Office Reviews

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★☆☆☆☆
1.4 / 5
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Office

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Latest Reviews

★☆☆☆☆

“never again”

Written on: 09/12/2014 by RyleeYoung373 (1 review written)

I ordered a pair of boots which were covered in glue on delivery. I informed Office by email and sent them back via the requested collect plus route and after waiting a week for a replacement I contacted Office Customer Services to be told that they had never received them back- despite having a tracker number. It has now taken several emails to them to say that I want a replacement as I had requested initially. They don't seem to read that part of the email and keep asking me if I want a… Read Full Review

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★☆☆☆☆

“BEWARE OF UNREASONABLE INTERNATIONAL POSTAGE CHARGES”

Written on: 10/11/2014 by 367McKinley (1 review written)

ORDERED A PAIR OF BOOTS ONLINE TO POST OVERSEAS WITH A P&P CHARGE OF 25 POUNDS, WAS THEN CHARGED $60 BY US CUSTOMS. NO WARNING BY OFFICE THAT THIS MAY HAPPEN. ORDERED 2 ITEMS, THAT WOULD HAVE BEEN SHIPPED SEPARATELY HAD 1 NOT HAVE BEEN OUT OF STOCK. THERE'S NO NEED FOR THEIR POSTAGE TO COST THIS MUCH & SHOULD BE A WARNING/DISCLIAMER REGARDING THE POSSIBLE CUSTOMS FEES, WE ARE THEIR CUSTOMERS, THEY ARE SUPPOSED TO LOOK AFTER US SO WE USE THEM AGAIN & RECOMMEND THEM. NEVER AGAIN… Read Full Review

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Rcollinsx's Comment

Written on: 20/11/2014

This shop is an absolute disgrace when you order things they don't come they don't even offer you a refund they think they can keep your money there theifs I ordered a pair of ugg boots 3 weeks ago they still never come and they don't allow you 2 spk to a manger I still have not got my money back sent 10 e mails in one day they need stopped do not buy anythink off this store online they are cons and I am nt the only one neither

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★☆☆☆☆

“Next day Delivery service”

Written on: 08/11/2014 by vyWilson214 (1 review written)

If you need the item urgently do not orderFrom Office, even with next day delivery they will not come in the timescale stated. Really disappointed seeing as I place an order at 11:00am on the 5th November (Next Day) and today is the 8th and I am still waiting… Read Full Review

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★☆☆☆☆

“Awful Customer Service”

Written on: 28/10/2014 by Byrnets1968 (1 review written)

Ordered two pairs of shoes online. Got an email to say one pair was cancelled, I emailed back and wanted to choose a different style, I couldn't "amend" my order according to customer service. Well, I didn't want them to amend mine either, but once they do, I don't think it's too much to ask if you want to cancel the rest of your order or choose a different style/size. I now have to pay £5 postage for one pair of shoes. So if your calculating your costs on multi purchases and combined postage… Read Full Review

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★☆☆☆☆

“Not impressed! Bluewater Branch”

Written on: 27/10/2014 by Egan17 (1 review written)

I wanted a pair of £200 Ugg boots, and I picked up the boot from the shelf and asked for the other one to try on. She came back with a pair of 'new' boots and they were clearly marked and scratched. I pointed out they were marked and she its because they were suede - but they were scratched! I told her seeing as Im looking at spending £200 on a 'brand new pair' I don't expect to be buying scratched and marked ones and could she find me another pair that were not damaged. Her attitude was… Read Full Review

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★☆☆☆☆

“selling odd shoes!”

Written on: 12/10/2014 by 274Gregory (1 review written)

Found a shoe I liked, in my size and in a style I knew was comfortable, in the sale section in Oxford Circus branch. I asked to get the other one as I definitely wanted to buy them. The sales girl came back from the stock room saying she couldn't find the other shoe! Incredibly frustrating as I really wanted these. Nobody was remotely apologetic or offered any solution such as putting the one shoe aside, taking my phone number and looking for the matching shoe later. They basically said the… Read Full Review

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★☆☆☆☆

“Customer service is horrific ”

Written on: 25/08/2014 by 1971Maynard (1 review written)

I recently bought some boots from office and the first day I wore them it rained and my boots were stained with water marks, when purchasing the boots nobody advised us to buy any protection spray for the boots. I took the boots back to office to ask if I could have a refund and they declined the request and said it wasn't their fault or their place to advise me to buy protection spray! I called head office and they wouldn't do anything about the situation, when I was asking for a refund and… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 19/08/2014 by Burtonrn115 (1 review written)

Miss selling on shoe guide size ... no postage paided for return even though it is not clearly stated on web site for OFFICE brands only ... clearly office are somehow above trading standards very unhelpful customer service will never place an order again… Read Full Review

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★☆☆☆☆

“Lack of vision, won't return”

Written on: 07/08/2014

I have for many years shopped at office long before they had shops in many towns as they do now but recently went into the Chelmsford store. I browsed and ended up buying 2 different style Mock rubber shoes. This turned out to be the worst purchase I have ever made. After 2 weeks or so I wore one pair the shoes for the first time. The pain involved could only be equaled to childbirth, I'm guessing due to the poor design and execution. Now I'm not saying that I sat around in the car nor did I… Read Full Review

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★☆☆☆☆

“Run by Divs!”

