Western Union Money Transfer Reviews

★☆☆☆☆
1.3 / 5
345
9% of users recommend this
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Western Union Money Transfer

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Latest Reviews

★☆☆☆☆

“ Read below free transfer up to $4500 , £3000 or ...”

Written on: by 481Beck (1 review written)

Here is the invite that allows you to do the first transaction free up to $4500 , £3000 or €4000. I’ve been using TransferWise to send money abroad. Really easy and a lot cheaper than the bank! Sign up now and get your first transfer up to £3000 or $4500 for free. As a promotion, Transferwise gives its first time users a free transfer up to $4500 or £3000 or 4000 euro . I am not affiliated to this service in any way, but the link below is my referral link. Use it if you wish to get… Read Full Review

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★☆☆☆☆

“I phoned you guys one month ago and requested my...”

Written on: by Porter27 (1 review written)

I phoned you guys one month ago and requested my transaction records as emergency. I provided all my information over the phone and one of your representatives told me that you will send me the records within a month. I've waited for a month and finally received a letter from you but it's a customer access request form. That's so so so dissapointed to me because I've been waiting for a month and what I got wasn't what I requested lol. I provided all my fking information over the phoned and your… Read Full Review

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★★☆☆☆

“What's the Point????”

Written on: by JimmyG2000 (1 review written)

Once again...for the third successive time I've had to traverse London to find a Western Union oultlet that works to receive money.. The Western Union sign is everywhere but 90% of the little shops and so called outlets don't work, technical problems, computer not working, unbelievable poor standards and service! WORDS OF ADVICE!! Shut down these little outlets, shops and take your badge off the displays..Your reputation is being destroyed .. Concentrate only on main solid and dependable… Read Full Review

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★☆☆☆☆

“Their staff fault,but they refuse to refund the...”

Written on: by Lili20150727 (1 review written)

I was the first time use western union to send money , but it was the last time as well. I sent the money to my friend on Saturday, by Wednesday my friend told me because the account number is one number missing when I send the money , sohe been told can't take the money. It have to been refund to me. I went to the branch , found out the staff who do the transfer for me,she missing one number when she key in the account number to the computer, I been told to wait 48 hours to be refund. So went… Read Full Review

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★☆☆☆☆

“Appalling customer service from a U.S. company”

Written on: by Shenidan (5 reviews written)

I am a registered / verified user. Have transferred money before to my family but found I couldn't transfer anything at all. Website kept refusing to authorise the transfer. Visited Thomson travel to do it there and they had the same issue. Then my appalling customer service saga started. I logged a call with them and spent the next week going round in circles over the same issues despite me writing them down so a child could understand them! They blatantly ignore all previous correspondence… Read Full Review

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★★☆☆☆

“USD Exchange rate ”

Written on: by peConley423 (1 review written)

I send Money to the Philippines in USD and it gets exchanged for local currency, how is it or how is it calculated your getting less then the current rate Internationally. who sets the exchange rate I pay a fee in U.S. and in reality the receiver pays a fee also. are Western union's independently owned. just does not seem fair getting charged to send and for the receiver to get… Read Full Review

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★☆☆☆☆

“Horrible Customer Service.. never use WU”

Written on: by GisselleSharp (1 review written)

We had a family emergency, transferred money thru Western Union ...Horrible customer service.. could not contact any customer service phone number provided by them in India... Received no money and no email notifications as mentioned .. and WU says we did not respond.. so the transaction was cancelled at the end of the day....the only way we could reach them was to contact them to US numbers...., they say transaction has to be made again.......there is only one good I can say about WU with our… Read Full Review

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★★★★★

“fix this please”

Written on:

India has stopped taking usa money from western union to banks or for person to pick up. state bank of india says new law. I have sent previously but the wont take anymore. western union says in india they can' dispense from usa. why. I have had good luck previously with western union. its not their fault, something is going on in India with usa currency… Read Full Review

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★☆☆☆☆

“No, no, NO!”

Written on: by itcannotbe (1 review written)

I have used Western Union successfully for several years to make 2 money transfers to Africa from the UK. Recently I have nothing but problems. WU are not remotely interested. My telephone complaint was dealt with by someone who had a very poor grasp of the English language and obviously did not understand what I was telling them. (Neither the promised follow-up phone call or e-mail came). Replies to e-mail complaints did not address the problem either and I was not refunded the money which… Read Full Review

Itcannotbe's Response to itcannotbe's Review

Written on:

Correction - should have said 2 money transfers per month to Africa from the UK

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★☆☆☆☆

“bad customer service, assurance but no result , ”

Written on: by rsiyan (1 review written)

bad customer service, assurance but no result , even after a year payment was not available . conversation back and forth , spent almost two hours each time then I call my receiver to check with agent but denied each time experience bad than terrible… Read Full Review

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★☆☆☆☆

“Unreliable, lies, and terrible customer service DO NOT...”

