Your Move - www.your-move.co.uk Reviews
Latest Reviews
★☆☆☆☆
“I wouldn't waste your time.”
Written on: 24/05/2013
Tried to view a property 3 TIMES. The first time, the agent did not turn up or if they did they were over 30 minutes late, I gave up waiting and left. The second time the agent was 15 minutes late (no apology) and had bought the wrong keys. The third viewing the same agent was 25 minutes late (no apology again) and again had bought a wrong set of keys so we still could not view the property. Upon addressing the manager with the disgust with the problem agent, at first a response was quick... (read more)
★☆☆☆☆
“Rowlands Gill Your Move Awful Awful Awful”
Written on: 07/05/2013
Keep clear of Your Move Rowlands Gill. They make mistake after mistake and do not seem to communicate with each other at all. There are true issues with their training. This is the first time I have written a review of this nature. They only want your money but do not provide a good service at all. An odd blip I can understand but when it becomes constant it is very frustrating. I would not recommend anyone to rent your property with them or try to sell with them either. Be warned! I... (read more)
★☆☆☆☆
“Greedy Threatening Agents”
Written on: 10/04/2013
Our Tenancy was flawed from the outset. The house was managed by Yourmove (YM)as the Landlady lives in Australia. We are good tenants and have never missed rent payment. We lived in a shared house and all got 'credit checked/referenced' on our way in for £70 each. Then when the tenancy came up for renewal we had another person added, and her fees for 'credit checked/referencing' were £70 . When the extra housemate as above decided to move out again. they insisted we all be 'credit... (read more)
★☆☆☆☆
“Avoid like the Plague!!!!!!!!!! No stars should be given”
Written on: 01/04/2013 by NormallyPolite (1 review written)
This company is a complete disaster for Landlords and Tenants alike! Appalling communications - dreadfully high fees for rubbish service. Complete and utter failure to put things right despite repeated written complaints - how on earth they ever survive as a company is beyond my comprehension - they should be closed! (read more)
★☆☆☆☆
“Their business seems to hardsell insurances”
Written on: 14/03/2013 by HouseBuyer23123213
Incredible. It started with the first viewing, where the agent to show us the property did not show up. The office told us on the phone he was wound up at another property, the agent, when he arrived, claimed he had been there before and did not find us. Should at least coordinate their lies. Every viewing a different agent, each time a different story on the property. When we made an offer, the agent told us that they only would put the offer forward if we talk to their internal mortgage... (read more)
★☆☆☆☆
“Avoid like plague”
Written on: 05/03/2013 by propertyman (1 review written)
Put an offer in for a property, via lawyer to the Stirling branch, which was unsuccesful. Two days later I asked to view the property again, only to be told that it was sold. I complained that I should have been informed that a higher offer had came in, to enable that I might have a chance to increase my offer. The woman on the phone was then rude and spent the next few minutes talking over the top of me. My past experience with other more professional estate agents, is that when putting an... (read more)
★★★★★
“Fantastic”
Written on: 08/02/2013 by CedarsExeter
'I have highly recommended Your Move to a variety of people I know. Myself and my partner were not even sure if we wanted to sell, but after meeting with [name removed] from Your Move it was something that we decided to progress with. We were given a valuation which we were more than happy with and dealing with [name removed] was great - very professional and friendly all rolled in to one. We were in a real hurry to sell as we have another baby on the way so we gave ourselves and [name... (read more)
★☆☆☆☆
“VILE SERVICE”
Written on: 29/01/2013 by neverrentingagain
Took a year long contract as being heavily pregnant and needing stability after 3 and a half months asked for property managemant to visit since there was terrible damp and it was becoming unmanageable. They didnt bother to send an inspector out but they did send a workman out straight away which I was really impressed with. He checked everything and gave the quote to them. Landlord obviously did not want to pay this so the inspector came out to see for himself. He turned up with the... (read more)
★★☆☆☆
“Has any1 here gone through the referencing from your...”
