Megabus Reviews - www.megabus.com

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Mega Bus the low cost intercity travel www.megabus.com
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Latest Reviews

“TERRIBLE”

Written on: 02/06/2015 by TashaFreeman (1 review written)

I PURCHASED 9 TICKETS FROM WASHINGTON D.C TO NYC AND 6 OF THESE TICKETS WERE FROM FAMILY MEMBERS WHO CAME TO D.C TO GO WITH ME TO NYC FROM INDIANA.. THE BUS RIDE TO NYC WAS FREEZING COLD AND THE WAY BACK THE AIR DIDNT WORK. not TO MENTION THE WHOLE LEFT SIDE OF THE BUS LEAKED DO TO THE RAIN STORM WHICH LEFT OUR SEATS AND CLOTHING WET… Read Full Review

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“I will Never Travel with Megabus”

Written on: 21/05/2015 by Raven149 (1 review written)

I had purchased a ticket on May 19 to travel from New Orleans to Atlanta. While making this reservation on the Megabus website, I accidently chose Atlanta for the departure location and New Orleans for destination, what a major human error. After being aware of the mix up, I tried searching for the customer service number on the website page and online, but to my surprise there were several 1-800-numbers available online for the Megabus. Nevertheless, I finally was able to contact someone after… Read Full Review

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“Please do not use megabus!”

Written on: 18/05/2015 by Nichols.546 (1 review written)

Megabus is awful in customer service and reliability. I had one good experience to match the two consecutive terrible experiences before I decided I would rather spend a little more in order to deal with professionalism! Please please please do not use megabus unless you want to be 5+ hours late to your destination, ride in discomfort, and deal with terrible if existent customer service! My original ride was stopped and stranded in the middle of nowhere because the bus was literally leaning… Read Full Review

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“Megabus SUCKS!!”

Written on: 03/05/2015

We arrived to the pickup location 45 minutes in advanced, the bus NEVER SHOWED UP! When we called to see where the bus was, they told us the bus had came and left, which was NOT true. This caused us to miss our famy member's going away party to the military. When we called they told us we could not speak to a supervisor, and they had no corporate number, all we could do was send an email. The email that we recieved told us nothing could be done for us. After speaking with about 5 different… Read Full Review

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“Megabus Accident”

Written on: 15/04/2015 by Eudell1 (1 review written)

I took the bus on March 31st in Atlanta. The bus was 30 minutes late and the new trainee driver ended up crashing into construction equipment. No one was seriously hurt and the bus continued on while the bathroom overflowed. It was really a horrendous experience and I feel that this could have been avoided by the bus having arrived on time and not have a new driver!… Read Full Review

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Eudell1's Response to Eudell1's Review

Written on: 15/04/2015

I was on that bus, shaken up for a few days afterwards and I hurt my neck. I will never ride this bus again!

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“Good service”

Written on: 13/04/2015 by Ambroziah (7 reviews written)

I have used the Megabus in UK and in Canada and was very happy with the service with both. Polite driver and a clean bus is the most you can ask for with the price you pay for the seats. My son has used the Megabus gold but he did not rate that as very good he said not worth paying more for what you get… Read Full Review

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“my daughter waited 2 hours for the late bus 9.30 at...”

Written on: 05/04/2015 by Kennedy499 (1 review written)

they are cheap but the service is usless. every time the kids use it we have to pick them up very late... poor company.... what use is a service that dose not serve… Read Full Review

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“DISHONEST”

Written on: 01/04/2015 by 440Barry (1 review written)

On the March 24th around 12:30pm I brought two round tickets from Boston to Washington DC from Megabus online. I paid $243. Before buying these tickets I called a number that was on their website that informed that all transactions should eb done online. Around 3 pm I went on there website to cancel the reservation. On the left lower section of the website was a section called trading in/ cancel reservations. so I went there and followed the steps to cancel the reservation. I then got a notice… Read Full Review

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“they should close the business”

Written on: 20/03/2015 by MakhiMeredith (1 review written)

Last time I took a bus to Chicago which scheduled for3:15am. they sent messages at previous day saying it's going to be late for 1hr but they will try to make up it, which means we had only had to stay at the station waiting for the bus not knowing when it will arrive. After an hour waiting, another message came again and saying we will probably need to wait for another hour. The bus at last came around 5! This time the bus was having operational problems and all of the passengers got stuck on… Read Full Review

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“The Worst !!!”

Written on: 16/03/2015 by 46Carey (1 review written)

Be warned - we booked a confirmed ticket yesterday evening, March 15th, from Houston to San Antonio. Megabus oversold the bus by 60 people, so we did not make the "first" bus. Megabus said that another bus was coming in "20 minutes". After 30 minutes we called their Customer NO Satisfaction line and they kept telling us another bus was coming in "20 minutes". One of the reps even said " let me calculate how much longer the bus will take to get there - only 15 to 20 minutes". Three hours later… Read Full Review

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“Megabus gold utter rubbish lack of luxury unless u r...”

