Western Union Money Transfer Reviews
Latest Reviews
★☆☆☆☆
“Western union will not last with this kind of service”
Written on: 19/06/2013
Tried to send money to my son overseas. The western union rep at the bank left out one letter of his last name. Was called by fraud department stating this would not process and I would have to get a refund and send again. Ok I thought. A simple mistake, but then the fraud department rep came back on phone and said it had been sent to another department. Said it may process and it may not. I was told to wait a few days, and then call back if money didn't go through. At that time I could be... (read more)
★☆☆☆☆
“Western Union money transfer - Cancelled by WU ”
Written on: 07/06/2013
My ONLINE transaction was accepted and then cancelled by WU. , As an email from Western Union described "for business reason" ... Talking to the Customer service over the phone did not shed any light on as to why the transaction was cancelled by WU.. Multiple attempts to get explanation on why this happened were not successful either, since Customer Service Supervisor newer returned the call.. I’ve spoken to three levels of support, each time describing my issue and providing the same... (read more)
★★★★★
“Very reliable company”
Written on: 24/05/2013
We've been successfully using WU for more than 5 years. Maybe issues come around because consumers tend to be lax in providing important details when making a transaction or gets too naive and arrogant whenever a customer service representative instructs them how to do things right. Respect is a virtue, observe it at all times. The only thing I did not like about WU was at times when you were constrained to be payed out in local currency as opposed to having opted for a dollar payout. Anyway... (read more)
★☆☆☆☆
“Money held over a middle name”
Written on: 24/05/2013 by Alrgz
Even with the transaction number their staff is useless and unhelpful. Like a robot I was told, something doesnt match, so I asked name address.? Their response, we cant tell you. Thats it. Checked the transaction online and it said ready to be picked up, back to their office to sorry something doesnt match. All over the middle name was sent as an initial and I wrote the entire name. Moro.ns. Paypal here I come. (read more)
★☆☆☆☆
“Western Union SUCKS”
Written on: 22/05/2013 by BlackSeaExile (1 review written)
I have a business in Romania but maintain USA bank account for the business. Routinely money is sent via WU to meet payroll and operating expenses. WU always seems to block the transactions when the funds crucial to company cash flow. And of course the mental midgets at customer service or resolution can never seem to get their collectives asses to understand anything. Hikmet you should be ashamed of your entire operation. Their attitude is beyond the pale. #$%^ WU (read more)
★☆☆☆☆
“WU Pay Transfer to Guatemala: Nightmare”
Written on: 15/05/2013 by BBB7 (1 review written)
In the past, family members have used WU quite easily by going to a live agent. This time they had an issue going in person and asked me to do it for them so I did it online using WU Pay. Customer service: atrocious. When they called to verify my identity by asking for my last 4 SS numbers I asked them to please give me some information so that I would know it wasn't a scam. His response: I can cancel this and have the money sent back to your bank and then you'll know it wasn't fraud. Um,... (read more)
★☆☆☆☆
“Western Union, Rip off, bad customer service, held my...”
Written on: 06/05/2013
Sent money through Australia post outlet in Melbourne. Got a receipt and signed form. I have been doing the same thing for the last 3 years. Not until 10pm tonight my time, I decided to call my dad who confirmed that the reference number for the transfer was not working. I was surprised as he had to drive 3 hours to pick up the very much needed money and I was sure it was sent. I called the Western union customer service who were clueless and requested my ID to be emailed to them despite... (read more)
★☆☆☆☆
“They're machines break down in Spain and am there for...”
Written on: 02/05/2013
Message I wrote them: As I was saying was wondering why,you never repaid my sister her money she paid to transfer money to me while I was in Spain,and your computers were down and I never did get the money.You gave her the money,she sent,but not the cost it took to send it. I was stuck in Spain for 2 weeks with no money. This happened in October 11th last year.She was so worried about me she ended up in the hospital,thinking she was having a heart attack.And when I called her from Spain to... (read more)
★☆☆☆☆
“bad customer service, unknowledgeable, unable to...”
