Western Union Money Transfer Reviews

★☆☆☆☆
1.3 / 5
367
9% of users recommend this
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Western Union Money Transfer

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Latest Reviews

★★☆☆☆

“Better communication needed”

Written on: 24/11/2016 by 412Fagan (1 review written)

The first lady I talked with was nice. Transferred me to someone who could assist with my payments. The second person I spoke with treated me like an idiot stating I was clicking the wrong button and kept telling me to look at the top of the page. After closer look at the screen, there were 3 buttons that stated exactly what she was saying (one at the top and two in the middle). I informed the person assisting me that there were 3 buttons and they continued to inform me I was incorrect and… Read Full Review

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★☆☆☆☆

“Horrific service ”

Written on: 03/11/2016 by JanTempleton332 (1 review written)

After reading so many bad comments from different people, from different part of the world it's urgent that this company need to do something very soon. So many people with bad experience are the results of their unpresionalism. Workers are horrible no matter the locations, they treated customers extremely rude, unprofessional and stuped. We as customers are the one doing business with WU. We doing them a favor by using their service and we get treated like they are the one doing us a favor… Read Full Review

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★☆☆☆☆

“SO NOT RECOMMENDED!!! ”

Written on: 08/10/2016 by Oreomum (1 review written)

So it is my first time sending money thru western union last Thursday thru there website, until now Friday 10pm they money haven't clear they gave the tracking# but it doesn't work. when I check they said I cannot said Monday! They said it will take 48 hours for my money to be release. But at there website states that it takes minutes to send money!!! so not recommended. even if you cancel your money send they said it will take 30 days!!… Read Full Review

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★☆☆☆☆

“Bad Company”

Written on: 08/09/2016 by JBonds (1 review written)

Western union thinks they are doing customers favor by transferring their funds forgetting that they charge pricy fees for their services. I wonder why this company continues to survive in the US inspite of their poor customer services and business practices. The money I transferred recently was put on hold for 2-3 days. They never called to notify me that the funds are on hold for xyz reasons. I got to know only when the recipient notified me that he has not received the funds. When I called… Read Full Review

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★☆☆☆☆

“Couldn't send money to India”

Written on: 02/09/2016 by Sansay (1 review written)

I tried 3 times to send money to India and it was declined every time. The first time was OK because it was the credit card company which decided that I couldn't possibly want to send money to India. Once I had that cleared out, I tried sending money again, this time to be declined without any explanation. Then I tried with another credit card. Same thing. I tried to get an explanation by calling them, but their staff is pretty useless, know nothing because they have department that do not… Read Full Review

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★☆☆☆☆

“terrible service”

Written on: 13/08/2016 by Amiya473 (1 review written)

sent money to daughter in Miami from Uk she was on holiday and without money as her bank card had been cancelled she never received the money and it took one week and numerous telephone calls and visits to the sending agent before we got the money refunded if you phone western union they basically are polite but unable to help you one department doesn't communicate with another and the whole experience is totally depressing my advice is to avoid using them if possible… Read Full Review

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★☆☆☆☆

“Appaling”

Written on: 25/07/2016 by Redcatch (1 review written)

Tried to send money to Pakistan from the UK using their website and internet banking. They took the money ok from my account but couldn't send it to the man due to receive it .I received no email explanation . When I rang them they claimed I had not entered a code . This is untrue. i had They say it will take 7 working days which is 10 calendar days to return the money to my account . They could not explain why it was so long when they can take it instantly . Never again will I use this… Read Full Review

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★☆☆☆☆

“Horrendous company ”

Written on: 15/06/2016 by Wilsoncz136 (1 review written)

2nd time I have had a problem with them, the first took 12 days to sort out! This time admittedly it did not take so long but what a shambles. They have to email their banking department and wait 24hrs for any sort of reply. You cannot get through to the same person twice.They do not call you back as promised.On their advice I registered an official complaint which eventually resulted in a refund of most of my money but not the full amount.So I now have a 2nd complaint to await the outcome of… Read Full Review

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★☆☆☆☆

“Western Union takes money from cancer patient!”

Written on: 26/04/2016 by Booger88 (1 review written)

I've been trying to cancel a WU transaction since last January and get them to refund the $900.00 that I sent to a family in Mexico who's 17 year old son was having critical cancer surgery. (I am friends with relatives here in Texas). WU denied the Receiver access to the money because I only refered to the receiver by her first and last name (as I was instructed by her relatives). Apparently, some Mexicans use about four names which was the case in this incident. Irregardless, Western Union… Read Full Review

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★☆☆☆☆

“Worst Company Ever!!!!!!!!!”