Written on: 09/03/2015 by Maher99 (1 review written)

The only seats left for us were directly behind the driver! No leg space! Cant see anything in front! No table!Plug socket is by the window so only one of us can access it! So all the reasons we took this bus instead of the normal 1 have been for nothing! Even the worker on board who i guess serves drinks has a better seat than us with a little shelf table! We have nothing! Its a joke! Unless you know for sure you are the first one on I wouldn't bother taking this service! Can't tell you about… Read Full Review

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“Rip You Off”

Written on: 23/02/2015 by Jamesonr78 (1 review written)

Be sure to know that when you book a reservation you won't be able to cancel it or get refunded even if the bus is late or you give ample time notice in advance. Customer service is terrible. They do not notify you of location changes for pickup and in addition, if you need to speak with a megabus representative, all they will do is tell you either book another reservation or email your concerns to the "inquiries" department, which in turn will send you an automatic generated email. speaking to… Read Full Review

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“First and very last time!”

Written on: 20/02/2015 by s34107 (1 review written)

Booked two consecutive journeys, Bristol to Birmingham, and Birmingham to Inverness last Friday with 45 minute connection time at Birmingham. Apparently the Bristol to Birmingham bus broke down the evening before and failed to arrive on schedule at Bristol. Eventually turned up an hour and a half late with other customers arriving from Exeter on a locally hired coach. Needless to say, my Megabus connection was missed at Birmingham, so I had to stay on the coach until Manchester where I… Read Full Review

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“Bus was late, cold and uncomfy”

Written on: 19/02/2015 by redten (2 reviews written)

I was travelling from Bristol to Cardiff for Valentine`s day 2015 and I had a ticket for 11:50 pm. Bus arrived at 12:30 and driver told me he came according to the schedule. When I entered, the bus was very cold due to the aircondition ( it is February!). Seats in the bus are the worst I ever saw, some wierd and very uncomfy shape, so my travel was like surviving. I have to mentione that I have missed one very important meeting in the morning because of the delay. Next time I will give my best… Read Full Review

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“Bus was late, cold and uncomfy”

Written on: 19/02/2015 by redten (2 reviews written)

I was travelling from Bristol to Cardiff for Valentine`s day 2015 and I had a ticket for 11:50 pm. Bus arrived at 12:30 and driver told me he came according to the schedule. When I entered, the bus was very cold due to the aircondition ( it is February!). Seats in the bus are the worst I ever saw, some wierd and very uncomfy shape, so my travel was like surviving. I have to mentione that I have missed one very important meeting in the morning because of the delay. Next time I will give my best… Read Full Review

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“Briiliant”

Written on: 18/01/2015 by hootinn (1 review written)

Travelled on the MegabusGold from Glasgow to London, wasnt sure what to expect as I had been on the night bus years ago. Was pleasantly surprised at the layout and although I had a bottom bunk it was comfortable and I slept well. Facilities were great but the biggest asset to this company are their drivers, very nice and really helpful. I dont have any negative comments about my experience and I will defo be using this service again… Read Full Review

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“Bad weather trip”

Written on: 13/01/2015 by lrcmayor (1 review written)

Trip from Chicago to Des Moines, IA with bad weather- thank God the bus driver was in charge. Even with horrendous road conditions, only 15 mins. late. Good travel environment. I will ride again. LRC… Read Full Review

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“Cold! ”

Written on: 12/01/2015 by Medinars428 (1 review written)

Horror is traveling by blue Megabus Not working power supplies! No Wi Fi! No toilet paper broken toilet flap and toilet door locker also I traveled from Newcastle too Aberdeen and I comes back next day by the semi bus I will never ever buy any ticket anymore by this company. Teach your drivers also please how too operate bus buttons… Read Full Review

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“Cheap, friendly service”

Written on: 09/01/2015 by BrycenWaugh218 (1 review written)

I travel from Manchester to Birmingham every month by Mega bus to see my partner and if it wasn't for that service we wouldn't see each other nearly as much. Everyone I meet I tell about Mega bus and about the wonderful value for money. I love the idea that I can book my tickets on line for the best possible prices and that I don't have to print them out as they are sent straight to my mobile with a matter of seconds… Read Full Review

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“No heating”

Written on: 08/01/2015 by Disney825 (1 review written)

I was booked on the 16 20 gold bus from Glasgow to Aberdeen , bus was 45 minutes late was frozen standing waiting, when we finally got on the bus, we were told no hot drinks as boiler broken, this is ridiculous as the boiler has been broken since October , come on get your act together get fixed, was also told heating not working on the bus , won't be using your service again… Read Full Review

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