Western Union Money Transfer Reviews

★☆☆☆☆
1.2 / 5
8% of users recommend this
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Western Union Money Transfer

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Latest Reviews

★☆☆☆☆

“I hate this company ”

Written on: 26/03/2015 by Perryyb480 (1 review written)

I went out of town and ran out of money. I had a relative send me money and wasn't able to get it. Now I have to sleep in my car. I always used moneygaram but decided to use this dam company this once. Worst mistake ever. Don't use this company trust me. My dad warned me about western union. I learned the hard way. See for your self if you don't believe me. Good luck with customer service. I hate this company… Read Full Review

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★☆☆☆☆

“50 euros have disappeared???”

Written on: 14/03/2015 by Lilianab187 (1 review written)

I made reservations at a small, family-owned inn in the French countryside (I live in the US). I've been to the area before and am familiar with the inn, etc. They asked for a deposit of 50 euros in advance. I sent it via Western Union to the bank account of the inn. Over a week now, and they haven't received any money. All Western Union will tell me is that one of their "agents" in France has "picked up" the money. They tell me I can "assume" that the deposit has, or will be made. For… Read Full Review

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★☆☆☆☆

“Transfer”

Written on: 26/02/2015 by marianaorsini (1 review written)

Yesterday a friend from London transfered £400 for me (I'm in Belo Horizonte - Brazil). Western Union told us that the money would arrived very quick with no problem (so I was believing that it would happen and I made plans -including plans for payments- for the day based on this fact.) Ok, the money arrived quick, but I don't know why (as my friend filled all the informations correctly) the name of the person who would take the money here came inverse. With that they didn't let us take the… Read Full Review

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★☆☆☆☆

“Worst Ever! Lied to and took my money under false promise”

Written on: 24/02/2015 by alwaysdotherightthing (0 reviews written)

I went to Western Union this morning because I needed to get money into my out of state bank account quickly. To be sure it would be there when I needed it, I called my bank to confirm that they would make the funds immediately available. They said they would be available right away when it hit the account. I asked the counter rep several times to make sure that the money would be available in minutes in my bank account. Was told Yes that if I provided the routing and account number it would… Read Full Review

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★★☆☆☆

“nightmare to get a balance”

Written on: 24/02/2015 by 434Lloyd (1 review written)

I was urged to get a money transfer balance, I have 5 weeks in this deal till today I DONT HAVE NOTHING, is a truly nightmare, I called in Spanish and English, everyone told me that my problem is fixed but then call me to tell me that they need more information about me, ???, I don not what else to do with this company… Read Full Review

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★☆☆☆☆

“Do not use it”

Written on: 19/02/2015 by yjOwens414 (1 review written)

I was sent money from Oman,and I live in the UK.Each time I went to collect the money the ref no wouldn't show in their system.So the agency rang the head office and he was advised not to pay me and he told me to go to TRAVELEX and they might be able to help me.I went to TRAVELEX and they told me the transfer was made through WESTERN UNION,so they rang the WESTERN UNION & they were told there was a problem with the transfer.I went back to WESTERN UNION they told me they stiill couldn't find… Read Full Review

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★☆☆☆☆

“Worse than terrible”

Written on: 18/02/2015 by Neal277 (1 review written)

We are a non-profit organization & have been sending money to Haiti to feed school kids in a village there, but recently they told us there may be "fraud" & stopped us from sending money & wanted documentation proving who we are. ok we are fine with them checking that out, but that was sent a month ago to them by email attachments, and have heard nothing. tried to send more money but it was denied, but couldn't tell us why. they called us again & passed us around to different people that we… Read Full Review

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★☆☆☆☆

“Terrible customer service-Avoid using WU for money...”

Written on: 10/02/2015

A simple wire transfer should not take 1.5 hours to process (incorrectly after server iterations and an escalation to a supervisor). I went to a local pharmacy and used their WesternUnion phone to call customer server and process the details of the transfer. Once processed the store clerk finalized the transaction and confirmation. I am not sure where their call center is located, but multiple mistakes were made from the sender's name, address and recipients details. After asking the agent to… Read Full Review

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★☆☆☆☆

“Very poor customer service and very unreliable too”

Written on: 01/02/2015 by Padillaxn227 (1 review written)

Customer service is very poor and the agents very dishonest. Transactions are cancelled without any proper reasons and they take 7 days to refund your cash. The customer service agent even gave me a wrong name and I couldn't trace them back when I called with follow up details. I was very disappointed!… Read Full Review

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★☆☆☆☆

“really bad customer dealing for online transfers...”

Written on: 09/01/2015 by Fallon16 (1 review written)

My family members are living abroad so i send money every month through western union first they have got indian call center who dont know what to do how to solve the problems n very very rude if you give them money transfer number they will pass you in different department then they ask you the same questions then put you on hold for half an hour then come back with sir/madam we will call u in five mins and they will never call you back but they will take money from ur account they refund even… Read Full Review

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★☆☆☆☆

“WHAT A DISGRACEFUL COMPANY!!!!!”

