William H Brown Estate Agents Reviews

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William H Brown Estate Agents
William H Brown Estate Agents
William H Brown Estate Agents
William H Brown Estate Agents
William H Brown Estate Agents

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Latest Reviews

★☆☆☆☆

“No communication”

Written on: 28/04/2016 by Geraldf423 (1 review written)

Used Welwyn Garden City office recently for a sale, basically they were only interested on getting us signed up and attempting to sell a load of extras (professional photography, Sequence mortgage advisor etc) despite not needing it. Once we were signed up there was no communication from them - there was only one guy there who possibly knew what was going on with the sale and he was never available (popped out, on a call etc) and none of his minions had any idea what was going on as the simply… Read Full Review

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★☆☆☆☆

“Total lack of care and service”

Written on: 25/04/2016 by SamsonMaldonado (1 review written)

This team just don't care about you full stop. You could even try to raise issues with them, You will just be ignored. Stay well away… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 14/04/2016 by Alonzow300 (1 review written)

Sounded very good until I signed the contract, then no service. Visit to rental property was three months late. Report stated it contained photos that never materialised. A water leak was reported that they seam to believe does not need fixing. 0 service, only interested in lies, and using contracts with out asking permission, then failing to return cash. Could not even get my name correct, complete incompetence… Read Full Review

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★☆☆☆☆

“Buying”

Written on: 07/04/2016 by 258Guthrie (1 review written)

This company is a complete joke the Grantham office is run by an idiot with more idiots working with her they have not a clue how to operate they lie to you, they do not keep you up to speed on your purchase they are rude and most unhelpfull, i lost the property i was after for the reasons i have named any property i look at now will not be with this shower… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 05/04/2016 by 1963Dougherty (1 review written)

8/3/16 Salesman came to value, like a bull in a china shop approach. He took all details however I emailed them at 8am the following day to put everything on hold for month. They then took £150 out of my account £50 which was for photos! I immediately asked for a refund. (The rest was for Epc however the company confirm they cost £55!). It's now 5/4/16 and after over 12 emails and calls I still have not received the money. Branch said it must be cheque, finance said they can BACS it… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 31/03/2016 by ChaceIngram48 (1 review written)

I used to work for William H Brown, thankfully I now work for a proper company. The staff turnover is massive, most if not all staff are inexperienced and are paid barely min wage. The staff are under targets to sell you their solicitor/ conveyancing and mortgage services, which are very expensive compared to a solicitor or mortgage broker you can easily source yourself. The service they offer as an estate agent is sadly lacking, houses are not put on the market as they lose the details… Read Full Review

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Secretsnooper's Comment

Written on: 02/04/2016

grow up mate!! take your complaint up with the managers not leave a review. how sad!

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★☆☆☆☆

“rude”

Written on: 17/03/2016 by SionCable (1 review written)

Paid £402 deposit for referencing checks and tenancy agreement to rent a property. We gave all our documents and were refused after all the checks were done, on the grounds that my wife didn't have a residence card - shouldn't they have checked this before doing the referencing checks. All we got was abuse and foul language from the Albanian witch in charge. She told me smuggly over the phone that we would receive nothing back and that it wasn't her problem. Great service NOT. Do not go near… Read Full Review

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★☆☆☆☆

“These jokers couldnt even arrange a key to let buyers in!”

Written on: 01/03/2016 by JeffersonMcKnight (1 review written)

Never had such poor customer service in my life. They took 3 months to get a less than average property particulars sheet together, couldn't let buyers in because they had the wrong keys so how on earth can they sell the house? Found a better agency so then they tried to take me for further charges. Don't touch these jokers, you'll be disappointed big time… Read Full Review

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★☆☆☆☆

“Mexbrough agents useless”

Written on: 23/02/2016 by jvDowney438 (1 review written)

Mexbrough office dont answer the phone or return answerphone messages. No reply from viewing requests thru zoopla . Do they actually try to sell houses… Read Full Review

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★☆☆☆☆

“Disgraceful business”

Written on: 04/02/2016

The reason estate agents have a bad reputation! William H Brown should be ashamed of the service well lack of service they provide when questioned about a house purchase I was told there were other sales with other colleagues being dealt with...yes I understand but when the sale has been going on for 5 months without exchange there's something seriously wrong!! Not supportive uninterested staff management are much the same not interested in actually selling houses which I find ironic. Lack of… Read Full Review

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★☆☆☆☆

“*Probably The Worst Company,I have come across in *40...”

