| Quality of website | 7.6/10   |
|---|---|
| Value for Money | 5.9/10 |
| Overall rating | 4.1/10 |
Full review by
theghs
on 3rd Jun 2007
User Rating : 0
Respect :
0
We were sold a laptop (with Vista inc), wireless router (that was not compatible with Vista) and a 3 year extended warranty. Within 1 week of receipt I called to advise customer services that the DVD drive did not work. The courier came to collect (1 day late, I had waited in all the previous day) I then called a week later to find that I needed to pay £55 to pick up my faulty laptop which had now been fixed. We have not paid the £55 as we do not see why we need to pay extra for faulty goods and therefore are still without a computer??!!
In short, if you are thinking of buying from this company have a look at some of the reviews about shopacer on review centre. Their customer service is as previously stated, atrocious. In total we have spent 3 hours on an expensive 0870 number trying to get through to someone and then have someone put the phone down on me because I was angry, we have also left messages for call backs and received none.
I will post further feedback and can only hope that it's positive, I'm not holding my breath. We are currently seeking legal advice.
theghs's review and ratings | 199 words
Review by
sjstephen
on 17th Mar 2007
User Rating : 9
Respect :
-1
Very friendly and professional staff - all-round I am very impressed and have already recommended them.
sjstephen's full review | 30 words
Review by
Wayne30
on 29th Sep 2006
User Rating : 10
Respect :
0
I ordered a laptop from one of their outlets. It was an ASUS A6F dual core. Anyway, I got an email from them to say that it wasn't in stock but to phone them as soon as I could, and they would try and see if another model was available. When I called the guy on the phone said that it was OK, and that stock had arrived and it would arrive tomorrow. Sure enough it arrived.
Before anyone thinks that I work for them or something, they are wrong. I have only bought from this company once, and it w ...
Wayne30's full review | 231 words
Review by
abeofthesouth
on 23rd Sep 2006
User Rating : 0
Respect :
0
CETUK Ltd is without doubt the worst company I have ever dealt with. I regularly buy online and have NEVER had such a terrible experience. Once they have your money they are completely disinsterested in helping. They have now had my money for 6 weeks and repeatedly spin me a story about when I will get my goods. I found out this morning that the laptop I orderd was discontinued 3 weeks ago but they have held on to my money whilst telling me it will be back into stock. I will get my money back vi ...
abeofthesouth's full review | 150 words
Review by
rab cilbup
on 13th Sep 2006
User Rating : 0
Respect :
0
I ordered a Sony Vaio laptop from CETUK Ltd at the end of August using the finance option - signed all the documents and they were sent off. The finance company confirmed two days later that they had approved my documents and instructed the company to dispatch my goods.
When I placed the order on the website the laptops were showing as "10+ in stock". I had specifically ordered this machine as Sony were offering free Sat Nav's as a promotion until the end of August. I checked the stock levels ...
rab cilbup's full review | 479 words | 2 comments added.
Review by
Willi
on 20th Jul 2006
User Rating : 10
Respect :
-1
I have used this company several times, recommending the shop to friends and even our business uses them.
Having read some of the negative reviews, it appears to me that only the odd upset customer goes out of their way to write on these forums, which is understandable I guess, but just to redress the balance... I would not consider buying my IT equipment from any other online reseller. The service so far has been top notch and to coin a phrase "if it is not broke don't fix It" Well done
Willi's full review | 109 words | 2 comments added.
Review by
roraval
on 27th Jun 2006
User Rating : 2
Respect :
0
I feel let down, cheated and lost. CETUK Ltd is just the kind of company that give the Internet and Online Shopping a bad name.
Until there is a verification body policing these sites, I will be sticking to the larger well know stores, even if it costs me a little more, because the stress this has caused is not worth going through and I sincerely hope no-one else has to.
roraval's full review | 184 words
Review by
gersoid
on 16th May 2006
User Rating : 2
Respect :
+1
It doesn't matter how friendly the CETUK staff are. If they don't answer the phone, and don't know where the product is in the delivery process it is no use for me.
gersoid's full review | 198 words
Review by
aidanwarren
on 6th Apr 2006
User Rating : 0
Respect :
0
I purchased 4 laptops, extended warranties and accessories on behalf of my company from CETUK Ltd in late October 2005, which arrived haphazardly over what has turned out to be a number of MONTHS.
Within the space of a month one of the laptops screen went out, followed shortly by another of the laptops screens also going on the fritz.
Unfortunately the extended warranties ordered never arrived and after many many unreturned phone calls the warranties arrived in bits and pieces From March 2 ...
aidanwarren's full review | 224 words
Review by
philipscott
on 9th Jan 2006
User Rating : 0
Respect :
0
I bought an Acer Ferrari laptop from CETUK Ltd in December 2003 together with a 3 year extended warranty inc accidental damage.
In September 2004 the screen broke and reported it immediately to the number given by Shop Acer. After spending ages trying to get through I was told that there was no record of me having bought an extended warranty. Despite the fact that I have the original invoice clearly showing the purchase at a cost of £99, Shop Acer refuse to acknowledge this. Their custome ...
philipscott's full review | 147 words
Review by
Chrissy1999
on 31st Oct 2005
User Rating : 10
Respect :
0
CETUK Ltd's site looks good and I felt the help offered was above and beyond - Thanks
Chrissy1999's full review | 37 words
Review by
Willi
on 15th Oct 2005
User Rating : 10
Respect :
0
Ordered a cracking little machine from CETUK Ltd, had it delivered to work which I thought a little unusual? but I'm not complaining! All in all a painless process - tip... call the 0800 number the lad who advised me was very switched on - Highly Recommended
Willi's full review | 57 words
Review by
letterem
on 28th Sep 2005
User Rating : 0
Respect :
0
I am entirely unhappy with the service from CETUK Ltd.com. I was told on Monday the 26/09/05 that the laptop I had ordered would be sent out on a next day guarantee, for which I paid £15.00, so I took the day off work to wait - no laptop arrived. I was told at 5.30pm on the 27/09/05 that it had definitely been sent out. I rang at 10am on the 28/09/05, and it took 2 hours for someone to call back. When they did, I was told that the laptop had already been sold to someone else. This kind o ...
letterem's full review | 112 words
Review by
mark123can
on 8th Sep 2005
User Rating : 0
Respect :
0
I recently bought a £914 laptop from CETUK, only to find it was defective, and the company will not acknowledge or even speak to me about this!!
They won't answer their phone, and never reply to emails.
mark123can's full review | 51 words
Review by
MB1312
on 5th Aug 2005
User Rating : 0
Respect :
0
CETUK Ltd of Huddesfield must surely rate as the absolute worst company I have ever had the misfortune of dealing with. Their customer service is non-existant, will not return phone calls or answer emails. It has taken over 6 months and endless hours of pursuit, ending in court action to get my money back for the faulty goods I was supplied.
MB1312's full review | 60 words
Review by
phil d
on 9th Jul 2005
User Rating : 10
Respect :
0
I recently purchased an Acer 5024WLMi from CET, which arrived on time with no such complications.
I found the staff very polite and helpful, particularly providing sales advice on wireless internet.
This company is one of a few internet companies where you can actually speak to someone, providing a free phone number rather than just email for correspondence. If only other internet based companies could provide this high level of service.
phil d's full review | 95 words
Review by
brownmr
on 10th Jun 2005
User Rating : 9
Respect :
0
I went to CETUK Ltd (www.cetukltd.com) this company having seen their website and good prices, on a couple of notebooks I was interested in. I had previously called Acer Notebooks and been disappointed with the sales service on the telephones, whom I found to be abrupt and quite arrogant. I rang the free phone telephone number listed on this companies website and got a fabulous service; polite salespeople, with good product knowledge and my laptop arrived the next day just as i requested. I wou ...
brownmr's full review | 112 words
Review by
philitshopper
on 11th May 2005
User Rating : 0
Respect :
0
CETUK Ltd (www.cetukltd.com): I have never been so shoddily treated. I am convinced this company is going bust as they no longer answer the phone and emails bounce back. I would not be surprised as the company were so quick to take my money and then I simply heard nothing I have now been waiting for 6 whole weeks for my goods for which I paid over £700. Do I simply write this off? If they have gone into administration, it will be impossible to get my money, even if I go to court. A total n ...
philitshopper's full review | 118 words | 1 comment added.
Review by
periesg
expert review 
on 10th May 2005
User Rating : 3
Respect :
0
I can only describe dealing with CETUK (www.cetukltd.com) as the most stressful Internet purchase I have ever made, owing to the most ineffective Customer Service department I've had the misfortune to have any involvement with. I ordered a Fujitsu Siemens LIFEBOOK P series thought CET and thought I would treat myself to the extra 512Mb memory upgrade - "installed free". As it was merely a checkbox on the order form and from my 25 years experience of using and building personal computers, I knew ...
periesg's full review | 1017 words | 2 comments added.
Review by
zarya
on 26th Apr 2005
User Rating : 0
Respect :
0
The real measure of suppliers is not how well their good transactions turn out. It is the way they respond to problems or challenges.
The item I purchased was a Fujitsu-Siemens laptop PC.
CET was unable to supply my order on guaranteed next day delivery but I still had to pay the maximum delivery charge in order to get it delivered while I was at home.
A key detached from the keyboard after less than a month so I clicked it back into place. When it fell off again, I contacted CET and re ...
zarya's full review | 165 words
| Screwfix Direct | £7.99 |
| Pixplace | £5.52 |
