Written on: 13/05/2013 by pauloleary
Appalling customer services tried to replace a faulty folding scooter after 10 days due to a faulty washer to be accused of not tightening bolts and that my five year old son has been ' 'grinding'. Not only does he not understand the concept he is incapable of doing it. Basically these are just pathetic excuses to absolve themselves of any responsibility to the customer who bought things in good faith from them, don't make that same mistake! caveat emptor! (read more)
Visit kateskates.co.ukWritten on: 05/04/2013 by PeterStrange
Bought an item that I couldn't find on any other site, I got exactly what I wanted, the delivery was extremely fast considering it was free, came in 2 days! I was worried when I saw all the negative reviews but I will definitely shop with Kates Skates again! (read more)
Visit kateskates.co.ukWritten on: 04/03/2013
This company (if you can call it that) is an absolute joke. My daughter saved her birthday money for a pair of skates from this website. They cost £60.00. One of the leather boots tore after 8 months of very little use. I contacted Kates Skates who advised that the manufacturers guarantee only lasts for 90 days and they had the cheek to recommend that I purchased another pair of boots!! Beware do not purchase anything from this pathetic excuse for a company. I'm giving it a 1 star... (read more)
Visit kateskates.co.ukWritten on: 30/01/2013 by andre666
I always check reviews of websites I don't know before buying something from them, but for some reason this time I did not. I was extremely worried when I saw the 1- and 2-star reviews for Kate's Skates online, but had already purchased a pair of shoes from the site. The communication I had with the staff was top-notch, I received extremely quick and detailed replies, and even a response to a threatening sounding email I sent about their reviews... The product was delivered almost... (read more)
Visit kateskates.co.ukWritten on: 07/01/2013
Now I ordered a pair of £50 shoes from their Ebay site, 11 days later and still nothing. I feel I've gotten robbed of my money. I've emailed and tried phoning, still no luck these people know nothing of customer service and satisfaction and that is why I give them 1 star. I don't recommend you ever to buy anything from this place they are absolutely terrible, save your money go to routeone. (read more)
Visit kateskates.co.ukWritten on: 09/09/2012 by thezohan (1 review written)
Bought two pairs of skates in March and June 2012, needed to order replacement brakes, called and emailed over a two month period and keep getting fobbed off. Need new wheels and got little help or advice to the point I went elsewhere and was sorted out immediately.. They seem happy to sell skates but not willing to help or offer any sort of backup. Dreadful people to deal with! Buy elsewhere, these people do not know the meaning of customer service and support! (read more)
Visit kateskates.co.ukWritten on: 18/07/2012 by KirstyKirsty (1 review written)
Fantastic service and great selection. (read more)
Visit kateskates.co.ukWritten on: 25/05/2012
Rang them to organise a refund for goods that weren't what I wanted - got treated more rudely than I've ever been treated by a shop worker in my life. I was in a state of utter disbelief that I was having the conversation. They get 1 star for giving my money back - but I would never ever buy anything from these clowns again. (read more)
Visit kateskates.co.ukWritten on: 23/06/2012
glad i wasn't the only one to experience "the joys" of dealing with them xoxo
Written on: 24/05/2012 by sutherland (1 review written)
Bought a stunt scooter for my 11 year son September 2011, it broke 5 weeks later. Kate Skates refused to acknowledge sale of goods act and replace or refund purchase price. We have taken this company to court and judgement was awarded AGAINST them, this process has taken 9 long months to which my son has been denied his birthday present. You would think that winning in court would be the end to this nightmare.....NO after being ordered to pay within 14 days they have still not payed and to... (read more)
Visit kateskates.co.ukWritten on: 22/11/2012
they lauged at me when i said i'd take them to court...they know they can abuse the system because most people ont want the 9 month battle...trading standards know about them too
Written on: 14/03/2012 by tina1969
Ordered my sons scooter on tuesday and it was here wensday. Excellent customer service no problems at all. (read more)
Visit kateskates.co.ukWritten on: 23/06/2012
yeah you wait till you get a problem, then the fun starts
Written on: 24/02/2012
I ordered a scooter for my son from Kate's Skates late on a Friday, and although I was initially a bit hesitant using a new site, it seemed to go fine and the confirmation email came in a few hours after purchase (again, a worry as usually it's instant). The site itself is pretty horrible to navigate. When I searched specifically for what I wanted it came up with no results, so I broadened the search terms a bit and came up with only parts from that maker when I wanted the whole scooter. I... (read more)
Visit kateskates.co.ukWritten on: 08/02/2012 by Khawkins
Daughter got pair of skates but unfortunately the stopper keeps coming loose and has caused her to fall over now she has to carry a screw driver on her to constantly tighten on calling CS thy are going to tell me how to take the whole skate a part and put back together. Should I really have to do this? Oh and still waiting for phone call back it's been 2 days. I would never buy from there again! (read more)
Visit kateskates.co.ukWritten on: 23/06/2012
read other reviews about customer service, they take your money and then your on your own,had similar probs myself x
Written on: 08/01/2012 by fairycatkat
