The Disney Store Reviews

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★★★☆☆
3.4 / 5
From 7 reviews
57% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

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The Disney Store

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Latest Reviews

★☆☆☆☆

“Really bad experience”

Written on: 07/05/2014 by LouiseH70 (4 reviews written)

I bought some PJs for my daughter. When they arrived they were ripped!! I tried to get a refund and the Disney Store cast members were so rude and unhelpful. It took forever to get this resolved and it should have been simple enough. Not happy at all. They wanted them sent back before issuing the refund, which was fair enough, but they wouldn't pay the return postage! Why should I be out of pocket for their fault? I eventually got a refund after 4 weeks and countless phone calls and emails… Read Full Review

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★☆☆☆☆

“Disney Customer Service Appalling”

Written on: 05/12/2013 by keithdoolin (1 review written)

This review is for Disney Online and not a store. I ordered from the online store which was straight forward and the parcel was delivered within 3 days. On opening the box 2 plates that was part of the whole order were smashed. I used the Disney Guest service telephone number to contact them. After 10 minutes of holding on I eventually left an answer phone message to contact me. No one did phone me back, instead sent me an email. They requested pictures of the broken plates which I sent by… Read Full Review

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★★★★☆

“Happy with service”

Written on: 11/03/2013 by kathyanderson1986 (4 reviews written)

I have been ordering from disney store uk and going into the stores for many years now. It is simple to set up an account and order online. I do think that orders could be shipped out alot quicker as the delivery normaly falls on the last working day that is expected. I don't know if that is a recent thing but since xmas the orders have taken longer to process. The products are good quality but the odd item I have had a problem with, my son had a stich toy and all the seams had popped, I… Read Full Review

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★★★★★

“shops should look to the disney store as model...”

Written on: 11/11/2012 by madcat (36 reviews written)

We're regular visitors to The Disney Store Norwich and the staff are always amaizing. But today i was blown away by the caring, friendly staff. My sons just had an mri and been in and out of hospital so i took him to the store as a treat and bought him a simba teddy, i got chatting to the cashier about how i got him the teddy as hes been so brave with hospital visits. She was really kind and nice to him and then went and got him some stickers, a poster and some colouring pages, i thought that… Read Full Review

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★★★★★

“Disney Store Watford - Superb”

Written on: 16/06/2011 by kws77 (7 reviews written)

A brilliant store with brilliant staff. Typical Disney where the customer always comes first and a level of service that is second to none. Cannot receommend highly enough… Read Full Review

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★★★☆☆

“I bought a 'Lightening McQueen Trolley Case' online...”

Written on: 18/05/2011 by rosann1290 (4 reviews written)

I bought a 'Lightening McQueen Trolley Case' online from the Disney Store for my Grandson. He was absolutely delighted with his suitacase. His parents and myself were not so delighted! The plastic zip was 'kinked' in several places and therefore the opening section could not be fully utilised. The suitcase had not been out of its originally packing and I was disappointed in the quality of the product offered as I had expected much better quality from Disney Store and had previously purchased… Read Full Review

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★★★★★

“We love visiting The Disney Store at Cribb's Causeway...”

Written on: 08/11/2006 by Helen of Troy (188 reviews written)

We love visiting The Disney Store at Cribb's Causeway in Bristol. It is a great place for gift ideas for all the family. The toys are wonderful and it doesn't just stop at toys. They sell all sorts of things: mugs, plates, bags, purses, wallets, clothing, etc.

All the wares are excellent quality, you have the Disney name behind them, and who can resist Winnie The Pooh, Eeyore, Peter Pan and Tinkerbell, and then there is Pirates of the Caribbean, and so much more! The kids will love a visit… Read Full Review

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