Bairstow Eves Reviews - www.bairstoweves.co.uk

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Bairstow Eves - www.bairstoweves.co.uk
Bairstow Eves - www.bairstoweves.co.uk

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Latest Reviews

★☆☆☆☆

“Useless waste of money”

Written on: 31/07/2014 by Sullivan83 (1 review written)

Have used Bairstow Eves to let my house in Walthamstow. Got a very poor quality of service. Tennants were marched through the property with little or no information. Was charged for items without being given any information. No responses to numerous emails/calls. When I complained to the store manager he simply defended his staff. No customer service what so ever. I wish I had never used them. I have learnt my leasson will never go back to them again. Their loss… Read Full Review

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★☆☆☆☆

“Worst agents ever”

Written on: 01/07/2014 by 413Adair (1 review written)

Have recently rented a lovely flat from from these guys, what a nightmare! Promised the windows would be sorted before we moved in..guess what they are not..have been given wrong keys so can't access patio area, the guttering is overflowing so dirty drain water flowing Into the alleyway next to my door. None of the radiators work.. Been six week keep being told they are on to it but come on how much time to you need? Absolute nightmare, funnily enough eveyone I have spoken to since has said… Read Full Review

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★☆☆☆☆

“terrible customer services”

Written on: 27/06/2014 by fcBoone163 (1 review written)

quick enough to let you purchase a property. then it ends!!! communication is awful. never return phone calls. when u eventually contact them they give an excuse of "sorry they are not in today we will call u tomo" "im not working on this someone else is" "we have a 3 hour hand over so please dont call before 12" these excuses are endless. when you go in to the shop the excuses for a delay in moving are even more alarming " not sure I can help you with this you need to contact solicitor now as… Read Full Review

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★☆☆☆☆

“Only want your money.”

Written on: 10/06/2014 by Achemillamollis (1 review written)

We had a visit by a member of Bairstow eves to talk us about selling our house with them. We have had our property for sale with an online estate agents who have been excellent but we just wanted a local agents input. From the onset we were put off by the presentation and also that they knew we had our property with a online agent and of course had a price guide which he wavered from. The cost for us to sell through them would be near the 6k mark as opposed to less then £400m for the online… Read Full Review

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★☆☆☆☆

“40 MINS WAITING TO VIEW HOUSE !!!”

Written on: 30/05/2014 by njBrowne284 (1 review written)

Horrible, horrible service! I was waiting for 40 mins to view a house in hucknall , was calling at least 3 times, guy was reassuring me that woman left and she will be with me shortly, nothing.. Nobody even bothered to come, i was stuck for 40 mins in cold and rain!! I will never reccomend this agency to anyone!… Read Full Review

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★☆☆☆☆

“the worst by far”

Written on: 22/05/2014 by Blakes438 (1 review written)

Barstow eves Burnham on crouch.despite acting for both us the seller and also our buyer when you phone office they don't have the information and say we will call you back but only once have they done so.they tell you what they think you want to hear not the facts.they do not appear to talk to their other branches.and as for countrywide the less said the better.if you are buying or selling I urge you to seriously consider an alternative agent… Read Full Review

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★☆☆☆☆

“Criminals”

Written on: 16/05/2014 by laMcMahan310 (1 review written)

My house was repossessed. We went to court and were granted 30 days extension to pay off the mortgage before we lost the house forever. Thanks to family and some great people at stop repossessions.com we managed to pay the full amount in 17 days. While this was going on bairstow eves held the keys to our property. Unfortunately a neighbour 3 doors down also had his house repossessed at the same time. On the 10th of May estate agent Scott Lewis from bairstow eves was to show this property to… Read Full Review

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★☆☆☆☆

“Stressful expierence”

Written on: 15/05/2014 by jl1111 (1 review written)

Came to a viewing in Nottingham from London, things did not start well as the current tenant of the house I was viewing had failed to be contacted and arranged a time for a viewing and was not at home, so I was shown another more expensive property. The property was great (although the man showing it to me was late to the meeting), and after making arrangements in regard to price and deposit, I was promised an email to confirm (which never came!). The next day I called early to provide my bank… Read Full Review

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★☆☆☆☆

“Clowns or worse?”

Written on: 14/05/2014 by rbChoate68 (1 review written)

Tried to contact Bairstow Eves Collier Row to view a property.I called on a Monday 5 times on 2 different numbers between 10am & 5pm Also Emailed the office. No reply to Email & no call back on the 5 messages left on their answerphone. No one to answer the phone in office hours during the week? Or as I suspect, are they screening calls to avoid showing properties to buyers so that they can sell them at knockdown prices to "special" clients? The review guide suggests mentioning what I like… Read Full Review

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★☆☆☆☆

“Once you agree to buy, they fail to call you back”

Written on: 08/05/2014 by Fitzsimmons236 (1 review written)

When the offers are being made they come back to you straight away, after that you call them, ask them for an update, they say they will call you straight back then do no. Over and over again… Read Full Review

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★☆☆☆☆

“staff at nottingham lettings ,,,dont what to know”

Written on: 07/05/2014 by Kayden198 (1 review written)

i have made several complaints to the letting office at the Nottingham city centre branch ,,about one of their tenants giving out anti social behaviour to all the residents on the close where i live ,,,their tenants children are kicking a football at the plants ,,trees,, and also parked cars that belong to the residents ,,,but when you phone up the city centre branch to complain about one of their tenants ,,,they just dont want to know ,,,, what kind of business do they run at the Nottingham… Read Full Review

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★★☆☆☆

“Rude and uncaring”

Written on: 16/04/2014 by Spence457 (1 review written)

I lived in a property woth my two young boys paying rent on time for over 18 months. Due to illness i fell behind one month, i informed them i would catch up over next 30 days. They then issued me a eviction notice, which i called up about and queried. I was told not to worry and he would clear this with my landlord. 3 weeks later im told they have been trying to contact me for viewings!!! And that im due to move out in 10 days! With noone contacting me to let me know, and funnily enough it… Read Full Review

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★☆☆☆☆

“Why 4 times NO Bairstow eves.”

