Connells Estate Agents Reviews
Latest Reviews
★☆☆☆☆
“APPALLING AMATEURS AVOID ANDOVERANDOVER”
Written on: 07/06/2013 by 101seagulls (1 review written)
Worst experience of my life. The particulars of my flat were appalling, full of spelling mistakes and missing words, terrible grammatical errors and key details missing. The revised particulars still contained all the original errors and took an amazing 15 days to reach me. A letter dated 29th may was not posted out until 3rd June it was a franked letter so the date it went through their franking machine can' be disputed. After a staggering 25 days of total incompetence the property never... (read more)
★☆☆☆☆
“shocking service!!!”
Written on: 30/05/2013
incomptence is the only word that sums up Connells. (read more)
★☆☆☆☆
“Mortgage or no sale! Caught Out Extreme Lying”
Written on: 19/05/2013
I just want to share my shocking experience with the estate agents Connells Crawley branch. Basically, myself and my husband viewed a property and put in an offer of the asking price. We were told by Connells that this was the price the seller wanted, they would not take a lower offer and were not interested in asking for a higher offer as they did not want to mess around, they really wanted a quick sale. Connells pressured us to try to talk to their in house financial advisor to obtain... (read more)
★☆☆☆☆
“Useless, destroyed gas certs, complete waste of time”
Written on: 30/04/2013 by ciscofreek (1 review written)
Connells had our property for 3 months. They did find us tenants, tenants that did not pass their background screening twice but they still wanted us to sign the tenants up. Background checks were also done at the last minute, meaning we worked to get the property ready for no reason and the tenant looking for somewhere else to live. They kept sending people who would say the property was too small as they had 2 kids etc. This despite Connells knowing it was a 2 bed property, so why were... (read more)
★☆☆☆☆
“Unprofessional and a shop full of spiteful back stabbed”
Written on: 14/04/2013
Now you know when an agent starts talking about a vendor in a dirogatory manner, that they will do the same about you. Just a general feeling of unprofessional and untrained agents, who just seemed to enjoy gossiping...and these people have access to some very personal data about yourself! I used their finance services as well, which means that I get to use them for free next time! Do I really want to.....not especially. Just asing simple questions seemed like too much trouble. Just... (read more)
★☆☆☆☆
“Connells Rentals”
Written on: 25/03/2013
I could write a book called "How Not To Act As A Rental Agent" however Connells clearly beat me to it. As a landlord and I would say one that rents out high grade property one who treats his tenants fairly, I can only summarise Connells by stating that they are both consciously and unconsciously incompetent. DO NOT USE these amateurs. It will cost you! There are far, far better agents around. (read more)
★☆☆☆☆
“ service appalling bunch of conmen! ”
Written on: 22/03/2013
My daughter made an offer on a house which had supposedly offering free legal fees. When she came to take them up on this they said that it did not apply as the seller had reduced the price. In there terms and conditions they clearly state that a reduction in price does not have any effect on receiving free legal fees. I am now intent on taking them to the small claims court to obtain the money. (read more)
★★★★★
“Sale of house”
Written on: 05/03/2013 by Barbporter
All staff at the Wote Street,Basingstoke branch were very helpful selling our house in a record time of 3 weeks. Out of 4 viewers - 3 made offers with us accepting the asking price. Very professional service unlike service received from a competitor several years ago. Would have no hesitation recommending to friends. Only sorry they will be unable to help in the area we will be moving to. (read more)
★☆☆☆☆
“Stratford Upon Avon Branch Terrible Service”
Written on: 26/02/2013 by NewboldNews (1 review written)
Every viewing they arranged asked me to do the viewing. Half the people they said would view never turned up or rang into cancel. When they did have a viewing I had to chase them 4-5 times for feedback. When I fired them and went to collect my keys the girl who was dealing with my house "asked me who I was" then proceed to hand over my house keys without asking for ID. Agent turned up one saturday to say she was here to view the house. After some confusion (i thought she was a pontential... (read more)
★☆☆☆☆
“Unreliable, inconsiderate, unprofessional liars”
Written on: 18/02/2013
Stay away from Luton branch. No respect for a potential buyer! (read more)
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Showing 1 - 10 of 131 Reviews
★☆☆☆☆
“Awful lying cheating scumbags”
Written on: 18/01/2013 by salsan86
avoid with all costs particularly bryan cassar (read more)
★☆☆☆☆
“AWFUL!!!!”
