Western Union Money Transfer Reviews

★☆☆☆☆
1.3 / 5
360
9% of users recommend this
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Western Union Money Transfer

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Latest Reviews

★☆☆☆☆

“Horrendous company ”

Written on: 15/06/2016 by Wilsoncz136 (1 review written)

2nd time I have had a problem with them, the first took 12 days to sort out! This time admittedly it did not take so long but what a shambles. They have to email their banking department and wait 24hrs for any sort of reply. You cannot get through to the same person twice.They do not call you back as promised.On their advice I registered an official complaint which eventually resulted in a refund of most of my money but not the full amount.So I now have a 2nd complaint to await the outcome of… Read Full Review

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★☆☆☆☆

“Western Union takes money from cancer patient!”

Written on: 26/04/2016 by Booger88 (1 review written)

I've been trying to cancel a WU transaction since last January and get them to refund the $900.00 that I sent to a family in Mexico who's 17 year old son was having critical cancer surgery. (I am friends with relatives here in Texas). WU denied the Receiver access to the money because I only refered to the receiver by her first and last name (as I was instructed by her relatives). Apparently, some Mexicans use about four names which was the case in this incident. Irregardless, Western Union… Read Full Review

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★☆☆☆☆

“Worst Company Ever!!!!!!!!!”

Written on: 25/04/2016 by HarperMeier306 (1 review written)

If I could put zero stars I would. Why can't they give a reason for the transaction being denied. I sent money using WU Pay. Was instructed to send it again because the first transaction was denied by Western Union. Our bank released the funds now it is going to take 3 to 5 days to get the money back into our account. They suggested going to a physical location. So, what is the purpose of offering online services? They suggested using a credit card, but from what I have seen on the other… Read Full Review

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★☆☆☆☆

“money sent problem”

Written on: 21/04/2016 by ahDavidson403 (1 review written)

ok will make it short and hopefully one of you at wu will see this. money sent never pick up and asked for the issue that they said to give then 24-48 hrs which I did but never resolve. Again I called and they said the same thing "sorry" that deosnt help. pls stay away from them and use moneygram or go to somewhere else and for that I regret to be their member since 2013 and I will ge the hell out of them once they fixe their "problem"… Read Full Review

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★☆☆☆☆

“WU where no one knows why”

Written on: 29/02/2016

been on the phone for 1:26 hours trying to resolve an issue. keep getting the runaround. no one knows why I am having a problem trying to send money on line or by phone. keep telling me to go to an agent with cash! (21st Century options?) have written, have emailed, have called in, have complained, have talked to "supervisors," have talked to folk who barely understand or speak English, the list goes on and the problem has NEVER been resolved--going on three years now!! either WU can or… Read Full Review

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★☆☆☆☆

“The worst experience EVER!”

Written on: 26/02/2016 by jordanste (1 review written)

I feel trapped having to use this terrible company. If you use the online service then its not bad but once you have to speak to them on the phone it's a totally different story. I find it very difficult to understand them and they are just so slow to do anything. possibly the worst experience on a phone call I have had in years. if you can avoid this company then I suggest you do. bad beyond belief!!!… Read Full Review

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★☆☆☆☆

“Refunding Money”

Written on: 21/02/2016 by Dany1234 (1 review written)

I used the western union for sending money to overseas. Transaction was successful and I got a receipt, and also money deduct from my account. But later I got a mail saying I requested to decline which I never did. I called customer care to fix the problem and they were trying to convince me they will fix in 5- 7 business days but it been more than 7days I have not refunded. They are hanging my money for long term because of it I can not used for other purpose. … Read Full Review

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★☆☆☆☆

“Use MONEY GRAM, not western union”

Written on: 10/02/2016 by KristinScant (1 review written)

My son, in another state, needed $100 for school. After reading Western Union's web page stating "Debit or credit card When you use a US bank-issued debit or credit card to send money, your receiver can pick up cash in minutes at an agent location, get the money deposited directly in to their bank account within 4-7 business days, or immediately loaded onto their mobile wallet, depending on their location. " I chose to use my debit card, for the fastest delivery. I received a "tracking… Read Full Review

