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| Quality of service | 1.6/10   |
|---|---|
| Layout of shop | 5/10 |
| Value for Money | 2.6/10 |
| Overall rating | 1.4/10 |
Full review by
Guest.
on 8th Oct 2008
User Rating : 0
Respect :
0
We placed an order with Babies R Us online, and paid a premium for Saturday morning delivery.
We waited in all day on Saturday and the order didn't come (was the only nice weather we had had for ages, so was very annoyed!).
We contacted them to find out what had happened and they seemed unhelpful to us, so we cancelled the order.
The next Monday our cancelled order arrived. They were quick to debit the money from our account, including the premium for Saturday delivery. Despite numerous emails this has not been refunded yet.
Guest.'s review and ratings | 95 words
Review by
Guest.
on 1st Aug 2008
User Rating : 0
Respect :
0
I ordered goods from Toys R Us and paid via internet on 14/07/08, these goods were undelivered and I am still awaiting a refund (01/08/08). Toys R us has not contacted me by telephone yet despite numerous requests. My order was supposed to be delived by DHL and I received no calling card, explaining they had tried to deliver and despite being at home all day when they apparently tried to deliver. When this was queried my goods somehow got damaged and was returned back to their warehouse. I ...
Guest.'s full review | 168 words
Review by
wmcm
on 8th Jul 2008
User Rating : 0
Respect :
0
I agree completely, I think that Toys R Us is a poor example of what a business should represent, especially a toy store. I found their customer service to be unprofessional, and laughable, as well as their policies seem strict and advantageous only to the company. We've recently made a large, expensive purchase at the Dartmouth, NS Canada store, and received an incomplete product. All the contents were not included. When confronted with this issue, they refused to take any responsibility, did n ...
wmcm's full review | 116 words
Review by
jonathan kelly
on 19th Aug 2007
User Rating : 5
Respect :
0
I bought one of the cheap bikes at Toys R Us - a Mountain bike made in Vietnam. It was very poor quality. The saddle would not stay in one position, and the gears would never work properly. And although it was only £60, it was poor value. The service was excellent in the shop. I would take it in and they would repair it, and once it was kept in over night so a new part could be fitted, all for no charge. But eventually it was stolen, and as it was plainly rubbish I was not bothered.
Th ...
jonathan kelly's full review | 182 words
Review by
garethdwilliams
on 2nd Sep 2006
User Rating : 2
Respect :
0
Hello, below is an e-mail that I have sent Toys R Us:
Thought I would email you to hi-light a problem with one of your stores. The store in question is the one located in Cribbs Causeway. I have been here twice now and on both occasions have received extremely poor service. As a result I will no longer shop there and I am currently debating whether to try and find websites that review shops to outline how bad it is to other consumers. On the first occasion the store was busy and I was waiting ...
garethdwilliams's full review | 588 words | 1 comment added.