Written on: 18/01/2013
Has any1 here gone through the referencing from your Moove n how much did they charge? I have recently found an apartment through your Moove on a reasonable price to try n cut some cost n save up but they totally roped me off on the referencing they called up my previous landlord for referencing n he completely knocked himself out at spoiling my name and so they declined me n all my money went down the drain ... Obv landlords are never happy with tenants it's just not fair to judge me thru... (read more)
Garyhewer's Comment
Written on: 21/01/2013
Your Move have to be the most expensive lettings agents around. They charged me £300 for a bank reference when most other companies only charge around £75. TO BE AVOIDED!
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Neilagency's Comment
Written on: 30/01/2013
honestly have a very bad experience with your move .
they just want money . im alone :( whyyou guys not doing something against them . we should make claims .
horrible services
no hot water heating damping leaking broken sockets repossession ... still asking money
stupid
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★★☆☆☆
“Rip off fees and poor attitude”
Written on: 07/01/2013 by Emerald840 (1 review written)
We viewed a lovely flat to rent in faversham with a wonderful sales agent decided to rent completed the reference application forms and signed the document agreeing to the 360£ admin fees then changed our minds after finding out that we couldn't hang any pictures on the walls . The lettings agent was very rude on the phone and told us that we would still be charged 360£ even though this was only the next day so absolutely no admin hade been carried out and we emaiedl the agents the... (read more)
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Showing 1 - 10 of 134 Reviews
★☆☆☆☆
“Avoid like the PLAGUE”
Written on: 01/01/2013 by csgohan4 (1 review written)
Their contract clauses are absurb. 100+ pounds if you want to renew your contract which is effectively photo copy fees. £150 for check out fees for someone to tick boxes. You will be lucky if you get your deposit back despite getting the flat professionally cleaned. Anything that breaks or goes wrong takes ages to be replaced or fixed. No hot water for 14 days kind of sums it up. AVOID AT ALL COSTS, unless you like throwing money away. (read more)
Csgohan4's Response to csgohan4's Review
Written on: 01/01/2013
Don't forget the £125 pounds per person fees for credit checks prior to renting, what a waste of money. They just call your last landlord to check everything is ok, what an expensive call indeed.
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★☆☆☆☆
“Very bad”
Written on: 19/11/2012
They will not help u get ur deposit back if land lord says no then that's that even if u paint the hole house and pay 300 to get carpets cleand and when u want to move out they charge u 150 just to come see the house iv been with lots of estates and this is the worst by far never go to (read more)
★★★★★
“Professional and Efficient; Excellent Service”
Written on: 14/11/2012 by ringg3 (1 review written)
From the very first phone call Your Move were incredibly friendly and enthusiastic about helping both myself and my fiancée find our perfect home here in Brighton. They were always on hand and when we came to view they filled us in on all the various, and often complex, issues with crystal clarity. Upon our arrival and move in to the apartment, as we were arriving late from the ferry at Pembroke, a very helpful member of staff kindly met us to let us in, give us the keys and go through our... (read more)
★☆☆☆☆
“£300 Hidden Charges They don't tell you about !!!!!!”
Written on: 04/11/2012 by greyhound22 (1 review written)
We instructed Your Move to sell our house, after the fantastic sales patter from the branch Manager we thought we would be house free in 4 weeks.......How wrong were we!!!!!! They gloat about " NO SALE NO FEE". we decided to remove our house from the market after over 4 months having just 2 people round and a reduction of 10K, thinking that would be it. No no no it wasn't, a nice demanding letter dropped on our mat wanting £300 for what they call "withdrawal Fee", this is the first we have... (read more)
Julesrich's Response to greyhound22's Review
Written on: 03/02/2013
I worked for this company but not by choice but by the fact their parent company, LSL,(same people that own Reeds Rains and Intercounty) took over the company that I originally worked for. I have to say the lack of professional morality defied comprehension in terms of how they treated their staff and the disrespect they had for their clients ( they were just seen as someone to extract as much out of them without any regard to their personal situation). I found their management both bullying to the staff and clients alike (not the best way to get the most out of people). If you have money to burn and do not mind being treated in a cavalier way then please feel free to use this company
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★☆☆☆☆
“Your Customers are unhappy!!!!”
