William H Brown Estate Agents Reviews

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William H Brown Estate Agents
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Latest Reviews

★★☆☆☆

“Far from the best!! ”

Written on: 28/09/2016 by Isiaho124 (1 review written)

The guy that came to do the valuation and the guy that sealed the deal on the sale were both great and we couldn't have asked for more. However, everyone we spoke to and dealt with aside from these two were horrific- from turning up and not informing us of viewings countless times (whilst we were home) to giving the surveyor a key and not telling us; the surveyor said he often has that issue when dealing with WHB. Poor customer service and just pretty poor all round- I guess you get what you… Read Full Review

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★☆☆☆☆

“Absolutely terrible ”

Written on: 27/09/2016 by Gomezfc140 (1 review written)

I wouldn't recommend William u brown to anyone, had trouble from the day we picked the keys up and I got called a lair as they said wardrobes would be in he main bed room and then wasn't and said it was a cupboard they classed as one but was no cupboard in the room, wouldn't send anyone out to fix and emergency because it was bank holiday and cheaper to wait a day, and to top it all of trying to get our depoist back saying they don't deal with the landlord or depoist when they do and just… Read Full Review

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★☆☆☆☆

“Makes finding a home harder than it should be ”

Written on: 26/09/2016 by Hutchinson226 (1 review written)

I can probably speak on behalf of most first time buyers trying to view a house they like through William H Brown, my partner and I have been looking for a house for over a year now and have offered on loads of houses but due to Newmarket being so competitive we have struggled. Everytime William H Brown UNFORTUNATLEY were selling a house that we were looking for , we phoned up to book an appointment and got nagged into going to a financial meeting to try and sell their mortgage before as we… Read Full Review

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★☆☆☆☆

“Appalling Customer Service”

Written on: 20/09/2016 by Doreen91 (1 review written)

I was dealing with letting agents in the Colchester branch. I have never experienced such unwillingness by their staff to help. I felt as though I was being brushed off and told anything to get off the phone. I had one simple query regarding terms of a tenancy that I had been in for the past year, an issue which could have been solved in a few minutes. I called four times, left my number and a message with them four times and was told that they would most certainly contact me back with the… Read Full Review

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★☆☆☆☆

“Gazumping still happens - underhanded, deceit - AVOID!”

Written on: 16/09/2016 by Thomsonoh215 (1 review written)

I wish there were more places where word could be spread about these jokers. AVOID LIKE THE PLAGUE!!! The basics, it's about numbers, not you, your house, i'ts about their commission, but most importantly if you take a mortgage with them! Perhaps they make more on that than the house. The house we wanted was ours, offer accepted, until someone else came on the scene, they must have told them the price we offered which was accepted, let them view but it seems the other party took a mortgage… Read Full Review

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★☆☆☆☆

“Landlords Avoid!”

Written on: 12/09/2016

I used William H Brown to manage the letting of a very straightforward property with an existing long term tenant who always pays his rent promptly, because they were the letting agents when I purchased. Their accounts department (Sequence) is shocking. The rent is frequently paid to me late, or underpaid or not paid ("clerical errors"), emails chasing it or asking for an explanation as to why money has been witheld for no apparent reason are not replied to, and the system appears to be… Read Full Review

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★☆☆☆☆

“Appalling service.”

Written on: 06/09/2016 by Higashi (1 review written)

Found their service lacklustre and lacking in any effort to sell my property, I now realise it's all about numbers and percentages with them, if you have any sense avoid this company and go for a smaller agent that need to sell to survive!… Read Full Review

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★☆☆☆☆

“Seriously a bad company”

Written on: 19/08/2016 by Djweeman (5 reviews written)

When we enquired about the house we just rented off them they were amazing. When we moved in it was good as the staff member was keeping us up to date then she left rents and moved into sales so we got another member tp deal with who was useless. We had numerous issues with the house during our stay when we reported them they didn't seem to care and said call our property team and I did explained the problem and explained one night that we came home to ants in our house and they was all over… Read Full Review

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★☆☆☆☆

“Seriously a bad company”

Written on: 19/08/2016 by Djweeman (5 reviews written)

When we enquired about the house we just rented off them they were amazing. When we moved in it was good as the staff member was keeping us up to date then she left rents and moved into sales so we got another member tp deal with who was useless. We had numerous issues with the house during our stay when we reported them they didn't seem to care and said call our property team and I did explained the problem and explained one night that we came home to ants in our house and they was all over… Read Full Review

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★☆☆☆☆

“We purchased a property with the Newmarket office!...”