Written on: 04/01/2015 by 144Bowman (1 review written)

In Prague yesterday we very nearly got supremely ripped off by these money sharks. My husband was about to sign the long printed slip of paper the clerk handed him when I suddenly noticed that they were going to levy a 27% fee!!!!!! Couldn't believe it. Said no way, please give us our cash sterling back. He then said okay, I will charge you 5%. Still did not want to pay such a fee as just getting money from an ATM and being charged 2% by your bank is best way. DO NOT UNLESS YOU ARE… Read Full Review

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★☆☆☆☆

“this company sucks amercans ripping off the world they...”

Written on: 12/12/2014 by onJohnston235 (1 review written)

this company sucks amercans ripping off the world they should be shut down I hope the children of this company know that they were feed and clothed from thieft of other peoples money I hope your familys root in hell for a thousand life times I will spend my time telling the truth about this company and will post my disgust about them in my front window of my bisness for years to come I wont stop till this company closes … Read Full Review

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★☆☆☆☆

“Horrible Service”

Written on: 10/12/2014 by frustrated_customer123 (1 review written)

This is the most horrible money transfer service. They say that the money is transferred but is not available when you try to pick it up. After multiple calls to customer care who know nothing about the issue , the money is still not there. I will never use this service again… Read Full Review

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★☆☆☆☆

“validation”

Written on: 04/12/2014 by Kaileei221 (1 review written)

I deposit my money for emergency pick up 10 hours after it was not ready for collection Phoned customer service more than 7 times told having technical difficulties and my money will be ready within 10mins and it never happen until I gave up. I don't know how long its gonna take for my money to be validated. It will be great if I will be able to speak to validate team to sort out such problems… Read Full Review

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★★★★★

“Excellent”

Written on: 27/11/2014 by Choshak (1 review written)

Was at Western Union (Mavis & Burnhamthorpe) today and let me tell you how helpful and an excellent job the gentleman did to help me. I wanted to send money to Middle East and exchange some American and also some pounds.He gave me the best deals that i did not see at the bank. Let me tell you i went to the banks but i felt like i was getting robbed. This young man helped me a lot. Amazing place to exchange or etc. I now know where to go. Thank you… Read Full Review

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★☆☆☆☆

“Western Union disinterest”

Written on: 25/11/2014 by Janaeu40 (1 review written)

These people are a complete waste of time.One man claims to be the CEO and a woman who is his gate keeper. It took me 3 days to collect my money in Semarang Indonesia. I tried 10 places listed on the website before one accepted my business. After 30 minutes run around they refused to proceed as they did not trust me. I arrived with my MTCN number and valid passport. I eventually received my money 3 days after it was sent. The office that dispensed the money demanded my finger print before they… Read Full Review

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★☆☆☆☆

“hopeless and rude company”

Written on: 19/11/2014 by dachshund2 (1 review written)

Tried to send an urgent payment to family in India. I used the on line system transferring £400 of my funds from my bank account to western union to send. I correctly used the reference given to me. Western Union have my money but refuse to send it stating in an email that my western union account wasn't in the same name as the bank transfer. Oh was that because my bank account used my initial instead of my full name??????? Customer service will not give me a reason why my transaction was… Read Full Review

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★☆☆☆☆

“Wost Customer Service and Company in General”

Written on: 17/11/2014 by GustavoWilloughby61 (1 review written)

I had to get money to a vendor immediately so Western Union was the only way I could do it. After dealing with the b.s. of their website I finally went into a branch to send it. So I sent the money with the money in minutes option. The next day I get a phone call saying my money has been put on hold and I have to call to get it approved. After 10-15 minutes waiting for a human. I get some one who can barely speak english on the line and they run me through crazy questions. Then after a quick 5… Read Full Review

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★☆☆☆☆

“Twice I sent $ 100.00 dollars to a lady in Argentina...”

Written on: 15/11/2014 by DestineeMeredith438 (1 review written)

Twice I sent $ 100.00 dollars to a lady in Argentina that won a poetry contest using Western Union and Twice the transaction was rejected, but a pop up came up telling me that I was able to resolve the issue by using the “bill pay” feature from my bank, meaning that I can authorize my bank to send them the money electronically and so I did twice and twice I got an email from Western Union telling me that my money had been refunded to my bank account and that it will take seven business days… Read Full Review

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★☆☆☆☆

“THE FASTEST WAY TO TAKE MORE OF YOUR MONEY!”

Written on: 14/11/2014 by Jaidynb280 (1 review written)

I purchased a money order for my best friend for $50. Sent it via standard mail along with a card and almost 2 weeks later she never received it. Now I'm trying to play detective and figure out WHO cashed it and Western Union wants to charge me another $15 to $30 just to find out what happened to this mysterious money order. It is not even guaranteed that they will even refund my money. Lesson learned and let this be a cautionary tale to whoever is reading this. Do not trust standard mail or… Read Full Review

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