ICICI Bank Reviews

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★☆☆☆☆
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ICICI Bank

Latest Reviews

★☆☆☆☆

“Terrible”

Written on: 06/04/2014 by RyleeHarrington145 (1 review written)

A terrible advert for India. The UK branch takes ages to open an account, and then have this ludicrous requirement that transfers can only be made to your nominated linked direct debit account… Read Full Review

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★☆☆☆☆

“Unbelievably Bad Service”

Written on: 18/03/2014 by chrispayne1967 (1 review written)

These people are pathetic. I made one extremely small error on my application and they were completely unable to sort it out. I put an extra digit in my sort code for my linked account, which their software shouldn't of allowed to happen in the first place. They couldn't tell me for a week why they'd sent the check back. After that it was just a comedy show which I haven't got time to explain. Just believe when I say that unless your application is spot on and you have no need to contact their… Read Full Review

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★★★☆☆

“The previous net banking application was very good and...”

Written on: 14/03/2014 by krishna7 (1 review written)

The previous net banking application was very good and very comfortable to use, but now the recently changed application is not good and it is not in user friendly manner, it is not looking like a personal bank application it is looking like a public website, not at all comfortable to use… Read Full Review

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★☆☆☆☆

“Utterly Pathetic”

Written on: 05/03/2014 by TonyB-UK (3 reviews written)

I've had a Savings Account with ICICI in the UK for a while now - Everything's fine..... Until you want to take your money out. It seems you can't transfer money to any account that dosen't have a direct debit set up linking it with your HiSave. This is not only bizarre, but completely unnecessary, as no other bank has this ludicrous requirement. Not only do ICICI take 6 days to tell you this via their Customer "Service" interface, they take another 14 days to set up the direct debit (which… Read Full Review

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★☆☆☆☆

“Incapable Process flow - SUCKS”

Written on: 03/03/2014 by harisudharsan (1 review written)

At the time of writing this review; I have given request a request to open a 3 in 1 account in ICICI bank - Tambaram branch Chennai on 13th of Feb 2014. I haven't got my demat account opened yet. Today I am writing this review on 3rd of March. It is nearly 20 days which is simply un-acceptable. When I went to the bank in person for opening the account, i told the Branch Manager clearly that i am opening this account for demat purpose. He said first the SB account has to be opened and only… Read Full Review

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★☆☆☆☆

“Worst banking experience for NRIs”

Written on: 16/01/2014

I am banking with ICICI since 2005 and had no issues when I was in India. It was my salary account. The only thing is they forced me with a Credit card which was required anyway, so I accepted it. But when I became NRI things changed. I decided to open 3 in 1 account and came across worst possible customer service in the whole world. The person I was in contact with never called on time, always called randomly. Always called more than once for a single document. Called repeatedly to request… Read Full Review

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★★★★★

“Perfect!”

Written on: 16/01/2014

Needed Rands at short notice, got the 2nd best rate on the market and cash was delivered by the Post Office the next day. Excellent!… Read Full Review

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★☆☆☆☆

“Customer is trash according to them”

Written on: 21/11/2013

I have been a customer for several years. Their quality of customer relationship has degraded considerably in the last few years. They used to get back within a couple of hours earlier, now they do not get back even after several days and after several reminders. They charge hidden fees on savings account and do not roll it back if you request them to. I opened a zero balance NRI account, now they raised the minimum limit to 15,000 without any notification. It has not happened with me, but… Read Full Review

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★☆☆☆☆

“ICICI staff don't know anything about finance !”

Written on: 20/09/2013

I am a icici customer and using icici direct for the past 7 years. Recently I redeemed 27k worth of mutual fund units and icici bank issued a cheque to my home. I was surprised, because the credit through redemption usually takes place through online. when I dialed to icici customer care number, the call directly went to wealth relationship manager to whom I told the problem very clearly. He told he will transfer to the concerned dept. the guy from the concerned dept was from savings account!… Read Full Review

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★☆☆☆☆

“horrible experience of bankig”

Written on: 20/09/2013

This bank is not at all providing satisfactory service to customers .I am connected with the bank from day one.I have many biter experiences. Two example 1- I waned to transfer fund to pay my sons fee inBangalore. When I approached bank branch in Mundera Allahabad and told the staff one of them told ha ho gayaga and given me a form to fill up.After filling the form I gave to the same guy but he told lme that this ..is wrong fo.rsm I told him that you have only given me this firm is… Read Full Review

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★★★★☆

“Travel money received OK - no need to panic!”

