Connells Estate Agents Reviews

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Connells Estate Agents
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Latest Reviews

★☆☆☆☆

“Wrong address!!!”

Written on: 26/07/2015 by Vickibt (1 review written)

Terrible experience with Connells Amesbury! They forgot to give us a lot of paperwork or the purchase of the house. This means that we have now made the 20 mile journey there at least 6 times in the last 3 weeks just to sign bits of paper. The icing on the cake was that we were given the wrong address for the new build that we are purchasing so our mortgage details etc were all incorrect! Because of this, the process seems to be taking an EXTREMELY long time… Read Full Review

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★☆☆☆☆

“Waste of time ! ”

Written on: 23/07/2015 by Annoyedwoman (1 review written)

I have viewed a property and got accepted for my offer. I had completed my main mortgage application as well as solicitors all sorted. Surveys were all sorted and I had paid my broker all of his fees. Connels had also put up a sold sign outside of the property. A few days later Connels had called me and told me that the property has been sold because some else had put a higher offer down. Connels told me that they were not taking on any more offers ! And even had congratulated me ! I have… Read Full Review

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★☆☆☆☆

“Proceed With Extreme Caution”

Written on: 23/07/2015 by HAffleck (1 review written)

Do anything you can to avoid buying or selling through Connells. They are absolutely dreadful across the board. The staff are incompetent and made crucial errors, such as neglecting to instruct a solicitor even after I had completed the instruction form. Their staff consistently lied to me and were only ever out to serve their own interests., Now I've (finally) completed and am trying to complain they're making it incredibly difficult. It truly is the worst customer service I have ever… Read Full Review

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★☆☆☆☆

“Connells were the worst I've ever used”

Written on: 21/07/2015 by Bankrupt00 (1 review written)

Connells advised the price I should ask for my house but when it didn't sell I called into their office in Horley to discuss and was admonished by the manager for asking too much for the property! Because I hadn't accepted the lower offers being made, I missed the boat and the market collapsed. I sold for half the original asking price and was left with a £25,000 shortfall on the mortgage. Today I was not surprised to see, as an indication of their lack of professionalism, that Horley has an… Read Full Review

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★☆☆☆☆

“Daylight robbery”

Written on: 21/07/2015 by Ucaninanissan (1 review written)

Let me start off by saying that a good friend of mine lost out on a property due to trying to use their own mortgage broker against the wishes of Connells. I didn't want to fall into the same trap but had no choice as the property I wanted to purchase is exclusive to Connells. I therefore took out a lifetime mortgage membership with admin fees for £600. A week later I was informed my mortgage application got rejected and there was no suitable alternative due to Connells only having 15 lenders… Read Full Review

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★☆☆☆☆

“Thiefs conners untrustworthy”

Written on: 20/07/2015 by JoshBradford (1 review written)

To start the Branch in dudley seemed very nice.. We rented a house that they had found by our request 3months into what we thought was a twelve months contract they pop round one afternoon saying your is Being sold you and another tenants are being served ..wow I thought they said check fine print of your contract ..so I said OK but why did you not say this was possible.. We complained and ask for our are nearly 400 pounds admin fee back at least they said no that we were told of this… Read Full Review

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★☆☆☆☆

“TERRIBLE!”

Written on: 15/07/2015 by wdSpence434 (1 review written)

Connells city centre branch told us they'd sent us the contract on a house using their in house service 'enact,' but hadn't until the manager got involved 5 weeks later! They Just didn't seem to know what they were doing. Also, booked a second viewing of the house in the afternoon so left work early and connells didn't turn up. I was told no one had booked the appointment into the diary. Overall, they come across as incompetent and unhelpful. Awful experience… Read Full Review

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★☆☆☆☆

“Worst estate agent in Basingstoke”

Written on: 02/07/2015

This review is related to the Basigstoke branch only: this must be the worst agency I have ever come across with. It comes to no surprise looking at who the office manager is who is the worst of the bunch. They try to drive business at all costs most of the times in the wrong way and make big promises moreover it makes it very difficult for who wants to buy and sell a house using their terrible services. Unprofessional, they don't answer the phone and when they do they are very unhelpful… Read Full Review

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★☆☆☆☆

“Terrible managing the return of our deposit”

Written on: 22/06/2015 by 66Ashby (1 review written)

We were renting a property for 5 years through Connells and the management and communication regarding check out and return of our deposit was terrible. We left the property in a very good condition considering we lived there for over 5 years with two small children, and if I was the landlord I would be very happy. The property was let two weeks after we left so it can't have been terrible. The checkout was done by an "independent" company. However I am not sure how independent they are as they… Read Full Review

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★★★★★

“Connells Wollverhampton Brill”

Written on: 21/06/2015 by Hilly128 (1 review written)

The person we dealt with was really great, his advice was constructive on how to show people round the house, photo's were great and genuiley really helpful, full of advice and tips and after 2 days had got the offer I wanted for my house. They would definitely be the first choice if I decide to sell again in the future. They turned up when they said they would and we're open about the pricing structure and explained the benefits of them allowing me to make an informed decision. First… Read Full Review

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★★★★★

“A breath of fresh air!”

Written on: 17/06/2015 by DaniiApril (1 review written)

As first time buyers my partner and I were oblivious to the processes that lay ahead when purchasing a property. Connells Wolverhampton made the process a walk in the park keeping us constantly posted with updates. Even when our solicitors were lacking they picked up the slack. We also used their mortgage service as with our work commitments were didn't have the time to shop around for deals, so that helped hugely. The staff were friendly, passionate and professional; everything we needed when… Read Full Review

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★☆☆☆☆

“Rude Rude Rude !”

Written on: 10/06/2015 by Khalilo264 (1 review written)

I have never known an agent like it ! proceed with extreme care… Read Full Review

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★☆☆☆☆

“as a potential buyer was left waiting for agent ,...”

Written on: 07/06/2015 by vyWheeler266 (1 review written)

as a potential buyer was left waiting for agent , after having to wait 6 days for a viewing, to be told that they couldn't make it. why would anybody sell their house through this agent… Read Full Review

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★☆☆☆☆

“Rude and rediculers”

Written on: 03/06/2015

I am considering to buy a house through this agent, and they told me that I have to go through a mortgage process with one of their mortgage adviser or otherwise my viewing appointment will be delayed for 1 week. I told them I already had one and I'm applying for the mortgage right now, they wouldn't listen to me and the mortgage adviser keep asking me some personal detail such as my nationality, my home address, my monthly rental, my company and boss's name. when I refused to answer those… Read Full Review

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★☆☆☆☆

“Terrible, no communication poor service, ”

Written on: 03/06/2015 by ChezneyLou (1 review written)

I started renting through connells last year! The lady we dealt with at the beginning was brilliant However after that the person who we now have to deal with is in another branch and she never answers emails, promised that we would be reimbursed for money we spent on getting things fixed! Never got the money back! Emailed several times and don't get a reply! Spoke to her senior who promised to take it up with her and get it sorted, never did! Poor communication and take a long time to sort… Read Full Review

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★☆☆☆☆

“Landlord Management Terrible ”

Written on: 17/05/2015 by Bailee375 (1 review written)

I am a landlord and used connells for their management service in Birmingham. The company is so unprofessional incompetent and a complete waste of money. I had to wait 3 weeks for my first rent payment, the let by board has not been removed for over 4 months and when you ask them any questions it goes in a black hole. Avoid at all costs… Read Full Review

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★☆☆☆☆

“not botherd”

Written on: 12/05/2015 by darrs8 (2 reviews written)

phoned them to arrange a viewing said they were too busy and would phone back later that's the last I heard from them I would not recommend this agent to sell your home unless you are in no hurry… Read Full Review

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★☆☆☆☆

“Proceed With Caution”

Written on: 11/05/2015 by Wren497 (1 review written)

Having made an appointment to view a property through Connells I subsequently received a number of high pressure sales calls from Connells almost insisting I use their mortgage services. I am a cash buyer but that made no difference to the young lady calling. It was made plain that unless I used Connells in-house services they may not be able to proceed with my offer. This practise is prohibited under the Estate Agents Act & I would steer clear of this agent… Read Full Review

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★☆☆☆☆

“Talk to colleague and not do job!”

Written on: 03/05/2015 by KaylynGomez81 (1 review written)

This is unbelievable - extremely unprofessional Daughter was waiting to collection key - over an hour and a half after money transferred. Still no phone call and went in to find them chatting - and said oh yes I have had the call so here are the keys. I think chatting about your social life comes second to handing over keys. That was just the end of a very bad experience for my daughter, I have moved many times and can honestly say this has been the worst I have ever encountered. Not all… Read Full Review

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★☆☆☆☆

“The worst in the business - DON'T USE”

Written on: 28/04/2015 by Blax01 (1 review written)

Absolutely horrible service. You will be strung along and lied to by these jokers. Their mortgage advice is absolutely awful, they will promise you things that are simply not possible just so they can attempt as high commission as possible. I was previously told by another good mortgage advisor that I wouldn't get a mortgage due to my unique financial situation. After dealing with Amarit @ Connells she insisted this was nonsense and I wouldn't have any problems at all. 1 month later i'm in… Read Full Review

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