Office Reviews

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★☆☆☆☆
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Office

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Latest Reviews

★☆☆☆☆

“Customer service is horrific ”

Written on: 25/08/2014 by 1971Maynard (1 review written)

I recently bought some boots from office and the first day I wore them it rained and my boots were stained with water marks, when purchasing the boots nobody advised us to buy any protection spray for the boots. I took the boots back to office to ask if I could have a refund and they declined the request and said it wasn't their fault or their place to advise me to buy protection spray! I called head office and they wouldn't do anything about the situation, when I was asking for a refund and… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 19/08/2014 by Burtonrn115 (1 review written)

Miss selling on shoe guide size ... no postage paided for return even though it is not clearly stated on web site for OFFICE brands only ... clearly office are somehow above trading standards very unhelpful customer service will never place an order again… Read Full Review

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★☆☆☆☆

“Lack of vision, won't return”

Written on: 07/08/2014

I have for many years shopped at office long before they had shops in many towns as they do now but recently went into the Chelmsford store. I browsed and ended up buying 2 different style Mock rubber shoes. This turned out to be the worst purchase I have ever made. After 2 weeks or so I wore one pair the shoes for the first time. The pain involved could only be equaled to childbirth, I'm guessing due to the poor design and execution. Now I'm not saying that I sat around in the car nor did I… Read Full Review

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★☆☆☆☆

“Run by Divs!”

Written on: 05/08/2014 by getup.376 (1 review written)

I have for many years shopped at office long before they had shops in many towns as they do now but recently went into the Chelmsford store. I browsed and ended up buying 2 different style Mock rubber shoes. This turned out to be the worst purchase I have ever made. After 2 weeks or so, I wore one pair the shoes for the first time. The pain involved could only be equaled to childbirth, I'm guessing due to the poor design and execution. Now I'm not saying that I sat around nor did I trek up… Read Full Review

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★☆☆☆☆

“Disgusting staff”

Written on: 29/07/2014 by Nelsonio263 (1 review written)

Would never shop here again ..... Terrible service and horrible miserable staff If you don't like your job as a shoe shop assistant ~~ move on !… Read Full Review

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★★★★★

“Super quick delivery!”

Written on: 11/07/2014 by scLopez483 (1 review written)

I ordered 2 pairs of shoes on Wednesday, and after doing so, googled to see how long delivery takes. I found this site & after reading all the reviews I was really worried! I was pleasantly surprised today (Friday) to come home from work to find my shoes waiting! Delivery is free, so I couldn't believe they came so quickly! Would definitely recommend! … Read Full Review

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★☆☆☆☆

“return policies”

Written on: 08/07/2014 by charles.r.bowyer (1 review written)

shop at SHOE quality service and guarantee Office on the other hand are the opposite to this … Read Full Review

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★☆☆☆☆

“Review for online ordering”

Written on: 08/07/2014 by 273Finn (1 review written)

I ordered a pair of shoes and the delivery group Yodel phoned me at 8.30pm on a Saturday evening to ask me to walk down my lane and wait on the main road to accept delivery which I was not happy to do. When delivered the shoes, although the same size, the left shoe was wider and longer than the left. I returned them. I then reordered a different style and they were due to be delivered 5 days ago and Yodel courier company did not deliver and again 4 days ago, they did not turn up (they said on… Read Full Review

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★☆☆☆☆

“Horrendous”

Written on: 26/06/2014 by 134Bruce (1 review written)

Of all the shops I have visited, never in my life have I been harassed so much by staff in the Bristol branch. As soon as you enter the shop they pounce on you and treat you like an incompetent fool, and harass you into buying shoes. I left the store immediately and I have never gone back, it was an absolutely horrible experience, and I would never recommend this shop to anyone I know. Absolutely terrible… Read Full Review

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★☆☆☆☆

“Site - Payment Error”

Written on: 07/06/2014 by s_o__f__i_a (1 review written)

I've been trying to buy a pair of boots available on-line but it has been impossible to complete my purchase. The site reports me an internal error (when paid with paypal), or advises me to try again in a few minutes (when I try to pay with my credit card). After contacting the Client's support, they answered that those boots were out of stock (even thought they are still available on-line to purchase). After this I tried to buy 3 other different pair of shoes (just to check if I could finish… Read Full Review

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★☆☆☆☆

“Underhand - avoid at all costs”

Written on: 12/05/2014 by AlysonSantiago423 (1 review written)

