ICICI Bank Reviews

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1.1 stars
Average rating for this product is: 1.1 out of 5

From 2 ratings and 74 reviews

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Alliance & LeicesterPremier Direct AccountEarn a great rate of 6% AER (fixed for one year) on balances up to £2,500.Monthly6.00%0.00%£2,000.00
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NatwestNatwest Advantage Gold AccountEnjoy benefits worth up to £704 for just £12.95 a month. Including Mobile phone cover, Travel Insurance and even tailored rates on other Natwest products.Monthly0.25%18.49%n/a

Average Ratings for ICICI Bank

  • Ease of use1.1 stars
  • Customer Service0.9 stars
  • Reviewer Ratings1.1 stars
  • Overall Rating1.1 stars

74 Reviews For ICICI Bank

  • Guest 26th Nov 2009

    Reviewer rating: 1 stars


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    ICICI Bank UK is the most pathetic bank I have ever transacted with. Their online account never worked for me, and this is really ridiculous. I had a salary account at ICICI UK. I had to move back to India and my account was in operational for a while. And guess what? ICICI wants me to personally visit an ICICI UK branch to get it reactivated. I have exchanged tons of emails with the customer service explaining that I am not in UK, I dont have any intension of going back to UK, even my visa is expired, but I always get the same reply "You have to personally visit an ICICI UK branch!" Seems like ICICI UK is out of liquidity and cannot return my money, so they are acting pathetically dumb!

  • Guest 20th Nov 2009

    Reviewer rating: 1 stars


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    ICICI Bank NRE/NRO just Run from the Banks...
    Never Call ICICI4u its use less and help less bunch of

  • Guest 18th Nov 2009

    Reviewer rating: 1 stars


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    ICICI,india is useless and avoid it at all costs.
    Never seen such a bank in this planet.
    Customer services are the worst.
    Once money in bank ignores the customer.
    Typical subcontinent business!!!.

  • Guest 17th Nov 2009

    Reviewer rating: 1 stars


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    Avoid at all cost. Customer service does not exist. The latest in a string of ICICI disasters for me is that they bounced a cheque that I have written to my local council, even though though there is plenty of funds available. With well over £1200 in credit I expect a cheque for £60 to be honoured. Even worse is their absolute refusal to respond to my emails, so I have no idea what is going on.

  • Guest 11th Nov 2009

    Reviewer rating: 1 stars


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    I have called ICICI Bank customer care centre to add a payee to my account. And am currnetly in US and they say that i can not transfer if i dont have a mobile number. That's so pathetic. Earlier they used take verification and then they used to add a payee. But now they dont trurt their own ICICI bank site where u initially add a payee. And then u will have to call to call a customer care center and u will have to verify urself by entering your dibit card number and a pin number they dont trust ...

  • Guest 3rd Nov 2009

    Reviewer rating: 1 stars


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    I have been Banking with ICICI for last Eight Years and its always very un satisfactory. This Banks works like worst than Greedy Booth. Give some examples about Money2India service. If the USD vs Rupee is falling then they will wait for two more days to credit into your account and if its raising then they will credit within thre days. Another exapple is Fixed Rupee conversion which is suppoesed be the same rate they offer on website (Exchange rates) But when you try to initiate a trasaction its ...

  • Guest 30th Oct 2009

    Reviewer rating: 1 stars


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    Don't open an account with ICICI, completely unhelpfull, they took money out of my account twice when they only should of taken it out once which left my other account over drawn and didn't take the blame or pay charges. The account and customer service is rubbish and they don't want to help.

  • Guest 25th Oct 2009

    Reviewer rating: 1 stars


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    Looks like ICICI's online support person who calls herself as Account manager seats in a server room and has no connection with the outer world and is totally helpless to resolve your problems (which are actually created by their own online system).

  • Guest 15th Oct 2009

    Reviewer rating: 1 stars


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    Absolutely awful. Avoid at all costs as customer service is non existent. Website is awful too, very difficult to manage on-line and you always end up having to visit a branch. There are very few branches in the UK, so unless you live next door to a branch, don't even think about opening an account.

    I like the idea of using an Indian Bank for vistis to India, but believe me it is cheaper and quicker to pay the charges levied by a UK bank.

    Transfers take ages,and if I had known how difficult it ...

