Western Union Money Transfer Reviews

★☆☆☆☆
1.3 / 5
339
9% of users recommend this
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Western Union Money Transfer

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Latest Reviews

★☆☆☆☆

“Horrible Customer Service.. never use WU”

Written on: 23/06/2015 by GisselleSharp (1 review written)

We had a family emergency, transferred money thru Western Union ...Horrible customer service.. could not contact any customer service phone number provided by them in India... Received no money and no email notifications as mentioned .. and WU says we did not respond.. so the transaction was cancelled at the end of the day....the only way we could reach them was to contact them to US numbers...., they say transaction has to be made again.......there is only one good I can say about WU with our… Read Full Review

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★★★★★

“fix this please”

Written on: 14/06/2015

India has stopped taking usa money from western union to banks or for person to pick up. state bank of india says new law. I have sent previously but the wont take anymore. western union says in india they can' dispense from usa. why. I have had good luck previously with western union. its not their fault, something is going on in India with usa currency… Read Full Review

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★☆☆☆☆

“No, no, NO!”

Written on: 31/05/2015 by itcannotbe (1 review written)

I have used Western Union successfully for several years to make 2 money transfers to Africa from the UK. Recently I have nothing but problems. WU are not remotely interested. My telephone complaint was dealt with by someone who had a very poor grasp of the English language and obviously did not understand what I was telling them. (Neither the promised follow-up phone call or e-mail came). Replies to e-mail complaints did not address the problem either and I was not refunded the money which… Read Full Review

Itcannotbe's Response to itcannotbe's Review

Written on: 31/05/2015

Correction - should have said 2 money transfers per month to Africa from the UK

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★☆☆☆☆

“bad customer service, assurance but no result , ”

Written on: 29/05/2015 by rsiyan (1 review written)

bad customer service, assurance but no result , even after a year payment was not available . conversation back and forth , spent almost two hours each time then I call my receiver to check with agent but denied each time experience bad than terrible… Read Full Review

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★☆☆☆☆

“Unreliable, lies, and terrible customer service DO NOT...”

Written on: 12/05/2015 by McKinnonxx377 (1 review written)

I tried sending $100.00 to a friend of mines son---(the friend of mind died and his son had no way to get to his fathers funeral) There was "an error on the pay out side" was what I kept getting told. I have at this point spent over 5 and a half hours on the phone with no resolve in the past 38 days in getting a refund. The customer service will continually lie to you to get you off of the phone, hang up on you, or you will be able to hardly understand the customer service reps. I an closing… Read Full Review

Rsiyan's Comment

Written on: 29/05/2015

same thing with me I sent money to guy who desperately needed for eye operation
from aug 2014 to may 2015 money is not deliveded so much calls wu but no result even on 100 doller paid fees $10 terrible . DDDDDoooo noooot belive what the say . no reeeesults. frustrated from service. 0 fees transaction excuses . then talk to customer service . they will suggest to go to wu agent and pay fees. then what it means 0 fees on line on credit card . all fraud. careful Find other way
thanks ranjit

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★☆☆☆☆

“i wouldn't even give this place a single star. ”

Written on: 08/05/2015 by onRalston311 (1 review written)

They have the worst customer service and it is a nightmare getting your money. Had to call my sister to have her talk to headquarters to square everything out and make a formal complaint. I told her to use Venmo. But she didn't listen. I think she will now. The girls at the 901 south Bristol Santa Ana location are horrible. The way they treated the guy before me was just as frustrating. … Read Full Review

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★★★★☆

“refunded my money transfer MTCN nos.287-688-2756 ”

Written on: 08/05/2015 by JOSEPHCHYE1952 (1 review written)

On this date 8/May/2015. I had send money to nigeria and it was refundeddue to your team result. Pleas let me know why. I had checked with the POLICE here Commerical Affair dept. and was told that they didnot given western union any instruction etc. I had a case in court sometimes back and it was proved that i did nothing wrong also was heavily supporfting westernu union organisation in service and had never once make any claim from you. my case in court was settle the the Police had withdraw… Read Full Review

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★☆☆☆☆

“Avoid this company like anything the worst service ever”

Written on: 01/05/2015 by Eliezerc456 (1 review written)

I have been with western union since 2004 that makes it 11 years now. I have used their in shop service and online. The online service has to be one of the worst thing ever. You may ask why you were using them for such a long time if you don’t like them. The simple reason “Need” I didn’t have any other option. All the other companies either needed to me to go into their shops which is not possible for me due to my job or They don’t have online system and bank is not an option when… Read Full Review

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★☆☆☆☆

“the most horrible and nasty company i have ever dealt with”

Written on: 27/03/2015 by achia35 (1 review written)

I am in the UK but my mum leave in Ghana and was not well so I wanted to send her some money through western Union for her medical treatment. I sent the £100 through the so called faster online service on the Wu website and immediately, wu took the money out of my account and straight away sent me an email saying my details on my Wu transaction doesn't march my bank account details so my transaction has been declined. I immediately called their customers service number which goes to India… Read Full Review

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★☆☆☆☆

“I hate this company ”

Written on: 26/03/2015 by Perryyb480 (1 review written)

I went out of town and ran out of money. I had a relative send me money and wasn't able to get it. Now I have to sleep in my car. I always used moneygaram but decided to use this dam company this once. Worst mistake ever. Don't use this company trust me. My dad warned me about western union. I learned the hard way. See for your self if you don't believe me. Good luck with customer service. I hate this company… Read Full Review

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★☆☆☆☆

“50 euros have disappeared???”

Written on: 14/03/2015 by Lilianab187 (1 review written)

I made reservations at a small, family-owned inn in the French countryside (I live in the US). I've been to the area before and am familiar with the inn, etc. They asked for a deposit of 50 euros in advance. I sent it via Western Union to the bank account of the inn. Over a week now, and they haven't received any money. All Western Union will tell me is that one of their "agents" in France has "picked up" the money. They tell me I can "assume" that the deposit has, or will be made. For… Read Full Review

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★☆☆☆☆

“Transfer”

Written on: 26/02/2015 by marianaorsini (1 review written)

Yesterday a friend from London transfered £400 for me (I'm in Belo Horizonte - Brazil). Western Union told us that the money would arrived very quick with no problem (so I was believing that it would happen and I made plans -including plans for payments- for the day based on this fact.) Ok, the money arrived quick, but I don't know why (as my friend filled all the informations correctly) the name of the person who would take the money here came inverse. With that they didn't let us take the… Read Full Review

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★☆☆☆☆

“Worst Ever! Lied to and took my money under false promise”

Written on: 24/02/2015 by alwaysdotherightthing (0 reviews written)

I went to Western Union this morning because I needed to get money into my out of state bank account quickly. To be sure it would be there when I needed it, I called my bank to confirm that they would make the funds immediately available. They said they would be available right away when it hit the account. I asked the counter rep several times to make sure that the money would be available in minutes in my bank account. Was told Yes that if I provided the routing and account number it would… Read Full Review

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★★☆☆☆

“nightmare to get a balance”

Written on: 24/02/2015 by 434Lloyd (1 review written)

I was urged to get a money transfer balance, I have 5 weeks in this deal till today I DONT HAVE NOTHING, is a truly nightmare, I called in Spanish and English, everyone told me that my problem is fixed but then call me to tell me that they need more information about me, ???, I don not what else to do with this company… Read Full Review

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★☆☆☆☆

“Do not use it”

Written on: 19/02/2015 by yjOwens414 (1 review written)

I was sent money from Oman,and I live in the UK.Each time I went to collect the money the ref no wouldn't show in their system.So the agency rang the head office and he was advised not to pay me and he told me to go to TRAVELEX and they might be able to help me.I went to TRAVELEX and they told me the transfer was made through WESTERN UNION,so they rang the WESTERN UNION & they were told there was a problem with the transfer.I went back to WESTERN UNION they told me they stiill couldn't find… Read Full Review

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★☆☆☆☆

“Worse than terrible”

Written on: 18/02/2015 by Neal277 (1 review written)

We are a non-profit organization & have been sending money to Haiti to feed school kids in a village there, but recently they told us there may be "fraud" & stopped us from sending money & wanted documentation proving who we are. ok we are fine with them checking that out, but that was sent a month ago to them by email attachments, and have heard nothing. tried to send more money but it was denied, but couldn't tell us why. they called us again & passed us around to different people that we… Read Full Review

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★☆☆☆☆

“Terrible customer service-Avoid using WU for money...”

Written on: 10/02/2015

A simple wire transfer should not take 1.5 hours to process (incorrectly after server iterations and an escalation to a supervisor). I went to a local pharmacy and used their WesternUnion phone to call customer server and process the details of the transfer. Once processed the store clerk finalized the transaction and confirmation. I am not sure where their call center is located, but multiple mistakes were made from the sender's name, address and recipients details. After asking the agent to… Read Full Review

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★☆☆☆☆

“Very poor customer service and very unreliable too”

Written on: 01/02/2015 by Padillaxn227 (1 review written)

Customer service is very poor and the agents very dishonest. Transactions are cancelled without any proper reasons and they take 7 days to refund your cash. The customer service agent even gave me a wrong name and I couldn't trace them back when I called with follow up details. I was very disappointed!… Read Full Review

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★☆☆☆☆

“really bad customer dealing for online transfers...”

Written on: 09/01/2015 by Fallon16 (1 review written)

My family members are living abroad so i send money every month through western union first they have got indian call center who dont know what to do how to solve the problems n very very rude if you give them money transfer number they will pass you in different department then they ask you the same questions then put you on hold for half an hour then come back with sir/madam we will call u in five mins and they will never call you back but they will take money from ur account they refund even… Read Full Review

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★☆☆☆☆

“WHAT A DISGRACEFUL COMPANY!!!!!”

Written on: 04/01/2015 by 144Bowman (1 review written)

In Prague yesterday we very nearly got supremely ripped off by these money sharks. My husband was about to sign the long printed slip of paper the clerk handed him when I suddenly noticed that they were going to levy a 27% fee!!!!!! Couldn't believe it. Said no way, please give us our cash sterling back. He then said okay, I will charge you 5%. Still did not want to pay such a fee as just getting money from an ATM and being charged 2% by your bank is best way. DO NOT UNLESS YOU ARE… Read Full Review

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