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Mega Bus the low cost intercity travel www.megabus.com
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Latest Reviews

“they should close the business”

Written on: 20/03/2015 by MakhiMeredith (1 review written)

Last time I took a bus to Chicago which scheduled for3:15am. they sent messages at previous day saying it's going to be late for 1hr but they will try to make up it, which means we had only had to stay at the station waiting for the bus not knowing when it will arrive. After an hour waiting, another message came again and saying we will probably need to wait for another hour. The bus at last came around 5! This time the bus was having operational problems and all of the passengers got stuck on… Read Full Review

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“The Worst !!!”

Written on: 16/03/2015 by 46Carey (1 review written)

Be warned - we booked a confirmed ticket yesterday evening, March 15th, from Houston to San Antonio. Megabus oversold the bus by 60 people, so we did not make the "first" bus. Megabus said that another bus was coming in "20 minutes". After 30 minutes we called their Customer NO Satisfaction line and they kept telling us another bus was coming in "20 minutes". One of the reps even said " let me calculate how much longer the bus will take to get there - only 15 to 20 minutes". Three hours later… Read Full Review

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“Megabus gold utter rubbish lack of luxury unless u r...”

Written on: 09/03/2015 by Maher99 (1 review written)

The only seats left for us were directly behind the driver! No leg space! Cant see anything in front! No table!Plug socket is by the window so only one of us can access it! So all the reasons we took this bus instead of the normal 1 have been for nothing! Even the worker on board who i guess serves drinks has a better seat than us with a little shelf table! We have nothing! Its a joke! Unless you know for sure you are the first one on I wouldn't bother taking this service! Can't tell you about… Read Full Review

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“Rip You Off”

Written on: 23/02/2015 by Jamesonr78 (1 review written)

Be sure to know that when you book a reservation you won't be able to cancel it or get refunded even if the bus is late or you give ample time notice in advance. Customer service is terrible. They do not notify you of location changes for pickup and in addition, if you need to speak with a megabus representative, all they will do is tell you either book another reservation or email your concerns to the "inquiries" department, which in turn will send you an automatic generated email. speaking to… Read Full Review

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“First and very last time!”

Written on: 20/02/2015 by s34107 (1 review written)

Booked two consecutive journeys, Bristol to Birmingham, and Birmingham to Inverness last Friday with 45 minute connection time at Birmingham. Apparently the Bristol to Birmingham bus broke down the evening before and failed to arrive on schedule at Bristol. Eventually turned up an hour and a half late with other customers arriving from Exeter on a locally hired coach. Needless to say, my Megabus connection was missed at Birmingham, so I had to stay on the coach until Manchester where I… Read Full Review

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“Bus was late, cold and uncomfy”

Written on: 19/02/2015 by redten (2 reviews written)

I was travelling from Bristol to Cardiff for Valentine`s day 2015 and I had a ticket for 11:50 pm. Bus arrived at 12:30 and driver told me he came according to the schedule. When I entered, the bus was very cold due to the aircondition ( it is February!). Seats in the bus are the worst I ever saw, some wierd and very uncomfy shape, so my travel was like surviving. I have to mentione that I have missed one very important meeting in the morning because of the delay. Next time I will give my best… Read Full Review

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“Bus was late, cold and uncomfy”

Written on: 19/02/2015 by redten (2 reviews written)

I was travelling from Bristol to Cardiff for Valentine`s day 2015 and I had a ticket for 11:50 pm. Bus arrived at 12:30 and driver told me he came according to the schedule. When I entered, the bus was very cold due to the aircondition ( it is February!). Seats in the bus are the worst I ever saw, some wierd and very uncomfy shape, so my travel was like surviving. I have to mentione that I have missed one very important meeting in the morning because of the delay. Next time I will give my best… Read Full Review

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“Briiliant”

Written on: 18/01/2015 by hootinn (1 review written)

Travelled on the MegabusGold from Glasgow to London, wasnt sure what to expect as I had been on the night bus years ago. Was pleasantly surprised at the layout and although I had a bottom bunk it was comfortable and I slept well. Facilities were great but the biggest asset to this company are their drivers, very nice and really helpful. I dont have any negative comments about my experience and I will defo be using this service again… Read Full Review

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“Bad weather trip”

Written on: 13/01/2015 by lrcmayor (1 review written)

Trip from Chicago to Des Moines, IA with bad weather- thank God the bus driver was in charge. Even with horrendous road conditions, only 15 mins. late. Good travel environment. I will ride again. LRC… Read Full Review

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“Cold! ”

Written on: 12/01/2015 by Medinars428 (1 review written)

