Kates Skates Reviews - www.kateskates.co.uk

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Latest Reviews

★☆☆☆☆

“Second Hand Kate”

Written on: by MrsMHM (1 review written)

The skates, when they arrived appeared second hand and I thought as my daughter had ordered them that she had accidentally ordered very expensive second hand skates. I e-mailed. Nothing back, I phoned and talked to an adviser in cutomer services who was charming and encouraged me to send the photos I had taken of the skates.He said that no, they didnt deal in second hand skates and that they also were not seconds which was my other guess. i sent the photos. That was the end of the charming… Read Full Review

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★☆☆☆☆

“Appalling ”

Written on: by Barryba269 (1 review written)

Absolutely appalling customer service received form Kate’s Skates. I am very disappointed, on receipt of my parcel I opened the package to find that the skateboard had been damaged. Believing that it was a honest mistake due to high levels of orders over the Christmas period and that the product in question may not have been checked properly. I then rang the given number to sort the issue so my son would have a Christmas present ready on the much anticipated day. The lady on the phone did not… Read Full Review

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★☆☆☆☆

“Appalling Customer Service”

Written on: by bbPrice84 (1 review written)

Contacted Kates Skates this morning as Roller Boots I bought as a Christmas present which have been worn/used only a handful of times have fallen apart. Apparantley items such as roller boots, scooters etc only have a 3 month warranty so these will not be replaced. It does not state anywhere on the website that the warranty period is only 3 months and according to the Customer Service Advisor at Kates Skates they have no obligation to do this. Be warned their customer service is to fob off… Read Full Review

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★☆☆☆☆

“Do NOT buy from Kateskates!!!”

Written on: by Masontc1981 (1 review written)

I bought My son some Inline skates from this company for christmas after 1 week of use the plastic buckle broke therefore they are now useless and need fixing or replacing my husband and I have sent E mail after Email to them asking for help I.E either replacement or if they can fix them but to no avail I am now going to try and contact them by phone and if no joy am seriously considering reporting them to the Ombudsman disgusting service and my 10 year old son is gutted!… Read Full Review

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★☆☆☆☆

“I ordered a madd scooter off kates skates in december...”

Written on:

I ordered a madd scooter off kates skates in december 2011. I did not recieve it and they still have my money. The couriers say they delivered the item and I signed for it but I can prove I didnt as I was in work at the time. I have had to contact the police, as I believe I was conned by this company and also have had to try to claim my money back through paypal. I do not recommend you use this company under any curcumstances unless you want to be a lot of money out of pocket!… Read Full Review

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Guest's Comment

Written on:

Well I bought my scooter of there and it was great delivery and I've just bought some new wheels and a bolt kit

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★☆☆☆☆

“I bought a pair of metal core Skate wheels from...”

Written on:

I bought a pair of metal core Skate wheels from KatesSkates for £12.00 thyat were advertised st double that elsewhere. They acknowledged my order took my money and sent me an email the following day, saying they had made a mistake and were cancelling my order because they had made a mistake with the price.

I contacted Traing Standards and they said it was not in keeping with contract law and I should iunsist on a refund or delivery of the wheels.

KatesSkates refuted my claim and said tell… Read Full Review

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Lilsmiler's Comment

Written on:

Absolutely true review, have had a very similar experience with them

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★★★★★

“Really fast courier delivery (at no additional cost),...”

Written on: by brinsnarg (1 review written)

Really fast courier delivery (at no additional cost), friendly and helpful phone operatives, great product. All round a great shopping experience - and as a repeat customer I have never encountered any of the issues mentioned on some of the other reviews on here. Would definitely recommend to others (and do...)… Read Full Review

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Barrythebolt's Response to brinsnarg's Review

Written on:

this feels like KAtesSkates doing their own PR - i note that only 1 review ever ... unusual for such a glowing and 100% report for any supplier ... is this legit ?

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★☆☆☆☆

“ordered via amazon and they arrived on time. but ...”

Written on:

ordered via amazon and they arrived on time. but the skates were unusable (see my amazon review for roller derby viper) kateskates said the because i had tried them then they were used and would not give a full refund!! They also said if i wanted to return them i would have to send them back to their supplier and not back to them!
After a few sarcastic and condescending emails off them i got amazon involved and then kateskates agreed to give a refund if i sent them back.
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Kates Skates 's Comment

Written on:

Unfortunately this is a completely inaccurate account of what happened. The customer contacted us claiming the skates were faulty, basically because they had fallen over whilst using them. Once skates have been used, they are returnable only if there is a fault - and in order to determine this, the fault needs to be assessed by the suppliers and dealt with as a warranty issue. Obviously this means the skates must be sent directly to the suppliers in order for them to assess the situation without causing further delay to the customer.
<br/>
<br/>After having checked the skates and confirmed that they were NOT faulty, the suppliers advised us to return the skates to the customer. Clearly this is not what they wanted, and after an Amazon A-Z claim was submitted we did agree to partially refund the skates, which was more than they were entitled to, bearing in mind that they were not faulty.
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<br/>We do have returns departments with our suppliers, as this enables us to minimise delays to the customer caused by having items returned to us, and then having to wait for them to be forwarded on to the supplier. However, our returns department for standard returns is based in house, and we are happy to refund any unwanted item provided it is in a new and unused condition. We are also committed to processing refunds in a timely manner, and if there is a genuine fault with an item we are happy to refund or replace the item.

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★☆☆☆☆

“Truly awful Kates Skates. My single worst ever online...”

Written on:

Truly awful Kates Skates. My single worst ever online shopping experience by a mile. Having ordered something that was in stock I receive an email a day later saying the item is out of stock. I change the order to something else and pay for the difference in cost...a week goes by and no skates. I phone - it goes straight to voicemail every time, all day for several days in a row. I email but no definitive response other than "we'll check and get back to you" - they don't. I phone again...you… Read Full Review

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Kates Skates 's Comment

Written on:

Inevitably, like any retailer, we do occasionally have items go out of stock, and in this situation we do our best to contact customers as promptly as possible.
<br/>
<br/>However, having taken the additional payment details for the difference in cost, the customer's payment was declined, obviously delaying dispatch of the item further. Rather than resolving this situation, an Amazon A-Z claim was raised. Once an Amazon A-Z claim is filed, we are not permitted, by Amazon, to dispatch the item, hence the customer not receiving his order. The original payment was refunded in full, and the additional payment had never been taken in the first place.

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★☆☆☆☆

“AVOID!!!! Lost £80 to these chancers! ”

Written on:

AVOID!!!! Lost £80 to these chancers!

Applied four times via email for a returns number, never received a reply. I finally got one after making a phone call to them directly and being told my four emails were never recieved! Posted my goods back to them that day, and now, over a month later NO REFUND! I contacted them to see what was going on and they claimed my returned goods never arrived back with them.

AVOID!!!! These rob dogs! Customer service is atrocious and their avoidance rivals… Read Full Review

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Bickleyinternet's Comment

Written on:

i cant believe that after i put my review on here eighteen months ago trading standards aren't looking into this company

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★☆☆☆☆

“avoid! avoid! avoid! read my reply to earlier review-...”

Written on: by bickleyinternet (1 review written)

avoid! avoid! avoid! read my reply to earlier review- they couldn't care less about you after they have your cash- prey nothing goes wrong because they'll do everything possible to make it difficult to get a replacement and certainly don't expect your money back even if the product is found to be faulty and dangerous avoid! avoid! avoid!would have given them no stars if it was possible lol… Read Full Review

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★☆☆☆☆

“DO NOT BUY FROM HERE - This is by far the worst...”

Written on:

DO NOT BUY FROM HERE - This is by far the worst company I have ever dealt with !! Bought some light up roller skates from here, as they were cheapest I could find. Big mistake! When received, I tried on, one of the tighteners on the boot slipped & one of the wheels did not light up. Emailed to get them fixed & was told I would have to arrange & pay for return, then if they deemed the fault was theirs they would refund. Two weeks passed & I had heard nothing, contacted them to ask if they had… Read Full Review

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★★★★☆

“I ordered a pair of Roces S253 from Kates skates after...”

Written on:

I ordered a pair of Roces S253 from Kates skates after their (fast) confirmation that they shipped to Spain (and reasonably cheap). I was actually amazed: the parcel arrived in 5 working days, the product was exactly what I asked for, in perfect conditions. Good service, fast delivery… Read Full Review

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★☆☆☆☆

“Customer service is rubbish - shoes ordered for my...”

Written on:

Customer service is rubbish - shoes ordered for my son, website says takes UPTO 5 days, 6th day comes and I email them, I am told that they take 5 to 7 days to arrive (and told to read the product description! cheeky sods! wouldn't mind but the product description says UPTO 5 days NOT 5 to 7 days).

They still didn't confirm if they would arrive by the 7th day, this is my second order with them and it will be my last (the first was cancelled after 2 days because they couldn't get the stock)… Read Full Review

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★★★★★

“Great store. Got a good website, has plenty of ways of...”

Written on:

Great store. Got a good website, has plenty of ways of narrowing down your choice if your looking for a deck or something. Easy to navigate, has the choice of Google Checkout or Kateskates payment. Good service, all my orders have arrived on time and when I wasn't there to receive one there was no problem just receiving it another day. Once I had to return a pair of shoes (through no fault of kateskates), and that turned out to be a very easy rpocess, no trouble at all. They have free postage… Read Full Review

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★☆☆☆☆

“Used this site for the very first time and the service...”

Written on:

Used this site for the very first time and the service i received was disgusting. First they send a bigger size in the correct box. Then they have a couldn't careless attitude in sorting out their problem. I sent them back recorded delivery and was told a week later they were stuck in a pile of boxes. Was then assured i would receive a replacement pair before Christmas only for them still not to be delivered today.
When speaking to them today i was called a liar about the size cock up and… Read Full Review

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★☆☆☆☆

“Not only was my ordr delayed sending out as they had...”

Written on:

Not only was my ordr delayed sending out as they had misplaced the item, but when it arrived the t-shirt had a huge stain down the back or what looked like glue. Having called twice no one answered or called me back after leaving the message. Coudl their customer service be any worse?… Read Full Review

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★☆☆☆☆

“Dreadful after sales service. Skates returned for size...”

Written on:

Dreadful after sales service. Skates returned for size change and totally appalling service thereafter. Attitude of staff was dreadful and the excuse for the bad attitude was 'he was the only one there answering calls'!! Beware… Read Full Review

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★☆☆☆☆

“Phoned up Kates Skates to order as I needed check that...”

Written on:

Phoned up Kates Skates to order as I needed check that I would get the shoes on a next day delivery as I was away for the weekend. Assured this would happen but next day no shoes. Apologies from them and they agree to a discount. Shoes arrive and laces look like they have been dried out in the sun for a week, totally different colour to the shoe. End up speaking to a manager who is totally unhelpful and insists that I need to send the laces back before he would send me a new pair, so basically… Read Full Review

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★★☆☆☆

“Kates Skates use UPS, i had to pay 82 $ in brokerage...”

Written on:

Kates Skates use UPS, i had to pay 82 $ in brokerage fees, about half the value of my skates dissapointed as kate skates said they used Airsure. if your buying from overseas beware. fast shipping service not too great… Read Full Review

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