Written on: 30/10/2012
In my experiance with Your Move I have found them to be underhand with their charges, completley incompetatnt at responding to any calls or emails and each department does not seem to communicate with the next. In looking at the vast majority of other reviews it seems that there is a common occurrence with Your Move customers not being advised of costs, mistakes on legal documents and lack of after care when dealing with their Landlords, Tenants and buyers. It seems that there were... (read more)
★☆☆☆☆
“terrible”
Written on: 21/10/2012
They promise to call me back with answer from landlord about pets at home which I want to rent,they did not call me and when I phoned them they said that property which I want to rent is already gone! Nobody let me know! Terrible service,not nice people! (read more)
★☆☆☆☆
“Awful service, then tried asking for 250 + vat”
Written on: 17/10/2012 by Dean0188 (1 review written)
Do not use, they are awful, as title (read more)
★☆☆☆☆
“Warning Keep Away!!”
Written on: 16/10/2012
Liars in a league of their own they do very little for you, they advertise no sale no fee they tell you no sale no fee knowing they are going to charge you £300 for very little work its a win win situation for them. There are some good agents these aren't one of them. (read more)
Scotchmystery's Comment
Written on: 19/10/2012
I have been with YOur Move for some 7 months and 1 viewing later, never hear from them except when I contact them for updates, didnt get any feed back from the one viewing Ive had but dont think they chased hard enough, there are housed down the road from me with other agents who had been up for sale a fraction of the time and had 4 viewings so thinking of changing but yes £300 for not much work beats no sale no fee so to change thats what I have to pay, makes me wonder if Id been with someone else would I be looking forward to Christmas in my new house instead of stuck in the old one !!!!
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★★★★★
“Manager of Your Move, Havant”
Written on: 13/10/2012
As an British expatriate who left the UK 20 years ago without having got onto the property ladder, the opportunity to do so recently was not without its challenges, bearing in mind my expatriate status, the distances involved and the less favorable mortgage climate in the UK then. Throughout this process the manager of your Havant Branch, Ms Sandra Bryant was ‘key’ to my successful purchase of the BTL property that I bought then and I have since gone on to purchase a second such BTL in... (read more)
★☆☆☆☆
“Land-Lords be aware ,avoid avoid avoid !!!”
Written on: 12/10/2012
Avoid with a barge pole, so expensive, they rip you off for everything , takes 2 months + to start to make any rental money back due to their excessive and over the top charges. you pay for extensive inventory checks ,yet they add in rubbish left by previous tenants. they tell you they check on the property yet ,tenents leave in a mess and they don't both fixing ,charge you for maintenance yet things don't get repaired. they charge you for everything yet the service is appalling. I strongly... (read more)
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Showing 11 - 20 of 134 Reviews
★☆☆☆☆
“Couldn't sell snow to eskimos”
Written on: 18/09/2012
My own house had been on the market for some time with them, they let us down with EVERY single viewing they made, sometimes even cancelling hours before! Constant stream of people who didn't like the area, wasn't interested in the house but they still brought them round????? When questioned about it they said, they have to bring people round as they might like it, translated that means "we'd still get our quota of heads through the door". There feedback was little help, they either would... (read more)
★☆☆☆☆
“Worst housing agency”
Written on: 14/09/2012 by catsg (1 review written)
I've been looking for a property to rent for about 2 months now and I went to Your move in Surbitton and they showed me a flat which i immediately putted a bid on, they were really quick sending all the paperwork and I thought this is it, I'm finally moving. I had to have a guarantoor and I was quite worried if it would be accepted but after we started the referecing, they said there were no problems, we signed the papers, everything was set, they said i would only have to pay the deposit... (read more)
Yourmove's Response to catsg's Review
Written on: 18/09/2012
We are sorry to read your review and apologise for any inconvenience we may have caused you.
I can confirm that we will now draw this review to the attention of our local management in order that they can look into this matter further and check that correct procedures are being followed.
Your Move
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Onofhteotherunhappycustomers's Response to catsg's Review
Written on: 30/10/2012
Thats awful. There has to be somthing more consumers can do about this.
