ICICI Bank Reviews
Latest Reviews
★☆☆☆☆
“Very inflexible security and very poor customer service”
Written on: 07/06/2013
I wish we had never used this bank. We recently had a bond mature with them which they closed on due date and transferred money to my main ICICI account. On trying to access balance information on the account I found that my password had lapsed and that despite speaking to them and trying t to verify my details on line, I couldn't reset my password. One piece of information they had was different to the information I had and they kept bouncing me back to either the phone or internet site.... (read more)
★☆☆☆☆
“60 hours of stress”
Written on: 22/05/2013 by Nigi
I ordered currency on Thursday for delivery on Saturday, paying extra for the service. When, by 3pm on Saturday, the delivery had not arrived I called the helpline. "Saturday and Sunday are holidays and we can't deliver" "I'll report your problem and somebody will call you within two working days" "your delivery will be with by the end of the day". These words of wisdom and many more came my way during several calls. Eventually I was informed that the currency had been despatched and... (read more)
★☆☆☆☆
“Stolen my money”
Written on: 19/05/2013
I was trying to order some foreign currency yesterday (18/05/13) and found the rates to be very competitive on ICICI's website. I went ahead to place my order (over £1000 of ISK & EUR) and got to the payment screen where I entered my payment details. I then submitted the payment and received an error message saying that the order couldn't be placed at this time. I then decided to contact ICICI on their helpline to see if I was able to make payment via phone. I spoke to someone who told me... (read more)
Hulaa's Comment
Written on: 08/06/2013
I am currently experiencing the same situation.
I ordered currency on Thursday for my wedding abroad, I received the same error message, the money is showing as pending on my account & have had exactly the same experiences & nonsense from ICICI whenever I have called regarding this, I've had the same conversation with my UK bank & all ICICI call centre workers & supervisors are being unhelpful when requested that they send my bank a fax stating that there is no order pending.
I just get scripted answers & if I ask them a question with an answer that isn't on their script, they just go silent & then refere me back to my UK bank.
I have been told I need to wait until the following Friday after my order to see if they actually debit my account of not.
If I don't have any money in time for my wedding, it'll be ruined!
Has anyone had their money back yet that can advise me of timescales please?
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Healsby's Comment
Written on: 08/06/2013
My money went back in exactly a week after it had been marked. Apparantly this is the standard length of time for all UK banks. Hope you manage to get sorted, and congratulations!
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Hulaa's Comment
Written on: 08/06/2013
Many thanks for your reply & fingers crossed mine is back by then. :-)
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★☆☆☆☆
“Terrible customer service and loss of transactions”
Written on: 18/05/2013 by filla14 (1 review written)
I ordered money from ICICI bank at 13:49 and told the payment was rejected and to try again and was told the same thing. I decided to ring my bank who informed me that the payments had actually gone through and I was now overdrawn. There were no records on my ICICI account online so I rang the call centre and was treated as if I was an idiot that could not speak English to save my life. I was made promises of call backs which never came and given instructions that made no sense. Stupidly I... (read more)
Healsby's Response to filla14's Review
Written on: 19/05/2013
The same thing happened to me yesterday whilst trying to purchase some foreign currency. I've had over £1000 frozen on my bank account by ICICI without having actually made an order for the money because there was an "error with the website". So now I have no foreign currency and am down £1000 and so unable to purchase any foreign currency from another provider! Spent 2 hours on the phone to a very unhelpful customer service advisor and then her supervisor who was also hugely unhelpful to try and recoup my money. I was told that they won't actually be taking the money as no order was made, however it won't show back as available in my account for a week; I travel next week!? Absolutely disgraceful.
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Filla14's reply to Healsby's Comment
Written on: 19/05/2013
This is ridiculous!! Were they able to find your transactions or details at all? I'm now having to borrow money and had to extend my overdraft. Angry is an understatement
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Healsby's reply to Filla14's Comment
Written on: 19/05/2013
My bank were able to provide me with a transaction number and transaction time, which I was able to confirm with ICICI on the phone. They are aware that they've put a hold on my funds but have assured me they won't actually take it and it will be available to me within the next week?! I wonder how many other people had the same issue yesterday. Although it's a massive inconvenience I'm glad to hear that it didn't just happen to me and my money.
