Your Move Reviews - www.your-move.co.uk

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Latest Reviews

★☆☆☆☆

“Liers, cheats and robbers”

Written on: 31/07/2015 by staffareliers (1 review written)

Your move have to be the worst estate agents ever! They lie and then demand huge sums of money and have done NOTHING to sell my house. They speak to you like you are dirt (that's if they answer the phone) DISGUSTING. Avoid at all costs… Read Full Review

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★☆☆☆☆

“YourMove will Test Your Marriage - AVOID AVOID AVOID AVOID”

Written on: 20/07/2015 by EsmeraldaFry (1 review written)

Red flags appeared when I read these reviews in March regarding buying a house via Yourmove. Everything seemed fine, so I proceeded. Well Yourmove needed to send a sales memo, which was delayed by 2 weeks because the "sales manager" was away. OK, so he comes back, processes that, then seller needs to instruct lawyers. This sits there for 2 weeks, we ask yourmove to progress it. Nothing. Just "we're chasing, we're chasing". Then told to wait 1 month for buyer to respond. Then another month. I… Read Full Review

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★☆☆☆☆

“I would give zero stars if it were possible!”

Written on: 06/07/2015

Imagine being a cash buyer and finding out 5 weeks into the sale that your vendor hadn't even stepped into his solicitor's office and was stalling. Response from Right Move Plymouth 'We have other properties you can look at...' and now I am £775 out of pocket having paid the solicitor and gotten a survey done. Theses people have little or no professionalism. DO NOT BUY ANYTHING THEY MARKET!… Read Full Review

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★☆☆☆☆

“Worst maintenance and very high letting fees”

Written on: 09/06/2015 by TobyDawson197 (1 review written)

Hi all I had a very bad experience from your move. I took property on rent recently and there were many major maintenance issues that I already told them when I moved to this house. After lots of follows up and phone calls nothing has been taken care off, even the emergency issues they take 1 -2 weeks to solve. They are just interested in making there commissions. So I would suggest before going to your move consider each and everything otherwise u guys will be fool like me… Read Full Review

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★☆☆☆☆

“DONT DO IT”

Written on: 06/06/2015 by CedricDonaldson (1 review written)

Avoid like the plague. Have sold our house for which we are paying £3000+ for but leaned so heavily on us to get out that I will be homeless from tomorrow or the buyers were pulling out. Worse kind of service ever. We showed the majority of people round as they couldn't be bothered to do it themselves. Couldn't even bring myself to rate one star. There was nothing to rate it for! Had to give a star but only because couldn't submit!… Read Full Review

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★☆☆☆☆

“Not bothered about the job: Bone idle.”

Written on: 02/06/2015 by AshH (1 review written)

Barnsley branch: Attentive until you sign up. Premium packages don't include photography. No communication, contact or effort put into selling the property - ended up doing most of the work ourselves. Company can't even be bothered to try and sell us properties (we're moving into a new area and didn't add us to the mailing list despite us allowing them to) - what hope did we ever have of selling them? Slow to set up, not proactive, no effort made to sell, slow to even take down the sign when we… Read Full Review

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★☆☆☆☆

“They came into the apartment unannounced.”

Written on: 01/06/2015 by Bennetttz336 (1 review written)

They came into my apartment, which I'm renting, without any written or verbal notice (note that they are supposed to give you 24h written notice upon arrival). They took photos of the apartment and publish them all over the internet, without any permissions. On top of that, they are not even my letting agency with which I have the contract… Read Full Review

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★☆☆☆☆

“Avoid Your Move if you are a landlord”

Written on: 01/05/2015

I am a landlord. Your Move lettings provided full management for my property. They charged lots of money in the beginning for finding a tenant, and then 11% of the rent every month plus VAT. All they do is barely nothing. If you are lucky and have a good tenant who pay rent in time. They just deduct 11% and VAT and transfer the rest to me. If you have a bad tenant, Your Move is not helpful. They withholds tenant's telephone number from the landlord. When you have to go to court to evict tenant… Read Full Review

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★☆☆☆☆

“skelmersdale YOUR MOVE”

Written on: 23/04/2015 by pzFlynn108 (1 review written)

terrible keep away ,made 3 increased offers on a repossessed property in skelmersdale, they said the first offer was rejected put in a inproved offer they said you need prove of funds to buy told them i didnt need them earlier on the first offer {if they had actually put forward my offer they said they had }after sum verball they said they would put the second offer forward ,kept continually triped themselfs up lying, they came back and said the offer was rejected but was close,put in a… Read Full Review

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★☆☆☆☆

“Worst agen in all of Nottingham”

Written on: 08/03/2015 by Magrah (2 reviews written)

We have been looking for our forst buy to let property. as a result we've been dealing with many many agents. Sadly for us the house we decided to make an offer on was on with Your Move. By day 3 of trying to deal with the branch we decided to start keeping a diary to catalogue the constant broken promises and down-right incompetance. Im not exaggerating when I say that every single time I attempted to deal with a member of the team I was left frustrated and disappointed. Without writing an… Read Full Review

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★☆☆☆☆

“absolutely disgraceful behaviour”

