Magnet Reviews - www.magnet.co.uk

★★★☆☆
2.8 / 5
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Latest Reviews

★★☆☆☆

“Poor customer service”

Written on: 14/04/2016 by HassanMacLeod (1 review written)

Purchased kitchen at cost of over £25000 to fit in a new extension. During planning we were shown a sink which I rejected and selected a different model. Once order was completed we paid in full by debit card and waited for completion of extension and subsequent installation. On installation the fitter allocated was accommodating and efficient but was unable to fit tap in utility room due to water pressure issues and a stop on the pull out larder was missing meaning the unit would fall off… Read Full Review

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★☆☆☆☆

“Rubbish ”

Written on: 11/04/2016 by NoelErickson156 (1 review written)

Went to showroom on Saturday 2nd April to view display kitchens and discuss our ideas. We made an appointment with the Magnet kitchen designer for Tuesday @ 3pm 05/4/2016 . This was at the leicester showroom. It was a total waste of our afternoon as nobody even bothered to turn up as agreed on our appointment card , and not even a telephone call either. We went to magnet after seeing the half price offers on the TV but even these were disappointing when I asked , as the salesman didn't… Read Full Review

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★★★★☆

“Not a bad kitchenat all, good choice worth a showroom...”

Written on: 01/04/2016 by angieofwhitton (1 review written)

Just had my kitchen fitted, and so far, looking very good, I am happy. Looked at a few but had Magnet in previous house and was OK, so settled for Magnet again. Got what I chose and fitted by a very good team from Brentford Branch, (team run by Sarbjit Soor). My advise would be go over the quote with a toothcomb and get it all explained why you need whats there, then you can understand whats going on. Magnet is not the cheapest but you get what you pay for. Check them out if looking at… Read Full Review

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★★☆☆☆

“Poor”

Written on: 13/03/2016 by Jamesuk416 (1 review written)

2years ago we had a new magnet kitchen fitted ,from day one we have had problems ,doors dropped and had to be replaced,soft close hinges are always falling off ,the glass cooker splash back cracked and it took 4attempts for them to order the correct size which had now been replaced after 6months .We ordered a bin which was supposed to go under the the sink but when they came to fit it there wasn't enough space so it had to go in a small cupboard next to the cooker which now means I cannot open… Read Full Review

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★★★★★

“Magnet, Welwyn Garden City”

Written on: 29/02/2016 by Sean1963 (1 review written)

Recently purchased a kitchen, doors and flooring from Magnet. Very impressed with the service and products. All staff were extremely pleasant and helpful. Would definitely recommend using Magnet to anyone. … Read Full Review

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★★★★★

“Magnet kitchen Bridgwater”

Written on: 25/02/2016 by Riginamor (1 review written)

Fabulous kitchen. Love, love my kitchen. It is everything I wanted. He is a very clever designer. Fitter was very nice and helpful… Read Full Review

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★★★★★

“My new kitchen”

Written on: 22/02/2016 by hzGriffin-Alt339 (1 review written)

My previous kitchen was outdated, time consuming and cluttered. We are in our eighties and I just wanted a streamlined, uncluttered modern kitchen as I really enjoy cooking. The gas hob was replaced by an induction hob (the useful ability to time a burner), the new Corian cream worktop smoothly incorporates the Schock one and half cream sinks, the glass splash back is easy to clean. (No more discoloured grouting.) The Planar cream cupboards and drawers close magnetically and quietly. The… Read Full Review

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★★★★★

“Very pleased”

Written on: 07/02/2016 by Green318 (1 review written)

Absolutely delighted with our new kitchen. Very impressed with quality, even though we chose the cheapest option of 'Simply Magnet'. Very pleased with the planning/service of the staff at Magnet and the workmanship of the fitters was excellent… Read Full Review

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★★★☆☆

“Nice kitchen, but CHECK EVERYTHING”

Written on: 31/01/2016 by bobbards (1 review written)

After 40 years I was allowed to buy my first new kitchen. Magnet had a sale, so we talked to the rep who was very helpful...BUT very pushy trying to make us buy top of range stuff. Eventually paid £13,500 when the basic kitchen units at half price were £6,000. Delivery was OK, but when the fitter checked, 1 bit was wrong so had to be reordered. Fitting was OK, but the fitter had to move the units about because they didn't fit the plans. Afterwards, we found we had paid for 2 hippo bags that… Read Full Review

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★★★★★

“Amazing experience from start to finish”

Written on: 27/01/2016 by hazelpepper41 (1 review written)

After putting a deposit down on a kitchen with WREN and the reading the horrendous reviews. I cancelled with WREN and on the recommendation of numerous work colleagues ordered my new kitchen with MAGNET in Gloucester. The experience from start to finish was 5 star plus. Ordering the new kitchen in the showroom was faultless, and the following up visits the same. The delivery date and time was spot on. There were only a few units incorrect, but this was effortlessly sorted out by MAGNETs… Read Full Review

Andyraynor's Response to hazelpepper41's Review

Written on: 04/02/2016

A wise move!

