Western Union Money Transfer Reviews

★☆☆☆☆
1.3 / 5
352
9% of users recommend this
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Western Union Money Transfer

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Latest Reviews

★★★★☆

“Pretty Good”

Written on: 30/01/2016 by saurabhborg (1 review written)

This service has been extremely beneficial. I have transferred money to myself using WU while travelling to various countries from Latin America to Asia. It saved me the hassle of having to carry vast amounts of cash on long backbacking trips and avoid the poor exchange rates/transaction fees of the local ATMs. I also use WU to keep my overseas bank accounts active. Only slight issue is that I think the transaction fee could be reduced..apart from this, a very good smooth service… Read Full Review

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★☆☆☆☆

“stay away”

Written on: 15/01/2016

Tried to do an online transfer using Firefox. Froze up half way thru. Called for help, was told to use Chrome or IE, of course they don't tell you about Firefox problems on the home page. Used Chromed, did the same thing,then tired IE with rep on the line and didn't work then received a tirade of piffle about Java and this and that essentially putting the blame on me. They wanted to give me promo code but it is useless if you can't complete the transaction. I should not be surprised though… Read Full Review

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★★★★☆

“my kids cnt received my money transffer in philippines.”

Written on: 13/01/2016 by Rose (1 review written)

 its happen yesterday.i get my money back here in Australia.why happen likes this .for 6 years or more its all fine.but yesterday very bad .this is support to my grands kids.i like the service of western union… Read Full Review

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★☆☆☆☆

“unprofessional ”

Written on: 20/11/2015 by clrwer0 (1 review written)

Will never use western union again .We are a NGO working in Ghana we needed money for release of a container in port.Go to weston union agent in uk and complete transaction send it all. workers in Ghana go for the money next day we're told the number not right after few calls to western union we are told they stopped the money. WHY someone couldn't let us know .this had called lots of problems both in uk and more in Ghana Do they not think of their actions just let the customer know, 'it's… Read Full Review

Tomemoschocolate's Response to clrwer0's Review

Written on: 01/12/2015

Were you able to recover the money. I am in the same situation. I have phoned more than 100 times. Email customer care and nothing has been done. I don't know what to do.

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★☆☆☆☆

“worthless”

Written on: 11/11/2015 by UriahMatthews152 (1 review written)

for a person that can not drive (eyesite) it sounded like a good deal ! i tried to send money to a someone via the website ,sounds good right ? wrong it took an act of congress to complete the transaction.....not my fault western unions, not across the country but across Texas. once Igot the tracting number the wait time on their end was almost an hr........not min. ok so I tried again three days later after talking to the card company to make sure there was no problem on my card or my end… Read Full Review

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★☆☆☆☆

“Avoid this company at all costs!”

Written on: 17/09/2015 by absolutelydisgustedaswell (1 review written)

I have never in all my 76 yrs found a company that deserved being shut down more than Western Union. If you wish to be treated as a criminal, money launderer or a manipulated old fool being taken in by a woman then this is the company for you. A couple of hours before leaving for holiday had to send some money to my partner of 8 yrs on the other side of London, they took the cash for which I paid a service charge of £40, said cash could be drawn next morning. Following day received call in… Read Full Review

Adi242009's Response to absolutelydisgustedaswell's Review

Written on: 17/10/2015

such a rubish company and their crazy service.i have transferred £30 to my brother in India as he was in some sticky situation.i have done the money transfer 8 0'clock in the morning and afterward I got email that I need to call them for some verification.i can't believe when I call them up they said they need a id no. Passport no or driving licence no of receiver.i told them it's hard as it was 2 a.m in India.such a studip staff they have the customer service lady wasn't ready to listen.
Please it's a request to everyone who are thinking to use their service.Do not use their service even its emergency.

