| Value for Money | 5/10  |
|---|---|
| Reviewer Rating | 7.3/10 |
| Overall Rating | 5.5/10  |
Full review by
Guest.
on 18th Jan 2008
User Rating : 3
Respect :
0
Good Points: Plenty of High Street branches Still Mutual Err to early to tell as account details still not sent out!
Bad Points: Really long waiting times on the phone Slow setup period Useless product knowledge from phone staff Endless call transfers
General comments: I applied for my daughters Child Trust Fund account in December 07, and shortly afterwards received a letter stating the account was now open and a welcome pack would shortly follow. (15/12/07)
Come January, we still hadn't received a welcome pack, so I tried calling to see what was the hold up.
First call they would not speak to me about the account as I did not have the account number (Like my DOB, my address, my daughters DOB wouldn't be enough info)
Second call my partner made with the account number; they would not speak to her as she was not the person who opened the account, (yet she's my babies mother)
Third call, I was placed on hold for around 15mins, and when I was finally put through the chap could not answer any questions without placing me on hold again.
He did explain that the Inland Revenue haven't as yet issued payment, so a welcome pack and account certificate had not been sent.
I asked when we'd expect to receive the details about the account; he placed me on hold again.
When he returned, I spoke, yet he could not 'hear' me...
Called back the forth time Got put through by the computer lady, got put though by a real lady, and finally the last lady gave me a number to ring which was a 9-5 number (This was at 4.58pm)
I think Im going to give up now and just leave it! See what the postman brings in the next few weeks
This is not a good sign of things to come for the next 18years! When my daughter finally gets to have her savings!
I should have chosen a different trust fund account!
4 calls and still no information!
Guest.'s review and ratings | 329 words
Review by
drewzzr
on 30th Apr 2006
User Rating : 9
Respect :
0
I see Nationwide as being a well run, still mutual building society which markets itself well and offers a good range of products, excellent value for money and a branch in every town.
I want my son to develop a relationship with his finances, developing a sense of responsibility for his money and his future. I want good advise on hand as he grows up.
Making potential high risk, high gain investments flys in the face of what I want for my child. I work hard for my money. I would only consi ...
drewzzr's full review | 253 words
Review by
nathan1234
on 25th Oct 2005
User Rating : 10
Respect :
-1
Nationwide Child Trust Fund is a very good Child Trust Fund with web access to see how the money grows. The bonus interest rate is a good incentive to get child saving.
nathan1234's full review | 46 words
Would you like to see a review that's not being listed?