Written on: 25/04/2016 by HarperMeier306 (1 review written)

If I could put zero stars I would. Why can't they give a reason for the transaction being denied. I sent money using WU Pay. Was instructed to send it again because the first transaction was denied by Western Union. Our bank released the funds now it is going to take 3 to 5 days to get the money back into our account. They suggested going to a physical location. So, what is the purpose of offering online services? They suggested using a credit card, but from what I have seen on the other… Read Full Review

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★☆☆☆☆

“money sent problem”

Written on: 21/04/2016 by ahDavidson403 (1 review written)

ok will make it short and hopefully one of you at wu will see this. money sent never pick up and asked for the issue that they said to give then 24-48 hrs which I did but never resolve. Again I called and they said the same thing "sorry" that deosnt help. pls stay away from them and use moneygram or go to somewhere else and for that I regret to be their member since 2013 and I will ge the hell out of them once they fixe their "problem"… Read Full Review

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★☆☆☆☆

“WU where no one knows why”

Written on: 29/02/2016

been on the phone for 1:26 hours trying to resolve an issue. keep getting the runaround. no one knows why I am having a problem trying to send money on line or by phone. keep telling me to go to an agent with cash! (21st Century options?) have written, have emailed, have called in, have complained, have talked to "supervisors," have talked to folk who barely understand or speak English, the list goes on and the problem has NEVER been resolved--going on three years now!! either WU can or… Read Full Review

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★☆☆☆☆

“The worst experience EVER!”

Written on: 26/02/2016 by jordanste (1 review written)

I feel trapped having to use this terrible company. If you use the online service then its not bad but once you have to speak to them on the phone it's a totally different story. I find it very difficult to understand them and they are just so slow to do anything. possibly the worst experience on a phone call I have had in years. if you can avoid this company then I suggest you do. bad beyond belief!!!… Read Full Review

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★☆☆☆☆

“Refunding Money”

Written on: 21/02/2016 by Dany1234 (1 review written)

I used the western union for sending money to overseas. Transaction was successful and I got a receipt, and also money deduct from my account. But later I got a mail saying I requested to decline which I never did. I called customer care to fix the problem and they were trying to convince me they will fix in 5- 7 business days but it been more than 7days I have not refunded. They are hanging my money for long term because of it I can not used for other purpose. … Read Full Review

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★☆☆☆☆

“Use MONEY GRAM, not western union”

Written on: 10/02/2016 by KristinScant (1 review written)

My son, in another state, needed $100 for school. After reading Western Union's web page stating "Debit or credit card When you use a US bank-issued debit or credit card to send money, your receiver can pick up cash in minutes at an agent location, get the money deposited directly in to their bank account within 4-7 business days, or immediately loaded onto their mobile wallet, depending on their location. " I chose to use my debit card, for the fastest delivery. I received a "tracking… Read Full Review

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★★★★☆

“Pretty Good”

Written on: 30/01/2016 by saurabhborg (1 review written)

This service has been extremely beneficial. I have transferred money to myself using WU while travelling to various countries from Latin America to Asia. It saved me the hassle of having to carry vast amounts of cash on long backbacking trips and avoid the poor exchange rates/transaction fees of the local ATMs. I also use WU to keep my overseas bank accounts active. Only slight issue is that I think the transaction fee could be reduced..apart from this, a very good smooth service… Read Full Review

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★☆☆☆☆

“stay away”

Written on: 15/01/2016

Tried to do an online transfer using Firefox. Froze up half way thru. Called for help, was told to use Chrome or IE, of course they don't tell you about Firefox problems on the home page. Used Chromed, did the same thing,then tired IE with rep on the line and didn't work then received a tirade of piffle about Java and this and that essentially putting the blame on me. They wanted to give me promo code but it is useless if you can't complete the transaction. I should not be surprised though… Read Full Review

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★★★★☆

“my kids cnt received my money transffer in philippines.”

Written on: 13/01/2016 by Rose (1 review written)

 its happen yesterday.i get my money back here in Australia.why happen likes this .for 6 years or more its all fine.but yesterday very bad .this is support to my grands kids.i like the service of western union… Read Full Review

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★☆☆☆☆

“unprofessional ”

Written on: 20/11/2015 by clrwer0 (1 review written)

Will never use western union again .We are a NGO working in Ghana we needed money for release of a container in port.Go to weston union agent in uk and complete transaction send it all. workers in Ghana go for the money next day we're told the number not right after few calls to western union we are told they stopped the money. WHY someone couldn't let us know .this had called lots of problems both in uk and more in Ghana Do they not think of their actions just let the customer know, 'it's… Read Full Review

Tomemoschocolate's Response to clrwer0's Review

Written on: 01/12/2015

Were you able to recover the money. I am in the same situation. I have phoned more than 100 times. Email customer care and nothing has been done. I don't know what to do.

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Agileservices's Response to clrwer0's Review

Written on: 23/02/2016

Unfortunately they just dont seem to care.

Maybe the staff are lazy but if that was the case the management should solve it and they don't.

So the conclusion is that its a management problem that they just don't care.

Unfortunately, they have such a large world wide presence mostly represented by corner shops and presumably are not worried about upsetting a few customers.

They have not responded to my last four emails!

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★☆☆☆☆

“worthless”

Written on: 11/11/2015 by UriahMatthews152 (1 review written)

for a person that can not drive (eyesite) it sounded like a good deal ! i tried to send money to a someone via the website ,sounds good right ? wrong it took an act of congress to complete the transaction.....not my fault western unions, not across the country but across Texas. once Igot the tracting number the wait time on their end was almost an hr........not min. ok so I tried again three days later after talking to the card company to make sure there was no problem on my card or my end… Read Full Review

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