Written on: 28/04/2013
I had been sending money to a federal inmate in california. well every time I would send money online for faster service I would have to call in to continue the approval process. the reason every rep would give me would be the same...some with the same name is denied to send money. I asked what can I do...all of them give me different answers. I had to send an email to cancel and reinstate my account to add middle initial. it didn't work...but I did loose records of prior transactions...... (read more)
★☆☆☆☆
“Rip off”
Written on: 21/04/2013 by tinytz
My grandmother died and my dad needed money so i used this service to send 450.00 and they charged me 40.00 for a transfer fee. money gram does it for 11.58.at the time I did'nt realize. i could not afford thier fee.I called 15 minutes after the transaction told them my situation and they said they could reverse it but they could'nt refund my fee.I highly recommend not using thier service they charge way too much to send money,and they don't care what your situation is.DO NOT USE THIER SERVICE (read more)
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Showing 1 - 10 of 245 Reviews
★☆☆☆☆
“If you want a lesson in frustration, deal with Western...”
Written on: 21/04/2013
I tried to send 'Money in Minutes' from Canada to the U.S. to a family member, which I've done many times before, but this time Western Union blocked my money transfer. And not immediately. I was on hold with many of their departments for two days as I was trying to get the money to my daughter. Western Union were the epitomy of unhelpfulness. After two days and nine hours and multiple interviews by their employees about why I was sending the money, I was still blocked from sending... (read more)
★★☆☆☆
“lost money i sent”
Written on: 21/04/2013
sent money to kenya using the new system mobile transaction but when the receiver went to cash the money was told the money has already been cashed.when i called customer service was transfered to costa rica .poor service it was a merry go round for seven days now. how can some one cash money sent to some one else??? thinking twice using the system after using it for 14 years (read more)
★☆☆☆☆
“Unprofessional Employees and bad quality of service?!!!”
Written on: 13/04/2013
Ivy from philippines I tried to get a money that was sent to me in one of your branches here in the philippines. But your employee in francis market malabon did not even offer me a help but continued playing on her tablet. When i ask for her assistance she actually look irritated at me and get the form check the things that i must answer but did not explain it to me. So i end up asking her questions only to find out in the end that i can not get the money because my boyfriend just put ivy... (read more)
★★★★☆
“Great value for Money......but poor online service”
Written on: 10/04/2013 by gopz (2 reviews written)
I have been using Western Union for a while. When it comes to Value for Money, it is great, better than Xoom. But, when it comes to service, it is slow. Also, I face difficulty in tracking the order. Most frequently, I face difficulty using online account and whenever I call the customer care for help, they do not find proper solution. So, if someone wants to send money very frequently, I don't recommend Western Union. But, if someone wants a great value for their money, western union will... (read more)
★★★★★
“problem with traking”
Written on: 10/04/2013 by christia
somebody sent me money some few days ago and trak the money that day and the money was aviable but later on when i wonted to for the money i traked to see whather the money was was still aviable but itwas not accessing.. (read more)
★☆☆☆☆
“Don't bother using them.......rip off”
Written on: 06/04/2013 by Am2shy
Sent money online because they advertised for $45 dollars your money will reach the reciever in minutes. Well after spending the $45 I was told that NOOOOO the money will take 2hours to be released. Customer service was like talking o a robot, giving a song and dance about laws and other reasons why you wait ............but they do not care they have thier $45. I feel sorry for people who have to deal with these sharks regularly Not one good thing to say about Western Union except that I... (read more)
★☆☆☆☆
“from bad to worse”
Written on: 05/04/2013 by RashaElfeky (1 review written)
was given a coupon to compensate an error they previously did, I take the code and use it with an agent, the transaction kept pending and didn't go through, while the money was already taken from my account. Called the WU agents for the w3 days after the incident just to get me money back. When I tried to do the transaction again, the code was rejected as being used!! WU customer service didn't care to replace it or use!! That's how much they care and that's how much they are... (read more)
★☆☆☆☆
“Dont ever use wester union”
Written on: 01/04/2013
felled all information need to send money to abroad. Teller processed the request and was told exactly why it was being sent and to whom it was being sent. I received a call from area code outside united state and asked me the same question that the teller asked me. The last question was when is the last time i saw the person that i am sending too. I told him somewhere in November or December. Then he put me on hold for 10 min and came back and said it's not approved and he told me to go... (read more)
★☆☆☆☆
“Unusable Website”
Written on: 31/03/2013 by jomicmonk
The new website is literally unusable. Constant errors and links that don't work. Cancelled transfers that go through and you can't get your money back. No help from customer service. I used Western union for years and the old site was reliable and easy to use and I never had a problem. Since it was changed I find it literally impossible to send money to an inmate. Sending money period is a hassle. It is a perfect example of fixing something that wasn't broken. The website is an... (read more)
★☆☆☆☆
“What a nightmare!”