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★☆☆☆☆
“Worst Experience as a Tenant”
Written on: 12/09/2012
They are pathetic. All lies. Administration fees very expensive. No Customer Service. So many emails and most of them no response and even not attended emergency problems. They included checkout fees of 110 pounds(Very high) to deduct from Deposit as it is not a financial distruction to the property. So decided to fight by approaching 'The Property Ombudsman'. I wont recommend to anyone and it is my first worst experience. (read more)
Yourmove's Comment
Written on: 18/09/2012
As a company we aim to provide high levels of customer service and are therefore obviously concerned to read your view of Your Move.
As a result we will be highlighting your feedback to local management in order that they can determine what might have happened in this instance and if any action is required on our part to improve your perception of us.
Your Move
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Gsreddy302's Comment
Written on: 19/09/2012
I have all the proof of photos and email correspondences. Regarding Checkout - Your Move missed the first appointment and my representative waited for 45 minutes @ premises and no one turned up and assured that they rescheduled the next appointment date. They have not done and directly sent the check out report. I haven't given any opportunity to attend check out inspection appointment to prove the proposed charges were in correct by comparing with initial Inventory comments signed by both parties. The agreement says failure to attend checkout appointment by landlord agent without prior notice to tenant need to pay the penalty charges to the tenant. I questioned by showing the agreement and no response. Rules are common to everyone. I don't like to use the words pathetic and lies. First week of tenancy no power for 4 hours that too in winter and happened when my infant son was bathing(power shower) and power went off suddenly and it was Sunday. Electricity is pay as you go meter and I recharged a key EDS based on Inventory documentation provided by Your - Move. When power went off I tried to insert the key and it say's wrong code. I tried to call EDS and they say they are not supplying power. Then I keep on calling all other energy suppliers and found Scottish power is the supplier of the property. They placed wrong recharge key and documented the same. As I recharge the wrong key which is not my fault and it is based on inventory documentation, I requested to refund the recharge amount as the amount is wate. Several emails and no responses and pathetic thing is they have not apologized for the mistake they did. How can do this to a family with kids such in convenience? After several emails with no responses and before paying rent, I sent an email saying that I am deducting the Elec Recharge amount from the Rent and do let me know. No response to the email and I payed the rent by deducting the amount. One fine day, I received the Credit defaulter Notice for this deduction. How pathetic that is? I am in USA for 6 long years with top credit rating and first time of my life received credit defaulter notice without my fault. Secondly about the word 'lies' when a tenant calls the maintenance department in Ashford(Ashfordlettings) I see they are not maintaining or logging the tenant requests. When I request anything and calling after 15 days to know the status and they say that I have never called them up. This is ridiculous. Any customer service centers either record the phone conversations for quality and maintenance purposes or maintain a register to log customer complaints. They won't get back to tenant even after ages and when tenant call they throw the blame on Landlord. If even Landlord doesn't oblige they need to inform the tenant. No co ordination. Extension fees is too high without any customer service. My wife collected the data by visiting all other letting agencies(charging less) and requested Your - Move to reduce the amount. Instead of convincing the tenant the representative " Folkestone office says ' If you want to stay by paying extension fees stay otherwise vacate' I don't know whether the Landlord word knows and it is his word about vacate. Customer or tenant gracefully pay any Administration fees and expect at least cordial customer service. If there is no customer service at all why he need to pay such expensive fees? Do let me know know if you need all the email proofs and photographs.
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★☆☆☆☆
“Scumbags, even by scumbag standards”
Written on: 01/09/2012
From even before our tenancy began, they screwed us over in every way and charged us for it. They fixed nothing, they had mail sent to our flat, they charged us for work not done, they did no repairs anyway. When we moved in it was a tip, with dirt and socks under the beds. Everything was broken when we moved in, and it took months for them to sort it, even despite daily emails, calls and visits. I had a broken cupboard for 2 years (broken when I moved in) despite asking repeatedly for it to... (read more)
Yourmove's Comment
Written on: 18/09/2012
We are very disappointed to read your review and agree that this is certainly not the standard of service you should be receiving from a lettings agency.
We would obviously like to investigate this matter further and wondered, therefore, if you could provide details of the branch concerned and the address of the property to us in order that we can do this. You can contact us via marketing@your-move.co.uk. Thank you.
