Office Reviews

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Office

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Latest Reviews

★☆☆☆☆

“Return policy shocking”

Written on: 17/05/2015 by Kirklandrr467 (1 review written)

I recently bought a pair of shoes, toms to be exact, I tried them on in the shop and they were great and I thought I would wear them round for the day to wear them in. I had a pair of toms last year and they were the comfiest shoes ever however we've these toms they rubbed the back of my ankles to point where they were bleeding. I went back to the store not to even ask for my money back just to exchange them for a different pair where I was I told I couldn't because I wore them outside. I… Read Full Review

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★☆☆☆☆

“didn't deliver my £108 boots, won't answer emails!”

Written on: 21/01/2015 by 378Cooke (1 review written)

I ordered a pair off ugg boots, when tracking said they were out for delivery I stayed in all day but no one called, so I rechecked tracking which had been updated to " delivered to customer " but they hadn't......at least not me! It's been a week since my boots went missing and office have been useless, I supplied them with all the details I could including my signiture and am still waiting for a reply never mind a replacement or refund! Avoid this company I am seeing the bank regarding this… Read Full Review

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★☆☆☆☆

“WORST Experience EVER!!!”

Written on: 21/01/2015 by 21McCleary (1 review written)

Second time that I place an order and second time that I have issue I've placed an order in Mid December, They were really quick to take my money, much less quicker to deliver unfortunately... Having contacted their customer service several time, No one is able to tell me what happened to my order since then. Go to the shop directly if you have the possibility, but avoid the buy online… Read Full Review

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★☆☆☆☆

“Poor returns service”

Written on: 12/01/2015 by MarieB65 (1 review written)

I purchased some boots online. I had no problems with delivery but I can't say the same about my returns experience. The website advertise the option of using collect plus which I did.It took nearly a week for my return to reach Office and here I am near a week later waiting for the return to be processed and my refund being given.I rang Office to enquire about how long the refund would take given that it's post Christmas.Although the customer services gentleman was pleasant he wasn't that… Read Full Review

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★★★★★

“Superb service and fast, free delivery”

Written on: 23/12/2014 by ZaidKeith (1 review written)

I ordered my daughter some shoes for her Christmas night out. I ordered these on Sunday and opted for free delivery, they arrived on Tuesday, i was delighted to say the least. Great site and really easy to use. My daughter loves her shoes and we'll definitely be back for some more shoes, and maybe boots, in the New year… Read Full Review

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★☆☆☆☆

“No delivery for christmas ”

Written on: 22/12/2014 by Emilyann14 (1 review written)

I purchased a pair Vans from the Office website 16 days ago and still no delivery a few days before Christmas. Their phone lines have been down for over a week so the only way to contact them is via email - I was told for three days running that my order will be delivered between 12 and 9pm but it didn't turn up. I'm passed around from person to person via email in their customer service team and no one seems to care about it at all. Office are a terrible company who don't care about their… Read Full Review

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★☆☆☆☆

“never again”

Written on: 09/12/2014 by RyleeYoung373 (1 review written)

I ordered a pair of boots which were covered in glue on delivery. I informed Office by email and sent them back via the requested collect plus route and after waiting a week for a replacement I contacted Office Customer Services to be told that they had never received them back- despite having a tracker number. It has now taken several emails to them to say that I want a replacement as I had requested initially. They don't seem to read that part of the email and keep asking me if I want a… Read Full Review

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★☆☆☆☆

“BEWARE OF UNREASONABLE INTERNATIONAL POSTAGE CHARGES”

Written on: 10/11/2014 by 367McKinley (1 review written)

ORDERED A PAIR OF BOOTS ONLINE TO POST OVERSEAS WITH A P&P CHARGE OF 25 POUNDS, WAS THEN CHARGED $60 BY US CUSTOMS. NO WARNING BY OFFICE THAT THIS MAY HAPPEN. ORDERED 2 ITEMS, THAT WOULD HAVE BEEN SHIPPED SEPARATELY HAD 1 NOT HAVE BEEN OUT OF STOCK. THERE'S NO NEED FOR THEIR POSTAGE TO COST THIS MUCH & SHOULD BE A WARNING/DISCLIAMER REGARDING THE POSSIBLE CUSTOMS FEES, WE ARE THEIR CUSTOMERS, THEY ARE SUPPOSED TO LOOK AFTER US SO WE USE THEM AGAIN & RECOMMEND THEM. NEVER AGAIN… Read Full Review

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Rcollinsx's Comment

Written on: 20/11/2014

This shop is an absolute disgrace when you order things they don't come they don't even offer you a refund they think they can keep your money there theifs I ordered a pair of ugg boots 3 weeks ago they still never come and they don't allow you 2 spk to a manger I still have not got my money back sent 10 e mails in one day they need stopped do not buy anythink off this store online they are cons and I am nt the only one neither

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★☆☆☆☆

“Next day Delivery service”

Written on: 08/11/2014 by vyWilson214 (1 review written)

