Your Move Reviews - www.your-move.co.uk

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Your Move - www.your-move.co.uk
Your Move - www.your-move.co.uk
Your Move - www.your-move.co.uk

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Latest Reviews

★☆☆☆☆

“Avoid Your Move if you are a landlord”

Written on: 01/05/2015

I am a landlord. Your Move lettings provided full management for my property. They charged lots of money in the beginning for finding a tenant, and then 11% of the rent every month plus VAT. All they do is barely nothing. If you are lucky and have a good tenant who pay rent in time. They just deduct 11% and VAT and transfer the rest to me. If you have a bad tenant, Your Move is not helpful. They withholds tenant's telephone number from the landlord. When you have to go to court to evict tenant… Read Full Review

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★☆☆☆☆

“skelmersdale YOUR MOVE”

Written on: 23/04/2015 by pzFlynn108 (1 review written)

terrible keep away ,made 3 increased offers on a repossessed property in skelmersdale, they said the first offer was rejected put in a inproved offer they said you need prove of funds to buy told them i didnt need them earlier on the first offer {if they had actually put forward my offer they said they had }after sum verball they said they would put the second offer forward ,kept continually triped themselfs up lying, they came back and said the offer was rejected but was close,put in a… Read Full Review

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★☆☆☆☆

“Worst agen in all of Nottingham”

Written on: 08/03/2015 by Magrah (2 reviews written)

We have been looking for our forst buy to let property. as a result we've been dealing with many many agents. Sadly for us the house we decided to make an offer on was on with Your Move. By day 3 of trying to deal with the branch we decided to start keeping a diary to catalogue the constant broken promises and down-right incompetance. Im not exaggerating when I say that every single time I attempted to deal with a member of the team I was left frustrated and disappointed. Without writing an… Read Full Review

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★☆☆☆☆

“absolutely disgraceful behaviour”

Written on: 27/02/2015 by wareo7809 (1 review written)

A fortnight ago we were escorted around a property in Southampton with a view to rent, we were initially concerned as there was a for sale sign attached to the property, we immediately brought this up with the agent and she advised us that the landlord is in fact looking to rent and we shouldn't be concerned by this. On inspection we loved the place, we had been tenants in our previous house for 10 years and have an unblemished record and so were looking for another long term move, we… Read Full Review

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★☆☆☆☆

“Twickenham office”

Written on: 24/02/2015 by CorneliusPrater375 (1 review written)

They rent flats to me and one day before my moving day they called to tell me flats its no longer available and now I left with no where to live and I due to give birth next week to my first babe . Don't trust your move… Read Full Review

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★☆☆☆☆

“nagging lying false leading never use ”

Written on: 18/02/2015 by zara13 (1 review written)

I would not advise anybody to use this estate agents they lied to me gave me false completion dates nagged potential buyers to death and put them off hired a solicitor for me without informing me the did not even inform the solicitor of the change of buyer so she carried on chasing a buyer that did not exist for over a week I took there word everything would be ok for complition so I put 500pound deposit on a boat after weeks of them changing buyers and completion dates I lost my deposit as… Read Full Review

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★☆☆☆☆

“Shocking Rental Experience”

Written on: 15/02/2015 by 461Jenkins (1 review written)

Wanted to rent a house from them but they took forever - Had to chase them constantly and it still took weeks. They charge a fortune for all of their "services", including £120 per person for a credit check once a year! They made a mess of the direct debit and "lost" my bank details. They advised me to go directly through the landlord as once the house was ours they didn't want anything to do with the rental - yet they pop up at the end of each rental agreement. They are incredibly greedy with… Read Full Review

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★☆☆☆☆

“Don't use this company!”

