Western Union Money Transfer Reviews

★☆☆☆☆
1.2 / 5
9% of users recommend this
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Western Union Money Transfer

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Latest Reviews

★☆☆☆☆

“worst worst worst !!”

Written on: 21/10/2014 by Hollisay287 (1 review written)

First of all I think they have the poorest customer service telling incorrect status. For a company that is 100+ years I am sorry to say one must stay away from this company… Read Full Review

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★☆☆☆☆

“HORRIBLE SERVICE: STAY AWAY”

Written on: 15/10/2014 by 1983O'Grady (1 review written)

Do yourselves a favor and DON'T use Western Union. I tried to send money online to my sick son. My first attempt at sending $1300 resulted in a "Transfer did not go through. Please try again" message. I tried again. Same message. I found another way to wire my son the money. However, the $2,600 + $50 in fees were pulled from my bank account. When I called to complain and finally got to speak to a manager, I was told that my money would be released immediately and that "because that's the way… Read Full Review

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★☆☆☆☆

“Do Not Use This Service”

Written on: 02/10/2014 by Paula115 (1 review written)

After being approved to send a transfer to the UK, the system would not allow me to send it. I spoke with six customer service reps who all read from a script and kept transferring to someone else. I was disconnected twice and then told that their system is not compatible with Safari, Chrome and Foxfire...really? Do not use this service… Read Full Review

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★☆☆☆☆

“Worst service ”

Written on: 12/09/2014 by Keenezz204 (1 review written)

I sent money to India. For no reason they cancelled my transaction . When I called up customer service they did not give me any reason . Then when I checked my bank account they had debited money from it. I waited for 3 days and I did not get the money back. I was in urgent need for that money. When I called up customer service they told me that it might take 7 days . 7 days to get my own money back is ridiculous. It was an emergency and I have no means of sending money now because they will… Read Full Review

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★☆☆☆☆

“Unacceptable experiance”

Written on: 03/09/2014 by IMRANGHANI (1 review written)

i had cancelled my transaction and western union still took the money out of my account, they kept saying that they sent the fax to lloyds bank to put the money back in my account which they didsnt as lloyds bank kept checking with their department for me. i would reccomend everyone to stay away from western union as they are rip offs and and quick to take ur money but slow to give back. DO NOT USE THIS SERVICE EXTREMELY SHITEEEEEE… Read Full Review

Areeves5555's Response to IMRANGHANI's Review

Written on: 08/09/2014

During an online transaction Western Union online took money from my account and then cancelled the transaction with no reason provided, also stating that I will have to wait 7 days for the money to reappear in my bank account. This has happened to me twice and to wait 7 days for the return of my own money is criminal. It is as if they are trying to earn interest at your inconvenience. Western Union should review the transaction before taking the money from your card, not take the money then cancel the transaction and hold onto your money for 7 days, THE FINANCIAL OMBUDSMAN SHOULD LOOK INTO THIS KIND OF PRACTICE.

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★☆☆☆☆

“Could not receive the money!!!!”

Written on: 30/08/2014 by rmDavis331 (1 review written)

Hello, My relative sent me 6,600 dollars from Saudi Arabia to Philadelphia. I tried to receive the money from 5 different agents but they said they do not carry that much of money. I called the customer service of western union number to get the agent location, but they gave me the wrong number and wrong address. What a service. Thank you for your time. I would not recommend this to my beloved ones… Read Full Review

Bholi10's Comment

Written on: 31/08/2014

We had the same experience they took the money and than declined.

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★☆☆☆☆

“Rip off”

Written on: 26/08/2014 by Chase53 (1 review written)

Went to send $300 within the USA...they wanted $25 charge! Only $6 to send the same amount to Latin America? How does that compute? I went to Walmart instead where it was $9.50 to send the same amount instantly. Still too much, but a significant savings over Western Union. To me this is designed rip off of the poor and non banked people. Yet, the banks also are charging even more than that to bankwire such a small amount. Bankers and Western Union are going to price themselves right out of… Read Full Review

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★☆☆☆☆

“spend 3 hours get nothing”

Written on: 15/08/2014 by Brennanwh38 (1 review written)

after spending three hours both on line and on the phone we still are unable to send money to a relative in need. we have NEVER had a credit card declined and yet were told that it was a problem with our card information. when we thought we finally had gotten the money thru we got a phone call from WU...the call dropped and I immediately called back but was told that because i didn't answer they had cancelled the transaction! Although all the people were very polite no one was able to help… Read Full Review

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★☆☆☆☆

“A ploy to take cash and not pay?”

