Western Union Money Transfer Reviews

★☆☆☆☆
1.2 / 5
9% of users recommend this
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Western Union Money Transfer

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Latest Reviews

★☆☆☆☆

“this company sucks amercans ripping off the world they...”

Written on: 12/12/2014 by onJohnston235 (1 review written)

this company sucks amercans ripping off the world they should be shut down I hope the children of this company know that they were feed and clothed from thieft of other peoples money I hope your familys root in hell for a thousand life times I will spend my time telling the truth about this company and will post my disgust about them in my front window of my bisness for years to come I wont stop till this company closes … Read Full Review

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★☆☆☆☆

“Horrible Service”

Written on: 10/12/2014 by frustrated_customer123 (1 review written)

This is the most horrible money transfer service. They say that the money is transferred but is not available when you try to pick it up. After multiple calls to customer care who know nothing about the issue , the money is still not there. I will never use this service again… Read Full Review

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★☆☆☆☆

“validation”

Written on: 04/12/2014 by Kaileei221 (1 review written)

I deposit my money for emergency pick up 10 hours after it was not ready for collection Phoned customer service more than 7 times told having technical difficulties and my money will be ready within 10mins and it never happen until I gave up. I don't know how long its gonna take for my money to be validated. It will be great if I will be able to speak to validate team to sort out such problems… Read Full Review

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★★★★★

“Excellent”

Written on: 27/11/2014 by Choshak (1 review written)

Was at Western Union (Mavis & Burnhamthorpe) today and let me tell you how helpful and an excellent job the gentleman did to help me. I wanted to send money to Middle East and exchange some American and also some pounds.He gave me the best deals that i did not see at the bank. Let me tell you i went to the banks but i felt like i was getting robbed. This young man helped me a lot. Amazing place to exchange or etc. I now know where to go. Thank you… Read Full Review

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★☆☆☆☆

“Western Union disinterest”

Written on: 25/11/2014 by Janaeu40 (1 review written)

These people are a complete waste of time.One man claims to be the CEO and a woman who is his gate keeper. It took me 3 days to collect my money in Semarang Indonesia. I tried 10 places listed on the website before one accepted my business. After 30 minutes run around they refused to proceed as they did not trust me. I arrived with my MTCN number and valid passport. I eventually received my money 3 days after it was sent. The office that dispensed the money demanded my finger print before they… Read Full Review

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★☆☆☆☆

“hopeless and rude company”

Written on: 19/11/2014 by dachshund2 (1 review written)

Tried to send an urgent payment to family in India. I used the on line system transferring £400 of my funds from my bank account to western union to send. I correctly used the reference given to me. Western Union have my money but refuse to send it stating in an email that my western union account wasn't in the same name as the bank transfer. Oh was that because my bank account used my initial instead of my full name??????? Customer service will not give me a reason why my transaction was… Read Full Review

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★☆☆☆☆

“Wost Customer Service and Company in General”

Written on: 17/11/2014 by GustavoWilloughby61 (1 review written)

I had to get money to a vendor immediately so Western Union was the only way I could do it. After dealing with the b.s. of their website I finally went into a branch to send it. So I sent the money with the money in minutes option. The next day I get a phone call saying my money has been put on hold and I have to call to get it approved. After 10-15 minutes waiting for a human. I get some one who can barely speak english on the line and they run me through crazy questions. Then after a quick 5… Read Full Review

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★☆☆☆☆

“Twice I sent $ 100.00 dollars to a lady in Argentina...”

Written on: 15/11/2014 by DestineeMeredith438 (1 review written)

Twice I sent $ 100.00 dollars to a lady in Argentina that won a poetry contest using Western Union and Twice the transaction was rejected, but a pop up came up telling me that I was able to resolve the issue by using the “bill pay” feature from my bank, meaning that I can authorize my bank to send them the money electronically and so I did twice and twice I got an email from Western Union telling me that my money had been refunded to my bank account and that it will take seven business days… Read Full Review

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★☆☆☆☆

“THE FASTEST WAY TO TAKE MORE OF YOUR MONEY!”

Written on: 14/11/2014 by Jaidynb280 (1 review written)

I purchased a money order for my best friend for $50. Sent it via standard mail along with a card and almost 2 weeks later she never received it. Now I'm trying to play detective and figure out WHO cashed it and Western Union wants to charge me another $15 to $30 just to find out what happened to this mysterious money order. It is not even guaranteed that they will even refund my money. Lesson learned and let this be a cautionary tale to whoever is reading this. Do not trust standard mail or… Read Full Review

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★☆☆☆☆

“Still trying to get my money refunded”

Written on: 09/11/2014 by Wilson188 (1 review written)

About 3 1/2 months ago I processed a money transfer online for 1200.00 US and after a month of it not going through I called was told they needed additional info. After supplying said info, I was told that the transaction would be able to go through...yet after a week of waiting I called back and they asked for more additional information about the receiver. I supplied said information and then waited another week and called back being told that the transaction is still being processed and to… Read Full Review

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★☆☆☆☆

“worst worst worst !!”

Written on: 21/10/2014 by Hollisay287 (1 review written)

First of all I think they have the poorest customer service telling incorrect status. For a company that is 100+ years I am sorry to say one must stay away from this company… Read Full Review

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★☆☆☆☆

“HORRIBLE SERVICE: STAY AWAY”

Written on: 15/10/2014 by 1983O'Grady (1 review written)

Do yourselves a favor and DON'T use Western Union. I tried to send money online to my sick son. My first attempt at sending $1300 resulted in a "Transfer did not go through. Please try again" message. I tried again. Same message. I found another way to wire my son the money. However, the $2,600 + $50 in fees were pulled from my bank account. When I called to complain and finally got to speak to a manager, I was told that my money would be released immediately and that "because that's the way… Read Full Review

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★☆☆☆☆

“Do Not Use This Service”

Written on: 02/10/2014 by Paula115 (1 review written)

After being approved to send a transfer to the UK, the system would not allow me to send it. I spoke with six customer service reps who all read from a script and kept transferring to someone else. I was disconnected twice and then told that their system is not compatible with Safari, Chrome and Foxfire...really? Do not use this service… Read Full Review

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★☆☆☆☆

“Worst service ”

Written on: 12/09/2014 by Keenezz204 (1 review written)

I sent money to India. For no reason they cancelled my transaction . When I called up customer service they did not give me any reason . Then when I checked my bank account they had debited money from it. I waited for 3 days and I did not get the money back. I was in urgent need for that money. When I called up customer service they told me that it might take 7 days . 7 days to get my own money back is ridiculous. It was an emergency and I have no means of sending money now because they will… Read Full Review

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★☆☆☆☆

“Unacceptable experiance”

Written on: 03/09/2014 by IMRANGHANI (1 review written)

i had cancelled my transaction and western union still took the money out of my account, they kept saying that they sent the fax to lloyds bank to put the money back in my account which they didsnt as lloyds bank kept checking with their department for me. i would reccomend everyone to stay away from western union as they are rip offs and and quick to take ur money but slow to give back. DO NOT USE THIS SERVICE EXTREMELY SHITEEEEEE… Read Full Review

Areeves5555's Response to IMRANGHANI's Review

Written on: 08/09/2014

During an online transaction Western Union online took money from my account and then cancelled the transaction with no reason provided, also stating that I will have to wait 7 days for the money to reappear in my bank account. This has happened to me twice and to wait 7 days for the return of my own money is criminal. It is as if they are trying to earn interest at your inconvenience. Western Union should review the transaction before taking the money from your card, not take the money then cancel the transaction and hold onto your money for 7 days, THE FINANCIAL OMBUDSMAN SHOULD LOOK INTO THIS KIND OF PRACTICE.

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★☆☆☆☆

“Could not receive the money!!!!”

Written on: 30/08/2014 by rmDavis331 (1 review written)

Hello, My relative sent me 6,600 dollars from Saudi Arabia to Philadelphia. I tried to receive the money from 5 different agents but they said they do not carry that much of money. I called the customer service of western union number to get the agent location, but they gave me the wrong number and wrong address. What a service. Thank you for your time. I would not recommend this to my beloved ones… Read Full Review

Bholi10's Comment

Written on: 31/08/2014

We had the same experience they took the money and than declined.

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★☆☆☆☆

“Rip off”

Written on: 26/08/2014 by Chase53 (1 review written)

Went to send $300 within the USA...they wanted $25 charge! Only $6 to send the same amount to Latin America? How does that compute? I went to Walmart instead where it was $9.50 to send the same amount instantly. Still too much, but a significant savings over Western Union. To me this is designed rip off of the poor and non banked people. Yet, the banks also are charging even more than that to bankwire such a small amount. Bankers and Western Union are going to price themselves right out of… Read Full Review

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★☆☆☆☆

“spend 3 hours get nothing”

Written on: 15/08/2014 by Brennanwh38 (1 review written)

after spending three hours both on line and on the phone we still are unable to send money to a relative in need. we have NEVER had a credit card declined and yet were told that it was a problem with our card information. when we thought we finally had gotten the money thru we got a phone call from WU...the call dropped and I immediately called back but was told that because i didn't answer they had cancelled the transaction! Although all the people were very polite no one was able to help… Read Full Review

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★☆☆☆☆

“A ploy to take cash and not pay?”

Written on: 12/08/2014 by Harmonyb1980 (1 review written)

I've noticed a certain anomaly on the WU website since last year. If you attempt to resend money to the same party, it will write the wrong receivers address. They know about it, they've admitted it on the phone but guess what? Yep I forgot it was there and resent money to my dad in Nigeria. Till date, 7 weeks later, no money paid out because of an address they jumbled up, and no refund paid back even though I have an email claiming they will refund the money. I've seen other reviews and… Read Full Review

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★☆☆☆☆

“DO NOT USE WU”

Written on: 08/08/2014 by AlessandroMcElroy (1 review written)

Transfer of money was cancelled Western Union held on to my money for 12 weeks After threatening them with the Police and the Financial Ombudsman they paid in 24 hours If they give you hassle just use the .financial-ombudsman. … Read Full Review

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