ICICI Bank Reviews

Click here if this is your business
★☆☆☆☆
1.2 / 5
196
9% of users recommend this
Click here if this is your business
  • Ease of Use

  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
ICICI Bank - Ask a question now

Media Gallery for ICICI Bank

ICICI Bank

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“worst experience”

Written on: 06/03/2016

Worst bank, opening an account is too difficult, manager don't even know how to talk to customers that to with a lady customer, very poor customer service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst Banking Experience”

Written on: 03/03/2016 by Nicholson386 (1 review written)

I requested a transfer of US $ 599.80 from USA to Indian Bank in Chennai, India on Feb 11, 2016. This is a gift for a religious function to be held on Feb 18th for a 1 year old girl. The money never reached, although ICICI site indicated that the funds have been received on Feb 18th. I contacted by phone several times. I sent e-mails. For one e-mail I got an irrelevant e-mail addressed to some one else. The religious function is over. Finally the ICICI site says that the funds have been… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Untrained personnel”

Written on: 27/02/2016 by txMacMillan1989 (1 review written)

Worst Bank I ever dealt with. Personnel working at either the branches (brick & mortar) or in the offices answering calls have no knowledge of banking rules and regulations. One of the slowest working bank. Your transaction will not show up in your account for months, though money already taken out from your account. Never a satisfactory answer to your question either in person, by email or online chat. Nothing but heart ache dealing with these idiots. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Just don't!”

Written on: 18/02/2016 by Giancarlo412 (1 review written)

Was tempted here by hi rates of advertised interest on HiSAVE accounts from this Indian bank with full UK protection. Everything about the process was complicated including the fact that you are only able to open the account with a cheque from a pre linked account. Unfortunately I didn't help myself by writing the cheque out from another non linked account, so my cheque was returned to me. I spoke to their customer services that I had made a genuine mistake and was advised to send a second… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Of all the banks available, I chose ICICI.”

Written on: 24/01/2016 by Malikx321 (1 review written)

Hi Its highly very disappointing to see the type of service that is given to a customer who has been affliated with such a reputed bank for about 5 years. All I requested was a mobile number update. Not sure if my request is mis-interpreted. To begin with, I did not refer to any xyz website. I had referred your own website and had followed the instructions to the T. The link says that the documents needs to be couriered to Mumbai and since I was unable to walk in to a nearby branch while I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“even 1 star is too much for this bank. completely hopeless”

Written on: 17/12/2015 by vullisri (1 review written)

Complete useless service. They have no idea what they are doing and what they are talking. They dont have any information about your transactions, your account when you call them. I lost huge business and I am at the verge of closing down my company because of their carelessness. I transferred big amount from US to my business account in India using their money2inida service, they sent me an email confirming that money is deposited in to my account. I issued some checks to customers in India… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible Service”

Written on: 19/06/2015 by lomcl (1 review written)

I have just spent TWO MONTHS opening a business account with ICICI bank only for them to turn round and say they couldn't do it. I have chased them a very couple of days throughout the whole period and was always promised it was a couple of days away. Absolute waste of time. Terrible customer service and, judging by other review, terrible banking service too… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Irresponsible bank ”

Written on: 30/04/2015 by Melvin412 (1 review written)

I am carring a savings account in icici tilak nagar new delhi branch. I had deposited my 2000 and after one week my money has not been credited to my account. After one week today when i checked my bal through net banking i saw this mistake. Even now i dont have my receipt of payment. Such a irresponsible attitute towards the hard earned money of the customers. Earlier loved this bank and its bankins services. Never though this can also happen. ICICI BANK u had disappointed me. Ur tilak… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Bad Customer Care Service”

Written on: 29/03/2015 by SaurabhGarg (1 review written)

Hello, I opened my account in ICICI bank in Ghaziabad UP. I got my ATM but when I tried to get ATM via IVR or net banking. Both medium are showing that my mobile number, my account number and my net banking user id are wrong. I got my net banking user id from bank but I am continue receiving sales or promotion sms from icici bank.if my number is not registered why are ICICI bank sending me msg. I visited at branch but bad response by executive in the branch, RDC Ghaziabad... Bad service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Difficult to open an acount”

Written on: 21/01/2015

Unlike most other Banks, this one only takes deposits from a nominated account by Direct Debit, which they set up. It has now been 10 days since applying, and the DD has not even been set up yet. And then another 5 working days before they take the money and put it into my new Hi Save 1 yr Fixed Rate account. I have closed the account before it is even fully open. A faster payment from my nominated account would only take 2 hours, rather than 15 days or more. It is the 21st century now… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Bank Account Opening”