Written on: 28/03/2013 by jcwftworth
Sent a wire transfer using a small bank branch located in a grocery store. This was after finding out that several locations were no longer sending Western Union transfers. Teller processed the request and was told exactly why it was being sent and to whom it was being sent. When the recipient went to pick up the transfer, it wasn't there. Called Western Union and after being grilled for over 30 minutes, was told that they could not honor the transfer. Was given a redemption code and... (read more)
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Showing 11 - 20 of 245 Reviews
★★★★★
“could i recieve money here in the philippines from my...”
Written on: 26/03/2013
could i recieve money here in the philippines from my friend in india using western union though im only 16 years old ? (read more)
★☆☆☆☆
“Expensive and inconvinient”
Written on: 24/03/2013
I've tried at least 3 places to receive money still hasn't gotten it! Two places I found on their website. I place has no western union service at all, the other can't receive money. The other place has the service but not showing on the website. The problem is they don't receive money more than $300!!! They charge 4x more expensive on service and make it so hard to get money!!! Will never use western union ever again. HATE it. (read more)
★☆☆☆☆
“Big name but dreadful service, do avoid if you can”
Written on: 23/03/2013
First of all, let me say I want to review the Western Union Direct to Bank online service. Although the secure page interface for this is very primitive, I decided to trust this service because...well, because WU seemed reliable in the past with the money in minutes (the rip-off fee excluded of course)and I thought I'd give it a go. They said that the transfer into the receiver's bank account will take place the same day for the country I was trying to send, but still I chose to make... (read more)
★☆☆☆☆
“Wont approve a transfer”
Written on: 22/03/2013 by bumpastic
Made 2 attempts, wasted hours, trying to send 6000 euro to germany so I can buy a car. They requested, every detail from the sellers name to the bill of sale. WESTERN UNION IS a BAD COMPANY. BAD SERVICE, bad web site, bad system. will Never use again. GO BANKRUPT! (read more)
Derpmaster's Response to bumpastic's Review
Written on: 26/03/2013
It's not guaranteed if you're wiring money to Germany to buy a car. No legit car sales take western union, they accept bank wires to a business or corporate account. So WU saved you from yourself.
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★☆☆☆☆
“Web site gives unhelpful errors”
Written on: 18/03/2013
I created an account on Wester Union web site and have tried to send $100 several times over a week period. All it does it give errors with no help as to why they occur, nothing in their FAQ. Terrible web site and terrible service. Most common error is "This money transfer was not approved. If you were charged for this money transfer, you will be automatically refunded". $100 ? How can it not be authorized? Credit card has plenty of credit on it and my bank balance is way more than... (read more)
★☆☆☆☆
“where is my money?”
Written on: 15/03/2013 by meancustomer
I expected the money from my family to cover tuition,but their agent said the MTC number was not in the system. The Western Union office in the family's country,however,confirmed the transaction wad complete. So where is the money. Please do not use Western Union ever!!! (read more)
★☆☆☆☆
“Western Union, I wish you bankruptcy!”
Written on: 15/03/2013
Western Union, I wish you bankruptcy! (read more)
★☆☆☆☆
“TRASH COMPANY”
Written on: 14/03/2013
I won't use this company again, never... Terrible rep service, wasted my time....My parents always use WU money transfer service to send my tuition fee for college. Today the clerk told me I have to call WU before I receive my money. It is very hard to reach anyone, but finally I got a rep. After verifying many private information about my family, he said he will call me back for security. Then I wait almost one hour and get his call, but he transfer to other rep. Wait, wait, again. The... (read more)
★☆☆☆☆
“Misformation on website on how to receive money”
Written on: 14/03/2013
Western Union's webpage titled "Receive Money" states that a receiver needs government-issued ID and the MTCN (tracking) number to pick up money. Nothing else. This is NOT TRUE in certain countries but they don't tell you this. I sent some money to a friend in India and he was unable to pick up the money using his passport and the MTCN number. The WU agent said that India, further ID is required such as proof of address, which like many people in India, he simply does not have. Western... (read more)
★☆☆☆☆
“So I've read in previous reviews that people's money...”