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★☆☆☆☆

“Terrible servive, worse customer care”

Written on: 10/09/2015 by Rudyq1978 (1 review written)

I attempted to make a transfer to my wife earlier today. I had to call them for an issue they were having while processing the transfer request. I gave them all the nessecary info, which was all accurate by the way. they went on to still decline my transaction. Nothing about their service was enjoyable at all. I do not and will not recommend this service to anyone ever. if you own stock in this company, I would get out before you lose your money, because this company has found its way to the… Read Full Review

Missdeedot's Comment

Written on: 13/09/2015

Funny thing, exact same thing happened to my husband today. Tried to send me money for just over 5 hours now. Every time he called they made excuse after excuse how it must have been his bank, or it must have been his mistake on info. He had talked to numerous managers and a district manager. He even got a reps # to call him back if it didn't work again. Go figure it wasn't going through so he calls and asks for that gentleman and gives his ext number and they say how they can't transfer calls to people like that... It has been a nightmare. Honest to God, if anyone uses this company, they will regret it, or get screwed over. Worst service ever.

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★☆☆☆☆

“ Read below free transfer up to $4500 , £3000 or ...”

Written on: 12/08/2015 by 481Beck (1 review written)

Here is the invite that allows you to do the first transaction free up to $4500 , £3000 or €4000. I’ve been using TransferWise to send money abroad. Really easy and a lot cheaper than the bank! Sign up now and get your first transfer up to £3000 or $4500 for free. As a promotion, Transferwise gives its first time users a free transfer up to $4500 or £3000 or 4000 euro . I am not affiliated to this service in any way, but the link below is my referral link. Use it if you wish to get… Read Full Review

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★☆☆☆☆

“I phoned you guys one month ago and requested my...”

Written on: 03/08/2015 by Porter27 (1 review written)

I phoned you guys one month ago and requested my transaction records as emergency. I provided all my information over the phone and one of your representatives told me that you will send me the records within a month. I've waited for a month and finally received a letter from you but it's a customer access request form. That's so so so dissapointed to me because I've been waiting for a month and what I got wasn't what I requested lol. I provided all my fking information over the phoned and your… Read Full Review

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★★☆☆☆

“What's the Point????”

Written on: 28/07/2015 by JimmyG2000 (1 review written)

Once again...for the third successive time I've had to traverse London to find a Western Union oultlet that works to receive money.. The Western Union sign is everywhere but 90% of the little shops and so called outlets don't work, technical problems, computer not working, unbelievable poor standards and service! WORDS OF ADVICE!! Shut down these little outlets, shops and take your badge off the displays..Your reputation is being destroyed .. Concentrate only on main solid and dependable… Read Full Review

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★☆☆☆☆

“Their staff fault,but they refuse to refund the...”

Written on: 27/07/2015 by Lili20150727 (1 review written)

I was the first time use western union to send money , but it was the last time as well. I sent the money to my friend on Saturday, by Wednesday my friend told me because the account number is one number missing when I send the money , sohe been told can't take the money. It have to been refund to me. I went to the branch , found out the staff who do the transfer for me,she missing one number when she key in the account number to the computer, I been told to wait 48 hours to be refund. So went… Read Full Review

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★☆☆☆☆

“Appalling customer service from a U.S. company”

Written on: 26/07/2015 by Shenidan (6 reviews written)

I am a registered / verified user. Have transferred money before to my family but found I couldn't transfer anything at all. Website kept refusing to authorise the transfer. Visited Thomson travel to do it there and they had the same issue. Then my appalling customer service saga started. I logged a call with them and spent the next week going round in circles over the same issues despite me writing them down so a child could understand them! They blatantly ignore all previous correspondence… Read Full Review

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★★☆☆☆

“USD Exchange rate ”

Written on: 10/07/2015 by peConley423 (1 review written)

I send Money to the Philippines in USD and it gets exchanged for local currency, how is it or how is it calculated your getting less then the current rate Internationally. who sets the exchange rate I pay a fee in U.S. and in reality the receiver pays a fee also. are Western union's independently owned. just does not seem fair getting charged to send and for the receiver to get… Read Full Review

