William H Brown Estate Agents Reviews

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William H Brown Estate Agents
William H Brown Estate Agents
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William H Brown Estate Agents

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Latest Reviews

★☆☆☆☆

“Dodged a bullet there - went elsewhere”

Written on: 13/04/2017 by DerekArnold (1 review written)

Wish we'd read some of these reviews before we appointed their Scunthorpe office to sell my father's house. Foolishly we went on price alone. Having been told in writing from the outset that we didn't want anything to do with their Buyers Incentive Scheme [basically a system which forces you to take £1,000 less in sale price whilst giveing a kickback to WHB is my suspicion] they still had my elderly, terminally ill and confused father sign up to this in our absence. Subsequently they were very… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 11/04/2017 by 306Carson (1 review written)

I would never ever use William H Brown again. The sales negotiator was useless, took ages to return calls and was slow at passing on information if she actually bothered to at all. The in house solicitor was hundreds of pounds more expensive than other solicitors. Appalling customer service and I'm still battling to receive my upfront fee, due to small print in their contract and misinformation… Read Full Review

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★☆☆☆☆

“Costy letting agents”

Written on: 08/03/2017 by Jacobz243 (1 review written)

I used William H Brown to manage a property. It system appears to be designed to extract as much money as possible for WHB at the property owner’s and tenant's expense. Such as, they charge 'periodic' fee for monthly rolling! I contact them when I found out been charged, the staff I spoken to said will gave me refund. As no money come back to me, contact them again, but been told I did not contact them sooner. It is no record shows that I had spoken to them before! Deeply frustrating!… Read Full Review

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★☆☆☆☆

“Sellers and Buyers BEWARE! Pushy, deceitful, unfair...”

Written on: 02/02/2017

Found the house of our dreams advertised by William H Brown. But terrible pushy, shark practices completely put us off ever using this estate agent again. We didn't have a chance at getting the house we wanted as they had already made their minds up with the buyer regardless of the seller's wishes. They even went as far as lying to the seller about our situation and failed to put our offers forward so that their preferred buyer, who was also a selling customer of theirs, got the purchase. Pushy… Read Full Review

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★☆☆☆☆

“Application Fees Put Off Tenants”

Written on: 19/01/2017 by Timmons215 (1 review written)

£400 application fee???? That's over a month's rent for some properties! Prospective tenants simply can't afford to move in. Totally ridiculous!… Read Full Review

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★☆☆☆☆

“ WH. Brown Bank Plain Norwich”

Written on: 15/01/2017 by pauljbaum (1 review written)

I made an appointment a week in advance for my girlfriend and I to view a flat in the Westlegate area in Norwich. I made this appointment with *******, who had previously made several calls to me to 'see how things are going'. We agreed to meet at the flat at 10:00 Saturday morning. We arrived at 09:50, the weather was very cold and at 10:00 it began to snow and sleet. At 10:10, and with no sign of him I called the Bank Plain branch of William H Brown. The first person I spoke to said he had no… Read Full Review

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★☆☆☆☆

“desperate pushy deceitful”

Written on: 22/12/2016 by Kaiyas1967 (1 review written)

Tried to let for very low rent lied about viewings manageress v v pushy… Read Full Review

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★☆☆☆☆

“this agency needs proper service to be a decent one.”

Written on: 15/12/2016 by Lidiya (1 review written)

they have a house on the market in Leeds but don't want to arrange a viewing on Saturday ( afraid to work)and decided to tell me they have multiple offers....lol... for the house which is on the market for ages. and still is.. Unfortunately we made a mistake… Read Full Review

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★☆☆☆☆

“Rude abrupt bad”

Written on: 09/12/2016 by notselling (1 review written)

Really bad showing people around with no warning when confidenial information is in the house. Never answer the phone. No feedback even as I am the customer. Ongoing bullying to reduce the price. Disgusting service… Read Full Review

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★☆☆☆☆

“Only interested in your signature. ”

Written on: 09/12/2016 by O'Connorcg140 (1 review written)

I made the mistake of agreeing to go with this company as the manager convinced me they were the most professional; nothing could have been further from the truth. The problems started very early on as it became increasingly clear that the property had been massively overvalued by the manager. It took two months of systematically lowering the price until a realistic sale value was reached. In the end I had to lower it £20K but significantly received no help or support in this process. This… Read Full Review

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★★☆☆☆

“Far from the best!! ”

Written on: 28/09/2016 by Isiaho124 (1 review written)

