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| Ease of Use | 7/10  |
|---|---|
| Durability | 1.5/10 |
| Style | 3/10 |
| Service & Support | 2.5/10  |
| Value for Money | 1/10 |
| Overall rating | 1/10 |
Full review by
Emily Tidmarsh
on 7th Aug 2006
User Rating : 1
Respect :
0
Good Points: It was in my price range and worked for two years.
Bad Points: Baumatics customer service is rubbish - £368 for a fridge freezer that works for 2 years isn't really good value. Only 1 year labour and 5 years parts guarantee but if it is deemed un-repairable after 1 year the parts guarantee is not worth the paper its written on.
General comments: The fridge freezer broke down on a Saturday night - so couldn't ring Baumatic until Monday they couldn't come out until the Thursday and basically said yes its broken I think it's the compressor, he said he would have to order the part for another bod to fit by the way it may take up to 2 weeks and it did only for the next engineer to cut the pipes and say oh dear the oil has leaked all round the system its un repairable!!! So is this covered by the 5 year parts guarantee - no - they can offer us a replacement for £210 - if we take the offer I wonder how long will this take to arrive and who is to say the same fault won't occur again. The call centre staff don't have any sense of urgency and get quite annoyed.
My advice choose a fridge freezer with a better guarantee and call centre staff that give a care.
Emily Tidmarsh's review and ratings | 211 words
Review by
buzby
on 22nd Jan 2005
User Rating : 1
Respect :
0
The design quality of the Baumatic BR26 is lacking where a bad choice of materials have been used on the freezer door fronts and fridge door trays.
I suffered within the first month or two finding cracks in the claer plastic and several parts broken.
The fridge door tray is not adequate for holding the 2 litre plastic bottles of milk and easliy breaks. There is nowhere to place an ice tray in the freezer.
All together I have got to say after 13 months this fridge freeze is my worst ever appli ...
buzby's full review | 178 words | 1 comment added.
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