RightMove - www.rightmove.co.uk

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Summary

Rightmove.co.uk is the UK's number one property website. They are not estate agents but aim to be the place for UK home movers to find details of all properties available to buy or rent. They advertise estate agents, letting (rental) agents, new homes developers and overseas agents.

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Latest Reviews

“Bunch of greedy liars”

★☆☆☆☆

written by Church293 on 26/05/2017

May 2017 and the prooerty market in Tower hamlets has already dropped by 7 percent. London down 1.5% and uk down 0.6%. RIGHT MOVE CLAIM FACE TO FACE AND ONLINE THAT PRICES ARE ACTUALLY GOING UP. Every index in uk is staying prices is falling except RIGHT MOVE. They are not making sales in millions now so they started lying. I am first time buyer and waiting for price to bottom out dropping so a good deal could be had. These are the lot that over price our property. Hope they bust soon. Hate these misleading pigs. Wish these guys spoke the truth

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“kitchen pipe was set up in a wrong way, so that new...”

★☆☆☆☆

written by Murrayjk331 on 14/12/2016

kitchen pipe was set up in a wrong way, so that new drainage will keep blocking the sink, according to expert advice I seek, unless landlord will pay to re-install the sink pipe properly, which is highly unlikely as I observe. 2. Condensation or mould issues. The main bedroom has a gas pipe built INSIDE it, again in a wrong and stupid way. Water condensates on the pipe and no carbon monoxide indicator is installed. The main bedroom is thus very damp in winter. This is against the law severely. The bath room is slightly better but the fan is too weak to help. We had to open windows each time after showering in whatever weather. 3. The carpets in two rooms are quite old and it takes a lot of efforts to clean them. 3. Mice were found in 2015 winter. Though we purchased poison to kill them, mice feces are still identified in the kitchen as recent as Dec/2016. 4. Induction process by landlord and estate agent. It was done poorly or more precisely, it was not done at all. Agent leaded me into the flat and when I challenged him that it was not properly cleaned, he boldly said I need to clean it myself. Landlady did not appear at all on the first I moved in, and snobbishly left an inventory without any photo taken. Also the inventory contained wrong readings of meters. Be careful about that! 5. Landlord/Managing agents. A simple word for Landlord and Landlady: horrible. They are ignorant, and rude. But landlady carries an additional feature: smarmy. As to agents, I met several of them. They are generally sneaky, coward. I say so because they appear harsh but become soft when I challenge them with the law. Landlady is smarmy because when the boiler broke down, she responded slow--she replies more than after 24 hrs and retorted , on weekends she cannot get engineer to work--this is against the law-she has to get people to fix it within 24 hrs as we have a child living with us. She later even wrote in email that I should boil kettle water to bath my child. What an amazing mother! 6. Deposit refund. Landlady claims to charge me for 'professional cleaning', though the flat was not professionally cleaned when I moved in. I am still working to request for my deposit back. 7. Therefore stay away from this property and its landlord/landlady including its agent Foxton Blackheath. 

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“worse letting agent - Bath Liane Hanks”

★☆☆☆☆

written by alidoughty on 03/12/2015

Tried to use letting agent LIANE HANKS COMPANY BATH - the most incompetent people we have ever come across .No one knows what is going on , just passed down the line with no one taking responsibility for their mistakes . Say they are one of top letting agents but not sure how they possibly run a business .Rude , unorganised and can only deal with you by putting phone down on you ! We booked 3 viewings 8 days in advance - called day before to confirm times and details , was told all ok for following day, even double checked address with them , told to please call on day to re confirm . Called at 9 am on morning of viewing only to be told they knew nothing about it !! Despite less than 24 hours before having it confirmed . No one had an answer and then tried to say it was the following day but never had our names on any viewings when asked for details !!!! And then were nothing but rude , most of all the owner ! Never use if you actually want to rent somewhere .

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“requested my property details to be removed ”

★☆☆☆☆

written by WarrenMcWilliams on 01/05/2015

my property was taken off the market several years ago and I requested Zoopla to remove my details ,they were only to pleased to help , my request for rightmove to remove my house details has been unsuccessful in fact i have had no reply,I have a daughter with life limiting health conditions and have also had strokes , people have knocked my door at all hours asking if my house is still for sale . I can not see what righmove have to gain by not removing my property , and it would stop the stress ,that as a family we could do without , why keep putting up details after several years ?

