Connells Estate Agents Reviews

Click here if this is your business
★☆☆☆☆
1.4 / 5
176
11% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
Connells Estate Agents - Ask a question now

Media Gallery for Connells Estate Agents

Connells Estate Agents
Connells Estate Agents
Connells Estate Agents
Connells Estate Agents

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Landlord Management Terrible ”

Written on: 17/05/2015 by Bailee375 (1 review written)

I am a landlord and used connells for their management service in Birmingham. The company is so unprofessional incompetent and a complete waste of money. I had to wait 3 weeks for my first rent payment, the let by board has not been removed for over 4 months and when you ask them any questions it goes in a black hole. Avoid at all costs… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“not botherd”

Written on: 12/05/2015 by darrs8 (2 reviews written)

phoned them to arrange a viewing said they were too busy and would phone back later that's the last I heard from them I would not recommend this agent to sell your home unless you are in no hurry… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Proceed With Caution”

Written on: 11/05/2015 by Wren497 (1 review written)

Having made an appointment to view a property through Connells I subsequently received a number of high pressure sales calls from Connells almost insisting I use their mortgage services. I am a cash buyer but that made no difference to the young lady calling. It was made plain that unless I used Connells in-house services they may not be able to proceed with my offer. This practise is prohibited under the Estate Agents Act & I would steer clear of this agent… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Talk to colleague and not do job!”

Written on: 03/05/2015 by KaylynGomez81 (1 review written)

This is unbelievable - extremely unprofessional Daughter was waiting to collection key - over an hour and a half after money transferred. Still no phone call and went in to find them chatting - and said oh yes I have had the call so here are the keys. I think chatting about your social life comes second to handing over keys. That was just the end of a very bad experience for my daughter, I have moved many times and can honestly say this has been the worst I have ever encountered. Not all… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“The worst in the business - DON'T USE”

Written on: 28/04/2015 by Blax01 (1 review written)

Absolutely horrible service. You will be strung along and lied to by these jokers. Their mortgage advice is absolutely awful, they will promise you things that are simply not possible just so they can attempt as high commission as possible. I was previously told by another good mortgage advisor that I wouldn't get a mortgage due to my unique financial situation. After dealing with Amarit @ Connells she insisted this was nonsense and I wouldn't have any problems at all. 1 month later i'm in… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“No communication and so rude”

Written on: 16/03/2015 by Lindseyc31 (1 review written)

These guys started off so well, however quite simply went downhill very quickly. As a part time developer I have bought and sold over thirty properties in the last 9 years. My first choice agent didn't have the coverage in this area, Filton, bristol so went with Connell's. Valuation was as I expected and the property sold within a fortnight, but that's when it all went wrong. First there was no chain, then there is a chain. Then the buyer has a mortgage in place, now the mortgage hadn't been… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Absolute rubbish ”

Written on: 22/02/2015 by Ryu292 (1 review written)

Well what can I say a company that can't be bothered Our house had been on the market for 2 weeks and we had not heard anything from them no calls nothing after ringing them ourselves and telling them we expected some sort of contact to let us know how things were going we were told that a young man would like to view the house when asked when there reply was oh in 2 weeks as he wants a weekend viewing and we are busy I understand people are busy but a 10 minute viewing could of been squeezed… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Words fail me!”

Written on: 04/02/2015 by FridaMonroe281 (1 review written)

I can honestly say I wish I had never heard of this company. Rude, incompetent, unprofessional and that was on a good day! Even complaining to their Head office was a complete waste of time, nobody returns your calls and at one point denied even speaking to me regarding my complaint luckily I had taken note of the Customer Service ladies name - even her title was a joke in itself and she suddenly remembered speaking to me! Nothing ever got resolved with this company - never again would I use… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Kccj's Comment

