Hobbycraft Reviews

★★★★☆
3.9 / 5
78% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

★★★★★

“Nothing Too much Trouble”

Written on: 27/10/2014 by brindley_d (1 review written)

I visited Hobby craft in Stafford the lady in there was so helpful. I wanted to purchase a die cutting machine and dies for our Scout group. She gave a lot of her time did not rush me and showed me thoroughly how to use it.You could tell she really enjoyed her job and it showed. I had previously visited but another staff member really did not show me anything and put me off it just shows if you get that extra mile you have a very happy customer and a good sale. Thank you- sorry for the late… Read Full Review

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★☆☆☆☆

“DO NOT ORDER ONLINE”

Written on: 05/10/2014 by Keithgm26 (1 review written)

I ordered a die cutter 10 days ago and still not delivered rang customer services and told there was a delay but been dispatched, no email to advise of delay no tracking number so no idea where it is. Wish I'd gone to amazon… Read Full Review

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★★★★★

“service”

Written on: 13/07/2014 by CamrenShea407 (1 review written)

I was pleased today with the service and help more than expected from them today… Read Full Review

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★★☆☆☆

“Review of store at Newport”

Written on: 20/06/2014 by Myrtlecottages (1 review written)

Staff always on hand and helpful, but the store almost deserted when I visited to-day - and there is a reasonable range of shops on this Retail Park. in the past I have got great bargains here, got one to-day in fact, but oh dear, the cross stitch section. it looks like a Jumble Sale, everything piled up (even on the floor) with no attempt at putting the designs in order. how I would love half a day here to tidy up just this section and make it look really inviting. at the moment I'm… Read Full Review

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★☆☆☆☆

“Still waiting for refund after 3 months”

Written on: 27/04/2014

Totally useless. Would never buy from them again. 3 months later... Since chasing for refund… Read Full Review

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★☆☆☆☆

“NEVER ORDER ONLINE.!”

Written on: 15/04/2014 by Cheshire35 (2 reviews written)

I ordered one sheet on Choclate (Dark Brown) Daler Rowney mount board. Paid £6.00 for delivery as needed it urgently. Received a filthy dirty peice of off cream card. Wrong colour and had dirty heavy tread boot prints all over it.! Had to return by post office. Customer services do not answer telephone calls or emails. Will I ever receive a refund.? First and last order with them online. Horrendous service… Read Full Review

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★☆☆☆☆

“Online service - waste of time”

Written on: 10/04/2014 by MadalynnFry1954 (1 review written)

Order an item using the online service Monday at 1pm, choose their express next day delivery service for £5.95. Their website clearly states order before 3pm for next day delivery, which I did. Attempted to call their customer services Tuesday and Wednesday, after 20 minutes on hold I was cut off!!!! Item arrived on Thursday morning, tracking code showed it was dispatched Wednesday afternoon, not really express service then!?! Attempted to call again, and manage to speak to someone and she… Read Full Review

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★★★★★

“great sevice”

Written on: 23/03/2014 by Long1985 (1 review written)

always great service and advise. no matter what your buying staff are all very friendly. Lynne always on hand to help with my knitting questions and she will always try to answer any other quiries or get someone who can… Read Full Review

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★☆☆☆☆

“DO NOT USE THE ONLINE SERVICE! TERRIBLE CUSTOMER SERVICE!”

Written on: 23/03/2014 by 189Jones (1 review written)

Two weeks later and I am still waiting for my order. Emails to Customer Service not acknowledged or replied to. No updates on delivery as is the norm these days. Poor access via phone. I have had to wait at 11-30 minutes just to speak to an Advisor. In spite of numerous promises, still waiting for delivery of my expensive large bulk items which have gone missing or delivered to a wrong address. Very slow and unresponsive. Will avoid at all costs!Shop in store if you need to… Read Full Review

Claire1959's Comment

Written on: 24/03/2014

Oh wow, thought this only happened to me! SHOCKING!!!!!!!

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Claire1959's Comment

Written on: 25/03/2014

After placing my order on the 12th March.........and MANY false promises..........I have yet to receive my order! Stay away from Hobbycraft online orders...........tragic!