13 December, I purchase a pair of shoes from Kates Skates...they only get dispatched on the 19th, and after waiting in three days for one day delivery, they arrive on the 22nd-WRONG SIZE!!! With only an hour before I had to leave for work, I frantically emailed and phoned up, trying to get through to a human instead of a pre-recorded message (take note, Kates Skates, your phone system is abysmal). The lady on the phone did nothing to try and compensate for the error, not offering to send me... (read more)
Visit kateskates.co.ukWritten on: 22/12/2011
I ordered a scooter helmet as a Christmas present on the 28th of November. Estimated delivery was 1st-5th of December and I contacted them on the 6th to say it wasn't here. They told me it was sent on the 1st and could take up to 10 days. Still no helmet. Fortunately, I ordered through Amazon who refunded the item on the 12th of December. I informed Kates and reordered through Enemite (great company). The Enemite helmet arrived in two days. On the 20th of December (22 days after... (read more)
Visit kateskates.co.ukWritten on: 20/12/2011 by SulleyContagious (1 review written)
I'm still waiting for the products I ordered over 2 weeks ago, on the website it says that orders take 2 days to deliver. A week later I was concerned. Once filling in a 'contact me' form I waited, and waited, for a response. Eventually I called to ask where my order was, only to be talked to rudely, told the delivery was 'imminent' and that I could not change the delivery address. 2 days later I received an email telling me my product had been sent to the local UK Mail office and a tracking... (read more)
Visit kateskates.co.ukWritten on: 23/06/2012
they are drop shipping from china hun x
Written on: 18/12/2011
placed order for £250, new deck, trucks,wheels and bearings for my sons Christmas and a pair of razors for my daughter order placed 1st dec.The funds wee set asde on my account on the 2nd. dec 4 days pass with no product ( website states delivery within 2 ) on th 6th dec.i phoned kates skates LET THE FUN BEGIN!!! no answer so leaves voice mall and asks can they make contact and also sent email through there website. on the 8th dec. i phoned kates skates surprise surprize had to leave... (read more)
Visit kateskates.co.ukWritten on: 17/12/2011
I orderered a Skateboard undercarriage kit at £40. it took them over a week after taking my money to dispatch the order. what arrived was a pair of trucks (£18 on the website) and not the full kit, the envelope was too small to hold anything but the trucks and was still sealed so the additional componants could not have been lost in the post. Have left messages and emailed and had no response, thank god i paid via Paypal I am now claiming back via them. I will never order from this store... (read more)
Visit kateskates.co.ukWritten on: 16/12/2011 by Fraggle (3 reviews written)
Ordered a scooter from this scamming company only because they promised dispatch on the same day and I needed the goods within 1 week. No delivery as expected. Took 6 hours in one day to contact the post orders department to be met with a guy who clearly hated his job to be told that the dispatch date was fictitious! As soon as I sent both an email and web communication stating that I wished to cancel the order because the company had not honoured the terms of the sale I received an email... (read more)
Visit kateskates.co.ukWritten on: 15/12/2011
I have made an order on 29 November 2011 and Kates Skates have charged my credit card for the amount of 148,50 GBP on the same day. I still have not not received my order (15 December 2011). I have sent several emails with regard to my order and there is no answer from Kate Skates. (read more)
Visit kateskates.co.ukWritten on: 14/12/2011
Totally agreed DO NOT BUY FROM THIS WEBSITE!!! Ive never known such bad customer communication like non-exitent, they dont EVER answer there phone day 4 still no ansa and no reply to messages, emails!! (read more)
Visit kateskates.co.ukWritten on: 13/12/2011 by charmainecrisp
This company should not be in business, they do not deliver products on time, customer service is non existant and I have been waiting for a refund for 2 months- please do avoid to go through the frustrations I have. (read more)
Visit kateskates.co.ukWritten on: 13/12/2011 by essexboy86
ordered some equipment for my skate's over 3 week's ago ! account was debited 3 week's ago. recieved an email 12 day's ago saying order is dipatched with no trcking number or order refference ? quite obviously it's not unless they deliver on foot ! sent numerous emails to which i've had no reply & if you ring them they don't pick up & i wouldn't bother leaving a message as they don't return those either ! completely ammateur, will never be using them again & will now have to mess around... (read more)
Visit kateskates.co.ukWritten on: 12/12/2011 by barrythebolt (1 review written)
We ordered important presents for shipment to Australia 25th November, and went for them after phoning a very charming chap - he is full of can do, sadly he is "no can do". Answers the phone, says will call you back, doesnt repeat the cycle, again and again. Also they have a policy of not debiting your card until items are dispatched - they say this clearly on the credit card. They debited ours on the day of the transaction, gave a tracking number which was not substantiated to make it look... (read more)
Visit kateskates.co.ukWritten on: 05/12/2011
i ordered a blue team edition scooter on the 21st november 2011 for my sons christmas present, website stated that estimate delivery date would be the 23rd november, this time passed nothing delivered i then contacted them by email on the 28th november asking when should i expect delivery a week later NO REPLY i sent a second email, again NO REPLY i had to contact my credit card to sort this whole mess out. USELESS! (read more)
Visit kateskates.co.ukWritten on: 12/12/2011
I wish i had read your review before i got involved with them recently. You would have saved us so much pain ... lesson learnt.. very accurate review based on my own experience.