The guy that came to do the valuation and the guy that sealed the deal on the sale were both great and we couldn't have asked for more. However, everyone we spoke to and dealt with aside from these two were horrific- from turning up and not informing us of viewings countless times (whilst we were home) to giving the surveyor a key and not telling us; the surveyor said he often has that issue when dealing with WHB. Poor customer service and just pretty poor all round- I guess you get what you… Read Full Review

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★☆☆☆☆

“Absolutely terrible ”

Written on: 27/09/2016 by Gomezfc140 (1 review written)

I wouldn't recommend William u brown to anyone, had trouble from the day we picked the keys up and I got called a lair as they said wardrobes would be in he main bed room and then wasn't and said it was a cupboard they classed as one but was no cupboard in the room, wouldn't send anyone out to fix and emergency because it was bank holiday and cheaper to wait a day, and to top it all of trying to get our depoist back saying they don't deal with the landlord or depoist when they do and just… Read Full Review

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★☆☆☆☆

“Makes finding a home harder than it should be ”

Written on: 26/09/2016 by Hutchinson226 (1 review written)

I can probably speak on behalf of most first time buyers trying to view a house they like through William H Brown, my partner and I have been looking for a house for over a year now and have offered on loads of houses but due to Newmarket being so competitive we have struggled. Everytime William H Brown UNFORTUNATLEY were selling a house that we were looking for , we phoned up to book an appointment and got nagged into going to a financial meeting to try and sell their mortgage before as we… Read Full Review

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★☆☆☆☆

“Appalling Customer Service”

Written on: 20/09/2016 by Doreen91 (1 review written)

I was dealing with letting agents in the Colchester branch. I have never experienced such unwillingness by their staff to help. I felt as though I was being brushed off and told anything to get off the phone. I had one simple query regarding terms of a tenancy that I had been in for the past year, an issue which could have been solved in a few minutes. I called four times, left my number and a message with them four times and was told that they would most certainly contact me back with the… Read Full Review

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★☆☆☆☆

“Gazumping still happens - underhanded, deceit - AVOID!”

Written on: 16/09/2016 by Thomsonoh215 (1 review written)

I wish there were more places where word could be spread about these jokers. AVOID LIKE THE PLAGUE!!! The basics, it's about numbers, not you, your house, i'ts about their commission, but most importantly if you take a mortgage with them! Perhaps they make more on that than the house. The house we wanted was ours, offer accepted, until someone else came on the scene, they must have told them the price we offered which was accepted, let them view but it seems the other party took a mortgage… Read Full Review

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★☆☆☆☆

“Landlords Avoid!”

Written on: 12/09/2016

I used William H Brown to manage the letting of a very straightforward property with an existing long term tenant who always pays his rent promptly, because they were the letting agents when I purchased. Their accounts department (Sequence) is shocking. The rent is frequently paid to me late, or underpaid or not paid ("clerical errors"), emails chasing it or asking for an explanation as to why money has been witheld for no apparent reason are not replied to, and the system appears to be… Read Full Review

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★☆☆☆☆

“Appalling service.”

Written on: 06/09/2016 by Higashi (1 review written)

Found their service lacklustre and lacking in any effort to sell my property, I now realise it's all about numbers and percentages with them, if you have any sense avoid this company and go for a smaller agent that need to sell to survive!… Read Full Review

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★☆☆☆☆

“Seriously a bad company”

Written on: 19/08/2016 by Djweeman (5 reviews written)

When we enquired about the house we just rented off them they were amazing. When we moved in it was good as the staff member was keeping us up to date then she left rents and moved into sales so we got another member tp deal with who was useless. We had numerous issues with the house during our stay when we reported them they didn't seem to care and said call our property team and I did explained the problem and explained one night that we came home to ants in our house and they was all over… Read Full Review

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★☆☆☆☆

“Seriously a bad company”

Written on: 19/08/2016 by Djweeman (5 reviews written)

When we enquired about the house we just rented off them they were amazing. When we moved in it was good as the staff member was keeping us up to date then she left rents and moved into sales so we got another member tp deal with who was useless. We had numerous issues with the house during our stay when we reported them they didn't seem to care and said call our property team and I did explained the problem and explained one night that we came home to ants in our house and they was all over… Read Full Review

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★☆☆☆☆

“We purchased a property with the Newmarket office!...”

Written on: 23/07/2016 by KaseyAllison130 (1 review written)

We purchased a property with the Newmarket office! Would not recommend to our worst enemy. Staff unprofessional and once they have your money that's it. Don't use them,there solicitors or there surveyor's. We are taking the matter further on a legal claim for compensation… Read Full Review

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