Your Move Reviews - www.your-move.co.uk

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Latest Reviews

★☆☆☆☆

“the worse letting agent in Portsmouth and Southsea”

Written on: 16/07/2014 by O'Sullivan378 (1 review written)

Really bad experience with this agency. Landlord did not finish to repair the various issues outlined by the agency before moving into the property. The agent forgot our appointment for viewing. Contract was not provided in advance and again agent was late. No sense of responsibility or liability on relation to the outstanding problems that the property has. Our landlord does not care and until today has not reply to our letters or calls. The agency feels that this is no longer their… Read Full Review

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★★★★★

“Fantastic Service at Alnwick Branch and the Whole Company ”

Written on: 09/07/2014

On Saturday morning, I went along the street in the hope to find my first rental property. The member of staff who served me was extremely polite and helpful despite me not looking directly in her area. She explained procedures and gave me general advice when looking at renting. I did not feel rushed and I was made to feel at ease. She took the time to set up an account for me and we searched properties together. Her knowledge was first rate and she was honest with her advice regarding… Read Full Review

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★☆☆☆☆

“Horrendous. Liars. Useless”

Written on: 02/07/2014 by Fireblade401 (6 reviews written)

Your move in Hampton Hill lied to us consistently, created unbelievable amounts of stress and put back our house sale by 3 weeks and charged us for the privilege! Convinced us to do sale by tender, charged us £380 and after 2 weeks had no offers even though they said they had at least one 'guaranteed offer'. They lied repeatedly about the number of viewings that they'd done and the one time we were actually there to see these viewings, none of them showed up! Lol. Went to Regents estate agents… Read Full Review

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★☆☆☆☆

“Dont use them waste of time”

Written on: 24/06/2014 by Buchananwt75 (1 review written)

Save your time and get another estate agent, There unprofessional , they show people round your property and know nothing about the property,(but its good fun watching them make them look dim) but dont sell your property, … Read Full Review

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★☆☆☆☆

“worst estate agents ever.....avoid like the plague!!”

Written on: 23/06/2014 by AspenKenny (1 review written)

Your Move are not even worthy of 1 star, they are greedy, arrogant and bad mannered. We put an offer in on a property that Your Move were advertising and from the day we put in that offer things went from bad to worst, they lied to us from the start and continued to lie to us until they lost us the property. We would not use Your Move to sell our property as we did not trust the sales agent one little bit as he was very pushy and arrogant, however typically they were selling the property we had… Read Full Review

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★☆☆☆☆

“EXTREMELY DISSAPOINTED ”

Written on: 19/06/2014 by Boydmk323 (1 review written)

I put my house up with your move 15 weeks ago. The lady came out and was really lovely so i felt really optimistic...how i was wrong. Lack of communication, not showing up for viewings and even getting times wrong left me with a bitter taste in my mouth to say the least. I now can not wait for the "for sale" board to be removed from my property so i can allow a more efficient and compitent estate agent do the job that your move should of done. would never recommend these to anyone… Read Full Review

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★☆☆☆☆

“Really bad service”

Written on: 17/06/2014 by Zumagirl (1 review written)

Just sold a house through the Canterbury branch, zero feedback from them, sent buyers alone and we had to take them round the house including neighbors who 'just wanted to see the inside'. The description on the expensive catalogue was wrong and we kept telling them to warn buyers that the garden was very large. They didn't tell them and several people were put off by it. Really bad service and wish we had used a better agency as we ended up selling at way below their estimated selling price… Read Full Review

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★☆☆☆☆

“No Return in the Offers”

Written on: 07/06/2014 by OliP (1 review written)

Just very disappointed with "Your Move"'s attitude towards our offer negotiations in a house really... In the final offers they never got back to us with the other Buyer offer and had the property as "Sold"! Awful and very unprofessional attitude! We just lost the property which ticked all the boxes and were not given the right to bid for it! :(… Read Full Review

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★☆☆☆☆

“I have been a tenant at a property through Your Move,...”

Written on: 06/06/2014 by Gabriella64 (1 review written)

I have been a tenant at a property through Your Move, for over three years. Recently, the landlord wanted to sell the property and Your Move were instructed to conduct the sale. Since that time, the attitude of Your-Move, towards me, has dramatically changed, with their sales staff treating me as a second class citizen, apparently just because I rent a property. They have been so desperate to secure the sale, that they have resorted to underhand behaviour and lying. On one particular… Read Full Review

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★☆☆☆☆

“Fees”

Written on: 04/05/2014

Your Mive Doncaster - I sold my house through them- Goid you may think. it was only 70000 and they charged me £2400 for just selling. I was sold a package including EPC for £318 and they really encouraged us ( hard sell) to use their conveyancing service. this I was told was £490 - it ended up being £865. upon close inspection , I discoverd they got a referall fee of £225. my ex husband signed the documents , so I can't really do much about it but just be aware - there are just as good… Read Full Review