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“Wrongly Advertised”

★★☆☆☆

written by Holman152 on 12/04/2015

Dear Sir/Madam The Western Heritable properties are wrongly classified in your adds. Some properties are advertised as Two Bedroom whilst others are advertised as Three Bedrooms. The majority of western Heritable properties should be classified as two (2) bedrooms because the small room is too small to be classed as a bedroom. Third room should be classed as a dining room as it is too small to be classified as a bedroom. This is as per Lord Freud definition of the size of a bedroom. . Can you please take this on board and sort it out. I have myself been affected by this wrongful classification.

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“Easy To Use App Best Online Search Facility / Could...”

★★★★☆

written by sunshinesally1 on 05/02/2015

To be fair the app does what is was set up to do it is pretty straight forward to use & the majority of property market is listed on the app I did like the newest property first feature as I constantly looked almost every hour to see what had been added Only bit I didn't like was IDENTICAL searches varied results on app to those on right move web site Also liked the feature to call the estate agent straight from the phone app page Mu Score 8/10

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“No Customer Services”

★☆☆☆☆

written by 151Dalrymple on 26/06/2014

Rightmove Overseas provided us with a marketing package and delivered continuously provided an inadequate service. It was agreed verbally by their account manager to provide a add on service which was appreciated. Now their new Director has reneged on the verbal contract and is now going to remove our agreement with out our permission. When I requested a complaints procedure I was informed that they do not have any! What! Rigntmove do not have any complaints procedures or customer service, everyone has to complain to the person they are complaining about, what sort of company is this in the 21st century. When they were asked if they had an ISO 9001 certificate, their Director didn't even know what that was! It is a management system which shows you systems are accurate and that you have all they systems in place to operate to an international standard. Clearly, they do not operate within any guidelines or as an international company.

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“WORST COMPANY ”

★☆☆☆☆

written by Justicec236 on 18/06/2014

Most Unhelpful staff don't care at all, the man we were speaking to we're extremely rude when going to view a property. And this is not the first time we have experienced this kind of manner from this company. I would have thought these agency's were made to help us customers find a property and help us through the process but they are the complete opposite

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“ESTATE AGENTS NOT REMOVING PROPERTIES THAT ARE UNDER...”

★★★★☆

written by MaximoHoward474 on 22/05/2014

I HAVE BEEN LOOKING FOR A PROPERTY TO RENT OR BUY FOR A FEW MONTHS AND HAVE MADE AT LEAST FORTY WASTED PHONE CALLS ENQUIRING ABOUT PROPERTIES ADVERTISED ON RIGHTMOVE ONLY TO BE TOLD BY THE AGENTS THAT THE PROPERTIES ARE EITHER SOLD OR UNDER OFFER SO BASICALLY UNAVALABLE. WHAT A WASTE OF TIME AND MONEY. I NOW RING AND EPECT TO BE TOLD THE PROERTY IS NO LONGER AVAILABLE. THE AGENTS SHOULD HAVE TO PUT 'UNDER OFFER' ON THE ADS BY LAW. I HAVE COMPLAINED TO THE ADVERTISING STANDARDS AUTHORITY BUT AM LARGELY THINKING THAT THE PROPERTY ADVERTISING WEBSITES ARE LARGELY A WASTE OF TIME.

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“A waste of time”

★★☆☆☆

written by Anahi51 on 23/04/2014

I find Rightmove and the agents acting to rent/sell properties to be very frustrating. The number of properties that are advertised yet no longer unavailable is very high. The 'request details' function doesn't seem to work as very rarely does this function actually yield any response from the agents- When the Estate agents do respond it is normally along the lines of 'property no longer available'. Which begs the question of why they have not taken the advert off the site. Even when I contact the agents directly by phone proves to be fruitless. The number of times I have been told to leave my contact details because the agent dealing with the property I am interest 'is out of office on another viewing' - they never actually call back. Pointless really. After 4 months of property searching on Rightmove and other similar sites I have opted now to actually entering the estate agents in areas I wish to rent/buy and chatting face to face to see what properties they have to cut out the BS of the non-responses of online hunting.

