HSBC Offshore Banking Reviews

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★★☆☆☆
1.8 / 5
33% of users recommend this
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HSBC Offshore Banking

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Latest Reviews

★☆☆☆☆

“Terrible”

Written on: 18/09/2013

Been with HSBC expat for just over a year. Zero customer support and they are happy to give you another phone number to try when you ask a question - which will be an automated system. It will take months to open an account, and forget trying to see anyone in person even if there is a branch where you live. I am from Canada, the service so far at HSBC has been fourth world at best. Avoid - I should have done more research… Read Full Review

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★☆☆☆☆

“HSBC, the most awful offshore bank ever.”

Written on: 28/03/2013

JUST DON'T DO IT!!!!!!!!!!!!!!!!!! I hope this message will help somebody not to do the same mistake I unfortunately did. My experience with HSBC has been and is currently a nightmare. For any current account or particularly for any funds investment contract you open the counterpart HSBC representative is in tittle to receive a commission percentage from HSBC bank, that's all they are after. The type of funds recommended by any HSBC advisor/relationship Managers are not meant to let you earn… Read Full Review

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★★★☆☆

“It's okay for offshore banking”

Written on: 01/11/2012

I think 1 and 2 start is really under-rated, and the complains are unmerited for. I am a premier customer, and the service is decent. However, they have closed over 40 branches worldwide recently, and 2 of those branches were my account. I didn't like their process of closing my accounts...it was not explained, or handled properly… Read Full Review

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★☆☆☆☆

“Worst bank I've been with”

Written on: 15/02/2012

This bank used to be fine, with a good service, but then it all slid downhill as they changed their service. Because we took out a mortgage with them whilst living abroad, we were told we had to open an account with them. I've never had to do this before but wasn't overly concerned; it was free banking. The team in Channel Islands were good, always contactable by phone or email, quick to respond, etc. Then they moved their call centre to India. I don't have a problem with these call centres for… Read Full Review

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★☆☆☆☆

“Avoid HSBC offshore like a plague”

Written on: 13/01/2012

If you are thinking about being a HSBC offshore customer, consider the following: 1) They are totally vague about their remittance charges. If you would like to transfer money out of your account, they will never tell you how much the… Read Full Review

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★☆☆☆☆

“Nothing but worry and stress.”

Written on: 19/09/2011 by mrjohnnyh (1 review written)

Nothing but worry and stress. Awful time, so stressfull and so much worry. Don’t hand over large amounts of money to these guys, stick to UK banks you can trust and have come back on. With HSBC offshore, you never get an answer, you never get speak to anyone that understand you or listens to you. Really glad now and relived, I have closed the HSBC accounts, and my money is back in a large UK blank. … Read Full Review

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★★★★★

“Best offshore and international banking service I've...”

Written on: 23/01/2011

Best offshore and international banking service I've found… Read Full Review

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★☆☆☆☆

“I have been an HSBC Offshore banking customer for 7...”

Written on: 22/04/2010 by JohnHardy (1 review written)

I have been an HSBC Offshore banking customer for 7 years. In all that time, I have adhered to their terms and conditions at all times, but have found them to be a lumbering bureaucratic monster who demand that all serious correspondence is done my mail.

Over two weeks ago, I found that I could no longer perform internet banking. As this is the only way I could access my account (my card from them stopped working over a year ago, for some reason), and as all my money was in this account, then… Read Full Review

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Madie's Response to JohnHardy's Review

Written on: 19/02/2013

How very true! I have exactly the same experience. I have a Global Transfer facility which stopped working and left me in desperation as I was concluding the purchase of a property abroad. Staff interest is less than zero - possibly because of their poor command of English and their lack of understanding the concept of a property purchase. One week and countless unfruitful phone calls and messages later the problem still persists, and I literally have nightmares about HSBC.

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☆☆☆☆☆

“Just be advised to go with the NBD or similar as this...”

Written on: 09/08/2008

Just be advised to go with the NBD or similar as this lot are still trying to learn bank basics whilst extorting customers. Since arriving here they have been a constant hastle and they even joke about their poor service. You've been warned… Read Full Review

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Roginsaudi's Comment

Written on: 09/03/2009

I agree with this review because...I have had the same experience

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Johnhardy's Comment

Written on: 22/04/2010

See my review. This bank is the most abysmal financial institution I have ever done had the misfortune to do business with. They have literally rendered me penniless overnight and for no reason that they will tell me. I feel like a character from a Kafka novel. Avoid these people like the plague.

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★☆☆☆☆

“To cut a 25 day long story short, I transfered a small...”

Written on: 22/07/2008 by dmadeley (4 reviews written)

To cut a 25 day long story short, I transfered a small amount of money (AUD2000) from my HSBC account in Dubai to my HSBC account in Brisbane Australia. This was done via their website. After several days the money did not appear in my aussie account so I contacted them.
The service I received over the 3-4 weeks was nothing short of absymal. Everyone in their call centre is quick to apologise and say the right thing, but no-one can help you, explain where the money is, or why it dissapeared for… Read Full Review

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Johnhardy's Response to dmadeley's Review

Written on: 22/04/2010

HSBC are a faceless monster who are capable of trapping you in a nightmare. They can (and in my case have) cut off all access to my funds without notice and reason, and without giving me any effective way of finding out why.

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★★★★☆

“HSBC Offshore Banking offers good interest rates on...”

Written on: 27/02/2008 by Fortuneaff (3 reviews written)

HSBC Offshore Banking offers good interest rates on multiple currencies. With my personal relationship manager I get individual support and ideas for my investment options that are tailored… Read Full Review

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★★★★☆

“Best offshore and international banking service I've...”

Written on: 05/12/2007 by zolecornu (1 review written)

Best offshore and international banking service I've found… Read Full Review

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☆☆☆☆☆

“I could not get my money to transfer to another UK...”

Written on: 16/01/2007 by 123123123 (1 review written)

I could not get my money to transfer to another UK mainland HSBC account in my name.

HSBC offshore wanted another kind of 6 digit sort code, whilst HSBC UK said there is just one sort code!?
Then UK HSBC gives loads of international transfer account numbers and swift numbers to give to HSBC Offshore, but there is no facility to enter these details in to internet banking. Phoned HSBC UK 4 times, HSBC offshore 3 times, and all times they said it's the other team not giving me the correct… Read Full Review

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★☆☆☆☆

“I was a customer rejected by this bank, which I think...”

Written on: 13/09/2006 by whitedovefly2 (1 review written)

I was a customer rejected by this bank, which I think is their fault!!

I am a Taiwan citizen. Last summer, I wrote a mail to HSBC and told them I am interested in their offshore banking, and would like to open a account at their Hong Kong Branch. On the first two days, the bank agent helped me fill out all the forms of my information, and gave me couple investment ideas. And at the same time, they had reviewed my husbands information by the Taiwan branch. Everything went well, and I had… Read Full Review

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★★★★☆

“It is one consistant part of my life - its really...”

Written on: 17/01/2005 by Richard Evans (1 review written)

It is one consistant part of my life - its really useful the people are great and the internet banking is spot on… Read Full Review

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