Toys R Us Reviews

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0.4 stars
Average rating for this product is: 0.4 out of 5

From 0 ratings and 11 reviews

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Average Ratings for Toys R Us

  • Quality of service0.4 stars
  • Layout of shop1.7 stars
  • Value for Money1.2 stars
  • Overall rating0.4 stars

11 Reviews For Toys R Us

  • Guest 8th Jul 2009

    Reviewer rating: 0 stars


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    Good Points: None to be found


    Bad Points: Everything


    General comments: Toys R Us in Australia is an absolute disgrace of a store. The staff are so rude, they should be trained properly and should be taught basic manners on how to talk to customers.
    We were then accused of stealing, before even being asked to see our receipts. As far as I am concerned neither myself or any of my friends will ever shop in this excuse for a store.

  • bobbyj 1st May 2009

    Reviewer rating: 1 stars


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    Ordered goods from Toys R Us for a present and paid extra for delivery. Chased up delivery and was told "they tried to deliver but no response and card left". This was an absolute lie as we were working in the front garden at the time they stated and there was absolutely no attempt to deliver and no card left. I cancelled my order as I was not prepared to deal with a company who resorted to lying to cover up their lack of service and as the goods were needed for the following day I purchased ano ...

  • alibeau 8th Dec 2008

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    Poor Poor Poor Poor. I have ordered from Toys R Us online previously without a problem. On this occasion one item was damaged. I have been chasing a replacement item for six weeks, promised re-delivery on numerous occasion only to be let down time after time.

    Today, I have chased them again only to be told they will issue a refund in the next few days which is something but I have spent hours chasing them and being made false promises. Poor. Why string the whole affair out for six weeks and not ...

  • Guest 2nd Dec 2008

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    I placed an order online with Toys R Us for some Babies R Us products on 14/11/08 and was promised delivery by 20/11/08.My order did not arrive so I emailed customer service and a replacement order was placed.When I received a despatch notification email for the replacement order it showed that delivery was going to be made to an entirely wrong address (i.e. Northern Ireland instead of Scotland).I contacted customer services again to tell them to change the address to the correct one. I then rec ...

  • allyh82 1st Dec 2008

    Reviewer rating: 0 stars


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    I placed an order with Toys R Us over £100 but never received an order number. My credit card company confirmed that the amount had been paid to Toys R Us, but Toys R Us's customers services simply refused to discuss the issue as I did not have an order number, despite providing clarification from Barclay card, together with the authorisation code for the order. They seemed unprepared to do anything about it after numerous telephone calls and emails. Luckily I have entered a dispute claim ...

  • buggymoo 26th Oct 2008

    Reviewer rating: 0 stars


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    i would not advise anyone to buy gifts from Toys R Us. last year i ordered a lazytown bike for my grandson. i was given a date for delivery but I never received it. DHL were the deliverers and they said they had delivered the bike, as i live in a flat they could not access the building without the concierge. i was promised another delivery and the same thing happened again. needless to say my grandson did not get the bike as it was too late to get one elsewhere

  • Guest 8th Oct 2008

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    We placed an order with Babies R Us online, and paid a premium for Saturday morning delivery.
    We waited in all day on Saturday and the order didn't come (was the only nice weather we had had for ages, so was very annoyed!).
    We contacted them to find out what had happened and they seemed unhelpful to us, so we cancelled the order.
    The next Monday our cancelled order arrived. They were quick to debit the money from our account, including the premium for Saturday delivery. Despite numerous emails t ...

  • Guest 1st Aug 2008

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    I ordered goods from Toys R Us and paid via internet on 14/07/08, these goods were undelivered and I am still awaiting a refund (01/08/08). Toys R us has not contacted me by telephone yet despite numerous requests. My order was supposed to be delived by DHL and I received no calling card, explaining they had tried to deliver and despite being at home all day when they apparently tried to deliver. When this was queried my goods somehow got damaged and was returned back to their warehouse. I ...

  • wmcm 8th Jul 2008

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    I agree completely, I think that Toys R Us is a poor example of what a business should represent, especially a toy store. I found their customer service to be unprofessional, and laughable, as well as their policies seem strict and advantageous only to the company. We've recently made a large, expensive purchase at the Dartmouth, NS Canada store, and received an incomplete product. All the contents were not included. When confronted with this issue, they refused to take any responsibility, did n ...

  • jonathan kelly Rank: Lieutenant-Colonel 19th Aug 2007

    Reviewer rating: 2.5 stars


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    I bought one of the cheap bikes at Toys R Us - a Mountain bike made in Vietnam. It was very poor quality. The saddle would not stay in one position, and the gears would never work properly. And although it was only £60, it was poor value. The service was excellent in the shop. I would take it in and they would repair it, and once it was kept in over night so a new part could be fitted, all for no charge. But eventually it was stolen, and as it was plainly rubbish I was not bothered.

    Th ...

  • garethdwilliams Rank: Lance Corporal 2nd Sep 2006

    Reviewer rating: 1 stars


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    Hello, below is an e-mail that I have sent Toys R Us:

    Thought I would email you to hi-light a problem with one of your stores. The store in question is the one located in Cribbs Causeway. I have been here twice now and on both occasions have received extremely poor service. As a result I will no longer shop there and I am currently debating whether to try and find websites that review shops to outline how bad it is to other consumers. On the first occasion the store was busy and I was waiting ...