Citibank Reviews

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Latest Reviews

★☆☆☆☆

“Citibank Japan the worst ever!”

Written on: 02/06/2014 by iinaosuke (1 review written)

I have been a long time customer with Citibank Japan, and they continue to be the worst bank in Japan. They will not let you change your address, and will lock your account. When I asked where was customer service when they had a problem, and why did not they call me if they had a problem with the snail mailing, the staff said, Yes why do we NOT do this?? They make you fill out unnecessary forms, waste your time, and quote antiquated rules. One minute they will tell you they are an American… Read Full Review

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★☆☆☆☆

“Seem to think it's their money, not mine”

Written on: 06/04/2014 by FUCiti (1 review written)

This review applies to Citibank Japan, simply the worst bank I have ever dealt with. Moved without telling them, so they locked my account without telling me, despite having my email address. Couldn't get money out all of a sudden, nor log in online. Nice. Called them from overseas, they said I needed to send an address change form, which I did. Received a reply at my new address saying my signature did not match so I would have to re-sign the form and send it in again. You've got to be kidding… Read Full Review

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★☆☆☆☆

“A complete shambles”

Written on: 21/01/2014

I have held a Euro current account with Citibank UK which I manage over the internet. I needed to make a SEPA payment to a German bank and filled in their online form. Nothing happened it seems there is a bug that only affects customers who have a single account with them. Tried to use telephone banking, having never had a need to use it before; no luck my PIN was locked. Ordered a new PIN and tried again. It was also repeatedly locked and I spent over an hour being repeatedly put through… Read Full Review

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★☆☆☆☆

“Citibank are utterly incompetent”

Written on: 20/11/2013

I was a Citibank customer for over 17 years and a Citigold customer for over 5 years. In October 2013 I was informed that they had decided to close all my accounts and that I had two months to move my finances to another bank! Over several days I tried to find out why they had decided to do this, but no one could tell me anything. Once I escalated this matter to more senior management (very difficult to do!), it turned out they had made a huge mistake and I should never have been told my… Read Full Review

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★☆☆☆☆

“Very poor service ”

Written on: 02/10/2013 by A1234000 (1 review written)

Have banked with Citi since 1989 in Japan. Held accounts in Japan, Germany and now in the UK. Service has been rudimentary at best and have made some major mistakes (such as forgetting to transfer money to a pension funds etc). Accepted all this as had strange attachment to the bank after all these years. Today they notified that they will close my account after 24 years. They dont want my business anymore apparently. I have plenty of cash in the account and has been like that for years. No… Read Full Review

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★☆☆☆☆

“No service at all from Citibank India”

Written on: 04/07/2013

It is very sad that Citibank does not care about the customer issues. I have been chasing them for the last 3 months to cancel a draft they sent to wrong address. It is their mistake. They ask silly question like what was your number 5 years back. What transaction your did many months back instead of asking genuine questions to identify the person. MY SINCERE ADVICE IS AVOID CITI BANK AT ANY COST. I AM STILL STRUGGLING TO GET MY MONEY BACK. 3 MONTHS NO LUCK. I AM DEALING WITH CITI BANK CALL… Read Full Review

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★☆☆☆☆

“Worse than horrible = Citibank”

Written on: 23/03/2013

What can I say that you don't already know about Citibank? They took $300 billion in US taypayer money, and still cannot provide customer service. All I want to do it call my local branch office to ask a question. Citibank seems to think I need to provide my customer account to ask my question. After (almost) endless attempts to make me conform ("I'm sorry, I didn't get that) and auto-routing, I made it through to a customer "rep" WHO THEN TRANSFERRED ME TO ANOTHER AUTOMATED SYSTEM!… Read Full Review

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★☆☆☆☆

“Citibank upraisal and nepotism”

Written on: 11/03/2013

Citibank UK is one of the worst companies to work for. The feedback that you give about your manager can be read by your manager with the employee id. The upraisal is minimal or no upraisal. Some of your seniors tell you that the other guy got a lead role coz she/he put down his paper. The have a system of cost effectiveness wherein they make a contractor a VP even though she/he deserves AVP. People with Hopes stay in the company that their designation would increase. The rating system is such… Read Full Review

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★☆☆☆☆

“Citibank is the worst bank”

Written on: 06/03/2013

Citibank is one of the worst bank that I have ever dealt with. When I was having a salary account with them they had accound monthly limit of 25000 and now when I have left the company they have increased this limit to 100000 per month. This is Insane. Bad on you guys. How can you do so when no other banks does so. Guys request you to not deal with these guys… Read Full Review

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★☆☆☆☆

“Incompetent, Ignorant, Unprofessional, Useless”

Written on: 03/10/2012 by OfficialApplicant (1 review written)

I have had to deal with Citibank both in the US and in the UK for transferring loans. It has been the worst, most frustrating experience I have ever had. Both branches took weeks to answer the simplest questions and, more importantly, set up actual accounts. I found that my paperwork was routinely lost, both in the US and in the UK. Also, only by my prompting and frequent visits did they finally open my account. It was detrimental that my account was open in a timely manner, which they promised… Read Full Review

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★★☆☆☆

“56 st and 5th ave Brooklyn Citibank is slow with long...”