Written on: 05/08/2014 by getup.376 (1 review written)

I have for many years shopped at office long before they had shops in many towns as they do now but recently went into the Chelmsford store. I browsed and ended up buying 2 different style Mock rubber shoes. This turned out to be the worst purchase I have ever made. After 2 weeks or so, I wore one pair the shoes for the first time. The pain involved could only be equaled to childbirth, I'm guessing due to the poor design and execution. Now I'm not saying that I sat around nor did I trek up… Read Full Review

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★☆☆☆☆

“Disgusting staff”

Written on: 29/07/2014 by Nelsonio263 (1 review written)

Would never shop here again ..... Terrible service and horrible miserable staff If you don't like your job as a shoe shop assistant ~~ move on !… Read Full Review

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★★★★★

“Super quick delivery!”

Written on: 11/07/2014 by scLopez483 (1 review written)

I ordered 2 pairs of shoes on Wednesday, and after doing so, googled to see how long delivery takes. I found this site & after reading all the reviews I was really worried! I was pleasantly surprised today (Friday) to come home from work to find my shoes waiting! Delivery is free, so I couldn't believe they came so quickly! Would definitely recommend! … Read Full Review

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★☆☆☆☆

“return policies”

Written on: 08/07/2014 by charles.r.bowyer (1 review written)

shop at SHOE quality service and guarantee Office on the other hand are the opposite to this … Read Full Review

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★☆☆☆☆

“Review for online ordering”

Written on: 08/07/2014 by 273Finn (1 review written)

I ordered a pair of shoes and the delivery group Yodel phoned me at 8.30pm on a Saturday evening to ask me to walk down my lane and wait on the main road to accept delivery which I was not happy to do. When delivered the shoes, although the same size, the left shoe was wider and longer than the left. I returned them. I then reordered a different style and they were due to be delivered 5 days ago and Yodel courier company did not deliver and again 4 days ago, they did not turn up (they said on… Read Full Review

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★☆☆☆☆

“Horrendous”

Written on: 26/06/2014 by 134Bruce (1 review written)

Of all the shops I have visited, never in my life have I been harassed so much by staff in the Bristol branch. As soon as you enter the shop they pounce on you and treat you like an incompetent fool, and harass you into buying shoes. I left the store immediately and I have never gone back, it was an absolutely horrible experience, and I would never recommend this shop to anyone I know. Absolutely terrible… Read Full Review

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★☆☆☆☆

“Site - Payment Error”

Written on: 07/06/2014 by s_o__f__i_a (1 review written)

I've been trying to buy a pair of boots available on-line but it has been impossible to complete my purchase. The site reports me an internal error (when paid with paypal), or advises me to try again in a few minutes (when I try to pay with my credit card). After contacting the Client's support, they answered that those boots were out of stock (even thought they are still available on-line to purchase). After this I tried to buy 3 other different pair of shoes (just to check if I could finish… Read Full Review

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★☆☆☆☆

“Underhand - avoid at all costs”

Written on: 12/05/2014 by AlysonSantiago423 (1 review written)

Ordered some limited edition shoes on office.co.uk - order was accepted and confirmed and verified by my bank. Days later they haven't arrived so I checked the website - lo and behold the shoes were now £15 cheaper - i call customer services and they tell me that they made an error in the original pricing but would refund the difference - THEn she tells me that actually they've cancelled my order - when i ask why, they say it's been rejected by my bank (the bank have confirmed that that's not… Read Full Review

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★★☆☆☆

“2 out of 3 orders cancelled”

Written on: 08/05/2014 by SawyerDaly (1 review written)

The first time I had ordered a pair of Nikes, I received a week later an e-mail saying that my order was canceled because they were not in stock anymore. The second time it all went well. But, the third time it was the same cancellation all over again. If you want to order abroad, avoid this site!… Read Full Review

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★☆☆☆☆

“Dreadful customer service”

Written on: 23/04/2014 by Sarajones71 (1 review written)

Worst customer service of any high street. Bad quality, just dreadful… Read Full Review

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★☆☆☆☆

“DISCUSTING SERVICE! NEVER AGAIN!! ”

Written on: 15/04/2014 by kellyjo93 (1 review written)

I am discusting in the level of service recieved by Office, never in my life will i ever be ordering from them again. I place an order, gets lost in the post. Tell me its delivered next door when i knock they hadn't signed for it. Waited 3 days to be told it had been delviered to a different road, i went round myself and yet again, told it hadn't be delivered. Now, there is none left in my size for the requested item, so i have asked them to honour £17 difference to send me out a pair closest… Read Full Review

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