Western Union Money Transfer Reviews

★☆☆☆☆
1.2 / 5
9% of users recommend this
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Western Union Money Transfer

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Latest Reviews

★★★★☆

“Good experience”

Written on: 18/07/2014

I have been using this service for past 1year. Advantages: Highest exchange rate in the market. No hurdles in processing the transaction. Very good,user-friendly website and mobile app. Disadvantages: 4-5 days for acc-acc transfer to India.If you are in no rush of money in ur reciepent's account, we can go for this online service. Transaction tracking needs lot of information to be filled. Customer care was decent enough. Seems like they are not properly trained. … Read Full Review

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★☆☆☆☆

“Took money from bank even when cancelled transfer”

Written on: 16/07/2014 by Chance228 (1 review written)

STAY AWAY! Horrible experience today with them. It appears you transfer money after giving all your info, they TAKE it out of your bank and THEN tell you to phone them on a £1 a min number or they won't transfer the money. I cancelled it immediately. You can't email them as the form doesn't let you, so you HAVE to call their number and they NEVER recognise your ID or the ID for the transfer you were emailed. AFTER you have cancelled immediately........they say they will refund you in 48 hours… Read Full Review

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★☆☆☆☆

“Western Union Delivers The Worst Experience”

Written on: 11/07/2014 by 125Price (1 review written)

I sent money to mom like I have been doing for the last three years, I received my confirmation and left the store just to get a call from someone pretending to be from "Western Mumble Mumble.." with the thickest accent, sounds like an Indian accent, he wanted my MTN numbers, I asked him to identify himself and he failed to do so, the caller ID did not show WU so I thought he was a scammer and asked him to "Go learn some english and call me back, or have someone fluent in the language call me… Read Full Review

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★☆☆☆☆

“Never use WU!”

Written on: 24/06/2014 by uyBroussard133 (1 review written)

I'm in Bangkok, Thailand at the moment and I had my mother send me some money since I lost my wallet here but apparently the Western Union @ 76 St. & Roosevelt ave in NY decided to send the money to Bangladesh when my mom specifically wrote out Bangkok, Thailand. How the hell can u be so stupid. Now because of your stupidity, I'm now stuck in a country with no money for food. I understand that I won't die if I don't eat for a day but if this was a life and death situation, God knows where I… Read Full Review

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★☆☆☆☆

“Worst experience !”

Written on: 20/06/2014 by 284Johnson (1 review written)

I transferred money to my sister two times via WU And both time my transfer got cancelled and I was supposedly to get my transfer back. It took almost a month to get my transferred money back and they do NOT refund the service fees. I sent it via a different company and I did not have ANY issues !!!! this was my worse experience of money transfer and I will try never to use WU again and will tell all my friends not to use it… Read Full Review

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★☆☆☆☆

“I send money every month at least twice to...”

Written on: 10/06/2014 by Akoaya (1 review written)

I send money every month at least twice to international destinations.They claim that every $2 that you pay as charges earn you points.Everytime I send money,they ask me to give my phone number in order to access my transactions.After 3 years I call them to find out how many reward points I have.they come up with some BS that they cannot access the points I had accumulated so they give a new number and that all my points are going to be transferred to my new membership number after 48 hours… Read Full Review

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★☆☆☆☆

“Pathetic Service ! ”

Written on: 10/06/2014 by 462MacKenzie (1 review written)

The time your money transfer can take is 5 business days to infinite days. Terrible service… Read Full Review

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★★☆☆☆

“I will never use Western Union again”

Written on: 08/06/2014 by Alexandra100 (1 review written)

It is too stressful and time consuming to use Western Union. They took too much personal information. Then, they put money on hold, without any notice or explanation. Then, I spent hours on phone trying to reach them and answer more very personal questions. Meanwhile, I got a call from a notorious scam number who impersonates Western Union Security. Somehow, he already knew about that transaction… Read Full Review

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★☆☆☆☆

“Tired Customer”

Written on: 07/06/2014 by meetchylove (1 review written)

I don't know why i have to go to at least three offices every single month for the sole purpose of getting mmmyy money. These offices never ever have money to pay a transfer but yet they open to receive them. These representatives need to understand that transfer involve collecting from one point and giving it at another one. My transfers always fall between $250 and $400,it is unacceptable that i get " I DON'T HAVE CASH " every time, i'm tired of it and this need to be fixed. Michelle… Read Full Review

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★☆☆☆☆

“call to complete this transaction”

Written on: 07/06/2014 by KadynFarrell459 (1 review written)

pathetic service, i was told to call a number in order to complete a transaction, however on calling the number all i got was an out of office hours notice… Read Full Review

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★☆☆☆☆

“Horrible customer service”

Written on: 04/06/2014 by Maeve112 (1 review written)

Please avoid them if you could !! The customer service line is not helpful at all and very rude.They just hang on you and does not even understand their own system to advise people. Please stay away and don't waiste your time to call them.A very poor service and no wonder why the poor rating is consistent everywhere. You've been warned !!… Read Full Review

Merttsm's Comment

Written on: 05/06/2014

What a waste of time and money! I spent over two hours trying to send money online and over the phone, and then speaking with 3 customer service agents who politely read a script but were useless. They could not explain why my money transfer was declined. The only advice i got was "go to an Agent in person". Very disappointing experience.

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★☆☆☆☆

“NEVER USE THEM - TRY ANYTHING ELSE”

Written on: 03/06/2014 by Rominger (1 review written)

Online site promises all sorts of things and delivers none of them. Most of their agents have cash limits and will give your recipients money orders which have to cashed (for a fee) somewhere else. Do not use Western Union. Their phone support people read statements off a sheet and might as well be robots. This is a terrible company and there are so many other ways to move money now. Let them go out of business as they deserve. … Read Full Review

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★☆☆☆☆

“why is my date of birth relevant”

Written on: 22/05/2014 by michaelrosy (1 review written)

i ordered and paid for a money transfer on 19th may to durban south africa. the recipient was unable to pick it up until i phoned western union to give them my date of birth. why???????????? no one called me to ask any questions, just refused to pay out until i contacted them.i was not advised at the branch there would be a problem. i will not use them again. i expect its the american parent company buying in to the us government paranoia… Read Full Review

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★☆☆☆☆

“They deduct your funds immediately, but return them...”

Written on: 17/05/2014 by Alison219 (1 review written)

Western Union is the most disgusting enterprise I have ever dealt with. After using them several times they decided, without explanation, to cancel my transfer to my friend. No reason. No explanation. It is just a business decision - they said. What??? This makes no sense at all. So my recommendation is that you avoid WU at all cost because attempting to use them will cause you loss of time, grief by not getting the funds to your recipient in a timely manner and you will have to wait until THEY… Read Full Review

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★☆☆☆☆

“Remitlite.com never make a mistake to use this service”

Written on: 07/05/2014 by Strong1983 (1 review written)

This is the worst service to send money to India. I made a mistake so what to make sure no one else does the same. Price that they will show will be higher but you will always get a 1 rupee or more less than what you were promised. So if you are sending $3000 you will end up making a loss of Rs3000.00 + $3.00 Service fee for US and $3.00 service fee for india A total loss of at least Rs 3400 + it will take 2 weeks for the money to be deposited to your bank account in India. Plus there is… Read Full Review

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★☆☆☆☆

“35.00 to send 300.00 total ripoff”

Written on: 04/05/2014 by Vanessa181 (1 review written)

To charge $35.00 to send $300.00 domestically is ridiculous… Read Full Review

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★★★★☆

“Representatives simply need to have accurate facts and...”

Written on: 29/04/2014 by Selena362 (1 review written)

Representatives simply need to have accurate facts and information to give to customers… Read Full Review

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★★★☆☆

“Doughs review”

Written on: 26/04/2014 by Fixme1 (1 review written)

Want reason why transaction cancelled . Trying to get my fiancée home for my long service and you cancelled now she's stuck there and my family is sad… Read Full Review

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★☆☆☆☆

“Worst company, i have ever dealt with. VERY unprofessional”

Written on: 16/04/2014 by MichaelNickerson (1 review written)

Besides having trouble with Western Union on numerous occasions, I still went against my better judgement and used them last month. The closest W.U to me is 30 mins away. I use these transactions to deal mostly in car parts from reputable distributors. Well on this particular day, I sent my $$$ drove home and as soon as I got into my driveway I received a phone call saying " I am no longer allowed to do wusiness with W.U"?!?. That was it, they couldn't give me any explanation as to why. I had… Read Full Review

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★★★★★

“Used for the first time, really pleased”

Written on: 08/04/2014 by psRankin250 (1 review written)

I used Western Union for the first time yesterday and paid WU Pay through my bank account. I made a mistake of not completing the transaction first so I just put my own reference number. When I finally completed my transaction, I received the notification e-mail saying the importance of the reference number. I had this scary vision of my money just going around their system, with no destination. It didn't help that I read some of the reviews on this site after and really panicked. In short, I… Read Full Review

Rubenpm's Comment

Written on: 16/04/2014

Nice, I have a similar problem because my bank site has not a space for entering a Reference Number. So I put the reference in the Motive field. I just sent an email for trying solve this problem. I get a hope reading your comment.

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