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★☆☆☆☆

“Terrible ”

Written on: 01/05/2014 by 57Murphy-Alt (1 review written)

Aweful customer service and very good at hiding the details that effect you negatively!… Read Full Review

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★☆☆☆☆

“Stay away”

Written on: 09/04/2014 by Foolishboy (1 review written)

I have a number of properties let through different agencies and I can safely say your move are by far the worst. Where do I start - it took them months to let my property as the rent recommended was too high, they took 6 months to do maintenance to the property, no constant contact just lots of people not taking responsibility, beware they charge a fee for anything (don't take up rent reviews or new contracts - rip off), they make concessions when service is poor then don't honour them and… Read Full Review

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★☆☆☆☆

“What a joke”

Written on: 21/03/2014 by Reillyfg1961 (1 review written)

Your move have to be the most unprofessional estate agents I have ever had the misfortune to deal with. I have recently put an offer on a house that has been repossessed. The closing date was Thursday at midday, this is now Saturday and I still do not know if I have purchased the property or not! My lawyer has contacted them on numerous occasions but has been told they haven't heard from the vendor! It also appears that even though it has been repossessed and the closing date has come and gone… Read Full Review

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★☆☆☆☆

“Never use Your Move Estate Agents - ever”

Written on: 20/03/2014 by pennyProfit (4 reviews written)

Made an appointment to view a property through Your Move Darwen office. Took time off work and made other arrangements to keep my appointment. The estate agent did not turn up. After a 10 minutes wait, repeatedly telephoned their office but no answer. Drove down to the office to find a notice on the door to state that their office was closing early for staff training. The complaints procedure on their main web site refers initial complaints to the branch manager. Head office will only… Read Full Review

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Vacbag's Response to pennyProfit's Review

Written on: 31/03/2014

I complained straight to the head office. I had an awful experience with this estate agents in Darwen.

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★☆☆☆☆

“Avoid at all cost - disgraceful service”

Written on: 13/03/2014 by Kevgoy (1 review written)

I attempted to buy a repossessed house through Yourmove in Sittingbourne. Instead of them doing as they should and realising as much money as possible for the seller they did the opposite and tried to put me off buying it. At the same time I was selling my house through their Gillingham Branch. My offer was finally accepted by the Sittingbourne office after a complaint and the process began. I took every document and more that was asked of me to complete the paperwork for the purchase. Their… Read Full Review

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★☆☆☆☆

“If you can avoid at all costs!”

Written on: 13/02/2014

I would never again ever use or recommend this company. I have had to deal with a particular woman who is based in the East Kilbride offices, she is a vile patronising horrible bully of a woman, who is a pathetic & shocking excuse for an estate agent. Along with Joanne, from the same offices, they dragged their heels at every opportunity & made things extremely difficult, then tried to make us feel as though they had done us an amazing favour & we should be eternally grateful! Utter joke!… Read Full Review

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★☆☆☆☆

“The worst agency I've ever worked with!”

Written on: 04/02/2014

While preparing to sign agreement with us they did not copy the papers necessary for their 'credit check' made by their own company. As a result after 2 weeks of 'checking' us they refused to allow us to rent this property . Though they were happy to take 6 months fee in advance plus deposit for this property(!!!) Then when the agreement was signed we were told that we have to pay an extra fee for insurance of this property, again to their own company! They never told us about these extra… Read Full Review

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★☆☆☆☆

“Disgusting & dishonest behaviour, will never use again.”

Written on: 29/01/2014

Horrific and stressful experience for a first time buyer. Rude and bullying staff who were lazy and dishonest. Never passed on info to vendor over a 7 week period, bullied into taking in house services by one member of staff claiming to be "independent". Will never use them to sell or buy a house at all. Extorionate convenyancing fees. Had to write a 5 page complaint letter just to try to get back my non refundable upfront fee of £399. This branch should be ahsamed of themselves. Avoid like… Read Full Review

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★☆☆☆☆

“Unprofessional, Incompetent, AVOID!!”

Written on: 21/01/2014

Your Move Derby branch. The Sales team were quick and efficient to close the deal and get us to sign on the dotted line. Infact really they had nothing to do because they already had a buyer lined up for us so there was no need for them to advertise our property. They had sold our property before it even went on the market and were happy to take the £3000 fee for nothing. So as the sale was going through we never received any calls or feedback on progress. We called them each time and… Read Full Review

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★☆☆☆☆

“Avoid if you can”

Written on: 14/01/2014 by jurkra (1 review written)

Hi. If you can, avoid! There was not one thing we were satisfied with. Where to begin? Agents have put up online rental price without prior discussion, of course much lover than whar we were asking for - which they have corrected when potential tennants started coming. We left 3 month prior to available date to manage everything - thought enough time, hey? Surprisingly we have found a tenant on the first day of viewing and thought, great! Less troubles before moving abroad! We were mistaken… Read Full Review

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