Written on: 12/08/2014 by Harmonyb1980 (1 review written)

I've noticed a certain anomaly on the WU website since last year. If you attempt to resend money to the same party, it will write the wrong receivers address. They know about it, they've admitted it on the phone but guess what? Yep I forgot it was there and resent money to my dad in Nigeria. Till date, 7 weeks later, no money paid out because of an address they jumbled up, and no refund paid back even though I have an email claiming they will refund the money. I've seen other reviews and… Read Full Review

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★☆☆☆☆

“DO NOT USE WU”

Written on: 08/08/2014 by AlessandroMcElroy (1 review written)

Transfer of money was cancelled Western Union held on to my money for 12 weeks After threatening them with the Police and the Financial Ombudsman they paid in 24 hours If they give you hassle just use the .financial-ombudsman. … Read Full Review

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★☆☆☆☆

“Pathetic Service”

Written on: 04/08/2014 by bmarkj (1 review written)

"Language Barrier"...breathtaking level of incompetence...extremely limited knowledge of their own services and processes. Answer to everything is, "Let me transfer you." They're hopeless...go elsewhere… Read Full Review

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★★★★☆

“Good experience”

Written on: 18/07/2014

I have been using this service for past 1year. Advantages: Highest exchange rate in the market. No hurdles in processing the transaction. Very good,user-friendly website and mobile app. Disadvantages: 4-5 days for acc-acc transfer to India.If you are in no rush of money in ur reciepent's account, we can go for this online service. Transaction tracking needs lot of information to be filled. Customer care was decent enough. Seems like they are not properly trained. … Read Full Review

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★☆☆☆☆

“Took money from bank even when cancelled transfer”

Written on: 16/07/2014 by Chance228 (1 review written)

STAY AWAY! Horrible experience today with them. It appears you transfer money after giving all your info, they TAKE it out of your bank and THEN tell you to phone them on a £1 a min number or they won't transfer the money. I cancelled it immediately. You can't email them as the form doesn't let you, so you HAVE to call their number and they NEVER recognise your ID or the ID for the transfer you were emailed. AFTER you have cancelled immediately........they say they will refund you in 48 hours… Read Full Review

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★☆☆☆☆

“Western Union Delivers The Worst Experience”

Written on: 11/07/2014 by 125Price (1 review written)

I sent money to mom like I have been doing for the last three years, I received my confirmation and left the store just to get a call from someone pretending to be from "Western Mumble Mumble.." with the thickest accent, sounds like an Indian accent, he wanted my MTN numbers, I asked him to identify himself and he failed to do so, the caller ID did not show WU so I thought he was a scammer and asked him to "Go learn some english and call me back, or have someone fluent in the language call me… Read Full Review

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★☆☆☆☆

“Never use WU!”

Written on: 24/06/2014 by uyBroussard133 (1 review written)

I'm in Bangkok, Thailand at the moment and I had my mother send me some money since I lost my wallet here but apparently the Western Union @ 76 St. & Roosevelt ave in NY decided to send the money to Bangladesh when my mom specifically wrote out Bangkok, Thailand. How the hell can u be so stupid. Now because of your stupidity, I'm now stuck in a country with no money for food. I understand that I won't die if I don't eat for a day but if this was a life and death situation, God knows where I… Read Full Review

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★☆☆☆☆

“Worst experience !”

Written on: 20/06/2014 by 284Johnson (1 review written)

I transferred money to my sister two times via WU And both time my transfer got cancelled and I was supposedly to get my transfer back. It took almost a month to get my transferred money back and they do NOT refund the service fees. I sent it via a different company and I did not have ANY issues !!!! this was my worse experience of money transfer and I will try never to use WU again and will tell all my friends not to use it… Read Full Review

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★☆☆☆☆

“I send money every month at least twice to...”

Written on: 10/06/2014 by Akoaya (1 review written)

I send money every month at least twice to international destinations.They claim that every $2 that you pay as charges earn you points.Everytime I send money,they ask me to give my phone number in order to access my transactions.After 3 years I call them to find out how many reward points I have.they come up with some BS that they cannot access the points I had accumulated so they give a new number and that all my points are going to be transferred to my new membership number after 48 hours… Read Full Review

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★☆☆☆☆

“Pathetic Service ! ”

Written on: 10/06/2014 by 462MacKenzie (1 review written)

The time your money transfer can take is 5 business days to infinite days. Terrible service… Read Full Review

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★★☆☆☆

“I will never use Western Union again”

Written on: 08/06/2014 by Alexandra100 (1 review written)

It is too stressful and time consuming to use Western Union. They took too much personal information. Then, they put money on hold, without any notice or explanation. Then, I spent hours on phone trying to reach them and answer more very personal questions. Meanwhile, I got a call from a notorious scam number who impersonates Western Union Security. Somehow, he already knew about that transaction… Read Full Review

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★☆☆☆☆

“Tired Customer”

Written on: 07/06/2014 by meetchylove (1 review written)

I don't know why i have to go to at least three offices every single month for the sole purpose of getting mmmyy money. These offices never ever have money to pay a transfer but yet they open to receive them. These representatives need to understand that transfer involve collecting from one point and giving it at another one. My transfers always fall between $250 and $400,it is unacceptable that i get " I DON'T HAVE CASH " every time, i'm tired of it and this need to be fixed. Michelle… Read Full Review

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