Kates Skates Reviews - www.kateskates.co.uk

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Latest Reviews

★☆☆☆☆

“Appalling ”

Written on: 14/12/2014 by Barryba269 (1 review written)

Absolutely appalling customer service received form Kate’s Skates. I am very disappointed, on receipt of my parcel I opened the package to find that the skateboard had been damaged. Believing that it was a honest mistake due to high levels of orders over the Christmas period and that the product in question may not have been checked properly. I then rang the given number to sort the issue so my son would have a Christmas present ready on the much anticipated day. The lady on the phone did not… Read Full Review

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★☆☆☆☆

“Appalling Customer Service”

Written on: 21/05/2014 by bbPrice84 (1 review written)

Contacted Kates Skates this morning as Roller Boots I bought as a Christmas present which have been worn/used only a handful of times have fallen apart. Apparantley items such as roller boots, scooters etc only have a 3 month warranty so these will not be replaced. It does not state anywhere on the website that the warranty period is only 3 months and according to the Customer Service Advisor at Kates Skates they have no obligation to do this. Be warned their customer service is to fob off… Read Full Review

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★☆☆☆☆

“Do NOT buy from Kateskates!!!”

Written on: 09/03/2014 by Masontc1981 (1 review written)

I bought My son some Inline skates from this company for christmas after 1 week of use the plastic buckle broke therefore they are now useless and need fixing or replacing my husband and I have sent E mail after Email to them asking for help I.E either replacement or if they can fix them but to no avail I am now going to try and contact them by phone and if no joy am seriously considering reporting them to the Ombudsman disgusting service and my 10 year old son is gutted!… Read Full Review

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★☆☆☆☆

“Worst customer service ever - DO NOT USE”

Written on: 13/09/2013

I have many dealings with many companies through online purchases and this is without doubt the worst company I have ever used. They had a problem with my card, despite accepting my order and stating delivery in 2 days. After 7 days of no word I call them to find out what is going on and they are not dispatching my items as they had an issue with my card - didn't cross their mind to tell me despite asking for my phone number. The guy on the phone was rude, obnoxious and had no idea of dealing… Read Full Review

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★★★★☆

“Broken skate replaced”

Written on: 01/09/2013 by Mazwaz (1 review written)

I was worried about ordering from this company as I had read several bad reviews. I bought skates for my granddaughter in July and on arrival, one skate had a broken buckle. I was ready for a fight to get the broken skate replaced or repaired however I emailed customer services with a photo of the broken buckle and had a phone call and email almost immediately from a charming gentleman who apologised and arranged for a replacement skate to be sent to me direct from the manufacturer. This… Read Full Review

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★☆☆☆☆

“Terrible service, do not but from them!!”

Written on: 24/08/2013 by Helk_69 (1 review written)

I bought my son a penny skateboard on the 8th of august, the delivery said 2 working days, were still waiting for it now, (24/08/13) the site said they have them in stock which was clearly a lie! When we phoned up they said you would have to wait till September 2nd for it to be dispatched, we then decided to switch the order to one they have in stock, once we changed the guy said it will definitely take no longer than 48hrs to get delivered, another lie. I will never be buying from "kates… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 09/08/2013

Purchased sunglasses and a wallet. The wallet sent was incorrect, despite the description on the receipt being ticked as checked and the packaging label on the wallet stating that it was a different product. The sunglasses were broken but packaged (I can accept that the fault may not have been clear when sending). The returns slip in the order had no mention of refunds for faulty/incorrect orders being sent. However, it does state that when returning items it is the purchasers duty to pay the… Read Full Review

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★☆☆☆☆

“DO NOT BUY FROM KATES SKATES”

Written on: 22/07/2013 by davem01 (1 review written)

Rear axle on a scooter bought from Kates Skates 7 months ago lasted about one hour of use. Kates Skates told me the warranty for an axle is only one month! The shop then offerd to sell me a replacement. I have been a mechanical design engineer for over 30 years and I know when a screw head has sheared off from poor manufacture, design or material. In this case it appears to be a faulty screw… Read Full Review

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★☆☆☆☆

“Appalling Customer services”

Written on: 13/05/2013 by pauloleary (1 review written)

Appalling customer services tried to replace a faulty folding scooter after 10 days due to a faulty washer to be accused of not tightening bolts and that my five year old son has been ' 'grinding'. Not only does he not understand the concept he is incapable of doing it. Basically these are just pathetic excuses to absolve themselves of any responsibility to the customer who bought things in good faith from them, don't make that same mistake! caveat emptor!… Read Full Review

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★★★★★

“Very good experience!”

Written on: 05/04/2013 by PeterStrange (1 review written)

Bought an item that I couldn't find on any other site, I got exactly what I wanted, the delivery was extremely fast considering it was free, came in 2 days! I was worried when I saw all the negative reviews but I will definitely shop with Kates Skates again!… Read Full Review

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★☆☆☆☆

“Do NOT buy from Kates Skates”

Written on: 04/03/2013

This company (if you can call it that) is an absolute joke. My daughter saved her birthday money for a pair of skates from this website. They cost £60.00. One of the leather boots tore after 8 months of very little use. I contacted Kates Skates who advised that the manufacturers guarantee only lasts for 90 days and they had the cheek to recommend that I purchased another pair of boots!! Beware do not purchase anything from this pathetic excuse for a company. I'm giving it a 1 star rating… Read Full Review

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★★★★★

“Don't believe the bad press!”

Written on: 30/01/2013 by andre666 (1 review written)

I always check reviews of websites I don't know before buying something from them, but for some reason this time I did not. I was extremely worried when I saw the 1- and 2-star reviews for Kate's Skates online, but had already purchased a pair of shoes from the site. The communication I had with the staff was top-notch, I received extremely quick and detailed replies, and even a response to a threatening sounding email I sent about their reviews... The product was delivered almost… Read Full Review

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★☆☆☆☆

“Hate Kates Skates”

Written on: 07/01/2013

Now I ordered a pair of £50 shoes from their Ebay site, 11 days later and still nothing. I feel I've gotten robbed of my money. I've emailed and tried phoning, still no luck these people know nothing of customer service and satisfaction and that is why I give them 1 star. I don't recommend you ever to buy anything from this place they are absolutely terrible, save your money go to routeone… Read Full Review

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★☆☆☆☆

“Only interested in making a sale”

Written on: 09/09/2012 by thezohan (1 review written)

Bought two pairs of skates in March and June 2012, needed to order replacement brakes, called and emailed over a two month period and keep getting fobbed off. Need new wheels and got little help or advice to the point I went elsewhere and was sorted out immediately.. They seem happy to sell skates but not willing to help or offer any sort of backup. Dreadful people to deal with! Buy elsewhere, these people do not know the meaning of customer service and support!… Read Full Review

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★★★★★

“Fantastic service and great selection. ”

Written on: 18/07/2012 by KirstyKirsty (1 review written)

Fantastic service and great selection… Read Full Review

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Bickleyinternet's Response to KirstyKirsty's Review

Written on: 22/11/2012

this sounds phony to me ???????????

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★☆☆☆☆

“Rude, arrogant, avoid this shop”

Written on: 25/05/2012

Rang them to organise a refund for goods that weren't what I wanted - got treated more rudely than I've ever been treated by a shop worker in my life. I was in a state of utter disbelief that I was having the conversation. They get 1 star for giving my money back - but I would never ever buy anything from these clowns again… Read Full Review

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Bickleyinternet's Comment

Written on: 23/06/2012

glad i wasn't the only one to experience "the joys" of dealing with them xoxo

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★☆☆☆☆

“AVOID KATE SKATES”

Written on: 24/05/2012 by sutherland (1 review written)

Bought a stunt scooter for my 11 year son September 2011, it broke 5 weeks later. Kate Skates refused to acknowledge sale of goods act and replace or refund purchase price. We have taken this company to court and judgement was awarded AGAINST them, this process has taken 9 long months to which my son has been denied his birthday present. You would think that winning in court would be the end to this nightmare.....NO after being ordered to pay within 14 days they have still not payed and to make… Read Full Review

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Bickleyinternet's Response to sutherland's Review

Written on: 22/11/2012

they lauged at me when i said i'd take them to court...they know they can abuse the system because most people ont want the 9 month battle...trading standards know about them too

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★★★★★

“excellent”

Written on: 14/03/2012 by tina1969 (1 review written)

Ordered my sons scooter on tuesday and it was here wensday. Excellent customer service no problems at all… Read Full Review

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Bickleyinternet's Response to tina1969's Review

Written on: 23/06/2012

yeah you wait till you get a problem, then the fun starts

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★★★★★

“On time, no problems, can't complain!”

Written on: 24/02/2012

I ordered a scooter for my son from Kate's Skates late on a Friday, and although I was initially a bit hesitant using a new site, it seemed to go fine and the confirmation email came in a few hours after purchase (again, a worry as usually it's instant). The site itself is pretty horrible to navigate. When I searched specifically for what I wanted it came up with no results, so I broadened the search terms a bit and came up with only parts from that maker when I wanted the whole scooter. I… Read Full Review

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★☆☆☆☆

“Daughter got pair of skates but unfortunately the...”

Written on: 08/02/2012 by Khawkins (1 review written)

Daughter got pair of skates but unfortunately the stopper keeps coming loose and has caused her to fall over now she has to carry a screw driver on her to constantly tighten on calling CS thy are going to tell me how to take the whole skate a part and put back together. Should I really have to do this? Oh and still waiting for phone call back it's been 2 days. I would never buy from there again!… Read Full Review

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Bickleyinternet's Response to Khawkins's Review

Written on: 23/06/2012

read other reviews about customer service, they take your money and then your on your own,had similar probs myself x

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