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★☆☆☆☆
“woring hours ”
Written on: 16/05/2013
Are the employeee of ICICI bank are human or not. The BOM and Managar keep their employee make them work from 9 am to 8 pm. Are they going to pay for that, dont they have any family. That too they make the ladies employee to stay in office upto 8 pm. are you human you branch manager officer (BOM)? (read more)
★☆☆☆☆
“Pathetic service”
Written on: 25/04/2013
Have been struggling for months to withdraw money from own account. Practically impossible to reset your password. Letter they sent by mail not legible. (read more)
★☆☆☆☆
“Useless and unusable”
Written on: 03/04/2013 by Headley
This bank has to be the least user friendly bank in existance. I have never been able to log on using the website due to the overly complicated log in system. I have always had to phone them which I am now told will cost me £2.00 per call. My money has only stayed in my account because I just cannot be bothered to access it via the website. I will now make the effort if only to stop this useless bank profiting at my expence (read more)
★☆☆☆☆
“Laughably bad at everything”
Written on: 26/03/2013
I had a savings account with ICICI, when the lockup expired it was increadibly hard work getting the money back. I don't think any conversations I had with the call centre lasted less than twenty minutes. Interest rate was ok but not nearly enough to compensate for the extra work. (read more)
★☆☆☆☆
“ICICI Bank Rude Staff”
Written on: 01/03/2013
ICICI bank HR Dept should give their banking staff training on Customer Care and Behaviour trait, the staff does not know how to speak to Senior Citizen's and other's they are arrogant Please do some needful in this HR dept, else you will be rated and nominated for Raspberry Awards (read more)
★☆☆☆☆
“Avoid at all costs! ”
Written on: 25/01/2013 by GINGERGIRL73 (1 review written)
Savings account taken out confusing emails received made me not trust them. So cancelled account. Various emails and telephone calls had great difficulty getting anyone to understand me as was told I couldn't cancel until I was given a tracking number. This number never arrived and despite having an email confirming account had been cancelled and a conversation confirming no money would be taken they still managed to take £2 k out of my account resulting in banks charges. I had to battle... (read more)
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Showing 1 - 10 of 155 Reviews
★☆☆☆☆
“Stay away from the Indian Rupee Travel card”
Written on: 16/01/2013
I recently (1st week of January) applied for an Indian Rupee Travel card (in person) at the Slough Branch. I was handed over a Card and was promised that it will get activated in a week. When I got back home, I realised that expiry date on the card was January 2013. I tried to contact customer care and they kept on transferring between call centres and finally when I got hold of Branch manager Asfaq Mohammed (Slough Branch), he was very rude and did not provide any explanations. He ... (read more)
★☆☆☆☆
“Hate their login process and password protection ”
Written on: 09/01/2013
Talking of ease of using internet to manage your bank account, ICICI is a pain in a b... If you forget your 10 different passwords to get one transaction done. Be ready to spend half day to resolve and dig all files to keep your debit cards handy , considering that I live in USA and need my India debit only once in two years, is a real pain.. SECURITY to the extent where you cannot practically use the site , is of what use I need to find new bank soon !!!! (read more)
★☆☆☆☆
“Horibble Customer Service”
Written on: 04/01/2013
Well i have savings account with this bank for more than a year. But i wants to close this account. The customer care guys told me that i will have to go to bank branch for account closing. I traveled for close to one hour just to fill one form and sign it. The rep at bank(Nariman Point Branch) assured me that my account will be closed in 5 - 8 working days and balance amount will be transferred to my other account. To my surprise balance got transferred in next 20 mins , so i assumed... (read more)
★☆☆☆☆
“ICICI bank is getting benefitted not the customer”
Written on: 22/11/2012
I have account with ICICI for the more than 6 years and my salary is getting credited with my icici account. I very much upset with icici since they are not providing credit card. I have been requesting them for a long time. I personally feel ICICI bank is the only bank not making their customer happy and there were no benefits with icici when some one having accounts with icici. I just want to go for car loan and the people from ICICI is calling me very frequent stating they provide the car... (read more)
★☆☆☆☆
“Third Grade Bank - Won't even recommend to my enemy”
Written on: 21/11/2012 by RohitKGupta (1 review written)
A sca,mmer name Anil Singh and his manager Sushil Shaw from ICICI Mumbai got in touch with me to open a NRI account. All the deals/offers they told me turned out to be bogus and false once the account (NRE & NRO) were opened. Despite calling & emailing ICICI Bank at least 10 times, I got no positive response so have finally given up. I blasted them with few abuses in my recent email and only then I got a response and this time from Satya Matta (Office of Head Service Quality). Now Head... (read more)
★☆☆☆☆
“Worst bank”
Written on: 24/10/2012
I found today that ICICI had blocked my credit card which I was using for many years and paying the dues promptly every month. Last month the dues was a minor amount of Rs 300/- due to which I had forgotten to pay. When I tried to purchase a geyser from a retail shop , I was surprised to find the card declined. On enquiry , found that it had been blocked due to non-payment of dues ( Rs 300/- ) . Further enquiry revealed that their system blocks automatically anything above Rs 100/-. I am... (read more)
★☆☆☆☆
“cash transactions are charged .......”
