Written on: 20/11/2013
I was a Citibank customer for over 17 years and a Citigold customer for over 5 years. In October 2013 I was informed that they had decided to close all my accounts and that I had two months to move my finances to another bank! Over several days I tried to find out why they had decided to do this, but no one could tell me anything. Once I escalated this matter to more senior management (very difficult to do!), it turned out they had made a huge mistake and I should never have been told my... (read more)
Written on: 02/10/2013 by A1234000
Have banked with Citi since 1989 in Japan. Held accounts in Japan, Germany and now in the UK. Service has been rudimentary at best and have made some major mistakes (such as forgetting to transfer money to a pension funds etc). Accepted all this as had strange attachment to the bank after all these years. Today they notified that they will close my account after 24 years. They dont want my business anymore apparently. I have plenty of cash in the account and has been like that for years. No... (read more)
Written on: 04/07/2013
It is very sad that Citibank does not care about the customer issues. I have been chasing them for the last 3 months to cancel a draft they sent to wrong address. It is their mistake. They ask silly question like what was your number 5 years back. What transaction your did many months back instead of asking genuine questions to identify the person. MY SINCERE ADVICE IS AVOID CITI BANK AT ANY COST. I AM STILL STRUGGLING TO GET MY MONEY BACK. 3 MONTHS NO LUCK. I AM DEALING WITH CITI BANK CALL... (read more)
Written on: 23/03/2013
What can I say that you don't already know about Citibank? They took $300 billion in US taypayer money, and still cannot provide customer service. All I want to do it call my local branch office to ask a question. Citibank seems to think I need to provide my customer account to ask my question. After (almost) endless attempts to make me conform ("I'm sorry, I didn't get that) and auto-routing, I made it through to a customer "rep" WHO THEN TRANSFERRED ME TO ANOTHER AUTOMATED SYSTEM! ... (read more)
Written on: 11/03/2013
Citibank UK is one of the worst companies to work for. The feedback that you give about your manager can be read by your manager with the employee id. The upraisal is minimal or no upraisal. Some of your seniors tell you that the other guy got a lead role coz she/he put down his paper. The have a system of cost effectiveness wherein they make a contractor a VP even though she/he deserves AVP. People with Hopes stay in the company that their designation would increase. The rating system is... (read more)
Written on: 06/03/2013
Citibank is one of the worst bank that I have ever dealt with. When I was having a salary account with them they had accound monthly limit of 25000 and now when I have left the company they have increased this limit to 100000 per month. This is Insane. Bad on you guys. How can you do so when no other banks does so. Guys request you to not deal with these guys. (read more)
Written on: 03/10/2012 by OfficialApplicant
I have had to deal with Citibank both in the US and in the UK for transferring loans. It has been the worst, most frustrating experience I have ever had. Both branches took weeks to answer the simplest questions and, more importantly, set up actual accounts. I found that my paperwork was routinely lost, both in the US and in the UK. Also, only by my prompting and frequent visits did they finally open my account. It was detrimental that my account was open in a timely manner, which they... (read more)
Written on: 02/09/2012
56 st and 5th ave Brooklyn Citibank is slow with long lines. The line barely moves. Appears disorganized. On the line right now. Yes I was on line long enough to write this review using my smart phone. I also had time to review other websites about Citibank s poor service. (read more)
Written on: 01/08/2012
I'll keep this short, as the catalogue of errors and crimes is long. Do not bank with Citibank. They will debit your account for no reason, stop sending you correspondence, provide next to no customer service and then charge you $50 a month for the privilege. Time-wasters. (read more)
Written on: 05/05/2012 by Dompyone
I've been trying to open an account for about 4 weeks now, after I apply online they sent me a letter asking for me ti sign and return it, they did not ask for any document. After 2 weeks without answer I called and the lady told me to send a certified copy of my passport and an utility bill, I've been to my bank natwest and the person in the desk did not know what I was talking about so he did not certify my photocopy. A lawyer will charge me £80 to do it. Waste of time. Is like asking a... (read more)
Written on: 12/04/2011
Terrible customer services. Whatever you do don't open an citi account. I held a account for almost 10 years and had to deal with consistently terrible customer service for most of those 10 years. The call centre in India is staffed by nice people. The terrible customer service is not their fault, it's Citibank management that has structured a terrible operating / customer service model.