Written on: 18/09/2013

I have just ordered Euros from ICICI Bank and they arrived safe and sound. I wasn't aware that there was a deadline for ordering (I think it's about 2.30 pm in the afternoon) in order to get next day delivery so was panicking when they didn't arrive the next working day. I also started reading reviews such as those posted on this site - which didn't help at all! The exchange rate offered by ICICI was good and the service was fine (once I understood the deadline issue). Also, please don't worry… Read Full Review

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★☆☆☆☆

“Bad Experience”

Written on: 29/08/2013

I know it all comes down to individual expectation and experience BUT please listen up. Trying to open a HiSave account was probably the worst banking experience and that's saying something these days. I followed the instructions while opening online and sent them a cheques to fund the account. The cheque was cashed very quickly but it took four weeks before I could get access to my account. This after a few frustrating phone calls and e-mails. I will spare you the details of the poor… Read Full Review

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Linjengrah's Comment

Written on: 06/09/2013

My experience has been identical. I am still waiting for a proper reply to my complaints and the return of my initial investment.
This bank needs taking off the comparison sites and reporting to the FSA.

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Icicisuckstoomuch's Comment

Written on: 06/09/2013

We should give Zero..even Single Star is not worth.
This Bank Sucks, Bad Customer service. These guys don't understand anything.
It takes 6 months to open an account.

Frustrated NRI customer.
Never In my Life Use this Bank.

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★☆☆☆☆

“Slow, Slow, Slow”

Written on: 27/08/2013

Took three weeks to open the account. Online banking requires a lot of hurdle jumping and their customer service is lethargic to say the least .... my last attempt had me on hold in a queue for 8 minutes which at 5p per minute is naughty! Three days after my account was opened, I also got a letter to inform me the interest rates were to be reduced .... bad timing I guess… Read Full Review

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★☆☆☆☆

“Bad banking of India ”

Written on: 26/08/2013

I been using this bank for money transfer only but every time I try to do that it's a mission their net banking never work customer care is next to hell… Read Full Review

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★☆☆☆☆

“Very poor service and unethical business practices”

Written on: 24/08/2013

I have my account with ICICI for the last 15 years. Services were good in the beginning, but have gone to bad and worse. 1. Blocked ATM card without informing me when I was out of station after I already did 3-4 trasanctions. The excuse - they thought the card had not been delivered. 2. Changed the status of my account from wealth mgmt to normal without intimating. I got to know when I tried phone banking number mentioned behind the debit card and it stopped giving me services I was being… Read Full Review

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★☆☆☆☆

“Travel Money”

Written on: 17/08/2013 by Daryl.H (1 review written)

Changed £500 into Mexican Pesos through ICICI. Once in Mexico found 700 pesos, a 500 & a 200 note (around £35)were counterfeit. As 500 pesos was the largest note I received from ICICI, I could not have been given it in change (and I'm certain I wasn't given the 200 in change either). If you can't trust a bank to give you genuine currency, who can you trust? Won't be using ICICI again!… Read Full Review

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★☆☆☆☆

“Problems trying to open savings account”

Written on: 15/08/2013

I found this bank recommended on Money Expert for its instant access savings account - 1.75%. I tried to call the bank and spent ten minutes listening to music at 5 ppm. I tried to call three times and had the same experience. Warning bells started to sound. I went on line and emailed a simple enquiry. Three days later I get a reply. I started to complete an online application and saved it to verify further information. I got an email with a tracking number and tried to access the… Read Full Review

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Chaudhary's Comment

Written on: 18/09/2013

Dear Friend please do not open A. /C with this bank I am telling with my experience.

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★☆☆☆☆

“Application process painfully slow 3weeks to open an...”

Written on: 11/08/2013

From initial application to being able to access the account took 23 calendar days!!! Incessant and inane e mails from ICICI. Having to ring to confirm your details when already given is stupid and time wasting. Speaking to robotic call centre staff who don't understand simple questions. A few years ago ICICI used to be a good bank to deal with not any more. I would question whether the 1.75% rate is worth all the frustration and hassle involved. Will similar hassle be encountered when… Read Full Review

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★★★★★

“Foreign currency”

Written on: 25/07/2013

Got the best rate on the market. Free delivery and arrived next day. Excellent!… Read Full Review

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★☆☆☆☆

“Do not use this bank.”

Written on: 18/07/2013

The worst bank I have ever experienced. Nearly put a lot of money into a savings account. Do not go near this bank!!!!… Read Full Review

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