Written on: 19/02/2015

i can totally agree with you on this as we rented a house and had to pay 5 months rent up front whereas everywhere else asks for 1 months. Also when the cooker broke a week before christmas I was told they would try to get it sorted and it was only when i said i would get my own electrician and take it out the rent they actually got it sorted after having no cooker for a week and having children to feed. Just after that 3 days before christmas we were served notice which they didn't even knock the door and we were sat in the living room they snook up and quietly put it through the letterbox. This was as they stated the rent was paid late when it actually went out of our bank on the day they asked and it was paid to Connells so they obviously keep it in their bank account to gain interest. They also wanted to do an inspection every 3 months and as we were working when they wanted to arrange it they said the landlord wasn't happy but when I was in waiting on the Saturday morning for the inspection Connells actually cancelled 5 minites before they were due to come round. On the day we were to hand back the keys they sent a so called independent inspector round to check the house was clean and even though we had spent a week cleaning and also hired a rug doctor to do the carpets he firstly wanted to come later than arranged and then decided to give a false report saying there was dust on the carpet, worktops were dirty and the freezer was not defrosted which were all untrue, he refused to take a picture of the room with the rug doctor so now we cannot get our deposit back. Their excuses are they cannot get hold of the landlord, they do not return phone calls, they are very rude when you do get to speak to them. It is now in the hands of the TDS deposit people and we have been told that the landlord has 10 days to decide if they want to hold any monies back it has now been over 23 days and still no word.
STAY AWAY FROM THIS COMPANY!!!!!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Nata1959's Comment

Written on: 05/03/2015

Totally agree, just sold my house with them and bought one from them. Rude, arrogant and totally unsupportive. They did no viewings, advised me badly, i could go into so much more but i am so disgusted that a company like this is fleecing people. Perhaps people like you and i need to damage this company. Please feel free to contact me.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★☆☆☆☆

“RUDE SNOTTY THINK THEY ARE ABOVE YOU!!”

Written on: 30/01/2015 by Mohammedg143 (1 review written)

Absolutely rude and incompetent, Spoke to the recruitment line and with no warning what's so ever hung up the phone on me! I was not rude at all was explaining myself and the very rude huffgy puffy woman that i was talking to simply hung up the phone one me and then persisted to ignore my phone calls as i thought it may have just been a mistake!! I would never work for or buy from these horrible people who think they are above people… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Connalls more like Conartists! ”

Written on: 05/12/2014 by Jonf58 (1 review written)

As an investment buyer I have delt with this firm 3 times now every time my offer is accepted it gets counter offered with an apparent higher bidder ? Strange as the property is still on the market 3 months later.... Even the seller contacted them as a prospected buyer and they never even forwarded the offer to the buyer?? What are you doing?? Quit tring to line your pockets guys! Your the ones that will loose out!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Simply the Best ”

Written on: 11/11/2014 by rgHodges433 (1 review written)

The St. Albans letting team are one of a kind. I was looking to rent out my property after a series of troublesome tenants, so I went in to see how they could help me. They managed to find me a great tenant within a matter of days with no problems at all. Fantastic service, highly recommended to anyone looking to rent or rent out a property… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible service hincklry”

Written on: 20/09/2014 by zxMcNeil16 (1 review written)

I do rent a flat in Hinckley through Connels. My dishwasher has been broken for 4 months. I call every week and they haven't done anything so far. All the do is telling me someone will get in touch with me. This is terrible customer service. They rent so called luxury apartment where I leave but it's massive lie. The gate never worked in 2 years, the outdoor space is dirty, no parking! My advice stay away from connels Hinckley and the Quarters!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“St Albans bunch of charlatans ”

Written on: 12/09/2014 by KingstonHanley186 (1 review written)

The estate agent that wanted us to pay for the privilege of hearing about property they were selling before anyone else The estate agent that insisted we see their mortgage advisor before they'd entertain our offer for a house despite us not wanting to see him, even with a dazzling £1000 off the purchase price the mortgage advisor couldn't find me a mortgage as cheap as the one I found myself and the £1000 off would have been quickly swallowed up by extra payments Whilst in their office… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Douglasguerrier's Comment

Written on: 18/12/2014

I am the director for St. Albans Connells and I would like to mark this REVIEW as FALSE.
1. Connells do not have a scheme that provides £1000 off a price!
2. Their is NO SUCH notice board in the office stating that staff she overvalue properties, in fact their is NO NOTICE board at all, we are not a newsagents and this message would certainly NOT be something that we would do!
3. There are NO HOUSES IN ST. ALBANS FOR £265,000, Again evidence of assertions, certainly £230,000 would hardly buy a one bedroom flat in St. Albans
I CHALLENGE THE PERSON WHO HAS WRITTEN THIS EMAIL TO CONTACT ME DIRECTLY TO DISCUSS AND WOULD WELCOME THE OPPORTUNITY TO DISCUSS ANY CONCERNS THAT THEY MAY HAVE!!!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Tracetjp's Comment

Written on: 26/12/2014

Yes they do offer £1,000 off and when you say no they won't accept your offer even when you offer the full asking price. This is what happened to me in the Basingstoke branch. Cannot believe they are still trading, would never use Connells to sell my property even if it was free.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Gertcha1's Comment

Written on: 27/12/2014

This was in August 2012 and this was property, my apoligies it sold for £240K not £230K but still £10K lower than our offer that was never relayed to the vendor

The office was the Marshalswick one and the back room was where they do the mortage interviews (the one we didn't want) and on the wall was what was obviously the result of a training day and on it was 'always overvalue' and I have first hand experiance of this as you valued our property at more that the other 3 estate agents did

And as you can see below you do have this scheme, we were told that buying a mortgage through their mortage man would give us £1000 off the asking price, maybe the mortgage broker pays it because they offer such bad rates

If you would like me to repeat this in an e-mail then leave your address here

I would like to point out I found your town centre branch very helpful but the Marshalswick branch was full of wide boys

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 3 Comments
★☆☆☆☆

“Don't seem to want to sell !!”

Written on: 12/08/2014 by Scott465 (1 review written)

Do these people want to sell houses !! . Tried to make a viewing and was told by a very unhelpful person no appointments available for at least two weeks if we wanted to view at the weekend. I made it quite clear we were cash buyers ready to buy but this made no difference. If anyone reading this is about to sell a property then I would suggest using a different estate agent… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible”

Written on: 11/08/2014 by ldKemp378 (1 review written)

y partner used Connells in Torquay about 20 weeks ago. What a waste of time. No feedback, never responded to emails. Didn't show anyone the property.Rubbish photos. Only when he tried to cancel them ,they made up a story about a couple being interested in viewing the property, again no feedback. Even when we collected the keys, the female sales person. totally ignored my partner, and she was the one who was dealing with the property. INGNORANT AND RUDE. Don't use Connells… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent service in Salisbury - Thank you!! ”

Written on: 08/08/2014 by casadele1 (1 review written)

Well done and thank you very much to all staff in Connells SALISBURY!! They recommended I had something they call an Open House and it went really well. I had 16 people looking at it on the day and my house sold for well over the price I had asked for. Considering they were the estate agents that said the highest price out of 4 agents I was amazed! They told my wife and I how to make the house look its best and then they took over. When three people offered Connells told me they had checked… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“AVOID WEYMOUTH ESPECIALLY MORGAGE CONSULTANT”

Written on: 19/07/2014 by McClearyhx395 (1 review written)

Very unprofessional branch all round. Sent confidential papers to incorrect person. Forcibly tried to push own solicitors and EXTREMELY slow sending documentation. Had to chase many times. The morgage advisor very unhelpful could not understand basic mortgage/deposit calculations. Also the pestering phone calls trying to advertise houses which were nothing like the criteria we specified… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Never use Connells! (Leicester Branch)”

Written on: 14/07/2014

As first time buyers we invested a lot of trust in Connells Leicester. The estate agent we delt with was polite enough although 'not in the office at the moment' EVERY time we rang (but happened to always be there when we popped in). We had our initial mortgage advice through Connells by a polite and friendly advisor. However they charge £400 for the same service you will be provided with for free in most places. When we went through all of our financial commitments, bank statements and pay… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“They are too rude! The still haven't refunded me back...”

Written on: 22/06/2014 by Aishahanga (1 review written)

They are too rude! The still haven't refunded me back my deposit, 1 year now, my worst experience ever, all the staff are too rude, where ever you see Connells run away as fast as you can don't look back, the whole company will soon break down the way they have broken down people and treated them with disrespect, you need to do something about yourselves, I will never get tired of writing reviews about these incompetent ignorant people… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Lazy, Rude & Incompetent”

Written on: 28/05/2014 by Maxwell254 (1 review written)

I have never met such bad estate agents in my life. On the rare occasion when they call you they tell you complete rubbish. Never return your calls, I have sat in their office while they tell callers the person they want is on the other line, has a client with them etc when they clearly have not. They upset my buyer then deny they have spoke to her. I have done more work on my sale and purchase and they have and its their job !!!!!! They argue with you when they realise you are right and they… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview