Your Move Reviews - www.your-move.co.uk

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★☆☆☆☆
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Your Move - www.your-move.co.uk
Your Move - www.your-move.co.uk
Your Move - www.your-move.co.uk

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Latest Reviews

★☆☆☆☆

“Impossible to contact, do not use.”

Written on: 18/09/2014 by Dawson215 (1 review written)

We rented our property through YourMove Beeston branch. They were terrible from start to finish. We called daily for 2 weeks trying to get a response to a simple question. They answered the phone once, and said they would call us back. They did not. We had to escalate to head office, who were nearly as bad (not quite as bad) as the branch. YourMove paid random amounts of money into our account with no information given as to why we were paid several hundred pounds less on some months. We would… Read Full Review

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★☆☆☆☆

“Your move Suck”

Written on: 18/09/2014 by Foxeh187 (1 review written)

your Move Plymouth Avoid, Did not get paperwork for the house and Energy Rating until the Day we signed and were forced to read in the Your move office while being pressured into signing a document we have not read, Mercenary about making money Fee's of over £400 for both me and my Housemate for "Administration" however we had to fill out our own details on a 3rd party website for them for Security checks, Signed up to Spark Energy (Who are also Pants) even after telling them specifically we… Read Full Review

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★☆☆☆☆

“Super slow and bad customer service”

Written on: 03/09/2014 by customer110 (1 review written)

I have rented properties through other agencies but Your Move is the worst by far. We paid our admin fees, the deposit and first month's rent and have not received a contract after 3 weeks. Excuses include "our system is down" and we cannot access the files, we cannot "access our emails" . Furthermore, when I first went to the agency I asked if they needed more information and they said no, after 2 weeks they found out that they did need the documents (which I had with me 2 weeks ago). They… Read Full Review

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★☆☆☆☆

“Y-M Deal Office - A Landlords Perspective”

Written on: 30/08/2014 by TheJeepster (1 review written)

I could write War&Peace for complaints that I have about Y-M (Deal Kent Office), but I’m quite certain that there will be insufficient space here. Having said this, and just to demonstrate their complete and utter incompetence and ineptitude. A check-out report prepared for Y-M by Warner when my (their) tenants vacated my property, indicated that cleaning was required “… In order for the property to be re-let …”, although other issues that would be considered beyond fair wear and… Read Full Review

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★☆☆☆☆

“Rip off.”

Written on: 21/08/2014 by Raphaelq339 (1 review written)

WHITTON BRANCH.Totally unprofessional letting manageress,Start up fee £190,most free.2.5% Indenmity Insurance,cost on £1600 pm rent £540 pa,most average £180.Energy performance certificate £110.most£45-55.Gas safety certificate £115 most £75.Inventory £180 going in.Out £130. most free going in.out £70.Agents monthly commission 10-12%,most 6-8% Reference check £340,most £130.this woman is only concerned with commission,my neighbours have squatters so much for the reference… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 18/08/2014 by Archer30 (1 review written)

For anybody thinking of letting or renting through Your Move do yourself a favour don't.Excessive fees poor response to any problems you have to use Spark Energy to start with (obviously they are on a commission)and when it comes to getting your deposit back don't hold your breath. I could go on for ages about why not to rent through them but you only have to look at everybody elses comments to realise your best going elsewhere… Read Full Review

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★☆☆☆☆

“Your Move Canterbury”

Written on: 12/08/2014 by MacLeod478 (1 review written)

What I can advice you in order to avoid any kind of desagreement, is avoid renting a room with the agency Your Move Canterbury. They charge fees of 180£ but in any case of problem with the landlord they have a wonderful answer "We're sorry but we do not interfere between the landlord and the tenant". Besides, I don't know how it works in other countries but here the check out of the house is done without your presence. I am still waiting for my deposit back, which according to the agency have… Read Full Review

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Thejeepster's Comment

Written on: 01/09/2014

From experience (Y-M Deal Office), they are just as incompetent when dealing with tenants for the landlord. I think you will find that as they have an Agency Agreement with the landlord, that it is indeed only them who can "... interfere between the landlord and the tenant." as the landlord has no contract with the tenant.

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Thejeepster's Comment

Written on: 01/09/2014

From experience (Y-M Deal Office), they are just as incompetent when dealing with tenants for the landlord. I think you will find that as they have an Agency Agreement with the landlord, that it is indeed only them who can "... interfere between the landlord and the tenant." as the landlord has no contract with the tenant.

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Thejeepster's Comment

Written on: 01/09/2014

From experience (Y-M Deal Office), they are just as incompetent when dealing with tenants for the landlord. I think you will find that as they have an Agency Agreement with the landlord, that it is indeed only them who can "... interfere between the landlord and the tenant." as the landlord has no contract with the tenant.

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Thejeepster's Comment

Written on: 01/09/2014

From experience (Y-M Deal Office), they are just as incompetent when dealing with tenants for the landlord. I think you will find that as they have an Agency Agreement with the landlord, that it is indeed only them who can "... interfere between the landlord and the tenant." as the landlord has no contract with the tenant.

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★☆☆☆☆

“Your Move - unprofessional, disorganised, misleading ”

Written on: 09/08/2014 by FridaGillespie (1 review written)

Your Move, Staffordshire - incompetent time wasters. There was no continuity of staff on the marketing of our house sale nor communication between staff, despite the small size of the office in Tamworth. They said they would phone every week and keep us informed of progress but that didn't happen and we were always having to phone them. After several weeks of not being kept informed about viewings etc, they lied to us about having a cash buyer who was ready to go, which was the only reason we… Read Full Review

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★☆☆☆☆

“NIGHTMARE!!! DO NOT EVER USE THEM , WILL NEVER RECOMMEND ”

Written on: 07/08/2014 by Rafferty395 (1 review written)

Nottinghamshire branches are below any standards of professional services which estate agencies usually provide. I started my tenancy 12 months ago and it has finally ended today! Thanks God I don't have to be in touch with them any more. The property was rubbish, I paid more than an average for application fees. Roof was leaking heavily , bathroom window and wall above it was soaking wet and this has not been repaired even though I have spent hours on the phone to sort that out, without any… Read Full Review

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★☆☆☆☆

“Winchester branch, service very lacking ”

Written on: 31/07/2014

Not impressed with this agency at all. Very quick and pressurised selling to first time students who can ill afford to lose deposits, which I may add are extremely high for what little they do. Advice to the customer appears to be non existent, very quick to blame others including the landlord and the proposed tenant. It is a lot of trouble for them to meet with you to discuss issues, quote, 'I don't really know if I have time to meet up with you, as I am very busy with clients'. I was acting… Read Full Review

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★☆☆☆☆

“the worse letting agent in Portsmouth and Southsea”

Written on: 16/07/2014 by O'Sullivan378 (1 review written)

Really bad experience with this agency. Landlord did not finish to repair the various issues outlined by the agency before moving into the property. The agent forgot our appointment for viewing. Contract was not provided in advance and again agent was late. No sense of responsibility or liability on relation to the outstanding problems that the property has. Our landlord does not care and until today has not reply to our letters or calls. The agency feels that this is no longer their… Read Full Review

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★★★★★

“Fantastic Service at Alnwick Branch and the Whole Company ”

Written on: 09/07/2014

On Saturday morning, I went along the street in the hope to find my first rental property. The member of staff who served me was extremely polite and helpful despite me not looking directly in her area. She explained procedures and gave me general advice when looking at renting. I did not feel rushed and I was made to feel at ease. She took the time to set up an account for me and we searched properties together. Her knowledge was first rate and she was honest with her advice regarding… Read Full Review

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★☆☆☆☆

“Horrendous. Liars. Useless”

Written on: 02/07/2014 by Fireblade401 (6 reviews written)