If you need the item urgently do not orderFrom Office, even with next day delivery they will not come in the timescale stated. Really disappointed seeing as I place an order at 11:00am on the 5th November (Next Day) and today is the 8th and I am still waiting… Read Full Review

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★☆☆☆☆

“Awful Customer Service”

Written on: 28/10/2014 by Byrnets1968 (1 review written)

Ordered two pairs of shoes online. Got an email to say one pair was cancelled, I emailed back and wanted to choose a different style, I couldn't "amend" my order according to customer service. Well, I didn't want them to amend mine either, but once they do, I don't think it's too much to ask if you want to cancel the rest of your order or choose a different style/size. I now have to pay £5 postage for one pair of shoes. So if your calculating your costs on multi purchases and combined postage… Read Full Review

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★☆☆☆☆

“Not impressed! Bluewater Branch”

Written on: 27/10/2014 by Egan17 (1 review written)

I wanted a pair of £200 Ugg boots, and I picked up the boot from the shelf and asked for the other one to try on. She came back with a pair of 'new' boots and they were clearly marked and scratched. I pointed out they were marked and she its because they were suede - but they were scratched! I told her seeing as Im looking at spending £200 on a 'brand new pair' I don't expect to be buying scratched and marked ones and could she find me another pair that were not damaged. Her attitude was… Read Full Review

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★☆☆☆☆

“selling odd shoes!”

Written on: 12/10/2014 by 274Gregory (1 review written)

Found a shoe I liked, in my size and in a style I knew was comfortable, in the sale section in Oxford Circus branch. I asked to get the other one as I definitely wanted to buy them. The sales girl came back from the stock room saying she couldn't find the other shoe! Incredibly frustrating as I really wanted these. Nobody was remotely apologetic or offered any solution such as putting the one shoe aside, taking my phone number and looking for the matching shoe later. They basically said the… Read Full Review

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★☆☆☆☆

“Customer service is horrific ”

Written on: 25/08/2014 by 1971Maynard (1 review written)

I recently bought some boots from office and the first day I wore them it rained and my boots were stained with water marks, when purchasing the boots nobody advised us to buy any protection spray for the boots. I took the boots back to office to ask if I could have a refund and they declined the request and said it wasn't their fault or their place to advise me to buy protection spray! I called head office and they wouldn't do anything about the situation, when I was asking for a refund and… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 19/08/2014 by Burtonrn115 (1 review written)

Miss selling on shoe guide size ... no postage paided for return even though it is not clearly stated on web site for OFFICE brands only ... clearly office are somehow above trading standards very unhelpful customer service will never place an order again… Read Full Review

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★☆☆☆☆

“Lack of vision, won't return”

Written on: 07/08/2014

I have for many years shopped at office long before they had shops in many towns as they do now but recently went into the Chelmsford store. I browsed and ended up buying 2 different style Mock rubber shoes. This turned out to be the worst purchase I have ever made. After 2 weeks or so I wore one pair the shoes for the first time. The pain involved could only be equaled to childbirth, I'm guessing due to the poor design and execution. Now I'm not saying that I sat around in the car nor did I… Read Full Review

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★☆☆☆☆

“Run by Divs!”

Written on: 05/08/2014 by getup.376 (1 review written)

I have for many years shopped at office long before they had shops in many towns as they do now but recently went into the Chelmsford store. I browsed and ended up buying 2 different style Mock rubber shoes. This turned out to be the worst purchase I have ever made. After 2 weeks or so, I wore one pair the shoes for the first time. The pain involved could only be equaled to childbirth, I'm guessing due to the poor design and execution. Now I'm not saying that I sat around nor did I trek up… Read Full Review

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★☆☆☆☆

“Disgusting staff”

Written on: 29/07/2014 by Nelsonio263 (1 review written)

Would never shop here again ..... Terrible service and horrible miserable staff If you don't like your job as a shoe shop assistant ~~ move on !… Read Full Review

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★★★★★

“Super quick delivery!”

Written on: 11/07/2014 by scLopez483 (1 review written)

I ordered 2 pairs of shoes on Wednesday, and after doing so, googled to see how long delivery takes. I found this site & after reading all the reviews I was really worried! I was pleasantly surprised today (Friday) to come home from work to find my shoes waiting! Delivery is free, so I couldn't believe they came so quickly! Would definitely recommend! … Read Full Review

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★☆☆☆☆

“return policies”

Written on: 08/07/2014 by charles.r.bowyer (1 review written)

shop at SHOE quality service and guarantee Office on the other hand are the opposite to this … Read Full Review

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★☆☆☆☆

“Review for online ordering”

Written on: 08/07/2014 by 273Finn (1 review written)

I ordered a pair of shoes and the delivery group Yodel phoned me at 8.30pm on a Saturday evening to ask me to walk down my lane and wait on the main road to accept delivery which I was not happy to do. When delivered the shoes, although the same size, the left shoe was wider and longer than the left. I returned them. I then reordered a different style and they were due to be delivered 5 days ago and Yodel courier company did not deliver and again 4 days ago, they did not turn up (they said on… Read Full Review

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