Written on: 14/03/2013
So I've read in previous reviews that people's money was not going through for 3-4 days! Wish that was my case!!! I made a money transfer and within the next hour I called to get the transfer CANCELLED AND REFUNDED! So yeah they assured me that it was all good and that I would be able to pick up my money and it was all refunded. So I was super happy. 5 hours after making that call I thought I'd call back just to check that it was definitely cancelled and too my surprised I was told "your... (read more)
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Showing 21 - 30 of 245 Reviews
★☆☆☆☆
“Paid for instant transfer 3 hours ago, Still no MTCN”
Written on: 04/03/2013 by jonathancritic
I used the online western union service to send money from a credit card. Western Union withdrew the money immediatly according to my online banking. It has been almost 4 hours and I still have not recieved a Money Tracking Control Number so the person I am sending money to can pick it up. I choose the "money is available in minutes" option. If I knew the Online service took this long I would of choose another method of payment. Now western union has my money and the person I am... (read more)
★☆☆☆☆
“CUSTOMER SERVICE ? ”
Written on: 01/03/2013
I have been sending money every month by Western Union using their agent in my local travel shop for over 7 years with very little problem. However I now need a breakdown of the transactions, all to the same recipient, which, with modern computerised systems of multi-national companies you would think would be quite straightforward. I contacted Customer Servtces and was told by a helpful young lady that the details would be forwarded by e-mail in 5 to 10 working days. Weeks went by and... (read more)
★☆☆☆☆
“Oklahoma ”
Written on: 25/02/2013
I would have gave them a ZERO STAR but I couldnt! Anyways if you are sending 1000 or more, you have to provide a social security # (why?) then tell them what/where u work, ( as if im a drug dealer....hey i sell dope) then you have to pay in cash......REALLY my Card isnt good enough??? so after coming up there 3x, went to 2 ATMS, I finially have everything covered......Wait I had a security ? and I wasnt supposed to becouse it was a 1000 being sent! Ill tell you this, in this awful state, and... (read more)
★☆☆☆☆
“I am very concerned about my personal information that...”
Written on: 25/02/2013
I am very concerned about my personal information that I entered on WU website. I was happy to see the ad while surfing through the Internet about online money transfer for only $5 bucks. I normally send money overseas at Wal-Mart through money gram for $9 bucks. I decided to try WU online. I spent hours on the website and entered all my personal information as requested. My drivers license number, date of birth, address, now I am scared that I may be a victim of IT. after entering all... (read more)
★☆☆☆☆
“Terrible Customer Service”
Written on: 24/02/2013 by lawstudent3241
There was an error made by the clerk at a safeway in processing the disbursement of the money my parents sent to me for university. No problem, to err is human. The operator called the service line to correct the error and to disburse the funds. We were told they would be available under a new number. It did not work. After and hour of being passed around and put on hold we were told the senders needed to contact Western Union and then the funds would be disbursed. I contacted my... (read more)
★☆☆☆☆
“ western union does not deliver as promised”
Written on: 20/02/2013
sent money to newton surrey bc canada to my son's girlfriend for xmas as he lost his wallet . The east indian agent said her id was out of date.She would not phone me collect nor cooperate in any way. I went to get refund and they still charged me 16 dollars. Never ever will I use Western Union Money Mart, they ruined our xmas and I hope Santa's reindeer will leave her a dump for xmass. God awful service. (read more)
★☆☆☆☆
“Do Not Use Western Union Money Transfer”
Written on: 20/02/2013
After using Western Union for the last 10 years.Western Union seems to have blacklisted us. Western Union is a Capital Joke. Twice since this year my hard earned money was not delivered to the receiver but was returned to me instead. To make matters worse they were trying to keep my fee. People please there are other options of sending money to your friends and family all over the world.Quit using Western Union, they are not the cheapest and their customer service agents sucks and do not... (read more)
★☆☆☆☆
“Sucks”
Written on: 16/02/2013
They hire non-English speakers who you can't understand a word from them and frustrate you to death. Called 7 times and now one called back. Stupid customer services agents. Horrible services and I will not recommend to anyone. (read more)
★☆☆☆☆
“Online service is horrible.”