Written on: 04/12/2014 by ccggccgy (1 review written)

I was try to buy flat in London, I thought this company is big can help me out, when I paid 10% deposit to HSBC, suddenly HSBC solicitor transfer the money back to me and told me that the tenant don't plan to move out cos they got no money!! lol... When I call to agency to ask them what happen, they just said sorry to me and they forgot to check the tenancy agreement!! It's basic rule! How come they didn't check the basic detail before they do the sell! it's so terrible! I will never use… Read Full Review

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★★★★☆

“Crawcrook (Ryton) Branch - Brilliant”

Written on: 04/11/2014 by Young400 (1 review written)

We dealt with the Crawcrook branch during our house purchase and being first time buyers we had our concerns, we didn't know a lot about the process as such and unfortunately our solicitor was nearly impossible to get hold of to get some urgently needed clarifications etc. She helped us throughout the process. Every time we had a question or couldn't get hold of our solicitors she was there for us, answering the phone straight away or replying to email within the hour. We must have asked her a… Read Full Review

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★☆☆☆☆

“never use this agent”

Written on: 30/09/2014 by mrrecievedbadservice (1 review written)

Terrible experience , never rang back , always on the other line , didn't have a clue regarding the sale , lied , as I said will never use this agent again and highly recommend no one else does… Read Full Review

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Designers's Response to mrrecievedbadservice's Review

Written on: 07/12/2014

which branch please

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Mrrecievedbadservice's reply to Designers's Comment

Written on: 08/12/2014

Waterlooville Branch , and the final insult was when I dropped keys in ready for completion the agent dealing with my property didnt even know we had exchanged ?????

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★☆☆☆☆

“Liars and Cheats. Stay away from these agents”

Written on: 23/09/2014

They witheld vital information from me. Lied to me. Made me a counter offer. I accepted. Agreed to stop marketing the property. The put me under pressure to instruct a survey within 7 days and appoint a solicitor that day. I did. Memorandum of sale arrived 10 days later only to find the property is still being marketed and that the property was listed on auction before my exchange date. These agents are slippery as fish, do not return calls. Shrug you off wherever. Do not use their solicitors… Read Full Review

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★☆☆☆☆

“Impossible to contact, do not use.”

Written on: 18/09/2014 by Dawson215 (1 review written)

We rented our property through YourMove Beeston branch. They were terrible from start to finish. We called daily for 2 weeks trying to get a response to a simple question. They answered the phone once, and said they would call us back. They did not. We had to escalate to head office, who were nearly as bad (not quite as bad) as the branch. YourMove paid random amounts of money into our account with no information given as to why we were paid several hundred pounds less on some months. We would… Read Full Review

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Mrsl1987's Comment

Written on: 28/04/2015

I'm trying to rent a property through this same branch and my god I've never met such incompetent staff.

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★☆☆☆☆

“Your move Suck”

Written on: 18/09/2014 by Foxeh187 (1 review written)

your Move Plymouth Avoid, Did not get paperwork for the house and Energy Rating until the Day we signed and were forced to read in the Your move office while being pressured into signing a document we have not read, Mercenary about making money Fee's of over £400 for both me and my Housemate for "Administration" however we had to fill out our own details on a 3rd party website for them for Security checks, Signed up to Spark Energy (Who are also Pants) even after telling them specifically we… Read Full Review

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★☆☆☆☆

“Super slow and bad customer service”

Written on: 03/09/2014 by customer110 (1 review written)

I have rented properties through other agencies but Your Move is the worst by far. We paid our admin fees, the deposit and first month's rent and have not received a contract after 3 weeks. Excuses include "our system is down" and we cannot access the files, we cannot "access our emails" . Furthermore, when I first went to the agency I asked if they needed more information and they said no, after 2 weeks they found out that they did need the documents (which I had with me 2 weeks ago). They… Read Full Review

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★☆☆☆☆

“Y-M Deal Office - A Landlords Perspective”

Written on: 30/08/2014 by TheJeepster (1 review written)

I could write War&Peace for complaints that I have about Y-M (Deal Kent Office), but I’m quite certain that there will be insufficient space here. Having said this, and just to demonstrate their complete and utter incompetence and ineptitude. A check-out report prepared for Y-M by Warner when my (their) tenants vacated my property, indicated that cleaning was required “… In order for the property to be re-let …”, although other issues that would be considered beyond fair wear and… Read Full Review

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★☆☆☆☆

“Rip off.”