Written on: 22/10/2012
If I use my credit card....the most convenient way for me is to make cash payment as the branch is close to my house.....for payment they keep on calling cash is the fastest way to settle their dues ....cheque takes 2-3 days....but like fool they ghare 110/- Rs charges to make cash payment dumb bank.....I have to make the same payment in my account then give a cheque for cc payment double job.... Not at all convenient bank....the envelopes they had introduced is also not available... (read more)
Niharika's Comment
Written on: 02/03/2013
This is actually RBI regulations which ask bank to charge money in case of cash deposit for credit card payment...Its not just the case with ICICI Bank even HDFC and AXIS bank charges for the same ....You can transfer via their ATM or internet banking which is faster and non chargeable
Thanks
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★☆☆☆☆
“Worst bank ever had”
Written on: 25/09/2012 by Review_Delhi (1 review written)
Online, offline, phone etc. are all very very very BAD! (read more)
★☆☆☆☆
“Slower then Government bank”
Written on: 12/09/2012
Believe me.. this is the slowest bank I have ever seen. Cant compare with even nationalized governemnt bank like Dena bank. They do not provide any response or support as HDFC. Very poor service.. do not take any loans from ICICI.. Very lazy and crappy people works there.. You should go for some other banks like HDFC, AXIS, or any other but not ICICI. (read more)
★☆☆☆☆
“Humungous waste of time and a pain to deal with”
Written on: 09/08/2012 by sarathgj
Nothing is straight forward on the site. You need to jump through 5 loops of various sizes and orientations to get the simplest thing done. Many basic features are missing while some others are hidden in most unintuitive locations. Lately I have been getting many calls from my "relationship manager". It is a little annoying to have someone call and ask if all is okay when you working hard to solve some production issue at office. Then when I finally needed some help changing some recurring... (read more)
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Showing 11 - 20 of 155 Reviews
★★★★☆
“Not to forget their great service in ICICI Lombard GIC”
Written on: 26/04/2012
I am impressed with the insurance plans and schemes provided by ICICI Lombard and how easy it is to book a plan online. Their website is userfriendly and has defined all the elements of insurance. I bought my car insurance from them so overall its a great service, you can get more information on car insurance: (read more)
Samsidin's Comment
Written on: 08/08/2012
SAY NO TO ICICI BANK
NEGLIGIANCE OF STAFF MADE MY SALARY PROBLEM
UNSKILLED STAFF
CARELESS / NON- RESPONSIBLE STAFF
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★☆☆☆☆
“worst bank ever”
Written on: 09/04/2012 by puneetdevgan
Icici Bank has worst nri banking, no branch outside india only online banking avaialable and in which they don't provide you username & password again if u lost it once. so if u lost ur username or passwrod your money in the bank is gone. thats what happened to me (read more)
★☆☆☆☆
“Get Away from them”
Written on: 06/04/2012
this is the Worst bank ever..biggest cheaters..no ethical value..can do anything for extra pennies...all the products suck...go for any bank except this..believe me else you'll repent laterz (read more)
★☆☆☆☆
“Account Closing Nightmare”
Written on: 05/04/2012
We tried to close our Demat account with ICICI Bank in 2009. They sent us a letter saying that the account was closed. It has been a nightmare experience for the last three years. My husband has been going back and forth with the NRI services and their customer service is pathetic. They have so many forms and so many accounts related to this "closed" Demat account. Every time they tell us that that we need to send in more paperwork. It cannot be faxed, it has to me sent by snail mail to... (read more)
★☆☆☆☆
“First deposit to NRE took 2 months and still counting”
Written on: 31/03/2012 by rjeedigunta (1 review written)
All they care for is your membership. Once you do that, there is no easy way to get hold of them. If the first deposit itself is taking this long, no idea how the ride is going to be. (read more)
★☆☆☆☆
“Nightmare Bank!!!”