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“No response”

★☆☆☆☆

written by Nappy100 on 15/04/2014

I have requested calls from fifteen agents in the last five days via the request details option on Rightmove and not had one call back, I am far from impressed.

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Sptut's Response to Nappy100's Review

Written on: 16/04/2014

they did the same to me - best to ring them !

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Mc140V's Response to Nappy100's Review

Written on: 23/04/2014

I've had a similar experience - most 'request details' have never been responded to and those that do respond only do so to say that the property is no longer available.... which only tells me that the site is not updated very well. Even when I have called the agents directly i have got the same 'will call you back' response but they never do. Very frustrating!!!

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“Probably the worst company in the world......”

★☆☆☆☆

written by ScottishOnlineEstateAgent on 13/08/2013

As an agent we advertised with Rightmove.co.uk for over 3 years. Our fees were £612 per month in the last few months. We received a letter from Rightmove two months ago. It stated our average stock volume over the last 6 months was 198 properties. This level meant that they had to change our contract with them. The average stock level for their agents was 48 properties. Therefore, we would be classed as having 4 branches and our fees would rise from £612 to £2568,00. An increase of 419%!!!!! Obviously we told them no thanks! We have sent two letters addressed to the Managing Director, the first with our full complaint and giving notice. The second by recorded delivery asking for a response to our first letter. No response to either! On top of all of that we have had to put up with the most unprofessional & patronising 'account manager' while at RM, on the last visit she was 2 hours late! As stated in our letter, the upside of leaving them is not having to see her again. They are truly the worst organisation we have ever dealt with, they offer no customer service & their attitude is appalling. Their downfall will not be long in coming and of their own making. Rightmove have no interest in agents or consumers. We have moved over to Zoopla, we are happy with the service and the level of enquiries generated, above all we are very happy with the fees.

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Scr1975's Response to ScottishOnlineEstateAgent's Review

Written on: 27/09/2013

For now you are happy with the fees, I had a similar experience with Zoopla who wanted to put my fee up to £780 single office no thanks went to Rightmove and found them to be much better, good luck

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“ULTRA ESTATES 61 ROSSMORE ROAD”

★☆☆☆☆

written by on 24/06/2013

ULTRA ESTATES, THE MOST CORRUPT AGENCY WE HAVE EVER DEALT WITH KEEP AWAY!!!! DO NOT RENT 200 MARYLEBONE ROAD FLAT 73 MARATHON HOUSE. We vacated the apartment first week of JUNE 2013 and were owed a deposit of Pounds 5,000 plus. We paid ALL our bills and also used the cleaning service to make sure the apartment was completely clean. We should have gotten our Deposit back by now but ULTRA ESTATES have still not completely paid back our full deposit. They have allowed the Landlord MR RASHID RAHMAN to be in charge of the full funds and now we are at his mercy refund back our full deposit. Today is JUNE 24th and almost a whole month has gone by and all we get are excuses from BOTH ULTRA ESTATE and MR. RASHID RAHMAN about how they "dont have time" to give us our deposit back or how the "landlord is at the bank right now doing the deposit" Or "will be be done by JUNE 19th NO FAIL" All lies and excuses. They are both sitting on our deposit and as of today have not paid it back in full. They are the MOST CORRUPT AGENCY WE HAVE EVER DEALT WITH KEEP AWAY!!!! DO NOT RENT 200 MARYLEBONE ROAD FLAT 73 MARATHON HOUSE.

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“Poor value for money properties ”

★☆☆☆☆

written by MattBRIAN on 07/12/2012

I used this site to find a property, i was seeking a one bed flat in west London priced at 150k although Rightmove has a huge choice the majority are over priced all by estate agents . The properties you find on Rightmove are virtually the same as the ones you find on Zoopla, prime location etc. I soon realised that estate agents fees and Rightmove fees probably influenced the pricing of the properties on this site. Rightmove properties are only from estate agents so their is no competition. I eventually found my flat using a UK for sale by owner site . They have a completely different selection of flats for sale. I also used sites like Gum Tree but found a lot of the same properties you find on Rightmove. I found best selection of properties being sold by owners on Houseladder and TheLittleHouseCompany. I made my first purchase after talking with the owner and persuading them that as they were not paying an estate agent they could accept my lower offer. I saved about £10k ! The site I found my dream flat was not on Rightmove but listed by the owner for under £100 on The Little House Company. So my advice is never forget looking on sites like that as Rightmove choice is just like all the others

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“Rightmove allow estate agents to abuse the search...”