Written on: 18/01/2016 by AVeryUnhappyCustomer2020 (1 review written)

"I would not know where to start this post without getting quite ill, in the process of scribing it. Just about everything you do not want in an agent and a negotiation will happen with this company. There are only two firms in Colchester that operate like this and the other one seems to be a doppelganger of WH Brown's desperate selling techniques. The staff and the complaints division revert to type when there is a problem and complaints rear their heads. I have had three experiences with… Read Full Review

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★☆☆☆☆

“Poor service!! ”

Written on: 24/12/2015 by IzaiahTaylor-Alt360 (1 review written)

Me and my partner are currently looking to buy a house we previously had our house on the market for sale with William h brown they come round your house it's all flattery to get you to use them, then they carnt be arsed! We had to chase them up for feedback, all they ever suggested was that we should drop the price of our house! William h brown only sell houses that sell themselves In popular locations! Useless!! we have now sold our house with reeds rains who where excellent! So we wanted to… Read Full Review

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★★★★★

“Fantastic team”

Written on: 08/12/2015 by RachelClinton (1 review written)

I can't speak highly enough of these guys. Always attentive, their customer service is second to none. They are knowledgeable, friendly and speedy and always come up with a solution. As a landlord, I could ask for nothing more… Read Full Review

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★☆☆☆☆

“lettingts nightmare”

Written on: 28/11/2015 by Alondra325 (1 review written)

hello i let my flat in colchester through william H Brown & there management arm sequence,From day one i have had nothing but problems, the tenants paid one months rent and after where constantly in arrears, in July they stopped paying altogether, i had to take court action to get my flat back, which is in the most disgusting state imaginable, throughout this very stressful time william h brown where totally unhelpful, despite my repeated requests they refuse to give me details of… Read Full Review

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★☆☆☆☆

“Phantom bidding”

Written on: 25/11/2015 by eaRuiz17 (1 review written)

These guys at William H Brown have a culture of fake bidding to make you put in a higher offer...asked for written proof of the so called other and they quickly get off the phone call Don't fall for their dirty tricks… Read Full Review

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★☆☆☆☆

“No viewings arranged this agent! Awful”

Written on: 28/10/2015 by Knightbn247 (1 review written)

I would not recommend William H Brown to anyone. Their Hull office on Newland Avenue promised a high initial valuation, clearly to get the instruction but after four months, have failed to deliver any viewings. That's right, No viewings! The price has been dropped and still no viewings. You may ask whether the price is too high, but there have been other properties on the street that have sold in the same period for a higher price. So this only leaves this agency at fault. They promise to… Read Full Review

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★☆☆☆☆

“dont be in a hurry to get deposit back”

Written on: 22/10/2015 by JOHNLOVESSUE (1 review written)

rented a property through W H Brown communication is very poor i find i had to chase them all the time , dont be in a hurry to get your rental deposit back, would never use again… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID AS UNPROFESSIONAL AND UNETHICAL ”

Written on: 15/10/2015 by steveo1111 (1 review written)

We made an offer on a house many weeks ago which was accepted yet they never took it off the market despite being asked to. We paid for surveys and other checks as well as a solicitor and now someone has come in with a higher offer. Although this is legal it stinks so avoid them like the plague unless you want them to do the same to you. Its cost us a lot of money… Read Full Review

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★☆☆☆☆

“Disgraceful”

Written on: 08/10/2015 by Tascol (1 review written)

They made moving home a nightmare, no communication when they promised to ring back , they are not the professional company we were thought they were. They are all talk to get you to put your home on the market with them would not recommend only if you want stress stress all the way because that's what we feel we got marks out of 10 zero… Read Full Review

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★☆☆☆☆

“Apalling customer service, rude, just out for your money”

Written on: 30/09/2015 by RobbieHunt27 (1 review written)

Our house was on the market with Wm H Brown from Jan to September. When they first came to see us we were promised exceptional customer service, regular contact, and understanding staff. None of this was the case. We only had two main calls within the 9 months and these were towards the end and both calls were to try to nail a date for exchange and completion. The last call ended up being very heated because the staff member was rude and bullying, for example, one comment was “you’ve got… Read Full Review

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