I tried the gold card service in London in the hope a relationship manager in this country would... (read more)
Written on: 04/04/2011
My husband is overseas in a combat zone. Literally minutes after he phoned me saying he'd just made his reservation home, I got an automated phone call from Citibank saying they suspected "fraud" on his account. It asked me to confirm whether charges were valid or not. Not able to tell what the charges were for (the descriptions were totally unhelpful), I kept punching the number for more info. Nothing on the menu seemed to route me to real person, so I finally hung up. Only it wouldn't... (read more)
Written on: 16/03/2011
I WOULD RCOMMEND THE FBI TO GET INVOLVED IN THIS MATTER, BECAUSE THIS BANK IS DESTROYING THE FUTURE OF AMERICA (read more)
Written on: 14/12/2010 by bl1ndness (1 review written)
I hold three UK "savings" accounts with Citibank - Euro, Dollar and Sterling. Okay, "savings" is a bit generous because their interest rates are not but for my purposes it is a very convenient and so far trouble-free relationship. I can trade between currencies online at some of the most competitive rates for personal use - usually a couple of points off the market rate (unlike other banks which hit you for at least six, sometimes ten). They gave me one Citibank card for machine use - and... (read more)
Written on: 09/12/2010
Worst bank ever to deal with. Never ever get into any kind of relationship with these guys. They are professional cheats.
They talk you into something and wash their hands of their commitments in a whisker.
If you happen to come across any relationship manager of citibank - just shoot him right at his head before he even starts talking about investments or any banking stuff. (read more)
Written on: 22/11/2010
Nightmare! Worst experience I've ever had with a bank. Was recommended to open a stocks and shares ISA through Egg and was taken to their parent company Citi. Try cashing it in several years later and it was disasterous - staff in India don't understand what an ISA is - kept asking for a 16 digit card number which I don't have as this is not one of their savings accounts. Asked to speak to supervisor but told he was too busy with other complaints! Asked several times over a number of calls... (read more)
Written on: 15/04/2010
I had NRI account with Citibank as my Father had a similar account but I must say we both are dreading this decision. They have a horrible customer service where no one really knows what needs to be done- each person has a different advice to give on the same matter.
I finally closed the account this year but still waiting for the balance to be transferred to my account. I would NOT recommend this bank to anyone. (read more)
Written on: 10/02/2010
Shittybank, uh, er I mean citybank isn't even worth wasting your time on. This is by far the most incompetent, disorganized, organization I've ever dealt with. (read more)
Written on: 26/01/2010
I just deposited 1K from Deposit Machine. But what happened next is that the machine didn't process and it just swallowed my cash. It never returned the money or anything. I had to call the officer ( I tried to use their ATM phone but it is also not working, so I just used my phone. I was lucky that time to reach to the officers who are normally unreachable). They said they would call me back within 3 working days. I am really FED UP. (read more)
Written on: 02/01/2010
Having had a credit card with CITI for some years, their customer service via the telephone is somewhat poor. Normally I'm on hold for over 10 minutes just to speak to someone. More often, only to be told by the India call centre to call back later, as they are "Having Techicial Problems".
Their interest rates and charges for credit cards are often far higher than other lenders.
My advice, stay well clear of this bank and find someone who is committed to customer service not profit. (read more)
Written on: 22/12/2009
The most appalling telephone service I have ever encountered, and I have encountered bad telephone service in the past.
I opened a flexible saver account with Citibank, only to discover a month later that I didn't need the account. Having never used it, I wanted to request account closure (I don't want an unused open account in my name).
I spent 1 hour 15 minutes on the phone (thankfully, an 0800 number) and, at the end of the call, I was back to square one.
In summary, I had to... (read more)
Written on: 18/12/2009
Appalling, don't touch with a barge pole. Pity I couldn't register this as zero stars.
I opened my saver 6 a/c and deposited money on Oct 20 2009. It is now 18 Dec 2009 and I still can't access my account. I have written six letters, emailed four times (until they mysteriously removed their general email form from website) and rung "customer services" four times (my call remained unanswered each time). I reported them to Financial Ombudsman.
My husband's Citibank credit card... (read more)
Written on: 16/10/2009
Almost impossible to open an account even if you want to. On receiving your 16 digit number you have ring and activate. After a week of ringing this 0800 number sometimes listening to their piped music for as long as one hour I finally got through only to be told that the system was down. Their customer services are well below par.
Despite attractive interest rates this bank is best avoided I think.
Written on: 15/10/2009
Citibank are in "free fall" - tried to open a saver account, received pin numbers and then the card in just over a week (so far so good).