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★★★★☆

“Pretty Good”

Written on: 30/01/2016 by saurabhborg (1 review written)

This service has been extremely beneficial. I have transferred money to myself using WU while travelling to various countries from Latin America to Asia. It saved me the hassle of having to carry vast amounts of cash on long backbacking trips and avoid the poor exchange rates/transaction fees of the local ATMs. I also use WU to keep my overseas bank accounts active. Only slight issue is that I think the transaction fee could be reduced..apart from this, a very good smooth service… Read Full Review

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★☆☆☆☆

“stay away”

Written on: 15/01/2016

Tried to do an online transfer using Firefox. Froze up half way thru. Called for help, was told to use Chrome or IE, of course they don't tell you about Firefox problems on the home page. Used Chromed, did the same thing,then tired IE with rep on the line and didn't work then received a tirade of piffle about Java and this and that essentially putting the blame on me. They wanted to give me promo code but it is useless if you can't complete the transaction. I should not be surprised though… Read Full Review

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★★★★☆

“my kids cnt received my money transffer in philippines.”

Written on: 13/01/2016 by Rose (1 review written)

 its happen yesterday.i get my money back here in Australia.why happen likes this .for 6 years or more its all fine.but yesterday very bad .this is support to my grands kids.i like the service of western union… Read Full Review

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★☆☆☆☆

“unprofessional ”

Written on: 20/11/2015 by clrwer0 (1 review written)

Will never use western union again .We are a NGO working in Ghana we needed money for release of a container in port.Go to weston union agent in uk and complete transaction send it all. workers in Ghana go for the money next day we're told the number not right after few calls to western union we are told they stopped the money. WHY someone couldn't let us know .this had called lots of problems both in uk and more in Ghana Do they not think of their actions just let the customer know, 'it's… Read Full Review

Tomemoschocolate's Response to clrwer0's Review

Written on: 01/12/2015

Were you able to recover the money. I am in the same situation. I have phoned more than 100 times. Email customer care and nothing has been done. I don't know what to do.

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Agileservices's Response to clrwer0's Review

Written on: 23/02/2016

Unfortunately they just dont seem to care.

Maybe the staff are lazy but if that was the case the management should solve it and they don't.

So the conclusion is that its a management problem that they just don't care.

Unfortunately, they have such a large world wide presence mostly represented by corner shops and presumably are not worried about upsetting a few customers.

They have not responded to my last four emails!

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★☆☆☆☆

“worthless”

Written on: 11/11/2015 by UriahMatthews152 (1 review written)

for a person that can not drive (eyesite) it sounded like a good deal ! i tried to send money to a someone via the website ,sounds good right ? wrong it took an act of congress to complete the transaction.....not my fault western unions, not across the country but across Texas. once Igot the tracting number the wait time on their end was almost an hr........not min. ok so I tried again three days later after talking to the card company to make sure there was no problem on my card or my end… Read Full Review

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★☆☆☆☆

“Avoid this company at all costs!”

Written on: 17/09/2015 by absolutelydisgustedaswell (1 review written)

I have never in all my 76 yrs found a company that deserved being shut down more than Western Union. If you wish to be treated as a criminal, money launderer or a manipulated old fool being taken in by a woman then this is the company for you. A couple of hours before leaving for holiday had to send some money to my partner of 8 yrs on the other side of London, they took the cash for which I paid a service charge of £40, said cash could be drawn next morning. Following day received call in… Read Full Review

Adi242009's Response to absolutelydisgustedaswell's Review

Written on: 17/10/2015

such a rubish company and their crazy service.i have transferred £30 to my brother in India as he was in some sticky situation.i have done the money transfer 8 0'clock in the morning and afterward I got email that I need to call them for some verification.i can't believe when I call them up they said they need a id no. Passport no or driving licence no of receiver.i told them it's hard as it was 2 a.m in India.such a studip staff they have the customer service lady wasn't ready to listen.
Please it's a request to everyone who are thinking to use their service.Do not use their service even its emergency.

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★☆☆☆☆

“Terrible servive, worse customer care”

Written on: 10/09/2015 by Rudyq1978 (1 review written)

I attempted to make a transfer to my wife earlier today. I had to call them for an issue they were having while processing the transfer request. I gave them all the nessecary info, which was all accurate by the way. they went on to still decline my transaction. Nothing about their service was enjoyable at all. I do not and will not recommend this service to anyone ever. if you own stock in this company, I would get out before you lose your money, because this company has found its way to the… Read Full Review

Missdeedot's Comment

Written on: 13/09/2015

Funny thing, exact same thing happened to my husband today. Tried to send me money for just over 5 hours now. Every time he called they made excuse after excuse how it must have been his bank, or it must have been his mistake on info. He had talked to numerous managers and a district manager. He even got a reps # to call him back if it didn't work again. Go figure it wasn't going through so he calls and asks for that gentleman and gives his ext number and they say how they can't transfer calls to people like that... It has been a nightmare. Honest to God, if anyone uses this company, they will regret it, or get screwed over. Worst service ever.

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★☆☆☆☆

“ Read below free transfer up to $4500 , £3000 or ...”

Written on: 12/08/2015 by 481Beck (1 review written)

Here is the invite that allows you to do the first transaction free up to $4500 , £3000 or €4000. I’ve been using TransferWise to send money abroad. Really easy and a lot cheaper than the bank! Sign up now and get your first transfer up to £3000 or $4500 for free. As a promotion, Transferwise gives its first time users a free transfer up to $4500 or £3000 or 4000 euro . I am not affiliated to this service in any way, but the link below is my referral link. Use it if you wish to get… Read Full Review

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★☆☆☆☆

“I phoned you guys one month ago and requested my...”

Written on: 03/08/2015 by Porter27 (1 review written)

I phoned you guys one month ago and requested my transaction records as emergency. I provided all my information over the phone and one of your representatives told me that you will send me the records within a month. I've waited for a month and finally received a letter from you but it's a customer access request form. That's so so so dissapointed to me because I've been waiting for a month and what I got wasn't what I requested lol. I provided all my fking information over the phoned and your… Read Full Review

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★★☆☆☆

“What's the Point????”

Written on: 28/07/2015 by JimmyG2000 (1 review written)

Once again...for the third successive time I've had to traverse London to find a Western Union oultlet that works to receive money.. The Western Union sign is everywhere but 90% of the little shops and so called outlets don't work, technical problems, computer not working, unbelievable poor standards and service! WORDS OF ADVICE!! Shut down these little outlets, shops and take your badge off the displays..Your reputation is being destroyed .. Concentrate only on main solid and dependable… Read Full Review

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★☆☆☆☆

“Their staff fault,but they refuse to refund the...”

Written on: 27/07/2015 by Lili20150727 (1 review written)

I was the first time use western union to send money , but it was the last time as well. I sent the money to my friend on Saturday, by Wednesday my friend told me because the account number is one number missing when I send the money , sohe been told can't take the money. It have to been refund to me. I went to the branch , found out the staff who do the transfer for me,she missing one number when she key in the account number to the computer, I been told to wait 48 hours to be refund. So went… Read Full Review

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★☆☆☆☆

“Appalling customer service from a U.S. company”

Written on: 26/07/2015 by Shenidan (7 reviews written)

I am a registered / verified user. Have transferred money before to my family but found I couldn't transfer anything at all. Website kept refusing to authorise the transfer. Visited Thomson travel to do it there and they had the same issue. Then my appalling customer service saga started. I logged a call with them and spent the next week going round in circles over the same issues despite me writing them down so a child could understand them! They blatantly ignore all previous correspondence… Read Full Review

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