Written on: 06/11/2011
Ordered some skate items ready for a night out. All was said to be in stock and delivery would be 2 days. A week later but nothing arrived. I sent an email wich they stated would be answered within 24 hours. No reply in 2 days so I phoned them. I was told it was a problem with paypal so I phoned them up. They said that they had no problem and it was Kates Skates. I phoned up Kates Skates and they admited the item was out of stock. A few days later my package arrived. One of the items was... (read more)
Visit kateskates.co.ukWritten on: 25/10/2011 by menace2society (3 reviews written)
Ordered skates from these jokers and will never make that mistake again. They advertise items which they know are not in stock and have the cheek to be rude on the phone. Their customer service leaves much to be desired. My advice, stay well clear and purchase your skates elsewhere. I just wish I had come to this site prior to making my purchase! (read more)
Visit kateskates.co.ukWritten on: 19/09/2011 by KatFish
I ordered a Madd Team Edition scooter on 5th Sept 2011, it was showing as in stock so I didn't think there would be a problem. A week went by, then I sent an email.... a few more days of no contact....sent a message via the site asking for phonecall and explaining its a birthday present.... Another week went by...another email plus another message via site and I have still heard nothing. Its my sons birthday in 4 days and I don't have his present and am unable to contact. For some... (read more)
Visit kateskates.co.ukWritten on: 06/09/2011
I ordered some hardware and a new deck on a Wednesday. I looking on the delivery information and it said that it usually takes 1-2 working days, so i was satisfied with that assuming it would be here by Friday so i could skate on the weekend. Friday passed and no package arrived. As did Sunday, Monday & Tuesday. I was getting annoyed and e-mailed them asking where my items were, to no reply. This has got to be one of the worst sites i have ever ordered from. If you're looking for skateboard... (read more)
Visit kateskates.co.ukWritten on: 23/08/2011 by LilSmiler (1 review written)
I ordered some skates for my son on the 7th (2-3day delivery advertised0 on the 10th I received an email saying the size advertised were not in stock, so I replied asking for the next size down. On the 12th I received a reply. sayin they will "pass the info on" By the 16th I had had enough, I had emailed and telephoned asking for a status update and no replies to either... So I sent and email and left aanother voicemail stating I would like to CANCEL the order. On the 19th I received an... (read more)
Visit kateskates.co.ukWritten on: 16/03/2011
I ordered a madd scooter off kates skates in december 2011. I did not recieve it and they still have my money. The couriers say they delivered the item and I signed for it but I can prove I didnt as I was in work at the time. I have had to contact the police, as I believe I was conned by this company and also have had to try to claim my money back through paypal. I do not recommend you use this company under any curcumstances unless you want to be a lot of money out of pocket! (read more)
Visit kateskates.co.ukWritten on: 14/07/2011
Well I bought my scooter of there and it was great delivery and I've just bought some new wheels and a bolt kit
Written on: 20/01/2011
I bought a pair of metal core Skate wheels from KatesSkates for £12.00 thyat were advertised st double that elsewhere. They acknowledged my order took my money and sent me an email the following day, saying they had made a mistake and were cancelling my order because they had made a mistake with the price.
I contacted Traing Standards and they said it was not in keeping with contract law and I should iunsist on a refund or delivery of the wheels.
KatesSkates refuted my claim and said tell...
