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| Customer Service | 2/10   |
|---|---|
| Telephone Banking | 2.3/10 |
| Internet Banking | 2.5/10 |
| Local Branch | 3.3/10 |
| Cash Point Facility | 4.3/10 |
| Overall rating | 2.6/10 |
Full review by
Guest.
on 10th Aug 2008
User Rating : 0
Respect :
0
Good Points: No good points
Bad Points: Don't bank with citibank!
General comments: I've held 3 savings accounts with Citibank in London and recently they locked all my accounts. I can still deposit funds but can't withdraw any. I went into the bank with ID and they require me to send a massive list of authentication documents to a postal address to "verify myself". I need my passport, 3 months bank statements from another bank which I used to bank with but now don't so this is impossible, a utility bill and a PAYE slip. As I'm self employed I don't have payslips... And I don't bank with the other bank I did when I opened the Citi account YEARS ago (at which time I provided all this ID).
I can't get my money until I provide this impossible money.
Guest.'s review and ratings | 132 words
Review by
Guest.
on 28th Mar 2008
User Rating : 3
Respect :
0
Don't choose this bank if you are expat in Japan because you speak English. It is better to refer to a Japanese bank. The service is extremely complicated, many passwords and passcodes (that are blocked occasionally at internet) and discriminating to the expat-spouse (you cannot take care of financial tasks in name of your working partner). Completely different from European service that we are used to.
Guest.'s full review | 111 words
Review by
OzTambo
on 8th Feb 2008
User Rating : 0
Respect :
0
I have banked with Wamu for 7 years really happy, I opened an account to get the mobile banking on my BlackBerry it never worked. I closed the account after 6 weeks of horrible online support and rude phone support...
OzTambo's full review | 59 words
Review by
sarrie83
on 6th Dec 2007
User Rating : 6
Respect :
0
Citibank is a good bank with excellent access to your money from across the UK and Europe. Incredibly annoying to get through to as they have sooooo many security procedures. If you ever need to call make sure you have all your 'pin' numbers and 'codes' to hand!
sarrie83's full review | 51 words
Review by
redrebo
on 21st Nov 2006
User Rating : 9
Respect :
0
If you are someone that travels often on business or pleasure, if you are a heavy investor that needs to wire money readily 24/24 and fast, if you write a lot of drafts or cheques and need them certified, or if you simply need an all online bank, then CitiBank offers you THE best value for money I have seen to this day. They also have a chequing account that pays you back if you do not withdraw money (interest .50 percent I think, and - a few cents for every withdrawal from any ATM worldwide + h ...
redrebo's full review | 353 words
Review by
vivimama
on 13th Jul 2006
User Rating : 0
Respect :
0
I would definitely never suggest to any of my friends to use the Citibank credit card. I did schedule a bank payment earlier, but Citibank didn't draft it from my bank, and I found out myself and paid the next day, and they still charged me for a late payment, plus interest (almost half my due payment)!
vivimama's full review | 58 words
Review by
rob davies
on 8th Apr 2006
User Rating : 0
Respect :
0
Citibank held on to my money for 1 month and I had no access to it what so ever, so if you think you have an online or instant access account with Citibank, don't be so sure, as you might think it's your money, but really Citibank thinks it's theirs and they will not give you access to it. It took me 3 letters, many calls and 3 letters to the financial ombudsman before I even saw my money again.
rob davies's full review | 188 words
Review by
fuzzyed
on 15th May 2005
User Rating : 3
Respect :
0
If you are thinking of banking with Citibank, don't do it!
We have been banking with Citi for a while (5+ years), with business and personal accounts, credit cards, mortgage. I have to say I don't know why we are still banking with them. Maybe it is the inertia of staying with the same bank.
Here are some of our bad experiences:
- Opening a business checking account took a month with about an inch of paperwork. We have very good credit, so that's not the issue. It was simply the stodgine ...
fuzzyed's full review | 283 words | 1 comment added.
Yorkshire Building Society 2.0/10 Citibank Savings Account 4.5/10 Citibank Direct Current Account 2.6/10 Citibank Internet Banking www.citibank.com 1.2/10 Citibank Platinum Credit Card Would you like to see a review that's not being listed?