Written on: 08/03/2012
Have a joint account with my wife and having difficulties in trying to transfer money from our HiSave savings to a linked account. They say I need a linked joint current account with a chequebook facility in order to transfer money however we don't have a joint account with a chequebook facility. Our linked account was cancelled by ICICI bank, don't understand why!! In the process of trying to set up another linked account and have sent in two online bank statements which had to be... (read more)
★☆☆☆☆
“CRIMINALS”
Written on: 05/02/2012
DO NOT TRUST THIS BANK AT ALL - their staff will cheat you into signing up for policies and accounts that you do not understand. They changed the contract length of my accounts after signing the form! I even cancelled within the freelook period after noticing this on the copy of the application forms and they still refuse to return my money! I have contacted them on countless occasions, but they are refusing to cancel or return my money. And despite asking them about the corrupt staff,... (read more)
★☆☆☆☆
“don't trust”
Written on: 29/01/2012 by Pretty123
Have approved morgidge to us. But 2 weeks before giving money they found out they lost all paperwork and started to ask provide documents. The end of it asked for T4 for 2011 in beginning January 2012 and refused to give money becouse nobody can provide that form. Lost my house. (read more)
★☆☆☆☆
“ICICI NRI service is SUCKS!”
Written on: 03/01/2012
NRI service is SUCKS! Nobody seems to be responsible or helpful at the customer care. No responds to the emails and when try to call them, they are giving all false promises and disconnecting the calls whenever are asking them to connect to their mangers for escalation. It’s happening every time. I do not recommend this service to anyone. Just keep away from ICICI. NRI service/money2india is SUCKS! SUCKS! SUCKS! SUCKS! SUCKS! SUCKS! SUCKS! (read more)
★☆☆☆☆
“The Service SUCKS!!”
Written on: 18/12/2011 by icicisucks (1 review written)
Almost all the services offered by ICICI suck.I wish there was a way to give negative Stars as this bank and their service does not even deserve ZERO stars. If you are looking for mental peace, Please do a favor to yourself and bank else where. I would say keeping your money out in the open is more peaceful than depositing in ICICI and put up with their service. The Tellers are incompetent. The managers are a joke. NO EASE of Use. I dont even want to discuss their customer service hotline,... (read more)
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Showing 21 - 30 of 155 Reviews
★☆☆☆☆
“Your bank sucks!”
Written on: 30/11/2011
Your bank sucks! Worst customer service I have ever experienced. If you were the last remaining bank I would put my money in a box and bury it in my backyard. (read more)
★☆☆☆☆
“ICICI BANK - Worst Bank Ever”
Written on: 26/11/2011
Its the worst bank I've ever dealt with. Their customer care is rubbish, they take you through a 10 minute security check on phone, only to tell you that their systems are undergoing unscheduled maintenance and I should call them later. Please be extra cautious and check your monthly bank statements religiously, they sheepishly charge debit card transactions twice, I've spent a great deal of hours getting my money back. They blame Visa for these transaction discrepancies but I have bank... (read more)
Icici Bank's Comment
Written on: 30/11/2011
Hi,
We regret the problem caused to you. Please send us your contact details at care@icicibank.com and we shall get in touch with you soon. Kindly refer '2454215' in the subject line.
Regards,
ICICI Bank Customer Service Team
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★☆☆☆☆
“Worst Service ever, I wish I can give them 0 stars”
Written on: 26/11/2011
I recently opened an account with ICICI money to India service As part of verification process of my US based bank account there were suppose to be 3 transaction. However, there was on one amount of XXX Cents debited, no credit transaction. I called customer service, She told me to email them, I emailed no reply. I waited for 4-5 days called again, and the customer rep had no idea what I was talking about, and he did what they do best, pass it on. He told me to wait another day, and call... (read more)
Icici Bank's Comment
Written on: 30/11/2011
Hi,
We regret the problem caused to you. Please send us your contact details at care@icicibank.com and we shall get in touch with you soon. Kindly refer '2454214' in the subject line.
Regards,
ICICI Bank Customer Service Team
Reply to this comment
★☆☆☆☆
“3 rd class banking system they need to learn from others ”
Written on: 12/11/2011 by maheshsinghrajput
poor banking system surely they need to train their staff and improve their banking system and stop their advertisement on phone and on the websites too many and the back music is terrible as them sorry but its true we in 21 st century they need to improve and not be a laughing stalk (read more)
★★☆☆☆
“If you hate their customer service PLEASE join on Facebook”
Written on: 22/10/2011 by leelayz
Hi Guys, If you have hated their customer service, please share your stories on this facebook page. https://www.facebook.com/pages/I-hate-Icici-bank/232007073525262?sk=wall I had a terrible experience and the only way to reach out to them is probably to make our voices heard. Together. Regards, Suva (read more)
★☆☆☆☆
“WORSTTT BANK EVER ”
Written on: 05/08/2011
I have an account with ICICI for an NRI account. I am trying to close down my account and break my deposit but even for that i need a form that is available through thier website. Well when I finally figure out what form to use, without the help of their customer respresentatives whcih is a joke, It could not download for me. When I call them they say thier server has been down.... Well thier server has been down for about 5 days now and the manager and supervisor all sound thr same to me.... (read more)
Icici Bank's Comment
Written on: 09/08/2011
Hi,
We regret the problem caused to you. Please send us your contact details at care@icicibank.com and we shall get in touch with you soon to resolve the matter. Kindly refer "IBGUID:2105080" in the subject line.
Regards,
ICICI Bank Customer Service Team.
Reply to this comment
★☆☆☆☆
“TERRIBLE BANK”
Written on: 24/06/2011
This bank has no idea how to develop or implement any user-friendly processes. They seem to have forgotten that it is customers' money that makes their bank tick, and make it impossible for customers to access their own money. I've had many frustrating phone calls where procedures are quoted which do not make any intuitive sense. I would NEVER want to put a friend or foe through this level of irritation, and so will not recommend this bank to anyone. (read more)
Guest's Comment
Written on: 31/07/2011
Very true! I am having account with ICICI for last 11 yrs, and last few yrs are frustrating! They dont hv any about user-friendly process. There is always a infinite loop in there processes.
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★☆☆☆☆
“NRI banking”
Written on: 18/06/2011
This is the most pathetic bank I have ever come across. Their customer service sucks. My repetitive request of cancelling one bank account on their website which I closed several years ago still exists there. When I tried deleting it was denied. They updated their website and it lost all the details of my current account and they could never add it despite of all my phonecalls and emails. They kept lying to trouble shoot with my problems and they even lied that we tried calling you on... (read more)
★☆☆☆☆
“It will be a sinful waste of words to say anything...”
Written on: 22/04/2011
It will be a sinful waste of words to say anything more than this that ICICI is BAD and operates just like a Chit Fund company. (read more)
★☆☆☆☆
“Got to be the worst online bank I have used. ”
Written on: 27/03/2011
Got to be the worst online bank I have used.
Do not use this bank for current baccounts or savings. They are not to be trusted to pay the correct interest.
Trying to get an answer to a service request about interest payments is like trying to get blood out of a stone.
(read more)
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Showing 31 - 40 of 155 Reviews
★☆☆☆☆
“ICICI is the worst bank we have in India. Extremely...”
Written on: 08/03/2011
ICICI is the worst bank we have in India. Extremely poor customer service. They have got large customer base so they don't bother if one or two customers leave them. Anyways I'm going to close my account in ICICI due to bad service.
It took them 2 days to make a draft and to deliver a cheque book they take 10 days.
(read more)
★☆☆☆☆
“This is about website and it got worst over years...”
Written on: 19/02/2011
This is about website and it got worst over years probably they got too many customers. Website is always slow be it day or night you can't use website (read more)
Guest's Comment
Written on: 26/07/2011
I agree.
The Money to india website is too unorganized. Even the letter are not framed in one line. Very often, it automatically does a sign out if i try clicking on any of the option.
It is not just that i was on the website for quite a long - but this signout appears in no second. It irritates. their websites are too bad.
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★☆☆☆☆
“ ”
Written on: 13/02/2011
I WISH I READ THIS WEBSITE BEFORE I OPENED NRI ACCOUNT WITH ICICI. I COMPLETELY AGREE AND UNDERSTAND ALL THOSE NEGATIVE FEEDBACKS . PAST 3 YEARS I HAVE NO CONTROL OVER MY ACCOUNT, UNABLE TO ACCESS INTERNET BANKING DESPITE LOT OF COMPLAINTS AND REQUESTS, DODGY TO CONTACT ON PHONE, I FEEL HELPLESS AND ROBBED. THE ONLY CUSTOMER SERVICE IS BEAUTIFUL LETTERS PRAISING OUR CUSTOMERSHIP. SADLY ONE OF THESE LETTERS 2 YEARS AGO ALSO CONTAINED A MESSAGE AMONG ITS MANY PARAGRAPHS THAT TO IMPROVE...
(read more)
★☆☆☆☆
“ICICI home loan is not Financing to people, it is 100%...”
Written on: 09/02/2011
ICICI home loan is not Financing to people, it is 100% cheating, i was trying to make additional part pre-payment on my existing home loan and reduce my interest rate, they are compelling me to take ICICI medical insurance for 2 years OR take a policy on icici pruduncial...Bank executives are Arrogant... (read more)
★☆☆☆☆
“Only one word: Pathetic. Had to give a rating of zero....”
Written on: 29/01/2011
Only one word: Pathetic. Had to give a rating of zero. But the reviewers do not allow that! (read more)
★☆☆☆☆
“Well where should i start . They have brought bunch of...”
Written on: 12/01/2011
Well where should i start . They have brought bunch of jokers from India called Managers who try to run the Bank in UK as if they are running in India. I recall chatting to one of thier Managers in Uk called Deepak Varghese and belive me he hasnt got a clue talks big but no action .
Staff as as ignorant over the telephone as you can get ............STAY AWAY from this BANK to hell.
(read more)
★☆☆☆☆
“This bank is a complete mafia bank. This bank sends...”
Written on: 27/12/2010
This bank is a complete mafia bank. This bank sends mafia gundas to your home and they want to rob you and take as much money as they can. They are absolutely unprofessional and extremely arrogant and rude and have no respect for women..this bank will go and is going so down that they will never recover. I condemn this bank absolutely and since they have woes of so many customers and on this website almost all of the customers have rated this bank low and have complaints against it, so i... (read more)
★☆☆☆☆
“Do not venture around ICICI unless you have nerves of...”
Written on: 14/12/2010
Do not venture around ICICI unless you have nerves of steel!!
Wish this site had negative stars, deserves no star rating.
(read more)
Victimoficici's Comment
Written on: 27/12/2010
I found this review very helpful because i too wish that there was negative rating for this bank. Icici does not deserve any rating at all.
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★☆☆☆☆
“worst service bank i have seen so far...:(”
Written on: 19/11/2010
worst service bank i have seen so far...:( (read more)
★☆☆☆☆
“HORRIBLE CUSTOMER CARE ... STAY AWAY IF YOU CAN ”
Written on: 12/11/2010
HORRIBLE CUSTOMER CARE ... STAY AWAY IF YOU CAN
Gone are the times when only few banks in India were computerized . I think SBI and other nationalized banks are much better with lower fees than this stupid bank called ICICI ...
Arrogant customer care
Illiterate technical team
Horrible security
In Nut Sheel ... STAY AWAY FROM ICICI
(read more)
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Showing 41 - 50 of 155 Reviews
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Filla14's Comment
Written on: 19/05/2013
I ordered money from ICICI bank at 13:49 and told the payment was rejected and to try again and was told the same thing. I decided to ring my bank who informed me that the payments had actually gone through and I was now overdrawn. There were no records on my ICICI account online so I rang the call centre and was treated as if I was an idiot that could not speak English to save my life. I was made promises of call backs which never came and given instructions that made no sense. Stupidly I kept ringing in hope of speaking to somebody with half a brain cell. I eventually rang a branch in the Uk but there were equally as unhelpful and gave me the number to India again. I have rang ICICI bank 12 times in total and still do not know where my money is. Terrible bank and awful customer service with little intention of helping the customer.