Written on: 23/07/2016 by KaseyAllison130 (1 review written)

We purchased a property with the Newmarket office! Would not recommend to our worst enemy. Staff unprofessional and once they have your money that's it. Don't use them,there solicitors or there surveyor's. We are taking the matter further on a legal claim for compensation… Read Full Review

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★☆☆☆☆

“Don't rent vrap estate agents every poor customer service”

Written on: 18/07/2016 by Frost442 (1 review written)

Do not Rent ,Buy with William h brown in Dewsbury or Wakefield and sequences in Liverpool customer service is poor all for the landlord's not the Tennant's. Had to live in a damp detached bungalow for 3 year every thing was done on the cheap cheap repairs and caused both of us bad asthma and problems to our lungs, blamed us for condensation and damp even though bungalow was built on a mill plan. Sleep with Windows open in freezing temperature's every night.took 2 years to put a new window in… Read Full Review

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★☆☆☆☆

“Don't waste your time contacting them”

Written on: 10/07/2016 by daniel_84 (1 review written)

Had two dealings with the Northampton branch in the last two years and both have the same result! When I phone there more interested in me seeing there mortgage adviser and when I repeatedly say I'm ok with the mortgage adviser I have they get the ass and say I'm bottom of there list because customers who get a mortgage from them are priority and that they won't show me any props unless I see there adviser ! Sure this is against trading standards rules. The two managers there are the most… Read Full Review

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★☆☆☆☆

“Do not use these W H Brownn ”

Written on: 09/07/2016 by BrandenCombs (1 review written)

I had them do a valuation along with a few other estate agents. Picked another estate agent - but William Brown keep phoning up - often from sales offices elsewhere. They are dreadful, pestering, pushy and thoroughly disagreeable when asked to get of the line. I have tried blocking their numbers on my iphone but they keep popping up like some monster that can't be destroyed! My advice is: never have any dealings with them. Do not even get them to do a valuation and never ever view a… Read Full Review

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★☆☆☆☆

“pushy bordering on bullying to grt us to sign”

Written on: 01/06/2016 by LouisBlack128 (1 review written)

We viewed a property they had on thier books. The agent seemed more interested in getting us to sign up with them than sell us the house, said agent pestered my partner into letting her come to ours and tell us how they would be better at selling our place , agent came to our house , looked round , did not make any comments on what she thought the asking price should be, just said they would market it at the price it is already on for, she prattled on about the number of site visitors they get… Read Full Review

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★☆☆☆☆

“Don't expect Communication!”

Written on: 26/05/2016 by Nicholsonrs404 (1 review written)

William H Brown were not very helpful or forthcoming at all when we started renting a house. They do not like to speak to you or sort out any issues. At the end of the contract, we were trying to help our landlord by saying that we would let the viewer and the estate agent in however they would not get in touch and let me know the times, they just showed up and when they did contact us, they wouldn’t say when it was cancelled so I would leave work and wait for them for them to not show. The… Read Full Review

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★☆☆☆☆

“The support is pathetic”

Written on: 09/05/2016 by Marquisk403 (1 review written)

I have rented a flat through william H Brown, and while handing over the keys, the agent told me that the house is cleaned, but after coming to the house, the house is so dusty, unwanted furniture is left out in the house itself and i have waited for about 10 days, still they didn't respond to me and upon that the agent tells me that not to call them till they does the work done. How can one do this when they promised me about the quality of the house, My mistake is to take keys believing them… Read Full Review

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★☆☆☆☆

“Counication from them is disgraceful . Full of promises .”

Written on: 08/05/2016 by Drakeq264 (1 review written)

Wakefield letting side of customer service is a joke, promise to call you back many time with info but never do, when you try to contact some one by name they are always busy or on dinner break, out of office, etc etc, say they will get them to call you a sap but never do, but when it comes to signing you up and taking your money they fall over them selves to help enough, customer service is a total joke worst company ever, do not use this company if you want any info or answers to anything… Read Full Review

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★☆☆☆☆

“Avoid Avoid !!”

Written on: 07/05/2016 by 155James (1 review written)

Avoid! The worst letting agent in the whole world, just want your money.Awful agents, do not use. They lie about everything, service is dreadful!… Read Full Review

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★☆☆☆☆

“No communication”

Written on: 28/04/2016 by Geraldf423 (1 review written)

Used Welwyn Garden City office recently for a sale, basically they were only interested on getting us signed up and attempting to sell a load of extras (professional photography, Sequence mortgage advisor etc) despite not needing it. Once we were signed up there was no communication from them - there was only one guy there who possibly knew what was going on with the sale and he was never available (popped out, on a call etc) and none of his minions had any idea what was going on as the simply… Read Full Review

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★☆☆☆☆

“Total lack of care and service”

Written on: 25/04/2016 by SamsonMaldonado (1 review written)

This team just don't care about you full stop. You could even try to raise issues with them, You will just be ignored. Stay well away… Read Full Review

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