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★★★★★

“Complete new kitchen”

Written on: 23/01/2016 by col20 (1 review written)

Very helpful and informative in designing and advising on layout style colour appliances of our kitchen.Delivered when said they would,delivery men as helpful as showroom staff.Only a couple of minor snags that were dealt with quickly and efficiently.Would definately recommend.Shopped around thinking Magnet would be at the more expensive end but found them to be great value but also the most helpful… Read Full Review

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★★★★★

“1st class service and Quality.Thanks”

Written on: 21/01/2016 by roxburgh1 (1 review written)

My wife and I visited Magnet's showroom to select the kitchen, and then Magnet's staff took over, and we couldn't have had better service from anyone. We returned to the showroom to select handles, and worktops etc and to see on the computer what the completed kitchen would look like, and from then on all went perfect. The delivery was as they stated, bang on time I was concerned about this because the items would have to be carried approx;40mtr down the drive, but the men got on with it… Read Full Review

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★★★★★

“My new Magnet kitchen”

Written on: 21/01/2016

We were delighted with our new Magnet kitchen. The job was completed in time and everything works wonderfully. The fitter was very efficient and all the rubbish and old kitchen were taken away as promised. Very pleased… Read Full Review

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★★★★★

“Love my new kitchen”

Written on: 21/01/2016 by Suzysoton (1 review written)

I had a Magnet kitchen fitted in October 2015. I knew more or less what I wanted but the Magnet designer came up with a few ideas that I hadn't thought of. I used my own kitchen fitter and Magnet were happy to talk to him direct when he had a couple of queries. They couldn't have been more helpful. I am really enjoying my new kitchen. Not only is the layout much better than before but the units are very good quality and I was very pleasantly surprised by the cost… Read Full Review

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★★★★★

“Well fitted and good service.”

Written on: 20/01/2016 by GrahamSnaith (1 review written)

Had a new kitchen designed and fitted into our Utility Kitchen just before Christmas 2015. Very friendly service design and fitting. We are very pleased with the result. It is much better then the kitchen we had fitted before and we paid less for this one. No complaints at all would reccomend others to use… Read Full Review

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★★★★★

“Magnet Kitchen Looks Lovely!”

Written on: 05/01/2016 by Jariaken (1 review written)

Purchased our kitchen from Magnet, Hadleigh, Essex, we chose cream gloss and it was installed last November by our own independent builders.From meeting our salesman,who I must say was excellent,to the kitchen being fitted,everything ran smoothly with no problems at all.I was dreading having the job done as my old kitchen had to be stripped back to nothing.A new ceiling was put in and everywhere needed plastering.But from start to finish it took only nine days.I have a wide,long galley style… Read Full Review

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★☆☆☆☆

“Avoid, Avoid, Avoid!!”

Written on: 29/12/2015 by oyReese21 (1 review written)

Kitchen fitted in March 15, fell apart in Sept 15. Took until November 15 after numerous phone calls for the appallingly rude manager to come and look at the kitchen, then a further 3 weeks for anything to happen. Still ongoing 3 months later as we still don't have the refund they agreed in November! Worst company I have ever experienced!… Read Full Review

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★☆☆☆☆

“Terrible service once you have handed the money over !!!”

Written on: 28/12/2015 by TWhittingham (1 review written)

We bought a kitchen from Magnet Stockton in 2014 they were great until we had paid the money then things changed!! First they sent a some of the units white others cream, they also sent a left sided corner unit instead of right. They never got back to us when we left messages. They were always with a customer when I rang and dates and times they promised came and went when I had stayed in all day awaiting delivery. The didn't send enough plinths and doors, Twice when I rang they didn't put the… Read Full Review

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★☆☆☆☆

“Terrible after service”

Written on: 11/12/2015 by Christopher1993 (1 review written)

NIGHTMARE WOULD NOT USE AGAIN… Read Full Review

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★★☆☆☆

“Very poor Customer Service”

Written on: 20/11/2015 by PH65 (2 reviews written)

Had kitchen fitted in July, it's now November and only just received the Gas Safety Certificate, which they charged £114.00 for (One appliance, a Gas hob). It was no surprise that the Manager at the Leicester Branch didn't honour his word about the refund for this not turning up on time. Once they have your hard-earned money, they really don't care. They just give you the run-around. Not the way to do business. Their 'Full Circle Service' is a joke. They obviously haven't worked out that… Read Full Review

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