Written on: 18/01/2013 by hv2011
If you want a lying, forceful and lazy estate agents then they are for you!! They won't ever ring you, No updates and when they your sale falls through they won't tell you either!!! I lost 2 sales with them and both were there fault!! They forced me to take my property off the market and withheld the information that the buyer was unreliable meaning i lost other potential buyers when he did pull out. Shocking!! Stay well away! (read more)
★☆☆☆☆
“They don't give a damn”
Written on: 03/01/2013
I had my house on the market with Connells - they never rang, although each time I rang them they were "Just about to call you" Hmmm. We took our house off of the market and decided to spend some more money on it. Of course they never removed their bill board. We were away in the winter and a frozen pipe burst and brought the ceiling down. I learned that the water had been pouring into the house for at least 24 hours before someone noticed. Not knowing who the owners were they called... (read more)
101Seagulls's Comment
Written on: 07/06/2013
Yes I found they had good telepathy skills too (Just thinking of me and about to call when I rang them) Useless - they should all have Hazard warnings stamped on their foreheads!
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★★★★★
“Good Customer Management”
Written on: 07/12/2012
Mel was the agent I had direct knowledge of with Connells in Poole, Dorset. I found him to be extremely efficient and thoughtful throughout the purchase process. Mel applied for my mortgage and when a slight hitch occurred with the mortgagees got onto the problem straight away and resolved the issue, keeping me informed at all times. Mel has periodically both spoken by phone and sent me e-mails asking how my purchase was progressing and if there was anything I needed. Could not be more... (read more)
★☆☆☆☆
“DIY Connells”
Written on: 24/11/2012 by Waggers123
If you want an estate agent that values the highest to get your business - and for a 20 week contract - that should have rung alarm bells! - then Connells is perfect for you. If you never want to be pestered with viewings and telephone calls, and if you DON'T REALLY want to sell your house then Connells is perfect for you! Pro-active obviously isn't their thing - NEVER EVER will I have any contact with them - although I have had none anyway! (read more)
101Seagulls's Response to Waggers123's Review
Written on: 07/06/2013
Connells are fantastic Time Wasters - they have made an art out of it!
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★☆☆☆☆
“Avoid Connells at all costs!”
Written on: 21/11/2012 by not_appy
Like most other estate agents, they talk a good game, with smiles; and friendly convo... If we're honest they're one of the worst agents I've ever worked with. Do not be duped by the charm, they charge you just to make zero effort in selling your property. I cannot talk for all branches just one (Luton). The agent took awful pictures of the house and even omitted some key rooms. When a request was made to come back and take more pictures, it fell on deaf ears. Their communication skills... (read more)
101Seagulls's Response to not_appy's Review
Written on: 07/06/2013
Connells seem to be getting a very very bad reputation and everyone should do their homework when choosing an Estate Agent - I mistakenly just assumed they were professional but found them totally clueless, inept, couldn't spell, but they had fantastic telepathy senses (everytime I rang them thery were always just about to ring me - how wonderful is that!) They are brainless, senseless, lazy timewasters!
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★☆☆☆☆
“Agency fees/various other charges too expensive!”
Written on: 14/11/2012
I have dealt with two other agents when I had to move house and both times, the agency fees were reasonable and one off charge not exceeding £200. With Connells Birmingham City Center, I was charged £240 just for referencing (despite it being just me occupying the property!). They claim that it is the rate for 2 people which is the minimum they collect so if its just one person, there is nothing they can do about that! I coughed that out to them and then they sent me a letter including... (read more)
★☆☆☆☆
“Avoid at all cost!”
