Haart Estate Agents www.haart.co.uk Reviews
Latest Reviews
★☆☆☆☆
“Don't care about customers”
Written on: 25/05/2013 by mandm16 (1 review written)
I had to follow up a number of times through mails and calls to get my deposit refunded even though it was a straight forward case. The branch office and head office do not communicate properly with each other and in the process, the customer's dues fall through the gap. It has taken more than a month to get my refund but I am still waiting for refund of a day's rent that was promised along with the deposit. I am sure they will take me on a wild goose chase for this as well. I have decided... (read more)
★☆☆☆☆
“total clowns”
Written on: 18/05/2013
i have had problems with the Hayes branch .I left my keys with them while at work.they txt at 10am to say they are doing a viewing at 10am..I return from work at 6pm to find out my back patio door have been left wide open for 8 hours for anybody to come and thieves .squat. vandalise etc. I called them straight and gave them the biggest verbal abuse of their lives, I was livid I would have killed one of them..stop swearing he said...you leave my house for the world to come inside from 10am... (read more)
★☆☆☆☆
“Liars.”
Written on: 08/05/2013 by madathaart
Told me my holding fee I paid on the house would be returned. Well.. I never saw any of that money. Talked to a branch manager and they told me it was for processing fees. Tried calling several times to the agent who helped me and to no avail. I would not recommend this agency to anyone. Very misleading and not helpful at all. (read more)
★☆☆☆☆
“Loughton branch manager rude attitude”
Written on: 30/04/2013 by TalyD
I received such a bad attitude from the manager as he claim that I am cheating on him I just couldn't believe how he attacked me over the phone then he hung up the phone on me. Rude man with very low skills in sales and in between human! (read more)
★☆☆☆☆
“Liars, Liars. Mislead you over commission charged on sale”
Written on: 25/04/2013
Sold my property through Haarts. Agent came to view the property and we agreed the commission to be 1.5% of the sale value. However on the contract he entered a figure in pounds based on the valuation saying this was just an example as they have to put a figure on the contract and not a percentage. However he told me it will be adjusted if it sold for a lower price which indeed it did sell at a much lower price than the valuation. Got a terrible shock when I received the invoice for the... (read more)
★☆☆☆☆
“Terrible, lying, waste of time and money”
Written on: 24/04/2013
Avoid, avoid, avoid. I used Haart Hucknall, Notts to sell my shared ownership property and they were awful. More concerned about getting paid than the customer. They came and took pictures and put them online which is fine however it would of been better if they had the correct information like the 1 vital piece of info that it was a shared ownership property. How could you forget the main piece of info? They placed the for sale board at the back of the property away from the main road so... (read more)
★☆☆☆☆
“Liars!”
Written on: 24/04/2013
In July 2012 I had several valuations from different agents in my area, and decided to go with a competitor to Haarts. The next 9 months I was called weekly from someone from there call centre to state they had "customers" ready and waiting to buy my property. So in the end I gave in and decided to multi agent. I advised I didn't want to have a set fee and would prefer a % of the sale, only to be advised "this is against the rules and regulations of selling a property" - Yet the obusmans... (read more)
★☆☆☆☆
“Haart Ipswich”
Written on: 20/04/2013 by shadoof1016 (1 review written)
I visited Haart Ipswich in a lovely large new office after seeing impressive spele on Saturday 20th April AM with no other customers there. I may be old in the tooth but quite simply I wanted to know without fuss what the commission would be on selling a £400k house just outside Ipswich I wanted a rough idea not having sold for over two decades but they were less than candid and when I became slightly more vocal they wanted me to sit down and come and see the property. Whilst I appreciate... (read more)
★☆☆☆☆
“Bloody rip off & daylight robbers. never let/sell with...”
Written on: 13/04/2013 by LAI1234
HORRIBLE! they need to shut DOWN. especially haart in broadstairs KENT. never USE. robbed us on the name of letting and from 6 months rent of just £2700, they kept for themselves £944. it was the most rip off letting service i ever HAD. now they have forcing us to sell with them . as soon as a sweet talking agent from haart broadstairs contacted US, he immediateltly made us sign a contract for SELLING. before we knew the guys were letting it for US. they then sent a leeting contract which... (read more)
★☆☆☆☆
“NEVER TRUST THIS ESTATE AGENT!”