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★★★★★
“The Best Letting Agent In Stoke”
Written on: 01/08/2012
I had a property which I wanted to rent out in Stoke on Trent and asked Your move Longton Branch to come out to value it. I asked other agents to also come out to do a valuation. Compared to the other agents Your Move were a little more expensive however it was worth seeing what they offered. The service was professional and friendly and as a new landlord everything was explained to me in detail. The lettings manager took the time to listen to what I had to say. He was the only person who... (read more)
★☆☆☆☆
“Bradford city centre lettings awful - landlords don't use”
Written on: 31/07/2012
Would give no stars if that was an option. The BRADFORD CITY CENTRE LETTINGS DEPARTMENT are AWFUL Landlords steer clear - do not pay for a full managed service because YM are NOT interested in doing any management. It's money down the drain - do it yourself. When the tenant falls into arrears, neither YM nor the central Southampton team will chase the tenant for the debt. They do no inspections. On tenant leaving, they do nothing to ensure that the tenant vacates the property when... (read more)
Disgruntledyourmovecustomer's Comment
Written on: 04/09/2012
I have had exactly the same poor service from your move as a landlord. My tenant was only in my property for 7 months in total, paid rent late twice and then not in full. First I knew about it was when money didn't go into my bank account and I chased it up. They told me they don't do anything for 10 days before they contact tenant. By then it's too late, tenant probably spent rent down the boozer. Even on the second occasion when didn't pay on time and also not in full they didn't do anything about it. Absolute rubbish. Do not use if you value your property in any way. I don't use them anymore but am disputing deposit being refunded due to tenant damage.....still rubbish service from the end of lease team. They never ring or email you back and definately don't keep you informed, been going on over 3 and a half months now and still no further forward. I should have known it was too good to be true when the local branch in Wednesfield said they do everything for you at 8% plus vat. As soon as it was signed up they didn't want to know even when I raised concerns with them about the so called model tenant who turned out to be a right pain in the backside!!!
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★☆☆☆☆
“do not rent housed from them , fees are up to sky ”
Written on: 29/07/2012 by egizianovero (4 reviews written)
we are a working family with one child and we want to move to Doncaster for family reasons I found the good house with this company, rang them to arrange view and I asked about the application fees and here is he surprise list **referencing and reservation fees 1 person £270 **referencing and reservation fees 2 person £330 **referencing and reservation fees 3 person £390 **referencing and reservation fees 4 person £490 **tenancy renewal £50 **check in £90 **check out £90 please... (read more)
★☆☆☆☆
“Avoid at all costs”
Written on: 12/07/2012 by gazzafc (1 review written)
Please avoid this company at all costs. As a result of Your Move's outrageously extorniate fees, my landlday and I decided to use our own lease agreement. Up to this point between us we had paid almost £1,000 to Your Move. As a result a lease agreement was never signed with Your Move, however that hasn't stopped Spark Energy, another company to be avoided at all costs and one which has an agreement with Your Move to pass on you details to them so that they can trick you into a very... (read more)
★☆☆☆☆
“STAY CLEAR!”
Written on: 23/06/2012
We rented our first property through this company last year. On first thoughts staff seemed nice & polite and felt like we were getting a good deal .. that is until after we signed all the paper work and paid the deposit then they dropped the bomb shell of the deposit they wanted! WAYY overpriced. Then they messed us around with paper work which they "forgot" to get us to sign making me take time off work to go in and get it signed! Once we moved in the problems kept on coming - * Trouble... (read more)
★☆☆☆☆
“Expensive & Midleading”
Written on: 11/06/2012 by babyrags (3 reviews written)
I have extensive experience of estate agencies within the United Kingdom and have been absolutely flawed by my experience with Your Move. This is not a personal attack at the ground staff who were as polite/impolite as agents from other competing agencies but more importantly the systems of which they are forced to work with - Statements - Are irregular and almost impossible to understand. I imagine this is because there is such a vast amount of fees they attempt to confuse... (read more)
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Showing 21 - 30 of 134 Reviews
★☆☆☆☆
“Worst rental experience ever.”
Written on: 11/06/2012 by oliveremery (1 review written)
I have been renting for over 12 years now and used many agencies. This month I recently finished a 12 month contract with YourMove and could not be happier to leave. Not only were their fees extortionate but you get no service back from that money. We were charged on moving in, renewal and moving out and throughout the tenancy, any problems we had were ignored repeatedly by the agency. They are unprofessional and my use of them has made me realise now why so many people complain about... (read more)
★☆☆☆☆
“Over charge dont act and staff rude and inefficient”
Written on: 25/05/2012
YM is the agent on one of my properties as they have supposedly being sorting out a roof issue for the last 18 months - in that time they have continued to take a fee but not sorting the issue. Staff tell lies (as proved in correspondence) and are very unknowledgeable. No attempt has been made to resolve the issue despite me complaining - they are now trying to charge me a cancellation fee as I have finally decided to terminate their service despite collecting huge fees off me and my tenant... (read more)
★☆☆☆☆
“REFUSING TO RETURN DEPOSIT EVEN THOUGH LANDLORD HAS AGREED”
Written on: 22/05/2012 by patsydean (1 review written)
We entered into an agreement with Your Move to rent a property through them. After 6 months they did the inspection everything ok and asked for a further £50 for a credit check on a guarantor. We heard nothing else and no new contract appeared. We came to an agreement with the landlord that we would rent through her personally and the letting agent was informed. The landlord agreed that the deposit should be returned to us. Three letters were sent - all recorded delivery- and received by... (read more)
Guest's Response to patsydean's Review
Written on: 25/06/2012
Thanks for taking time to write the review, I am so glad people like yourself have taken the time to share your experiences with your move , I am now seriously thinking of not going ahead with a private let with YM.
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★☆☆☆☆
“should of listened to gut feeling 'worst move' estate...”
Written on: 14/05/2012
Well where do i start, first of all no discussion of fee or tie in time, agent left it already filled out to a 24 weeks contract and over £3500 fee for a little 3 bed! Good job we checked before signing and no wonder he was gleaming when left. Since then negotiated rate as we agreed to go them as had and i re qoute HAD a outstanding service back in 2008. Since then we have spent over 3 weeks on the net with 1 photo and brief details which is being blamed on Rightmopve.com even though its... (read more)
★☆☆☆☆
“Complete joke from start to finish”
Written on: 27/04/2012
We moved into rented accommodation through your move a year ago , the first sign that this was not the most professionally run organisation was being asked to nip to the cash point in order to pay a holding deposit during our viewing, while the estate agent went outside to tell the next set of viewers waiting in the car park to go home ! After the first 6 months we had our inspection at which point we raised a few concerns we had with the property and were told the following : Ref damage... (read more)
Chris1011981's Comment
Written on: 09/05/2012
Your move are complete and utter jokes. i went to view a property yesterday 8th may my 31st birthday. i looked on there website days beforehand and found a property i liked and phoned up to enquire about it, (now im disabled so i asked if they accept housing benefit and they said as long as you get dla youll be fine dont worry about it.) so i set off for the viewing and met the estate agents at the property. they said oh are u such and such and i said no im christopher lewis and they said oh we are waiting for another couple of guys to view the property. we got in the property they didnt show me round they just pointed to which was which i looked round myself. 2 mins later the other guys turned up. and the estate agent asked me to nip to the cashpoint in town to get 150 pounds holding deposit and theyd meet me at the branch in town,
fair enough
we got to the branch i asked do they accept dla as im disabled and my other apartment which i had was all done for me oh yes mr lewis dont worry, so i handed over my 150 pounds cash and signed the form to say the rest payable when i move in.. i asked again as soon as i signed how do i pay the rent with the dla. oh u pay that all yourself out of your own dla as long as u earn 12000 minimum a year (excuse me im disabled how am i going to earn that a year... so i worked it out i cant afford all that 400pcm from dla i get 600 a month 200 dla and 400 incapcity which would leave me 200 altogether for food furnishing gas electric council tax etc.
so i emailed when i got back askin if its refundable.
she phoned n left a answer message today no its not refunadble good luck finding a house bye.
disgusting i feel as if ive been cheated out of a property when the other 2 guys where looking at it 2
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★☆☆☆☆
“Keep away from Your Move!”
Written on: 24/04/2012
I'm not selling my house with your move, but they have been nothing but a pain to me. Phoning me up, trying to make me change agents. I thought for a start they were phoning me regarding a property that I enquired about a few weeks back. As I work from home, I'm usually very busy. When I realized the phone call was just a sales call, I explained that I was tied up with work. He got very aggressive with me. He was making a mockery of that my house been for sale for just 3 months was a long... (read more)
Beach_Hut's Comment
Written on: 10/07/2012
They are still phoning me up, after I went into the shop to complain. I've also had a visit from them, still trying make me change agents. Selling a house is stressful as it is without all this hastle. If I get one more call from them, I will take this further. This is the Coalville branch.
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★☆☆☆☆
“WorstMove you could ever make.”
Written on: 17/04/2012
After signing with Yourmove we had to wait 2 1/2 weeks before out property was advertised. This only happened after I chased it up. The Manager who had signed us up had gone on holiday and done nothing to advance our sale. At this stage we should have cancelled the contract because things only got worse. The people who were sent to view our property were poorly vetted and in some cases, not at all. They were all people who had been on Yourmove's mailing list for ages, were often not even... (read more)
★☆☆☆☆
“rip off mechants”
Written on: 08/04/2012
This has got to be the worst letting agents i have ever met, i am a landlord and have never been ripped off so much by a totally unorganised and unprofessional bunch of cowboys, tenants and landlords stay far away from these cowboys who's only interest is ripping people off and not returning calls or emails. (read more)
Disgruntledyourmovecustomer's Comment
Written on: 04/09/2012
I agree..they ring you back or keep you informed. Do not use as a letting agent unless you don't mind a constant headache and endless stress.
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★☆☆☆☆
“Do not use. ”
Written on: 20/03/2012
Me and my 4 friends wanted to rent a house, found one we loved and went for it. They messed us around, didnt return our calls and told us several move in dates until finally we could move in (after about 2 months of not knowing where we stood). After moving in, they still did not return our calls about many issues we had including massive ones such as mould, dampness and windows not opening/closing properly. We have to call constantly to resolve these issues with still no joy. If you can... (read more)
★☆☆☆☆
“Don't deal with them - save yourself a lot of heartache”
Written on: 12/03/2012
I’ve been renting in London for 13 years and have dealt with all types of middlemen and estate agents. I just want to say that Big Move, in terms of their sheer incompetency, beats all of them. Save your agency fee money and go somewhere else, outfits such as these should not exist as a business. They are parasites. (read more)
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Showing 31 - 40 of 134 Reviews
★★☆☆☆
“Unprofessional, Unreliable, Disappointing”
Written on: 06/03/2012
The positives of using this company were they did find me two really good residents..I'm afraid that is all I can say on good points. I found them as a whole very unreliable, starting with never returning my calls in the early days. I wouldn't have wanted to call them so frequently or urgently had my rent been received on the right date which was one of the first major issues, the finance company based in Liverpool (I used the Stevenage Branch) seemed to be blamed by staff for the mistake,... (read more)
★★★★☆
“Efficient service..”
Written on: 05/03/2012 by Sazeeus79 (1 review written)
Approached Your-Move Glenrothes branch to manage and sell my house because I was in abroad due to my work commitments. I was impressed by Your-Move's staff efforts in finding a potential buyer for my house, and then converting potential interest into a firm offer and a successful exchange of contract, your-move has worked tirelessly. Carol from Your-Move Glenrothes branch also demonstrated great depths of patience and good nature when dealing with the inevitable hiccups and hurdles that... (read more)
★☆☆☆☆
“No hrelp at all once you moved in to one of their...”
Written on: 01/03/2012
After only a short while in the flat it turned out that our flat had a badly fitted window in the sleeping room and because of that there was a problem with dampness. Also, we soon noticed that the floorboards in the whole building are creaking badly. Both landlord AND property agency in Surbiton were notified of the mold issue but rather than getting the problem fixed they just filled their pockets with our money and left us cleaning the mold up ourselves constantly. The only thing we got... (read more)
★☆☆☆☆
“I should have read this website and their terms +...”
Written on: 22/02/2012
I was selling a property in the country at £90000+. I decided to give sole agency for Your Move and was happy that should continue for 12 weeks. Few properties at that price apart from caravans. I got very few viewings and after about 9 months took it off the market only to be hit with a fee of £300 for "withdrawing" it. I am very surprised that - for example - people who would like to get on the housing ladder were not falling over themselves to buy. I feel that Your Move could have... (read more)
★☆☆☆☆
“Customer service does not exist”
Written on: 02/02/2012
`Your Move` in Fife. The staff are verging on bullying and are quite aggressive in their attitude. I am genuinely surprised at how dogged they are at hard selling ( to the detriment of the seller ) purely to make a quick sale and/or look good with their turn-over figures. I wish I had taped some of the phone conversations with staff as i am sure people will think I am eggagerating how bad the staff are with customer care. Once my property has sold I will be making formal complaint about... (read more)
Annabell28's Comment
Written on: 14/02/2012
We are renting our house in Fife through Your Movd and found that the pre-contract service was very attentive, but not so much now! When we query unexpected charges, and there are many of them, we get very hard-nosed replies, almost exasperated with us. It's my money and my house and I will not tolerate their attitude. But it's taking up a lot of my time and energy, which is exactly what I agreed to pay them not to have to do. I was warned and will not use them again.
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★★★★★
“No headaches”
Written on: 25/01/2012 by toshafanasiev (1 review written)
Our experience of Your Move is that they are efficient, organised, warm and helpful - even a year after our house purchase our mortgage advisor was fully aware of all the detail of our situation and was able to offer relevant, personalised advice on our mortgage. We feel like we've got our own personal mortgage fairy who worries about the details for us. We arranged a mortgage and bought a house through Your Move and as far as these services go, would thoroughly recommend this firm to anyone. (read more)
★★★★★
“Helen Allgood - Mortgage advisor”
Written on: 18/01/2012 by nicola8100 (1 review written)
Back in March,April and May of 2010, we made contact with Ms Allgood regarding the purchase of a property that you were currently selling at the time, however at that time we decided not to purchase that particular property but were so impressed by Ms Allgood's professional and friendly manner, that when we did find a property that we wished to purchase we did not hesitate to come back to her to request her services as Mortgage adviser. Our first meeting with Ms Allgood was very positive... (read more)
★☆☆☆☆
“Your Move Tennants had previous CCJ's for not paying rent.”
Written on: 10/01/2012
I have a house in Chatham Kent, Your Move were instructed to find some tennants for me. They did quite quickly and all seemed good. (Accountant earning £30k). I never saw any of the documents, contract, references etc but took it that they'd done the checks as i was paying £500+ VAT. Six weeks in no rent, a lot of excuses from the tennant about the bank. I went there at least twice a month for the next four months and finding it was sublet to a useless grinning idiot (You know who you... (read more)
★☆☆☆☆
“Do not use Your Move”
Written on: 07/01/2012
We initially started renting from the Halifax but Your Move then took over the management of the property. We reported numerous damages that occured over time to Your Move. On one occasion a broken switch on the fire was reported 3 times and everytime we were promised it would be looked into. The ONLY reason someone finally came out to visit the property was after the broken switch started smoking and omitting electric flashes. Needless to say this was a clear health issue, but why did it... (read more)
★☆☆☆☆
“Do not use your-move, they will not back you up!”
Written on: 16/12/2011
From the day we got the keys to our property we were let down by your-m toove. They obviously did not do any sort of pre moving in inspection, as the house was filthy! The landlord has left a broken dish washer in the kitchen along with 2 dirty fridges and a freezer in the garage. As well as all sorts of other junk, so we were unable to use the garage for what it was intended. Most of the doors didn't fit correctly, some of the locks were broken and remain so 5 months in. The back gate has... (read more)
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Showing 41 - 50 of 134 Reviews
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Normallypolite's Comment
Written on: 11/04/2013
Hi
I wrote an earlier review of Your Move as a landlord - they are rubbish! I am only a landlord through circumstances rather than choice - they sold me a great story but they are rip-off merchants to us and to tenants. Please don't assume that their service is that which the landlord might wish to offer. We are looking for a way to ditch them legally without incurring their outrageously high penalty fees - keep writing your comments about them wherever you have the chance