Horror is traveling by blue Megabus Not working power supplies! No Wi Fi! No toilet paper broken toilet flap and toilet door locker also I traveled from Newcastle too Aberdeen and I comes back next day by the semi bus I will never ever buy any ticket anymore by this company. Teach your drivers also please how too operate bus buttons… Read Full Review

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“Cheap, friendly service”

Written on: 09/01/2015 by BrycenWaugh218 (1 review written)

I travel from Manchester to Birmingham every month by Mega bus to see my partner and if it wasn't for that service we wouldn't see each other nearly as much. Everyone I meet I tell about Mega bus and about the wonderful value for money. I love the idea that I can book my tickets on line for the best possible prices and that I don't have to print them out as they are sent straight to my mobile with a matter of seconds… Read Full Review

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“No heating”

Written on: 08/01/2015 by Disney825 (1 review written)

I was booked on the 16 20 gold bus from Glasgow to Aberdeen , bus was 45 minutes late was frozen standing waiting, when we finally got on the bus, we were told no hot drinks as boiler broken, this is ridiculous as the boiler has been broken since October , come on get your act together get fixed, was also told heating not working on the bus , won't be using your service again… Read Full Review

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“Poor customer service”

Written on: 08/01/2015 by Vistonya (1 review written)

This company has to have the worst customer service. I have never dealt with a company that does not have manager or supervisor that you can speak with when there poorly trained customer service reps can't seem to get it right, but why would the even attempt to give decent customer service when there are no repercussions for their extremely bad service. I would not recommend this company to anyone. I have seen this type of attitude in the company that I work for where the upper management… Read Full Review

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“Rude and agressive megabus official”

Written on: 29/12/2014 by PhilH52 (1 review written)

Took my daughter to the bus from Perth for the 2315 to London Victoria after the Christmas Break. she was lectured by this man wearing a High Viz Jacket for 'Holding up the service' which was nonsense as we arrived in time at the stop. He then continued to lecture her until I put my foot down. . (What this guy did not know was that dad was just behind her carrying her case..) and I told him his attitude was terrible. I believe he targeted my Daughter because he thought she was a lone… Read Full Review

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“Not as bad as I thought it would be”

Written on: 19/12/2014 by emroseclayts (1 review written)

I planned to get the megabus from Sheffield (Meadowhall) to London Victoria on 05/12/14. I got to the bus station early in hopes that the bus would arrive a little earlier than expected, but it was late by approximately 15 minutes, which isn't too bad at all compared to some of the reviews that I have seen on here! The bus was a double decker, and there were barely any free seats left. I found one on the top deck and got settled into my seat when a girl sat next to me, she was really nice and… Read Full Review

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“megabus gold”

Written on: 11/12/2014 by Phillip469 (1 review written)

used megabus gold last week. on thursday got on bus on driver nice one rude and snappy . no hot drinks offerd evreything rushed. traveled from aberdeen to london victoria. on sunday night went to get bus back told at time bus was due to depart no sleeper service. when ask why bus driver was aggresive rude and said not his fault. i asked why no one had text or phoned me he again got angry and told us to get on the bus. was told i was emailed but little help when not able to checking this due too… Read Full Review

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“horrible.late.late stinking toilet ”

Written on: 09/12/2014 by Jane144 (1 review written)

the 1.20 to 7.oclock 7/1214 bus arrived late .stopped three times on route no explanation this was the birmingham/glasgow had to wait one hour 3 quarters for a another bus arrived in glasgow 10.30 three and half hour late no compensation no food supplied at service station from megabus just left to defend for yuorself… Read Full Review

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“Megabus Gold”

Written on: 01/12/2014 by bsBrown324 (1 review written)

Usually commute by train every week Cardiff to London. Decided to give the megabus gold a try. Wished I hadn't bothered, no coffee or tea, no wifi, staff are rude. Back to the trains for me… Read Full Review

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“9.5 times out of 10 LATE ”

Written on: 28/11/2014 by Declanm335 (1 review written)

I'm using megabus a lot , 6 to 8 times a month,they are always late no mater what. And very impolite .i travel with them on 28 11 14 and as usual late. That is not all I went to talk with the lady from costumer service wich has been very impolite and , I mean they are hired to give costumer service not to mock them. Anyway MR MEGABUS that is why national expres has more buses more costumers and they can be more expensive, because of your lack of professional everything . London… Read Full Review

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“appauling customer service”

Written on: 26/11/2014 by charliemcfarlane (1 review written)

I had an awful experience whilst trying to catch the megabus from aberdeen to glasgow on sunday (23/11/14). To cut a long story short my friend and i were publicly shouted at by two members of staff at the bus station, and then not allowed to get on despite the fact it had not left yet. Upon complaining about this we were told by the staff that they "didn't care" and offered no advice about when the next bus available was. As a result i had to spend £35 on a train and forfeit my ticket. It was… Read Full Review

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