Written on: 27/02/2015 by wareo7809 (1 review written)

A fortnight ago we were escorted around a property in Southampton with a view to rent, we were initially concerned as there was a for sale sign attached to the property, we immediately brought this up with the agent and she advised us that the landlord is in fact looking to rent and we shouldn't be concerned by this. On inspection we loved the place, we had been tenants in our previous house for 10 years and have an unblemished record and so were looking for another long term move, we… Read Full Review

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★☆☆☆☆

“Twickenham office”

Written on: 24/02/2015 by CorneliusPrater375 (1 review written)

They rent flats to me and one day before my moving day they called to tell me flats its no longer available and now I left with no where to live and I due to give birth next week to my first babe . Don't trust your move… Read Full Review

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★☆☆☆☆

“nagging lying false leading never use ”

Written on: 18/02/2015 by zara13 (1 review written)

I would not advise anybody to use this estate agents they lied to me gave me false completion dates nagged potential buyers to death and put them off hired a solicitor for me without informing me the did not even inform the solicitor of the change of buyer so she carried on chasing a buyer that did not exist for over a week I took there word everything would be ok for complition so I put 500pound deposit on a boat after weeks of them changing buyers and completion dates I lost my deposit as… Read Full Review

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★☆☆☆☆

“Shocking Rental Experience”

Written on: 15/02/2015 by 461Jenkins (1 review written)

Wanted to rent a house from them but they took forever - Had to chase them constantly and it still took weeks. They charge a fortune for all of their "services", including £120 per person for a credit check once a year! They made a mess of the direct debit and "lost" my bank details. They advised me to go directly through the landlord as once the house was ours they didn't want anything to do with the rental - yet they pop up at the end of each rental agreement. They are incredibly greedy with… Read Full Review

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★☆☆☆☆

“Don't use this company!”

Written on: 04/12/2014 by ccggccgy (1 review written)

I was try to buy flat in London, I thought this company is big can help me out, when I paid 10% deposit to HSBC, suddenly HSBC solicitor transfer the money back to me and told me that the tenant don't plan to move out cos they got no money!! lol... When I call to agency to ask them what happen, they just said sorry to me and they forgot to check the tenancy agreement!! It's basic rule! How come they didn't check the basic detail before they do the sell! it's so terrible! I will never use… Read Full Review

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★★★★☆

“Crawcrook (Ryton) Branch - Brilliant”

Written on: 04/11/2014 by Young400 (1 review written)

We dealt with the Crawcrook branch during our house purchase and being first time buyers we had our concerns, we didn't know a lot about the process as such and unfortunately our solicitor was nearly impossible to get hold of to get some urgently needed clarifications etc. She helped us throughout the process. Every time we had a question or couldn't get hold of our solicitors she was there for us, answering the phone straight away or replying to email within the hour. We must have asked her a… Read Full Review

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★☆☆☆☆

“never use this agent”

Written on: 30/09/2014 by mrrecievedbadservice (1 review written)

Terrible experience , never rang back , always on the other line , didn't have a clue regarding the sale , lied , as I said will never use this agent again and highly recommend no one else does… Read Full Review

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Designers's Response to mrrecievedbadservice's Review

Written on: 07/12/2014

which branch please

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Mrrecievedbadservice's reply to Designers's Comment

Written on: 08/12/2014

Waterlooville Branch , and the final insult was when I dropped keys in ready for completion the agent dealing with my property didnt even know we had exchanged ?????

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★☆☆☆☆

“Liars and Cheats. Stay away from these agents”

Written on: 23/09/2014

They witheld vital information from me. Lied to me. Made me a counter offer. I accepted. Agreed to stop marketing the property. The put me under pressure to instruct a survey within 7 days and appoint a solicitor that day. I did. Memorandum of sale arrived 10 days later only to find the property is still being marketed and that the property was listed on auction before my exchange date. These agents are slippery as fish, do not return calls. Shrug you off wherever. Do not use their solicitors… Read Full Review

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★☆☆☆☆

“Impossible to contact, do not use.”

Written on: 18/09/2014 by Dawson215 (1 review written)

We rented our property through YourMove Beeston branch. They were terrible from start to finish. We called daily for 2 weeks trying to get a response to a simple question. They answered the phone once, and said they would call us back. They did not. We had to escalate to head office, who were nearly as bad (not quite as bad) as the branch. YourMove paid random amounts of money into our account with no information given as to why we were paid several hundred pounds less on some months. We would… Read Full Review

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Mrsl1987's Comment

Written on: 28/04/2015

I'm trying to rent a property through this same branch and my god I've never met such incompetent staff.

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★☆☆☆☆

“Your move Suck”

Written on: 18/09/2014 by Foxeh187 (1 review written)

your Move Plymouth Avoid, Did not get paperwork for the house and Energy Rating until the Day we signed and were forced to read in the Your move office while being pressured into signing a document we have not read, Mercenary about making money Fee's of over £400 for both me and my Housemate for "Administration" however we had to fill out our own details on a 3rd party website for them for Security checks, Signed up to Spark Energy (Who are also Pants) even after telling them specifically we… Read Full Review

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