(read more)
Written on: 23/08/2011
Absolutely true review, have had a very similar experience with them
Written on: 18/01/2011 by brinsnarg (1 review written)
Really fast courier delivery (at no additional cost), friendly and helpful phone operatives, great product. All round a great shopping experience - and as a repeat customer I have never encountered any of the issues mentioned on some of the other reviews on here. Would definitely recommend to others (and do...) (read more)
Visit kateskates.co.ukWritten on: 12/12/2011
this feels like KAtesSkates doing their own PR - i note that only 1 review ever ... unusual for such a glowing and 100% report for any supplier ... is this legit ?
Written on: 04/01/2011
ordered via amazon and they arrived on time. but the skates were unusable (see my amazon review for roller derby viper) kateskates said the because i had tried them then they were used and would not give a full refund!! They also said if i wanted to return them i would have to send them back to their supplier and not back to them!
After a few sarcastic and condescending emails off them i got amazon involved and then kateskates agreed to give a refund if i sent them back.
...
(read more)
Written on: 18/01/2011
Unfortunately this is a completely inaccurate account of what happened. The customer contacted us claiming the skates were faulty, basically because they had fallen over whilst using them. Once skates have been used, they are returnable only if there is a fault - and in order to determine this, the fault needs to be assessed by the suppliers and dealt with as a warranty issue. Obviously this means the skates must be sent directly to the suppliers in order for them to assess the situation without causing further delay to the customer.
<br/>
<br/>After having checked the skates and confirmed that they were NOT faulty, the suppliers advised us to return the skates to the customer. Clearly this is not what they wanted, and after an Amazon A-Z claim was submitted we did agree to partially refund the skates, which was more than they were entitled to, bearing in mind that they were not faulty.
<br/>
<br/>We do have returns departments with our suppliers, as this enables us to minimise delays to the customer caused by having items returned to us, and then having to wait for them to be forwarded on to the supplier. However, our returns department for standard returns is based in house, and we are happy to refund any unwanted item provided it is in a new and unused condition. We are also committed to processing refunds in a timely manner, and if there is a genuine fault with an item we are happy to refund or replace the item.
Written on: 17/12/2010
Truly awful Kates Skates. My single worst ever online shopping experience by a mile. Having ordered something that was in stock I receive an email a day later saying the item is out of stock. I change the order to something else and pay for the difference in cost...a week goes by and no skates. I phone - it goes straight to voicemail every time, all day for several days in a row. I email but no definitive response other than "we'll check and get back to you" - they don't. I phone again...you... (read more)
Visit kateskates.co.ukWritten on: 18/01/2011
Inevitably, like any retailer, we do occasionally have items go out of stock, and in this situation we do our best to contact customers as promptly as possible.
<br/>
<br/>However, having taken the additional payment details for the difference in cost, the customer's payment was declined, obviously delaying dispatch of the item further. Rather than resolving this situation, an Amazon A-Z claim was raised. Once an Amazon A-Z claim is filed, we are not permitted, by Amazon, to dispatch the item, hence the customer not receiving his order. The original payment was refunded in full, and the additional payment had never been taken in the first place.
Written on: 23/11/2010
AVOID!!!! Lost £80 to these chancers!
Applied four times via email for a returns number, never received a reply. I finally got one after making a phone call to them directly and being told my four emails were never recieved! Posted my goods back to them that day, and now, over a month later NO REFUND! I contacted them to see what was going on and they claimed my returned goods never arrived back with them.
AVOID!!!! These rob dogs! Customer service is atrocious and their avoidance rivals...
(read more)
Written on: 23/06/2012
i cant believe that after i put my review on here eighteen months ago trading standards aren't looking into this company
Written on: 12/11/2010 by bickleyinternet (1 review written)
avoid! avoid! avoid! read my reply to earlier review- they couldn't care less about you after they have your cash- prey nothing goes wrong because they'll do everything possible to make it difficult to get a replacement and certainly don't expect your money back even if the product is found to be faulty and dangerous avoid! avoid! avoid!would have given them no stars if it was possible lol (read more)
Visit kateskates.co.ukWritten on: 20/10/2010
DO NOT BUY FROM HERE - This is by far the worst company I have ever dealt with !! Bought some light up roller skates from here, as they were cheapest I could find. Big mistake! When received, I tried on, one of the tighteners on the boot slipped & one of the wheels did not light up. Emailed to get them fixed & was told I would have to arrange & pay for return, then if they deemed the fault was theirs they would refund. Two weeks passed & I had heard nothing, contacted them to ask if they... (read more)
Visit kateskates.co.ukWritten on: 13/08/2010
I ordered a pair of Roces S253 from Kates skates after their (fast) confirmation that they shipped to Spain (and reasonably cheap). I was actually amazed: the parcel arrived in 5 working days, the product was exactly what I asked for, in perfect conditions. Good service, fast delivery. (read more)
Visit kateskates.co.ukWritten on: 11/05/2010
Customer service is rubbish - shoes ordered for my son, website says takes UPTO 5 days, 6th day comes and I email them, I am told that they take 5 to 7 days to arrive (and told to read the product description! cheeky sods! wouldn't mind but the product description says UPTO 5 days NOT 5 to 7 days).