Written on: 13/04/2013
ONE WORD DESCRIBES THEM "L I A R" (read more)
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Showing 1 - 10 of 111 Reviews
★☆☆☆☆
“No Communication”
Written on: 12/04/2013 by NotsoldwithHaart (1 review written)
Currently still in process of sale from overseas so reliant on some form of communication ie email. HAART do not bother to make contact unless threatened with withdrawal of sale. They have a young and inexperienced team whom all sound positive and eager but once the phone is put down they could not care less. They told us our buyer could move very quickly and we accepted a lower offer on those grounds, however it seems the buyer did not even have a mortgage offer in place thus we have been... (read more)
★★☆☆☆
“Haart Estate Agent Review”
Written on: 25/03/2013
After an initially promising meeting at their local office, the follow up was disappointing. Few details of the proposed sale were discussed and I had to wait at least a week for any further contact. The subsequent telephone call promised some follow up but no further contact has been received. I was invited to complete a Haart feedback survey today (25/03/13) but on the question fields they asked if I was "dissapointed". If you can't spell disappointed, how can you be taken seriously in... (read more)
★☆☆☆☆
“Haarts estate agent Petersfield ”
Written on: 21/03/2013 by simonhello (1 review written)
In selling a house through the Petersfield branch of Haarts, I can only say that, they were truely terible!!! One agent in particular was awful, I got to the stage where I didn't beleive a word she was telling me. Please do youself a favour and use another agent in the town, there's plenty of options. (read more)
★☆☆☆☆
“REFUSED TO PASS HIGHER OFFER TO VENDOR”
Written on: 20/03/2013 by Londonguy (1 review written)
Two terrible experiences 1 - Slough offices. They refused to pass on my higher offer to the vendor. In the end the property was sold substantially under value. It all seemed very odd, it was as if Haart were preventing my higher offer to go through. 2 - Enfield offices. Would not respond to my request to view a property. The for sale price looked good, perhaps too good. The property was later withdrawn form the listing on Rightmove. Again very odd, it seems as though Haart are (atn... (read more)
★☆☆☆☆
“Appalling”
Written on: 13/03/2013 by Jfw83 (1 review written)
Appalling. Sent unnecessary pressurising emails, did not pass on messages to the vendor, and the final nail in the coffin.....losing and then in whole likeliness destroying the front door keys to our new house. Unbelievable. (read more)
★☆☆☆☆
“Awful experience - Haart Grays”
Written on: 12/03/2013 by linnor86
As a first time buyer all the excitement of finding and buying a property was very quickly ruined by the terrible service from Haart. We had found a property, put in the offer, offer was accepted. Haart had said that they would not take the property off the market until the solicitor and surveyor had been instructed (fair enough). Within a day the solicitor was instructed and we had arranged for the surveyor to contact Haart. To add, at this point it was becoming increasingly difficult to... (read more)
Charlie_1983's Response to linnor86's Review
Written on: 20/03/2013
That is completly unacceptable. You should have been made aware that there was another offer. You need to follow the branches complaints proceedure, do not let them fob you off and take it all the way to the ombusman. They have broken the strict code of the TPO and you may even get compensation. Section 7E States ''you must keep all prospective buyers who have recently made offers through you, and which have not already been rejected, informed of the exsistance of any offers submitted to the seller'' Dont let them get away with it, they have totally broken the code. Good luck
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★☆☆☆☆
“worst ever experience”
Written on: 01/03/2013
don't ever rent with Haart - they steal your money, don't return your deposit, don't answer your e-mail. avoid them at all cost!! (read more)
★☆☆☆☆
“HAART BLABY. WORST EXPERIENCE OF ANY ESTATE AGENT.”
