William H Brown Estate Agents Reviews

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Latest Reviews

★☆☆☆☆

“DO NOT USE - Deceitful and awful customer service!”

Written on: 11/09/2017 by mj123456 (1 review written)

I wish I'd read some of these reviews before deciding to put my house on the market with William H Brown in Suffolk. Very pleased with the first few weeks when we received two very good offers, however after that the communication rapidly went downhill. Never heard a word unless I did the chasing for an update. I needed the house sale to go through quickly due to personal circumstances and was promised a completion date within two months. Sadly, four months later I still don't even have an… Read Full Review

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★☆☆☆☆

“Take the money and run”

Written on: 04/07/2017 by Mckinley394 (1 review written)

My son bought an house through this estate agent and I wasn't there due to work commitments.when he told me his offer had been accepted I couldn't wait to get home to see it.To my shock the house was left with rubbish absolutely everywhere in every room the shower doesn't look like it can be salvaged the toilet had the water turned off to it because when I turned it on it leaked badly and the whole thing wants replacing as it's filthy and full of grime these area's were not on any of William H… Read Full Review

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★☆☆☆☆

“DO NOT USE William H Brown unless you are a masochist”

Written on: 28/06/2017 by Paulina33 (2 reviews written)

I thought that I had got it all right when I put my house on the market with a recommended estate agent but I didn't bargain for William H Brown being part of our very small chain. They are inefficient and incompetent and when they don't know the answer to a question they either lie to you or do not phone you back and they just do not care. They and their dedicated conveyancers have caused me so much stress and so far have delayed our move by 1 month and the end is still not in sight. The… Read Full Review

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Bellasmum's Response to Paulina33's Review

Written on: 20/07/2017

We are in exactly same situation. No call backs. Trying to blame our solicitor ( who had proof she had done everything. Don't get me started on the in house solicitor Home Property Lawyers. Took 2 months to pick up stuff in survey. Got mortgage offer in wrong name used parent company so another delay. All rest of chain signed up 2 months ago. We have got a provisional move date in 5 days and they still cannot confirm exchange. They are acting for 1st time buyers so not complicated. Bunch of baboons.

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★☆☆☆☆

“very poor company ”

Written on: 13/06/2017 by Kayliea456 (1 review written)

Had a terrible experience with William h brown selling/buying property will never use again,just to cut a long story short,believe it from a man on the inside your just viewed as a walking wallet,do not use a decision you will live to regret… Read Full Review

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★☆☆☆☆

“I am really dissapointed with their services. I was a...”

Written on: 08/06/2017 by Barbosa20 (1 review written)

I am really dissapointed with their services. I was a tenant from this agency for over 5 years, and in the end of tenancy they were always getting some excuses for do not return the deposit. during the tenancy, every time when I contact them if it was on their interest they would answer straightway...but if it was to sort out some issue, they could take days or even weeks to answer, and there was a time that they even answer. I needed to sort the problem on toilet by myself with my money… Read Full Review

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★★★★★

“Quick and Easy”

Written on: 08/05/2017 by Franciscob496 (1 review written)

Fab service from the Nottingham Office. Mum went into a home and house had to be sold. From the excellent advice to sell by Auction, the valuation, spot on, the Auction itself and the team there,the recommended Solicitors. Great service. From start to finish 2 months. At each stage was kept informed. Highly recommended. Stress free… Read Full Review

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★☆☆☆☆

“They just don't care”

Written on: 02/05/2017 by Mandti (1 review written)

I wish I'd have read these reviews before renting through William H Brown Wakefield. I been the in the property nearly 2 years and only just had the issue with the boiler repair. .....to then be told the landlord won't pay so we are coming to take the thermostat out. They ignored reports from the agent looming after my property and never ever seem interested. Engineers who came to the property told me that this is the usual case for William H Brown properties that they are usually falling to… Read Full Review

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★☆☆☆☆

“Dodged a bullet there - went elsewhere”

Written on: 13/04/2017 by DerekArnold (1 review written)

Wish we'd read some of these reviews before we appointed their Scunthorpe office to sell my father's house. Foolishly we went on price alone. Having been told in writing from the outset that we didn't want anything to do with their Buyers Incentive Scheme [basically a system which forces you to take £1,000 less in sale price whilst giveing a kickback to WHB is my suspicion] they still had my elderly, terminally ill and confused father sign up to this in our absence. Subsequently they were very… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 11/04/2017 by 306Carson (1 review written)

I would never ever use William H Brown again. The sales negotiator was useless, took ages to return calls and was slow at passing on information if she actually bothered to at all. The in house solicitor was hundreds of pounds more expensive than other solicitors. Appalling customer service and I'm still battling to receive my upfront fee, due to small print in their contract and misinformation… Read Full Review

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★☆☆☆☆

“Costy letting agents”

Written on: 08/03/2017 by Jacobz243 (1 review written)

I used William H Brown to manage a property. It system appears to be designed to extract as much money as possible for WHB at the property owner’s and tenant's expense. Such as, they charge 'periodic' fee for monthly rolling! I contact them when I found out been charged, the staff I spoken to said will gave me refund. As no money come back to me, contact them again, but been told I did not contact them sooner. It is no record shows that I had spoken to them before! Deeply frustrating!… Read Full Review

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★☆☆☆☆

“Sellers and Buyers BEWARE! Pushy, deceitful, unfair...”