Firstly one has to activate the card by telephoning Citibank; before speaking to a person one has to enter 16 digit card number and t-pin - first problem; these do not match! 40 minutes later I was able to speak to someone with very poor English language skills, that person could not solve the problem. 24 minutes later another person confirmed that... (read more)
Written on: 07/10/2009 by cherub1962 (1 review written)
Opened a savings account 2weeks ago and recieved a notice by email within a week confirming my account was ready to go but I had to wait for a savings card and pin numbers before I could activate account. All arrived before two weeks were up, so far so good. But... 0800 00 88 00 is number of no answer (this is also the number for new sales!) have called first thing 8 am no reply, lunch time no reply and in the evening. Last night I held on for 37 minutes no reply. This evening 15 and 17... (read more)
Written on: 04/10/2009
Applied on line 27th September 2009 for Flexible Saver 6, and received acknowledgement by e mail same day, stating that they would send account no.and email logon details. Didn,t say when - still waiting 7 days later. Have emailed them - no reply, can't get through on phone either! Terrible service - suggest don't use 'em. I'm not going to! (read more)
Written on: 28/09/2009
I am trying to open an account with Citibank, no answer on their phone line after 12 mins, and their internet contact page errors when attempting to send the comment back.
I would send them a letter, but based on my previous 2 methods of communications they would ignore it.
I am trying another bank, they lose £30ks worth of business. (read more)
Written on: 04/08/2009
I wouldnt normally go to a forum - but I have had the worst experience of my life to date with these quite frankly rude, ignorant, and incopmpetent idiots at citibank.
If you dont have the right code - they just dont talk to you - even if you are online on the internet banking site and can answer security questions - no "T PIN" which is different from your PIN and "E-PIN" is no conversation at all.
They moved £40,000 of my money from an account to a new account they had set up (but didnt... (read more)
Written on: 13/03/2009 by samallan
Impossible to contact Citibank by phone, or should I say to speak to a person, you spend all your time going through the menu and getting no were at all they should have a number were you can actually speak to a person, the service is abysmal (read more)
Written on: 17/10/2008 by hideoushog
Would prefer a separate Euro Sterling and Dollar cards though one card for all has some advantages. I suppose one phone call to change it over every time I move countries is OK. I just worry about it not working or if I cannot get through on the phone. So I always have a backup, lest the system fails. (read more)
Written on: 10/08/2008
I've held 3 savings accounts with Citibank in London and recently they locked all my accounts. I can still deposit funds but can't withdraw any. I went into the bank with ID and they require me to send a massive list of authentication documents to a postal address to "verify myself". I need my passport, 3 months bank statements from another bank which I used to bank with but now don't so this is impossible, a utility bill and a PAYE slip. As I'm self employed I don't have payslips... And I... (read more)
Written on: 28/03/2008
Don't choose this bank if you are expat in Japan because you speak English. It is better to refer to a Japanese bank. The service is extremely complicated, many passwords and passcodes (that are blocked occasionally at internet) and discriminating to the expat-spouse (you cannot take care of financial tasks in name of your working partner). Completely different from European service that we are used to. (read more)
Written on: 08/02/2008 by OzTambo (1 review written)
I have banked with Wamu for 7 years really happy, I opened an account to get the mobile banking on my BlackBerry it never worked.
I closed the account after 6 weeks of horrible online support and rude phone support... (read more)
Written on: 06/12/2007 by sarrie83 (10 reviews written)
Citibank is a good bank with excellent access to your money from across the UK and Europe. Incredibly annoying to get through to as they have sooooo many security procedures. If you ever need to call make sure you have all your 'pin' numbers and 'codes' to hand! (read more)
Written on: 13/07/2006 by vivimama (1 review written)
I would definitely never suggest to any of my friends to use the Citibank credit card. I did schedule a bank payment earlier, but Citibank didn't draft it from my bank, and I found out myself and paid the next day, and they still charged me for a late payment, plus interest (almost half my due payment)! (read more)
Written on: 08/04/2006 by rob davies
Citibank held on to my money for 1 month and I had no access to it what so ever, so if you think you have an online or instant access account with Citibank, don't be so sure, as you might think it's your money, but really Citibank thinks it's theirs and they will not give you access to it. It took me 3 letters, many calls and 3 letters to the financial ombudsman before I even saw my money again. (read more)
Written on: 15/05/2005 by fuzzyed (1 review written)
If you are thinking of banking with Citibank, don't do it!
We have been banking with Citi for a while (5+ years), with business and personal accounts, credit cards, mortgage. I have to say I don't know why we are still banking with them. Maybe it is the inertia of staying with the same bank.
Here are some of our bad experiences:
- Opening a business checking account took a month with about an inch of paperwork. We have very good credit, so that's not the issue. It was simply the... (read more)
Do you have a question about this product or company? Simply type it in the box below and one of our community will give you an answer