Written on: by McKinnonxx377 (1 review written)

I tried sending $100.00 to a friend of mines son---(the friend of mind died and his son had no way to get to his fathers funeral) There was "an error on the pay out side" was what I kept getting told. I have at this point spent over 5 and a half hours on the phone with no resolve in the past 38 days in getting a refund. The customer service will continually lie to you to get you off of the phone, hang up on you, or you will be able to hardly understand the customer service reps. I an closing… Read Full Review

Rsiyan's Comment

Written on:

same thing with me I sent money to guy who desperately needed for eye operation
from aug 2014 to may 2015 money is not deliveded so much calls wu but no result even on 100 doller paid fees $10 terrible . DDDDDoooo noooot belive what the say . no reeeesults. frustrated from service. 0 fees transaction excuses . then talk to customer service . they will suggest to go to wu agent and pay fees. then what it means 0 fees on line on credit card . all fraud. careful Find other way
thanks ranjit

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★☆☆☆☆

“i wouldn't even give this place a single star. ”

Written on: by onRalston311 (1 review written)

They have the worst customer service and it is a nightmare getting your money. Had to call my sister to have her talk to headquarters to square everything out and make a formal complaint. I told her to use Venmo. But she didn't listen. I think she will now. The girls at the 901 south Bristol Santa Ana location are horrible. The way they treated the guy before me was just as frustrating. … Read Full Review

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★★★★☆

“refunded my money transfer MTCN nos.287-688-2756 ”

Written on: by JOSEPHCHYE1952 (1 review written)

On this date 8/May/2015. I had send money to nigeria and it was refundeddue to your team result. Pleas let me know why. I had checked with the POLICE here Commerical Affair dept. and was told that they didnot given western union any instruction etc. I had a case in court sometimes back and it was proved that i did nothing wrong also was heavily supporfting westernu union organisation in service and had never once make any claim from you. my case in court was settle the the Police had withdraw… Read Full Review

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★☆☆☆☆

“Avoid this company like anything the worst service ever”

Written on: by Eliezerc456 (1 review written)

I have been with western union since 2004 that makes it 11 years now. I have used their in shop service and online. The online service has to be one of the worst thing ever. You may ask why you were using them for such a long time if you don’t like them. The simple reason “Need” I didn’t have any other option. All the other companies either needed to me to go into their shops which is not possible for me due to my job or They don’t have online system and bank is not an option when… Read Full Review

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★☆☆☆☆

“the most horrible and nasty company i have ever dealt with”

Written on: by achia35 (1 review written)

I am in the UK but my mum leave in Ghana and was not well so I wanted to send her some money through western Union for her medical treatment. I sent the £100 through the so called faster online service on the Wu website and immediately, wu took the money out of my account and straight away sent me an email saying my details on my Wu transaction doesn't march my bank account details so my transaction has been declined. I immediately called their customers service number which goes to India… Read Full Review

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★☆☆☆☆

“I hate this company ”

Written on: by Perryyb480 (1 review written)

I went out of town and ran out of money. I had a relative send me money and wasn't able to get it. Now I have to sleep in my car. I always used moneygaram but decided to use this dam company this once. Worst mistake ever. Don't use this company trust me. My dad warned me about western union. I learned the hard way. See for your self if you don't believe me. Good luck with customer service. I hate this company… Read Full Review

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★☆☆☆☆

“50 euros have disappeared???”

Written on: by Lilianab187 (1 review written)

I made reservations at a small, family-owned inn in the French countryside (I live in the US). I've been to the area before and am familiar with the inn, etc. They asked for a deposit of 50 euros in advance. I sent it via Western Union to the bank account of the inn. Over a week now, and they haven't received any money. All Western Union will tell me is that one of their "agents" in France has "picked up" the money. They tell me I can "assume" that the deposit has, or will be made. For… Read Full Review

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★☆☆☆☆

“Transfer”

Written on: by marianaorsini (1 review written)

Yesterday a friend from London transfered £400 for me (I'm in Belo Horizonte - Brazil). Western Union told us that the money would arrived very quick with no problem (so I was believing that it would happen and I made plans -including plans for payments- for the day based on this fact.) Ok, the money arrived quick, but I don't know why (as my friend filled all the informations correctly) the name of the person who would take the money here came inverse. With that they didn't let us take the… Read Full Review

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★☆☆☆☆

“Worst Ever! Lied to and took my money under false promise”

Written on: by alwaysdotherightthing (0 reviews written)

I went to Western Union this morning because I needed to get money into my out of state bank account quickly. To be sure it would be there when I needed it, I called my bank to confirm that they would make the funds immediately available. They said they would be available right away when it hit the account. I asked the counter rep several times to make sure that the money would be available in minutes in my bank account. Was told Yes that if I provided the routing and account number it would… Read Full Review

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★★☆☆☆

“nightmare to get a balance”

Written on: by 434Lloyd (1 review written)

I was urged to get a money transfer balance, I have 5 weeks in this deal till today I DONT HAVE NOTHING, is a truly nightmare, I called in Spanish and English, everyone told me that my problem is fixed but then call me to tell me that they need more information about me, ???, I don not what else to do with this company… Read Full Review

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