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| Quality of service | 2.3/10   |
|---|---|
| Layout of shop | 4.9/10 |
| Value for Money | 3.4/10 |
| Reviewer Rating | 2.7/10 |
| Overall Rating | 2.5/10 |
Full review by
Jemma84
on 16th Jun 2008
User Rating : 0
Respect :
0
Good Points: None
Bad Points: Don't do refunds Terrible customer service
General comments: Bought a pair of expensive boots, wore them for 10 minutes at home and they were so painful I took them back the next day. I was told they did not do refunds. I emailed them to suggest that maybe they could make this a bit more obvious in store (there was a sign saying they did not do refunds on sale items, which implied they did refunds on other items to me..). They sent a very rude email back. I then wrote a letter to head office and never received a reply.
I have since been trying to spend the credit I have from the boots, which is difficult as my local office (Cardiff) never seems to have size 5s in the shoes I like!
I also tried to order a pair of shoes via their mail order. 14 days later I rang them up (took ages to get through) as I hadn't received the shoes. They told me that they hadn't been able to locate the shoes anywhere so I couldn't have them. Thanks for letting me know!
Jemma84's review and ratings | 185 words
Review by
Guest.
on 14th Mar 2008
User Rating : 10
Respect :
0
Well, my local OFFICE (Dundee) is great! Great staff that are helpful and know what they are talking about. However, they can sometimes bother you when you just really just want to have a wee look, but at least they care. Would recommend.
Guest.'s full review | 62 words
Review by
cassava
on 11th Mar 2008
User Rating : 1
Respect :
0
I don't go into Office shops any more after several bad expereinces - much as I like their fun shoes.
cassava's full review | 40 words
Review by
Guest.
on 18th Feb 2008
User Rating : 0
Respect :
0
Wanted to return or exchange a pair of boots which in my opinion were faulty and only 1 day old. Told that they didn't have them in stock to exchange so asked for my money back which would have allowed me to buy the same pair at a different store. Told they couldn't do this - offered either a credit note or the possibility of them ordering them in. Going away so ordering was not helpful. Never come across a store SO unhelpful. Would not recommend to anyone.
Guest.'s full review | 93 words
Review by
gyoung
on 25th Jan 2008
User Rating : 0
Respect :
0
I returned shoes to the Office Shoe Shop, they then have to return it to the mail order before refund is available. Now I cannot find out where my returned boots are and I have not received a refund.
gyoung's full review | 46 words
Review by
Guest.
on 20th Dec 2007
User Rating : 10
Respect :
0
Office offer great customer service and great shoes!
Guest.'s full review | 10 words
Review by
Fruitbat00
on 20th Feb 2006
User Rating : 1
Respect :
0
Bought black leather pumps costing £35.99. Back of shoes collapsed after 15 days wear and leather surface peeled off where a decent leather would simply 'scuff'. This when the inside showed virtually no signs of having been worn.
Local
Office shop told me 'fashion shoes are not meant to be worn day in day out' and referred me to head office. Their view was as Office shoes are made of the finest leathers, these are the most delicate and need careful looking after. Presumably that m ...
Fruitbat00's full review | 113 words
Review by
marinad
on 29th Oct 2005
User Rating : 2
Respect :
0
I wanted to buy a pair of shoes from the Office shop in Charing Cross. I knew about their annoying habit to MAKE you take the shoe box with you, so as I got to the till I told the sales assistant that I was already carrying a heavy rucksack, and I just wanted the shoes in a plastic bag. He told me that for 'security reasons' they HAD to give me the box. I replied that I did not want it, and what security reason could ever mean that you have to have the shoes in the box, as all the other shoes sh ...
marinad's full review | 198 words | 1 comment added.
Review by
lauradave
on 1st Apr 2005
User Rating : 0
Respect :
0
I bought a pair of expensive leather boots with leather soles from Office. I wore them twice and the leather was worn out on the bottom. I took them back into 'OFFICE' at the Trafford Centre where I purchased them from to complain. They said they had to send them to head office for their opinion and refussed to give me my money back. So I contacted trading standards and they said they would go into the shop the next day to inspect the boots. But when trading standards went into the shop to see t ...
lauradave's full review | 241 words
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