  • Guest 14th Oct 2009

    Reviewer rating: 1 stars


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    Curse myself for opening an account in this bank in UK.
    Will move at the first opportunity (which is today).
    Too many issues to even bother listing down.
    They should fire the top management who don't know
    how to run a bank.

    Shawn

  • Guest 13th Oct 2009

    Reviewer rating: 1 stars


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    Awful awful awful. Prehistoric online functionality, dreadful customer service. Low interest rates no longer make this mess of a bank worthwile. Avoid like the plague.

  • Guest 6th Oct 2009

    Reviewer rating: 1 stars


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    I tried to add a payee for funds transfer from the US to India and was told i cannot do that without taking an international flight to india to do the confirm payee and then take a return flight...lol

    I'm taking my money out and closing my icici account at the first oppurtunity i get...

    funny and pitiful company at the same time....

  • Guest 4th Oct 2009

    Reviewer rating: 1 stars


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    * ICICI Bank's attitude in UK also same as it is in INDIA.
    * I opened my Current Account in Birmingham/UK for transfer to India. Did not provide proper instructions and account not processed. My need so when chased they told me improper documents.. come to branch again.
    * The website has missing basic information and bugs as well.
    * 'Add Payee' disabled without notice. Had to Visit branch - why do I hav online transfers then??
    * Only plus is: if you transfer from ICICI UK to ICICI India acc ...

  • Guest 24th Sep 2009

    Reviewer rating: 1 stars


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    I had 7,000 gbp in their fixed rate saver. I called ICICI Bank a week before to tell them I wanted to take it all out. They said I had it on auto-renewal (must have been in the small print) so I explained I wanted it all out. They said no problem, once it matures you can log in and remove it all. Well, upon maturity I logged in and could only get the 400 interest out and not my 7,000. I am now waiting for customer complaints. I can hopefully get my 7,000 out.

  • Guest 18th Aug 2009

    Reviewer rating: 1 stars


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    truly aweful. Simple request: confirm which current account is linked to ICICI savings account.

    Info not online so made the dreaded call to their Customer "Service" had to repeat info 4 times and on hold for as many times. eventually got the info but to change linked account would take 14 days, which would be too late as that current account would close shortly.

    tried logging in to send message- webiste packed up!

    if you want to go bonkers in the space of 10 minutes, phone this inept team ...

  • Guest 14th Aug 2009

    Reviewer rating: 1 stars


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    Worst Bank I have ever seen in my career

    ICICI Bank dont have professionalism and integrity in thier business. I have been in great trouble because of the banks commitment.

  • Guest 29th Jul 2009

    Reviewer rating: 2 stars


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    They hold no accountability for the customers' complaints.. The chief reason for this is that their workforce is not satisfied.
    They are continuously pressurized by bosses to sell life insurance- for their subsidiary- Prudential etc. So the customer service officer's main aim is to trap a customer and sell him LI, despite the fee/commission charged is higher at ICICI, than letting him directly buy the scheme from Prudential, whivh will also pass on some commission/discount etc. for the same pro ...

  • Guest 27th Jul 2009

    Reviewer rating: 1 stars


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    WORST WORST WORST WORST WORST WORST WORST WORST WORST WORST WORST WORST WORST WORST WORST WORST WORST WORST WORST WORST WORST WORST WORST.
    I cant describe better then this.The customer service on phone emails every thing is junk.
    ICICI Bank customer service always smile and tell"I will be glad to assist you".But i never got my issue resolved on phone.They ask all junks information from my childhood till death on phone and finally say "cant assist this time".As an NRI account holder they always ...

  • Guest 22nd Jul 2009

    Reviewer rating: 1 stars


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    The ICICI Bank UK is the worst bank I ever encountered, the worst internet and telephone customer services. They've never replied to my e-mails nor returned my phone calls despite 10 times of requesting to transfer funds out of the account. Nothing has been done.

    Eventually, I had enough of it and instructed them to close the account. But still nothing is being done about it. The ICICI is totally unprofessional and unethical with the worst customer service that anyone would not have wanted to ...

  • Guest 18th Jul 2009

    Reviewer rating: 1 stars


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    Opened an ICICI Bank account ok all ok transfering money, but absolutely useless customer service when you have a problem, they do not respond to emails, call back when they say they will and the final straw is i have been waiting for a new password now for about 5 weeks so i cannot withdraw my money. They say they have sent it twice now but still nothing has arrived they also at the beginning of all this said they would email within four days a new one - guess what that didnt happen either, i a ...