Written on: 19/10/2012 by jezkomiska
Nightmare from start to finish. I was selling 2 bed flat – buyer was 1st time buyer. Despite of everything being straight forward Connells overcomplicated and messed up everything. Particulars of the property completely incorrect, in the end I did them by myself. As I agreed to Free legal scam (one of the negotiator fill my form in and tick the box without me realising) buyer had to use ENACT as sols. And they are even worse than Connells. Enact were sitting on most of the paperwork for... (read more)
★☆☆☆☆
“Left our rear door unlocked overnight!”
Written on: 09/10/2012
Connells visited our property with a potential buyer one Saturday afternoon. My Husband and I were away for the weekend and not returning until the Sunday. On our return we descovered the rear door was unlocked and the lights in the house left on. Luckily, we didn't have any unwelcome vistors overnight, but it could've been so much worse. Fortunately for Connells, we sold the house to the viewers otherwise we would've taken our business elsewhere. On another note, the house sold 3 weeks... (read more)
★☆☆☆☆
“True rogue traders”
Written on: 06/10/2012
The most unpleasant company I have ever dealt with in my whole life. If you have used a company that is this bad it should not destroy your confidence in buy to let, they offer no support no help and cause far more problems than imaginable to both landlord and tenants, wouldn't even recommend them to my worst enemy, (read more)
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Showing 11 - 20 of 131 Reviews
★☆☆☆☆
“Why bother??”
Written on: 04/10/2012
When we first made the mistake of renting a property managed by connells i sort of knew they would be trouble for us, but i went along with them as we had nowhere else to stay. It turns out i was correct. With a complete lack of communication within the company between each other, they were very hard to deal with. Now they are holding back our deposit for no reason! I will NEVER use or reccomend this lot again. Pathetic (read more)
★☆☆☆☆
“EXPENSIVE COSTLY NIGHTMARE!! AVOID THESE RIP OFF...”
Written on: 19/09/2012 by CockneyKelly (1 review written)
Believe me they dont deserve a star! It took Connells over a year to sell our property!! The only reason it eventually sold was that some passers by saw the board and knocked on our door and asked if they could look round, they were not introduced by Connells.We dropped it from 127k to 112k,we took 110k.We signed a contract that if they sell our home we wouldnt have to pay the HIP fee. When we sold our home we were the told that we had to proceed with their solictors, I wanted to use my own... (read more)
★★★★★
“Great service from Connells Bury St Edmunds. Top class!”
Written on: 05/09/2012 by Greatsituation
I'm not exactly a big fan of estate agents and don't really write reviews but Connells in Bury St Edmunds did a great job from start to finish. We had been on with a cheap local agent for 16 weeks and got pretty much nothing from them. I then had the branch manager Michael come round to value it. He gave me a full pricing strategy. The refreshing thing was he was honest and upfront with me rather than give me the whole sales patter. Their fee was slightly more than the previous agent but was... (read more)
★☆☆☆☆
“Lying rip off merchants”
Written on: 19/07/2012
My house was up for sale for 13500. I was offered 125000 on the first saturday of Febuary 2012, but told Connells the LOWEST was 130000. So they then came back with 129000. I told them NO. The agent then said he could possibly do something with the fee's they would be charging me, if I could hold he would find out for me. I was put on hold, then when he came back to the phone he said that my fee's were 2900, but he has been autherise to reduce them to 2500. He expalind that it was not the... (read more)
★☆☆☆☆
“Unprofessional, are you really there to help?”
Written on: 12/07/2012
We received all the talk of how good they were and how they would manage our property with no problems. We signed up as I really thought it would be less stress to have someone manage my property for me as I was so far away......wrong.... It was more stressful then if I had sourced it all privately. They have only had the contract for six months. In that six months I have had countless problems and on going issues. We paid for them to do all the checks on the property as I thought this... (read more)
Tristar11's Comment
Written on: 27/03/2013
Empathise with you. My experience of their management service was the same. Absolute bunch of amateurs, liars and to summarise it was like dealing with a bunch of badly educated schoolkids. Similar experience with ' electrical test certificate plus other repairs.
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★☆☆☆☆
“They talk the talk but don't DO ANYTHING!”
Written on: 08/07/2012
Once we had chosen them to sell our home,(following the full on sales talk and signing over of money from us!) Connells Halesowen were positively USELESS in doing anything to promote the sale of our home. They did not arrange even 1 viewing throughout the entire contract we had with them. Cannot wait for the contract to end....It's surprising how many other agents AND clients think this particular branch are rip off merchants too. I just wish we had seen this page before instructing them to... (read more)
★☆☆☆☆
“Lazy, Unprofessional.. Avoid at all costs! ”
Written on: 04/07/2012
If you're looking to buy a house/ flat, avoid these people! The person who was booked to evaluate the flat we wanted to buy filled in absolutely nothing in the document he gave to the lender except one sentence which says something like "this house "appears" to be.. My "assumption" is.. bla bla. He simply told the lender that he "feels" this and that. He "assumes" this and that -without any solid evidence or reason!!- because of their "feelings" and "assumptions", we were refused a mortgage!... (read more)
★☆☆☆☆
“Also feeling totally suicidal, UTTERLY HORRENDOUS, 0 STARS”
Written on: 24/05/2012
We are selling a property through Allen Harris, who use Connells as their surveyor. We were unaware that Connells would be used as the home report surveyor. Had we been made aware of this we would have gone elsewhere, having read others' reviews online. AVOID AT ALL COSTS. (read more)
★☆☆☆☆
“Feel almost suicidal! ”
Written on: 16/05/2012
I GIVE THESE PEOPLE NO STARS REALLY!! We have had our house on the market with Connells for almost 8 weeks. In that time we have had 2 viewings and no offers. We have dropped our price twice and I have even resorted to writing my own description!! They just don't seem bothered with selling the house, and now to cap it all they have taken on marketing the property directly opposite ours and have given it great pictures and a great description!!!!! So angry, really stressed and we are in with... (read more)
★☆☆☆☆
“Connels letting agent Tunbridge Wells worst agent ever...”
Written on: 05/04/2012
There are many other reputable and better agents, that Connells in Tunbridge Wells, they are useless especially the letting manager she does not care if there are problems. I rented a flat through them the cleaning of the building was disgusting, Connells was in charge of the cleaning , the cleaners did not come for months. The staff at the branch was incapable of carrying out the simplest of duties. (read more)
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Showing 21 - 30 of 131 Reviews
★☆☆☆☆
“Allen and Harris & Connells”
Written on: 27/03/2012 by stevo2426 (1 review written)
Decided to sell my property through Allen&Harris Estate agents in Bishopbriggs, Glasgow, they sent their surveyors Connells, which is part of the Allen&Harris group, to do a home Report, the guy wasn't even in the property 20 min and under valued my property, the same property went on the market next door by another estate agent and valued by a more, reputable company, this property valued at £15,000.00 more, i appealed against this report but they weren't interested, I would arrange my own... (read more)
★★★★★
“Couldn't have been better!!!”
Written on: 22/03/2012 by D0nn4-dorset
After reading the views below I was reluctant to use Connells, my first contact was with their Mortgage advisor at the Poole Office. I was buying a property through Goadsby estate agents and Melvin Parker from Connells very efficiently arranged my mortgage, he had a mortgage offer in just over 5 days!! Unfortunately the seller couldn't buy the property they wanted and I lost their property I wanted to buy. I lost a lot of money. Melvin referred me to the sales people at his office who... (read more)
★★★★★
“Connells in Ferndown were amazing!”
Written on: 08/03/2012
Its not often people say positive things about estate agents but I have to say that Connells in Ferndown showed me that there is such a thing as a fantastic service. It started when I decided to get my rental property valued and I had 3 agents have a look. Connells gave the highest valuation and were confident they could get me a great price for my house. THEY DID!! In fact they got me 10,000 more than the agent a few doors down from them said I would get. Yes they did charge me a higher... (read more)
★★★★★
“Connells Plymstock 10/10”
Written on: 06/03/2012 by Graymist117
I am writing this review as I am extremely shocked at the negotiable feedback which is being left In regards to said company so heres my success story; Having been in the market with another agent for several months I decided to change to connells as I was receiving mail from them weekly I wanted them to put there money where there month was!! Best decision I every made within 10 days of changing over I had three viewings and within the fortnight I had a acceptable offer :) I am now looking... (read more)
Tristar11's Response to Graymist117's Review
Written on: 27/03/2013
Could only have been written by an employee!
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★☆☆☆☆
“Connells underhand re JKM involvement”
Written on: 02/03/2012
Having just had the pleasure!! of selling my house through connells I thought I would share the experience. Within a week of the house going on the market we had agreed a sale, great you may think. However Connells had introduced the purchaser to JKM a property solutions company that undertakes building work to the property (bathrooms, kitchens,windows etc) who wanted to direct the terms of the sale and wanted control of the sales process. This agreement goes against The Law Society... (read more)
★☆☆☆☆
“Absolutely disgusted with service, they just don't care.”
Written on: 13/02/2012
I rented a small house for the period of just over a year. They were exceptionally unhelpful throughout the tenancy. The boiler stopped functioning, and it took nearly a month to sort out the problem, despite calling Connells nearly every day in order to have it fixed. In the end, I had to call the Landlord myself. I am still warring with Connells at the moment, despite having left the said property for nearly two months. They have not returned my deposit (despite no dispute arisen, and it... (read more)
★☆☆☆☆
“Sharp Practice Premium Listing”
Written on: 13/01/2012 by nancy2cushion (1 review written)
Connells were confident they could sell our house, and we signed up for Premium Listing, what a scream. After six months and price reductions on our four bed house, still no sale. The viewings said brilliant presentation. Six months on and desperate to downsize, I rang Connells in Copthorne to give them notice and try some other estate agent. I discover we are held to the Premium Listing fee. Whether we or Connells terminate WE ARE LIABLE STILL. When we signed we understood that if we... (read more)
★★☆☆☆
“Could not be bothered”
Written on: 12/01/2012 by sussexpurchaser (1 review written)
We purchased a new house through Connells Estate Agents and found their customer care right from the start to be poor. Despite the current state of the housing market and the fact that they had done very little for their commission we had to do all the running. They could not even be bothered to drop the key off on moving day despite their office being only a few minutes away - blaming 'holidays and things' despite the fact that they have only just returned from the Christmas and New Year... (read more)
★☆☆☆☆
“Most stressful experience ever.”
Written on: 25/10/2011 by AlexandraDumas
Having bought a house once before, had it go through in 6 weeks (apparently the average time it takes for a house sale) I was totally unprepared for the shambles-related stress brought on by buying through Connells. 1. they told me that I had to go through their solicitors or they wouldn't take the house off the market. Apparently this was to ensure the sale went through as quickly as possible. 2. after sending off the mortgage application, they decided to change solicitors so the... (read more)
★☆☆☆☆
“Terrible service complete lack of Customer Care, Avoid!”
Written on: 21/10/2011
RBS instructed Connels to carry out my Valuation and seriously under valued my property even though next door and next door but one were valued £20k more. They refused to justify the report and even said the property had an extension which i must have missed... I paid up front for a service that i didnt get, please avoid them as once they have your money you will be lucky to get anything else. (read more)
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Showing 31 - 40 of 131 Reviews
★☆☆☆☆
“Rude, Useless and worst agents ever ”
Written on: 14/10/2011
I have had my property with them for over 18 months. Just recently i decided to withdraw. They sent me a huge bill for doing absolutely nothing but give me and my husband so much grief. There are many other reputable and better agents, that i will go through. I would never recommend them as i would not want any other buyer or seller to go through all the grief. (read more)
★☆☆☆☆
“They only told the truth by accident.”
Written on: 11/10/2011
I have never experienced such a dreadful company as Connells. Bearing in mind that I’ve dealt with a lot of Telecom companies, that’s saying something! The staff at the branch were second to none in their abilities to make unfulfilled promises, be incapable of carrying out the simplest of tasks or even make the barest minimum effort to sell my property. All this despite their advertising saying they would do all in their power to sell the property. From the off, they were less than... (read more)
★☆☆☆☆
“Simply hopeless”
Written on: 21/09/2011 by Marcus777 (1 review written)
Unprofessional, difficult contact, unable to deal with simple requests. (read more)
Guest's Response to Marcus777's Review
Written on: 25/09/2011
Couldn't agree more they have taken 5 months already to complete a sale under their 'Hot Property' ethos a complete joke!