Written on: 21/08/2014 by Raphaelq339 (1 review written)

WHITTON BRANCH.Totally unprofessional letting manageress,Start up fee £190,most free.2.5% Indenmity Insurance,cost on £1600 pm rent £540 pa,most average £180.Energy performance certificate £110.most£45-55.Gas safety certificate £115 most £75.Inventory £180 going in.Out £130. most free going in.out £70.Agents monthly commission 10-12%,most 6-8% Reference check £340,most £130.this woman is only concerned with commission,my neighbours have squatters so much for the reference… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 18/08/2014 by Archer30 (1 review written)

For anybody thinking of letting or renting through Your Move do yourself a favour don't.Excessive fees poor response to any problems you have to use Spark Energy to start with (obviously they are on a commission)and when it comes to getting your deposit back don't hold your breath. I could go on for ages about why not to rent through them but you only have to look at everybody elses comments to realise your best going elsewhere… Read Full Review

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★☆☆☆☆

“Your Move Canterbury”

Written on: 12/08/2014 by MacLeod478 (1 review written)

What I can advice you in order to avoid any kind of desagreement, is avoid renting a room with the agency Your Move Canterbury. They charge fees of 180£ but in any case of problem with the landlord they have a wonderful answer "We're sorry but we do not interfere between the landlord and the tenant". Besides, I don't know how it works in other countries but here the check out of the house is done without your presence. I am still waiting for my deposit back, which according to the agency have… Read Full Review

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Thejeepster's Comment

Written on: 01/09/2014

From experience (Y-M Deal Office), they are just as incompetent when dealing with tenants for the landlord. I think you will find that as they have an Agency Agreement with the landlord, that it is indeed only them who can "... interfere between the landlord and the tenant." as the landlord has no contract with the tenant.

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Saru48's Comment

Written on: 12/12/2014

I could really do with speaking you you directly re: YM Deal. We are tenants and have had 7 weeks of hell which is ongoing. Trying to build a case against them now and any extra comments add weight to my case.

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Thejeepster's Comment

Written on: 01/09/2014

From experience (Y-M Deal Office), they are just as incompetent when dealing with tenants for the landlord. I think you will find that as they have an Agency Agreement with the landlord, that it is indeed only them who can "... interfere between the landlord and the tenant." as the landlord has no contract with the tenant.

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Thejeepster's Comment

Written on: 01/09/2014

From experience (Y-M Deal Office), they are just as incompetent when dealing with tenants for the landlord. I think you will find that as they have an Agency Agreement with the landlord, that it is indeed only them who can "... interfere between the landlord and the tenant." as the landlord has no contract with the tenant.

Reply to this comment
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Thejeepster's Comment

Written on: 01/09/2014

From experience (Y-M Deal Office), they are just as incompetent when dealing with tenants for the landlord. I think you will find that as they have an Agency Agreement with the landlord, that it is indeed only them who can "... interfere between the landlord and the tenant." as the landlord has no contract with the tenant.

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★☆☆☆☆

“Your Move - unprofessional, disorganised, misleading ”

Written on: 09/08/2014 by FridaGillespie (1 review written)

Your Move, Staffordshire - incompetent time wasters. There was no continuity of staff on the marketing of our house sale nor communication between staff, despite the small size of the office in Tamworth. They said they would phone every week and keep us informed of progress but that didn't happen and we were always having to phone them. After several weeks of not being kept informed about viewings etc, they lied to us about having a cash buyer who was ready to go, which was the only reason we… Read Full Review

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★☆☆☆☆

“NIGHTMARE!!! DO NOT EVER USE THEM , WILL NEVER RECOMMEND ”

Written on: 07/08/2014 by Rafferty395 (1 review written)

Nottinghamshire branches are below any standards of professional services which estate agencies usually provide. I started my tenancy 12 months ago and it has finally ended today! Thanks God I don't have to be in touch with them any more. The property was rubbish, I paid more than an average for application fees. Roof was leaking heavily , bathroom window and wall above it was soaking wet and this has not been repaired even though I have spent hours on the phone to sort that out, without any… Read Full Review

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