Written on: 27/02/2013
Recently tried to sell a property with Haart Blaby branch near Leicester.I would strongly urge people not to use this estate agent. After some consideration and a load of sales patter from their manager, we removed a property from the estate agent we had it placed with, and put it into the hands of Haart, at their request. We regretfully were fooled by their claims that they could market the property better, get results and eventually sell the property. After a period of four Months, they... (read more)
★☆☆☆☆
“Disgraceful company and staff”
Written on: 20/02/2013
My experience is exactly the same as many below, careless, uninterested staff who make up lies all the way through and would never call back to give update and for all they care you could freeze in your flat if your heating system or boiler breaks. Not even a sorry for anything let alone getting back to you regarding your complaint letter and they rather fight with to the death than to admit they did wrong. There are no words to express how badly and humiliating they treat you as if you... (read more)
★☆☆☆☆
“Not a good experience as a potential customer”
Written on: 04/02/2013
We were interested in buying a repossessed property in Milton Keynes. The process started before Christmas. We were in a very good position, in that it would have been a cash purchase.We saw a property, and put in a written offer,with evidence of our financial situation. We had been told that there had been another potential purchaser, but they were having some mortgage issues and there had been no exchange of contracts.We offered a not inconsiderable amount more than that offer to push the...
(read more)Josephone5's Comment
Written on: 08/02/2013
I absolutely agree, we had an offer on a property and asked specifically to be told if another offer was made but after a week of hearing nothing I called to be told the property was sold! If I was the seller I would not be impressed I had potentially lost out on a higher sale just through the sheer laziness of the agent! I would never use them now to sell a property and would certainly advise others against it.
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Showing 11 - 20 of 111 Reviews
★☆☆☆☆
“Customer Care Service - Nil”
Written on: 18/01/2013
I have been with Haart since 2010. All is sound when every thing is dandy and there are no problems, however, once there is a problem that needs fixing you are talking to a brick wall! Colchester and South Woodford branch are notorious for telling you one think, thinking another and doing something else. I had a girl managing my property who couldn't manage a drink up in a brewery. She consistently lied and has caused so much stress and grieve. I pay so much money to Haart to manage my... (read more)
★☆☆☆☆
“Unprofessional company”
Written on: 17/12/2012
not a property post but... I am a professional photographer ,P.R. Manager Stephen Wright wanted to book me for a series of photographs of his staff across the South East. I took time to Cost evaluate the job and provided a quote within the hour. Mr Wright never bothered to get back to me and just kept me waiting for a reply. It transpired he had found somebody cheaper. That's fine, but in business be a man and bother to reply , even if just to close the deal. it is unprofessional and... (read more)
★☆☆☆☆
“Haart Sutton--- disappointing customer service!!!”
Written on: 15/12/2012 by agnieszka1984
my boyfriend called last week wanting to book a flat viewing, they took all details and were supposed to call him back to let him know when can we see the flat....they never did. few days later I found another interesting property, from the same estate agency, so this time I called them, lady on the phone told me she wasn't sure if that property was still available and that there was nobody in the office at that moment, who could register me with them, so she just took my phone number... (read more)
★☆☆☆☆
“absolute disgrace”
Written on: 13/12/2012
Never rent with haart, not only their lettings manager in walthamstow has threatened me, he insulted me and put the phone down on me when I was trying to explain the situation. he lied to me repeatedly and said things on behalf o the landlord which are not true and landlord knows nothing about those. he has created a stressful situation for me and my family and I have no place to complaint. no one is listening ..... where is the justice system of this country .......... can any one help !!!!! (read more)
Noahbaz's Comment
Written on: 09/01/2013
so true, they are trying to siphon money out of us from our deposit. They are blaming the landlord, who I know has no idea about haart's antics. I have started a written chain and will publish their lies as soon as I trap them. What a joke these agents are. A disgrace to their profession - do not use them.