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★☆☆☆☆

“Horrible Customer Service.. never use WU”

Written on: 23/06/2015 by GisselleSharp (1 review written)

We had a family emergency, transferred money thru Western Union ...Horrible customer service.. could not contact any customer service phone number provided by them in India... Received no money and no email notifications as mentioned .. and WU says we did not respond.. so the transaction was cancelled at the end of the day....the only way we could reach them was to contact them to US numbers...., they say transaction has to be made again.......there is only one good I can say about WU with our… Read Full Review

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★★★★★

“fix this please”

Written on: 14/06/2015

India has stopped taking usa money from western union to banks or for person to pick up. state bank of india says new law. I have sent previously but the wont take anymore. western union says in india they can' dispense from usa. why. I have had good luck previously with western union. its not their fault, something is going on in India with usa currency… Read Full Review

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★☆☆☆☆

“No, no, NO!”

Written on: 31/05/2015 by itcannotbe (1 review written)

I have used Western Union successfully for several years to make 2 money transfers to Africa from the UK. Recently I have nothing but problems. WU are not remotely interested. My telephone complaint was dealt with by someone who had a very poor grasp of the English language and obviously did not understand what I was telling them. (Neither the promised follow-up phone call or e-mail came). Replies to e-mail complaints did not address the problem either and I was not refunded the money which… Read Full Review

Itcannotbe's Response to itcannotbe's Review

Written on: 31/05/2015

Correction - should have said 2 money transfers per month to Africa from the UK

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★☆☆☆☆

“bad customer service, assurance but no result , ”

Written on: 29/05/2015 by rsiyan (1 review written)

bad customer service, assurance but no result , even after a year payment was not available . conversation back and forth , spent almost two hours each time then I call my receiver to check with agent but denied each time experience bad than terrible… Read Full Review

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★☆☆☆☆

“Unreliable, lies, and terrible customer service DO NOT...”

Written on: 12/05/2015 by McKinnonxx377 (1 review written)

I tried sending $100.00 to a friend of mines son---(the friend of mind died and his son had no way to get to his fathers funeral) There was "an error on the pay out side" was what I kept getting told. I have at this point spent over 5 and a half hours on the phone with no resolve in the past 38 days in getting a refund. The customer service will continually lie to you to get you off of the phone, hang up on you, or you will be able to hardly understand the customer service reps. I an closing… Read Full Review

Rsiyan's Comment

Written on: 29/05/2015

same thing with me I sent money to guy who desperately needed for eye operation
from aug 2014 to may 2015 money is not deliveded so much calls wu but no result even on 100 doller paid fees $10 terrible . DDDDDoooo noooot belive what the say . no reeeesults. frustrated from service. 0 fees transaction excuses . then talk to customer service . they will suggest to go to wu agent and pay fees. then what it means 0 fees on line on credit card . all fraud. careful Find other way
thanks ranjit

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★☆☆☆☆

“i wouldn't even give this place a single star. ”

Written on: 08/05/2015 by onRalston311 (1 review written)

They have the worst customer service and it is a nightmare getting your money. Had to call my sister to have her talk to headquarters to square everything out and make a formal complaint. I told her to use Venmo. But she didn't listen. I think she will now. The girls at the 901 south Bristol Santa Ana location are horrible. The way they treated the guy before me was just as frustrating. … Read Full Review

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★★★★☆

“refunded my money transfer MTCN nos.287-688-2756 ”

Written on: 08/05/2015 by JOSEPHCHYE1952 (1 review written)

On this date 8/May/2015. I had send money to nigeria and it was refundeddue to your team result. Pleas let me know why. I had checked with the POLICE here Commerical Affair dept. and was told that they didnot given western union any instruction etc. I had a case in court sometimes back and it was proved that i did nothing wrong also was heavily supporfting westernu union organisation in service and had never once make any claim from you. my case in court was settle the the Police had withdraw… Read Full Review

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