Onetel Reviews

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1 stars
Average rating for this product is: 1 out of 5

From 0 ratings and 11 reviews

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Average Ratings for Onetel

  • Reception2.3 stars
  • Customer Service2.8 stars
  • Reliability2 stars
  • Extra Features2 stars
  • Value for Money1.6 stars
  • Overall rating1 stars

11 Reviews For Onetel

  • Guest 10th Sep 2009

    Reviewer rating: 4 stars


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    Have had no problems with 0netel for about 5 years - I now have a wonderful deal set up as I was a loyal and long term customer - but I had to ask for it! Their technical helpline is good, always helpful, knowledgeable and patient, that counts for a lot. I'm glad though that I wasn't persuaded to change to TalkTalk - I hear that their help line is nowhere near as good - I understand that the Ontel set up is as it always was on the phone, at least it was when I thought to ask!

  • chrisgregory 25th Aug 2007

    Reviewer rating: 0 stars


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    Overseas call centre hopeless. Always polite, not always easy to understand. I have to ask them to say things over and over until I can understand clearly. I no longer dial the costly O845 number but their geographic number - if you are using talktalk then the cost of this call is paid for within the agreement. It would be a good idea if they would leave a note on their mailzone to say when servers are down.

  • Disgruntled2 17th Apr 2007

    Reviewer rating: 0.5 stars


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    I have been a Onetel customer for many years, but since they have been taken over by TalkTalk the service has gone for from bad to worse. On one occasion in the last year the server went down for at least 3 days. Since then the mail server has gone down regularly. The overseas help centre is appalling. Once when I couldn't get a connection, I rang the call centre (on the charging number) and was taken through various procedures to get me back on-line, taking about 45 minutes. Finally being t ...

  • richardspalding 12th Mar 2007

    Reviewer rating: 1 stars


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    Their main site and email keeps crashing, and their call centres are abroad and offer poor customer services. I moved house a year ago, and they are still charging me for my old phone number, despite calling them every month. Since Carphone warehouse bought Onetel they have gone downhill!

  • platinumaz 23rd Feb 2007

    Reviewer rating: 1 stars


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    Moved from BT to Onetel prior to takeover from Carphone Warehouse, Price was good, and happy to go with them, initially everything was great broadband fine, telephone fine. As soon as a problem occurs you have to call them....and that when it all goes wrong! very very frustrating calls, people are not helpful, if you scream you might just get someone to help, but other than that you just get "sorry sir" in a strong accent making me want to deal with my business in UK.

    Am looking for a new pr ...

  • thereandthen Rank: Lance Corporal 10th Dec 2006

    Reviewer rating: 0 stars


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    Terrible overseas based customer service. It has ended up costing me more for my international calls. Using Onetel has not saved me money.

  • ktjb 7th Aug 2006

    Reviewer rating: 2.5 stars


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    Onetel is easy to use from home. Helps keeps the business calls separate from home use, but OMG, their calling card service is useless! It's all very well knowing that you have to dial in 40 odd numbers, but you wouldn't mind if you knew you would be connected at the end of it. It's fingers crossed after each number dial to see if you are moving to the next one.

    If I knew of a company that offered the home 4 digit dial service, as well as a calling card I would be off.

  • VICTORIA MCCLINTOCK 24th Jan 2006

    Reviewer rating: 0 stars


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    We signed up with Scottish Gas communications as we were not getting good service from BT. We suddenly started to get bills from Onetel, and when we enquired why, they said they had been in touch to tell us of the change.

    We received a bill for £160, and not knowing why, I called and they said it was from a bill in November. I asked for a copy of the bill, as I had never had one for so much, and had no bank record of them trying to take the money. We are still waiting for the bill (2 mo ...

  • fiferunner Rank: Corporal 19th Dec 2005

    Reviewer rating: 0.5 stars


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    I thought I was getting a good deal with Onetel until the first time I had to call the helpline. First of all it was an 0845 number, and secondly I had great difficulty being understood. After a while I gave up and made a second call to cancel my agreement. I was then put through to someone who understood me; surprise surprise!! They had previously call logged with the wrong information.

  • Martin007 Rank: Lance Corporal 5th Oct 2005

    Reviewer rating: 0 stars


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    I thought I was getting a tariff change with Onetel, when really I was switching companies. I was offered a tariff (free weekend and evening calls), and then basically put on pay as you use. I had to set up another direct debit, yet they continued to take money from both. I cancelled both direct debit's until it was sorted, and was charged excess amounts in penalties. Even for one that they admitted was their error!! I sent a final cheque in the hope this was the end, yet 3 weeks after they ...

  • RICHMOND Rank: Lance Corporal 31st Jan 2005

    Reviewer rating: 2 stars


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    Poor line quality on International calls, most times difficult to have conversation