Ordered some limited edition shoes on office.co.uk - order was accepted and confirmed and verified by my bank. Days later they haven't arrived so I checked the website - lo and behold the shoes were now £15 cheaper - i call customer services and they tell me that they made an error in the original pricing but would refund the difference - THEn she tells me that actually they've cancelled my order - when i ask why, they say it's been rejected by my bank (the bank have confirmed that that's not… Read Full Review

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★★☆☆☆

“2 out of 3 orders cancelled”

Written on: 08/05/2014 by SawyerDaly (1 review written)

The first time I had ordered a pair of Nikes, I received a week later an e-mail saying that my order was canceled because they were not in stock anymore. The second time it all went well. But, the third time it was the same cancellation all over again. If you want to order abroad, avoid this site!… Read Full Review

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★☆☆☆☆

“Dreadful customer service”

Written on: 23/04/2014 by Sarajones71 (1 review written)

Worst customer service of any high street. Bad quality, just dreadful… Read Full Review

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★☆☆☆☆

“DISCUSTING SERVICE! NEVER AGAIN!! ”

Written on: 15/04/2014 by kellyjo93 (1 review written)

I am discusting in the level of service recieved by Office, never in my life will i ever be ordering from them again. I place an order, gets lost in the post. Tell me its delivered next door when i knock they hadn't signed for it. Waited 3 days to be told it had been delviered to a different road, i went round myself and yet again, told it hadn't be delivered. Now, there is none left in my size for the requested item, so i have asked them to honour £17 difference to send me out a pair closest… Read Full Review

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★☆☆☆☆

“Bought a lovely pair of boots only to wear them for...”

Written on: 14/04/2014 by lmonkey (1 review written)

Bought a lovely pair of boots only to wear them for the first time and the zip at the back of the boot split open just metres from my front door. Tried fixing it but it happened again minutes later. So I took them back to the store expecting to get a no-quibble refund quite honestly. But oh no. The sales guy studied the zip, fiddled with it, then said that it looked like the problem had "rectified itself". I wasn't going to accept this. He actually got me to walk around in them to try and… Read Full Review

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★☆☆☆☆

“Disgraceful refund policy”

Written on: 06/04/2014

Bought a pair of leather brogues and after 2 and a half weeks the leather sole at the front had split. Returned them to store and they said it was my fault as I had scuffed them - even if I had, after 2 and a half weeks this shouldn't have happened!! Very YOUNG AND SNOTTY member of staff at Leeds store wouldn't do anything - I asked for a second opinion from an older male guy who agreed with the assistant (surprise surprise!!) - I told him I wanted an exchange or refund and his exact words… Read Full Review

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★☆☆☆☆

“Injured and they don't care!”

Written on: 26/03/2014 by PerianneWalters (1 review written)

I hate office shoes I got a birthday present from h husband a pair of Jeffrey Campbell boots they had a faulty box and one spike was flat! So when I put them on I felt a sharp pain in my right foot I put my hand inside the shoe to see what it was and I found my finger bleeding I had cut under my finger nail open on a leather tack that was left sticking inside the shoe that was never removed from the shoe after they ware made I had two injures and they won't do anything they refuse any… Read Full Review

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★☆☆☆☆

“Customer service/Terms & Conditions”

Written on: 13/03/2014 by BMviper (1 review written)

Bought pair of shoes for 100£ put them on once and established they are small therefore wanted to exchange them and before even looking at them they asked me a question if I had them on - obviously yes. Therefore just refused helping me at all unless theres a defect with them... Hideous!… Read Full Review

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★☆☆☆☆

“ONLINE SERVICE HAS NO SERVICE”

Written on: 19/02/2014 by highestever (1 review written)

I tried to order 3 times a pair of boots: 1st time, I got an e-mail after 8 days that my order is cancelled because the item is out of stock. 2nd time (another pair of boots), I got an email after 1 week that my order is cancelled and when I asked them how it's possible, they said it's because we don't live in the UK and their international depot is out of stock. 3rd time, I used an UK address and didn't hear anything for 9 days so I decided to ask them to give me an update about my order. They… Read Full Review

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★☆☆☆☆

“UNFRIENDLY AND NOT PROFESSIONAL! ”

Written on: 13/02/2014

The office shop in Kingston they have no idea what customer service is. I wanted to buy boots and I asked a guy for some advises. He treated my like I would be stupid and was making fun about my English pronunciation. I asked for the size of the boots I liked and the guy told me they didn't have that sizes anymore and when I asked if I could order them..he said just NO. The same weekend I went in an Office shop in Oxford street,and surprise I found the shoes I could't find in Kingston! But also… Read Full Review

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