Written on: 16/02/2013 by josetania (1 review written)
When you use the online service they will cancel your transfer after it has been already confirmed. Happened to me and a friend several times. You don't find out until the day the person goes to pick the money up. Better to use XOOM.com (read more)
★☆☆☆☆
“nightmare”
Written on: 16/02/2013 by lyly1982 (1 review written)
Costumer service is worst. I use 1 min service ( they took out money from my debit card right away but i got the message The money transfer is waiting to be authorized. Please check back for an updated status. I call them and asking they said took 2 hrs for progress. After 2 hrs nothing, i call them again and this time they said wait 3 hrs, i ask him why and the only thing the costumer service could answer me is i'm very sorry for you inconvenience, i can't do anything at this point and... (read more)
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Showing 31 - 40 of 245 Reviews
★☆☆☆☆
“Last resort company ...”
Written on: 12/02/2013
And STILL didn't come thru. The incompetence is mind bogling. Their customer service people talk like robots from some script. These people are just there to make money and not for service. When you are in the service business, money and service should be balanced as far as in your business agenda. Here it's just money and no service. They are truely a last resort place to go when you have no other choice BUT. What a shame. Had to give them 1 star because 0 is not allowed. (read more)
★☆☆☆☆
“Avoid at all cost, I warn you!! ”
Written on: 10/02/2013
If I could, I would give Western Union NO STARS. Please avoid this 'company' at all costs if you can find another way to send you money abroad! Last week I had to urgently send some money to another country in EU as my dad needed it as a matter of urgency. I instantly thought about doing an online transfer as it was late at night. First, the transaction wouldn't go through for some reason (£300 so not a huge amount or anything), I would get a message that my bank had not authorised it.... (read more)
Jaaade's Comment
Written on: 12/02/2013
I'm so disgusted by these people that I don't even want to bother and write details because I will get mad again. No wonder only people with no choice use them because they seriously are vultures and they are terrible! It was a last minute very important transfer I was hoping to accomplish. What was I thinking to rely on a company like this to pull me thru. What incompetance!
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Greiznbee's Comment
Written on: 28/02/2013
i am also on the same boat as yours. im still waiting for my money to be refunded. im not sure if they will return it. im so upset
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★☆☆☆☆
“Never and ever use western union again .they mixed up...”
Written on: 06/02/2013 by Lynnwan
Never and ever use western union again .they mixed up the receiver'smiddle name and last name .i called over 10 times trying to have them to change back .they tried and told me that they were unable to make the change over the phone and let me go to store to make changes .i went to store and they asked to call the western union and I called again .the agent told me they he made the change for me already .and it turns out he did not !!! And the receiver totally went to bank to pick up money... (read more)
★☆☆☆☆
“Absolute Scam!!!!”
Written on: 17/01/2013 by Palmerp
I have had the worst time with this company!! I tried to transfer some money to Morocco and each time i tried the website crashed. Finally it went through and then they said i had to call them to complete the transfer! I called and they said they needed to know the recipitents date fo birth and a load of other information that seemed completely unecessary. I tried to cancel the transfer and im still waititng for my refund! they emailed me sayign they wouldnt be refunding the 'fee's' even... (read more)
Ljtabor's Response to Palmerp's Review
Written on: 07/02/2013
Please never use western union. my ex-inlaws, who are elderly lost $2600.00. They pray on the elderly and western union does not care. In fact I have been told by their hotline that they did not care. They pretended to be my son, their grandson and stated he was in jail and needed money. Obviously, not clearly thinking they sent the money. I find it very hard to understand that such a large organization let's this happen without caring. I have taken them to file a police report and have reported this to the attorney generals office. Maybe this money will never be returned but I hope to make enough people aware of western unions unethical practices.
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Bbb7's Response to Palmerp's Review
Written on: 10/05/2013
Did you ever get your money back? How long did it take? Was it transferred back to your bank or were you sent a check?