Written on: 06/04/2014 by Andrews125 (1 review written)

My name is C. and I contacted in March 2014, the agency Bairstow Eves, Nottingham to rent a proprietary, with 2 or 3 bedrooms for me and my wife. After they showed me several properties, I decided on one, they told me to pay application of 400 £, and we have agreed that in a few days to present all documents, to pay everything, and get the contract . I asked on the phone if I can come the next day, they said yes, and the next day at 9 am, they told me that the property is gone. After a few… Read Full Review

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★☆☆☆☆

“aggressive and unprofessional and rude”

Written on: 04/04/2014 by 12Archer (1 review written)

they are inexperienced, unprofessional, uncaring and rude. They will say anything to make you use their own lawyers who are slow and terrible and bad mouth other lawyers. would never recommend… Read Full Review

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★☆☆☆☆

“DON'T USE THEM”

Written on: 23/03/2014 by rignallray (1 review written)

Would not listen to clear instructions to put property back on market due the buyer prevarication but only wanted to argue why not a good idea! Eventually bluntly told just do it!! Next thing I'm told don't like my tone so withdrawing as agent!!! GREAT!!!!! BEWARE THE CLIENT DOESN'T COME FIRST, THE COMMISION DOES!!!!!!!!!… Read Full Review

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★☆☆☆☆

“landlord”

Written on: 21/02/2014

The walsall branch looked after my property whilst I was abroad and rented it out. They have invoiced me for electrical work for which there is no cert or proof that it has been done. After agreeing verbally a refund I am still trying to get it 3 months later from the so called manager there. Do not deal with these people they have no idea and can,t control what goes on with your property. Avoid like the plague… Read Full Review

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★☆☆☆☆

“RUDE, UNHELPFUL UNPROFESSIONAL ”

Written on: 16/02/2014

I have been trying to book an appointment with Bairstow eves acocks green since last year November to ask them to manage my BTL property without success. The manager of the BTL team was unhelpful and rude his customer service skills are so poor, i had just in one day called the branch 5 times for them to give me an update but they failed to call me. KEEP AWAY VERY VERY BAD CUSTOMER SERVICE!!… Read Full Review

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Bairstowevesag's Comment

Written on: 12/03/2014

We acknowledged your situation and had numerous conversations in the branch regarding the BTL purchase of your property. We advised we could not book an appointment prior to completion of the purchase due to the current owners privacy and we respect this completely in line within the processes for sale. We had conversations with your partner regarding that you had found tenants privately for the property and wanted a company tenancy agreement to accompany this. We cannot provide a tenancy agreement for free, and there is a fee to charge for this which i advised of. I sent emails on 15th January and 28th January detailing our fee's and costs involved and had booked an appointment for you to attend the office on a wednesday evening - to which you did not show. You then agreed to move in your tenants without a tenancy agreement, and when i advised we could manage the property for you and that we would need to satisfactorily reference the tenants in order to do so, this was met with objections and frustrations when we could not provide a free tenancy agreement to you along with the tenants already being in arrears. I accept there was somewhat a breakdown in communication throughout the process, but i maintain that we cannot arrange a rental valuation appointment and market a property until legal completion coupled with the issues above, that this is not bad customer service offered, merely a breakdown in communication between potential landlords and Bairstow Eves, but I believe we’ve acted correctly and professionally.

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★☆☆☆☆

“Very Poor Service”

Written on: 31/01/2014

I've been looking to rent a property and contacted them on three separate occasions about potential places I'd seen. Each time the person I spoke to told me someone else would get back to me to book a viewing. Theses calls stretched over 5 days, and nothing. Another 2 times I tried to ring it rang out. Overall, very very poor!… Read Full Review

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Amt250's Comment

Written on: 10/02/2014

Ive had exactly the same experience! When I finally managed to arrange a booking, the estate turned up 20 mins late and then said he didnt have time to show us around and swore at me and my partner.

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★☆☆☆☆

“Elm Park branch does not care if a property is sold”

Written on: 17/01/2014

Wanted to view 3 properties in the Elm Park area which were listed on the Elm Park website. The agents noted my details and timing I wanted to view the properties but never called back to confirm times. Each time I called the agents back they informed me they didnt have the time to show the property. Pathetic service and suprised they still in business with this level of service. HOMEOWNERs wishing to sell your home via this agent- please dont- as they turn potential customers away!… Read Full Review

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★☆☆☆☆

“Rude, unprofessional, incompetent”

Written on: 07/01/2014 by Irinushki84 (2 reviews written)

I have been renting properties in London past 10 years and I have never experienced such a appalling service previously as with Bairstow Eve's stratford office. They do not have just don't care attitude but are also extremely rude. I have moved in 14th of December and ever since I am experiencing problems with flat I live in and no one cares in the company. Had a leaking boiler where using the boiler was not even safe. They promised me they would provide new fridge upon move in day and they… Read Full Review

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Amt2501's Response to Irinushki84's Review

Written on: 10/02/2014

I have also had a terrible time dealing/trying to deal with the Stratford office. They don't care about customers or customer service. They don't take buyers seriously. One staff member has been especially bad in my experience - some guy with slicked back hair who thinks he's far too important to spend time talking to his customers! Take everything they say with a pinch of salt or preferably, avoid completely!

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