★★☆☆☆

written by on 01/11/2012

Rightmove allow estate agents to abuse the search facility. The whole point in being able to choose which type of property to search for, is being abused. When you search for detached, semi-detached and some terraced properties come up in the search. This is not always obvious due to the way the agent has taken the photograph, it just wastes your time. If I wanted to search on a lesser site, I would use Zoopla. Rightmove used to be top of its game, now it doesn't check a single detail to see if it is correct, even when you complain to them. Estate agents who deliberately wrongly advertise property are scum. Entwistle Green is one of the worst culprits for using the detached category for anything. Rightmove, please get off your lazy backside and stop this or sell to Zoopla. If you can’t do things right, then at least give up! Because you don’t listen to people when they tell you an agent is using corrupt methods to gain viewings on their properties.

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“Just about good enough”

★★★☆☆

written by SarahL81 on 05/09/2012

rightmove.co.uk have a strong foot hold when it comes to looking for renting online. What else is there to really use? I used the site recently and it did what I needed it to without blowing me away in the process. I think they could update the interface and offer you more pictures of properties. They always use pictures that show the good bits and then you go and see it and the has an awful bathroom of something is wrong with it that isn't on the listing. Now I'm not an idiot and understand how it works from the estate agents point of view as they want to put their best foot forward but its not always fair on the user. I am just ranting as I have been and looked at four places that seems ok when looking online but were in fact rat pits! Enough said, rant done ;)

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“Not best practice”

★☆☆☆☆

written by on 21/07/2012

Not being informed/alerted of properties until they had been let sometimes up to two weeks before??? Often not informed of properties at all??? A call to the Property Ombusdman me thinks!!!

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“Brighton Homes letting agent in Brighton, was fantastic”

★★★★★

written by Scooper on 13/07/2012

I have to say, when I started to look for a property to rent in Brighton, I was a bit worried, 100's of agents and I contacted 70% of them and most didn't care, some said will call back, never did. But when I rang Brighton homes, the chap who answered the phone was happy, polite and friendly. Was really helpful, he talked me through the process and was not in a rush. He turned up promptly for the viewing, showed me the cost involved. Everything else went so smoothly, and I'm spending my 3rd day in the lovely flat. My advice to all tenants, if you need a property, call Brighton homes.

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“Out of date property ads and bad practice!”

★★☆☆☆

written by on 04/05/2012

There are properties on Rightmove which have sold upto and over year ago, they allow agents to advertise themselves through long sold properties. This wastes peoples time, also reduces the value of other properties around these long sold properties. Why the hell does the largest online property portal allow this to go on? Zoopla has stopped this bad practice, yet Rightmove feel they are above the law and blatantly advertise sold properties well past their sell-by-date. I have conted Rightmove about this and they do nothing. I would have thought there is some law against such misleading and bad practice. Rightmove should be bought out and run by honest people. And the idiot estate agents who advertise sold property for forever and a day...shame on you!!!!!! You obviously can't sell property so hang onto any properties for dear life to make it look like you are doing good business. Rightmove, buck your ideas up or let someone else run the company with integrity.

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“PROPERTY OCTOPUS”

★☆☆☆☆

written by on 19/11/2011

The house I stayed in had to be the most GRUBBIEST, UNKEPT, DIRTIEST place i've ever had the misfortune in staying in. Even the garden was unhygienic, full of waste from other tenants piled high. I will NOT be recommending it to anyone. The reason i've gone to the trouble in even writing a review shows how much I want people to stay well clear of this 'company'!!

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Guest's Comment

Written on: 07/12/2011

Didn't you go to look at it before moving in? DOH! And how has this got anything to do with RightMove? They are a portal for estate agents - if you feel the property was badly advertised your first stop would be at the agents office surely. Or do you work for primelocation?

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Glennbirch's Comment

Written on: 13/12/2011

LOL! surely it is the landlord of the property you rented fault
Er not Rightmove? RM just an advertising medium !?!?
I look here to get objective reviews and dont arf read some stupid stupid reviews, I think most are competitors ;-) LOL!

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