Written on: 02/09/2012

56 st and 5th ave Brooklyn Citibank is slow with long lines. The line barely moves. Appears disorganized. On the line right now. Yes I was on line long enough to write this review using my smart phone. I also had time to review other websites about Citibank s poor service… Read Full Review

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★☆☆☆☆

“Abysmal”

Written on: 01/08/2012

I'll keep this short, as the catalogue of errors and crimes is long. Do not bank with Citibank. They will debit your account for no reason, stop sending you correspondence, provide next to no customer service and then charge you $50 a month for the privilege. Time-wasters… Read Full Review

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★☆☆☆☆

“Don't waste your time with Citibank ”

Written on: 05/05/2012 by Dompyone (1 review written)

I've been trying to open an account for about 4 weeks now, after I apply online they sent me a letter asking for me ti sign and return it, they did not ask for any document. After 2 weeks without answer I called and the lady told me to send a certified copy of my passport and an utility bill, I've been to my bank natwest and the person in the desk did not know what I was talking about so he did not certify my photocopy. A lawyer will charge me £80 to do it. Waste of time. Is like asking a… Read Full Review

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★☆☆☆☆

“Terrible customer services. Whatever you do don't open...”

Written on: 12/04/2011

Terrible customer services. Whatever you do don't open an citi account. I held a account for almost 10 years and had to deal with consistently terrible customer service for most of those 10 years. The call centre in India is staffed by nice people. The terrible customer service is not their fault, it's Citibank management that has structured a terrible operating / customer service model.

I tried the gold card service in London in the hope a relationship manager in this country would actually… Read Full Review

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★☆☆☆☆

“My husband is overseas in a combat zone. Literally...”

Written on: 04/04/2011

My husband is overseas in a combat zone. Literally minutes after he phoned me saying he'd just made his reservation home, I got an automated phone call from Citibank saying they suspected "fraud" on his account. It asked me to confirm whether charges were valid or not. Not able to tell what the charges were for (the descriptions were totally unhelpful), I kept punching the number for more info. Nothing on the menu seemed to route me to real person, so I finally hung up. Only it wouldn't… Read Full Review

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★☆☆☆☆

“I WOULD RCOMMEND THE FBI TO GET INVOLVED IN THIS...”

Written on: 16/03/2011

I WOULD RCOMMEND THE FBI TO GET INVOLVED IN THIS MATTER, BECAUSE THIS BANK IS DESTROYING THE FUTURE OF AMERICA… Read Full Review

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★★★★☆

“I hold three UK "savings" accounts with Citibank -...”

Written on: 14/12/2010 by bl1ndness (1 review written)

I hold three UK "savings" accounts with Citibank - Euro, Dollar and Sterling. Okay, "savings" is a bit generous because their interest rates are not but for my purposes it is a very convenient and so far trouble-free relationship. I can trade between currencies online at some of the most competitive rates for personal use - usually a couple of points off the market rate (unlike other banks which hit you for at least six, sometimes ten). They gave me one Citibank card for machine use - and you… Read Full Review

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★☆☆☆☆

“Worst bank ever to deal with. Never ever get into any...”

Written on: 09/12/2010

Worst bank ever to deal with. Never ever get into any kind of relationship with these guys. They are professional cheats.

They talk you into something and wash their hands of their commitments in a whisker.

If you happen to come across any relationship manager of citibank - just shoot him right at his head before he even starts talking about investments or any banking stuff… Read Full Review

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★☆☆☆☆

“Nightmare! Worst experience I've ever had with a bank....”

Written on: 22/11/2010

Nightmare! Worst experience I've ever had with a bank. Was recommended to open a stocks and shares ISA through Egg and was taken to their parent company Citi. Try cashing it in several years later and it was disasterous - staff in India don't understand what an ISA is - kept asking for a 16 digit card number which I don't have as this is not one of their savings accounts. Asked to speak to supervisor but told he was too busy with other complaints! Asked several times over a number of calls… Read Full Review

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★☆☆☆☆

“I had NRI account with Citibank as my Father had a...”

Written on: 15/04/2010

I had NRI account with Citibank as my Father had a similar account but I must say we both are dreading this decision. They have a horrible customer service where no one really knows what needs to be done- each person has a different advice to give on the same matter.
I finally closed the account this year but still waiting for the balance to be transferred to my account. I would NOT recommend this bank to anyone… Read Full Review

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