Written on: 02/02/2017

Found the house of our dreams advertised by William H Brown. But terrible pushy, shark practices completely put us off ever using this estate agent again. We didn't have a chance at getting the house we wanted as they had already made their minds up with the buyer regardless of the seller's wishes. They even went as far as lying to the seller about our situation and failed to put our offers forward so that their preferred buyer, who was also a selling customer of theirs, got the purchase. Pushy… Read Full Review

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★☆☆☆☆

“Application Fees Put Off Tenants”

Written on: 19/01/2017 by Timmons215 (1 review written)

£400 application fee???? That's over a month's rent for some properties! Prospective tenants simply can't afford to move in. Totally ridiculous!… Read Full Review

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★☆☆☆☆

“ WH. Brown Bank Plain Norwich”

Written on: 15/01/2017 by pauljbaum (1 review written)

I made an appointment a week in advance for my girlfriend and I to view a flat in the Westlegate area in Norwich. I made this appointment with *******, who had previously made several calls to me to 'see how things are going'. We agreed to meet at the flat at 10:00 Saturday morning. We arrived at 09:50, the weather was very cold and at 10:00 it began to snow and sleet. At 10:10, and with no sign of him I called the Bank Plain branch of William H Brown. The first person I spoke to said he had no… Read Full Review

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★☆☆☆☆

“desperate pushy deceitful”

Written on: 22/12/2016 by Kaiyas1967 (1 review written)

Tried to let for very low rent lied about viewings manageress v v pushy… Read Full Review

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★☆☆☆☆

“this agency needs proper service to be a decent one.”

Written on: 15/12/2016 by Lidiya (1 review written)

they have a house on the market in Leeds but don't want to arrange a viewing on Saturday ( afraid to work)and decided to tell me they have multiple offers....lol... for the house which is on the market for ages. and still is.. Unfortunately we made a mistake… Read Full Review

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★☆☆☆☆

“Rude abrupt bad”

Written on: 09/12/2016 by notselling (1 review written)

Really bad showing people around with no warning when confidenial information is in the house. Never answer the phone. No feedback even as I am the customer. Ongoing bullying to reduce the price. Disgusting service… Read Full Review

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★☆☆☆☆

“Only interested in your signature. ”

Written on: 09/12/2016 by O'Connorcg140 (1 review written)

I made the mistake of agreeing to go with this company as the manager convinced me they were the most professional; nothing could have been further from the truth. The problems started very early on as it became increasingly clear that the property had been massively overvalued by the manager. It took two months of systematically lowering the price until a realistic sale value was reached. In the end I had to lower it £20K but significantly received no help or support in this process. This… Read Full Review

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★★☆☆☆

“Far from the best!! ”

Written on: 28/09/2016 by Isiaho124 (1 review written)

The guy that came to do the valuation and the guy that sealed the deal on the sale were both great and we couldn't have asked for more. However, everyone we spoke to and dealt with aside from these two were horrific- from turning up and not informing us of viewings countless times (whilst we were home) to giving the surveyor a key and not telling us; the surveyor said he often has that issue when dealing with WHB. Poor customer service and just pretty poor all round- I guess you get what you… Read Full Review

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★☆☆☆☆

“Absolutely terrible ”

Written on: 27/09/2016 by Gomezfc140 (1 review written)

I wouldn't recommend William u brown to anyone, had trouble from the day we picked the keys up and I got called a lair as they said wardrobes would be in he main bed room and then wasn't and said it was a cupboard they classed as one but was no cupboard in the room, wouldn't send anyone out to fix and emergency because it was bank holiday and cheaper to wait a day, and to top it all of trying to get our depoist back saying they don't deal with the landlord or depoist when they do and just… Read Full Review

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★☆☆☆☆

“Makes finding a home harder than it should be ”

Written on: 26/09/2016 by Hutchinson226 (1 review written)

I can probably speak on behalf of most first time buyers trying to view a house they like through William H Brown, my partner and I have been looking for a house for over a year now and have offered on loads of houses but due to Newmarket being so competitive we have struggled. Everytime William H Brown UNFORTUNATLEY were selling a house that we were looking for , we phoned up to book an appointment and got nagged into going to a financial meeting to try and sell their mortgage before as we… Read Full Review

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