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★★★★★

“Lovely Helpful Happy Staff”

Written on: 14/03/2014 by KimDen (1 review written)

We visited the Truro store today , needing some calico cutting , when we rang the bell staff came running from all directions , the gentleman was very helpful .The store was bright and ordered and everything was clearly marked .There was a lot of wonderful things to buy.....I nearly bankrupted us !… Read Full Review

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★★★★★

“Maidstone Store”

Written on: 15/02/2014

Fantastic, the first time we went to the store, A very helpful man at the bargain part of the store attested myself and my leaders to get all we needed, we will be back… Read Full Review

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★★★★☆

“Good sound advice from Paula”

Written on: 07/02/2014

I was searching for a sewing machine and he was well informed and most helpful. She knew the product very well and was able to give good information and advice on which machine to purchase for my needs… Read Full Review

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★☆☆☆☆

“Click and collect”

Written on: 05/02/2014 by Mars15 (1 review written)

Having used click & collect for many other stores, I decided to use Hobby crafts click & collect. I am such hugely disappointed & in future will go into a store or buy elsewhere if I require something. The website said it takes 5 working days for the item to reach the required store. After 5 working days, I had no email or telephone call or SMS from Hobby Craft. Which meant that I would have to do the chasing. Called them and was told my item had just been dispatched!! At this point I already… Read Full Review

Barrywy's Response to Mars15's Review

Written on: 06/02/2014

They could not delivery to Jersey Channel Isles ( nothing on website about that ) so they said they would refund,now 5 weeks later and 9 emails still no refund ! Very poor company

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★☆☆☆☆

“Appalling Service ”

Written on: 30/01/2014 by DanbyA1 (1 review written)

Me and my partner found a needle felting machine in store, sat on its own with no price tag in the middle of a table. I asked a member of staff if she could find out the price of the machine for me.The box had clearly been dropped as it was incredibly damaged, sellotaped back together and dented so we decided to see if we could get any discount off the item as it was a present. We were surprised to find one of your older members of staff laugh at us and then Exclaimed " no! the product is… Read Full Review

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★★★★★

“interest at hobbycraft”

Written on: 29/01/2014

visited hobbycraft today, found it to have a good selection of many items I wanted, also the member of staff that served me was very helpful and understood what I was trying to explain I wanted inspite of me not knowing the correct name. Over all a very good shopping trip, will be shopping there again and again. … Read Full Review

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★★★★★

“Hobbycraft are Brilliant!”

Written on: 29/01/2014

I have visited the Hobbycraft store at Westwood in Thanet on meny occasions and on each find myself in heaven!I love the shop and have found what I need everytime I go there.I only wish I had more money to spend there as every time I see something Id like to try.I could happily spend hours looking round and spend far more than I have available!I always buy a few more items than I go in there for.Its a wonderful store.The staff are friendly and helpful and knowledgable concerning the goods they… Read Full Review

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★★★★★

“great customer service”

Written on: 17/01/2014

I visited the Sheffield store on Tuesday. I was sent to fetch an item for my son. I had no idea where to find it. A member of staff approached me and asked if I required any help. I was taken to the item and I then went back to the till. The cashier greeted me with a smile and a welcome. This was a very pleasant visit. I will return again when I have more time and will pass on to my friends how nice it was to shop at Hobbycraft… Read Full Review

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★★★★★

“sister day together”

Written on: 11/01/2014

Took my sister to Derby store today. Found plenty in sales to spend our money on. Staff were brilliant, more helpful than you get most places. One place even my husband enjoys. Am now torn between Derby and Nottingham stores. Should I win I will be spending even more money. As someone confined to a wheelchair it is really easy to get down most isles, this is wonderful… Read Full Review

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★★★★☆

“Livingston Store”

Written on: 08/01/2014

I visited Livingston on 7th January and was very pleased with my purchases. The staff were very helpful especially the person who served me. I have just joined the club and look forward to my next visit… Read Full Review

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★★★★☆

“Good but expensive”

Written on: 21/12/2013 by rhys1232421 (1 review written)

I think they could lower there prices for whate youre buying you gont take tonse of monny for some of the things. They do have a range of prouduckts. Hobbycraft Bicter served by Michal Date 21/12/13 13:47 … Read Full Review

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