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★☆☆☆☆
“Connells are a total waste of time”
Written on: 16/06/2011
Do not use Connells, they are useless, we had one viewing in 6 months and the people that were shown around were totally unsuitable, several cancelled viewings, having cleaned and tidied the house from top to bottom! I think they just made out that there were people interested to keep us going. The photos taken initially were absolute load of rubbish, and were begrudgingly changed! We also had to pay them a £180.00 get out fee, eventhough we had remained with them until end of... (read more)
★☆☆☆☆
“Used William H Brown in Sowerby Bridge to sell our...”
Written on: 15/04/2011
Used William H Brown in Sowerby Bridge to sell our property in 2005 - experience then was good, however houses were flying off the shelves then.
Service since we startedwith them in December 2010 to sell our current house has been nothing short of appauling - I have had to suggest ideas for photos - first set taken in January when weather was bad - now garden is looking nice and sun is out, makes sense to revisit - WHB came and took another picture in the rain, of the grass.....which looks...
(read more)
★★★★★
“Isn't it amazing that the majority of people that...”
Written on: 17/03/2011
Isn't it amazing that the majority of people that actually bother to put pen to paper, or type in this case, is those who take the time to complain.
My experience with Connells - was very good, whilst I ended up paying more for a property that I wanted and in an area I told them I didn't want to live it just shows what good sales people they are. I had preconceived ideas as to what I wanted and bought something completely different!
They introduced me to other possibilities, I relied on...
(read more)
★☆☆☆☆
“Don't deserve any stars! ”
Written on: 09/03/2011
Don't deserve any stars!
Staff are: Arrogant, unprofessional, rude, pushy and late.
Compared to other estate agents they are: Expensive, lack of viewings, talk there way to get business but no real effort to sell.
Wouldn't recommend to a friend.
(read more)
★☆☆☆☆
“I am so angry. I would have given them NO STARS AT...”
Written on: 08/03/2011
I am so angry. I would have given them NO STARS AT ALL!!!!! We went with this company one year ago now and feel that they have not put ANY EFFORT into selling our property or provided us with any of the much promised feedback. They would have charged stupid rates of commission too (if they'd actually bothered to sell the house), and they've not sent anybody around to view now for over four months. To kick us in the teeth, they've now sent us a bill for withdrawing our house from their... (read more)
★☆☆☆☆
“DO NOT USE CONNELLS!!!! THEY WANT MONEY FROM YOU EVEN...”
Written on: 04/03/2011
DO NOT USE CONNELLS!!!! THEY WANT MONEY FROM YOU EVEN IF THEY DON'T SELL YOUR HOUSE!!!
If I could have put no stars I would. We had been on the market with Connells since May last year and in that time we did have about 10 viewings but that was only in the first couple of months. Since September we have had 1 viewing. We have been with another estate agents since Monday and have 6 viewings already this week!!
Now we have receieved an invoice from Connells for £180!!! which they did...
(read more)
★☆☆☆☆
“ Connells have just sent us a totally unexpected bill...”
Written on: 16/02/2011
Connells have just sent us a totally unexpected bill of 180 pounds but they didnt sell our house! They did not tell us anything about charges if they didnt sell our property. They also didnt advertise our property for a month after signing up with them! thus wasting alot of time last summer when house prices were beginning to fall! Do not use Connells theyre not a professional estate agent theyre rip off merchants! (read more)
Guest's Comment
Written on: 16/07/2011
if you read your contract you would realise the fee charged was the cost of the premium listing , which becomes paybale if you withdraw from the contract after the contract is over , its not payable if they sell your house
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Showing 41 - 50 of 131 Reviews
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Bournemouth10's Comment
Written on: 09/04/2013
Have you tried the property ombudsman? this is where i am taking my complaint of bogus buyers, and the if you dont use our services the vendor wont like it chestnut, not too mention gazumping, i mean pler eese they must think we are all total idiots who cant see past the smarmy exteriors, and school boy lies.