Your move in Hampton Hill lied to us consistently, created unbelievable amounts of stress and put back our house sale by 3 weeks and charged us for the privilege! Convinced us to do sale by tender, charged us £380 and after 2 weeks had no offers even though they said they had at least one 'guaranteed offer'. They lied repeatedly about the number of viewings that they'd done and the one time we were actually there to see these viewings, none of them showed up! Lol. Went to Regents estate agents… Read Full Review

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★☆☆☆☆

“Dont use them waste of time”

Written on: 24/06/2014 by Buchananwt75 (1 review written)

Save your time and get another estate agent, There unprofessional , they show people round your property and know nothing about the property,(but its good fun watching them make them look dim) but dont sell your property, … Read Full Review

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★☆☆☆☆

“worst estate agents ever.....avoid like the plague!!”

Written on: 23/06/2014 by AspenKenny (1 review written)

Your Move are not even worthy of 1 star, they are greedy, arrogant and bad mannered. We put an offer in on a property that Your Move were advertising and from the day we put in that offer things went from bad to worst, they lied to us from the start and continued to lie to us until they lost us the property. We would not use Your Move to sell our property as we did not trust the sales agent one little bit as he was very pushy and arrogant, however typically they were selling the property we had… Read Full Review

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★☆☆☆☆

“EXTREMELY DISSAPOINTED ”

Written on: 19/06/2014 by Boydmk323 (1 review written)

I put my house up with your move 15 weeks ago. The lady came out and was really lovely so i felt really optimistic...how i was wrong. Lack of communication, not showing up for viewings and even getting times wrong left me with a bitter taste in my mouth to say the least. I now can not wait for the "for sale" board to be removed from my property so i can allow a more efficient and compitent estate agent do the job that your move should of done. would never recommend these to anyone… Read Full Review

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As59's Comment

Written on: 07/08/2014

Have to agree, mine is a mirror image of your problems. I too cannot wait to get your moves for sale board taken down to allow a more competent agent do the job !!

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★☆☆☆☆

“Really bad service”

Written on: 17/06/2014 by Zumagirl (1 review written)

Just sold a house through the Canterbury branch, zero feedback from them, sent buyers alone and we had to take them round the house including neighbors who 'just wanted to see the inside'. The description on the expensive catalogue was wrong and we kept telling them to warn buyers that the garden was very large. They didn't tell them and several people were put off by it. Really bad service and wish we had used a better agency as we ended up selling at way below their estimated selling price… Read Full Review

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★☆☆☆☆

“No Return in the Offers”

Written on: 07/06/2014 by OliP (1 review written)

Just very disappointed with "Your Move"'s attitude towards our offer negotiations in a house really... In the final offers they never got back to us with the other Buyer offer and had the property as "Sold"! Awful and very unprofessional attitude! We just lost the property which ticked all the boxes and were not given the right to bid for it! :(… Read Full Review

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★☆☆☆☆

“I have been a tenant at a property through Your Move,...”

Written on: 06/06/2014 by Gabriella64 (1 review written)

I have been a tenant at a property through Your Move, for over three years. Recently, the landlord wanted to sell the property and Your Move were instructed to conduct the sale. Since that time, the attitude of Your-Move, towards me, has dramatically changed, with their sales staff treating me as a second class citizen, apparently just because I rent a property. They have been so desperate to secure the sale, that they have resorted to underhand behaviour and lying. On one particular… Read Full Review

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★☆☆☆☆

“Fees”

Written on: 04/05/2014

Your Mive Doncaster - I sold my house through them- Goid you may think. it was only 70000 and they charged me £2400 for just selling. I was sold a package including EPC for £318 and they really encouraged us ( hard sell) to use their conveyancing service. this I was told was £490 - it ended up being £865. upon close inspection , I discoverd they got a referall fee of £225. my ex husband signed the documents , so I can't really do much about it but just be aware - there are just as good… Read Full Review

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