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★☆☆☆☆
“WONT RETURN KEYS”
Written on: 10/12/2012
Haarts, Newport After initially being impressed by the sales patter I became concerned that they wouldnt send me a copy of the Terms & Conditions but wanting to get the house sold I signed blind the agreement that they sent me but emailed stipulating it was for the 16 week period after which I would be letting the house out if it hadnt sold. However, after nearly a week of trying to get any information from them I sent in my Notice of Cancellation on the 7th day and received a confirmation... (read more)
★☆☆☆☆
“Worse estate agents I have come across”
Written on: 25/11/2012
They try to establish rapport but actually disingenuous as don't actually understand your requirements and actually only following some kind of script where the conversation seem to revert back to same questions. One being that they are pushing for their mortgage advisor despite you telling them you already have one! They also seem to have very poor knowledge of their own area. I heard that Foxtons were pushy but actually think they re far better than these guys! (read more)
★★★★★
“GIVE THEM A BREAK - BLABY BRANCH LEICESTERSHIRE”
Written on: 20/11/2012 by Mason2012
Signed with Haart in Blaby Leicestershire on 11th September to sell property. First viewing 12th September followed by twelve others in the next 9 DAYS. In this time we had 5 offers including the one accepted on 21st September (9 DAYS). Solicitor notified 25/11/12 completion 30/11/12. How the hell can anyone complain about a service like this. Both Haart and Rich & Carr did everything they could to make the sale as smooth as possible. Perhaps it helps to heed their advice and let them... (read more)
★☆☆☆☆
“Shambolic service”
Written on: 07/11/2012 by NeverUseHaart
The property that my wife and I were hoping to buy was being dually marketed through Haart Waltham Cross and Christopher Stokes. We had an offer accepted through Haart, and 9 days later my wife went round to measure up the property for furnitute. She was amazed to find a Christopher Stokes sold sign outside. Posing as a prospective buyer, she rang Christoper Stokes and was told the property had been sold two weeks previously. This was on the 3rd November 2012, and now at 1713 on the 7th... (read more)
★☆☆☆☆
“NEVER EVER AGAIN.....AVOID LIKE THE PLAGUE!”
Written on: 06/11/2012
Lies, deception and betrayal...sounds like a hollywood movie right? No it's just another day in the Haart Brixton office. Extortionate agent fees would leave you to believe that some sort of service would be offered. This is sadly not the case. This estate agent is terrible! Our problems have included: • No compensation for not having heating...for 2 months! • Were told our garage was the one next to our house....it is several blocks away! • Given our move in date and then told two... (read more)
★☆☆☆☆
“NEVER RENT WITH HEART!!!”
Written on: 06/11/2012 by Unhappygaynor (1 review written)
We have rented for 15 years & never had such terrible service of an agent. Gagan Korpal has shocked up with the level of customer service we have received. When I say level I mean none. The house wasn't even cleaned when we moved in even though an inventory had been done & said " good condition" when it was think with building dust & grime. We made a huge complaint & it took over 3 weeks for Gagan Korpal to even acknowledge our email. We still to this day have not even had a call to... (read more)
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Showing 21 - 30 of 111 Reviews
★☆☆☆☆
“Worst Estate agent ”
Written on: 04/11/2012
By Far these are the worst Estate agents ive ever dealt with!! Good sales pitch but a very poor service and would NEVER USE THEM AGAIN!!! (read more)
★☆☆☆☆
“Renting with Haart Romford essex south street”
Written on: 01/11/2012
HAART have just found me a person to rent my property, and a already facing proplems lying about fees misleading unprofessional and just after your money, I understand if one mistake but its getting in to a habbit, the lettings team have got no clue on what they doing or how to represent a big company like haaart.. I had to cancel with another agent and who had a person to rent my property, because haart assured me there fees were low as I went to sign up with Haart estate agents romford,... (read more)
★☆☆☆☆
“HAART EALING WONDERFUL”
Written on: 30/10/2012
Hi, I am just sad to even write a review. Let me try to put this into just a few words to make people have the patience to read this: 1) Agreed to get the house on 14th January - Got it on 14th February 2) On 14th February - house was in a mess, mould all over, stove not working, no water, no bathroom door, paint all over the floor 3) Had to go back to old house, thereby paying for both houses till March 4th 4) March 29th stove reported broken again 5) April stove reported broken again 6)... (read more)
★☆☆☆☆
“It must be difficult to find worth than Haart”
Written on: 11/10/2012
We rented a house through Haart and had problems from start to finish. There are useless and incompetent. If you are looking for trouble, use them and their property management centre. you will find a property in poor state with rubish and broken furniture in the property that you will have to remove yourself. You will spend your time calling them, writing to them but they will not fix anything before months if at all. When they will send someone to fix something, you will find your place... (read more)
★☆☆☆☆
“Haartless”
Written on: 10/10/2012
Haart really don't put their heart into selling your property. We were about to sign a contract with a different estate agents when Haart asked to give them a try. The hook was that they definately had 3-4 buyers that they could send round. They were so confident they told us they would only need a two week contract. So despite being nearly £900 dearer than the agent we were meant to be signing with, we thought they would be worth a chance first. The agent left our property with the... (read more)
★☆☆☆☆
“OMG STAY CLEAR!!!”
Written on: 10/10/2012 by neillmagee (1 review written)
CAN I FIRSTLY SAY HOW SURPRISED I AM AT THE NUMBER OF COMPLINTS FROM LAND LORDS AS WELL AS TENANTS REGARDING "HAART Estate agents" I generally have no quibble with my Peterborough branch, the staff are most helpfull and have had the unfortuante pleasure of my frustrations being vented on them due to the enept attitude of the Haart maintnence department. I have been in my rented accomadation for 6 months and it is my land lords first go at letting what his parents 1940's property. The... (read more)
★☆☆☆☆
“Unbelievably bad!”
Written on: 04/10/2012
We went with them because they seemed pretty nice on face value but in hindsight I wish I'd done my research. Apart from hidden clauses that keep you as their agent forever, our rent was due into our account 17 days ago and still no rent and no word from them. Considering we pay them £200 a month for the privelidge you think they could at least manage to communicate with us. Rubbish agency, DO NOT USE!!! Landlord or tenant!!!! (read more)
Neillmagee's Comment
Written on: 10/10/2012
Wish i had read this before going with them, I could not agree further with your comments.
It is a constant battle to get repairs carried out and is damaging my health.
My partner and I have been without hot water or heating for 6 days now,
Communication is not in their dictionary, everything is done by email or text, the phone doesn't exicist as they never talk to their contractors or customers.
My electrics were a death trap and it took them nearly a month to sort out.
AVOID Haart at all costs!!!!
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★☆☆☆☆
“Full of lies”
Written on: 03/10/2012 by Mome (1 review written)
Simpley full of lies all the time tottaly waste of time. (read more)
★☆☆☆☆
“Worst Estate Agent Ever! Avoid”
Written on: 22/09/2012
Took full advantage during divorce matter, un-realistic pricing, false contact issue and would not disclose further information during the sale. Crooks! (read more)
★☆☆☆☆
“liars ”
Written on: 18/09/2012
they take your money and do not nothing for it, they have not a care about how they treat their letting tenants. They lie and make up excuses, they do not communicate. they left me without a place to live for two days, my stuff stored in a garage and car and no where to sleep, all because they had not done their job of paperwork. extremely negligent in their responsibility as agents. Will never use them again and would not recommend them to anyone.. Avoid haart as a letting agency. (read more)
Neillmagee's Comment
Written on: 10/10/2012
Fully agree as i found out to my cost, avoid avoid avoid HAART
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Showing 31 - 40 of 111 Reviews
★☆☆☆☆
“Terrible Agency- AVOID”
Written on: 01/09/2012 by digitalwebstar (1 review written)
The worst agency in the whole world. No return of calls for viewing properties, no customer service, no care for customer business. I had to call a number of times myself to just get a viewing appointment, Haart agency said that they will call me back but never did. Then finally after many calls, a viewing appointment was given for the property. I reached the place at the scheduled appointment time but no one turned up at the place, I called the agency and they said the property was already... (read more)
★☆☆☆☆
“ONE STAR IS TOO GOOD TO RATE THIS SHAM OF A PLACE!!!!”
