Fenwick Reviews

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★★☆☆☆
2 / 5
From 5 reviews
20% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

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Fenwick

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Latest Reviews

★★☆☆☆

“Pleasant, confusing and amateurish.”

Written on: 26/11/2014 by Chavezjl54 (1 review written)

The Newcastle store has always been nice and well laid out, but confusing re: finding items and noticing direction signs. My main gripe has been the poor staff. This is extremely apparent in the TV/Computer department. I would not buy anything there when John Lewis is nearby. In the past I have asked staff members questions about certain items I wanted to buy, only to get negative responses and ambiguous answers, leaving me to question their basic knowledge. Recently I asked a salesman to… Read Full Review

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★☆☆☆☆

“The wardrobe that never quite gets delivered”

Written on: 31/03/2014 by Caracalla (1 review written)

More than 2 months ago I paid Fenwick's in Canterbury £1,500 for a Nolte wardrobe, including a set of drawers to be installed inside it. I had a long conversation with Nolte's installers, Probuild, to arrange delivery and installation when we agreed a delivery date. It turned out however that they thought I wanted the drawers delivered but not the wardrobe, so when I pointed out that I wanted both they said they would call me back. Of course they didn't, so I spoke again with Fenwick's in… Read Full Review

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★☆☆☆☆

“humiliating staff ”

Written on: 11/09/2012

Hi this is my mail to fewick and their replay Hope you are in good health and prosperity This is to bring to your notice the pathetic experienced faced in bond street store, I did some shopping along with Armani & northern face jacket for my holidays from Fenwick stores Brent cross as I visited my friend in that area, unfortunately the holidays got cancelled and the jackets were in no ways getting utilized, at that particular day I was attending the conference at The Langham and given a… Read Full Review

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Samluslife's Comment

Written on: 12/09/2012

this is their replay on the above complain

I am sorry to hear that you were disappointed by the customer service in the Bond Street store, but I am pleased that the issue was resolved and you were refunded by Brent Cross.

Yours sincerely,

Store Manager
what a joke ,.......

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★☆☆☆☆

“Fenwicks Brent Cross - refused to refund me for a...”

Written on: 27/05/2010

Fenwicks Brent Cross - refused to refund me for a faulty pair of shoes. The customer services manager was unbelievably rude and humiliated me in front of other customers. I reported him to the shop manager who said the cust services manager was right! Finally wrote to Adam Fenwick who sorted it out - but said he fully understood if I never went into Fenwicks again.

DON'T GO THERE!

If you buy anything in Fenwicks Brent Cross, bear in mind that if you need to return it you are likely to be… Read Full Review

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★★★★★

“I love Fenwick, it is my favourite store which sells...”

Written on: 22/07/2009

I love Fenwick, it is my favourite store which sells many decent products and the service is excellent with lovely staff and it is incredibly family friendly. I love every store because they all offer something different and exciting. The only thing that i don't like about them is that they are not everywhere; in Britain and the rest of the world!!
I LOVE FENWICK!!! xx… Read Full Review

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