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★☆☆☆☆
“Just plain didn't work, despite hours of work on my end”
Written on: 15/01/2013 by kdog909
I had to send a simple money transfer to the UK from the US. I tried to use the website, which for no explanable reason gave me the rejection "Money transfer not authorized". I tried multiple credit cards and got the same response. I then tried to transfer the money by phone, and the phone agent told me the transfer wouldn't go through either, with NO explanation as to why. She told me to see a local agent. I went to a local agent, filled out all the paper work, and the transaction STILL... (read more)
★☆☆☆☆
“western union bank issue resolutions”
Written on: 11/01/2013 by MissRedllc (1 review written)
On January 4th, 2013 I went into 711 (NYC) to purchase a western union prepaid card. I paid $4.95 to activate the card plus added $10.00. This card was purchased for use on vacation out of the country on 1/12/2013. After receiving the card, I registered it online and added my checking account (because of the bank to prepaid debit card transfer option). I successfully proceeded to transfer $500 on the card. I received an email stating, "Congratulations! Your bank account transfer has been... (read more)
★☆☆☆☆
“bad, bad , bad”
Written on: 04/01/2013
Not only is the cost very high for Western Union services, the service is terrible. When the mistake is theirs, they will not refund or correct the transfer. They just want to refund your money via check which takes 14 days. THEY HAVE OUR MONEY. THEY ONLY TAKE CASH OR DEBIT CARD. WHY NOT CORRECT YOUR MISTAKE. Hours on the phone trying to get my money back. HORRIBLE EXPERIENCE. uSE OTHER OPTIONS IF YOU HAVE THEM (read more)
Bbb7's Comment
Written on: 10/05/2013
Were you able to get your money back? How long did it take? Was it sent electronically to your bank or via check? I'm waiting for a refund and am getting very nervous by how long it is taking despite receiving a confirmation email from WU that it has been refunded.
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★☆☆☆☆
“WU said they paid funds. Yet my son said he didn't get it!”
Written on: 29/12/2012
2nd time sending $ to Ghana for my son. (He received the first amount no problem.) However, on the day he was leaving he went to WU handed in the form to receive $, they took the form and said the system was down. Once he was back home we went to retrieve the $ he didn't get and i was told they would have to do an investigation as it was showing it was paid out! Long story short they will do NOTHING! I wanted the paper with my sons signature showing he acknowledge he received it. I was told... (read more)
★☆☆☆☆
“Horrible Service”
Written on: 26/12/2012 by mbmavarez
I needed to send money to my brother who lives in Spain, I det up an account with Western Union and folloe the transfer through my bank account, WU received the funds according to them 3 business days after I completed the process on my bank, during this time they were unable to explain the status of my transaction nor could I find info using their transference track. Finally i received an email saying they received the funds but needed to verify my identity, at the end their system declined... (read more)
★☆☆☆☆
“They have ruined my Christmas.”
Written on: 20/12/2012
My sister was sending me money for Christmas that I was going to use to pay a doctor's bill. She used a credit card to do this. When I am finally able to get a ride to the store to pick it up I am told that she had to call and validate the information. She calls and they tell her they canceled it for security purposes. I call them and asked why they don't validate the information before the person goes to get the money. The first guy I talk to Ignores my question. I demand a supervisor and... (read more)
U2Beware's Comment
Written on: 02/01/2013
Western Union took $384.00 out of my bank account without my authorization! They would NOT give me any information even though it is my money. I had my bank order a report with the info. THE MONEY WAS WIRED TO PAKISTAN! How can this happen? I hardly ever use this account for transactions. They obviously never checked the woman Jessica Huntington's ID which is probably a fake anyway. Even the phone number she gave them is not operating. If it takes the rest of my life to get answers..I will investigate till I get answers! How dare Western Union not give me info when it's my ID. They should be shut down. Everyone beware cause it could happen to you.
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Twells2's Comment
Written on: 04/01/2013
Wester Union is getting crazy. I guess they has too much customers at the moment. I don't know the country you resides but you can try this services called RIA money transfer. They are efficient too. Enough of these nonsense from so called Western Union.
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Showing 41 - 50 of 245 Reviews
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Pontyboy77's Comment
Written on: 24/03/2013
5 day? thats nothing, iv been trying to find money i sent through direct to bank since dec only to be told it has been deposited into the recievers account but it wasent and still has not been put in, we now know it was put into the wrong account cos the bank account number that i supplied when doing it back in dec is not the one they put the money into, i still havent had it resolved