Written on: 29/08/2012
We chose Haarts Nottingham to let our property for us as they assured us that all we had to do was ''sit back and collect the money'' for a small fee of £70 per month. That could NOT have been further from the truth. They put a tenant in the property who is on housing benefit when we were told they only rent to professional people, the tenant has a cat when we were told no pets would be allowed in the property. The rent is due on the 25th of every month and they told the tenant that we had... (read more)
Neillmagee's Comment
Written on: 10/10/2012
They treat their tenants with the same disrespect, Haart are the worsed letting agency I have come across.
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Arun23285's Comment
Written on: 30/10/2012
I am a Haart tenant. I dont understand why this place doesnt run out of business, they shout at their tenants, they dont reply to emails, they dont even clean the house before handing it over.
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Turkishproperty's Comment
Written on: 21/12/2012
i think this is a good letting agent website.
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★☆☆☆☆
“HAART/FINE - DO NOT USE”
Written on: 15/08/2012
Please avoid at all costs, they are rude, lazy and do not bother to return emails and phone calls, even their Complaints department don't bother to call you back. I cannot believe that they are still in business, they are simply the worst estate agent I have ever dealt with. (read more)
★☆☆☆☆
“Do Not Pay the Marketing Charge”
Written on: 15/08/2012 by dave-o99 (1 review written)
Haart build in a secret clause to their contracts so that they can try to take money from you after you are finally rid of them. In our case, we signed a 16 week contract. They brought is 4 viewings in that period. Never mind, the contract is up, try someone else, you say. Well, it turns out that even after expiry of the contract, it rolls over indefinitely, and if you try to cancel they will sting you for a £150 + VAT "Marketing Charge". Do not pay this! they will threaten you with... (read more)
★☆☆☆☆
“Lazy, useless, rude...the absolute WORST!!!”
Written on: 15/07/2012
We have rented a lovely property (thanks to the landlord!) through this atrocious excuse for an agency. No returned phone calls. Useless local office! They pay our landlord late all the time then lie to our landlord that we pay rent late while telling us that our landlord is unreasonable to expect her payment on the 2nd of the month when we pay our rent on the 1st day of each month. We are due to renew our lease soon but since we found out what they were doing, we are moving. We love the... (read more)
Guest's Comment
Written on: 27/07/2012
I am very sorry to hear that we have failed to meet your expectations at haart. We pride ourselves on our level of service and take it extremely seriously if we fall short in anyway. I would be extremely grateful if you could email me at talk.to.lettings@haart.co.uk with more details and I will do my utmost to resolve any issues that are outstanding at the earliest opportunity. Regards, Stephen Wright
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★☆☆☆☆
“Appalling service and custom care.”
Written on: 14/07/2012 by nickejmartin (1 review written)
I have used Haarts in Weston-s-Mare as a letting manager for our UK house while we are overseas. We have been with them for nearly four years and have now served them notice. I have not got a good word to say about them. Their recent move to a centralised call centre in Colchester was the last straw. They never return calls, never email and appear to have no idea at all about how to manage anything. Constant changing of contact names - never know who you are dealing with. When they do get... (read more)
Haart's Response to nickejmartin's Review
Written on: 27/07/2012
I am very sorry to hear that we have failed to meet your expectations at haart. We pride ourselves on our level of service and take it extremely seriously if we fall short in anyway. I would be extremely grateful if you could email me at talk.to.lettings@haart.co.uk with more details and I will do my utmost to resolve any issues that are outstanding at the earliest opportunity. Regards, Stephen Wright
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Spicerhaart's Response to nickejmartin's Review
Written on: 11/08/2012
We are very sorry that you feel this way, we take your comments very seriously and we would like to invite you to contact us at customercareteam@spicerhaart.co.uk. We will do all that we can to assist you in resolving your issues speedily. We look forward to hearing from you.
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Billyc316's Response to nickejmartin's Review
Written on: 29/08/2012
In response to the haarts response below: Your company is a joke. How can you dare say that you "pride yourselves on your level of service and take it serious" My wife has let a property with you and has absolutely no help from haarts. Calls are never returned, emails ignored and nothing but complete lies to us. haarts is the most useless, worthless sorry excuse for a lettings/estate agent on earth. I would rather have a soggy wet pile of dog poo be my estate agent.
Your Nottingham branch is an absolute JOKE!!! NEVER under ANY circumstance USE Haarts for anything.
