Product mamut E5 ”

Written on: 13/08/2010 by steve griffin (1 review written)

Product mamut E5

We have had problems with this software having used it for a year.
It does look good out of the box (and i wish it had lived up to the promise) but overa period of time we were Worn down by its overly cumbersome proceedures.
I see loads of reviews for it saying how great it is but where is
one from someone who has used it for a long time?
I spent 3 days getting to know it before i bought it but hardly scratched the surface.
Book- keeping wise we found the proceedures slow and… Read Full Review

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Bri Cky 77's Response to steve griffin's Review

Written on: 26/11/2010

I found this review very helpful because...we found from the start after purchase 10/09 that it was not user-friendly & stuck with using myob. we were mis-sold the package in the first place with it not living up to the claims of seamless transition etc a waste of over £600! now they are chasing a 2nd year roll over because in the small print on the T& C we received with the package AFTER we paid says if don't cancel before 3 months prior to contract renewakl date you HAVe to have it & pay for another year! can they do this???

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