They still didn't confirm if they would arrive by the 7th day, this is my second order with them and it will be my last (the first was cancelled after 2 days because they couldn't get the stock)
(read more)
Written on: 06/02/2010
Great store. Got a good website, has plenty of ways of narrowing down your choice if your looking for a deck or something. Easy to navigate, has the choice of Google Checkout or Kateskates payment. Good service, all my orders have arrived on time and when I wasn't there to receive one there was no problem just receiving it another day. Once I had to return a pair of shoes (through no fault of kateskates), and that turned out to be a very easy rpocess, no trouble at all. They have free... (read more)
Visit kateskates.co.ukWritten on: 30/12/2009
Used this site for the very first time and the service i received was disgusting. First they send a bigger size in the correct box. Then they have a couldn't careless attitude in sorting out their problem. I sent them back recorded delivery and was told a week later they were stuck in a pile of boxes. Was then assured i would receive a replacement pair before Christmas only for them still not to be delivered today.
When speaking to them today i was called a liar about the size cock up and...
(read more)
Written on: 23/12/2009
Not only was my ordr delayed sending out as they had misplaced the item, but when it arrived the t-shirt had a huge stain down the back or what looked like glue. Having called twice no one answered or called me back after leaving the message. Coudl their customer service be any worse? (read more)
Visit kateskates.co.ukWritten on: 02/10/2009
Dreadful after sales service. Skates returned for size change and totally appalling service thereafter. Attitude of staff was dreadful and the excuse for the bad attitude was 'he was the only one there answering calls'!! Beware. (read more)
Visit kateskates.co.ukWritten on: 05/08/2009
Phoned up Kates Skates to order as I needed check that I would get the shoes on a next day delivery as I was away for the weekend. Assured this would happen but next day no shoes. Apologies from them and they agree to a discount. Shoes arrive and laces look like they have been dried out in the sun for a week, totally different colour to the shoe. End up speaking to a manager who is totally unhelpful and insists that I need to send the laces back before he would send me a new pair, so... (read more)
Visit kateskates.co.ukWritten on: 13/05/2009
Kates Skates use UPS, i had to pay 82 $ in brokerage fees, about half the value of my skates dissapointed as kate skates said they used Airsure. if your buying from overseas beware. fast shipping service not too great (read more)
Visit kateskates.co.ukWritten on: 29/04/2009 by kieran roberts
Really dissapointed with the kates skates site. Ordered four working days ago. Just called up and the woman says they had to order from their supplier. They have a misleading site. Why would I order if I knew it was going to take over a week to arrive?
Here's how the phone call went down:
ME: I placed an order last week
(woman takes a good few minutes to find me in the system)
WOMAN: We had to place an order with our supplier and we're still waiting for the delivery from them.That item does...
(read more)
Written on: 23/01/2009
Kates Skates Speedy delivery...and great selection of gear. Excellent service and well chuffed :). (read more)
Visit kateskates.co.ukWritten on: 13/12/2008 by Perfect sight (2 reviews written)
I ordered a pair of skates for my birthday which were supposed to be in stock i waited over a week before my birthday no skates arrived i emailed Kates skates but received no reply. A week past my birthday after loads of emails and receiving no replies i rang them up, the assistant who answered the phone seemed very patronising to me and did not apologise for what had happened he went on to say i would receive them in over a months time and you won't be able to get the skates anywhere else... (read more)
Visit kateskates.co.ukWritten on: 11/10/2008
Biggest range of skateboard decks ever. If they haven't got it then you'll struggle to find it anywhere else. Next working day delivery that's free for items in stock. Massive selection of skate stuff and they haven't got it it then good look finding it. (read more)
Visit kateskates.co.ukWritten on: 18/07/2008
I ordered 2 pairs of Adio trainers from Kates Skates and both pairs were delivered the next day via courier. Worth phoning to check stock before placing order.
Excellent service, highly recommended.
(read more)
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Bickleyinternet's Response to KirstyKirsty's Review
Written on: 22/11/2012
this sounds phony to me ???????????