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Neillmagee's Response to nickejmartin's Review
Written on: 10/10/2012
They treat their tennants with the same distain, i am on the verge of a nervouse break down because of them, it is now October 10th and we have had no heating or hot water for 6 days now and i don't invisage it being fixed today either.
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★☆☆☆☆
“BEWARE £150 PLUS VAT MARKETING FEE”
Written on: 09/07/2012 by DavidSmith123 (1 review written)
If you are thinking of selling your home through Haart then please be aware if your home is not sold and you end your contact then you will be charged a marketing fee of £150 plus vat. The Haart sales person will not mentioned this fee and if you complain at a later date then as it is written in contract you are liable, your word against theirs. My advice is to use a Estate Agent which does not charge for not selling your home (read more)
★☆☆☆☆
“Do not expect your security deposit back.”
Written on: 14/06/2012 by R0bertD
Lease ran from October 2010 to May 2012. Never needed to deal with them after move in ... thank god! Provided proper notice. During the month of May 2012, per terms and conditions they were to provide a detailed explanation of any deductions from deposit. Nothing heard. I initiated. They cited that I had made an unauthorised improvement to the flat by installing some kind of light switch upgrade. Utter nonsense! But that's minor. Come 1 June, when deposit is legally required to be... (read more)
Haart's Response to R0bertD's Review
Written on: 27/07/2012
I am very sorry to hear that we have failed to meet your expectations at haart. We pride ourselves on our level of service and take it extremely seriously if we fall short in anyway. I would be extremely grateful if you could email me at talk.to.lettings@haart.co.uk with more details and I will do my utmost to resolve any issues that are outstanding at the earliest opportunity. Regards, Stephen Wright
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★☆☆☆☆
“USELESS PROPERTY MANAGEMENT”
Written on: 15/05/2012
They are very clever in cheating customers and stealing money. From day1 they are trying to get the card details from us. When we asked them to show the property for the second time they took the card details and deducted the money with out telling their terms and conditions like administrative charges. We were shocked by looking into their invoice and we contacted them immediately not to proceed. And they threatened us to not to give us the money back. They forced to take the property with... (read more)
★☆☆☆☆
“THE WORST CUSTOMER CARE I HAVE EVER EXPERIENCED”
Written on: 09/05/2012 by Sever
I have now been without an oven for 7 days, haven't even had a visit yet, reported it last thursday, chased it friday, they promised a visit or at the very least a phone call that day, 5 more days, 5 more phonecalls and 1 wasted day off work sat at home waiting for an engineer and I have just received a call from the maintenance company saying (after i chased them) saying they cant come out today because Haarts havent confirmed that they will pay for the repair and that they only received... (read more)
Skbadiga's Response to Sever's Review
Written on: 15/05/2012
I too never ever advise anyone to use Haart Lettings. Such an worst estate agency I had ever seen. I request every one to not to go with HAART.
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Jaws3's Response to Londonguy's Review
Written on: 11/04/2013
This is soOO true ,I received the same experience from the branch in East London. The estate agent totally tried to put me off but I think am going to get in touch with the seller directly and let him know what his agent is up to! This property was also suitable for buy to let.
Londonguy's reply to Jaws3's Comment
Written on: 12/04/2013
It is sad as it seems this happens too often. I have reported the slough case to Trading Standards and they are invesitgating. My suggestion is you do the same .... the mroe reports Trading Standards receive the more likely they will take enforcement action.
Plopface's reply to Londonguy's Comment
Written on: 01/05/2013
Haart tend to do the hard sell and get you to have amortgage through them so they can have complete control. They did this to us, claimed that the person doing the mortgages was independant of haart yet they phoned from the haart office. This leads me to believe that if you do not take a mortgage with them then they would be less likely to be enthuisastic about any offers you might have or even in your case send them on to the vendor. We offered 82 for house priced at 85 and was told they want 90, 1 week later it's reduced to 75. What is going off there? Is it because we didn't mortgage through haart? They even ignored some of our negotians. It's still on the market now and like you I think I might get in touch with the vendor directly.