Written on: 09/09/2014 by Devd (1 review written)

One of the worst service provider.i have applied for the corporate account and they inform me that my account will open in 4 to 5 working days and after the 10 working days also my account is still not open and every time when i cam calling they replied me that we are on the process and within half an hour we will activate your account.i am really irritate with their answer now.And i am facing this issue in the infocity,gandhinagar branch.i have 2 business accounts and many salary accounts but… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst customer support”

Written on: 27/08/2014

Hi, When I faced with an issue (http://snag.gy/CaXnG.jpg), I was sent them the screenshot but after 26 hours they replied me to send the step by step scanned copies to investigate the bug. How pathetic customer support it is ? If it is urgent, imagine how hard to bare.. :(… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Do not Take ICICI Credit Cards. My Experience is Very Bad”

Written on: 21/08/2014 by RyderRobinson (1 review written)

I have my salary account with ICICI bank. I applied for ICICI credit card where I get false information about the credit card is free, will get movie ticket, will get provogue tie because my company is listed in ICICI bank. After some days I got coral card and 500 rupees got deducted from my account. Also the Provogue tie is not delivered to me, and I did’t got any single movie ticket after 4-5 attempts. This is ICICI no 9156327973 where I contacted so my times from around 2 months and this… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“New Account - Do not take ICICI bank service”

Written on: 12/08/2014

Please check below emails, I have complain to ICICI bank online 15 days ago and still the complain pending. I have complain below. Hi, I want to open one current account and visit near ICICI bank branch, ICICI manager Nimesh Bhia given me documrnt list, one cform and second Nagar palika chef officer latter. I have process for all document ASAP and second day manager asking me chef officer latter is not a proof. Next day his given me option we process your account with one proof and needed… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Service Issue & ICICI don't keep their promises”

Written on: 08/08/2014 by aravind1612 (1 review written)

I'm holding a NRI account since from 2012 not only me my brother also holding Saving account in your high profile corporate bank other than those accounts, since from last year we also open a ICICI life premium insurance under my daughter The reason I’m posting this blog because I can tell you that the people I have deal with they have the worst customer service ever they provided to us, Also they make us realize ICICI don’t keep up their promises. I have started to take a car loan on… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Very POOR customer service”

Written on: 28/07/2014 by jasmoorjani (1 review written)

This bank has very poor customer service. Most of the managers are responsible for this poor customer service. They spend more time on KYC than not even properly recording the customer information. They never provide copies of the signed documents with customer signature to customer for future varification. If there are any problems with their systems or poor recording procedures, they provide all sort of excuses, bank regulation procedures, escalation procedures without resolving the issue in… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Do not trust this bank. I tried to roder £400 of...”

Written on: 24/06/2014 by LizethPrince355 (1 review written)

Do not trust this bank. I tried to roder £400 of currency through their online system. Once I got the the end of the process i was presented with an error message saying they couldn't accept my card. I tried once more and the same message appeared. I then called customer service as instructed and they said to try a different web browser. I should have known then not to try again. However i did try again and the same message appeared. I gave up and thought nothing of it. A couple of days lateri… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Good place to learn how to cheat people”

Written on: 24/06/2014 by SashaBaldwin298 (1 review written)

I was an employee if this bank. They teach all methods to benefit the company, also while doing this they teach how to cheat on customers… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Let themselves down”

Written on: 31/05/2014 by DeangeloDominguez (1 review written)

Website is kludgy, security not well implemented. I get emails telling me how to renew/revise savings accounts, then the website won't let me. Emailing support gets nowhere - no responses. I joined for good savings rates. Surprise: they're not so good against the rest of the market now… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“DEALS ON HOME LOANS BY ICICI BANK”

Written on: 14/05/2014

I had taken a home loan [8,49,456/-] from M/s. ICICI Bank vide loan account No. LBHYD00001497513 dt. 16.2.2007 @ 12.75% floating interest per annum. Accordingly, as per their loan agreement my monthly EMI’s for the above said loan were being paid on the 10th day of every month from my savings bank account. Subsequently, I also made a couple of part-payments and acknowledgements obtained. [75,000 + 10,000] Receipts Nos. 006086303041 & 006098922030 dt. 26.8.2008 & 14.9.2009 ] IN order to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview